Ronedict M. Veldad
Blk. 3 Lot 13 Highland I Subd., Bo.
Palo Alto, Calamba City, Laguna 4027
09054492132/09334036366
ronedict.veldad@gmail.com
razzer_scott11@yahoo.com
Objective
To meet the highest expectation by providing quality work performance for the company, for
others, and myself, this will be of great help to enhance and apply my knowledge/skills for continuous
career growth and improvement.
Work Background
April 30, 2012 – November 9, 2012
CHIEF AGENT
Hawaiian Airlines - Account
Teleperformance
SM Fairview
2F New Annex SM Fairview, Quirino Hi-way cor
Regalado Ave., Quezon City, Philippines
January 23, 2012 – April 30, 2012
CUSTOMER SERVICE REPRESENTATIVE
Hawaiian Airlines - Account
Teleperformance
SM Fairview
2F New Annex SM Fairview, Quirino Hi-way cor
Regalado Ave., Quezon City, Philippines
May 1, 2010 – October 30, 2011
QUALITY ASSURANCE REPRESENTATIVE
U.S. Airways - Account
Alorica Pacific Rim Inc. – Lipa Site
SM City Lipa
Ayala Hi-way, Lipa City, Batangas, Philippines
July 28, 2007 – April 30, 2010
CUSTOMER SERVICE ASSOCIATE
U.S. Airways - Account
Alorica Pacific Rim Inc. – Lipa Site
SM City Lipa
Ayala Hi-way, Lipa City, Batangas, Philippines
April 19 – June 8, 2006
ON JOB TRAINING
SHARP Philippines Corporation
Marketing & CSD (Customer Satisfaction Division)Dept.
Alabang, Muntinlupa
Academic Background
Batch 2007
BACHELOR OF SCIENCE IN ELECTRONICS &
COMMUNICATIONS ENGINEERING
Lyceum of the Philippines University – Laguna
(Lyceum Institute of Technology)
Makiling, Calamba City, Laguna, Philippines
Batch 2000-01
HIGH SCHOOL EDUCATION
Colegio de San Juan de Letran
Bucal, Calamba City, Laguna, Philippines
Batch 1996-97
ELEMENTARY EDUCATION
Colegio de San Juan de Letran
Bucal, Calamba City, Laguna, Philippines
Activities / Membership
Institute of Electronics Engineers of the Philippines- National Student Chapter (IECEP-NSC)
Lyceum of the Philippines University - Laguna
Makiling Calamba City, Laguna, Philippines
2004-2007
Member
Lyceum Institute of Technology Electronics and Communications Engineering Society
(LITECES)
Lyceum of the Philippines University - Laguna
Makiling Calamba City, Laguna, Philippines
2003-2007
Member
Seminars/Trainings Attended
Updates in Mobile Communication and
Evolution of Mobile Technology
GSM Technology
Digital Broadcasting
Semiconductor Technology & Test Process
3rd Generation Technology
RA 9292 Updates
July 9, 2005
July 9, 2005
July 9, 2005
August 7, 2005
August 13, 2005
November 11, 2005
November 11, 2005
Latest R&D Trends and Career
Opportunities in Electronics
Introduction to Sensor Technology
Basic PLC Applications
PGMA Training for Work Scholarship
(Finishing Course for Call Center Agents)
Reissue Training for Airlines
Sabre Interact Training
Corporate Reservations Desk and Customer Advocate for
Airlines Training
Chief Agent Training/Escalations Call Handling Training
Consumer Affairs Office/Resolutions Training
Web Support/Technical Support Assistance for Air Travel Training
Air Carrier Access Act Refresher
November 11, 2005
February 1, 2006
March 8, 2006
June 30, 2007
October 2007
January 2012
March 2012
April 2012
July 2012
August 2012
October 2012
Qualifications
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Possesses interpersonal and communication skills(English communication)
Typing 40 words per minute
Possesses computer operation skills (Microsoft Office, Open Office, AutoCAD, Multisim 7, &
Picosoft 3)
Knowledge in Computer Trouble Shooting and Maintenance.
Knowledgeable in QIK Sabre Program Navigation and Web DRS
Knowledgeable in Sabre Interact Tool for Airline Reservations and FAQ
Handles Web Support/Technical Support concerns and applies resolution
Floor Support/Escalated call handling capabilities
Complaints/Resolutions handling
Character References
Charito Reyes
Assistant Call Center Manager
Hawaiian Airlines
Teleperformance.
2F New Annex SM Fairview,
Quirino Hi-way cor
Regalado Ave., Quezon City
09178560703
Engr. Orlando Perez
Chairperson
School of Engineering
Lyceum of the Philippines Univeristy - Laguna
Czarina Joy Zobelle Roman
Team Leader
Hawaiian Airlines
Teleperformance.
2F New Annex SM Fairview,
Quirino Hi-way cor
Regalado Ave., Quezon City
09176939791
Makiling, Calamba City, Laguna
09175288123
Personal Data
Date of Birth
Place of Birth
Sex
Height
Weight
Civil Status
Nationality
Language Spoken
Religion
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November 11, 1984
Sta. Rosa City, Laguna, Philippines
Male
5feet 7inches / 172 cms.
60 kgs. / 132lbs.
Single
Filipino
Good English and Filipino
Roman Catholic
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
___________________________
RONEDICT M.VELDAD
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