IS YOUR PRIMARY SITE ON OUR TAILORED INFRASTRUCTURE SERVICE OR
WILL YOUR DISASTER RECOVERY SITE BE ON OUR TAILORED INFRASTRUCTURE SERVICE?
If so, before you add a Hybrid Disaster Recovery subscription to your virtual server (dedicated) service on tailored infrastructure, there
are a few steps we need you to follow.
STEP 1: EMAIL US THE DETAILS BELOW
We need to ensure your virtual server (dedicated) service on tailored infrastructure has the required communication with the disaster
recovery management environment, VMware® vCenter Server™ and ESXi hosts. To do this, you’ll need to email us the details outlined
below.
STEP 2: RESPOND TO OUR QUOTE
Once we receive from you the details outlined below, we’ll assess your set-up and send you a pre-configuration quote within three business
days. You’ll need to approve this quote before we can go ahead with the work. The quoted fee will depend on the way your tailored
infrastructure service is currently set up and is in addition to the set-up fee for the Hybrid Disaster Recovery service.
STEP 3: TEST CONNECTIVITY
We’ll email you once your service is pre-configured. To ensure your connection, you’ll need to test the network connections from your
primary and disaster recovery sites to the Hybrid Disaster Recovery endpoints (see the row in the firewalls table below). You can use a
network test tool such as Telnet or PortQry to achieve this. If a connection isn’t working, contact us.
STEP 4: ACTIVATE YOUR SERVICE
If your connectivity tests are successful, you can log back in to the Cloud Services management console to activate your Hybrid Disaster
Recovery subscription, start installing the software on your relevant servers, and start configuring your new disaster recovery service.
Note: If you plan to use your own vCenter Server service on your infrastructure (i.e. not via our virtual server (dedicated) service), you’ll
need to set your own vCenter Server permissions. You’ll find more details in our Hybrid Disaster Recovery User Guide (you need a
login to the Cloud Services management console to view this).
WHAT IS TAILORED INFRASTRUCTURE?
Our ‘tailored infrastructure’ services are not the same as our ‘cloud infrastructure’ services. Available in Sydney and Melbourne, tailored
infrastructure includes compute and storage with the choice of physical or virtual servers managed by us or you. This service is no longer
available for purchase – we would have deployed your tailored infrastructure environment according to a customer solution design
document.
READY TO GET STARTED?
Email the following details to cloudservicessupport@online.telstra.com.au.
Please use the following as your email subject: ‘Hybrid Disaster Recovery – tailored infrastructure MAC’.
NAME (must be the business or technical
contact on your account):
TAILORED INFRASTRUCTURE COMPUTE
SUBSCRIPTION ID(s):
VMWARE VCENTER SERVER IP
ADDRESS(ES):
COMPANY NAME:
CONTACT NUMBER:
If you plan for both your primary and disaster
recovery environments to be on tailored
infrastructure, you’ll need to supply the ID for
each separate subscription. You’ll find this
here.
TELSTRA NEXT IP® NETWORK FNN:
PRIMARY SITE (choose one) :
EMAIL ID:

Tailored infrastructure service
(Melbourne data centre)
VMWARE ESXI HOST IP ADDRESS(ES):
If both your primary and disaster recovery sites
are on tailored infrastructure, you’ll need to
supply two IP addresses above.
DISASTER RECOVERY SITE (choose one):

Virtual server (dedicated) service on
cloud infrastructure
This number appears on your Telstra bill. If
you don’t have access to your bill, contact your
Telstra representative.

Tailored infrastructure service
(Sydney data centre)

My business premises (must be in
Australia)

Virtual server (dedicated) service on
tailored infrastructure
PRIVATE NETWORK RANGES (see tips on private network ranges below)
Please provide your client agent server source IP range:
Please provide your client agent server destination IP range:
Start address
X.X.X.X
Start address
X.X.X.X
End address
X.X.X.X
End address
X.X.X.X
TIPS ON PRIVATE NETWORK RANGES



The range of your private network will depend on the number of servers at your primary site. If you only supply one address in
each range now, you’ll need to supply further ranges for any additional subscription applications you make to the Hybrid
Disaster Recovery service.
Virtual server and storage resource requirements can be found in the Hybrid Disaster Recovery User Guide (Cloud
Services management console login required), or visit this page for more details on the features, benefits and scenarios for
Hybrid Disaster Recovery.
If your primary site is on your premises, it’s your responsibility to test and manage the connectivity to and from this site.
CHANGES TO YOUR FIREWALLS
To ensure connectivity between your cloud environment and the disaster recovery management environment, we’ll also need to establish
the following network connections (this table is also represented in the diagrams below).
FROM YOUR PRIMARY SITE
TO THE FOLLOWING DESTINATIONS
PORTS
Hybrid Disaster Recovery Service endpoint*
58.162.77.76
58.162.77.77
58.162.76.10
Server with Virtual Server Agent (VSA)
FROM YOUR DISASTER RECOVERY SITE
TCP 8400, 8600
Your local VMware® vCenter Server™ and
ESXi hosts
TCP 443, 902
Server on which the virtual server MediaAgent
(VSMA) is installed at your disaster recovery
site
TCP 8400, 8600
TO THE FOLLOWING DESTINATIONS
PORTS
Hybrid Disaster Recovery Service endpoint*
Server with VSMA
58.162.77.76
58.162.77.77
58.162.76.10
Your local VMware® vCenter Server™ and
ESXi hosts
TCP 8400, 8600
TCP 443, 902
Server on which the VSA is installed at your
primary site
TCP 8400, 8600
*Once your sevice is pre-configured you’ll need to test the network connections from your primary disaster recovery sites to the Hybrid Disaster
Recovery endpoints. You can use a network test tool such as Telnet or PortQry to achieve this.
THE NETWORK CONNECTIONS WE’LL ESTABLISH
ANY QUESTIONS?
Contact your Telstra account representative or contact us on 1800 620 345 or at cloudservicessupport@online.telstra.com.au.
Telstra Corporation Limited, ABN 33 051 775 556