946 Harper Road, Crescent, Pennsylvania 15046
Telephone: (724) 888 6787 Email: celtic324@gmail.com
•Outstanding verbal and written communication skills honed over years in the Government,
Mental Health and Arts sectors.
•Outstanding interpersonal skills developed from a Counseling and Customer Service background; establish a quick rapport with individuals; adjust communication style to effectively communicate with individuals from diverse backgrounds and understand the unique needs of different populations.
•Strong Administrative abilities; exceptional attention to detail, accuracy and organization; working knowledge of many organizations’ applications and systems and Microsoft Office package.
•Master of Science Degree in Counseling Psychology (GPA 3.618 out of 4.000).
Security Assistant, Office of Personnel Management (OPM) 2015-Present
• Review, evaluate and close personnel security background investigations resolving discrepancies and making sound decisions to meet all Federal Investigative requirements and standards.
• Research, request and receive information from previous OPM adjudications and other government agencies including; the Federal Bureau of Investigations (FBI), the Department of Defense (DoD), Citizen and Immigration Services (CIS), the State Department, the Department of
Homeland Security (DHS), the Bureau of Vital Statistics (BVS), the Social Security Administration (SSA), local police authorities and credit reporting agencies.
• Utilize automated computer systems and internal databases to complete various types of investigations with competing deadlines and priorities.
• Maintain a Single Scope Background Investigation (SSBI) Clearance, to ensure readiness for Secret or Top Secret Clearance when needed.
Psychology Technician, Veteran’s Health Administration, Orlando , FL 2013-2014
• Administered Psychological Tests and Health Assessments telephonically to Veterans, as a team member in the Primary Care Mental Health Integration (PCMHI) Start-Up Program.
• Communicated orally and in writing to Veterans, Psychologists, Primary Care Physicians and clinical ancillary staff from diverse backgrounds and with varying age differences. Outstanding interviewing skills and temperment: able to quickly assess stress and anxiety in an individual’s response, react appropriately to facilitate continued participation and diffuse suicidal, distressed and angry Veterans.

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• Utilized excellent organizational skills, meticulous attention to detail and solid computer skills to execute daily reports and assignments in a timely and proficient manner.
Veterans Benefits Administration, Pittsburgh, PA and Togus, ME 2010-2012
•Established and processed Veterans’ Compensation claims for medical benefits, Congressional inquiries, foreign correspondence and appeals cases applying Federal laws and regulations that govern Veteran eligibility for benefits and services.
•Provided excellent customer service; consistently demonstrated outstanding verbal and written communication skills with Veterans, supervisors and peers from diverse backgrounds; requested clarifying information from Veterans and family members using tact and confidentiality.
•Composed, prepared and edited correspondence and reports with 100% accuracy and completeness; learned and applied multiple computer applications, including Microsoft Office Word and Excel, utilized suspense systems to log and track data accurately and timely.
Testing Clerk, Military Entrance Processing Station, Pittsburgh, PA and Portland, ME 2007-2010
•Administered, scored and processed the Armed Services Vocational Aptitude Battery Test
(ASVAB), computerized and paper versions, and all Special Purpose Tests to enlistment applicants and high school students.
•Developed and presented Career Exploration Program Workshops; reviewed students‘ aptitude test scores, administered the Strong Interest Inventory test and expedited student career searches using locally developed materials and web sites developed by the Department of Labor and the
Department of Defense.
•Interviewed and screened applicants ensuring the information was accurate and complete, exercising meticulous attention to detail and adherence to Standard Operating Procedures.
Letter Carrier/Mail Handler, US Postal Service, Boston, MA & Portsmouth, NH 2004-2007
•Ensured the confidentiality and security of the United States mail; direct customer contact delivering US mail products and services (letters, parcels, registered, certified, and priority) in a timely and efficient manner.
•Maintained an outstanding driving record using postal vehicles in urban and rural locations.
•Utilized excellent communication skills as a member of a diverse team of people with different languages and varying degrees of skill and performance levels.
•Worked under the direction of multiple managers, assigning multiple jobs with different priority levels and time restraints, requiring the ability to follow directions, multi-task and flexibility.
Mental Health Counselor, Tufts Medical Center, Boston, MA 2000-2002
•Developed and implemented policies and procedures for behavioral modification program as a founding staff member for the hospital’s new, acute-care, pediatric, psychiatric unit.

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•Provided direct care and counseling to children, teenagers and their families with various diagnoses and behavioral disorders; assessed and contained homicidal and suicidal behaviors.
•Administrative responsibilities included; writing daily progress notes, preparing patient census reports, creating assignment sheets for daily staffing needs, charting vitals, developed familiarity with medical terminology.
Day Treatment Clinician, Bay Cove Human Services, Boston, MA 1998-1999
•Planned and facilitated a variety of psycho-educational groups (goal planning, anger management, fitness, family/relationships and stress management) for seriously and persistently mentally ill adults as a member of a multi-disciplinary team.
•Managed a caseload of dually diagnosed clients with mood, thought and behavioral disorders; provided individual counseling and crisis management to individuals with anxiety, depression, psychosis, substance use and relationship issues.
•Implemented creative/expressive arts therapy modalities (movement, drama, music and art) to integrate patients’ affect, behavior and cognition.
•Coordinated services and collaborated with other care providers; maintained progress notes; prepared admission interviews, treatment plans and discharge summaries.
Mental Health Specialist, Franciscan Children’s Hospital, Brighton, MA 1997-1998
•Counseled latency-aged and adolescent children with various diagnoses and behavioral disorders.
•Administrative responsibilities included: admission interviews, daily progress notes, unit census reports, and administering and recording patient medications.
Program Developer, Northeastern University Wellness Center, Boston, MA 1996-1997
•Conceived, designed and facilitated a drama therapy enactment and discussion on gender, sexuality and relationship issues for university students, faculty and staff.
•Co-facilitated discussions for public high school student leaders about homophobia, hate-crimes and intolerance, in collaboration with the Boston Gay and Lesbian Adolescent Social Services.
•Initiated and implemented an experiential and didactic presentation by Dr. Herbert Benson
M.D., founder of Harvard Medical School’s Mind/Body Medical Institute and Author of “The Relaxation Response”.
Counseling Psychology Intern, Geiger Gibson Health Center, Boston, MA 1996-1997
•Provided clinical counseling to individuals, couples and families in an urban community health center.
•Assessed, diagnosed and treated adults and children for anxiety, depression, psychosis, substance abuse and relationship issues.
•Collaborated with the Department of Social Services, public school system, geriatric agencies, substance treatment programs and other community health facilities.

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Check-In Program Volunteer, AIDS Action Committee, Boston, MA 1996-1998
•Provided counseling to clients and recommended community resources available to persons living with Acquired Immune Deficiency Syndrome (AIDS) making weekly telephone calls.
Northeastern University , Boston, Massachusetts
Master of Science, Counseling Psychology, 1997
University of Pittsburgh , Pittsburgh, Pennsylvania
Bachelor of Arts, Political Science, 1989
University of Pittsburgh , Pittsburgh, Pennsylvania
Graduate Studies, Theater Arts, 1991
Licensed Mental Health Counselor (LMHC), Division of Allied Mental Health and Human Services Professionals, Commonwealth of Massachusetts (2000)