ICT Infrastructure & Application Operations.
Mobile Enterprise Services.
Ensuring that employees can work efficiently while on the move is
This offering as part of the portfolio cluster.
vital for business success. But unless staff can access company
resources anytime, and from any place, mobility won’t enhance
Mobile
Enterprise
Services
productivity. The integration of mobile solutions is no easy task:
which devices, operating systems and releases are suitable?
How can mobile applications be implemented, operated and
administered simply and reliably? As part of Mobile Enterprise
Services (MES), T-Systems provides managed services, connectivity for mobile devices – both smartphones and tablets – and
mobile applications (apps). Customers access standardized
services from T-Systems via the cloud. And you have the choice of
administrating the solution yourself via T-Systems’ SaaS model,
or having T-Systems do it in its highly-secure private cloud.
Applications such as SAP CRM are mobilized for iPhones, iPads
and Blackberries, and connected to backend systems. This means
that MES enables you to seamlessly integrate new mobile business
processes – while protecting sensitive company data.
Working securely and productively while on the move – thanks to centrallymanaged mobility solutions.
Each of the four offering elements addresses specific customer requirements.
Mobile Device Management (MoDM) is an Internet-based standardized solution that provides support to customers wishing to manage their mobile
device fleets in-house. There is a choice of three packages of varying scope.
Mobile Workplace Services (MoWS) comprise solutions fully managed by
T-Systems and tailored to customers’ specific needs. If managing mobile
devices in-house becomes too complex, or you require additional functionality
to support your business processes, you can migrate from Mobile Device
Management to Mobile Workplace Services.
Mobile Applications (MoApps) comprises the development and mobilization
of SAP and non-SAP enterprise applications. The offering is completed by
scalable security solutions, with SiMKo addressing the highest security
requirements.
Whatever your requirements, you benefit from T-Systems’ extensive expertise
in developing, implementing and operating solutions of this sort. And you can
choose any modular component or the fully managed service – end to end.
Operating model.
‚‚
MoDM is offered on a software as a service (SaaS) basis
‚‚
Change management and administration of mobile devices remain inhouse
Savings and pricing models.
The monthly charge for in-house management (“self-service”) of existing
mobile devices is based on the number of devices and the MoDM package.
There are no licensing costs, and you do not need to invest in the necessary
hardware.
Added value for your organization.
‚‚
Professional management of mobile devices via a turnkey, scalable
platform
‚‚
Greater visibility and easier administration
‚‚
Standardization of software and releases
‚‚
Switching packages and increasing or decreasing the number of
administrated mobile devices is quick and easy
‚‚
Upgrading to the functionality-rich Mobile Workplace Services managed
service with customer-specific features is possible
2. Mobile Workplace Services (MoWS).
Mobile Workplace Services are T-Systems’ solutions for managing mobile
device fleets and the apps that run on them. The solutions are centrally managed via networks. In contrast to the standard solutions (with self-service)
offered as part of Mobile Device Management, Mobile Workplace Services
are customized to the needs of your organization. The solutions support the
following devices and operating systems: Windows Mobile, BlackBerry,
Apple iPhone/iPad, Android, and Symbian.
Operating model.
This is a managed service, and T-Systems manages the mobile devices
and the platform from our site. We implement the services in accordance
with the customer’s unique requirements.
Mobile Enterprise Services – elements of the offering.
1. Mobile Device Management
(MoDM).
Companies have a choice of three packages of varying scope:
Package
Description of service
Mobile Device Management is based on a highly standardized platform
accessible via a Web portal. This provides a convenient way to administrate
your mobile device fleet yourself (“self-service”). You can install software,
change password settings, and manage the inventory on hardware and
software, as long as these features are supported by your mobile device
software. The solution packages are device, vendor, and network operator
independent. Support is provided for the following operating systems:
Windows Mobile, Symbian, Apple iPhone and iPad, and Android. MoDM’s
user interface is available in German and English. Please note that the availability of certain device management features depends on the end device
and mobile operating system.
MoDM client featuring over-the-air
installation
Enhanced MoDM data transfer
Basic security
Password settings
Challenge response
Data storage encryption
Remote wipe by administrator
Hardware and software inventory
management
Software distribution
Document updates
Functionality for disabling applications
Anti-virus
Port control
Basic
Basic
Security
plus
plus
Services.
‚‚
Mobile Device Management: In addition to the predefined packages
described under MoDM, a wide range of other options are available,
allowing you to create a custom solution, e.g. profile management with
user-specific profiles.
‚‚
Mobile Email: Standard scope: either using the email client of the
device’s operating system, or installation and configuration of a customerspecific email client, or using an existing client licensed by the customer.
‚‚
Extensions: Mobile Certification Service (certification of apps and mobile
devices for inclusion in the managed service), integration with Microsoft
SharePoint and Office Communications Server, additional security through
Mobile VPN solutions.
Savings.
In light of the huge and growing variety of mobile devices, operating systems
and applications, substantial effort and specialist knowledge are required to
provide all related services, from roll-outs to ongoing operations management.
Doing all this in-house would entail high levels of investment and risk. But you
can eliminate both by choosing T-Systems’ comprehensive MoWS service.
This offering comes with transparent, predictable monthly pricing and is based
on our broad skill set and professional tools.
Added value for your organization.
‚‚
Device management is tailored to your specific needs
‚‚
A company-specific app store (vetted apps) ensures that the iPhone/iPad
apps you wish to employ are fully functional and communicate with all
mobile devices
‚‚
Security settings are mapped to your real-world requirements and policies
‚‚
Automation and outsourcing maximize your savings potential
‚‚
Outsourcing these services also minimizes your risks
3. Mobile Applications (MoApps).
Mobile applications form the basis for introducing new mobile-enabled
business processes. T-Systems employs a mobile middleware platform that
enables it to offer the widest possible choice of mobile devices and integrated
applications. T-Systems operates the platform from a central point, and
enables both SAP and non-SAP applications to be integrated. The solutions
support the following devices and operating systems: Windows Mobile,
BlackBerry, Apple iPhone/iPad, Android and Symbian.
Our offering.
‚‚
Mobile SAP CRM Sales for: iPhone, Windows Mobile, BlackBerry and iPad
‚‚
SAP workflow applications for the following mobile devices: iPhone,
Windows Mobile, BlackBerry and iPad
‚‚
Non-SAP apps: e.g. sales force management
‚‚
Custom B2B or B2B2C applications
Savings.
‚‚
Your IT department does not have to provide app-development skills
‚‚
You do not require any knowledge of the operating systems running on
devices from different vendors
‚‚
You can save on investment in software development, maintenance and
updates
‚‚
You leverage the benefits of standardized software development processes
Added value for your organization.
‚‚
By installing MoApps on iPhones, BlackBerries, Windows Mobile Devices,
etc, you can completely mobilize your ERP and other systems
‚‚
Your staff can seamlessly access information independant of system and
process from any device at any time and from anywhere
‚‚
Your mobile devices are seamlessly integrated with your business applications just like any other IT workplace environment, and can supplement
or even replace traditional PCs
Mobile Enterprise Services from T-Systems.
T-Systems is a leading provider of security solutions for mobile communications. Our high-end solution, SimKo is an out of the box concept integrating
devices and security infrastructure for a closed user group to meet the
highest security requirements. SiMKo can be employed by the public sector
and in any other industry where protecting sensitive information is a must.
SiMKo is currently the only solution to offer mobile groupware access and
data synchronization in accordance with Germany’s recognized security
standard for classified information. The German Federal Office for Information
Security (BSI) has recommended employing this technology from T-Systems.
But SiMKo is not intended just for politicians and civil servants: many industries have similarly high demands when it comes to protecting mobile communications, e.g. to prevent industrial espionage and terrorism.
The solution’s most important features are: secure (push) synchronization
of the groupware environment; full encryption of all data and substantial
parts of the device’s operating system and apps; and highly secure data
transmission via mobile networks and the Internet using a permanent VPN
tunnel.
SiMKo comprises a variety of modules. System components not described
here are not covered by the BSI’s recommendation and cannot be employed
for classified information.
Components:
‚‚
SiMKo device (a smartphone equipped with specialized security technology)
‚‚
Cryptocard (a smart microSD card instead of a memory card)
‚‚
SIM card with a service package for voice and data
‚‚
Digital identity of SiMKo users via user certificates
Added value for your organization.
‚‚
You employ a highly secure, BSI-recommended solution comprising
a smartphone and an end-to-end security environment for mobile data
exchange (PIM/groupware)
‚‚
Data never leaves your own infrastructure
‚‚
SiMKo can be rolled out very quickly at low cost
‚‚
SiMKo is an extremely robust and user-friendly solution
‚‚
SiMKo is always up to date, because T-Systems regularly evaluates and
enhances the security of the devices, operating systems and all other
solution components
‚‚
All your data communication, including email, is encrpyted
‚‚
Protection of confidential company data
‚‚
Protection of data through remote wipe for lost and stolen devices
Mobile Enterprise Services.
The key advantages for your business:
‚‚
Fully managed, one-stop services that meet the highest standards
of quality
‚‚
Vendor-independent administration of all leading operating systems
for mobile devices
‚‚
Solutions for secure mobile communications
‚‚
Reliable integration of privately used devices such as iPhone
‚‚
Software as a service (SaaS) models eliminate the need for
investment
‚‚
Per-port pricing
‚‚
Enforcement of all your company’s security policies
Optional:
Back-office connector for integration with existing IT infrastructures.
Published by.
Contact.
T-Systems International GmbH
Hahnstrasse 43d
60528 Frankfurt am Main, Germany
T-Systems International GmbH
TC / ICT Solution Marketing
Hohe Strasse 80
44139 Dortmund, Germany
mobile-enterprise@t-systems.com
K.-Nr. 641 261 915 | Status 02/2011 | Errors and omissions excepted; subject to change without notice | Printed on chlorine-free paper | typix
SiMKo: an end-to-end solution for
secure mobile communications.