University of Phoenix Career Coaching Program - FAQs
Who is eligible to participate in this program?
These career coaching services will be available to all Associate, Bachelors, and Masters level students within nine
credits of degree completion. Eligible students will receive a Registration email from University of Phoenix in March.
Students will have 90 days from the completion date of their last course to register for these career coaching services. If
students do not register within 90 days from the completion date of their last course they will no longer be eligible to
participate in the program.
If a student accidentally deletes or loses the Registration email, please have him or her email
coachinghelpdesk@phoenix.edu or call 888-225-8248 and a representative will be available to assist them.
What services do students receive through the University of Phoenix Career Coaching program?
Students participating in the program will receive one hour of complimentary career coaching. Students can elect to
break up their 60 minutes of career coaching into smaller, 15 or 30 minute increments. The 60 minutes of
complimentary career coaching will take place over the phone. Students will have the option to discuss career-related
topics that appeal to their specific needs and they will have access to their Career Coach for a three month period of
brief email exchanges or follow-up as needed, after their coaching time has been completed.
Examples of topics students can discuss with their Career Coach:
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Career Planning: Students will be able to work one-on-one with their Career Coach who can help prepare them
for their job search and career planning process to achieve their immediate professional goals. Students will also
be able to discuss the career decision-making process and strategies for further career exploration.
Resume and Cover Letter Writing Assistance: Students can elect to receive help with their resume, cover letter,
and additional job-search correspondence.
Conduct Mock Interviews: Students have the option to discuss the interview process and best practices during
their coaching session.
Networking Resources: Career Coaches can guide students towards established professional networking
resources and can advise on strategies for building a professional network.
Is there a fee for the services?
These services are provided by University of Phoenix to select students at no charge.
How long will these services be available to the student?
Students will have up to 90 days from the completion date of their last course to register for these services.
What can the student expect?
Students can expect an hour of free career coaching with a Career Coach who will be able to assist in overcoming
challenges and help students progress in their job search or career-planning process. Students can elect to break up
their 60 minutes of free career coaching into smaller, 15 or 30 minute increments. Students will also have access to their
Career Coach for a three month period of brief email exchanges or follow-up as needed, after their 60 minutes of free
coaching.
*This document is for internal use only and should not be distributed to students.
University of Phoenix Career Coaching Program - FAQs
All appointments take place via phone and students can reserve a time that works best for them and their Career Coach.
The Career Coaches are available for evening and weekend appointments.
Why should the student spend time with a Career Coach?
Speaking with a Career Coach is a great way for students to get feedback on their career exploration or job search
process. Career Coaches can address questions such as “I am really frustrated with my current job-search and
overwhelmed with the process, what should I do?” “Why is it important to network and how will it help me
professionally?” “What questions should I ask in an interview?” A Career Coach can help students answer these
questions and develop strategies and action plans to implement and meet their goals.
Career Coaches are National Certified Counselors and specially trained to help students maintain persistence and focus
as they sort through the sometimes overwhelming number of job seeking resources. In a user-friendly manner, the
Career Coach will empower and motivate the student to stay positive throughout the process.
How is this different from what the student already gets from the Life Resource Center?
There are two main differences:
1. First, this is a Career Coaching program for students within nine credits of degree completion. This means
only a portion of University of Phoenix students have been granted access to the Career Coaching program
for a limited time. The LRC is a resource that is available to all students for the remainder of their time as a
part of the UOPX community.
2. Second, the LRC provides students with many of the tools they need to manage all facets of their life;
personal, financial, and career. However, the University of Phoenix Career Coaching program, on the other
hand, is focused specifically on preparing students for their career planning and job search process by giving
them access to a career coach that can help them achieve their career objectives and stand out in today’s
job market.
What is University of Phoenix Career Coaching?
University of Phoenix acquired Ready and Motivated Minds, L.L.C., a distance career-coaching service company doing
business as ReadyMinds on January, 9, 2012.
What if my student has additional questions?
If your student has additional questions, please have them email coachinghelpdesk@phoenix.edu or call 888-225-8248
and a representative will be available to assist them.
If Grad Team staff have specific questions about the program, please contact Phoenix Career Services at
Career.Services@phoenix.edu.
*This document is for internal use only and should not be distributed to students.