Q3 2012
Interim Management Statement
BASIS OF PRESENTATION
This report covers the results of Lloyds Banking Group plc (the Company) together with its subsidiaries (the Group) for the nine
months ended 30 September 2012.
Statutory basis
Unaudited statutory results are set out on pages 16 and 17. However, a number of factors have had a significant effect on the
comparability of the Group’s financial position and results. As a result, comparison of the 2012 results on a statutory basis with 2011
is of limited benefit.
Management basis
In order to present a more meaningful view of underlying business performance, the results are presented on a management basis.
The key principles adopted in the preparation of the management basis of reporting are described below.
 In order to reflect the impact of the acquisition of HBOS, the following adjustments have been made:


–
the amortisation of purchased intangible assets has been excluded; and
–
the unwind of acquisition-related fair value adjustments is shown on one line in the management basis income statement,
other than unwind related to asset sales which is included within the effects of asset sales, volatile items and liability
management.
In order to better present the business performance the effects of asset sales, volatile items and liability management are shown
on separate lines in the management basis consolidated income statement and ‘underlying profit’ is profit before taking into
account these items and fair value unwind; underlying income is net of insurance claims. Comparatives have been restated
accordingly.
The following items, not related to acquisition accounting, have also been excluded from management profit:
–
volatility arising in insurance businesses;
–
insurance gross up;
–
integration and Simplification costs;
–
–
EC mandated retail business disposal costs;
certain past service pensions credits in respect of the Group’s
defined benefit pension schemes; and
–
payment protection insurance;
–
provision in relation to German insurance business litigation.
To enable a better understanding of the Group’s core business trends and outlook, certain income statement, balance sheet and
regulatory capital information is analysed between core and non-core portfolios. The non-core portfolios consist of businesses which
deliver below-hurdle returns, which are outside the Group’s risk appetite or may be distressed, are subscale or have an unclear
value proposition, or have a poor fit with the Group’s customer strategy. The EC mandated retail business disposal (Project Verde)
is included in core portfolios.
The Group’s core and non-core activities are not managed separately and the preparation of this information requires management
to make estimates and assumptions that impact the reported income statements, balance sheet, regulatory capital related and risk
amounts analysed as core and as non-core.
The Group uses a methodology that categorises income and expenses as non-core only where management expect that the income
or expense will cease to be earned or incurred when the associated asset or liability is divested or run-off, and allocates operational
costs to the core portfolio unless they are directly related to non-core activities. This results in the reported operating costs for the
non-core portfolios being less than would be required to manage these portfolios on a stand-alone basis. Due to the inherent
uncertainty in making estimates, a different methodology or a different estimate of the allocation might result in a different proportion
of the Group’s income or expenses being allocated to the core and non-core portfolios, different assets and liabilities being deemed
core or non-core and accordingly a different allocation of the regulatory effects.
Unless otherwise stated income statement commentaries throughout this document compare the nine months to 30 September 2012
to the nine months to 30 September 2011, and the balance sheet analysis compares the Group balance sheet as at 30 September
2012 to the Group balance sheet as at 31 December 2011.
FORWARD LOOKING STATEMENTS
This announcement contains forward looking statements with respect to the business, strategy and plans of the Lloyds Banking Group,
its current goals and expectations relating to its future financial condition and performance. Statements that are not historical facts,
including statements about the Group or the Group’s management’s beliefs and expectations, are forward looking statements. By their
nature, forward looking statements involve risk and uncertainty because they relate to events and depend on circumstances that will or
may occur in the future. The Group’s actual future business, strategy, plans and/or results may differ materially from those expressed or
implied in these forward looking statements as a result of a variety of risks, uncertainties and other factors, including UK domestic and
global economic and business conditions; the ability to derive cost savings and other benefits, including as a result of the Group’s
Simplification programme; the ability to access sufficient funding to meet the Group’s liquidity needs; changes to the Group’s credit
ratings; risks concerning borrower or counterparty credit quality; instability in the global financial markets, including Eurozone instability;
changing demographic and market related trends; changes in customer preferences; changes to laws, regulation, accounting standards
or taxation, including changes to regulatory capital or liquidity requirements; the policies and actions of governmental or regulatory
authorities in the UK, the European Union, or jurisdictions outside the UK, including other European countries and the US; the
implementation of the draft EU crisis management framework directive and banking reform following the recommendations made by the
Independent Commission on Banking; the ability to attract and retain senior management and other employees; requirements or
limitations imposed on the Group as a result of HM Treasury’s investment in the Group; the ability to complete satisfactorily the disposal
of certain assets as part of the Group’s EC state aid obligations; the extent of any future impairment charges or write-downs caused by
depressed asset valuations, market disruptions and illiquid markets; the effects of competition and the actions of competitors, including
non-bank financial services and lending companies; exposure to regulatory scrutiny, legal proceedings, regulatory investigations or
complaints, and other factors. Please refer to the latest Annual Report on Form 20-F filed with the US Securities and Exchange
Commission for a discussion of certain factors together with examples of forward looking statements. The forward looking statements
contained in this announcement are made as at the date of this announcement, and the Group undertakes no obligation to update any
of its forward looking statements.
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
KEY HIGHLIGHTS FOR THE NINE MONTHS ENDED 30 SEPTEMBER 2012
‘We have made further significant progress this quarter, improving underlying performance in a challenging environment,
while continuing to deliver returns above the cost of equity in the core business and strengthen our already robust
balance sheet. We have a strong commitment to helping Britain prosper, and our early participation in the Funding for
Lending scheme is enabling us to extend further financing to businesses and customers in the UK. As part of this focus
on supporting sustainable economic growth, we are continuing to increase SME lending on a net basis in a contracting
market and provide mortgages to one in four first-time home buyers. We remain confident that, by delivering our strategy
to be a simple, customer-focused UK retail and commercial bank, we can rebuild the trust of our customers and other
stakeholders and can deliver sustainable returns for our shareholders over time.’
António Horta-Osório
Group Chief Executive
Improved underlying Group performance in a challenging environment

Underlying profit increased by 148 per cent to £1,904 million

Net interest margin in line with plan at 1.93 per cent (first nine months of 2011: 2.10 per cent)

Further reductions in costs (down 5 per cent) and impairment (down 40 per cent)

Statutory loss before tax of £583 million, including a further PPI provision of £1 billion in the third quarter
Core business continuing to deliver returns above the cost of equity

Return on risk-weighted assets of 2.61 per cent (first nine months of 2011: 2.48 per cent)

Loans and advances to customers marginally down in third quarter at £426.0 billion (30 June 2012: £428.5 billion)

Net interest margin of 2.32 per cent; stable in third quarter

Credit quality remains strong: impairment reduced 40 per cent to £1,351 million; impairment charge as a percentage
of average advances improved to 0.41 per cent (first nine months of 2011: 0.66 per cent)
Investing in our core business to improve service, and support our customers and the UK economy

Lowest FSA reportable banking complaints (excl. PPI) of major UK banks at 1.4 per 1,000 accounts

Net Promoter Scores up in all the three main retail brands

SME net lending growth of 4 per cent in the last 12 months against market down 4 per cent

UK’s largest lender to first-time buyers, helping around 40,000 customers buy their first home so far in 2012

First bank to access Funding for Lending scheme: £1 billion drawn in September; lending commitments to SMEs
increased by £1 billion to £13 billion; £500 million commitment made to first-time buyer market
Further good progress on initiatives to simplify and reshape the business

Simplification run-rate cost savings increased by £418 million in the nine months to end September to £660 million

Non-core assets reduced by £31 billion to £110 billion, ahead of 2012 full year guidance

12 countries or overseas branches now exited, or exit announced, out of target of 15 by the end of 2014
Strong balance sheet: improved capital ratios, continued above-market deposit growth and strong liquidity

Strong capital position: core tier 1 ratio continues to improve and is now 11.5 per cent; total capital ratio increased to
16.6 per cent, confident we will meet future regulatory capital requirements

Continued above-market deposit growth of 6 per cent year-on-year

Group loan to deposit ratio further improved to 124 per cent (core: 102 per cent)

Greater balance sheet flexibility, with surplus liquidity deployed in repurchase of over £10 billion of term funding in Q3
Guidance reaffirmed or improved

Full year 2012 Group net interest margin expected to be around 1.93 per cent, in line with previous guidance

Cost base of close to £10 billion in full year 2012, two years ahead of original plan; reduction of around £1 billion since 2010

2012 impairment charge guidance further lowered to approximately £6 billion

Full year 2012 non-core asset reduction target further increased to around £38 billion, £13 billion more than original
target; continue to expect non-core asset reduction to be capital generative

Expect to reach our long-term loan to deposit ratio target of 100 per cent for the core business in the first quarter of
2013, at the same time as reaching a 120 per cent loan to deposit ratio for the Group
Page 1 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
MANAGEMENT BASIS CONSOLIDATED INCOME STATEMENT
Change
%
Three
months
ended
30 Sept
2012
£ million
Three
months
ended
30 Sept
2011
£ million
Change
%
9,407
6,933
(285)
(17)
(8)
(18)
2,575
2,112
(102)
3,052
1,987
(87)
(16)
6
(17)
13,831
(7,508)
(4,419)
16,055
(7,909)
(7,378)
(14)
5
40
4,585
(2,483)
(1,262)
4,952
(2,577)
(1,956)
(7)
4
35
Underlying profit
Effects of asset sales, volatile items
and liability management
Fair value unwind
1,904
768
840
419
133
212
(134)
1,114
189
55
130
95
45
(42)
Management profit
Volatility arising in insurance businesses
Simplification, EC mandated retail business
disposal costs and integration costs
Payment protection insurance provision
Past service pensions credit
Amortisation of purchased intangibles
Provision in relation to German
insurance business litigation
Loss before tax – statutory
Taxation
2,249
236
1,748
(737)
1,084
260
644
(560)
68
(731)
(2,075)
250
(362)
(1,066)
(3,200)
–
(428)
(218)
(1,000)
–
(120)
(377)
–
–
(139)
(150)
(583)
(419)
(175)
(3,858)
1,079
(150)
(144)
(217)
(175)
(607)
106
Loss for the period
(1,002)
(2,779)
(361)
(501)
Loss per share
Banking net interest margin
Impairment as a % of average advances
Return on risk-weighted assets
(1.5)p
1.93%
1.04%
0.75%
(4.1)p
2.10%
1.61%
0.26%
(0.5)p
1.93%
0.93%
1.02%
(0.8)p
2.05%
1.30%
0.44%
38
(12)bp
(37)bp
58bp
As at
30 Sept
2012
As at
31 Dec
2011
Change
%
£520.3bn
£426.0bn
£421.1bn
£418.3bn
124%
£110.0bn
£186.2bn
£61.6bn
£323.5bn
11.5%
16.6%
56.6p
17 times
£548.8bn
£437.0bn
£405.9bn
£401.5bn
135%
£140.7bn
£251.2bn
£113.3bn
£352.3bn
10.8%
15.6%
58.6p
17 times
Net interest income
Other income
Insurance claims
Total underlying income
Total costs
Impairment
Nine
months
ended
30 Sept
2012
£ million
Nine
months
ended
30 Sept
2011
£ million
7,790
6,376
(335)
(81)
29
63
(17)bp
(57)bp
49bp
BALANCE SHEET – KEY RATIOS
Loans and advances to customers excluding reverse repos
Core – loans and advances to customers excluding reverse repos
Customer deposits excluding repos
Core – customer deposits excluding repos
1
Loan to deposit ratio
Non-core assets
Wholesale funding
Short-term wholesale funding
Risk-weighted assets
Core tier 1 capital ratio
Total capital ratio
Net tangible assets per share
Leverage ratio
1
Loans and advances to customers excluding reverse repos divided by customer deposits excluding repos.
Page 2 of 24
(5)
(3)
4
4
(11)pp
(22)
(26)
(46)
(8)
0.7pp
1.0pp
(3)
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
MANAGEMENT BASIS CONSOLIDATED INCOME STATEMENT – CORE AND NON-CORE
Change
%
Three
months
ended
30 Sept
2012
£ million
Three
months
ended
30 Sept
2011
£ million
Change
%
8,297
6,215
(285)
(11)
(6)
(18)
2,474
1,963
(102)
2,761
1,849
(87)
(10)
6
(17)
12,937
(6,884)
(1,351)
14,227
(7,226)
(2,247)
(9)
5
40
4,335
(2,237)
(373)
4,523
(2,366)
(611)
(4)
5
39
Underlying profit
Effects of asset sales, volatile items
and liability management
Fair value unwind
4,702
4,754
(1)
1,725
1,546
12
141
(406)
(97)
(282)
(44)
141
(144)
148
(185)
(5)
22
Management profit
4,437
4,375
1
1,722
1,509
14
2.32%
0.41%
2.61%
2.45%
0.66%
2.48%
(13)bp
(25)bp
13bp
2.32%
0.36%
2.87%
2.47%
0.55%
2.43%
(15)bp
(19)bp
44bp
Nine
months
ended
30 Sept
2012
£ million
Nine
months
ended
30 Sept
2011
£ million
Change
%
Three
months
ended
30 Sept
2012
£ million
Three
months
ended
30 Sept
2011
£ million
Change
%
368
526
–
1,110
718
–
(67)
(27)
101
149
–
291
138
–
(65)
8
Total underlying income
Total costs
Impairment
894
(624)
(3,068)
1,828
(683)
(5,131)
(51)
9
40
250
(246)
(889)
429
(211)
(1,345)
(42)
(17)
34
Underlying loss
Effects of asset sales, volatile items
and liability management
Fair value unwind
(2,798)
(3,986)
30
(885)
(1,127)
21
(8)
618
(37)
1,396
78
(56)
48
199
(18)
280
(29)
Management loss
(2,188)
(2,627)
17
(638)
(865)
26
Banking net interest margin
Impairment as a % of average advances
0.57%
3.25%
1.09%
4.48%
(52)bp
0.49%
3.08%
0.87%
3.64%
(38)bp
(56)bp
Core
Net interest income
Other income
Insurance claims
Total underlying income
Total costs
Impairment
Banking net interest margin
Impairment as a % of average advances
Return on risk-weighted assets
Non-core
Net interest income
Other income
Insurance claims
Nine
months
ended
30 Sept
2012
£ million
Nine
months
ended
30 Sept
2011
£ million
7,422
5,850
(335)
The basis of preparation of the core and non-core income statements is set out on the inside front cover.
Page 3 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
GROUP CHIEF EXECUTIVE’S OVERVIEW
In the first nine months of 2012 the Group delivered an improved underlying performance and core returns above the
cost of equity, in a challenging environment. We continued to further strengthen the balance sheet with higher capital
ratios and an improved loan to deposit ratio, whilst making substantial progress towards our 2014 non-core asset
reduction target. We also continued to make further good progress on strategic initiatives to simplify and reshape the
business, while investing to improve service, and to support our customers and the UK economy.
Improved underlying Group performance and core business delivering returns above the cost of equity
In the nine months to September, underlying profit increased by 148 per cent to £1,904 million, mainly driven by a further
decrease in the impairment charge and a continuing improvement in cost efficiency. This increased profit was achieved
in spite of the fall in income of 14 per cent which mainly reflected a smaller balance sheet as well as a lower net interest
margin of 1.93 per cent. Disappointingly, legacy issues continue to affect our results and a provision of £2,075 million
relating to Payment Protection Insurance (PPI) business, of which £1,000 million was in the third quarter, was the
primary driver behind the statutory loss of £583 million for the first nine months of 2012.
In the core business, we delivered an underlying return on risk-weighted assets of 2.61 per cent in the first nine months
of the year (first nine months of 2011: 2.48 per cent). Loans and advances were marginally down in the third quarter at
£426.0 billion, while net interest margin remained stable at 2.32 per cent in the third quarter when compared to the first
two quarters of the year. Credit quality remained strong, despite the subdued economic environment, with the
impairment charge reducing by 40 per cent in the nine months to the end of September 2012 compared to the same
period in 2011. Impairment as a percentage of average advances improved to 0.41 per cent (first nine months of 2011:
0.66 per cent).
The Group made further good progress on strengthening the balance sheet and reducing risk, including improving its core
tier 1 capital ratio to 11.5 per cent, and continuing its reduction of non-core assets, with a £30.7 billion reduction in the first
nine months of the year to £110.0 billion. This non-core reduction was ahead of our previous target for the whole of 2012
and represents substantial progress towards our target of less than £70 billion of non-core assets by the end of 2014.
Continuing above-market deposit growth of 6 per cent over the last twelve months led to the Group’s loan to deposit ratio
improving to 124 per cent and the core to 102 per cent, close to our long-term target of 100 per cent for the core, which we
continue to expect to reach in the first quarter of 2013, at the same time as reaching a 120 per cent ratio for the Group.
Supporting our customers and the UK economy
We are actively supporting sustainable growth in the UK economy through the focused range of products and services
we provide to our business and personal customers, as well as through partnerships we have built with industry and
Government.
In support of the SME sector we are on track to deliver our increased SME charter commitment of £13 billion of lending in
2012 and have also now promised an extra £1 billion of lending to UK manufacturing businesses by September 2013.
Following the Group’s participation in the National Loan Guarantee Scheme, we have extended the 1 per cent discount
supported by the UK Government’s Funding for Lending scheme, which we were the first bank to access through a
£1 billion drawing in September. We have increased lending to SME businesses by 4 per cent in the last 12 months,
against a market that contracted by 4 per cent overall, and we have already exceeded our three year target of assisting
300,000 new start-ups by the end of 2012, helping to stimulate economic output and improve business confidence.
For our Retail customers, we have continued to make progress in supporting first-time homeowners, in line with our
commitment to lend £5 billion of gross new mortgages to first-time buyers in 2012. As the UK’s largest lender to firsttime buyers, we helped around 40,000 customers, equivalent to one in every four, buy their first home in the first nine
months of 2012. With the support of the UK Government’s Funding for Lending scheme, we have committed to lend
£500 million of first-time buyer mortgages at even more competitive rates, made accessible through two new product
offerings: a seven year fixed rate mortgage through Halifax and Lloyds TSB of up to 90 per cent loan to value for firsttime buyers, and through Halifax a seven year fixed rate mortgage of up to 95 per cent loan to value for NewBuy
customers. In addition, we continue to be at the forefront of initiatives to increase the transparency of personal current
accounts and in transforming the account switching process.
Page 4 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
GROUP CHIEF EXECUTIVE’S OVERVIEW (continued)
Getting customer service right is at the heart of our strategy to be the best bank for customers. The Net Promoter Score,
which we use internally to measure customer satisfaction, has seen substantial improvement this year across all of our
major brands as well as for the overall Group. The Group also delivered a further reduction in FSA reportable banking
complaints towards our target of one complaint per 1,000 accounts (excluding PPI) by the end of 2014. We have in
addition seen a continued significant decline in our Financial Ombudsman Service overturn rates and we now also have
the best outcome of the five major UK banks.
Further good progress on strategic initiatives and to be the best bank for customers
We have made further good progress in implementing our strategic initiatives, and in investing in our core business to be the
best bank for our customers. Through our ongoing Simplification initiatives we have delivered further run-rate cost savings
of £148 million in the third quarter (£418 million in the nine months to the end of September) with total run-rate savings now
amounting to £660 million. We continue to be disciplined on incremental investment, with spend subject to the realisation of
benefits and a stringent view of risks, returns and strategic fit. This investment is enabling us to strengthen our core
customer franchise and deepen our customer relationships through the launch of new products and services.
In Retail we are making significant additional investments in digital channels and we have now increased our active
internet banking customers by 1.1 million in the past year to 9.3 million and grown the number of mobile banking users to
2.9 million since launch a year ago. We continue to roll out our branch refurbishment programme across the Lloyds TSB
network, and we are extending opening hours and improving queuing experience in these branches.
With the onset of the Retail Distribution Review we have undertaken extensive market research on customer
requirements and how the market will evolve. As a result customers with over £100,000 of investible assets who would
benefit from holistic financial planning will be referred to our private banking service. For customers who hold less than
£100,000 in savings and investments we will not offer an investment advice service but will continue to give these
customers information and help with savings products on a non-advised basis. During 2013 we will also increase the
range of savings products available. We will continue to offer protection advice to all our customers.
In Wholesale, we continue to develop the detail of our client-centric, UK focused strategy to increase returns in the core
business. Although markets remain subdued, we are continuing to enhance our coverage, product capabilities and our core
banking infrastructure. These enhancements underpin our leading or improving market share positions in key areas of
investment. The development of our e-channel connectivity to clients continues at a rapid pace, with Arena platform
customers having increased by 20 per cent over the third quarter to around 2,400.
In Commercial, further progress has been made in developing more focused customer propositions for key markets and
strengthening relationship management skills to ensure we provide the best possible support to our customers whilst
increasing net lending. New and enhanced products including our High Interest Deposit account for Agriculture have been
launched and more specialist relationship managers have been trained to support and develop specific segments such as
manufacturing. Further progress has also been made in simplifying structures and key customer processes. A new endto-end lending process, which is halving the time for customers to complete lending transactions, has now been fully
implemented across the network with significant benefits for both the customer and the Group.
Insurance continues to focus on simplifying service and claims processes. Within Insurance, we have launched AssistMe,
a technology solution designed to support employers in meeting their automatic enrolment obligations under Pensions
Reform which came into effect on 1 October. Scottish Widows continues to be recognised for product and service
quality; most recently winning ‘Best Stakeholder Pension provider’ for the third year running at the Moneywise 2012
Pension Awards.
In Wealth, Asset Finance and International our focus is on improving the customer experience and developing
compelling customer propositions. In Wealth, customers are now getting faster access to advice and support thanks to a
new Private Banking Client Centre. The new centre is making the referral process from Retail to our Wealth business
simpler and swifter, and will be fully rolled out across the Lloyds TSB and the Halifax networks by the end of this year.
Page 5 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
GROUP CHIEF EXECUTIVE’S OVERVIEW (continued)
Provision relating to legacy Payment Protection Insurance (PPI) business
The volume of complaints received in relation to legacy PPI business during the third quarter declined when compared to
the previous quarter. However, it remained above the level which we anticipated at the time of our half-year results and
as a result the Group believes it is appropriate to increase its provision for expected PPI costs by £1 billion. This
increases the expected cost of contact and redress, including administration expenses, to £5.3 billion, while costs
incurred to the end of September 2012 amounted to £3.7 billion.
The PPI provision is our best estimate given current complaint volumes and our revised forecasts. A number of
uncertainties remain as to the eventual cost to the Group of PPI complaints. However, we will continue to review closely
our estimates based on our further experience of complaints volumes and seasonality, uphold rates and redress costs
and by the time of our full year 2012 results announcement on 1 March 2013, we expect to have a higher degree of
confidence in forecast trends and the ultimate likely cost of PPI.
Guidance and Outlook
We remain confident in achieving our existing guidance, including for the Group banking net interest margin to be around
1.93 per cent for the 2012 full year. In addition we now expect the cost base to be close to £10 billion in full year 2012,
two years ahead of the original plan, a reduction of around £1 billion since 2010.
We have further lowered our guidance for the Group’s full year 2012 impairment charge to approximately £6 billion,
around £1.2 billion lower than our expectations at the beginning of the year, despite now expecting to achieve a
reduction in non-core assets of around £38 billion in 2012, £13 billion more than our original target set out at the
beginning of the year. We continue to be successful in achieving reductions that are capital generative.
We also expect to reach our long-term loan to deposit ratio target of 100 per cent for the core business in the first quarter
of 2013, at the same time as reaching a 120 per cent loan to deposit ratio for the Group. We remain confident of meeting
future regulatory capital requirements, and continue to explore with our regulators the benefits of becoming a ring-fenced
bank ahead of the regulatory deadline.
While the UK economic environment remains subdued and vulnerable to developments in the Eurozone, our economic
outlook remains unchanged, with the most likely scenario being a flat economic performance in 2012, and a modest,
below-trend recovery in 2013. Our strategy of being a simple, customer-focused UK retail and commercial bank is
entirely suited to our operating environment, and with a strong, focused management team we fully expect to deliver our
financial targets over time and to achieve strong, stable and sustainable returns for our shareholders through the
continued implementation of our strategic initiatives.
Page 6 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
FINANCIAL PERFORMANCE
Our financial performance in the first nine months of this year reflected the good progress we are making against the key
elements of our strategic plan, in increasing investment behind our core business, reducing costs and risk, and
strengthening the Group’s balance sheet. We substantially increased Group underlying profitability, and delivered
returns above the cost of equity in our core business, even though income continued to be affected by the subdued
economic environment, high funding costs and non-core asset reductions. On a statutory basis, we were disappointed to
report a loss, principally as a result of a further increase in our provision related to the legacy issue of Payment
Protection Insurance.
On an underlying basis, Group profit before tax increased by £1,136 million to £1,904 million in the first nine months of
2012, with a 14 per cent reduction in income more than offset by a 5 per cent reduction in costs, mostly from
Simplification savings, and a substantial 40 per cent reduction in the impairment charge. The net interest margin was
1.93 per cent in the first nine months of 2012 compared with 2.10 per cent in the first nine months of 2011; the third
quarter net interest margin increased by 2 basis points from the previous quarter to 1.93 per cent. On a statutory basis,
the Group delivered a loss before tax of £583 million in the nine months to end September, against a loss of
£3,858 million in the same period in 2011.
The core business delivered a return on risk-weighted assets of 2.61 per cent in the first nine months of 2012, and
2.87 per cent in the third quarter. Although we saw falls in income and net interest margin in the first nine months of the
year when compared to the same period in 2011, income rose 2 per cent in the third quarter of 2012 when compared to
the second quarter and net interest margin was stable at 2.32 per cent. Our Simplification initiatives resulted in a further
reduction in costs of 5 per cent and the impairment charge declined 40 per cent supported by the continued application
of our conservative risk appetite and strong risk management controls.
In non-core, we further reduced risk and have now achieved a substantial reduction in non-core assets of £30.7 billion
since the start of the year, ahead of our target for the year as a whole, with £110.0 billion of non-core assets now
remaining. A 40 per cent reduction in the non-core impairment charge to £3,068 million resulted in a 30 per cent
reduction in underlying loss to £2,798 million.
We continued to strengthen the Group’s balance sheet in the third quarter of 2012, with an increase in our core tier 1 capital
ratio to 11.5 per cent. We also further improved our funding position with continued above-market growth in customer
deposits (excluding repos) of £15.2 billion since the year end (6 per cent growth year-on-year), resulting in an improvement
in the Group’s loan to deposit ratio to 124 per cent by the end of the third quarter (core: 102 per cent). We have also
deployed surplus liquidity to repurchase over £10 billion of term wholesale funding, including £8.5 billion for two public
tenders for senior funding.
Page 7 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
FINANCIAL PERFORMANCE (continued)
Total underlying income
Nine
months
ended
30 Sept
2012
£m
Group
Nine
months
ended
30 Sept
2011
£m
7,790
6,376
(335)
Total underlying income
Banking net interest margin
Average interest-earning banking
assets
Loan to deposit ratio
Net interest income
Other income
Insurance claims
Change
%
Nine
months
ended
30 Sept
2012
£m
Core
Nine
months
ended
30 Sept
2011
£m
Change
%
9,407
6,933
(285)
(17)
(8)
(18)
7,422
5,850
(335)
8,297
6,215
(285)
(11)
(6)
(18)
13,831
16,055
(14)
12,937
14,227
(9)
1.93%
2.10%
(17)bp
2.32%
2.45%
(13)bp
£547.8bn
124%
£591.4bn
140%
(7)
(16)pp
£424.6bn
102%
£440.5bn
112%
(4)
(10)pp
Total underlying income of £13,831 million in the first nine months of 2012 fell 14 per cent when compared to the same
period in 2011, as a result of the effects of the subdued economic environment, higher funding costs and non-core asset
reductions. Third quarter total income of £4,585 million was slightly ahead when compared with the second quarter of
the year, principally reflecting a 2 basis point increase in net interest margin, to 1.93 per cent, and some improvement in
other income, mainly as a result of better Markets performance.
Group net interest income decreased by 17 per cent to £7,790 million compared to the first nine months of 2011. This
reduction partly reflects the decrease of 7 per cent in average interest-earning banking assets, as a result of continued
subdued demand for our products and repayment by customers of existing facilities given the economic environment,
together with non-core asset reductions. It also reflects the reduction in banking net interest margin of 17 basis points to
1.93 per cent, driven by the effects of the increase in wholesale funding costs in 2011 and in the first half of 2012 and
competitive deposit markets. These effects were partly mitigated by the benefits of repricing certain lending portfolios and
an improved funding mix.
Group other income decreased by 8 per cent compared with the first nine months of 2011 to £6,376 million, with nonlending income falling given subdued demand for new business and further non-core asset reductions. In addition,
returns in the Insurance business and the level of income from fund management also continue to be affected by the
subdued economic environment. Insurance claims increased 18 per cent, principally reflecting property claims in our
General Insurance business as a result of adverse weather events.
The fall in core net interest income of 11 per cent principally reflected the 4 per cent decrease in average interest-earning
banking assets, as a result of customer deleveraging and subdued new lending demand, and the 13 basis point decrease in
net interest margin driven by the same factors as in the Group as a whole. Core margins and volumes in the third quarter
showed a stabilising trend, with net interest margin at 2.32 per cent flat compared to the first and second quarters of 2012,
and core customer loans and advances decreasing by 1 per cent to £426.0 billion since June 2012.
Core other income fell 6 per cent reflecting, as in the Group as a whole, the effects of the economy on customer demand,
returns in the Insurance business and the level of income from fund management, partly offset by the benefits of our
strategic investment in selected product areas.
Page 8 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
FINANCIAL PERFORMANCE (continued)
Total costs
Nine
months
ended
30 Sept
2012
£m
Nine
months
ended
30 Sept
2011
£m
Change
%
Core
Non-core
6,884
624
7,226
683
5
9
Total costs
7,508
7,909
5
660
–
Simplification savings annual run-rate
Total costs of £7,508 million decreased by 5 per cent compared to the first nine months of 2011 with a 5 per cent
reduction in core costs, which is after further investment in the core business and a 9 per cent reduction in the non-core
business. These cost reductions were primarily driven by Simplification related savings and the further elimination of
certain support costs in the non-core portfolios.
As at 30 September 2012, we had realised annual run-rate cost savings of £660 million from our programme to simplify
the Group, an increase of £418 million since 31 December 2011 and £148 million since 30 June 2012, with the
programme having contributed cost savings of £483 million in the nine months to 30 September 2012.
The Simplification programme continues to make good progress, both on initiatives with a shorter timescale and on
mobilising and commencing build on longer-term projects. Our primary focus continues to be on simplifying our key
customer processes, enabling us to improve service while reducing costs. Over the last quarter key examples include
the national rollout of our streamlined lending process to Commercial customers and the provision of mobile technology
to front line mortgage survey and valuation colleagues.
While introducing these changes, we have continued our internal reorganisation through the reduction of management
layers, optimisation of our IT delivery model, and consolidation of our back office operations into a reduced number of
scale efficient centres of excellence.
We remain confident of achieving our increased targets of £1.7 billion of savings in 2014 and £1.9 billion of annual runrate cost savings by the end of 2014.
Page 9 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
FINANCIAL PERFORMANCE (continued)
Impairment
Nine
months
ended
30 Sept
2012
£m
Impairment charge
Nine
months
ended
30 Sept
2011
£m
Change
%
Impairment (annualised)
as a % of average advances
Nine
Nine
months
months
ended
ended
30 Sept
30 Sept
2012
2011
%
%
Core
Non-core
1,351
3,068
2,247
5,131
40
40
0.41
3.25
0.66
4.48
Total impairment
4,419
7,378
40
1.04
1.61
Overall, the Group continued to see reductions in the impairment charge in the first nine months of 2012. The
impairment charge of £4,419 million in this period was 40 per cent lower than the £7,378 million charge in the first nine
months of 2011, driven by improvements across all divisions, but primarily as a result of further improvements in Retail
and lower impairment charges in the Group’s Irish and Australasian portfolios.
The reduction in the impairment charge was supported by the continued application of our conservative credit risk
appetite, strong risk management controls and de-risking of our portfolios resulting in an improved portfolio overall and
good new business quality. The portfolio has benefited from continued low interest rates, and broadly stable UK
residential property prices, partly offset by a subdued UK economy, high unemployment and a weak commercial real
estate market.
The core impairment charge of £1,351 million was £896 million, or 40 per cent, lower compared to the charge in the first
nine months of 2011, primarily as a result of further improvements in Retail. The reduction in Retail was mainly a result
of reductions in the unsecured charge given lower entries to arrears and lower balances in unsecured collections, with
the secured portfolio also seeing a lower charge as a result of a fall in impaired balances. Within Wholesale, there were
specific large core impairments in the first nine months of 2011 which have not been repeated in the first nine months of
2012. The core impairment charge as a percentage of average advances decreased to 0.41 per cent, and remains
below our long-term target for the Group as a whole.
The non-core impairment charge of £3,068 million was £2,063 million, or 40 per cent lower, driven by a material
reduction in the non-core Wholesale, Irish and Australasian charges.
Non-core loans and advances to customers generated 76 per cent of the Group's impaired loans reflecting their higher
risk profile, and had a coverage ratio of 52 per cent at 30 September 2012 (31 December 2011: 48 per cent).
Page 10 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
FINANCIAL PERFORMANCE (continued)
Management profit
Nine
months
ended
30 Sept
2012
£m
Nine
months
ended
30 Sept
2011
£m
Underlying profit
Asset sales1
Liability management
Own debt volatility
Other volatile items
Fair value unwind
1,904
1,299
(207)
(341)
(618)
212
768
76
–
409
(619)
1,114
Management profit
2,249
1,748
1
Net of associated fair value unwind of £634 million (30 September 2011: £650 million).
The Group’s management profit has been affected by our active management of the balance sheet position in response
to the low interest rate environment and the reduction in wholesale funding spreads seen in the period.
The profit from asset sales of £1,299 million primarily relates to £1,326 million gains from sales of Government securities,
where the Group has taken the opportunity afforded by the continuing low interest rate environment to rebalance and
reduce the level of holdings. Also included are losses from asset disposals of £661 million, principally relating to the rundown of the non-core portfolios, partially offset by fair value unwind of £634 million. The profit from asset sales was
partly offset by charges relating to liability management exercises and own debt volatility.
Liability management losses of £207 million arose on transactions undertaken as part of the Group’s management of
wholesale funding and capital. These comprise a loss of £375 million in the third quarter resulting from debt repurchases
and a gain of £168 million relating to the exchange of certain capital securities for other subordinated debt instruments in
the first quarter. There were no such gains or losses in the first nine months of 2011.
Own debt volatility principally includes the change in fair value of the small proportion of the Group’s wholesale funding
which was designated at fair value at inception and a change in the fair value of the equity conversion feature of the
Group’s Enhanced Capital Notes.
Other volatile items includes the change in fair value of interest rate derivatives and foreign exchange hedges in the
banking book not mitigated through hedge accounting and valuation adjustments relating to customer derivative
balances. The loss reflected market conditions that have resulted in substantial changes in interest and foreign
exchange rates in the period.
Management profit also includes a gain of £212 million relating to an unwind of acquisition-related fair value adjustments
(first nine months of 2011: £1,114 million). The unwind of fair value relating to assets disposed in the period is included
in the asset sales line.
Page 11 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
FINANCIAL PERFORMANCE (continued)
Statutory profit
Nine
months
ended
30 Sept
2012
£m
Nine
months
ended
30 Sept
2011
£m
2,249
236
(731)
(2,075)
250
(362)
(150)
1,748
(737)
(1,066)
(3,200)
–
(428)
(175)
(583)
(419)
(3,858)
1,079
Loss for the period
(1,002)
(2,779)
Loss per share
(1.5)p
(4.1)p
Management profit
Volatility arising in insurance businesses
Simplification, EC mandated retail business disposal costs and integration costs
Payment protection insurance provision
Past service pensions credit
Amortisation of purchased intangibles
Provision in relation to German insurance business litigation
Loss before tax – statutory
Taxation
Volatility arising in insurance businesses
The positive insurance volatility during the period ended 30 September 2012 primarily reflects the benefits of an increase
in equity market values and a reduction in the assumed long-term level of market implied inflation.
Simplification, EC mandated retail business disposal costs and integration costs
The costs of the Simplification programme were £332 million in the first nine months of 2012. These costs related to
severance, IT and business costs of implementation. 4,796 full time equivalent role reductions were achieved in the first
nine months of 2012 taking the total to over 6,400 since the start of the programme. Costs relating to the EC mandated
business (Verde) disposal in the first nine months of 2012 were £399 million and from inception to date total £611 million
(costs in the first nine months of 2011: £90 million).
Provision relating to legacy Payment Protection Insurance business (PPI)
As described within the Group Chief Executive’s overview the volume of complaints received in relation to legacy PPI
business during the third quarter declined when compared to the previous quarter. However, it remained above the level
which we anticipated at the time of our half-year results and as a result the Group has increased its provision for
expected PPI costs by £1 billion in the third quarter, bringing the expected cost of contact and redress, including
administration expenses to £5.3 billion.
Provision in relation to German insurance business litigation
As previously disclosed in the 2012 half-year results news release, Clerical Medical Investment Group Limited (CMIG)
has received a number of claims in the German courts relating to policies issued by CMIG but sold by independent
intermediaries in Germany. Following decisions from the Federal Court of Justice in Germany in July 2012, the Group
now considers it prudent to recognise a further provision of £150 million with respect to this litigation, increasing the total
provision to £325 million.
Taxation
The tax charge for the first nine months of 2012 was £419 million. This represents a greater tax burden than the charge
implied by the UK statutory rate. This is primarily due to the effect of changes in UK tax law relating to the life insurance
tax regime changes which will be effective from 1 January 2013 and the reduction in the rate of UK corporation tax to
23 per cent from 1 April 2013, both of which affect the carrying value of the Group’s deferred tax asset.
Page 12 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
FINANCIAL PERFORMANCE (continued)
Balance sheet
Improved capital ratios and further progress on balance sheet reduction
We have a strong capital position and are confident that we will meet future regulatory capital requirements. Our core
tier 1 capital ratio increased to 11.5 per cent at the end of September 2012 from 10.8 per cent at the end of December
2011, principally driven by a reduction in risk-weighted assets of £28.8 billion and management profit of £2,249 million.
These effects were partly offset by statutory items and tax of £3,251 million. On an estimated Basel 3 fully loaded basis
our core tier 1 capital ratio would have been 7.7 per cent at 30 September 2012. The successful resolution of open items
such as the treatment of insurance, recognition of defaults, CVAs and SMEs could represent significant upside potential
to this estimated ratio. The total capital ratio improved to 16.6 per cent from 15.6 per cent at 31 December 2011.
Funded assets
Risk-weighted assets
Non-core assets
Non-core risk-weighted assets
Core tier 1 capital ratio
Tier 1 capital ratio
Total capital ratio
As at
30 Sept
2012
£bn
As at
31 Dec
2011
£bn
Change
%
As at
30 June
2012
£bn
543.3
323.5
110.0
84.6
587.7
352.3
140.7
108.8
(8)
(8)
(22)
(22)
555.8
332.5
117.5
93.4
11.5%
13.3%
16.6%
10.8%
12.5%
15.6%
0.7pp
0.8pp
1.0pp
11.3%
13.0%
16.6%
Total Group funded assets decreased to £543.3 billion, primarily driven by the reduction in our non-core asset portfolio.
Risk-weighted assets reduced by 8 per cent, driven by the reduction in our non-core asset portfolio, subdued demand for
new lending, and continued improvements to the overall quality of our portfolios. These effects were partially offset by
the application of revised regulatory rules relating to the Group’s private equity (including venture capital) investments
which are now risk-weighted rather than being deducted from total capital. The removal of this deduction from total
capital contributes to the improvement in the total capital ratio over the last nine months.
In the first nine months of 2012, we achieved a substantial reduction in the non-core portfolio of £30.7 billion, resulting in
the remaining portfolio at 30 September 2012 amounting to £110.0 billion. This included reductions of £11.5 billion in
treasury assets, £4.1 billion in UK commercial real estate and £6.7 billion in International assets of which £3.0 billion was
in Ireland and £1.6 billion in Australasia. The non-core reduction continues to be managed in a capital efficient manner
and we expect disposals in the 2012 full year to be capital accretive. We expect capital accretion from non-core to be at
a lower level for the full year than in the first nine months of the year.
The 22 per cent fall in non-core risk-weighted assets in the first nine months of 2012 is in line with the 22 per cent
reduction in non-core assets achieved and reflects the substantial decrease in risk we have achieved over this period.
Page 13 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
FINANCIAL PERFORMANCE (continued)
Continued above-market growth in customer deposits; surplus liquidity deployed to repurchase term funding
We have delivered further above-market growth in customer deposits (excluding repos) in the period, reflecting good growth
in both our Retail, and Wealth, Asset Finance and International divisions. Customer deposits (excluding repos) have grown
by 4 per cent since 31 December 2011 and by 6 per cent over the last 12 months, around double the market rate.
1
Customer deposits
Wholesale funding
Wholesale funding <1 year maturity
Of which money market funding <1 year maturity
2
Loan to deposit ratio
Core loan to deposit ratio2
Credit Guarantee Scheme
Wholesale funding >1 year maturity
Primary liquid assets
Secondary liquidity
As at
30 Sept
2012
As at
31 Dec
2011
£421.1bn
£186.2bn
£61.6bn
£36.2bn
124%
102%
£2.9bn
67%
£95.1bn
£115.5bn
£405.9bn
£251.2bn
£113.3bn
£69.1bn
135%
109%
£23.5bn
55%
£94.8bn
£107.4bn
1
Excluding repos of £4.8 billion (30 June 2012: £4.1 billion, 31 December 2011: £8.0 billion).
2
Excluding repos and reverse repos.
Change
%
4
(26)
(46)
(48)
(11)pp
(7)pp
(88)
12pp
8
As at
30 June
2012
£419.1bn
£213.8bn
£73.3bn
£44.4bn
126%
103%
£4.9bn
66%
£105.0bn
£109.9bn
By the end of September, the Group loan to deposit ratio, excluding repos and reverse repos, had improved to
124 per cent. The core loan to deposit ratio also improved to 102 per cent from 109 per cent at 31 December 2011,
close to our long-term target of 100 per cent for the core, which we continue to expect to reach in the first quarter of
2013, at the same time as achieving a 120 per cent ratio in the Group.
Wholesale funding has fallen by 26 per cent since 31 December 2011 to £186.2 billion. The combination of customer
deposit growth, the continuing non-core asset reduction programme, and the completion of the 2012 term wholesale
funding programme (by the end of the April) allowed us to continue to reduce the Group’s short-term money-market
funding and further improve the maturity profile of wholesale funding. At 30 September 2012, 67 per cent of wholesale
funding had a maturity date greater than one year, compared to 55 per cent at 31 December 2011.
The Group has now fully repaid all debt issued under the legacy Credit Guarantee Scheme, including the £2.9 billion
outstanding at 30 September 2012.
In August the Group announced its support for the UK Government’s Funding for Lending Scheme and confirmed its
intention to participate in the scheme. The Funding for Lending Scheme represents a further source of cost effective
secured term funding available to the Group. The initiative supports our customers and provides businesses with
cheaper finance to invest and grow. We were the first bank to draw on the scheme in September 2012, drawing down
£1 billion, and we expect to make additional drawings over the coming months.
The Group welcomed the announcements made at the Mansion House in June 2012. The combination of the Extended
Collateral Term Repo facility, Funding for Lending and a broader definition of primary liquidity under FSA rules
strengthens the liquidity position of the UK banking sector and provides a framework for an increased supply of credit to
the UK economy.
Page 14 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
FINANCIAL PERFORMANCE (continued)
Given the improvements we have made to the strength of our balance sheet, the Group now has significantly greater
balance sheet flexibility, and we re-purchased over £10 billion of term wholesale funding in the third quarter, including
£8.5 billion through two public tenders for senior funding in recent months. These tenders were undertaken to more
effectively manage our overall wholesale funding profile and optimise our future interest expense. This was done whilst
maintaining a prudent approach to liquidity.
The Group continues to maintain a strong liquidity position. Our primary liquid assets portfolio at the end of the third
quarter totalled £95.1 billion. This represents approximately two and a half times our money market funding positions at
the end of September 2012 and is approximately one and half times aggregate wholesale funding with a maturity of less
than a year, thus providing a substantial buffer in the event of market dislocation.
In addition to its primary liquidity holdings, the Group has significant secondary liquidity holdings of £115.5 billion. These
assets are eligible for use in open market operations and for liquidity facilities at a number of central banks which the
Group considers for use as part of its liquidity management processes. Use of such facilities will be based on prudent
liquidity management and economic considerations, having regard for external market conditions.
Page 15 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
STATUTORY CONSOLIDATED INCOME STATEMENT (UNAUDITED)
Interest and similar income
Interest and similar expense
1
Net interest income
Fee and commission income
Fee and commission expense
Net fee and commission income2
Net trading income1
Insurance premium income
3
Other operating income
Other income
Nine
months
ended
30 Sept
2012
£ million
Nine
months
ended
30 Sept
2011
£ million
17,911
(11,320)
20,308
(10,375)
6,591
9,933
3,596
(1,084)
3,749
(1,116)
2,512
9,856
6,215
2,529
2,633
(5,732)
6,187
1,724
21,112
4,812
27,703
(13,801)
14,745
386
Total income, net of insurance claims
13,902
15,131
Payment protection insurance provision
Other operating expenses
(2,075)
(8,632)
(3,200)
(9,772)
(10,707)
(12,972)
Trading surplus
Impairment
3,195
(3,778)
2,159
(6,017)
Loss before tax
Taxation
(583)
(419)
(3,858)
1,079
Loss for the period
(1,002)
(2,779)
Profit attributable to non-controlling interests
Loss attributable to equity shareholders
51
(1,053)
45
(2,824)
Loss for the period
(1,002)
(2,779)
Basic loss per share
Diluted loss per share
(1.5)p
(1.5)p
(4.1)p
(4.1)p
Total income
Insurance claims1,2
Total operating expenses
1
The Group’s income statement includes substantial amounts of income and expenditure attributable to the policyholders of the Group’s longterm assurance funds, which are consolidated in order to meet the requirements of accounting standards. These amounts are volatile and can
cause significant variations in total income and insurance claims.
2
The Group had previously included annual management charges on non-participating investment contracts within insurance claims; during the
last quarter of 2011, in light of developing industry practice, the Group changed its treatment and these amounts (nine months to
30 September 2012: £496 million; nine months to 30 September 2011: £457 million) are now included within net fee and commission income.
3
As the Group’s share of results of joint ventures and associates is no longer significant, this is now included within other operating income and
the related asset reported within other assets; comparatives have been re-presented on a consistent basis.
Page 16 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
SUMMARY CONSOLIDATED BALANCE SHEET (UNAUDITED)
As at
30 Sept
2012
£ million
As at
31 Dec
2011
£ million
81,478
147,031
61,490
60,722
139,510
66,013
525,875
31,187
5,888
565,638
32,606
12,470
Available-for-sale financial assets
Held-to-maturity investments
Other assets
562,950
28,339
10,746
54,170
610,714
37,406
8,098
48,083
Total assets
946,204
970,546
Liabilities
Deposits from banks
Customer deposits
Trading and other financial liabilities at fair value through profit or loss
Derivative financial instruments
Debt securities in issue
Liabilities arising from insurance and investment contracts
Subordinated liabilities
Other liabilities
43,387
425,906
35,220
53,639
130,244
135,413
34,541
41,921
39,810
413,906
24,955
58,212
185,059
128,927
35,089
37,994
Total liabilities
900,271
923,952
45,933
46,594
Assets
Cash and balances at central banks
Trading and other financial assets at fair value through profit or loss
Derivative financial instruments
Loans and receivables:
Loans and advances to customers
Loans and advances to banks
Debt securities
Total equity
Page 17 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
APPENDIX 1
KEY METRICS
Nine
months
ended
30 Sept
2012
Nine
months
ended
30 Sept
2011
£(4,419)m
£1,904m
£2,249m
1.93%
£547.8bn
1.04%
0.75%
£(7,378)m
£768m
£1,748m
2.10%
£591.4bn
1.61%
0.26%
29
(17)bp
(7)
(57)bp
49bp
£(1,351)m
£4,702m
£4,437m
2.32%
£424.6bn
0.41%
2.61%
£(2,247)m
£4,754m
£4,375m
2.45%
£440.5bn
0.66%
2.48%
40
(1)
1
(13)bp
(4)
(25)bp
13bp
£(583)m
(1.5)p
£(3,858)m
(4.1)p
85
63
Income statement
Management basis
Impairment
Underlying profit
Management profit
Banking net interest margin
Average interest-earning banking assets
Impairment as a % of average advances1
2
Return on risk-weighted assets
Management basis – core
Impairment
Underlying profit
Management profit
Banking net interest margin
Average interest-earning banking assets
1
Impairment as a % of average advances
2
Return on risk-weighted assets
Statutory results
Loss before tax
Loss per share
Change
%
40
1
Impairment on loans and advances to customers divided by average loans and advances to customers, excluding reverse repurchase
transactions, gross of allowance for impairment losses.
2
Underlying profit (annualised on day count basis) divided by average risk-weighted assets.
Capital and balance sheet
Statutory
1
Loans and advances to customers
2
Customer deposits
3
Total customer balances
4
Loan to deposit ratio
Wholesale funding
Wholesale funding <1 year maturity
Primary liquid assets
Risk-weighted assets
Core tier 1 capital ratio
Net tangible assets per share
Core
Loans and advances to customers, excluding reverse repos
Customer deposits, excluding repos
3
Total customer balances
4
Loan to deposit ratio
Risk-weighted assets
Non-core
Total non-core assets
Risk-weighted assets
1
2
3
4
As at
30 Sept
2012
As at
31 Dec
2011
£525.9bn
£425.9bn
£941.4bn
124%
£186.2bn
£61.6bn
£95.1bn
£323.5bn
11.5%
56.6p
£565.6bn
£413.9bn
£954.7bn
135%
£251.2bn
£113.3bn
£94.8bn
£352.3bn
10.8%
58.6p
(7)
3
(1)
(11)pp
(26)
(46)
£426.0bn
£418.3bn
£844.3bn
102%
£238.9bn
£437.0bn
£401.5bn
£838.5bn
109%
£243.5bn
(3)
4
1
(7)pp
(2)
£110.0bn
£84.6bn
£140.7bn
£108.8bn
(22)
(22)
Change
%
(8)
0.7pp
(3)
Includes reverse repos of £5.6 billion (31 December 2011: £16.8 billion).
Includes repos of £4.8 billion (31 December 2011: £8.0 billion).
Total customer balances are the aggregate of loans and advances to customers excl. reverse repos and customer deposits excl. repos.
Loans and advances to customers (excluding reverse repos) divided by customer deposits (excluding repos).
Page 18 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
APPENDIX 2
EXPOSURES TO EUROZONE COUNTRIES
The following section summarises the Group's direct exposure to certain European countries. The exposures are shown
at their balance sheet carrying values and are based on the country of domicile of the counterparty, other than assetbacked securities which are based on the location of the underlying assets.
The Group manages its exposures to individual countries through authorised country limits which take into account
economic, financial, political and social factors. In addition, the Group manages its direct risks to the selected countries
by establishing and monitoring risk limits for individual banks, financial institutions and corporates. We take into account
indirect risk, where we have determined that our counterparties have material direct exposures to the selected countries.
The profiles of banks, financial institutions and corporates are monitored on a regular basis and exposures managed
accordingly.
The Group has established a Eurozone Instability Steering Group in order to monitor developments within the Eurozone
and complete appropriate due diligence on the Group’s exposures.
The following table summarises exposures to Ireland, Spain, Portugal, Greece and Italy by type of counterparty:
Selected Eurozone countries
Sovereign
1
At 30 September 2012
debt
£m
Ireland
Spain
Portugal
Greece
Italy
At 31 December 2011
Ireland
Spain
Portugal
Greece
Italy
1
Financial
Asset
Institutions
backed
Banks
Other securities Corporate
£m
£m
£m
£m
Personal
£m
Insurance
assets
£m
Total
£m
–
24
–
–
8
193
1,341
90
–
118
655
–
–
–
–
343
189
220
–
11
6,735
2,364
197
320
131
5,455
1,488
10
–
–
129
24
–
–
36
13,510
5,430
517
320
304
32
1,742
655
763
9,747
6,953
189
20,081
–
52
–
–
16
207
1,692
142
–
433
272
7
8
–
17
376
375
341
55
39
8,894
2,955
309
431
152
6,027
1,649
11
–
–
68
39
–
–
47
15,844
6,769
811
486
704
68
2,474
304
1,186
12,741
7,687
154
24,614
The sovereign debt exposures for Spain include £21 million (31 December 2011: £35 million) of deposit balances held with the Spanish
Central Bank for regulatory and liquidity management purposes.
Total balances with Ireland, Spain, Portugal, Greece and Italy have reduced from £24,614 million to £20,081 million.
This is primarily due to a reduction in corporate exposures in Ireland and Spain.
Page 19 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
Exposures to Eurozone countries (continued)
Exposures to other Eurozone countries
The Group also has the following exposures to sovereign, financial institutions, asset backed securities, corporates and
personal customers in the Eurozone countries noted below:
Sovereign
1
At 30 September 2012
debt
£m
Netherlands
Germany
France
Luxembourg
Belgium
Finland
Malta
Cyprus
Austria
Slovenia
Estonia
Slovakia
At 31 December 2011
Netherlands
Germany
France
Luxembourg
Belgium
Finland
Malta
Cyprus
Austria
Slovenia
Estonia
Slovakia
1
Financial
Asset
Institutions
backed
Banks
Other securities Corporate
£m
£m
£m
£m
Personal
£m
Insurance
assets
£m
Total
£m
23,551
2,510
213
3
–
–
–
–
2
–
–
–
636
574
1,072
9
378
3
2
1
42
40
–
–
5
317
6
495
25
–
–
–
–
–
–
–
65
317
69
–
–
–
–
–
–
–
–
–
2,446
2,238
3,413
1,904
885
54
260
140
71
–
2
–
5,633
–
328
–
–
–
–
–
–
–
–
–
998
1,579
1,766
40
53
292
–
–
–
–
–
–
33,334
7,535
6,867
2,451
1,341
349
262
141
115
40
2
–
26,279
2,757
848
451
11,413
5,961
4,728
52,437
9,594
859
217
5
78
–
–
–
2
–
–
–
712
1,291
1,517
4
404
60
2
6
202
56
–
–
173
100
143
442
11
–
–
–
5
–
–
–
176
703
525
–
–
–
–
–
–
–
–
–
4,105
2,532
3,796
2,828
1,617
56
305
204
97
–
2
–
6,226
1
295
–
–
–
–
–
–
–
–
–
960
1,263
1,841
568
57
147
–
–
–
–
–
–
21,946
6,749
8,334
3,847
2,167
263
307
210
306
56
2
–
10,755
4,254
874
1,404
15,542
6,522
4,836
44,187
Includes deposit balances held for regulatory and liquidity management purposes with a number of European Central Banks.
Total balances with other Eurozone countries have increased from £44,187 million to £52,437 million. This is due to an
increase in sovereign debt balances held, which primarily relate to central bank balances held for regulatory and liquidity
management purposes. As at 30 September 2012 these balances were: Netherlands £23,551 million; Germany
£1,784 million; and Luxembourg £1 million. As at 31 December 2011 these balances were: Netherlands £9,594 million;
Germany £203 million; Belgium £4 million; and Luxembourg £3 million. Excluding these central bank balances, the
remaining overall exposures have reduced by 21 per cent from £34,383 million to £27,101 million.
Page 20 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
APPENDIX 3
QUARTERLY MANAGEMENT BASIS INFORMATION – GROUP
Quarter
ended
30 Sept
2012
£ million
Quarter
ended
30 June
2012
£ million
Quarter
ended
31 March
2012
£ million
2,575
2,112
(102)
2,582
2,061
(125)
2,633
2,203
(108)
4,585
(2,483)
(1,262)
4,518
(2,461)
(1,500)
4,728
(2,564)
(1,657)
840
714
(150)
(375)
55
557
463
(610)
–
127
507
122
(199)
168
30
1,084
537
628
1.93%
0.93%
1.02%
1.91%
1.05%
0.66%
1.95%
1.14%
0.58%
Quarter
ended
31 Dec
2011
£ million
Quarter
ended
30 Sept
2011
£ million
Quarter
ended
30 June
2011
£ million
Quarter
ended
31 March
2011
£ million
2,803
2,246
(58)
3,052
1,987
(87)
3,057
2,554
(84)
3,298
2,392
(114)
4,991
(2,712)
(2,409)
4,952
(2,577)
(1,956)
5,527
(2,581)
(2,814)
5,576
(2,751)
(2,608)
(130)
208
(528)
1,295
92
419
(12)
142
–
95
132
9
91
–
588
217
79
(443)
–
431
937
644
820
284
1.97%
1.63%
(0.14)%
2.05%
1.30%
0.44%
2.09%
1.84%
0.14%
2.16%
1.70%
0.22%
Group
Net interest income
Other income
Insurance claims
Total underlying income
Total costs
Impairment
Underlying profit
Asset sales
Volatile items
Liability management
Fair value unwind
Management profit
Banking net interest margin
Impairment as a % of average advances
Return on risk-weighted assets
Group
Net interest income
Other income
Insurance claims
Total underlying income
Total costs
Impairment
Underlying (loss) profit
Asset sales
Volatile items
Liability management
Fair value unwind
Management profit
Banking net interest margin
Impairment as a % of average advances
Return on risk-weighted assets
Page 21 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
QUARTERLY MANAGEMENT BASIS INFORMATION – CORE BUSINESS
Quarter
ended
30 Sept
2012
£ million
Quarter
ended
30 June
2012
£ million
Quarter
ended
31 March
2012
£ million
2,474
1,963
(102)
2,487
1,888
(125)
2,461
1,999
(108)
4,335
(2,237)
(373)
4,250
(2,304)
(566)
4,352
(2,343)
(412)
Underlying profit
Asset sales
Volatile items
Liability management
Fair value unwind
1,725
666
(150)
(375)
(144)
1,380
445
(610)
–
(78)
1,597
196
(199)
168
(184)
Management profit
1,722
1,137
1,578
2.32%
0.36%
2.87%
2.32%
0.52%
2.31%
2.32%
0.36%
2.65%
Quarter
ended
31 Dec
2011
£ million
Quarter
ended
30 Sept
2011
£ million
Quarter
ended
30 June
2011
£ million
Quarter
ended
31 March
2011
£ million
2,596
2,000
(58)
2,761
1,849
(87)
2,682
2,235
(84)
2,854
2,131
(114)
4,538
(2,456)
(640)
4,523
(2,366)
(611)
4,833
(2,341)
(907)
4,871
(2,519)
(729)
Underlying profit
Asset sales
Volatile items
Liability management
Fair value unwind
1,442
111
(528)
1,295
(346)
1,546
6
142
–
(185)
1,585
48
91
–
(64)
1,623
59
(443)
–
(33)
Management profit
1,974
1,509
1,660
1,206
2.34%
0.56%
2.32%
2.47%
0.55%
2.43%
2.39%
0.80%
2.48%
2.47%
0.64%
2.53%
Core
Net interest income
Other income
Insurance claims
Total underlying income
Total costs
Impairment
Banking net interest margin
Impairment as a % of average advances
Return on risk-weighted assets
Core
Net interest income
Other income
Insurance claims
Total underlying income
Total costs
Impairment
Banking net interest margin
Impairment as a % of average advances
Return on risk-weighted assets
Page 22 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
QUARTERLY MANAGEMENT BASIS INFORMATION – NON-CORE BUSINESS
Quarter
ended
30 Sept
2012
£ million
Quarter
ended
30 June
2012
£ million
Quarter
ended
31 March
2012
£ million
101
149
–
95
173
–
172
204
–
Total underlying income
Total costs
Impairment
250
(246)
(889)
268
(157)
(934)
376
(221)
(1,245)
Underlying loss
Asset sales
Volatile items
Liability management
Fair value unwind
(885)
48
–
–
199
(823)
18
–
–
205
(1,090)
(74)
–
–
214
Management loss
(638)
(600)
(950)
0.49%
3.08%
0.50%
2.88%
0.70%
3.71%
Quarter
ended
31 Dec
2011
£ million
Quarter
ended
30 Sept
2011
£ million
Quarter
ended
30 June
2011
£ million
Quarter
ended
31 March
2011
£ million
207
246
–
291
138
–
375
319
–
444
261
–
Total underlying income
Total costs
Impairment
453
(256)
(1,769)
429
(211)
(1,345)
694
(240)
(1,907)
705
(232)
(1,879)
Underlying loss
Asset sales
Volatile items
Liability management
Fair value unwind
(1,572)
97
–
–
438
(1,127)
(18)
–
–
280
(1,453)
(39)
–
–
652
(1,406)
20
–
–
464
Management loss
(1,037)
(865)
(840)
(922)
Banking net interest margin
Impairment as a % of average advances
0.75%
5.01%
0.87%
3.64%
1.16%
4.93%
1.24%
4.82%
Non-core
Net interest income
Other income
Insurance claims
Banking net interest margin
Impairment as a % of average advances
Non-core
Net interest income
Other income
Insurance claims
Page 23 of 24
LLOYDS BANKING GROUP PLC
Q3 2012 INTERIM MANAGEMENT STATEMENT
APPENDIX 4
BASIS OF PREPARATION OF MANAGEMENT BASIS INFORMATION
The tables below set out a reconciliation from the published statutory results to the management basis results:
Removal of:
Nine months to
30 September 2012
Net interest income
Other income
Insurance claims
Total underlying income,
net of insurance claims
Operating expenses3
Impairment
Lloyds
Volatility
Banking Acquisition arising in
Group related and insurance
statutory other items1 businesses
£m
£m
£m
Legal and
Insurance regulatory
gross up provisions2
£m
£m
Fair value
unwind
£m
Management
basis
£m
6,591
21,112
(13,801)
(80)
(53)
–
(9)
(227)
–
824
(14,416)
13,466
–
–
–
464
(40)
–
7,790
6,376
(335)
13,902
(10,707)
(3,778)
(133)
843
–
(236)
–
–
(126)
126
–
–
2,225
–
424
5
(641)
13,831
(7,508)
(4,419)
Underlying (loss) profit
Asset sales
Volatile items
Liability management
Fair value unwind
(583)
710
1,299
(959)
(207)
–
(236)
–
–
–
–
–
–
–
–
–
2,225
–
–
–
–
(212)
–
–
–
212
1,904
1,299
(959)
(207)
212
(Loss) profit
(583)
843
(236)
–
2,225
–
2,249
1
Comprises the effects of asset sales (gain of £1,299 million), volatile items (loss of £959 million), liability management (loss of £207 million),
Simplification costs related to severance, IT and business costs of implementation (£332 million), EC mandated retail business disposal costs
(£399 million), the amortisation of purchased intangibles (£362 million) and the past service pensions credit (£250 million).
2
Comprises the payment protection insurance provision (£2,075 million) and the provision in relation to German insurance business litigation
(£150 million).
3
Under the management basis, this is described as total costs.
Removal of:
Nine months to
30 September 2011
Net interest income
Other income
Insurance claims
Total underlying income,
net of insurance claims
Operating expenses3
Impairment
Lloyds
Volatility
Banking Acquisition
arising in
Group related and
insurance
1
statutory other items businesses
£m
£m
£m
Insurance
gross up
£m
Legal and
regulatory
2
provisions
£m
Fair value
unwind
£m
Management
basis
£m
9,933
4,812
386
(121)
255
–
(14)
751
–
(968)
1,502
(671)
–
–
–
577
(387)
–
9,407
6,933
(285)
15,131
(12,972)
(6,017)
134
1,494
–
737
–
–
(137)
137
–
–
3,375
–
190
57
(1,361)
16,055
(7,909)
(7,378)
Underlying (loss) profit
Asset sales
Volatile items
Liability management
Fair value unwind
(3,858)
1,628
76
(210)
–
–
737
–
–
–
–
–
–
–
–
–
3,375
–
–
–
–
(1,114)
–
–
–
1,114
768
76
(210)
–
1,114
(Loss) profit
(3,858)
1,494
737
–
3,375
–
1,748
1
Comprises the effects of asset sales (gain of £76 million), volatile items (loss of £210 million), integration and Simplification costs related to
severance, IT and business costs of implementation (£976 million), EC mandated retail business disposal costs (£90 million) and the
amortisation of purchased intangibles (£428 million).
2
Comprises the payment protection insurance provision (£3,200 million) and the provision in relation to German insurance business litigation
(£175 million).
3
Under the management basis, this is described as total costs.
Page 24 of 24
CONTACTS
For further information please contact:
INVESTORS AND ANALYSTS
Charles King
Investor Relations Director
+44 (0)20 7356 3537
email: charles.king@ltsb-finance.co.uk
CORPORATE AFFAIRS
Matthew Young
Director of Corporate Affairs
+44 (0)20 7356 2231
email: matt.young@lloydsbanking.com
Registered office: Lloyds Banking Group plc, The Mound, Edinburgh EH1 1YZ
Registered in Scotland no. 95000