IBM Software
IBM® Sterling B2B
Integration Services Plus
Grow profitability by reducing cost and increasing
reliability of B2B operations
Benefits
•
World-class technical support around the
clock, with a “dial tone” reliable
infrastucture, all achieved with superior
cost-effectiveness
•
Document expertise that reduces order,
price and invoice errors, and manages
your document delivery process times
•
Skilled consultants that optimize your
e-commerce strategy
•
Reduce the total cost of ownership of
B2B integration
“Sterling B2B Integration Services provides us with
the means to improve our service to large retail
customers by providing transparency across our
business processes, improving order management
and guaranteeing document delivery time.”
— Chief Executive, Large European-based Manufacturer and Distributor
Overview
IBM® Sterling B2B Integration Services Plus builds on the capabilities
of IBM Sterling B2B Integration Services Basic to provide B2B process
management. This means that IBM takes responsibility for ensuring
that documents are sent and received within an agreed time frame,
working proactively with the customer to resolve any issues.
B2B Integration is crucial to business success
Business-to-business (B2B) electronic commerce uses multiple “moving
parts,” with each an opportunity for failure. The impact of such failure
in the business process can be lost revenue and increased costs as errors
in orders, prices, and invoices result in stock-outs, charge-backs, and
late shipments. Clearly, B2B integration is key to business success.
Internal management and improvement of these processes requires
skilled and experienced business analysts who can optimize your B2B
integration strategy. At a time when these experts are in short supply
across the industry, it is difficult and expensive to recruit and retain
them, as well as the personnel required to manage and support your
document process management.
IBM Software
Moreover, even for organizations that do have the resources,
the need to optimize B2B processes is often shunted aside.
Such projects are often delayed, as core business projects
take precedence.
Sterling B2B Integration Services Plus
helps increase capability and profitability
in your B2B operations
Sterling B2B Integration Services Plus provides additional
Transition Services, Document Process Management,
Premium Support, Integration Services, and optional
Trading Partner Support. This results in cost-efficiences, due
to round the clock, world-class support and a “dial tone”
reliable infrastructure. It also reduces order, price, and
invoice errors, through the use of IBM expertise in the
management of your document delivery process. And with
Sterling B2B Integration Services Plus, skilled consultants are
always on hand to optimize your e-commerce strategy and
help make your business more successful than ever.
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IBM Software
Capability
Transition services
Description
Includes the following services to transition you to the service:
Project Management – A dedicated project manager to manage your transition to the B2B integration
services platform
• Architectural design – Develops the architectural plan including requirements for process and infrastructure
• Integration testing – The process of testing that the customer and its trading partners are receiving data to
their back-office systems from the B2B integration services platform
• Optional services – To customize the service to meet your business needs
•
Integration services
Services available once your service is live:
Map integration testing – Ensures maps created for you and your trading partners are functioning correctly
• E-commerce strategy services – A consultative exercise with the objective of developing your B2B integration
service to support your business requirements for the next 1-3 years
• Optional services – Including integration testing, training, architectural design, process design and application
consulting from skilled and experienced B2B resources to develop and customize your service
•
Premium support
A higher degree of pro-active support through:
Dedicated number for call handling with personnel on line for extended hours
• Calls handled by senior customer support reps
• Faster escalation of any items not handled in Level 1
• Support access to all client employees
• Named customer service representatives
• Configurable automated alerts
•
Document process
management
IBM manages the document send and receive process and works with your staff to resolve any issues
Program/service manager
The role of the Program/Service Manager goes beyond that provided by support and is designed to develop a
partnering relationship with the client aimed at aligning the service to facilitate strategic growth objectives:
A single point of contact for business and strategic issues
• Project and resource oversight for projects during operations phase
• Identify, evaluate and prioritize B2B opportunities
• Regular business reporting and scheduled on-site meetings with the client executive owners
• Annual re-assessment of the B2B Business Plan
•
Trading partner support
Optional service providing experts that assist in resolving document processing and other B2B integration issues
with your trading partner community, regardless of time zones, geographies and spoken languages, including:
• Functional Acknowledgement monitoring and tracking at the trading partner level
• Trading Partner direct dial access to assigned IBM client service representatives, who can answer the phone as
your company
Level 1 telephone, Web and e-mail support for each registered trading partner:
Communications, mapping, document processing, problem diagnosis and resolution, data tracking, document
testing, system setup and maintenance
•
Supplier portal development
An optional service, providing:
A branded supplier portal for the customer, enabling suppliers to access information including:
B2B specifications for documents, protocols required and information on new initiatives
•
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© Copyright IBM Corporation 2011
IBM Corporation
Software Group
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Produced in the United States of America
July 2011
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