Telecare Training
Solutions
2014
Tunstall Healthcare (UK) Ltd
Whitley Lodge
Whitley Bridge
Yorkshire
DN14 0HR
t: 01977 661234
f: 01977 660 562
e: trainingGrp@tunstall.com
w: tunstall.com
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Table of Contents
Why choose Tunstall Training
4
Our Aim
5
Benefits of Training
5
Telecare Awareness
6
Telecare Assessor
7
Telecare Champion
8
Telecare Manager Awareness
9
Telecare Programming and Installation – Basic
10
Telecare Programming and Installation – Intermediate 11
Telecare Programming and Installation - Advanced
12
Communicall Vision
13
Webinar Training
14
MyWorld (Care Portal)
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MyWorld (End User)
16
MyWorld (Train the trainer)
17
Just Checking Awareness
18
Cancellation Policy
19
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Why choose Tunstall training?
Tunstall’s training courses have been designed to help you acquire relevant skills and
knowledge quickly and professionally. On return to the workplace you will be able to apply these
new skills and techniques to your role straight away, enabling your organisation to benefit from
your knowledge with immediate effect.
Professional Trainers
Training is delivered by a team of professional trainers who are all internally accredited
following successful completion of Tunstall’s robust training and assessment programme.
Trainers undergo a structured on-going programme of development, including the award
winning Training Foundation TAP programme, which is widely used by the NHS, and CIPD
training delivery qualifications, the leading professional body for HR and people
development. The quality of Tunstall’s training is continuously monitored and subject to
rigorous review to ensure it continues to meet our high standards.
Assessment and On-going Support
All Tunstall courses are assessed at the end of the training, to ensure there has been an
effective transfer of learning, and a certificate of competence is issued upon successful
assessment. Delegates are also encouraged to use e-learning websites to refresh and
develop their knowledge post-training, and Tunstall trainers and Help Desk are available to
provide ongoing support.
Evaluation
Evaluation is a key part of all training. The Tunstall training team uses best practice
Kirkpatrick methodology to ensure robust evaluation. Delegates complete reaction
questionnaires at the end of each training session and their learning is assessed.
Delegates are also asked to complete an e-survey post-training to comment on their
experience and how they have applied their learning. These anonymised results are then
analysed and returned to the customer.
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Our Aim
Common to all our training and development is our emphasis on practical learning, interactivity,
enjoyment and quality.
Course content is available based on your Telehealth learning needs assessment.
Benefits of Training
People are the greatest asset of any organisation and, like any other asset they need
investment and maintenance. Tunstall training can support you in making the most of your
resources to provide efficient and effective services; from training new staff to running
refresher courses or assisting in the purchase of new equipment.
Tunstall Training can support you by:
• Increasing and/or maintaining your staff's level of understanding about products and
services
• Measuring and unifying standards, and reinforcing organisational aims
• Helping staff to appreciate their professional role, increasing motivation
• Reassuring staff of the support available to them and identifying those requiring
further support
• Providing an opportunity for feedback
The training team is an experienced group of training professionals. All members of the
team have a wide range of skills and all are accredited Telehealthcare Trainers for Tunstall
Healthcare (UK) Ltd.
A full assessment and certification programme is also available for all training courses
undertaken.
Cost of training: £525 for full day
Cost of training: £270 for half day
(NB All costs are exclusive of VAT)
For further details of any training requirements, please contact:
Sue O’Connor
Tunstall Advisory Service
trainingGrp@tunstall.com
01977 661234
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Telecare Awareness
Who should attend?
This course is suitable for social workers, care staff, occupational therapists, liaison
officers, installers, monitoring centre staff and anyone involved in the deployment of
telecare where the customer manages their own service.
Aim
To develop an understanding of risks to the individual and how telecare solutions can help
to manage these risks and promote independence.
Objectives
At the end of the training, delegates will be able to:
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Understand the benefits of using telecare
Identify key features and benefits of telecare products
Relate the relevant features and products to other individuals
Understand the role of the monitoring centre
Duration: 2 hours
Cost of training: £270
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Telecare Assessor
Who should attend?
This course is suitable for all assessment officers, social workers occupational therapists
and anyone involved in assessing an individual for telecare equipment.
Aim
To develop an understanding of risks to the individual and how telecare solutions can help
to manage these risks and promote independence.
Objectives
At the end of the training delegates will be able to:
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State the rationale and benefits of using telecare
Apply telecare solutions to manage particular risks
Identify key features and benefits of telecare products
Accurately complete a referral form
Access and user the supporting product information
Duration: Half day
Cost of training: £270
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Telecare Champion
Who should attend?
This course is suitable for all assessment officers, social workers occupational therapists
and anyone involved in assessing an individual for telecare equipment, who wants to
extend their knowledge and be an advocate for their local telecare service and / or team.
Aim
To develop a fuller understanding of risks to the individual and how telecare solutions can
help to manage these risks and promote independence. Telecare Champions will also act
as an advocate for telecare within their organisation, and provide support to their
colleagues.
Objectives
At the end of the training delegates will be able to:
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Understand the rationale and benefits of using telecare
Apply telecare solutions to manage particular risks
Identify all features and benefits of telecare products
Accurately complete a referral form
Access and use the supporting product information
Understand their role as a Telecare Champion
Review a colleague’s assessment and make recommendations where necessary
Ensure accuracy within the referral process
Suggest solutions to overcome potential barriers to making referrals
Understand the referral and assessment process fully and be able to support and
advise other colleagues
Duration: 1 day
Cost of Training: £525
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Telecare Manager Awareness
Who should attend?
This course is suitable for managers of all assessment officers, social workers
occupational therapists and anyone involved in assessing an individual for telecare
equipment.
Aim
To develop an understanding of how telecare equipment can help to manage risks and
promote independence, and how to fully support staff in using their telecare service.
Objectives
At the end of the training delegates will be able to:
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State the rational and benefits of telecare
Identify the product range
Identify key components of the referral form
Understand the assessment process
Understand their role in the telecare service
Duration: 2 hours
Cost of Training: £270
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Telecare Programming and Installation – Basic Module
Who should attend?
This course is suitable for all health, housing and social care staff that require a basic
understanding of how to programme and install standard telecare sensors using simple
programming methods.
Aim
To develop a basic working knowledge of the Lifeline Vi/Vi+ features and programming methods
and have an understanding of the basic telecare sensors available.
Objectives
At the end of the training delegates will be able to:
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Understand the basic features, programming and installation of the Lifeline Vi/Vi+
Identify the different programming methods and which features can be programmed
using these various methods
Recognise the basic telecare sensors, their main features and benefits and be able
to correctly install and program these sensors
Ongoing development and support
Tunstall’s online training tool and secure site is available to delegates, giving access to a
range of programming and installation guides, online tutorials and technical data sheets.
Requirements
No specific requirements for this module.
Duration 3.5 hours
Number of delegates: Maximum 12 people
Cost of training: £525 for full day
Cost of training: £270 for half day
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Telecare Programming and Installation - Intermediate Module
Who should attend?
This course is suitable for all health, housing and social care staff that require more indepth training on more complex telecare sensor set up and programming methods.
Aim
To develop a working knowledge of some of the more complex telecare sensors and Lifeline Vi/Vi+
features, how to program these using the Telecare Interface Module (TIM) method of
programming.
Objectives
At the end of the training delegates will be able to:
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•
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Understand the more complex sensors and what methods can be used to program
them
Identify, use and program the pager solutions that are available and have an
understanding of when these are an appropriate alternative to using the Lifeline
Vi/Vi+
Apply this knowledge and be able to keep up to date with any changes
Ongoing development and support
Tunstall’s online training tool and secure site is available to delegates, giving access to a
range of programming and installation guides, online tutorials and technical data sheets.
Requirements
No specific requirements for this module.
Duration 3.5 hours
Number of delegates: Maximum 12 people
Cost of training: £525 for full day
Cost of training: £270 for half day
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Telecare Programming and Installation - Advanced Module
Who should attend?
This course is essential for anyone who will be required to carry out complex programming
and installation using PC Connect software.
Aim
To develop a working knowledge of PC Connect software to enable the user to access and
program the more advanced features of the Lifeline Vi+.
Objectives
At the end of the training delegates will be able to:
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Understand PC Connect software and its functions
Understand the role of PC Connect software in accessing rh advanced features of
the Vi+
Program the Lifeline Vi+ using PC Connect software
Ongoing development and support
Tunstall’s online training tool and secure site is available to delegates, giving access to a
range of programming and installation guides, online tutorials and technical data sheets.
Requirements
This training will require a PC or laptop with PC Connect software installed and a USB
TAPIT; a minimum of one between three delegates.
Duration: 6 hours
Number of delegates: Maximum 12 people
Cost of training: £525 for full day
Cost of training: £270 for half day
Please note: The three courses described above are guidelines. Individual customer
requirements will be taken into consideration in order to create a technical training course
to meet your needs.
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Communicall Vision
Who should attend?
This course is suitable for designated House Managers and Monitoring Centre personnel
who are either partly or fully responsible for managing or using the Communicall system.
Aim
To develop a working knowledge and understanding of the Communicall system and its
functions.
Objectives
At the end of the training delegates will be able to:
• Have a thorough understanding of the system and its functions
• Make and receive calls
• Alter site status where appropriate
• Define equipment commands
• Assign and manage telecare sensors
Ongoing development and support
Tunstall’s online training tool and secure site is available to delegates, giving access to a
range of information related to the Communicall system.
Duration: 6 hours
Number of delegates: Maximum 6 people
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Webinar Training & Briefings
Who should attend?
This course is delivered for teams of people who work remotely.
Aim
The Webinar is designed to communicate a service design and briefing.
Objectives
Its purpose is to ensure all staff understand the processes associated with using a telecare
service, and to help managers to offer support to staff.
The content is specific to each service and the focus is on how a telecare end-to-end
service will work. It covers the full process involved when making a referral using example
forms and checks understanding of that process.
Duration: 1 hour
Cost of training: £95 per hour
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MyWorld Training – Care Portal Training
Who should attend?
This course is suitable for housing staff of all levels involved in using the admin platform to
manage resident’s tablets.
Aim
The overall aim of the session is to develop a comprehensive understanding of the
MyWorld application – specifically, the Care Portal, its main functionality and how to
navigate around it.
Objectives
At the end of the training delegates will be able to:
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Understand what MyWorld is and the benefits associated with using MyWorld
Have the ability to navigate through the admin platform – The Care Portal
Carry out tasks such as adding residents, calendar events and sending messages
Duration: 2 hours
Cost of training: £270
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MyWorld Training – End User Tablet Training
Who should attend?
This course is suitable for all end users who will be using the MyWorld tablet application
and would like to know more about the features and functionality available on the tablet.
Aim
To help users understand what MyWorld is and the particular benefits relevant to them.
Objectives
At the end of the training delegates will be able to:
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Understand the benefits of having the MyWorld tablet
Use and understand the key applications on the MyWorld tablet
- Adding contacts to the phone book
- Reading and sending messages on the tablet
- Viewing their calendar and noticeboard
- Viewing photos sent using the friends and family portal
Duration: 1.5 hours
Cost of training: £270
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MyWorld – Train the Trainer
Who should attend?
This course covers both the Care Portal and the Tablet training. It is aimed at all staff that
are responsible for training end users on the functionality of the tablet, and who are also
responsible for managing the Care Portal (Admin Platform).
Aim
To provide you with the knowledge and skills to be able to train your residents on how to
use the tablet to best effect and how to manage the ‘back end’ admin platform – The Care
Portal.
Objectives
At the end of the training delegates will be able to:
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Understand the benefits of having the MyWorld tablet
Use, and demonstrate how to use, the tablet and its applications to your residents
- Adding contacts to the phone book
- Reading and sending messages
- Viewing the calendar and noticeboard
- Viewing photos sent through the friends and family portal
Navigate through the admin platform – The Care Portal.
Carry out tasks such as adding residents, calendar events, sending messages and
managing the noticeboard
Duration: 3.5 hours
Cost of training: £270
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Just Checking Awareness
Who should attend?
Social workers, care staff, occupational therapists, liaison officers, installers, monitoring
centre staff and anyone who may be involved with Just Checking as part of their role.
Aim
To develop an understanding of the benefits of Just Checking
Objectives
At the end of the training delegates will be able to:
• Understand the use of Just Checking systems
• Understand the installation process
• Understand the Just Checking equipment and how it works
• Understand how to view and interpret the data
• Understand how to access the Just Checking website
• Set up users and systems and be familiar with supporting documentation
• Relate the relevant features to end user
Duration: Half day
Cost of training: £270
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Cancellation Policy
Please note that although we understand that there may be unforeseen
circumstances that require you to cancel your training, our cancellation policy is
as follows:
18-28 days’ notice: 25% of the total cost.
8-14 days’ notice: 50% of the total cost
0-7 days’ notice: 100% of the total cost
All cancellations should be made in writing to:
trainingGrp@tunstall.com
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Tunstall Healthcare (UK) Ltd
Whitley Lodge
Whitley Bridge
Yorkshire
DN14 0HR
T: 01977 661234
F: 01977 660562
E: trainingGrp@tunstall.com
W: tunstall.com
20