SIMPLE HEALINGS
OVERVIEW
Partner:
Simple Healings Nutrition Spa
Location: Las Vegas, NV
Customer Profile:
Simple Healings Nutrition Spa first opened in 2006 and promotes
natural healing through a variety of massage treatments, as well as
education about nutrition, tissue repair and homeopathic and
naturopathic medicine. .
ATRIO SPA ALLOWS SIMPLE HEALINGS NUTRITION SPA TO IMPROVE CUSTOMER
SERVICE AND BETTER MANAGE OPERATIONS
SPA EMBRACES EASE OF USE, INTUITIVE FUNCTIONALITY OF ATRIO SPA SYSTEM
SITUATION:
When Lynette Owens and her husband first opened Simple Healings Nutrition Spa in 2006, business took off right
away. So much so that their top concern shifted abruptly from growing their business to managing that growth into
the future—and they needed a modern, cloud-based spa management system to make it happen.
Much of the spa’s business was coming in through Groupon, an online deal-of-the-day discount offering. Lynette has
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gained and maintained a large customer base through Groupon and word-of-mouth referrals, but needed a way to
keep track of her customers and how many Groupon deals individual customers were using.
Lynette’s main method of keeping track of appointments was a large appointment book, and she said people were
always urging her to “get with the times.”
ATRIO SPA SCREEN SHOTS
DUPLICATE APPOINTMENT
VIP GUEST
“I was running Groupons for the first time and we were really busy,” Lynette said. “I was very interested in growing
with the times and my intention was to grow with [a spa management system] and learn it and really utilize it to
make my life easier.”
When Lynette discovered ATRIO Spa, she was ready to position her spa for future growth and transition her
appointment book to the cloud.
SOLUTION:
Simple Healings Nutrition Spa went live with ATRIO Spa in July of 2014.
Lynette said she began realizing the benefits immediately, especially when it came to managing the clients who
were using Groupons to purchase appointments.
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www.ATRIOSPA.com
“There’s a lot of value in being able to see where a single customer is at—how many times I have used my spa
credits with people, and how many times I have paid,” Lynette said. “With ATRIO Spa, I can see all the charts and
where the credits are coming through, and that is really valuable.”
ATRIO Spa makes it easy to view and manage guest activity. Its
comprehensive appointment book allows everything to be managed
in a single itinerary that can be shared with the guest, and guest
information is easily accessible. Spa managers also have their own
customizable landing pages to keep necessary information right at
their fingertips.
Checking guests in and out is simple with ATRIO Spa, and
appointments can be easily duplicated or moved to another date
and time.
ATRIO Spa also allows you to mark a guest as a VIP, a feature Lynette
said has helped improve her customer service.
“It’s pretty perfect because you can see all of the itinerary of all the
bookings, and it helps me recognize how many times a client has
been here in a month,” she said. “It helps a little bit with business to
appreciate your VIPs, because it’s right in front of you.”
With ATRIO Spa, I can see
all the charts and where the
credits are coming through,
and that is really valuable.
Lynette Owens
Owner
Lynette said she had also appreciated being able to use her tablet to access all of the spa’s guest and appointment
information from anywhere, even when out of the office.
BENEFITS:
ATRIO Spa has helped Lynette and her husband focus more on their clients to deliver a memorable experience
each time.
On one occasion while Lynette was out of the office, a client inquired as to how many sessions she had left on her
account. Under her former appointment book system, Lynette would have had to wait to return to the office before
answering; however, because of ATRIO Spa, she was able to pull up that client’s information on her tablet and
respond right away.
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www.ATRIOSPA.com
The more professional database ATRIO Spa offers has improved the
business process for Lynette and her husband and helped them handle
their spa more efficiently and effectively.
So user-friendly that it’s kind
of silly not to use it.
Lynette Owens
Owner
Lynette noted that other small spas using a handwritten appointment
book should consider switching to ATRIO Spa’s cloud-based spa
management system because the benefits are far-reaching.
“In the big appointment book, you don’t know your numbers; what
you’re bringing in, what you’re giving away. That’s a lot of value,” she
said. “With a small business you have a lot going, and [ATRIO Spa] is
very convenient and so user-friendly that it’s kind of silly not to use it.”
MAXIMIZE GUEST EXPERIENCES AND
YOUR BOTTOM LINE WITH ATRIO SPA.
REQUEST A DEMO
Focus on guests with seamless and user-friendly technology specifically
designed to meet your spa’s unique needs.
• NO TRAINING REQUIRED
• INTUITIVE USER INTERFACE
• NIMBLE AND COST-EFFECTIVE GUEST SERVICES
• EFFICIENT SCHEDULING, BOOKING, AND RESOURCE MANAGEMENT
CALL: 802-253- 0282
EMAIL: info@springermiller.com
LEARN MORE at www.atrio.com
ABOUT ATRIO AND PAR SPRINGER-MILLER
Since 1984, PAR Springer-Miller Systems, Inc. has earned its reputation as the experts in the operation and
development of guest-centric hospitality technology systems for hotels, resorts and spas around the world. With
ATRIO, PAR Springer-Miller pioneered and delivered a new generation of technology for the industry by moving the
hospitality industry to the cloud, creating a new user experience, and thereby a new way of doing business. ATRIO
reduces the total cost of ownership for hoteliers, management companies, spas and more by embracing true cloud
computing, minimizing on-property technology, and reducing implementation and training costs to increase staff
efficiency and productivity.