Making
Ideas
Count
Corporate Profile
Corporate Profile
The Ricoh Group provides an array of image processing
The RICOH Way
equipment and other products and services in keeping with
its customer-centric focus on creating value. Our lineup
includes digital multifunction printers (MFPs), printers, laser
Founding Principle
printers, facsimile machines, production printers and
systems, projection systems, digital duplicators, and other
The Spirit of Three Loves
equipment and related consumables, services, and soft-
Love your neighbor, Love your country, Love your work
ware. We also supply cloud services and network appli-
—Kiyoshi Ichimura, founder
ances, as well as digital cameras, thermal media, PC unit
products, and semiconductor devices.
Ricoh founder Kiyoshi Ichimura formulated these principles in 1946. They inform
how we do business, encouraging us to constantly improve and contribute to the
wellbeing of all stakeholders. The principles embody Mr. Ichimura’s dedication by
championing mutual respect, contributing to society by cherishing the planet, and
encouraging our people to find meaning in work and passionately take on new
challenges.
Mission, Vision, and Values
Mission Statement
At the Ricoh Group, we are committed to providing excellence to
improve the quality of living.
Vision Statement
To be the most trusted brand with irresistible appeal in
the global market.
Values Statement
To be one global company, we must care about people, our
profession, our society, and our planet. We must dedicate our
winning spirit, innovation and teamwork to sharpen our
customer-centric focus, and we also must commit to the highest
standards of ethics and integrity.
Please visit the following website for a detailed explanation of our Mission, Vision,
and Values: http://www.ricoh.com/about/commitment/philosophy/
About the Cover
Contents
Message from the President
Spotlighting Ricoh’s Service Solutions
Products Imaging and Solutions
Industrial Products and Other
Technological Innovation
Corporate Social Responsibility
Environmental Management
Global Reach
Sponsoring Excellence
A Solid Record of Innovating Value
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Numbers on the cover highlight several of Ricoh’s key achievements in its
drive to deliver new value for its customers, notably that it:
●Was No. 1 in the global A3 MFP (including single function copiers)* market in 2012 in terms
of shipments
●Operates in around 200 countries (as of March 2013)
●Has acquired 44,972 patents worldwide (as of December 2012)
●Seeks to reduce Group carbon dioxide emissions by 87.5% from the fiscal 2000 level by fiscal
2050
●Listed for the ninth consecutive year as one of the “Global 100 Most Sustainable
Corporations in the World” by Corporate Knights Inc. of Canada
Ricoh marked its 77th anniversary in 2013, and remains committed to providing new value to its
customers.
*Source: IDC’s Worldwide Quarterly Hardcopy Peripherals Tracker, 2013 Q1
Message from the President
Everything we do is about delivering customer value
Ricoh has grown with its customers since its creation in
1936 by devoting its energies to delivering innovative
products and services. We aim to keep growing by drawing on The RICOH Way to build trust with customers by
helping them to enhance productivity and manage knowledge. At the same time, we will pursue management that
balances environmental conservation and profits.
Globalization poses increasingly complex social challenges.
It is also accelerating changes in the business climate. At
Ricoh, we believe that we can continue to innovate by generating economic value through our operations while helping resolve social issues, thereby producing even more value for all stakeholders. These considerations prompted us
to launch our 17th Mid-Term Management Plan in April
2011. The prime strategies of this three-year initiative are to
create and integrate our businesses and establish highly
efficient management. At the same time, we are strengthening and expanding core operations while cultivating new
businesses.
Underscoring these endeavors is the “imagine.change.”
corporate tagline, which we introduced in April 2012 to
convey the notion that collective imagination can pave the
way for change. We will leverage “imagine.change.” in
concerted efforts to innovate beyond customer expectations so that we can remain a valued and trusted business
Zenji Miura
President and Chief Executive Officer
partner well into the future.
Corporate Profile
1
Spotlighting Ricoh’s Service Solutions
Anticipating change to help boost customer productivity
Business has changed dramatically in the past two decades.
Companies operate globally and share much of their information digitally, so they must network their equipment to
survive and prosper. Ricoh can accommodate changing work
styles with an array of products and solutions that can deliver
complete value packages for customer business processes.
We can greatly enhance the product­ivity of our customers by
optimizing their office equipment worldwide, offering
complete administrative support for networked office environments and slashing operating costs while helping to
reduce environmental impact.
■ Managed Document Services (MDS)
We focus on processes, people, technology, and innovation to drive continuous improvement. We help organizations flexibly so they can better manage and leverage
information. Complementing the services management
underpinning our print and document services program
are consultation and proven project and change management methodologies.
■Information Technology Services (ITS)
We provide a single point of contact for all IT support to
totally optimize office environments. These services cover
everything from product procurement to full IT infrastructure support through continuous monitoring and operational support for devices. We help customers through
measures to reduce their costs, enhance security, and
maintain business continuity.
■Total Green Office Solution (TGOS)
We help customers to comprehensively visualize environmental impacts throughout product lifecycles, enabling
them to optimally select and install equipment based on
analysis of their printing and usage needs. TGOS services
extend from proposals for recycling and reusing products
to providing reports on power consumption and the use
of energy-saving modes.
Providing Solutions and Services to Annual Meetings of IMF and World Bank Group in Japan
The International Monetary Fund and the World Bank Group convened
their 67th annual meetings from October 9 through 14, 2012.
Around 20,000 people attended these gatherings, which were in
energy-saving technology and by maintaining and supporting this
equipment around the clock. We additionally customized our RICOH
Smart Presenter application, a tablet-based paperless meeting solution,
Tokyo for the first time in 48 years. Ricoh drew on its synergies in
which enabled simultaneous sharing of materials with audiences and
document processing, IT services, and communications to provide a
emailing of handwritten memos and meeting materials.
complete array of advanced products and services that helped
streamline meeting efficiency.
One solution was a multi-projection system that connects three
Ricoh supported the Cool Japan initiative, which showcases the
nation’s many unique cultural and technological offerings, through
these solutions and services.
ultra-short-throw projector. It mesmerized visitors by showing dynamic
images on a 3.84-meter-wide screen.
We set up digital signage with easy installation while making good
use of the limited space (by using a glass window as a display screen) to
deliver real-time information on meeting proceedings.
We combined a Unified Communication System with an ultrashort-throw projector to set up a virtual help desk that provided faceto-face communication between visitors and operators in a remote
location.
We helped participants share information globally by supplying a
total of 750 digital multifunction devices and printers employing
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Corporate Profile
One PJ WX4130 ultra-short-throw projector was housed
in each of three black boxes in front of the screen
MDS
■ Driving productivity with an adaptive approach
• Phase 1: Understand
We apply best practices to identify customer workflows, goals, and document needs. Our experts assess and define current environments and fully
understand customer capabilities, limitations, and true costs.
•
Phase 2: Improve
We recommend ways to enhance efficiency and productivity and drive measurable and sustained cost savings that match customers’ strategic objectives.
•
•
•
Phase 3: Transform
We provide roadmaps to reaching desired states and align leadership goals and end-user behavior so customers can reach their objectives quickly.
Phase 4: Govern
Our services measurably and sustainably save money and improve fleet productivity and workflow, reducing customer IT efforts and enhancing end-user
satisfaction.
Phase 5: Optimize
Our experts work as extensions of customer staff, transforming workflows and enabling organizations to deliver the right information at the right time in
the right format while saving money.
ITS
•
•
•
•
■ Providing a single point of contact
IT Infrastructure Services
We assess IT environments, handle everything from design through installation and maintenance, and help reduce the burdens of IT infrastructure
management.
Managed IT Services
We monitor servers and networks remotely, swiftly identifying problems and restoring services. We offer troubleshooting help desks for customers and
take care of IT administration.
Security Solutions Services
We deliver optimal solutions to prevent information leaks and unauthorized access.
Business Continuity Solutions Services
We ensure business continuity through systems monitoring and our data centers.
TGOS
•
•
•
•
■ Reducing environmental impact and costs
Optimally Locating Office Equipment
We visualize and minimize costs and carbon dioxide emissions for printing and usage setups.
Cutting Power Consumption through Energy-Saving Modes
We encourage customers to take full advantage of energy-saving modes to save power.
Reducing Paper Consumption through Duplex Printing
We show customers how to use duplex copying and printing to dramatically reduce paper consumption.
Monitoring and Optimizing Equipment Usage
The @Remote Green Report Service provides centralized monitoring and helps customers to optimize usage.
Corporate Profile
3
MDS
Case Study
Dalkia
Providing an outsourcing invoice capture service that
saves Dalkia €200,000 annually
Ricoh provides a tailored i-Invoicing service for the Spanish operation of Dalkia.
We combine intelligent data capture and automated processing to improve the integrity of the company’s
financial data. The service has eliminated time-consuming manual processes, saving Dalkia €200,000 annually.
Challenges
Dalkia is Europe’s leading energy service provider, managing
and maintaining more than 100,000 energy facilities on
behalf of its clients.
The company’s tailor-made eco-efficient solutions save
money. They also reduce carbon dioxide emissions and
release manpower.
Dalkia employs more than 50,000 people in 42 countries,
and had a turnover of €8.6 billion in 2010.
Manual processing of supplier invoices stretched internal
resources. Basic processing, which encompassed recording
invoice data, filing copies and acknowledging receipt, took
an average five minutes per invoice.
The Spanish operation had to process 10,000 invoices
monthly. This wasted 800 work-hours monthly, equivalent to
3.5 full-time employees.
The company’s Spanish operation is growing rapidly, with
new customers benefitting from managed energy services.
Dalkia recognized the constraints of processing invoices
internally, so it sought a much more effective solution
through electronic processing, which could streamline
efficiency and save money.
Business expansion has accordingly increased back-office
administration. The accounts payable department has, for
example, seen the volume of supplier invoices surge.
The company chose Ricoh to provide a fast and effective
managed service that could accommodate business growth
down the track.
Customer benefits
●
Manual processes outsourced
●
Internal resources conserved
●
Focusing on value-added activities
●
Swifter invoice turnaround
●
Reduced process costs
Ricoh solutions
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Corporate Profile
●
A tailored i-Invoicing solution
●
Managed off-site service
●
Automated processing
●
Manual validation
●
Digital Cloud-based library
About Dalkia
Dalkia is Europe’s leading provider of power facilities
management and maintenance services. The company
saves 5.6 million metric tons of carbon dioxide
annually by streamlining primary energy efficiency and
supplying renewable energy. Headquartered in France,
Dalkia has around 52,000 employees in 42 countries
providing services for more than 110,000 power
facilities. The company had a turnover of €8.6 billion
in 2010.
Solutions
Results
Like Dalkia, Ricoh provides managed service solutions. Ricoh’s
i-Invoicing service leverages the Cloud to make it simple for
customers to handle paper-based and electronic invoices.
Ricoh processes all supplier invoices for Dalkia and presents
essential information in an easily managed electronic format.
Ricoh provides a managed end-to-end service for Dalkia. Automated processing eliminates human error and records invoice data accurately. We lodge supplier invoices in Dalkia’s
purchase ledger system within 24 hours of receipt, keeping
an accurate and up-to-date record of liabilities available to
management.
Ricoh provides i-Invoicing services for blue-chip companies
across Europe, so it drew on its extensive managed service
facilities to easily accommodate Dalkia’s invoice volume.
Dalkia now forwards all of its inbound invoices to Ricoh’s
shared service center in Madrid for processing.
Dalkia’s purchase ledger clerks no longer waste time inputting
data and filing invoice copies, so they can use their time more
productively.
Same-day automated acknowledgement of invoice receipt
Operatives at that center scan Dalkia’s supplier invoices, making digital copies and storing invoice data. Intelligent software simplifies capture.
has reduced the number of supplier phone calls. Dalkia’s peo-
We automatically recognize, extract and record key fields,
such as the supplier name, invoice number, date and invoice
value. We manually validate missing data.
At current volumes, Ricoh’s i-Invoicing setup saves Dalkia
ple can quickly answer inquiries because digital copies are instantly available from the Cloud.
around €200,000 annually. Another advantage is that the i-Invoicing solution is fully scalable. As Dalkia’s business and supplier invoice volumes increase, Ricoh can absorb the growth
After capturing invoice data, we transfer it to Dalkia for
uploading to that company’s purchase ledger system. Dalkia
can access digital copies of invoices available through the
i-Invoicing Cloud.
without Dalkia needing to increase headcount.
An additional benefit for Dalkia is that Ricoh’s shared service
center archives supplier invoices. Dalkia can readily access the
archive through the i-Invoicing Cloud, which offers secure
Once we upload invoices to the i-Invoicing Cloud, an automated acknowledgement goes to suppliers to confirm
receipt.
data backup and continuity if a disaster occurs.
Ricoh is the only provider in its sector to meet the ISO 27001
standard for information security worldwide.
Corporate Profile
5
ITS
Case Study
Manchester Airports Group
24/7 managed IT service from Ricoh helps Manchester Airports
Group maintain essential information systems
The IT infrastructure is critical to the day-to-day operation of airports. Passengers rely upon flight information
displayed on monitors located in arrival and departure halls. Airline personnel use terminals to check in passengers
and printers to label baggage. Back office IT systems facilitate smooth, efficient and hassle-free passenger service.
Challenges
Solutions
Manchester Airports Group needs to manage its IT systems
and technology infrastructure seamlessly for all four of its
airports. So, it turned to Ricoh UK Ltd. Says Helen Weaver,
IT Services Manager at Ricoh UK, “The group required an
experienced IT solutions and services provider to manage its
business-critical systems and underlying technology on a
24/7 basis across four geographically removed locations.”
Manchester Airports Group’s IT infrastructure is managed by
Ricoh. Using Information Technology Infrastructure Library
(ITIL) service management methodology, Ricoh provides 24/7
support for systems and technology.
Ricoh personnel run the integrated IS Service Desk and using
network tools and utilities, they control the desktop and
server environments, minimising the number of IT incidents.
Ms. Weaver says that, “Ricoh UK’s ITIL trained personnel provide Manchester Airports Group with a complete ITIL-based
managed IT service. This includes anytime remote and
desk-side support through an integrated IS Service Desk and
ongoing management and maintenance of the client’s
broader hardware environment, notably for PCs, laptops,
servers and printers. We also assist as needed with third party
hardware and software procurement.”
Results
Manchester Airports Group found it easy to renew Ricoh’s
contract because of a proven ability to fulfill service level
agreements. The Group sees trust and flexibility in the
relationship, which adds value to operations.
The Group considers Ricoh a partner that is integrated into
its business. Ricoh employs ITIL methodology, a best practice
standard for delivery of IT services. Both sides talk the same
language and enjoy a consistent and effective approach to IT
service delivery.
“Ricoh UK’s ITIL trained personnel provide
Manchester Airports Group with a complete ITIL-based managed IT service. We
also assist as needed with third party hardware and software procurement.”
—Helen Weaver
6
IT Services Manager
Ricoh UK Ltd.
Corporate Profile
About Manchester Airports Group
Manchester Airports Group is the largest domestically owned airport
operator in the United Kingdom. The group’s airports in Manchester,
East Midlands, Bournemouth and Humberside serve more than 29
million passengers annually and contribute £3.2 billion to the local
economy.
TGOS
Case Study
Kraft Foods
Less paper and more green
Kraft Foods is the world’s second largest food company. The company tasked Ricoh to deploy the
Total Green Office Solution (TGOS) to tackle rising fleet management issues stemming from corporate growth
and to help address increasing cost and environmental impact challenges.
Challenges
In April of 2008, Kraft and Ricoh signed a global contract to
help the organization drive document management initiatives that reduce costs and improve both productivity and
sustainability.
The story began when Kraft IT analyzed their printer fleet
globally. “We had more printers than employees at every
Kraft HQ location,” states Julie Nash, the Kraft program
sponsor. “We had a huge opportunity to not only upgrade
to the latest technology, but to consolidate and standardize
our fleet for tremendous savings.”
Personal printers were a problem. Many of Kraft’s personal
printers were over 7 years old. These devices are very expensive to operate and maintain. The challenge was convincing
employees to ‘give up’ their desktop models as this was a
voluntary program. After creating awareness of the environmental benefits of using networked printers, many employees wanted to contribute to a ‘greener’ office. The new
multifunction devices not only default to duplexing, they are
much more energy efficient and have a substantially lower
cost per page.
Solutions
Kraft’s Sustainable Output Initiative supported by Ricoh
Americas Corporation follows a four step process. The first is
to provide a thorough inventory of current equipment and
consolidation opportunities. The second is to recommend a
future plan based on specific productivity and sustainability
measures. The third is to install the new multifunction devices and network printers to realize the benefits. The fourth
is to continuously assess the fleet and look for optimization
or underutilization and continue to educate users on how to
work more efficiently online, reducing paper.
“Ricoh has helped Kraft to not only consolidate output but also to produce a more
strategic document workflow process. It’s
a win/win partnership for our environmental and cost reduction targets.”
—Laura Brockob (left)
Senior Global Account Manager
Ricoh Americas Corporation
Senior Global Account Manager for Kraft. “Our fleet management experts work behind the scenes by remote monitoring to make sure the print environment is running efficiently.” Usage is reviewed in order to achieve optimal
device-to-user-ratios and make sure the fleet of devices is
aligned properly with actual volume. In addition, Kraft is also
able to utilize less energy, paper and toner through Ricoh’s
technology. Ms. Brockob adds that, “It’s a win/win partnership for our environmental and cost reduction targets that
are being implemented in North America, EMEA and Asia
Pacific.”
As a result of this program, Kraft has seen a 30% reduction
in overall print expenses. This translates into significant
savings in electricity, space and paper usage. Employees feel
good about small changes they can make for a ‘greener’
office environment.
About Kraft Foods
Results
“Ricoh has helped Kraft to not only consolidate output but
also to produce a more strategic document workflow process,” says Laura Brockob, the Ricoh Americas Corporation
Kraft Foods Inc. is a global snacks powerhouse with an unrivaled
portfolio of brands. It markets biscuits, confectionery, beverages,
cheese, grocery products and convenient meals in approximately 170
countries. Kraft Foods had 2010 revenue of $49.2 billion, more than
half of which was earned outside North America.
Corporate Profile
7
Imaging and Solutions
Delivering an array of productivity-enhancing solutions
Ricoh constantly seeks to deliver new value to accommodate
changing work styles by offering an array of such imaging
equipment as MFPs and printers and other hardware. Underpinning these offerings are complete solutions that range
from supplying software and consumables to constructing
and supporting information technology environments,
managing networks, and providing maintenance services
and user support. We manufacture and market thermal
media, optical equipment, semiconductors, electrical components, and measuring equipment. We also supply digital
cameras and offer financial and logistics services through
subsidiaries.
1
st
Share of global A3 MFP market
(including single function copiers, in 2012 in terms of shipments)
This was the second consecutive year in which Ricoh secured
the top spot in this category.
Source: IDC’s Worldwide Quarterly Hardcopy PeripheralsTracker, 2013 Q1.
MFPs
RICOH MP C6003
Ricoh engineered this MFP to work
A host of energy-saving features
the way its users do. The Multi-
contributes to a far lower typical
Link-Panel, a next-generation user
weekly electricity consumption
interface, makes it possible to use
value than predecessors. At the
extensions, add applications, and
same time, this model can preserve
connect to the cloud. This compact
resources and productivity by
model delivers up to 60 mono-
recovering from sleep mode in just
chrome or color pages per minute.
5.9 seconds.
Laser Printers
IPSiO SP C731
This compact, desktop printer can
color touch panel enhances
crisply output up to 32 color or
usability. This model economically
monochrome pages per minute. It
prints a wide range of documents,
performs comfortably for work-
including spreadsheets and other
groups needing to quickly print
oversized business applications.
long documents. A new 4.3-inch
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Corporate Profile
Interactive Whiteboards
RICOH Interactive Whiteboard D5500
This 55-inch whiteboard enables
business meeting participants to
interact by writing on shared
images. It can share content from
Software
Windows and Macintosh PCs,
tablets, smartphones, and other
devices. Users can save screen
RICOH Smart Presenter
content to USB memory or share by
This tablet application for paperless
can handle larger meetings. The
People in different locations around
meetings and presentations extends
application also supports iPhone
the world can exchange and view
its capabilities with RICOH Confer-
and iPod touch devices to enhance
information in real time as if they
ence Center server software so it
the effectiveness of presentations.
were in the same room, greatly
email with the click of a button.
enhancing workflow efficiency.
Production Printing
Projectors
IPSiO PJ WX4130N
This vertical projector incorporates
model is also highly portable,
Ricoh’s proprietary free-form
weighing around 3.0 kilograms,
surface mirror and can deliver
and can be set up in the tightest
48-inch coverage from as near as
locations.
11.7 centimeters to a screen. This
RICOH Pro C5110S
This color digital printer is designed
stocks. This model also draws on
for high-quality, low-cost output in
proprietary oil-free polyester
production environments. New
polymerization toner and Vertical
Ricoh-developed technologies
Cavity Surface Emitting Laser
enable printing on envelopes of
technology to deliver professional
various sizes and on specialty
resolution.
Corporate Profile
9
Industrial Products
Supporting industry progress and innovation
Embedded
Controllers
FB19M
This micro-ATX motherboard offers
products, thereby boosting their
outstanding reliability and helps
competitive edge.
customers maintain stable supplies of
Electronic Devices
Image Processors
We contribute to industrial and
social progress by developing and
marketing image processors, power
management ICs, communications
ICs, and other devices that deliver
advanced features and conserve
power for customer systems.
Rewritable
Hybrid Media
RECO-View RF Tag Series
FA Security
FA Security Cameras and Lenses
Our high-quality factory automation
supply security cameras and lenses
cameras and lenses help customers'
and related products, including
production lines achieve even higher
surveillance cameras.
efficiency and reliability. We also
This series integrates Ricoh’s
proprietary thermal rewritable
technology and radio frequency
identification tags. Our rewritable
hybrid media makes digital
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Corporate Profile
information visible at a glance,
making it ideal for parts management, purchasing logistics, and
numerous other applications.
Other
Revolutionizing photography with outstanding
quality and features
GR
This successor to the outstanding GR
the way to the edges of images. The
DIGITAL IV retains the pocket
new GR LENS offers a fixed focal
compactness and precision of the
length of 28mm. Also new is the GR
renowned GR series. It incorporates
ENGINE V, which ensures high-
an APS-C size CMOS sensor to
performance image processing to
enable routine high-sensitivity
produce natural, sharp images and
shooting at ISO 3200 and is low-pass
suppress saturation for certain colors.
filter-less to ensure clear depiction all
PENTAX K-50
This entry-class digital SLR camera
and an easy operability rivaling
features a compact and light body
many high-end models. The lens
that is weather-resistant and
kits feature simplified weather-
dustproof while offering full-
resistant lenses to greatly enhance
fledged shooting specifications
dependability.
Digital Cameras
PENTAX Q7
This flagship model in the Q series
deliver outstanding image quality
employs the world’s smallest and
and high-sensitivity performance.
lightest interchangeable lens
A family of seven specialty lenses
system*. Fitting comfortably in the
provides an array of effects for
palm of a hand, this camera
effortless and inspired
employs a large image sensor to
photography.
*As of August 1, 2013, based on Ricoh Imaging Company, Ltd., research
PENTAX 645D
This lens-interchangeable digital SLR
superb operability and maneuverability
camera employs a professional back
of this camera make outdoor
with a large image sensor to deliver
shooting effortless and comfortable
around 40 effective megapixels. The
for demanding photographers.
Corporate Profile
11
Technological Innovation
Innovating technologies that support
changing work styles
Since its establishment 77 years ago, Ricoh has expanded its business
domain from cameras and diazo copiers to encompass today’s MFPs,
solutions, and services. We have spawned numerous innovations over
the years in such fields as optics, chemical materials, electrophotography, mechatronics, communication, semiconductors, and inkjets, as well
as in image processing, software, and information technology.
We have combined capabilities in these areas with fundamental technologies relating to the environment, production, quality management,
and simulations to consistently innovate numerous advanced technologies and create new value.
Ricoh has driven technological progress to make information more
accessible and enable people to work anytime, anywhere. Business
today has to be global, flexible, and speedy. We will therefore continue
to innovate products and services that support changing work styles
and collaborative processes, accelerating research and development
through Open Innovation.
44,972
Number of patents issued
worldwide (as of December 31, 2012)
•Unified Communication
System
•Projection systems
Video and audio technologies
Cloud service technologies
•Managed Document
Services
•IT Services
•Production printing
Software and IT technologies
Authentication and security
technologies
Color management technologies
•MFPs
•Printers
•Digital cameras
Image processing technologies
Precision control technologies
Controller and network
technologies
Inkjet technologies
■ Ricoh Visual Search (RVS) technology —
To screen
Projection optical
system using a
unique inflected
optical system
Inflection
mirror
Ricoh Innovations, Inc., in Silicon Valley
developed RVS for easily retrieving
on-line information associated with text
and images. Potential applications include
using a smart phone to capture an image
of an advertising brochure and automatically display related videos, images, text,
or other information.
•Plain-paper copiers
•Facsimile machines
Electrophotographic technologies
Mechatronics technologies
Communication technologies
Semiconductor technologies
Lenses
Free-form
mirror
Display panel
(original image)
■ Freeform mirror — The freeform mirror
underpinning our ultra-short-throw PJ
WX4130 projector minimizes distortion
while enlarging images. We folded the
beam path in the optical system to create
a compact and lightweight projector that
delivers outstanding optical performance.
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Corporate Profile
•Diazo copiers
•Analog cameras
•Sensitized paper
Optical technologies
Chemical materials technologies
Precision processing technologies
■ Ricoh’s major products and technologies
Anytime, anywhere, and with anyone.
RICOH Unified Communication System P3000
■ The P3000 videoconferencing system is as
compact and portable as a notebook PC and
is easy to use over the Internet. Ricoh built a
new Machine-to-Machine platform that
employs communication control and cloud
technologies. This makes it possible to
manage all equipment statuses on the cloud
to enable communication anywhere and anytime. Ricoh eliminated the problem of video
and audio cutoffs in videoconferences with
its Machine-to-Machine platform and H.264
SVC, a new video codec that controls video
quality according to network bandwidth and
data congestion, thereby ensuring troublefree communication. The P3000 thus fulfills
customer needs by enabling communication
anywhere, anytime, and with anyone.
Visit the following site for details:
http://www.ricoh.com/about/company/
technology/
Corporate Profile
13
Corporate Social Responsibility
Fulfilling our commitment to contributing
to a sustainable future for business,
society, and the Earth
141
One of the World’s Most Ethical
Companies for five straight years
In March 2013, the Ethisphere Institute, a
leading international think tank, named
As globalization progresses, our society faces an increasing number of
Ricoh as one of the 141 world’s most ethical
challenges on a global scale that are diverse in nature, traverse various
companies for the fifth straight year.
aspects of society, the economy and the global environment. These issues
are too intricately intertwined by multiple factors to be addressed by the
public sector alone, including national governments, inter-national
organizations and the social sector. Against this background, expectations
are rising for private companies that possess a wide range of global
resources to contribute to solving these complicated social concerns.
As such a corporate entity, the Ricoh Group works to meet these social
challenges, clarifying its stance under two principles: “contribution to
resolution of social issues through business activities” and “commitment
to and responsibility for social contribution.”
Sustainable society and business growth
Voluntary responsibilities to society
Contribution to resolution
of social issues through
business activities
Commitment to and
responsibility for social
contribution
Fundamental responsibilities to society
■ CSR disclosure
Areas of CSR Initiatives
■ Value-Creating CSR
Resolution of social issues
● Community involvement and
development (Social/Economic
Infrastructure Development, Respect
for People, Living Standard
Improvement, etc.)
● Sound youth development
● Ensuring environmental sustainability
● Support for tackling environmental
and social problems
Business growth
● New market/new customer
development
● Marketing methods
● Innovations
● Human resource development
● Improvement of employee loyalty to
the company
● Improvement of brand value
■ Primary activities for stakeholders
Customers
Shareholders
and investors
Business
partners
Society
Employees
Global
environment
14
• Increase customer value by offering products and services that embody
the RICOH Brand Benefits
• Offer safe and reliable products and services
• Increase corporate value by achieving sustained growth
• Timely and appropriate information disclosure and communication
• Build partnerships based on mutual trust and fair trade
• Promote socially responsible activities across the value chain
• Contribute to solving social issues through social contributions and
business activities
• Respect the culture and customs of the countries and regions in which
we operate and contribute to their development
• Promote workplace health and safety and develop human resources
• Promote respect for employee diversity and work-life balance
• Conduct business activities in an environmentally friendly manner and
contribute to the reduction of environmental impact
• Contribute to the maintenance and restoration of the Earth’s
self-recovery capabilities
Corporate Profile
http://www.ricoh.com/csr/
Main activities
Ricoh Science Caravan
http://www.ricoh.com/about/sustainability/topics/
social/05_01.html
Ichimura Nature School in the Kanto Region
http://www.ricoh.com/about/sustainability/topics/
social/02_01.html
Social Contribution Club "FreeWill"
http://www.ricoh.com/about/sustainability/topics/
social/04_01.html
Education Support Program in India
http://www.ricoh.com/csr/india_edu/
Great East Japan Earthquake support activities
http://www.ricoh.com/about/sustainability/topics/
social/03_01.html
Ricoh staffers evaluating local entrepreneurs for BOP project
Training prospective print shop entrepreneurs
Entrepreneur of first women's shop under BOP project
Value-creating CSR initiatives: Base of the Pyramid Project
Aiming to develop new businesses that lead to community
development in rural villages in India
Despite rapid economic growth, many people in emerging and
2011, the project has implemented a range of initiatives to cultivate
developing countries remain at the Base of the Pyramid (BOP) in that
entrepreneurship and assist start-ups, focusing on business creation and
they still suffer from severe poverty. Ricoh responded by launching the
female empowerment. Ricoh intends to develop its own business by
BOP project under its value-creating CSR concept, the initial step being
offering new products and services to local entrepreneurs so that they
at a rural village in Bihar, India, in 2010. Ricoh sent employees to stay in
can expand their operations.
local communities to understand their culture and customs and
build
trust. The staff then conducted field research, based on which Ricoh is
discussing sustainable business project plans with local parties. Since
Visit the following site for details:
www.ricoh.com/csr/activity/soc_harmony/bop.html
Corporate Profile
15
Environmental Management
Simultaneously achieving environmental
conservation and profits
87.5
%
Our mid- and long-term environmental
impact reduction goals
All Ricoh Group employees engage in environmental protection activities. We consider
it vital for such efforts to deliver lasting results
and focus on the long term. We therefore
formulated environmental impact reduction goals for 2020 and 2050. We employ
back-scanning for those years in establishing
targets in three-yearly environmental action
plans.
Environmental crises are forcing companies to lead social transformations. The Ricoh Group aims to remain a valued and respected
member of society by conserving the environment while generating
profits through its businesses. We are developing cross-sectional
environmental technologies that contribute to conserving biodiversity to help the earth to regenerate.
• Energy conservation and
prevention of global warming
Reduce total lifecycle carbon dioxide emissions by the Ricoh Group (including emissions of the “five gasses” converted into
CO2) from the fiscal 2000 level by:
• 30% by 2020
• 87.5% by 2050
Contributing to social sustainability based on the Comet Circle
concept
Both Ricoh and society must change to materialize social sustainability.
We therefore established the Comet Circle in 1994 as the basis for
fostering such a transformation. The Comet Circle presents our stance
on reducing environmental impact, reflecting our scope as a manufacturer and seller and the entire lifecycles of our products, including
upstream and downstream activities.
• Resource conservation and recycling
(1)Reduce the new input of resources
from the fiscal 2007 level by:
• 25% by 2020
• 87.5% by 2050
(2)Reduce the use of or prepare alternative materials for the major materials
of products that are at high risk of
depletion (e.g., crude oil, copper and
chromium) by 2050.
We factor the Comet Circle into all aspects of our business in recognition so that we can make the greatest contributions to reducing
environmental impact because of our involvement in early phases of
product lifecycles.
■ Comet CircleTM—Our social sustainability concept
1 Identifying and reducing the total environmental impact at all stages of the lifecycle
2 Putting priority on inner loop recycling and promoting a multitiered recycling system
2-1More economically rational recycling
2-2Reducing the needs of new resources with greater use of recovered resources
3 Establishing a partnership at every stage
Materials
manufacturer
Parts
manufacturer
Product
manufacturer
Fossil and mineral resources etc.
Long use
Product
recovery
center
Maintenance
company
Collection
center
Parts
recovery
center
Materials
recovery
company
Open loop
materials
recycling
Generation of raw materials
• Chemical recycling
Oil recovery • Metals recycling
company,
smelting
company Metals
Disassembly
oil
Shredder
company
Crushing of products
Corporate Profile
Closed loop
materials
recycling
Sorting and
disassembly
Recycling
center
16
Materials
supplier
User of
recycling
materials
Reuse of products
©1994 RICOH
* Revised in March 2012
Reuse of parts
Sales
company
User
• Pollution prevention
Minimize risks of chemical substances
throughout the product lifecycle by 2020
in compliance with the Strategic Approach to International Chemicals Management (SAICM)
Thermal
energy
collection
company
Energy recovery
(Energy, CO2)
Final
disposal
company
Shredder dust
Landfill
New York
Sydney
London
Our eco-billboards underscore our commitment
to environmental management
■ Ricoh was the first to install a completely
solar-powered billboard in New York’s famed
Times Square. Solar power charges storage
batteries that illuminate LED floodlights. Daily
power generation is around 16 kilowatthours, preventing annual carbon dioxide
emissions of about two metric tons. When
we decided to install the billboard, we were
prepared to accept that the sign might go
dark if unable to secure sufficient power
because of the weather, as such situations
would actually underscore our corporate
commitment to natural energy. In 2011, we
installed an eco-billboard in London that
employs both solar and wind power and set
up another eco-billboard in Sydney.
Visit the following site for more details or
read the Ricoh Group Sustainability Report:
http://www.ricoh.com/environment/
Corporate Profile
17
Global Reach
Delivering outstanding products and services worldwide
The Ricoh Group has sales and support, production, and research and development operations in around 200
countries under regional headquarters in Japan, the Americas, Europe, and the Asia-Pacific & China.
Approx.
10 0
200
countries and
regions worldwide
1,924.4
Marketing areas
billion yen
FY 2013
One of the Global
100 Most Sustainable
Corporations in the World
Consolidated net sales
■ Sales and support
Our four regional headquarters focus on sales and support that balance local reach and our global strategies.
■ Production
Ricoh bases its global manufacturing and supply system on two key concepts. One is to site plants where the overriding considerations are efficiency and quality. The other is to manufacture where the prime requirement is to accommodate the demands of
local customers more swiftly.
■ Research and development
We built a global research and development structure that harnesses outstanding talent and technical assets to innovate leading-edge technologies for a worldwide market. We draw on local capabilities in R&D collaboration and swiftly reflect customer
requirements in our products and services.
■ Sales by Geographic Area
■ Sales by Category
Other
Industrial Products
¥135.7 billion
7.1%
Europe, Middle
East, and Africa
¥421.7 billion
21.9%
¥146.0 billion
7.7%
¥93.0 billion
4.8%
Other
Imaging & Solutions
FY
2013
The Americas
¥496.6 billion
25.8%
Japan
¥870.3 billion
45.2%
Network System
Solutions
¥208.7 billion
10.8%
¥1,685.3 billion
87.5%
FY
2013
Office Imaging
¥1,329.6 billion
69.1%
Production Printing
¥147.0 billion
7.6%
■ Net Sales
A
A
B
(Billions
of yen)
Japan B Overseas
2,091.6
2009
2,015.8
2010
1,941.3
2011
1,903.4
2012
A
2013 ●
（FY）0
Visit the following site for more details or read
the Ricoh Group Sustainability Report: http://
www.ricoh.com/IR/
18
Corporate Profile
870.3
500
1,924.4
1,054.0
B
●
1,000
1,500
2,000
2,500
Sponsoring Excellence
Commitment to teamwork as a global and trusted player
We sponsor sports events and stadiums and help foster youth as part of an array of diverse initiatives to
contribute broadly to social progress.
▲ LPGA
Tour Championship Ricoh Cup, Japan
▲ Ricoh
Women’s British Open, United Kingdom
▲
ATP tournaments (Europe and Asia-Pacific)
▲ Official
▲ Ricoh
Coliseum, Canada
©Makoto Hirata
▲ A.C.
▲ Ricoh
Arena, United Kingdom
partner of Museum of Emerging Science and Innovation, Japan
Milan, Italy
Corporate Profile
19
77
A Solid Record of Innovating Value
Years
We will continue to revolutionize image processing
Ricoh started out by marketing sensitized paper and cameras. We have since innovated numerous image processing technologies to offer revolutionary products and services that help improve productivity and create knowledge
Early Years
OA Pioneers
Ricoh’s origins date to a decision of the Institute of Physical and
In 1974, Ricoh launched the Rifax 600S, the world’s first high-speed
Chemical Research to commercialize the fruits of its R&D by setting up
office facsimile. In 1977, we coined the acronym OA for “office
Rikagaku Kogyo Co., Ltd. In 1936, that company established Riken
automation.” During the 1980s, we extended our office productivity
Kankoshi Co., Ltd. (renamed Riken Optical Co., Ltd., in 1938, and
support by rolling out a lineup that included computers and word
Ricoh Company, Ltd., in 1963), to manufacture and sell sensitized
processors, optical filing systems, and laser printers.
paper. The Company started its camera business in 1937. In 1950, it
created Japan’s first mass production structure for cameras, driving
1970
Ricoh Pavilion at Japan Expo ’70
their popularity among consumers. The Company entered the business
highlights the theme of a “Better
machine field in 1955 by launching the Ricopy 101.
Vision for Humanity.”
1971
1936
established to make and
1972
1946
first dry-electrostatic-transfer plain
Kiyoshi Ichimura appointed
paper copier.
1973
high-speed office facsimile,
Ltd. (until 1963).
transmits a document from Tokyo
Kiyoshi Ichimura becomes
to New York via satellite.
1975
a wet process-based plain paper
camera, which spurred the
copier that becomes the world’s
Enters office copier field with
the Ricopy 101, its first diazo
top-selling copier. Becomes the
office automation industry’s first
Ricohflex III
recipient of the Deming Prize.
1976
model.
1957
Wins Ohkochi Memorial
adopted for use in the
1977
Coins OA for “office
1981
Starts marketing Ricoh brand
Ricopy 101
automation.”
Ushers in low-cost, highvolume office copying with
1962
Rifax 600S
Montreal Olympic Games.
establishing mass-production
system for cameras.
Establishes the Environmental
Promotion Section. Rifax 600S
Production Prize for
1960
Commercializes the Ricopy DT1200,
Launches the Ricohflex III
popularization of cameras.
1955
The Rifax 600S, the world’s first
Renamed Riken Optical Co.,
president.
1950
Launches the Ricoh PPC 900, its
market sensitized paper, with
executive managing director.
1938
Introduces the Ricom 8 as its first
office computer.
Riken Kankoshi Co., Ltd.
the new Ricoh offset
dry process plain paper copiers
duplicator.
in Europe and North America.
Launches the Ricoh Auto Half, a half-framed model that proves a
1982
Renamed Ricoh Company, Ltd.
1965
Introduces the Ricopy BS-1 as its first electrostatic copier.
1968
Kiyoshi Ichimura passes away.
Introduces the Ricopy FT4060, the first dry-toner plain paper
copier.
massive hit.
1963
Ricopy DT1200
1984
The Rifax 1300HS receives a Nikkei Product Excellence Prize.
The Digital Revolution
In 1987, we pioneered MFPs with the IMAGIO 320. In 1996, we helped
popularize digital models by launching the imagio MF200, a compact
and highly affordable MFP. We thereafter released networkable and
color offerings.
20
Corporate Profile
1985
1986
1987
Receives the Ohkochi Memorial Production Prize for developing
recognition and optical character recognition technology.
Joins the United Nations Global Compact.
Adopts a new corporate logo to mark its 50th anniversary.
2003
2004
Signs a Worldwide Sponsorship contract in the facsimile machine
2005
(also in 2006). Given the world’s highest ranking for corporate
social responsibility by oekom Research AG (also in 2006).
Industry (Shenzhen) Ltd., a manufacturing subsidiary in China.
2006
Ricoh UK Products Ltd. is the first recipient of the Queen’s Award
2007
Ricoh UK Products Ltd. receives a Highly Recommended prize
from the European Better Environment Awards for Industry for
operations.
2008
IKON Office Solutions, Inc.
Launches its first digital camera,
2009
DC-1. Acquires Gestetner
1996
DC-1
2010
STAR awards from the
Agency of the U.S.
1999
Produces the world’s first biomass toner, used in the MP 6001GP
MFP. Establishes Ricoh Manufacturing (Thailand), Ltd.
first of five straight ENERGY
1998
C2500RC series in Japan.
Ricoh Corporation receives the
Environmental Protection
Releases its first reconditioned
color MFP MP C3500RC/
Corporation (U.K.) and Savin
Corporation (U.S.).
Introduces the Ricoh Pro C900
color production printer. Acquires
its chlorofluorocarbon-free recycling system.
1995
InfoPrint Solutions Company, a
Ricoh-IBM joint venture, starts
for Environmental Achievement.
1994
Lights up a major billboard atop the San-Ai Dream Center in
Ginza, Tokyo.
spell out the Group’s conservation stance.
1993
Given highest AAA evaluation in the environmental ranking
organized by Tohmatsu Evaluation and Certification Organization
The Ricoh California Research Center develops the world's fastest
Implements the Ricoh General Principles on the Environment to
Acquires Hitachi Printing Solutions, Ltd., which is renamed Ricoh
Printing Systems, Ltd.
color imaging compression algorithm. Establishes Ricoh Asia
1992
The Ricoh Group receives a Gold Medal from the World
Environment Center.
The OHP313R overhead projector wins the Good Design Grand
category for the 1992 Barcelona Olympic Games.
1991
Given the world’s highest ranking for corporate social
responsibility by oekom Research AG (also in 2005 and 2006).
Award.
1989
2002
a multi-product production system for MFPs. Develops speech
Sets up a 100% eco-powered billboard in New York’s Times
Square. Launches the Projection System business.
Energy Star logo
2011
Launches the Unified Communication System business to
efficiently integrate video, voice and other information data.
The Rifax BL110 Shataro2 facsimile machine receives the Japan
Machinery Federation President’s Award at the 18th Energy
Saving Excellent Awards.
Establishes PENTAX Ricoh Imaging Company, Ltd. Receives the
Award of Director-General of the Industrial Science And
Technology Policy and Environment Bureau, Ministry of Economy,
Receives the the Japan Quality Award.
Trade and Industry for its dry washing technology that removes
residue without solvents or water.
Going Global
2012
digital high-speed monochrome MFPs that feature a number of
Ricoh’s overseas expansion began in the 1970s, when the Company
steel parts made from steel scrap. Ricopy 101, the diazo copier
began selling on an original equipment manufacturer basis. U.K.-based
launched in 1955, is included in the list of Japan’s Mechanical
Engineering Heritage.
Gestetner became part of the Group in the late 1990s as part of efforts
to build a global sales support structure. We have expanded our
operational scope, entering the production printing market and
reinforcing our solutions business while deploying network appliances
linked to cloud services.
2000
Obtains the Eco Mark certification for copiers, marking a first for
the industry.
2001
Releases MP 9002/7502/6002/6002GP series, the industry’s first
2013
Listed in the “Global 100 Most Sustainable Corporations in the
World” by Corporate Knights, Inc. of Canada for the ninth year
in a row. Selected for inclusion in the FTSE4Good Global Index,
a leading stock index for sustainability investment for 10 years in
a row.
Visit the following site for details:
http://www.ricoh.com/about/company/history/
Receives the Minister of Economy, Trade and Industry Award for
the advanced nvironmental features of the imagio Neo 350
series. Acquires Lanier Worldwide, Inc.
Corporate Profile
21
Ricoh Company, Ltd.
Ricoh Building, 8-13-1 Ginza, Chuo-ku, Tokyo 104-8222 Japan
Phone: +81-3-6278-2111
http://www.ricoh.com/
Ricoh Americas Corporation
70 Valley Stream Parkway Malvern, Pennsylvania 19355, U.S.A.
Phone: +1-610-296-8000
http://www.ricoh-usa.com/
Ricoh Europe PLC
20 Triton Street, London. NW1 3BF, United Kingdom
Phone: +44-20-7465-1000
http://www.ricoh-europe.com/
Ricoh Asia Pacific Pte Ltd.
103 Penang Road #08-01/07, VISIONCREST Commercial, Singapore, 238467
Phone: +65-6830-5888
http://www.ricoh-ap.com/