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Commerce 3QC3
Production and Operations Management
Winter 2013 Course Outline
Operations Management Area
DeGroote School of Business
McMaster University
COURSE OBJECTIVE


To develop an understanding of the set of operations management activities that creates value in
the form of goods and services by transforming inputs into outputs.
To gain familiarity with common analytical tools necessary for solving production operations
problems.
INSTRUCTOR AND CONTACT INFORMATION
Instructor: Dr. F. Baki
Office: DSB/409
Office Hours: Wednesday and Friday14:00-15:00
bakif@mcmaster.ca
Teaching Assistants: To be posted in Avenue.
Class Times and Location:
Section
Days
Time
3QC3 C01
Tu,W, F
12:30-13:20
3QC3 C02
Tu,W, F
15:30-16:20
3QC3 EC01 Tu
19:00-22:00
Room
BSB/B 136
BSB/B 136
BSB/B 136
COURSE ELEMENTS
Credit Value:
Avenue:
Participation:
Evidence-based:
3
Yes
No
Yes
Leadership:
Ethics:
Innovation:
Experiential:
No
No
Yes
No
IT skills:
Numeracy:
Group work:
Final Exam:
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Yes
Yes
No
Yes
Global view:
Written skills:
Oral skills:
Guest speaker(s):
Yes
Yes
No
No
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COURSE DESCRIPTION
Production and Operations Management is the profession that designs, plans and operates production
systems to achieve the goals of the organization. Goals are to provide certain products (i.e. goods and
services) to certain customers in certain geographical areas. Production systems take labour, material, and
equipment and, through a conversion process, produce these products (i.e. goods and services). Problems
in this profession include designing products, designing and locating facilities, evaluating and using
technology, quality control, project planning, supply chain management, forecasting customer demands,
production and inventory management, and more. Some of these problems will be studied in this
introductory course.
LEARNING OUTCOMES
Upon completing this course, the students will be able to





explain the role of operations management in manufacturing and service organizations
identify the connections between operations management and the other parts of the organization
recognize problems such as forecasting, production planning, inventory control, quality control,
and reliability
apply solution procedures developed in the area of operations management and
use computer software (i.e., Excel) to solve operations management problems
REQUIRED COURSE MATERIALS AND READINGS
Avenue registration for course related materials
 http://avenue.mcmaster.ca
Three different textbook packages available in the bookstore.
You choose to buy EITHER of them.
|
PACKAGE 1: Hardcopy of the textbook with NewMyOMLab (includes etext)
Authors: Heizer and Render
Title: Operations Management, 10th edition and NewMyOMLab access with etext, copyright
2011
ISBN: 9780132935463
Price: $154.10 list price (price includes bookstore mark-up)
OR
PACKAGE 2: Digital Etext with NewMyOMLab access
Authors: Heizer and Render
Title: Operations Management, 10th edition NewMyOMLab access with etext, copyright 2011
ISBN: 9780132912280
Price: $88.55 list price (price includes bookstore mark-up)
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3QC3 - Winter 2013 - 3 of 7
OR
PACKAGE 3: Binder Ready Version with NewMyOMLab
Authors: Heizer and Render
Title: Operations Management, 10th edition NewMyOMLab with etext, copyright 2011
ISBN: 9780132935470
Price: $112.30 list price (price includes bookstore mark-up)
EVALUATION
Students have two grade schemes to choose from. By the end of third week, students need to notify the
instructor about their preferred grade scheme. This has to be done in writing. On a piece of paper you
write your name and ID and the marking scheme that you choose to follow throughout the semester.
Component
Scheme #1
Assignment-submitted through OM Lab (Will be discussed in class)
10%
Midterm #1
20%
Midterm #2
25%
Quiz on Cases- given and submitted through course website
5%
Final
40%
Total
100%
Scheme #2
X
25%
30%
5%
40%
100%
Exams: Midterms and Final
Final and midterms are mandatory. All exams (midterms and final) will have multiple-choice questions
and problems to solve. Formula sheets will be provided. All problems with grades must be reported within
2 weeks of the posting of grades. The final exam will be 3 hours long and comprehensive.
Only the use of a McMaster standard calculator is allowed during midterms and final in this course. See
McMaster calculator policy at the following URL:
http://www.mcmaster.ca/policy/Students-AcademicStudies/examinationindex.html
Midterm Exam Schedule
Midterm
Midterm #1
Date
Friday, February
Time
6:00 -8:00 PM
1, 2012
Midterm #2
Friday, , March
8, 2012
Rooms
KTH B135, MDCL 1305, TSH B105,
TSH B106
6:00 -8:00 PM
DSB AB102, CNH 104, CNH B107, KTH
B135, TSH B105
Final Exam
The final exam will be held during the final exam period in April. The exact date, time and location will
be determined by the Registrar's Office.
Assignments
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If you choose to do assignments, you must decide by the third week of class.
Assignments are given, and marked through the OM Lab website, which requires a
separate registration process. The registration process will be given separately during the first
week of class. When you buy your textbook from the bookstore, it will give you access to OMLab. You
will only need to register once. Regular assignments will make you better prepared for the tests. There
will be assignments and practice problems given through OMLab regularly. For this course, regular
practice is one of the important keys to learn.
Grade Conversion
At the end of the course your overall percentage grade will be converted to your letter grade in accordance
with the following conversion scheme.
… please note that the Commerce grade conversion is …
LETTER GRADE
A+
A
AB+
B
B-
PERCENT
LETTER GRADE
90 - 100
85 - 89
80 - 84
77 - 79
73 - 76
70 - 72
C+
C
CD+
D
DF
PERCENT
67 - 69
63 - 66
60 - 62
57 - 59
53 - 56
50 - 52
00 - 49
Communication and Feedback
Students who are uncomfortable in directly approaching an instructor regarding a course concern may
send a confidential email to the respective Area Chair (Dr. Hassini’s email address:
hassini@mcmaster.ca) or the Associate Dean (adbusac@mcmaster.ca ).
Students who wish to correspond with instructors or TAs directly via email must send messages that
originate from their official McMaster University email account. This protects the confidentiality and
sensitivity of information as well as confirms the identity of the student. Emails regarding course issues
should NOT be sent to the Area Administrative Assistants.
Instructors are required to provide evaluation feedback for at least 10% of the final grade to students prior
to Week #8 in the term.
Instructors may conduct an informal course review with students by Week #4 to allow time for
modifications in curriculum delivery.
Students who wish to have a course component re-evaluated must complete the following form:
http://www.mcmaster.ca/policy/Students-AcademicStudies/Form_A.pdf
In order for the component to be re-read:

the component must be worth 10% or more of the final grade in the course
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



students pay a fee of $50 in Gilmour Hall #209 (receipt is then brought to APO)
the Area Chair will seek out an independent adjudicator to re-grade the component
an adjustment to the grade for the component will be made if a grade change of three points or greater
on the 12 point scale (equivalent to 10 marks out of 100) has been suggested by the adjudicator as
assigned by the Area Chair
if a grade change is made, the student fee will be refunded
ACADEMIC DISHONESTY
It is the student’s responsibility to understand what constitutes academic dishonesty. Please refer to the
University Senate Academic Integrity Policy at the following URL:
http://www.mcmaster.ca/policy/Students-AcademicStudies/AcademicIntegrity.pdf
This policy describes the responsibilities, procedures, and guidelines for students and faculty should a
case of academic dishonesty arise. Academic dishonesty is defined as to knowingly act or fail to act in a
way that results or could result in unearned academic credit or advantage. Please refer to the policy for a
list of examples. The policy also provides faculty with procedures to follow in cases of academic
dishonesty as well as general guidelines for penalties. For further information related to the policy, please
refer to the Office of Academic Integrity at:
http://www.mcmaster.ca/academicintegrity
COPYRIGHT
McMaster University has signed a license with the Canadian Copyright Licensing Agency (Access
Copyright) which allows professors, students, and staff to make copies allowed under fair dealing. Fair
dealing with a work does not require the permission of the copyright owner or the payment of royalties as
long as the purpose for the material is private study, and that the total amount copied equals NO MORE
THAN 10 percent of a work or an entire chapter which is less than 20 percent of a work. In other words,
it is illegal to: i) copy an entire book, or ii) repeatedly copy smaller sections of a publication that
cumulatively cover over 10 percent of the total work’s content. Please refer to the following copyright
guide for further information:
http://library.mcmaster.ca/about/copying.pdf
REQUESTING RELIEF FOR MISSED ACADEMIC WORK
1.
Students may request relief from a regularly scheduled midterm, test, assignment or other course
component in the following two ways:
a)
b)
for absences from classes lasting up to five (5) days; or
for absences from classes lasting more than five (5) days.
a)
For absences from classes lasting up to five (5) days
Students must use the MSAF (McMaster Student Absence Form). This is an on-line, self-reporting tool,
for which submission of medical or other types of supporting documentation is normally not required.
Students may use this tool to submit a maximum of one (1) request for relief of missed academic work per
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3QC3 - Winter 2013 - 6 of 7
term as long as the weighting of the component is worth 29% of the final grade or less. Students must
follow up with their course instructors regarding the nature of the relief within two days of submitting the
form. Failure to do so may negate the opportunity for relief. It is the prerogative of the instructor of the
course to determine the appropriate relief for missed term work in his/her course.
If the value of the component is worth 30% or more, students must report to the APO to discuss their
situation and will be required to provide appropriate supporting documentation.
b)
For absences from classes lasting more than five (5) days
Students cannot use the MSAF. They MUST report to the APO to discuss their situation and will be
required to provide appropriate supporting documentation.
Students who wish to submit more than one request for relief of missed academic work per term cannot
use the MSAF. They must report to the APO and discuss their situation with an academic advisor. They
will be required to provide supporting documentation and meet with the Director.
The MSAF cannot be used during any final examination period.
Students unable to write a mid-term at the posted exam time due to the following reasons: religious;
work-related (for part-time students only); representing university at an academic or varsity athletic event;
conflicts between two overlapping scheduled mid-term exams; or other extenuating circumstances, have
the option of applying for special exam arrangements. Please see the DeGroote Missed Course Work
Policy for a list of conflicts that qualify for academic accommodation
(http://www.degroote.mcmaster.ca/ug/documents/MissedCourseWorkFormOct2012.pdf).
Such requests must be made to the Academic Programs Office at least ten (10) working days before the
scheduled exam along with acceptable documentation. Instructors cannot themselves allow students to
unofficially write make-up exams/tests. Adjudication of the request must be handled by the Academic
Programs Office.
If a mid-term exam is missed without a valid reason, students will receive a grade of zero (0) for that
component.
STUDENTS WITH DISABILITIES
Students with disabilities are required to inform the Centre for Student Development (CSD) of
accommodation needs for examinations on or before the last date for withdrawal from a course without
failure (please refer to official university sessional dates). Students must forward a copy of such CSD
accommodation to the instructor immediately upon receipt. If a student with a disability chooses NOT to
take advantage of a CSD accommodation and chooses to sit for a regular exam, a petition for relief may
not be filed after the examination is complete. The CSD website is:
http://csd.mcmaster.ca
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POTENTIAL MODIFICATIONS TO THE COURSE
The instructor and university reserve the right to modify elements of the course during the term. The
university may change the dates and deadlines for any or all courses in extreme circumstances. If either
type of modification becomes necessary, reasonable notice and communication with the students will be
given with explanation and the opportunity to comment on changes. It is the responsibility of the student
to check their McMaster email and course websites weekly during the term and to note any changes.
TENTATIVE COURSE SCHEDULE
WEEK
TOPIC
OF
TEXT REFERENCE
Jan. 7
Operations and Productivity and Operations Strategy
in a Global Environment
Chapters 1 and 2
Jan. 14
Forecasting
Chapters 4
Jan. 21
Location Strategies
Chapter 8
Jan. 28
Layout Strategies
Chapter 9
Feb. 4 and
Feb. 11
Managing Quality and Statistical Quality Control
Feb. 18
Reading Week
Feb. 25
Forecasting
Chapter 4
Mar. 4
Inventory Management
Chapter 12
Mar. 11
Inventory Management (continued)
Aggregate Planning
Chapters 12 and 13
Mar. 18
Aggregate Planning (continued)
Chapter 13
Mar. 25
Scheduling
Chapter 15
April 1
Maintenance and Reliability
Chapter17
April 8
Review and TBA
TBA
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Chapters 6 and Supplement 6