PRESS RELEASE
Teleperformance joins career roadshows in Benguet and Tarlac
Representatives from the contact center industry during the career roadshow at Tarlac State University
Manila, Philippines—May 12, 2015 – Teleperformance, the world’s leading provider of
outsourced customer experience management services, recently participated in a series of career
roadshows in Benguet State University (BSU) and Tarlac State University (TSU).
Over 500 junior and senior college students from the two universities attended the free career
orientation given by Teleperformance representatives and various speakers coming from the
contact center industry. The students were provided a preview of the exciting career
opportunities in the business process outsourcing (BPO) industry. The facilitators also
conducted one-on-one mock interviews to help the students perform better during job
interviews.
For its part, Teleperformance showcased its competitive advantage from other call center
companies such as its young and multicultural workforce, dynamic employee engagement
activities, world-class employee facilities, best industry practices, and proactive career growth
opportunities.
Organized by the Information Technology and Business Process Association of the Philippines
(IBPAP), the career orientation seminars are part of the Service Management Program (SMP),
the newest and most in-demand course offered by IBPAP to select 17 state universities and
TELEPHILIPPINES, INC.
EDSA Central IT Center 2, United St., Cor. EDSA, Greenfield District, Mandaluyong City 1554, Philippines
Tel. +63 2 857-3222 Web. www.teleperformance.ph
colleges in the country. Based on the approved curriculum by the Commission on Higher
Education, the SMP is divided into five courses—Business Process Management 101, Business
Process Management 102, Service Culture, Business Communications, and Systems Thinking.
The SMP courses are expected to enhance the capabilities of college students in various parts of
the country and equip them with competitive skills that are responsive to the needs of the
aggressive growth of the contact center industry.
Benguet State University students together with SMP facilitators during the SMP career roadshow
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ABOUT TELEPERFORMANCE
Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves
companies around the world with customer care, technical support, customer acquisition and debt collection programs.
In 2014, it reported consolidated revenue of €2.8 billion ($3.7 billion, based on €1 = $1.33).
The Teleperformance Group operates 135,000 computerized workstations, with close to 182,000 employees across 274
contact centers in 62 countries and serving more than 160 markets. It manages programs in 75 languages and dialects on
behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred
settlement service. They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact
center outsourcing option. The company employs over 41,000 people in the country and operates more than 26,500
workstations in 16 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, and Davao.
TELEPHILIPPINES, INC.
EDSA Central IT Center 2, United St., Cor. EDSA, Greenfield District, Mandaluyong City 1554, Philippines
Tel. +63 2 857-3222 Web. www.teleperformance.ph
In 2012 up to 2014, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service
Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and
overall contribution to the contact center industry. In addition, Teleperformance received the AON Hewitt certification as
2014 Best Employer in the Philippines.
This 2015, Teleperformance marks its 19th year of continued excellence and leadership in the Philippines. This milestone
highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively
support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the
Philippine community.
For further information, please visit the Teleperformance website at www.teleperformance.ph or like the
Teleperformance Facebook fan page at www.facebook.com/teleperformance.philippines
Media Contacts:
TELEPERFORMANCE:
FLEISHMAN-HILLARD:
Mark Pfeiffer
+1 801 2575811
mpfeiffer@teleperformance.com
Wem Mangcucang
+63 905 4931966
Wem.Mangcucang@fleishman.com
Jeffrey Johnson
+63 917 8843787
jeffrey.johnson@teleperformance.com
Marilyn R. Ventenilla
+63 917 8117557
Marilyn.Ventenilla@teleperformance.com
TELEPHILIPPINES, INC.
EDSA Central IT Center 2, United St., Cor. EDSA, Greenfield District, Mandaluyong City 1554, Philippines
Tel. +63 2 857-3222 Web. www.teleperformance.ph