BLUEBEAN LIFESTYLE BENEFITS TERMS & CONDITIONS
Terms and Conditions applicable to the BlueBean Lifestyle Benefits brought to you by The Standard Bank of
South Africa Limited through their BlueBean Division (BlueBean) through Europ Assistance Worldwide
Services (South Africa) (Proprietary) Limited (Europ Assistance)
Important
clauses,
which
may
limit
document as Schedule D – Lifestyle Benefit
our
responsibility; place an obligation on you to
indemnify us; involve an acknowledgement of any
4;
1.1.5.
fact; or involve some risk for you, will be in bold
Assist
–
You
will
receive
assistance in respect of dealing with trauma,
and italics or highlighted. You must pay special
the applicable specific terms and conditions
attention to these clauses.
1.
Trauma
are attached to this document as Schedule E
– Lifestyle Benefit 5;
BlueBean Lifestyle Benefits
1.1. BlueBean through Europ Assistance are giving
1.1.6.
Vehicle Renewal Assist – You will receive
BlueBean cardholders the following lifestyle
assistance in renewing you vehicle license,
benefits as part of the BlueBean offering certain
the applicable specific terms and conditions
free services for the BlueBean Lifestyle Benefit
are attached to this document as Schedule F
Period (BlueBean Lifestyle Benefits):
– Lifestyle Benefit 6;
1.1.1.
Road Assist – You will receive mechanical
assistance with information and options to
changing and keys locked in the vehicle
make life easier, Schedule G – Lifestyle
services, the applicable specific terms and
Benefit 7.
Schedule A – Lifestyle Benefit 1;
2.
home
security
and
you for a limited period, starting on Wednesday,
home
1 January 2014 and ending on Wednesday, 31
concierge services, the applicable specific
December 2014 (BlueBean Lifestyle Benefits
terms and conditions are attached to this
Period).
document as Schedule B – Lifestyle Benefit
2;
Duration
The BlueBean Lifestyle Benefits are available to
Home Assist – You will receive home
emergency,
1.1.3.
Interactive Concierge – You will receive
and electrical breakdown, jump-start, tyre
conditions are attached to this document as
1.1.2.
1.1.7.
3.
Eligibility
Take Me Home – You will receive 4 free
BlueBean Lifestyle Benefits is only available to
pick-ups which are each limited to a 50
BlueBean customers who hold a BlueBean credit
kilometre radius trip, the applicable specific
cardholders with active accounts which are in
terms and conditions are attached to this
good standing.
document as Schedule C – Lifestyle Benefit
4.
Using your BlueBean Lifestyle Benefits
3;
4.1. To use our BlueBean Lifestyle Benefits:
1.1.4.
Health Assist – You will receive a personal
health advisor service, the applicable specific
terms and conditions are attached to this
4.1.1.
Call the Europ Assistance call centre on
0861 130 000; and
4.1.2.
Provide the Europ Assistance call centre
and conditions of Europ Assistance as the
agent with some or all of the following
service provider.
information, your:
5.
5.4. BlueBean has the right to terminate your

Title
BlueBean Lifestyle Benefits with immediate

Initials
effect and without notice of such termination to

Name
you. If this happens, you give up any rights,

Surname
which you may have against us. You also

Identity number (7 to 11 digits)
acknowledge that you will have no recourse or

Home address
claim of any nature whatsoever against us, our

Contact telephone number/s
directors,
members,
partners,
employees,
agents, consultants, suppliers and contractors.
General
5.1. BlueBean Lifestyle Benefits are made available
to you by BlueBean through Europ Assistance
5.5. To make use of the BlueBean Lifestyle Benefits
listed in these terms and conditions and more
fully set out in the Schedules, you must call the
and their service providers.
dedicated contact centre number and provide
5.2. These terms and conditions will apply to the
BlueBean
Lifestyle
Benefits
and
all
other
your identity number. If you do not, you may be
charged personally for any service rendered.
BlueBean Lifestyle Benefits promotional or
advertising material that is published.
5.6. The BlueBean Lifestyle Benefits cannot be used
together with any other similar offer or campaign
5.3. By using any of the benefits available to you in
terms of your BlueBean Lifestyle Benefits; you
agree to be bound by these terms and
conditions (including schedules) and the terms
promoted by us or Europ Assistance.
Schedule A – Lifestyle Benefit 1 – Roadside Assist
representative to change a flat tyre at both
roadside and non-roadside locations. In the
1. What is Roadside Assist?
event that you do not have a spare tyre, your
In the event of a roadside emergency such as a
vehicle can be towed at your cost to the nearest
mechanical breakdown, flat tyre, flat battery or any
appropriate place of repair (i.e. a dealer / motor
other
repair garage) or safekeeping. The tyre change
roadside
related
emergency,
Europ
Assistance can be contacted 24 hours a day to
service excludes any costs for the repair of the
arrange assistance, anywhere within the borders of
tyre, parts, wheel balancing or any similar
South Africa (and outside the borders of South
charges.
Africa in Lesotho and Swaziland only).
2. What are the benefits of Roadside Assist?


Running out of fuel: If you run out of petrol or
diesel (fuel), 10 litres of fuel will be supplied at
Mechanical
and
electrical
breakdown:
the location. This benefit is limited to 2 incidents
Roadside Assist will assist you with mechanical
per annum.
and electrical breakdowns of your vehicle or a
towing service to tow the vehicle to the most

appropriate place of repair or dealership or
your vehicle, Europ Assistance (or its service
safekeeping if the vehicle cannot be repaired
provider) will be dispatched to your location to
immediately. Vehicles will be towed and assisted
unlock your vehicle, the cost of the call out fee
from your home. An additional tow will be
and 1 hour of labour is covered as an incident.
arranged in the event of the appropriate place of
This service excludes parts, components, keys,
repair not being open at the time of the incident.

Jump-Start Service: Roadside Assist offers a
key cutting costs, lubricants, or similar charges.

If your key has broken in the ignition or vehicle
door, Europ Assistance (or its service provider)
Jump-Start service where Europ Assistance (or
will be dispatched to your location. If the problem
its service provider) will be dispatched to jump
cannot be resolved by Roadside Assist at the
start your vehicle. The Jump-Start service is
location, if you consent, Roadside Assist will
limited to reasonable services to mobilise the
arrange a towing service, which towing costs
vehicle, and excludes the cost of parts,
components, lubricants and other similar
Keys locked in vehicle: If you lock your keys in
must be fully paid by you.

provisions. Roadside Assist will also provide
If a locksmith dispatched by Roadside Assist is
unable to unlock a newer model vehicle, your
assistance at non-roadside locations. Note: New
vehicle can be towed to the nearest appropriate
vehicle models, still under warranty, should
place of repair (i.e. a dealer / motor repair
not be jump started and in this instance, a
garage) or place of safekeeping which will be
tow truck will be dispatched to tow your
covered by Europ Assistance up to a limit of R
stranded vehicle to the most appropriate
500.00. All costs after R 500.00 must be settled
place of repair (dealer)or safe-keeping.
directly with the Europ Assistance (or its service
provider).

Tyre Change Service: Roadside Assist offers a

If a vehicle operates with a ‘smart key’, Europ
tyre change service where Europ Assistance (or
Assistance (or its service provider) will arrange
its service provider) will dispatch a
for your vehicle to be towed to the most
appropriate dealer and pay for these costs up to

You will be responsible for the cost of towing
or repairs if Europ Assistance did not
a maximum of R500.00 per incident.
request the service on your behalf.

Roadside Assist offers Additional Assistance:

Roadside Assist will not assist with your

Accommodation for 1 night; or
vehicle if it is a commercial vehicle used in

Arrangement of a taxi service; or
conducting a business, trade or exceeding

Rental of a class B vehicle.
3500 (three thousand five hundred)
The above are all offered to a maximum of
R500.00 for 24 hours only, in the event that
kilograms.

Roadside Assist will not assist you with your
vehicle if it is not registered under the Road
roadside incident occurs 100 kilometres or more
Traffic Act or similar legislation applicable to
from your permanent residence / home.
South Africa.

In the event that the roadside incident occurs
100
kilometres
or more away from
permanent residence / home, the cost of
Roadside Assist will not assist if there is no
spare tyre to replace a flat or damaged tyre.

Roadside Assist will not assist you with your
repatriation of the vehicle following the repair will
vehicle if it is un-roadworthy or clearly in a
be
state of neglect.
covered
to
a
maximum
R500.00
per
repatriation (towing or transportation).


your

Roadside Assist will not assist in the
Cost of transport back to holiday or permanent
recovery of a vehicle, i.e. any costs incurred
residence in the event of the theft or hi-jacking,
in order to move a disabled vehicle into a
provided a police case number is submitted
position to facilitate a tow.
within 24 hours of the incident. Cost up to a
maximum of R1,000.00 per incident.
4. What does Roadside Assist not cover but can
offer assistance on full payment being received

All assistance turnaround times are dependent
on location, service provider availability and time
of incident, e.g. peak hour traffic
from you at the time of the service?

If your vehicle is involved in an accident or
collision and needs to be towed, we can arrange
3. Where can Roadside Assist not help and what
is excluded?

towing services for you.

Incidents not attended to on the instruction
vehicle and the services of a locksmith, tow or
of a Europ Assistance case manager will not
similar service is required.
be considered after any repair and you will

Costs incurred as a result of our assistance



Only your personal vehicle will be covered.

The cost of new parts or the repair to parts,
such as new batteries, tyres, locks, keys etc.
must covered by you.
Lost or stolen keys or keys not locked in your
vehicle.
be covered by you. You must recover these
costs from your insurance company directly.
Any damage that may be caused by external
factors, i.e. potholes, roadworks etc.
after your involvement in an accident,
collision, attempted theft or hi-jacking must
If you require fuel assistance at a non-roadside
location.
be liable for the full costs.

If there is an attempted theft or hi-jacking of your
5. Is there any other important information?

If Europ Assistance cannot validate you via the
online database provided or BlueBean’s
Customer call centre, the RoadAssist benefit will

be rendered but you will have to pay for their
account. This ensures that the best quality
service.
service is provided and accurate processing of
For claims to be channelled correctly you need
claims.
to phone the allocated contact centre number
first. If the above mentioned procedure is not
followed, it will result in you being liable for the
Schedule B – Lifestyle Benefit 2 – Take Me Home
1. What is Take Me Home?
Take Me Home is a unique solution for encouraging
Booking a Trip

by calling or emailing the contact centre or
you as the account holder to drive responsibly.
completing the online form, 24 hours a day, 365
Motor vehicle accidents as a result of drinking and
driving account for a large percentage of accidents,
specifically in the evening.
You can make use of the Take Me Home service
days for any period in advance.

50km is covered from point of pickup to point of
drop off. In cases where you wish to travel
2. What are the benefits of Take Me Home?
further from this point and if capacity on the day

Take Me Home is available within a 50kilometer
allows it, you will be charged accordingly and
radius of the following city centres’:
payment terms will be facilitated by the





designated driver directly in cash.

Cape Town

Durban

East London
driver is required in order to ensure that the

George
driver arrives within 60 minutes. Please note that

Johannesburg
this is only applicable during off-peak times as

Port Elizabeth
specified below.

Pretoria


Should this fall within our peak periods as
When you contact Europe Assistance for Take
specified below, the pick-up time may be up to
Me Home, Europe Assistance’s dispatched
120 minutes from time of the booking.
service provider will ensure that you and your
Changing a booking time
vehicle arrive at home safely.

If you move from the original booking location
Europe Assistance will dispatch a vehicle with 2
without notifying and confirming with the contact
drivers and 1 driver will drive your vehicle to your
centre, Europ Assistance may not be in a
home.
position to successfully deliver the Take Me
4 incidents per year are covered. Additional trips
Home service. It is your responsibility to notify
are allowed on a customer to pay basis at a
the relevant parties within a reasonable time
discounted rate.
frame of their intention to change the location of
This Take Me Home Offer includes a radius of
pick up.
50 kilometres (Trip).
Pick-up and drop-off points
If you would like Take Me Home to drive you

beyond the 50kilometer radius, you will pay a fee
of R10.00 per additional kilometre which be

You must book the trip 60 minutes before the
When a booking is made, a pick-up point will be
agreed on by you.

At the specified time and location, the contact
payable to your Take Me Home driver in cash.
centre will notify you that the pick-up driver has
Up to 2 additional passengers can be
arrived, at which time you will have 15 minutes
transported with you on a Trip on condition that
to meet the designated driver. If there is no
you are one of the passengers and/or you are
response after 15 minutes, the contact centre
the owner of the vehicle and all passengers
will notify you that the pick-up driver will be
must be taken to the one address.
leaving and the trip will be cancelled.
3. What do I need to know before I use Take Me
Home?
Cancellation terms apply.

When collecting you at a large venue e.g. a
single destination determined by you at the time
casino, it is your responsibility to ensure that the
of logging the call.
pick-up point is a clearly identifiable landmark
and can easily be located.
General

Peak-times and Off-peak times

not a taxi service and can only transport you in
Off Peak: Sunday evening to Thursday morning.
First pick up is at 5:30pm. Last booking is at
your vehicle.

2am. Last pick up is at 3am.

Peak: Thursday Evening to Sunday morning.

contact centre. A full investigation will be
public holidays (the night before and on the day)

change the times but will be reviewed at time of
request.
Cancellations

Any Trip cancelled within 60 minutes of the
agreed collection time will be deducted from
your total covered incidents. In the event that
you have used your 4 Trips, you will be liable for
all costs directly to the Europ Assistance’s
service provider in cash.

During peak periods the cancellation time will be
extended to 90 minutes.

At your specified time and location, the Europe
Assistance call centre will notify you that your
Take Me Home driver has arrived. You will have
15 minutes to meet your Take Me Home Driver.
After the 15 minute period, the Europ Assistance
call centre will notify you that the Take Me Home
driver will be leaving and the Trip will be
cancelled.
Additional Passengers

conducted and feedback will be provided to you
Once a booking has been confirmed the pick-up
During off-peak periods we may be able to
The service is available to you and up to a
maximum of 2 passengers, collected from a
single pick-up point and transported to a single
drop-off point. The Take Me Home service will
not allow for various drop-off points, drop-off is a
If you are not entirely satisfied with the Take Me
Home service, a call can be logged through the
1am. Last pick up is at 3am. Peak times include
time will not be changed during peak periods.
You should not pay any gratuity to the driver
rendering the Take Me Home service
First pick up is at 5:30pm. Last booking is at

Please take note that Take me Home service is
accordingly.

Trip/s which are not organised through and on
the instruction of a Europ Assistance case
manager will not be considered after the
incident. In this case, you will not be covered
and will be liable to the specific service provider
for the costs incurred.
Schedule C – Lifestyle Benefit 3 – On the House

A physical breakage or burst pipe resulting in
significant water wastage in the home or on the
1. What is On the House?

Home Assist is a bundled set of benefits

A broken or burst hot water heating system i.e.
designed to provide solutions to homeowners
electrical, solar or gas geyser. This benefit
who encounter inconvenience such as a break-
includes the repair of faulty components or even
in at their home, burst pipes or just require the
just the inability to re-ignite the pilot light.
service of a reliable and reputable service

property.

A power failure in the home or within the
provider.
property boundary. This benefit includes
The suite of On the House products which
assistance in restoring power to the house on
includes:
condition that the source of the failure is as a
result of the failure of a component located
Home Emergencies
on the property. This benefit excludes
Home Security
assistance in instances where the power
Home Concierge
failure is as a result of an area-wide blackout.
Home Relocation

A locksmith will be dispatched in the event you
cannot gain access to your house as a result of
a lost or broken key.
Home Emergencies


You will have access to a 24-hour emergency
been compromised due to a broken, damaged or
call centre including a benefit of up to R1,000.00
jammed window, lock or door.
per incident, limited to 3 incidents per year. This

and materials up to a maximum of R1,000.00
Where an electric gate motor prevents access to
the property.
benefit includes a callout fee, labour and parts

Repairs to the power supply of an electric
garage motor.
per incident.

Where the safety or security of your home has
Not all home repairs are covered by standard

Repairs to the power supply of a pool pump.
insurance policies. The Home Emergency

Repair of stove plates, washing machines and
benefit has therefore packaged benefits specific
fridges where a complete malfunction of the
to these incidents. This benefit is not an
appliance has occurred.
alternative to home insurance but an additional
benefit to provide solutions to your home repair
Home Security
and issues.
This benefit will include assistance with the following:

Break-ins and forced entry into a property can
leave the homeowner vulnerable and exposed.
A blocked toilet, pipe or drain preventing the
smooth flow of water or creating an overflow or



Where access to a property is not secure, Europ
backup.
Assistance will arrange for a Grade D guard to
A burst tap or showerhead creating an inability
be stationed at your property until access to the
to control the water flow resulting in water
property is secured.
wastage (this benefit excludes the
replacement of washers).

The guard would be available for up to a
maximum of 12 hours. Care is taken to have
the guard posted within the shortest possible
time but is subject to availability.

Home Concierge
Europ Assistance will facilitate payment up to a
maximum of R1,000.00 and any further costs will
be directly billed to you.

Home Concierge is a free, convenient and easy
The Home Relocation benefit includes:
way for you to source products and service
providers through a single telephone call. This
you to collate the information a moving company
operators truly understand your needs and not
would require in order to obtain comparative
only aim to please but to exceed your
quotations on your behalf.
the property you are moving from or spring clean
your new home; Europe Assistance will source
your request, assess your need and provide you
the most appropriate service provider for your
with the information you require and/or up to 3
needs.
you.
You may call the Home Concierge Monday to
Friday between 08h00 and 17h00 and 08h00 to
12h00 Saturdays. Please note that this
service is not available on a Sunday or public
holiday.
You can make use of the service for any home
related assistance, for example:
Source service providers for a home
improvement or maintenance project; or

New furniture, décor items of interior designer.
Whatever the need – Home Concierge creates a
simple and convenient service to help you locate the
products and services you need.
Home Relocation

Cleaning services: Whether you want to clean
efficient and dedicated consultants who receive
competitive price and at a location convenient to


The Home Concierge Desk is manned by
quotations from services providers’ at the most

Moving services: Europ Assistance will assist
service is all about a personal experience, where
expectations with each and every call.


This benefit provides assistance to you when are
moving home. Europ Assistance will facilitate
access to the following services on your behalf
and pay for costs incurred up to a maximum of
R1,000.00. Whether you want us pay the entire
R1,000.00 toward moving costs or spend half on
cleaning services is entirely up to you.

Re-connection of your satellite dish / equipment.

Access to the Home Relocation benefit is limited
to 1 incident per year.
Schedule D – Lifestyle Benefit 4 – Health Assist
2. What are the benefits of Trauma Assist?
1. What is Health Assist?

In the case of trauma, you will be able to receive
telephonic psychological counselling and could
Health Assist is a healthcare service providing
also be referred to public or private counselling
unlimited access to qualified nurses 24 hours a day.
centres for face-to-face assistance.
2. What are the benefits of Health Assist?

You may call the trauma line in the event of:
The Personal Health Advisor:

Rape

can provide emergency medical advice and

Hi-jacking
trauma counselling;

Child abuse
will assess your symptoms and refer you to the

Death of a close family member
most appropriate healthcare professional;

Armed robbery
is knowledgeable on all aspects of healthcare

Assault
and may suggest home care remedies with

Domestic violence
scheduled follow-up assessment calls, if

Abuse
required;

Kidnapping
can explain medical terms, results of tests and

Abduction
provide information relating to any medication

Suicide of family members



you may be taking;

provides counselling for chronic ailments and
diseases, minimising the impact of these

conditions on your daily life; and
Schedule F – Lifestyle Benefit 6 – Vehicle Renewal
has access to one of the most widely used
Assist
poison databases in South Africa.
1. What is Vehicle Renewal Assist?
Vehicle Renewal Assist takes the hassle out of the
process of renewing your licenses due to busy
lifestyles and delayed renewal notifications.
Schedule E – Lifestyle Benefit 5 – Trauma Assist
2. What are the benefits of Vehicle Renewal
1. What is Trauma Assist?
Assist?
The Europ Assistance contact centre is a 24-hour, 7
days a week facilitation centre that has the
infrastructure for you if you suffering from trauma
(i.e. emotional shock) to have access to immediate
assistance. The contact centre nurses take control
of
situations
communication
and
with
manage
the
individuals
process
and
of
service
providers to refer you to an appropriate service
provider.

Send you a notification at least 1 month before
your license expires.

Provide information on what documentation is
required to complete the process.

Appoint a service provider at a discounted rate
to queue at the traffic department or the local
post office on your behalf.
Schedule G – Lifestyle Benefit 7 – Lifestyle
Concierge

1. What Lifestyle Concierge?

Lifestyle Concierge is about delivery of a personal
experience to you.

2. What are the benefits of Interactive Concierge?

The Lifestyle Concierge Desk is manned by
highly efficient and dedicated consultants who
will receive your request and revert with
information and options best suited to your
needs and will negotiate the best price.





The Lifestyle Concierge benefit includes:

Planning: parties, events etc…

Booking: holidays, restaurants, tours etc…

Sourcing: quotes, gifts etc…
Latest
review
Booking
Informatio
n
Location
based
movie
listing
Up
and
coming
releases
Previews
Restauran
t booking
Group
bookings
Any
special
requireme
nts
Entertainment




The Lifestyle Concierge benefit provides you with


Minimising costs by only needing to make 1
telephone call;

Being more productive;

Freeing up time;

Reducing stress;

Enhancing quality of work / life balance; and

Obtaining up to 3 quotes at the best possible
price and a location convenient to you.
The Lifestyle Directory of benefits is broken down
into specialist categories to ensure you don’t
miss any detail:
MOVIES
The
Movie
Lifestyle
Concierge
benefot caters
for all types of
interest
providing you
with
the
following:
ENTERTAINMENT
AND EVENTS
The
Entertainment
and Events agent
will source a list
of entertainment
and
event
suppliers in and
around your city.
CONCERTS
The
Concert
service
desk
will keep you up
to date on all
local
and
international
artist
touring
schedules. We
will
source
We will source:





Tickets
Venue and
time
Information
related to
the
supporting
act
Parking
information
Transfer
services to
and from the
venue
Events

endless benefits, such as:
Exclusive
events i.e.
Wine and
whisky
tasting, etc.
Party
Arrangement
s i.e. venue,
glasses,
tables,
catering etc.
Kids Parties
i.e. venues,
cakes,
entertainmen
t
Theatre
where
and
when
your
favourite artist
is performing.
Sporting
events i.e.
motor,
boating,
rugby,
athletics,
soccer etc.
Cultural
Events i.e.
art, music,
dance etc.
THEATRES
WELLNESS
HOME
Our Theatre
Concierge
Service is at
hand to
suggest
location based
theatre
options
(bookings,
reviews,
seating,
pricing, latest
information
and much
more) and we
promptly and
efficiently
organise
bookings at
your request.
We will assist you
with
providing
you
with
information and
sourcing of any
wellness related
products
or
services,
including
information on:
The
Home
Lifestyle
concierge
consultant will
identify
and
source relevant
service
providers based
on your needs
and supply you
with up to three
quotes.
This
service includes
a wide range
including:

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
Afrikaans
Ballet
Cabaret

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
Dietary
requirements
Fitness
providers
Health
providers

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



Cleaning
Gardening
Home
improveme
nts
Contractors
Security
Waste



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

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
Children’s
Theatre
Comedy
Dance
Drama
Family
Musical
Opera
Pantomim
e
Comedy
Bands
performing

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

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
Champagn
e Club
Olive Club
Whiskey
Club
Brandy
Club
Coffee Club
rates, through cutting edge technology and the
highest levels of service to its members. As with our
lifestyle benefits, we do not take a percentage of the
discount as a revenue stream, we pass on the full
negotiated benefit to the member ensuring best
savings and a win-win for all parties.


CONNOISSEU
RS
The
Connoisseur
Concierge agent
will source that
not so ordinary
product
or
service
you
require. If you
have a taste for
the finer things
in life, the below
mentioned
Connoisseur
clubs
might
interest you.
removals
and
pest
control
Landscapin
g
Removal
companies
PAMPERING
What’s more fun
than to enjoy a
day relaxing and
getting that much
needed
rejuvenations. T
he
Pampering
concierge service
will
without
hesitation
will
source, arrange
and provide you
all
the
information and
make sure you
get
a
great
savings at the
following
providers:



Day spas
Health
resorts
Beauty
salons
EXPERIENC
ES
The
Experiences
service
will
source
and
arrange
all
experiences
based on your
request. They
will
ensure
you
receive
the best price
and
even
arrange any
tailor-made
packages you
require
to
make
the
event
special. List
below are a
view
experiences
to name a
few:

Driving
e.g. 4 x 4
off-road

Boating
e.g. River
rafting

Flying
e.g. Micro
lighting,
paraglidin
g

Gourmet
e.g.
Cooking
classes
TRAVEL
The Travel Concierge desk offers market leading
discounted travel that delivers the “best available”

We are fully integrated into 16 real time booking
engines (including Amadeus, Opera, Nightsbridge,
etc.) bringing you real-time availability, booking and
settlement to 2,500 destinations.
We offer dramatically reduced prices (10% - 70%) at
more than 2,500 destinations (local & international),
including:

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Private homes on SA’s premier golf estates
Hotels, lodges, B&B’s and guesthouses
Self-catering resorts
All-inclusive international packages
Airlines and Cruises
Day trips and gift experiences
In addition to the Lifestyle Concierge benefit, Europ
Assistance also offers the proactive concierge
option which includes the following benefits:

Adding real benefit to your life by being there for
you before you even know we are needed;

Proactive SMS / email contact made to you
around special occasions;

Collecting information from you and contacting
you 2 to 3 weeks in advance to assist you with
planning, booking or sourcing of gifts, services
etc…

Examples of information we would collect:
Birthdays (spouse, children etc…), Anniversaries
and Information from the BlueBean website,
eNewsletter and SMS campaigns.