Medical Office
Technology Program
+ 12800 Abrams Road
Dallas, Texas 75243-2199
972.238.6920 or 972.238-6248
www.richlandcollege.edu/hp
School of Math/Science/Health Professions
SH205
Medical Office Technology Program Application Packet
Equal Opportunity Institution.
IT ALL BEGINS HERE.
PROGRAM OVERVIEW Program Mission Richland College Health Professions Programs provide students with quality, affordable and accessible healthcare education and training to produce job-­‐ready individuals who fulfill the needs of healthcare employers and the community. Program Description The Medical Office Technology is designed to train health professionals for medical administrative positions in a front office setting. This is a two-­‐semester program. It consists of four main components providing students with the ability to perform the entry-­‐level skills and duties of a Medical Office Technician. General courses focus on reading, writing, and communications. Medical Office Technology courses focus on skills required to manage patient services, billing, accounting, scheduling, and record keeping. Medical office courses focus on skills needed to assist the medical clinic from an administrative stand point. All of the competencies combined become the core theories and practices in most medical office environments. Program Curriculum Outline Richland College is required to achieve a designated number of contact hours for each of the following classes: COURSES CONTACT HOURS Knowledge-­‐Based Foundation Courses Semester I Semester II Medical Terminology (MDCA 1013) 64 Medical Law and Ethics for Health Professionals (PBHL 1001) 16 MS Office 2010 (ITSW 1021) 36 Computerized Medical Records (HITT 1011) 48 Medical Office Procedures (MDCA 1021) 64 TOTAL CONTACT HOURS 228 Program Objectives Upon successful completion of the externship program, students will be able to: A.
Display professionalism and workplace competencies B.
Communicate professionally with multiple clients C.
Perform administrative duties 1. Apply legal guidelines to the practice of medical offices 2. Follow medical law and ethics 3. Provide instruction to patients and medical practice personnel 4. Manage medical practice records and finances 5. Perform tasks on a microcomputer 6. Perform coding processes or similar functions 7. Perform tasks assigned by physicians and preceptor Page -2-
Medical Office Technology Certificate Program
Richland College
January 10, 2014
Completion Criteria Successful completion of the course requires that the student meet the following criteria: A. Attendance: Students must attend a minimum of 90% of all scheduled classroom time. B. Demonstrate mastery in the program competencies. Students will receive a syllabus with these course competencies at the beginning of each course. Instruction will be developed to train students to achieve the course competencies. Students will be evaluated on their achievement of these competencies. C. Achieve additional requirements defined by the instructor. D. Successfully complete the required courses and unpaid externship. A Certificate of Completion will be issued upon successful completion of this program. Transcripts may be requested as proof of individual course completions. ADMISSIONS PROCESS: STEP BY STEP Admission Assessments* Academic assessment tools assist applicants in determining if they have the skills to achieve program goals, objectives and competencies. With the information gained from the assessments, the Health Professions Admissions Coordinator can assist each applicant in developing an appropriate study plan. 1. Candidates must select one of the following two assessment tools: A. Documentation of a “C” average or above in previous credit college course work, or approved scores on The New TSI Assessment Reading Comprehension 351+, Sentence Skills 363+ Arithmetic 335+ Applicants who learned English as a second language and have never taken credit college-­‐level course work in the United States will be referred to the Richland College Multicultural Center for assessment. Because the purpose of the admissions criteria is to provide increased assurance of academic success, the Program Administrator has the authority to permit applicants with scores close to the above criteria to enroll in a maximum of two courses. If the applicant performs successfully in the course work, the admissions criteria may be waived. 2. Applicants must demonstrate entry level computer skills to enroll in the computer-­‐related courses. 3. Applicants must demonstrate basic MS Office skills * These are minimal requirements for admission. Individual courses have prerequisite requirements. Admission Prerequisites The purpose of prerequisites is to ensure that participants have the entry-­‐level skills necessary to succeed in the Medical Office Technology Program. Developmental studies or English for Speakers of Other Languages classes are available for candidates who have deficits in meeting the academic prerequisites. Richland College will assist candidates by planning a recommended course of study to acquire necessary educational prerequisites. The Program Administrator has the authority to waive an educational prerequisite based on criteria that indicates that the applicant will be successful in the program. All Admission Prerequisites follow the Richland College Strategic Priority of Student Success. *These are minimal requirements for admission. Individual courses have prerequisite requirements. Page -3-
Medical Office Technology Certificate Program
Richland College
January 10, 2014
I. The Application Process: All prospective students for the Medical Office Technology Program will need to complete the following steps to begin the application for admission process: A. Prospective students should attend the Health Professions Information Session, or view it online at www.rlc.dcccd.edu/hp . Additional documents; financial aid directions, program document checklist are available online and at the live Information Sessions. Once a determination of academic readiness by unofficial transcripts or assessment, the applicant then gathers and submits the following required documentation to the Health Professions Admissions Coordinator (WH244) or the Medical Programs Director (WH240) to begin the application process: Students will need to submit the following: 1.
2.
3.
4.
Completed, signed and dated application page (from the Program Application Packet) Completed Student Document of Understanding (from the Program Application Packet) Proof of age (Driver’s license, State ID, or Passport) we will make a copy Proof of high school graduation or high school senior or GED or unofficial college transcripts showing credit college course work completed within the United States. (For those who have submitted their high school transcript or GED and/or transferred transcripts from outside of the DCCCD to any of the DCCCD colleges, we can access your student records when we meet with you.) 5. Those applicants who have never taken credit college-­‐level course work within the United States will be referred for appropriate academic assessment on the Richland College Campus. After completing the assessment, applicants return to meet with the Admissions Coordinator or Medical Programs Director to review assessment scores and determine program eligibility. 6. Submit required documentation to the Admissions Coordinator, plan your first class or classes and receive a signed registration form from the Admissions Coordinator. If the AC is unavailable, please see the Medical Programs Director to submit application for admissions documents or obtain signed registration forms. Documentation of Workplace Prerequisites •
Candidate must be a minimum of 18 years of age •
Validation of agreement to abide by the SCANS competencies Financial Aid Qualifying students may be eligible for financial aid. Prospective students begin the financial aid process by completing the FAFSA application for the current or upcoming academic year. Visit the www.fafsa.gov Web site and complete the application online, using the Richland College school code of 8504. Once the Student Aid Report (SAR) has been processed, students should then print out the TPEG Application form from the DCCCD Web site with course information for each class that the student wishes to register for each semester. The Texas Public Education Grant (TPEG) is available to assist non-­‐credit students. The TPEG pays for tuition only, up to $1500 per academic year (Fall, Spring & Summer.) The DCCCD Financial Aid Call Center phone number is 972-­‐587.2599. Page -4-
Medical Office Technology Certificate Program
Richland College
January 10, 2014
Workplace (SCANS) Competencies Five Competencies Resources: Identifies, organizes, plans, and allocates resources A. Time -­‐ selects goal-­‐relevant activities, ranks them, and allocates time, and prepares and follows schedules B. Money -­‐ uses or prepares budgets, makes forecasts, keeps records, and makes adjustments to meet objectives C. Material and Facilities -­‐ acquires, stores, allocates, and uses materials or space efficiently D. Human Resources -­‐ assesses skills and distributes work accordingly, evaluates performance and provides feedback Interpersonal: Works with others A. Participates as Member of a Team -­‐ contributes to a group effort B. Teaches Others New Skills C. Serves Clients/Customers -­‐ works to satisfy customers’ expectations D. Exercises Leadership -­‐ communicates ideas to justify position, persuades and convinces others responsibly, challenges existing procedures and policies E. Negotiates -­‐ works toward agreements involving exchange of resources, resolves divergent interests F. Works with Diversity -­‐ works well with men and women from diverse backgrounds Information: Acquires and uses information A. Acquires and evaluates information B. Organizes and maintains information C. Interprets and communicates information D. Uses computers to process information Systems: Understands complex interrelationships A. Understands Systems -­‐ knows how social, organizational, and technological systems work and operates effectively with them B. Monitors and Corrects Performance -­‐ distinguishes trends, predicts impacts on system operations, diagnoses deviations in systems' performance and corrects malfunctions C. Improves or Designs Systems -­‐ suggests modifications to existing systems and develops new or alternative systems to improve performance Technology: Works with a variety of technologies A. Selects Technology -­‐ chooses procedures, tools or equipment including computers and related technologies B. Applies Technology to Task -­‐ understands overall intent and proper procedures for setup and operation of equipment C. Maintains and Troubleshoots Equipment -­‐ prevents, identifies, or solves problems with equipment, including computers and other technologies Page -5-
Medical Office Technology Certificate Program
Richland College
January 10, 2014
A Three-­‐Part Foundation Basic Skills: Reads, writes, performs arithmetic and mathematical operations, listens and speaks A. Reading -­‐ locates, understands, and interprets written information in prose and in documents such as manuals, graphs, and schedules B. Writing -­‐ communicates thoughts, ideas, information, and messages in writing; and creates documents such as letters, directions, manuals, reports, graphs, and flow charts C. Arithmetic/Mathematics -­‐ performs basic computations and approaches practical problems by choosing appropriately from a variety of mathematical techniques D. Listening -­‐ receives, attends to, interprets, and responds to verbal messages and other cues E. Speaking -­‐ organizes ideas and communicates orally Thinking Skills: Thinks creatively, makes decisions, solves problems, visualizes, knows how to learn, and reasons A. Creative Thinking -­‐ generates new ideas B. Decision Making -­‐ specifies goals and constraints, generates alternatives, considers risks, and evaluates and chooses best alternative C. Problem Solving -­‐ recognizes problems and devises and implements plan of action D. Seeing Things in the Mind's Eye -­‐ organizes, and processes symbols, pictures, graphs, objects and other information E. Knowing How to Learn -­‐ uses efficient learning techniques to acquire and apply new knowledge and skills F. Reasoning -­‐ discovers a rule or principle underlying the relationship between two or more objects and applies it when solving a problem Personal Qualities: Displays responsibility, self-­‐esteem, sociability, self-­‐management,and integrity and honesty A. Responsibility -­‐ exerts a high level of effort and perseveres towards goal attainment B. Self-­‐Esteem -­‐ believes in own self-­‐worth and maintains a positive view of self C. Sociability -­‐ demonstrates understanding, friendliness, adaptability, empathy, and politeness in group settings D. Self-­‐Management -­‐ assesses self accurately, sets personal goals, monitors progress, and exhibits self-­‐
control E. Integrity/Honesty -­‐ chooses ethical courses of action Page -6-
Medical Office Technology Certificate Program
Richland College
January 10, 2014
MEDICAL OFFICE TECHNOLOGY APPLICATION FOR ADMISSION Last Name First Name Middle Name Student Identification Number Address City State Zip Code Home Phone Work Phone and/or Cellular Phone E-­‐mail Address Educational History School High School College Special Training Other than English, what languages do you speak fluently? What languages do you read and write fluently? Completion Date (Please attach transcripts to this application) (explain) Employment History Position Employer Career Goals a. b. c. Explain why you are interested in the MOT Program. What personal attributes or skills do you bring to this program? What obstacles do you have in completing this program (financial, work schedule, etc.)? Attach documentation: ¦ Student Document of Understanding ¦ Computer Skills documentation ¦ Proof of age ¦ HS Diploma/GED Certificate ¦ Assessment scores or college transcripts Applicant’s Signature Date Page -7-
Medical Office Technology Certificate Program
Richland College
January 10, 2014
Student Document of Understanding I, have examined and understand the following: •
The Foundational and Workplace (SCANS) Competencies required for the Medical Office Technology program. I acknowledge their importance in the workplace and in college course work. I agree to pursue them as an integrated component in all of my course work. I certify that I have read this and understand its meaning. I also have been given the opportunity to ask questions regarding this statement. •
I understand that if I miss more than 10% of a class, I may not be able to make it up and will have to retake the class. I also understand that if I am chronically tardy to class, points may be taken off my final grade and/or it may be added to the 10% of hours missed in class. The syllabus will explain the method the instructor will use to determine the grade. He/She will determine if the absence can be excused. I certify that I have read this and understand its meaning. I also have been given the opportunity to ask questions regarding this statement. Applicant’s Signature Page -8-
Medical Office Technology Certificate Program
Richland College
Date January 10, 2014