This sample business plan has been made available to users of Business Plan Pro®, business planning software published by Palo Alto Software, Inc. Names, loc ations and numbers may have been changed, and substantial portions of the original plan text may have been omitted to preserve confidentiality and proprietary information. You are welcome to use this plan as a starting point to create your own, but you do not have permission to resell, reproduce, publish, distribute or even c opy this plan as it exists here. Requests for reprints, ac ademic use, and other dissemination of this sample plan should be emailed to the marketing department of Palo Alto Software at marketing@paloalto.com. For product information visit our Website: www.paloalto.com or call: 1-800-229-7526. Copyright © Palo Alto Software, Inc., 1995-2009 All rights reserved. Confidentiality Agreement The undersigned reader ac knowledges that the information provided by _______________ in this business plan is confidential; therefore, reader agrees not to disc lose it without the express written permission of _______________. It is ac knowledged by reader that information to be furnished in this business plan is in all respects confidential in nature, other than information which is in the public domain through other means and that any disc losure or use of same by reader, may cause serious harm or damage to _______________. Upon request, this doc ument is to be immediately returned to _______________. ___________________ Signature ___________________ Name (typed or printed) ___________________ Date This is a business plan. It does not imply an offering of securities. Table of Contents 1.0 Executive Summary.............................................................................................................................1 1.1 Objectives ...................................................................................................................................1 Chart: Highlights ......................................................................................................................1 1.2 Keys to Success ........................................................................................................................1 1.3 Mission........................................................................................................................................2 2.0 Company Summary.............................................................................................................................2 2.1 Start-up Summary ......................................................................................................................2 Chart: Start-up .........................................................................................................................3 Table: Start-up .........................................................................................................................3 Table: Start-up Funding ..........................................................................................................4 3.0 Services................................................................................................................................................4 3.1 Service Description ...................................................................................................................5 3.2 Competitive Comparison..........................................................................................................5 3.3 Technology..................................................................................................................................5 3.4 Future Services ..........................................................................................................................6 4.0 Market Analysis Summary..................................................................................................................6 4.1 Market Segmentation ................................................................................................................6 Table: Market Analysis ...........................................................................................................6 4.2 Service Business Analysis........................................................................................................6 4.2.1 Competition and Buying Patterns................................................................................6 4.2.2 Main Competitors..........................................................................................................7 4.2.3 Business Participants ...................................................................................................7 5.0 Strategy and Implementation Summary ............................................................................................7 5.1 Competitive Edge ......................................................................................................................7 5.1.1 Positioning Statement ..................................................................................................8 5.2 Marketing Strategy.....................................................................................................................8 5.2.1 Promotion Strategy .......................................................................................................8 5.2.2 Pricing Strategy.............................................................................................................8 5.3 Sales Forecast ...........................................................................................................................9 Chart: Sales Monthly.............................................................................................................10 Chart: Sales by Year.............................................................................................................10 Table: Sales Forecast ..........................................................................................................11 6.0 Management Summary ....................................................................................................................12 6.1 Personnel Plan.........................................................................................................................12 Table: Personnel ...................................................................................................................12 7.0 Financial Plan ....................................................................................................................................13 7.1 Break-even Analysis................................................................................................................13 Table: Break-even Analysis .................................................................................................13 Chart: Break-even Analysis .................................................................................................13 7.2 Projected Profit and Loss .......................................................................................................14 Chart: Profit Monthly .............................................................................................................14 Chart: Profit Yearly................................................................................................................14 Chart: Gross Margin Monthly ...............................................................................................15 Chart: Gross Margin Yearly..................................................................................................15 Table: Profit and Loss ..........................................................................................................16 7.3 Projected Cash Flow...............................................................................................................16 Chart: Cash ...........................................................................................................................17 Page 1 Table of Contents Table: Cash Flow..................................................................................................................18 7.4 Projected Balance Sheet ........................................................................................................19 Table: Balance Sheet ...........................................................................................................19 7.5 Business Ratios .......................................................................................................................19 Table: Ratios .........................................................................................................................21 Table: Sales Forecast ...............................................................................................................................1 Table: Personnel ........................................................................................................................................2 Table: General Assumptions ....................................................................................................................3 Table: Profit and Loss ...............................................................................................................................4 Table: Cash Flow .......................................................................................................................................5 Table: Balance Sheet ................................................................................................................................6 Page 2 F & R Auto Repair 1.0 Executive Summary F & R Auto (F & R) is the desire of John Ford and Michael Ronald who together have 30 years experience as auto mechanics. Both have a dream of starting up their own c ompany and offering better service to their clients than competitors. 1.1 Objectives The objectives over the next three years for F & R Auto Repair are the following: · · · Sales revenues increase steadily through year three. Institute a program of superior customer service through rigorous evaluation of service experience. Hire three more mechanics. 1.2 Keys to Success In the auto repair industry a company builds its client base one customer at a time and mostly through word of mouth marketing. With this in mind, the keys to success for F & R Auto Repair are: · · · High-quality work. Constant contac t with c lients so as to keep them informed about the state of their automobile and the repair job progress. Knowledgeable mechanics that are friendly, customer oriented, and will take the time to Page 1 F & R Auto Repair explain to customer the intricate nature of our business and our work. 1.3 Mission The mission of F & R Auto Repair is to provide high quality, convenient and comprehensive auto repair at low cost. The most important aspec t of our business is trust. It is the goal of our firm to have 100% customer satisfac tion in regards to quality, friendliness, time to completion and to disc over new ways to exceed the expec tations of our clients. 2.0 Company Summary The company will be a partnership with John Ford and Michael Ronald eac h owning 50% of the company. The company will be a limited liability company registered in the state of Washington. The firm will have fac ilities on 1312 1st Ave NW in Ballard, a neighborhood of Seattle. The fac ilities will contain a two-bay garage, office space and storage spac e for tools, parts, etc. The company is seeking a loan in order to finance the start of operations for the company. Each of the owners will be putting up some of their own c apital as equity. 2.1 Start-up Summary The data obtained for the start-up comes from research done in the Seattle area with other small mechanic shops who have started their own business. Inflation has been taken into ac count between the estimates of these fellow business owners (and when they started) and the current prices for expensed items. Much of the equipment to go into the fac ilities such as tools, air compressors, etc., are currently owned by the two partners. Page 2 F & R Auto Repair Table: Start-up Start-up Requirements Start-up Expenses Legal Stationery etc. Advertising Phone Insurance $500 $200 $600 $200 $800 Rent Utilities Computer $4,000 $200 $2,000 Other Total Start-up Expenses $600 $9,100 Start-up Assets Cash Required Start-up Inventory $2,900 $0 Other Current Assets Long-term Assets Total Assets $0 $20,000 $22,900 Total Requirements $32,000 Page 3 F & R Auto Repair Table: Start-up Funding Start-up Funding Start-up Expenses to Fund Start-up Assets to Fund Total Funding Required $9,100 $22,900 $32,000 Assets Non-cash Assets from Start-up Cash Requirements from Start-up Additional Cash Raised Cash Balance on Starting Date Total Assets $20,000 $2,900 $0 $2,900 $22,900 Liabilities and Capital Liabilities Current Borrowing Long-term Liabilities Accounts Payable (Outstanding Bills) $0 $20,000 $0 Other Current Liabilities (interest-free) Total Liabilities $0 $20,000 Capital Planned Investment John Ford Michael Ronald Other Additional Investment Requirement Total Planned Investment $6,000 $6,000 $0 $0 $12,000 Loss at Start-up (Start-up Expenses) Total Capital ($9,100) $2,900 Total Capital and Liabilities $22,900 Total Funding $32,000 3.0 Services F & R Auto offers a wide range of services as outlined in the detailed sections below. It is ultimately the goal of the company to offer a one- stop fac ility for all auto servicing needs, including brakes, transmission, wheel alignment, etc. In this way the company can offer greater perceived value for the customer than many other shops which spec ialize in c ertain areas. The industry is highly competitive with suppliers having a great deal of power in setting and negotiating the prices of their products and services to repair shops. In addition, bec ause the customers see the service as undifferentiated and a "commodity" with little value separation between c ompetitors, buyer power is also very high. Finally, the barriers to entry are moderately low, and the large number of competitors in this field, including substitutes (such as do-ityourself work) mean that the pricing for such services are very competitive. The only way to Page 4 F & R Auto Repair have an advantage in this industry is a low cost leadership principal applied aggressively or to create higher switching costs through the building of strong business to customer ties. F & R Auto will hire trained and certified mechanics who are able to prove they have superior customer awareness and interac tion. It is the company's professional people who will fulfill the firm's contrac ts and goals. The largest part of the company's expenses will be in labor costs. 3.1 Service Description F & R Auto provides a wide range of auto repair services. These include: · · · · · Sc heduled maintenance. Wheel alignments, tires and rims. Brake repair. Comprehensive engine repair. Transmission. Each job or project will be on a reservation basis, although we will ac cept a small percentage of drive in repair work. 3.2 Competitive Comparison The auto repair industry is highly competitive. Each c ompany within this field has high capital costs, low margins, and a high intensity of competition. Suppliers have a great deal of power in setting and negotiating the prices of their products and services to repair shops. This is due to the fac t that the suppliers who absorb the greatest amounts of cash from repair shops are large auto part companies. These companies are more consolidated that the repair industry, have deeper poc kets, an almost limitless number of substitute customers, and finally they are the single most important supplier to F & R's industry. Therefore, these companies can set whatever price they wish to. Furthermore, labor is a supplier in this industry as well, and salaries for such individuals are well known and not very flexible. In addition, bec ause the customers see the service as undifferentiated and a "commodity" with little value separation between c ompetitors (if they offer a suitable level of quality) buyer power is also very high. Additionally, the costs of our services are not cheap, and buyers are willing to search for the most favorable combination of price and ac ceptable service. The barriers to entry and exit are moderately low in this industry. Switching costs are virtually non-existent and the costs to entry and exist the market are low. The large number of competitors in this field including substitutes mean that the pricing for such services are very competitive. The only way to have an advantage in this industry is a low cost leadership principal applied aggressively to all aspec ts of the business or to build up customer relations to a point where the switching costs are raised. 3.3 Technology Page 5 F & R Auto Repair The technological revolution in c omputers has enhanced our abilities to diagnose and repair our clients vehicles. F &R will remain on the cutting edge by instituting the use of computer diagnostic equipment in its shop. The company will continue to seek new ways to provide a better service through technology. 3.4 Future Services The company does not have any plans to create further services at this time. 4.0 Market Analysis Summary Since F & R will be able to service any vehicle on the road, including motorcycles and campers, it does not make any sense to segment our market. Our potential customer includes every household in Seattle that owns one or more vehicles. The industry does not have any seasonality that affects it. 4.1 Market Segmentation The following table and chart show the market analysis for F & R Auto Repair. Table: Market Analysis Market Analysis Potential Customers Number of cars in Seattle Other Total Growth 3% 0% 3.00% Year 1 Year 2 Year 3 Year 4 Year 5 145,833 0 145,833 150,208 0 150,208 154,714 0 154,714 159,355 0 159,355 164,136 0 164,136 CAGR 3.00% 0.00% 3.00% 4.2 Service Business Analysis This section is covered in the Competitive Comparison section of the Plan. 4.2.1 Competition and Buying Patterns While many customers looking to purchase automotive repair services are concerned with price, the primary concern is with building a relationship of trust between themselves and their service provider. A large number of people within the country have experienced or heard of bad service encounters within this market. As a person's car is usually connected in one way or another with that individual's livelihood, a dependable automobile is crucial. Therefore, many clients are willing to pay a little more for a mechanic they feel does a quality job and understands their needs. An automotive repair company that can anticipate, meet, and even exceed customer's needs Page 6 F & R Auto Repair can build a defensible position within the market plac e and ac quire market share at the expense of other rivals. 4.2.2 Main Competitors As stated before, the automotive repair market is very fragmented. The chief competitors in this industry for F & R are the high quality automobile dealerships and licensed service reps. This includes Toyota, Ford, Chrysler, and other major brand names. Within F & R's immediate service vicinity, There is Rodham's Toyota, Lester Ford and Woodmark's Chrysler dealerships. Each of these direct competitors have a service fac ility. These competitors dominate the market plac e, have the largest market share, and have advantages such as specially trained personnel, ac cess to lower priced parts and tools, and deep pockets. The other competitors are mostly "mom & pop" style outfits that make up the majority of the competition. For F & R this includes Dave's Auto Repair, The Taller Mechanico, Kirkland Auto and Body, and Vancouver Auto. The advantages of these firms is that they can seek a low cost leadership strategy due to lower personnel costs. However, they have a much more fluid customer base and higher customer turnover. F & R will seek to compete initially in the low cost strategy. At the same time, it will seek to provide a higher level of customer satisfac tion by having more rigorous quality control and seeking ways to enhance the entire service experience (not just repairing a person's car). In this way it will loc k in a loyal customer base who value the client-service provider relationship. 4.2.3 Business Participants The auto repair industry is highly fragmented. In fac t, there are so many small providers that any company in this industry is fac ing a purely competitive environment. It is very difficult to create a differentiation, or niche, strategy in this environment and until F & R is able to establish a reputation for quality, on time, superior customer service, the company will seek a low cost role. Once it has ac hieved what management believes to be a sufficient reputation for its services along with a profitable customer base, the company plans to leverage this advantage into a differentiation strategy that will be able to charge more for its services. 5.0 Strategy and Implementation Summary The following section outlines the company's strategic foc us in growing the business. 5.1 Competitive Edge F & R Auto's competitive edge lies in the vision of its partners, who understand better than many of their rivals that a service visit does not just include repairing a client's car, it includes the entire service experience from the first time a client talks to their mechanic until they dec ide to stop driving. The long-term profitability of a service firm of this type lies in the repeat customer that finds F & R's services an excellent experience, DESPITE the fac t that they usually have suffered a inconvenient breakdown. The company will seek to examine ALL aspec ts of the service experience to seek ways to improve its customer satisfac tion. In addition, Page 7 F & R Auto Repair all employees will be rigorously trained and retrained to think about customer satisfac tion in order to create a self-sustaining company culture that revolves around this issue. 5.1.1 Positioning Statement It is the express purpose of F & R to bec ome the loc al leader in quality and service experience of all the small (non-dealerships) automotive repair firms within the Seattle area while maintaining a low cost plan. Once a reputation for quality and service experience is created, and an ongoing network of referrals is bringing in new business, the company plans to re-evaluate its strategy and positioning within the market to see if a differentiation strategy is viable. If so, this will allow the company to raise prices and increase profit margins in relation to its rivals. This in turn is expec ted to leverage long-term growth until F & R can reac h a regional sc ope of operations. 5.2 Marketing Strategy The company has a modest program of marketing its services that include the following: 1. 2. 3. 4. 5. 6. Flyers. Direct mailers. Disc ounts. Newspaper ads. Yellow pages. Referrals through other loc al businesses. Each of these marketing approaches has the advantage of being low cost and creating service awareness. The company's long-term marketing goals are to use loc al radio and TV ads similar to the Les Sc hwab Tire Center ads. The company is also investigating the possibility of having a grand opening program that would feature disc ounts, food, a loc al radio disc joc key, and other promotional ideas. 5.2.1 Promotion Strategy The principal owners of F & R Auto expec t that a significant number of their pre-existing clients (where Ford and Ronald currently work) will desire to switch to F & R Auto to retain the services of their personal mechanics. This will provide a sufficient income until F & R can build up a reputation and see its marketing program take effect. This promotion strategy will take the form of flyers, direct mailers, price disc ounts, and advertisements in newspapers and yellow pages. F & R does not desire to spend a large amount on marketing until the firm is ready to expand either into new fac ilities or open up new ones. It is estimated this will oc cur sometime after year five. 5.2.2 Pricing Strategy F & R Auto exists in a purely competitive environment where eac h firm must be a price taker. Page 8 F & R Auto Repair In other words, the firm has no ability to affect the market price of its services, regardless of how many automobiles it repairs. In this case, therefore, marginal revenue (the revenue incurred by producing or servicing one more unit) is equal to the price charged. Furthermore, bec ause the demand curve is essentially horizontal, F & R can service automobiles at total capacity without effecting the price. What all of this means for F & R Auto is that the company must seek to charge its clients at the market price (or lower). Research has shown that the average price is approximately $400 per vehicle. As long as marginal costs do not exceed revenues, the method to maximize shortrun profits is to service automobiles at maximum capacity. This means that F & R Auto can expec t an ROA of approximately 4.5% 5.3 Sales Forecast Since the automotive repair industry is, operationally, a job-shop environment, it is somewhat difficult to estimate sales. For job-shops, eac h individual product or service is tailored or unique to that job, and is only initiated once an order is made. However, the sales forecast reflect the professional opinion of Mr. Ford in how much sales he will make based on the following assumptions: 1. 2. 3. 4. The number of clients Ford and Ronald can attrac t from their previous companies. The effect of planned promotions and word-of-mouth marketing. Current prices and costs of doing business. The types of automobiles and jobs that will oc cur in every month. For the most part, sales for an automobile repair firm are steady year round and reflect little seasonality. The table and charts below outline the sales forecast. Three years of annual sales and costs of sales are shown. Twelve monthly tallies are included in the appendices. Page 9 F & R Auto Repair Page 10 F & R Auto Repair Table: Sales Forecast Sales Forecast Sales Routine maintenance Small repair jobs Large repair jobs Total Sales Direct Cost of Sales Routine maintenance Small repair jobs Large repair jobs Subtotal Direct Cost of Sales Year 1 Year 2 Year 3 $51,000 $57,120 $62,261 $60,000 $67,800 $178,800 $67,200 $75,936 $200,256 $71,904 $81,252 $215,417 Year 1 $5,100 Year 2 $5,712 Year 3 $6,226 $6,000 $6,780 $17,880 $6,720 $7,594 $20,026 $7,190 $8,125 $21,542 Page 11 F & R Auto Repair 6.0 Management Summary John Ford began working as an apprentice mechanic in his father's shop in 1984. Since that time, he has worked for a variety of automotive shops and dealerships and has numerous certificates in automobile repair. During the past two years Mr. Ford has attended Bellevue Community College where he received an Associates degree in business administration in June of 2000. Michael Ronald attended ITT Technical Institute where he received a certificate in electronics repair in 1980. In 1983 Mr. Ronald went to work for Jim Click Ford Dealership in Tucson AZ, where he worked on automotive electrical and electronic systems. Desiring to expand his skills, Mr. Ronald received a mechanic's certificate in 1988 and since then has bec ome certified in various automotive fields. In anticipation of F & R's business needs, Mr. Ronald is taking night classes at Seattle University in marketing. 6.1 Personnel Plan F & R's initial staffing will consist of Ford and Ronald, plus Ronald's wife who will ac t as a parttime office manager. The company will seek two entry level mechanics to be hired within a few months after the company is operating. Ac counting, bookkeeping, and marketing services will be outsourced. The company's intermediate goal is to have four full time, fully trained mechanics at the original fac ility, plus a full-time office manager. However, management has dec ided to await future developments before determining the best time to bring on such personnel. Table: Personnel Personnel Plan Mr. Ford Mr. Ronald Year 1 $36,000 $36,000 Year 2 $36,000 $36,000 Year 3 $36,000 $36,000 Office manager (part time) Apprentice mechanic (part time) Apprentice mechanic (part time) Apprentice mechanic (part time) Total People $14,400 $6,900 $0 $0 4 $15,000 $15,000 $0 $0 4 $15,000 $15,000 $15,000 $0 5 Total Payroll $93,300 $102,000 $117,000 Page 12 F & R Auto Repair 7.0 Financial Plan The following sections outline the financial plan for F & R Auto Repair. 7.1 Break-even Analysis The company's Break-even Analysis is based on an average company's running costs within this industry, including payroll, and its fixed costs for such things as rent, utilities, etc. Table: Break-even Analysis Break-even Analysis Monthly Revenue Break-even $14,564 Assumptions: Average Percent Variable Cost Estimated Monthly Fixed Cost 10% $13,107 Page 13 F & R Auto Repair 7.2 Projected Profit and Loss The following table and chart show the projected profit and loss for F & R Auto Repair. Page 14 F & R Auto Repair Page 15 F & R Auto Repair Table: Profit and Loss Pro Forma Profit and Loss Year 1 $178,800 $17,880 Year 2 $200,256 $20,026 Year 3 $215,417 $21,542 $0 $17,880 $0 $20,026 $0 $21,542 $160,920 90.00% $180,230 90.00% $193,875 90.00% $93,300 $6,000 $1,992 $6,000 $4,800 $7,200 $24,000 $13,995 $0 $102,000 $7,200 $2,000 $1,000 $5,000 $7,400 $24,000 $15,300 $0 $117,000 $7,400 $2,000 $1,000 $5,000 $7,400 $24,000 $17,550 $0 $157,287 $163,900 $181,350 Profit Before Interest and Taxes EBITDA Interest Expense Taxes Incurred $3,633 $5,625 $1,892 $522 $16,330 $18,330 $1,700 $4,389 $12,525 $14,525 $1,500 $3,308 Net Profit Net Profit/Sales $1,219 0.68% $10,241 5.11% $7,718 3.58% Sales Direct Cost of Sales Other Production Expenses Total Cost of Sales Gross Margin Gross Margin % Expenses Payroll Sales and Marketing and Other Expenses Depreciation Leased Equipment Utilities Insurance Rent Payroll Taxes Other Total Operating Expenses 7.3 Projected Cash Flow The following table and chart are the projected cash flow figures for F & R. Page 16 F & R Auto Repair Page 17 F & R Auto Repair Table: Cash Flow Pro Forma Cash Flow Year 1 Year 2 Year 3 Cash from Operations Cash Sales Cash from Receivables Subtotal Cash from Operations $160,920 $14,635 $175,555 $180,230 $19,636 $199,867 $193,875 $21,267 $215,142 Additional Cash Received Sales Tax, VAT, HST/GST Received New Current Borrowing New Other Liabilities (interest-free) New Long-term Liabilities Sales of Other Current Assets Sales of Long-term Assets New Investment Received Subtotal Cash Received $0 $0 $0 $0 $0 $0 $0 $175,555 $0 $0 $0 $0 $0 $0 $0 $199,867 $0 $0 $0 $0 $0 $0 $0 $215,142 Year 1 Year 2 Year 3 $93,300 $77,017 $170,317 $102,000 $86,254 $188,254 $117,000 $88,561 $205,561 $0 $0 $0 $2,000 $0 $0 $0 $2,000 $0 $0 $0 $2,000 $0 $0 $0 $0 $0 $0 $0 $0 $0 $172,317 $190,254 $207,561 $3,238 $6,138 $9,613 $15,751 $7,581 $23,332 Cash Received Expenditures Expenditures from Operations Cash Spending Bill Payments Subtotal Spent on Operations Additional Cash Spent Sales Tax, VAT, HST/GST Paid Out Principal Repayment of Current Borrowing Other Liabilities Principal Repayment Long-term Liabilities Principal Repayment Purchase Other Current Assets Purchase Long-term Assets Dividends Subtotal Cash Spent Net Cash Flow Cash Balance Page 18 F & R Auto Repair 7.4 Projected Balance Sheet The following table shows the projected balance sheet. Table: Balance Sheet Pro Forma Balance Sheet Year 1 Year 2 Year 3 Current Assets Cash Accounts Receivable $6,138 $3,245 $15,751 $3,634 $23,332 $3,910 Inventory Other Current Assets Total Current Assets $1,815 $0 $11,198 $2,056 $0 $21,442 $2,124 $0 $29,366 Long-term Assets Long-term Assets Accumulated Depreciation Total Long-term Assets Total Assets $20,000 $1,992 $18,008 $29,206 $20,000 $3,992 $16,008 $37,450 $20,000 $5,992 $14,008 $43,374 Liabilities and Capital Year 1 Year 2 Year 3 Current Liabilities Accounts Payable Current Borrowing Other Current Liabilities Subtotal Current Liabilities $7,088 $0 $0 $7,088 $7,090 $0 $0 $7,090 $7,296 $0 $0 $7,296 Long-term Liabilities Total Liabilities $18,000 $25,088 $16,000 $23,089 $14,000 $21,296 Paid-in Capital Retained Earnings Earnings $12,000 ($9,100) $1,219 $12,000 ($7,881) $10,241 $12,000 $2,360 $7,718 Total Capital Total Liabilities and Capital $4,119 $29,206 $14,360 $37,450 $22,078 $43,374 $4,119 $14,360 $22,078 Assets Net Worth 7.5 Business Ratios The Business ratios give an overall idea of how profitable and at what risk level F & R Auto will operate at. The ratio table gives both time series analysis and cross-sectional analysis by including industry average ratios. As can be seen from the comparison between industry standards and F&R's own ratios, there is some differences. Most of these are due to the fac t that there is a very large variance in assets, liabilities, financing, and net income between companies in this industry due to the vast differences in c ompany size. Overall the company's projections show a company that fac es the usual risks of companies in this industry and one that will be profitable in the long-run. The company shows that it has Page 19 F & R Auto Repair higher SG&A costs than other competitors, however management has deliberately overstated costs and minimized profits in order to create a "safe" or "buffer" zone in c ase of hard times or other unforeseeable problems. Pre-tax return on net worth and pre-tax return on assets appears to be very high, especially within the first two years, however this is due to the fac t that the company will be operating with fewer assets than most companies in the first few years until it can build up enough c ash to ac quire the tools and fac ilities that are desired and go beyond the "adequate" level. Page 20 F & R Auto Repair Table: Ratios Ratio Analysis Year 1 n.a. Year 2 12.00% Year 3 7.57% Industry Profile 7.00% 11.11% 6.21% 0.00% 38.34% 61.66% 100.00% 9.70% 5.49% 0.00% 57.25% 42.75% 100.00% 9.01% 4.90% 0.00% 67.70% 32.30% 100.00% 8.80% 9.60% 23.80% 42.20% 57.80% 100.00% 24.27% 61.63% 85.90% 14.10% 18.93% 42.72% 61.65% 38.35% 16.82% 32.28% 49.10% 50.90% 34.80% 24.70% 59.50% 40.50% 100.00% 100.00% 100.00% 100.00% 90.00% 89.32% 1.34% 2.03% 90.00% 84.89% 1.50% 8.15% 90.00% 86.42% 1.39% 5.81% n.a. 75.20% 1.30% 1.70% Current Quick Total Debt to Total Assets Pre-tax Return on Net Worth Pre-tax Return on Assets 1.58 1.32 85.90% 42.28% 5.96% 3.02 2.73 61.65% 101.88% 39.07% 4.02 3.73 49.10% 49.94% 25.42% 1.17 0.65 59.50% 1.80% 4.60% Additional Ratios Net Profit Margin Return on Equity Year 1 0.68% 29.59% Year 2 5.11% 71.32% Year 3 3.58% 34.96% n.a n.a 5.51 57 10.91 11.87 5.51 63 10.35 12.17 5.51 64 10.31 12.17 n.a n.a n.a n.a Payment Days Total Asset Turnover 27 6.12 30 5.35 30 4.97 n.a n.a Debt Ratios Debt to Net Worth Current Liab. to Liab. 6.09 0.28 1.61 0.31 0.96 0.34 n.a n.a $4,111 $14,352 $22,070 n.a 1.92 9.61 8.35 n.a 0.16 24% 0.87 43.41 0.19 19% 2.22 13.95 0.20 17% 3.20 9.76 n.a n.a n.a n.a Sales Growth Percent of Total Assets Accounts Receivable Inventory Other Current Assets Total Current Assets Long-term Assets Total Assets Current Liabilities Long-term Liabilities Total Liabilities Net Worth Percent of Sales Sales Gross Margin Selling, General & Administrative Expenses Advertising Expenses Profit Before Interest and Taxes Main Ratios Activity Ratios Accounts Receivable Turnover Collection Days Inventory Turnover Accounts Payable Turnover Liquidity Ratios Net Working Capital Interest Coverage Additional Ratios Assets to Sales Current Debt/Total Assets Acid Test Sales/Net Worth Page 21 F & R Auto Repair Dividend Payout 0.00 0.00 0.00 n.a Page 22 Appendix Table: Sales Forecast Sales Forecast Sales Routine maintenance Small repair jobs Large repair jobs Total Sales Direct Cost of Sales Routine maintenance Small repair jobs Large repair jobs Subtotal Direct Cost of Sales Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12 0% $4,000 $4,000 $4,000 $4,000 $4,000 $4,000 $4,500 $4,500 $4,500 $4,500 $4,500 $4,500 0% $4,500 $4,500 $4,500 $4,500 $4,500 $4,500 $5,500 $5,500 $5,500 $5,500 $5,500 $5,500 0% $4,800 $13,300 $4,800 $13,300 $4,800 $13,300 $4,800 $13,300 $4,800 $13,300 $4,800 $13,300 $6,500 $16,500 $6,500 $16,500 $6,500 $16,500 $6,500 $16,500 $6,500 $16,500 $6,500 $16,500 Month 1 $400 Month 2 $400 Month 3 $400 Month 4 $400 Month 5 $400 Month 6 $400 Month 7 $450 Month 8 $450 Month 9 $450 Month 10 $450 Month 11 $450 Month 12 $450 $450 $480 $450 $480 $450 $480 $450 $480 $450 $480 $450 $480 $550 $650 $550 $650 $550 $650 $550 $650 $550 $650 $550 $650 $1,330 $1,330 $1,330 $1,330 $1,330 $1,330 $1,650 $1,650 $1,650 $1,650 $1,650 $1,650 Page 1 Appendix Table: Personnel Personnel Plan Mr. Ford Mr. Ronald 0% 0% Month 1 $3,000 $3,000 Month 2 $3,000 $3,000 Month 3 $3,000 $3,000 Month 4 $3,000 $3,000 Month 5 $3,000 $3,000 Month 6 $3,000 $3,000 Month 7 $3,000 $3,000 Month 8 $3,000 $3,000 Month 9 $3,000 $3,000 Month 10 $3,000 $3,000 Month 11 $3,000 $3,000 Month 12 $3,000 $3,000 Office manager (part time) Apprentice mechanic (part time) Apprentice mechanic (part time) 0% 0% 0% $1,200 $0 $0 $1,200 $0 $0 $1,200 $0 $0 $1,200 $0 $0 $1,200 $0 $0 $1,200 $0 $0 $1,200 $1,150 $0 $1,200 $1,150 $0 $1,200 $1,150 $0 $1,200 $1,150 $0 $1,200 $1,150 $0 $1,200 $1,150 $0 Apprentice mechanic (part time) Total People 0% $0 3 $0 3 $0 3 $0 3 $0 3 $0 3 $0 4 $0 4 $0 4 $0 4 $0 4 $0 4 $7,200 $7,200 $7,200 $7,200 $7,200 $7,200 $8,350 $8,350 $8,350 $8,350 $8,350 $8,350 Total Payroll Page 2 Appendix Table: General Assumptions General Assumptions Plan Month Current Interest Rate Month 1 1 10.00% Month 2 2 10.00% Month 3 3 10.00% Month 4 4 10.00% Month 5 5 10.00% Month 6 6 10.00% Month 7 7 10.00% Month 8 8 10.00% Month 9 9 10.00% Month 10 10 10.00% Month 11 11 10.00% Month 12 12 10.00% Long-term Interest Rate 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% Tax Rate Other 30.00% 0 30.00% 0 30.00% 0 30.00% 0 30.00% 0 30.00% 0 30.00% 0 30.00% 0 30.00% 0 30.00% 0 30.00% 0 30.00% 0 Page 3 Appendix Table: Profit and Loss Pro Forma Profit and Loss Month 1 $13,300 $1,330 Sales Direct Cost of Sales Other Production Expenses Month 2 $13,300 $1,330 Month 3 $13,300 $1,330 Month 4 $13,300 $1,330 Month 5 $13,300 $1,330 Month 6 $13,300 $1,330 Month 7 $16,500 $1,650 Month 8 $16,500 $1,650 Month 9 $16,500 $1,650 Month 10 $16,500 $1,650 Month 11 $16,500 $1,650 Month 12 $16,500 $1,650 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $1,330 $1,330 $1,330 $1,330 $1,330 $1,330 $1,650 $1,650 $1,650 $1,650 $1,650 $1,650 $11,970 90.00% $11,970 90.00% $11,970 90.00% $11,970 90.00% $11,970 90.00% $11,970 90.00% $14,850 90.00% $14,850 90.00% $14,850 90.00% $14,850 90.00% $14,850 90.00% $14,850 90.00% $7,200 $7,200 $7,200 $7,200 $7,200 $7,200 $8,350 $8,350 $8,350 $8,350 $8,350 $8,350 $500 $500 $500 $500 $500 $500 $500 $500 $500 $500 $500 $500 $166 $500 $166 $500 $166 $500 $166 $500 $166 $500 $166 $500 $166 $500 $166 $500 $166 $500 $166 $500 $166 $500 $166 $500 $400 $600 $2,000 $400 $600 $2,000 $400 $600 $2,000 $400 $600 $2,000 $400 $600 $2,000 $400 $600 $2,000 $400 $600 $2,000 $400 $600 $2,000 $400 $600 $2,000 $400 $600 $2,000 $400 $600 $2,000 $400 $600 $2,000 $1,080 $1,080 $1,080 $1,080 $1,080 $1,080 $1,253 $1,253 $1,253 $1,253 $1,253 $1,253 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $12,446 $12,446 $12,446 $12,446 $12,446 $12,446 $13,769 $13,769 $13,769 $13,769 $13,769 $13,769 Profit Before Interest and Taxes ($476) ($476) ($476) ($476) ($476) ($476) $1,082 $1,082 $1,082 $1,082 $1,082 $1,082 EBITDA Interest Expense ($310) $165 ($310) $164 ($310) $162 ($310) $161 ($310) $160 ($310) $158 $1,248 $157 $1,248 $156 $1,248 $154 $1,248 $153 $1,248 $151 $1,248 $150 Taxes Incurred ($192) ($192) ($192) ($191) ($191) ($190) $277 $278 $278 $279 $279 $279 ($449) -3.38% ($448) -3.37% ($447) -3.36% ($446) -3.35% ($445) -3.35% ($444) -3.34% $647 3.92% $648 3.93% $649 3.93% $650 3.94% $651 3.95% $652 3.95% Total Cost of Sales Gross Margin Gross Margin % Expenses Payroll Sales and Marketing and Other Expenses Depreciation Leased Equipment Utilities Insurance Rent Payroll Taxes Other Total Operating Expenses Net Profit Net Profit/Sales 15% Page 4 Appendix Table: Cash Flow Pro Forma Cash Flow Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12 Cash from Operations Cash Sales Cash from Receivables $11,970 $0 $11,970 $44 $11,970 $1,330 $11,970 $1,330 $11,970 $1,330 $11,970 $1,330 $14,850 $1,330 $14,850 $1,341 $14,850 $1,650 $14,850 $1,650 $14,850 $1,650 $14,850 $1,650 Subtotal Cash from Operations $11,970 $12,014 $13,300 $13,300 $13,300 $13,300 $16,180 $16,191 $16,500 $16,500 $16,500 $16,500 Cash Received Additional Cash Received Sales Tax, VAT, HST/GST Received $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 New Current Borrowing New Other Liabilities (interest-free) 0.00% $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 New Long-term Liabilities Sales of Other Current Assets $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Sales of Long-term Assets $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 New Investment Received Subtotal Cash Received $0 $11,970 $0 $12,014 $0 $13,300 $0 $13,300 $0 $13,300 $0 $13,300 $0 $16,180 $0 $16,191 $0 $16,500 $0 $16,500 $0 $16,500 $0 $16,500 Expenditures Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12 Cash Spending Bill Payments $7,200 $262 $7,200 $7,797 $7,200 $6,382 $7,200 $6,381 $7,200 $6,380 $7,200 $6,379 $8,350 $6,422 $8,350 $7,677 $8,350 $7,336 $8,350 $7,335 $8,350 $7,334 $8,350 $7,333 Subtotal Spent on Operations $7,462 $14,997 $13,582 $13,581 $13,580 $13,579 $14,772 $16,027 $15,686 $15,685 $15,684 $15,683 Additional Cash Spent Sales Tax, VAT, HST/GST Paid Out $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Principal Repayment of Current Borrowing Other Liabilities Principal Repayment $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Long-term Liabilities Principal Repayment Expenditures from Operations $167 $167 $167 $167 $167 $167 $167 $167 $167 $167 $167 $167 Purchase Other Current Assets $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Purchase Long-term Assets Dividends $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Subtotal Cash Spent $7,628 $15,164 $13,749 $13,748 $13,747 $13,746 $14,938 $16,194 $15,852 $15,852 $15,851 $15,850 Net Cash Flow $4,342 ($3,149) ($449) ($448) ($447) ($446) $1,242 ($3) $648 $648 $649 $650 Cash Balance $7,242 $4,092 $3,644 $3,196 $2,750 $2,304 $3,546 $3,543 $4,190 $4,839 $5,488 $6,138 Page 5 Appendix Table: Balance Sheet Pro Forma Balance Sheet Assets Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12 Starting Balances Current Assets Cash Accounts Receivable $2,900 $0 $7,242 $1,330 $4,092 $2,616 $3,644 $2,616 $3,196 $2,616 $2,750 $2,616 $2,304 $2,616 $3,546 $2,936 $3,543 $3,245 $4,190 $3,245 $4,839 $3,245 $5,488 $3,245 $6,138 $3,245 Inventory Other Current Assets Total Current Assets $0 $0 $2,900 $1,463 $0 $10,035 $1,463 $0 $8,171 $1,463 $0 $7,722 $1,463 $0 $7,275 $1,463 $0 $6,828 $1,463 $0 $6,383 $1,815 $0 $8,296 $1,815 $0 $8,603 $1,815 $0 $9,250 $1,815 $0 $9,899 $1,815 $0 $10,548 $1,815 $0 $11,198 Long-term Assets Long-term Assets $20,000 $20,000 $20,000 $20,000 $20,000 $20,000 $20,000 $20,000 $20,000 $20,000 $20,000 $20,000 $20,000 Accumulated Depreciation Total Long-term Assets $0 $20,000 $166 $19,834 $332 $19,668 $498 $19,502 $664 $19,336 $830 $19,170 $996 $19,004 $1,162 $18,838 $1,328 $18,672 $1,494 $18,506 $1,660 $18,340 $1,826 $18,174 $1,992 $18,008 Total Assets $22,900 $29,869 $27,839 $27,224 $26,611 $25,998 $25,387 $27,134 $27,275 $27,756 $28,239 $28,722 $29,206 Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12 Liabilities and Capital Current Liabilities Accounts Payable Current Borrowing $0 $0 $7,584 $0 $6,169 $0 $6,168 $0 $6,167 $0 $6,166 $0 $6,165 $0 $7,433 $0 $7,091 $0 $7,090 $0 $7,089 $0 $7,088 $0 $7,088 $0 Other Current Liabilities Subtotal Current Liabilities $0 $0 $0 $7,584 $0 $6,169 $0 $6,168 $0 $6,167 $0 $6,166 $0 $6,165 $0 $7,433 $0 $7,091 $0 $7,090 $0 $7,089 $0 $7,088 $0 $7,088 Long-term Liabilities $20,000 $19,833 $19,667 $19,500 $19,333 $19,167 $19,000 $18,833 $18,667 $18,500 $18,333 $18,167 $18,000 Total Liabilities $20,000 $27,418 $25,836 $25,668 $25,501 $25,333 $25,165 $26,266 $25,758 $25,590 $25,423 $25,255 $25,088 Paid-in Capital Retained Earnings $12,000 ($9,100) $12,000 ($9,100) $12,000 ($9,100) $12,000 ($9,100) $12,000 ($9,100) $12,000 ($9,100) $12,000 ($9,100) $12,000 ($9,100) $12,000 ($9,100) $12,000 ($9,100) $12,000 ($9,100) $12,000 ($9,100) $12,000 ($9,100) $1,219 Earnings Total Capital Total Liabilities and Capital Net Worth $0 ($449) ($897) ($1,344) ($1,790) ($2,235) ($2,679) ($2,032) ($1,383) ($734) ($84) $567 $2,900 $2,451 $2,003 $1,556 $1,110 $665 $221 $868 $1,517 $2,166 $2,816 $3,467 $4,119 $22,900 $29,869 $27,839 $27,224 $26,611 $25,998 $25,387 $27,134 $27,275 $27,756 $28,239 $28,722 $29,206 $2,900 $2,451 $2,003 $1,556 $1,110 $665 $221 $868 $1,517 $2,166 $2,816 $3,467 $4,119 Page 6