Alpine Access:
Becoming a Corporate Green Team
David Parkhurst
Director, Client Operations
Presented by:
February 6, 2008
Advantage, yours.
Alpine Access featured on NBC Nightly News
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Desirable Employment
# Employment Applications Per Year, Last 5 Years
# A pplic a tions R e c e iv e d
250,000
198,822
200,000
150,000
116,809
100,000
48,231
50,000
13,908
19,601
2003
2004
0
2005
2006
2007
2007 Applications as of 11/10/2007
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Profile of the Alpine Access Agent
Average Age
College Education
Average Work
Experience
Annual Attrition
Rate
Location
Traditional
Contact Center
Alpine Access
23
41
Less than 20%
More than 75%
5 yrs
15 yrs
80 – 180 %
About 50% of what
you experience
Some On-Shore,
Some Off-Shore
100% On-Shore
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Alpine Access Business Model
The following departments or roles primarily work from corporate office:
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•
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Executive Team
Finance Department
Human Resources
Information Technology
Directors/Managers of Recruiting, Training, Quality
and Client Services
Blue Box IPO & Scheduling/Forecasting Team
The following departments or roles work remotely:
•
•
•
•
•
•
•
•
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Account Managers
Team Leaders
Chat / Escalation Coaches
Quality Analysts
Help Desk
Recruiters
Trainers
Curriculum Developers
Agents
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Business Model Execution
Technology enabled, process driven.
Account
Manager
Washington
Coach
New York
Team Lead
Arizona
Agent
Florida
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Ultimate Flexibility
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Environmental & Fuel Savings for 1,000 FTE
Pollution Savings Calculator
# Average one-way commute
# of agents
Gasoline Savings Calculator
19.5 Miles
1,000
# Commutes per agent per
year (assumes 50 work weeks)
250
# Total Vehicle Miles Traveled
(VMT) Saved per year
9,750,000
# Average one-way commute
# of agents
# Commutes per agent per year
(assumes 50 work weeks)
# Total Vehicle Miles Traveled
(VMT) Saved per year
19.5 Miles
1,000
250
9,750,000
CO Emission Rate
0.04418 lb/mi
# Average miles per gallon (MPG)
NOx Emission Rate
0.00278 lb/mi
# Gallons of gas saved per day
VOC Emission Rate
0.00335 lb/mi
# Gallons of gas saved per week
13,000
CO2 Emission Rate
0.8 lb/mi
# Gallons of gas saved per month
57,571
# Total pollution savings per
year using Alpine Access
12,792,946 lbs
Source: Denver Regional Council of Governments VMT Tables
# Gallons of gas saved per year
21.0
1,857
677,857
Source: Denver Regional Council of Governments VMT Tables
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Environmental & Fuel Savings for 1,000 FTE
Employee Savings Calculator
$ Average annual wardrobe spending (purchasing/cleaning)
# Agent commute distance, round-trip (miles)
$ 750.00
39.00
$ Avg. cost per mile (IRS figure)
$ 0.485
$ Total driving costs per day
$ 18.92
$ Average wage of employee per hour
# Average speed of commute
# Avg. commute hours, round-trip
$ Avg. lost wages per hour of travel
$ Total value of time lost per day
$ Total driving costs + time costs + wardrobe costs / year
Additional PER HOUR wage for a full-time employee:
Source: Denver Regional Council of Governments VMT Tables
$ 9.00
30.0 MPH
1.30 hours
$ 9.00
$ 11.70
$ 8,403.75
$ 4.20
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