GOODWILL INDUSTRIES INTERNATIONAL
2014 ANNUAL REPORT
OUR MISSION, VISION AND VALUES
Our Mission:
Goodwill® works to enhance the dignity and quality of life of individuals and families by
strengthening communities, eliminating barriers to opportunity, and helping people in need
reach their full potential through learning and the power of work.
Our Vision:
We at Goodwill Industries® believe that every person has the opportunity to achieve his or her
fullest potential and participate in and contribute to all aspects of life.
Our Values:
Respect, Stewardship, Ethics, Learning, Innovation
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Goodwill Industries International 2014 Annual Report
OUR SUCCESS STORIES
For 113 years, Goodwill agencies have helped
people find jobs, support their families and feel the
satisfaction that comes from working. Goodwill
agencies empower people through a variety of job
training programs, employment placement services
and other community-based programs.
Watch 2015 GII Achiever of the Year Archie Gibbs' Story
2015 AWARD WINNERS
The 2014 Kenneth Shaw Graduate of the Year and
the 2014 Achiever of the Year are two shining
examples of the millions of people who look to
Goodwill agencies for career services and related
support.
Visit our My Story blog to read even more incredible
stories about people who have found success with
help from Goodwill agencies.
Watch 2015 GII Graduate of the Year Steve Hennessey's Story
OUR RESULTS
Goodwill agencies help people of all backgrounds to improve their quality of life and reach
their potential through learning and the power of work.
3
•
Goodwill agencies served 24 million people through virtual services, and an additional
2 million through face-to-face services.
•
More than one in four people served by Goodwill through face-to-face services were
youth or young adults 24 years of age or younger, and more than 101,000 of these were
described as at-risk youth.
•
More than 330,000 persons served described themselves as having disabilities.
•
Goodwill agencies served more than 70,000 veterans and 15,000 military family members.
Goodwill Industries International 2014 Annual Report
OUR IMPACT
Every 23 seconds of every business day, a
person served by a Goodwill agency earns a
good job.
In 2014, more than 318,000 people used Goodwill
services to help them connect to jobs in their
communities.
Watch: “Why Goodwill?”
Every 1.2 seconds, someone accesses Goodwill
opportunities to build careers and strong
families.
In 2014, more than 2 million people worked to build
their career and financial assets by engaging with
Goodwill team members.
Additionally, more than 24 million people used
Goodwill mobile and online learning or accessed
virtual services to improve their skills and their lives.
This spike in persons served is attributed to robust
virtual coaching and counseling services provided by
Goodwill agencies across the United States and
Canada through mobile and online learning.
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Goodwill Industries International 2014 Annual Report
More than 37,000 people engaged with Goodwill
agencies to earn market-valued credentials and
advance in their careers.
Goodwill participants and employees earned
credentials that would potentially allow them to earn
an additional $11 billion throughout their careers.
Through the online and mobile training sites,
GCFLearnFree.com and GCFAprendeLibre.com,
more than 14,000 people earned Microsoft Office
continuing education credits (CEUs) to help them
perform better in their current jobs and equip them
for their next opportunities.
With financial education and coaching,
individuals are learning to make the most
of the paychecks they earn.
Financial education, counseling and coaching are
integrated into Goodwill career, education and
training services so people can learn, earn and build
firm financial foundations for themselves and their
households. In 2014, Goodwill agencies provided
38,211 financial education class sessions and
49,789 one-on-one financial coaching sessions.
Almost 7,000 individuals claimed U.S. federal
Earned Income Tax Credits with the support of
Goodwill agencies.
With the support of many other organizations,
Goodwill agencies are helping diverse
populations meet their training and employment
goals.
In 2014, Goodwill Industries International managed
$73 million in public and privately funded grants that
equipped people to build career and financial assets.
Almost 86 percent of national investments were
used by local Goodwill agencies to provide services
in their communities. The remainder was used to
provide technical assistance and tools to support
peer learning, accelerate effective practice adoption
and steward grant investments.
Goodwill’s environmental impact is growing as
services grow.
Today, Goodwill agencies divert more than two
billion pounds of clothing and household goods
every year from landfills by recovering the value in
consumers’ donated goods. Two billion pounds is
equivalent to 5,457 jumbo jets, or 200,000 pick-up
trucks.
Through a partnership with Dell, Goodwill agencies
have diverted more than 374 million pounds of
computer electronics since the program’s inception
in 2004. This program is implemented in more than
2,400 Goodwill locations. Donating one working
computer equates to 6.8 hours of job training for a
Goodwill employee.
4 Ponds Collected: 53
Pounds Collected Since Inception of Program: More than
427M
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Goodwill Industries International 2014 Annual Report
Our Enterprise
Goodwill Industries International, Inc.,
was established in 1902 and
incorporated in 1920 to improve the
quality of life of people with disabilities
and other disadvantages, such as
welfare dependency, illiteracy or lack of
work experience. Each local Goodwill
agency is a separate 501(c)(3)
corporation. The Goodwill enterprise is
composed of Goodwill Industries
International and members and affiliates
in the United States, Canada and 14
other countries worldwide.
All Goodwill members and affiliates are
independent, community-based nonprofit
corporations that provide career services,
job training, placement, employment and
supportive services for people with
disabilities and other disadvantages.
Through a member agreement with the
local agencies, Goodwill Industries
International represents the broader
enterprise before the federal government
and national and international
organizations.
Goodwill Industries International provides
Goodwill agencies with various services,
including consulting for workforce
development, retail and commercial
operations, financial and management
information, education and training,
public relations and marketing, and
legislative information.
OUR FINANCIALS
GOODWILL INDUSTRIES INTERNATIONAL, INC. AND RELATED ENTITIES
CONSOLIDATING STATEMENT OF FINANCIAL POSITION
December 31, 2014, with 2013 Totals
GII/LLC
GMJCS
2014
Eliminations
Total
2013
Total
ASSETS
Cash and cash equivalents
$ 2,978,235
$1,068,794
Investments
19,148,646
Accounts receivable
Pledges receivable
Grants receivable
Prepaid expenses and other assets
Notes receivable
$
–
$4,047,029
$3,317,299
–
–
19,148,646
21,718,840
988,140
–
(15,534)
972,606
825,859
15,000
–
–
15,000
658,334
2,440,325
–
–
2,440,325
1,206,180
647,229
10,500
–
657,729
520,097
–
3,374,388
–
3,374,388
2,487,500
7,822,050
–
–
7,822,050
8,210,894
$34,039,625
$4,453,682
$(15,534)
$38,477,773
38,945,003
Accounts payable
$4,617,521
$15,534
$(15,534)
$4,617,521
$3,174,758
Accrued expense
2,614,155
17,456
–
2,631,611
2,227,751
Deferred revenue
541,477
–
–
541,477
673,567
Rebates payable
820,000
–
–
820,000
820,000
Notes payable
–
3,439,945
–
3,439,945
2,500,000
Bonds payable
1,400,000
–
–
1,400,000
1,500,000
48,491
–
–
48,491
72,176
10,041,644
3,472,935
(15,534)
13,499,045
10,968,252
15,473,071
980,747
–
16,453,818
15,466,294
Temporarily restricted
7,203,930
–
–
7,203,930
11,221,047
Permanently restricted
1,320,980
–
–
1,320,980
1,289,410
23,997,981
980,747
–
24,978,728
27,976,751
$34,039,625
$4,453,682
$(15,534)
$38,477,773
$38,945,003
Property and equipment
Total assets
LIABILITIES AND NET ASSETS
Liabilities
Interest rate swap agreement
Total liabilities
Net assets
Unrestricted
Total net assets
TOTAL LIABILITIES AND NET ASSETS
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Goodwill Industries International 2014 Annual Report
GOODWILL INDUSTRIES INTERNATIONAL, INC. AND RELATED ENTITIES
CONSOLIDATING STATEMENT OF ACTIVITIES
December 31, 2014, with 2013 Totals
GII/LLC
GMJCS
2014
Eliminations
Total
2013
Total
UNRESTRICTED ACTIVITIES
Revenue and support
Membership dues
$20,182,403
–
$20,182,403
$19,976,038
–
–
43,367,672
10,959,416
14,283,895
–
–
14,283,895
13,164,497
3,197,163
10,000
–
3,207,163
2,599,425
Legacies and bequests
668,873
–
–
668,873
895,302
Rental
276,450
–
–
276,450
297,244
Investment income
130,327
–
–
130,327
115,286
Other income
53,970
100,123
(52,926)
101,167
22,488
Contributions
108,360
–
–
108,360
87,798
82,269,113
110,123
(52,926)
82,326,310
48,117,494
In-kind contributions
43,367,672
Federal awards
Program service fees
Total Revenue
Net assets released from restriction
$
–
$
7,652,908
–
–
7,652,908
5,785,266
89,922,021
110,123
(52,926)
89,979,218
53,902,760
Direct services to membership
57,202,838
116,466
(52,926)
57,266,378
24,621,671
Sponsored programs and grants
21,338,729
–
–
21,338,729
18,439,932
Support services to membership
6,708,380
–
–
6,708,380
5,730,803
85,249,947
116,466
(52,926)
85,313,487
48,792,406
3,591,289
–
–
3,591,289
3,514,703
489,406
–
–
489,406
804,775
4,080,695
–
–
4,080,695
4,319,478
89,330,642
116,466
(52,926)
89,394,182
53,111,884
591,379
(6,343)
–
585,036
790,876
305,209
–
–
305,209
331,233
Change in allowance for doubtful accounts receivable
73,594
–
–
73,594
185,849
Unrealized gain on interest rate swap
23,685
–
–
23,685
37,459
993,867
(6,343)
–
987,524
1,345,417
Total revenue and support
Expense
Program services
Total program services
Management and general services
General and administrative
Resource development
Total management and general services
Total expense
Change in unrestricted net assets from operations
Net gain on investments
Change in unrestricted net assets
TEMPORARILY RESTRICTED ACTIVITIES
Contributions
3,616,679
–
–
3,616,679
8,743,669
Net (loss) gain on investments
(2,694)
–
–
(2,694)
70,663
Investment income
21,806
–
–
21,806
17,287
(7,652,908)
–
–
(7,652,908)
(5,785,266)
(4,017,117)
–
–
(4,017,117)
3,046,353
31,570
–
–
31,570
54,501
31,570
–
–
31,570
54,501
(2,991,680)
(6,343)
–
(2,998,023)
4,446,271
Net assets released from restriction
Change in temporarily restricted net assets
PERMANENTLY RESTRICTED ACTIVITIES
Net gain on investments
Change in permanently restricted net assets
CHANGE IN NET ASSETS
Net assets, beginning of year
Net assets, end of year
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Goodwill Industries International 2014 Annual Report
26,989,661
987,090
$23,997,981
$980,747
$
–
27,976,751
25,530,480
–
$24,978,728
$27,976,751
OUR DONORS
2014 INSTITUTIONAL FUNDERS
Goodwill Industries International wishes to thank those national corporate, foundation and institutional
funders whose investments advanced the impact of the Goodwill enterprise in 2014:
Accenture
The Annie E. Casey Foundation
The Victor and Christine Anthony Foundation
The Bank of America Foundation
The Caterpillar Foundation
The Charles Schwab Foundation
The Dulin Foundation
The Goizueta Foundation
The Lumina Foundation for Education
The McKinsey Social Initiative
The Microsoft Foundation
SafeLink Wireless
The Walmart Foundation
The United States Department of Justice: Office of Juvenile Justice Delinquency Prevention
The United States Department of Labor: Employment and Training Administration
Goodwill Industries International appreciates the pioneer investors who make possible the Goodwill
Mission and Job Creation Services loan fund to support the expansion of Goodwill’s social enterprise
and associated mission:
The Annie E. Casey Foundation
The Ford Foundation
The Kresge Foundation
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Goodwill Industries International 2014 Annual Report
2014 FINANCIAL DONORS
Sam Abbay
James Capaldi
Joan Doucette
Tracy Gulledge
Sheryl Adams
Erin Carraway
Anne Driscoll
Jacki Hadra
Carlos Alcala
Marcus Carson
Deborah Dwyer
John and Irina Hamrick
Barbara Allen
Michael Chauliac
Lama Elkhoury
Richard Harp
Thomas Altvater
Barbara Cherekjian
Marcus Erickson
Ronald Harris
Kim Arnoldt
Srinivasan
Chockalingam
Mehran Eslaminia
Heather Harty
Margaret Ettinger
Chad and Stefanie
Hauer
Mary Asbury
Claire Askelson II
Rafi Awan
Sharwari Badola
Lisa Baker, MD and
Steven Gelman, MD
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Taylor Clancy
Jennifer Clark
John Clawson
Paula Clupper
Janice Cole
Laura Fairbank
Kenneth Featherstone
Robert Feinstein
Earl Ferris II
Kevin Finn
Cornelius Hawk
Lorraine Hawkins
Robert Herbert
Mark Herr
Leslie Hinman
Rene and Shelby Baker
Robert Confer
Ronald Barlow
Douglas Coventry
Anthony and Donielle
Fitch
Deno Barroga
Geralyn Coyle
Ashley Fouts
Edward Hoffman
Marco Benson
Jeannine Coyne
Alison Froeschle
Richard Hoffman
Mark Berge
Joseph Cross
Clinton Garber
Candace Holman
Shirley Bertoni
Ralph Curdie
William Gardner
Angela Hood
Raymond Betz
David and Diane Dalbo
Richard Gentilli
Brian Houk
Luigi Biancardi
Vinh Dang
Laura Gilbreath
Jan Housinger
Gregoire Bollmann
Kimberley Davis
Sonja Gobec
Mary James
Stephen Borsay
Ronald Davis
Danielle Gostanian
Thomas James
Deidre Bowman
Beth DeBella
Steve Gould
Jamie Jensen
Mark Breckenridge
Edward Devinney
Philip Graham
Marvin Johnson
Ann Brown
Frank Di Maria
Laura Gramling Perez
Annette Jones
Stephen Brumfield
Harriet Dichter
Iris Green
Jean Kapuscinski
Mike Bryant
Rose Dillon
Charles Gross
Alex Kazemi
Thomas Bunch
Quyen Dinh
James Grote
John Keller
Jane Byrnes
Maureen Dolan
Borys Khudomaka
Olivia Byun
Diane Dominguez
Therese Guadagno and
David Megley
Goodwill Industries International 2014 Annual Report
Dean Hoerger
Elliotte Kiel
Robert King
Linda Marsh
Valerie Pollard
Doris Stark
Tim Kitchens
Elinor Martinez
Tama Porter
Nancy Stark
Kristen Koch
Joseph Martinez
Stephan Ramseyer
Carol Steinkamp
Wendy Koch
Gail Mason
Vemula Rao
Douglas Stewart
Kim Kopenhaver
Jay Mathes
Shirley Raps
Adam Stiska
Nicolette Kramer
Nina McCart
Mark Rasic
Martha Stoutland
April LaCroix
Kevin and Lauren
McDermott
Nick Ray
John Strauss
Hassan Raza
Beverly Stromberg
Louis Regenmorter
Jerome Strombosky
Jeremy Reidel
Patrick Tandler
James Ripley
David Thompson
Jennifer Rocciolo
Jill Tran
L. Kyle Rowley
Melvin Trejo
Sam Rubens
Wes Turner
Michael Schaefer
Eleanor Twomey
Cristofer Schiano
Shrankhla Upadhyay
Phil Schlak
Elizabeth Victor
Harvey Schwartzman
Martha Walker
Ravi Shenoy
Kent Webb
Cynthia Shinkle
Donald Weigt
Jerry Sideman
Melvin Weiss
Howard Simpson
Jack Wexler
Dara Singh
Stanley White
Krupa Sivamurthy
Meredith Williams
Diane Smith
Brian Wright
Russell Smith
Tove Wright
Toni Smith
Steve Young
Vanessa Smith
Richard Zakour
James and Ben Smith
Doreen Zicolello
Craig and Kathryn
Lahlum
Linda McDonough
Robert Lamson
Kristine Miller
Elaine Lang
Alice Mitchell
Avi Langer
Chad Monterichard
David Langer
Chris Moran
Katrina LeBlanc
Dan Morgan
Viola Lee
Seth Morris
Thomas Leighner
Janet Morrow
Deborah Lenz
Madhu Nalamati
Christina Lewis
Sandra Natkin
Dale Lewis
Negus Family
Luanne Lindeman
Patricia Neumann
Herbert Lindsay III
Denise Noel
Gwen Little
Thomas Nonnon
Jenny Liu
Dustin Nosler
Mary Loftus
Phillip Nunnally
George Long
Dinah Obrien
Joan L. MacKenzie
Karen Olson
Edwin Magana
Richard Ordway
Phyllis Maguire
Omar Parkes
Brian Mansfield
Basir Patel
Maria Elena Marcelo
Teresa Pilot
James Marchant
Helene Polin
10 Goodwill Industries International 2014 Annual Report
Laura Spence
OUR LEADERSHIP
2014 – 2015 Board of Directors
CHAIR
LARRY D. ISHOL
Deloitte, LLP
Arlington, VA
VICE CHAIR
Brian Itzkowitz, CE
Goodwill Industries of Arkansas
Little Rock, AR
TREASURER
Michelle Belknap, CE
Easter Seals-Goodwill Northern
Rocky Mountains
Great Falls, MT
SECRETARY
Ronald Johnson
Georgia Tech
Atlanta, GA
PRESIDENT AND CEO
JIM GIBBONS
Goodwill Industries International
Rockville, MD
Diana L. Burley
The George Washington University
Ashburn, VA
Rob Morton
Morton Resources, Inc.
Macon, GA
Kathy Crosby, CE
Goodwill Industries of Greater
Grand Rapids
Grandville, MI
Michelle Quintyn, CE
Goodwill Industries Ontario, Great Lakes
London, ON
Larry DeJarnett
The Lamar Group
Palm Desert, CA
Dr. Jeffry Golden
Creve Coeur, MO
Lisa Rusyniak, CE
Goodwill Industries of the Chesapeake
Baltimore, MD
Fred Shelfer, CE
Goodwill Industries-Big Bend
Talahassee, FL
BOARD MEMBERS
J. Carlos Artola
Indar Ventures, LLC
Melrose Park, IL
Karla Grazier, CE
Discover Goodwill of Southern
and Western Colorado
Colorado Springs, CO
Phyllis Bandstra, CE
Goodwill Industries of the
Conemaugh Valley
Johnstown, PA
Brenda Gumbs
Perfetti Van Melle USA, Inc.
Cincinatti, OH
Robert G. Smith, CE
Goodwill Industries of Lower South
Carolina
North Charleston, SC
Joanne Hilferty, CE
Morgan Memorial Goodwill Industries
Boston, MA
Lorna Utley, CE
Goodwill Industries of Greater Detroit
Detroit, MI
Dr. Gidget A. Hopf, CE
Goodwill Industries of the Finger Lakes
Rochester, NY
Jeffrey A. Van Doren
Jeffrey Van Doren, PLLC
Blacksburg, VA
Michael W. Kempner
MWW Group
East Rutherford, NJ
John A. Wickland, III
Wickland Corporation
Sacramento, CA
Donna Miller
Grefe & Sidney, PLC
Des Moines, IA
Dr. Michael Wirth-Davis, CE
Goodwill/Easter Seals Minnesota
St. Paul, MN
Tommy A. Moore
First Investors Financial Services
Group
Houston, TX
EMERITUS DIRECTORS
Tony Bell
County of Spartanburg, SC
Spartanburg, SC
Sue Bohaichuk
Alberta Urban Municipalities
Association
Alberta, Canada
Rich Borer, CE
Easter Seals Goodwill Industries
Rehabilitation Center, Inc.
North Haven, CT
Phil Boyce
Boyce & Associates
Saratoga, CA
Clark Brekke, CE
Goodwill Industries of the
Inland Northwest
Spokane, WA
11 Goodwill Industries International 2014 Annual Report
Laura Smith, CE
Goodwill Industries of Hawaii
Honolulu, HI
Will A. Courtney
Courtney & Courtney Properties
Ft. Worth, TX
Evelyne Villines
Des Moines, IA