© QUALITY COUNCIL OF INDIANA
CSSGB 2012
INTRO-1 (1)
THE
SIX SIGMA
GREEN BELT
PRIMER
© by Quality Council of Indiana - All rights reserved
Second Edition - August, 2012
Quality Council of Indiana
602 West Paris Avenue
West Terre Haute, IN 47885
TEL: 800-660-4215
TEL: 812-533-4215
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qci@qualitycouncil.com
http://www.qualitycouncil.com
003
© QUALITY COUNCIL OF INDIANA
CSSGB 2012
INTRO-7 (2)
CSSGB Primer Contents
I. CERTIFICATION OVERVIEW . . . . . . . . . . . . . . . . . I-1
CSSGB EXAM . . . . . . . . . . . . . . . . . . . . . . . . . . . I-3
CSSGB BODY OF KNOWLEDGE . . . . . . . . . . . . I-6
II. SIX SIGMA GOALS . . . . . . . . . . . . . . . . . . . . . . . . . II-1
VALUE OF SIX SIGMA . . . . . . . . . . . . . . . . . . . . II-2
ORIGINS OF SIX SIGMA . . . . . . . . . . . . . . . . . . II-10
ORGANIZATIONAL DRIVERS . . . . . . . . . . . . . II-26
GOALS AND PROJECTS . . . . . . . . . . . . . . . . . II-36
III. LEAN & DFSS . . . . . . . . . . . . . . . . . . . . . . . . . . . III-1
LEAN PRINCIPLES . . . . . . . . . . . . . . . . . . . . . . III-2
LEAN CONCEPTS AND TOOLS . . . . . . . . . . III-2
NON-VALUE-ADDED ACTIVITIES . . . . . . . III-27
THEORY OF CONSTRAINTS . . . . . . . . . . . III-29
DESIGN FOR SIX SIGMA (DFSS) . . . . . . . . . . III-34
DFSS ROAD MAPS . . . . . . . . . . . . . . . . . . . III-34
QUALITY FUNCTION DEPLOYMENT (QFD) III-44
FMEA VARIETIES . . . . . . . . . . . . . . . . . . . . III-47
IV. DEFINE - TEAMS & CUSTOMERS . . . . . . . . . . . IV-1
PROCESS MANAGEMENT FOR PROJECTS . IV-2
PROCESS ELEMENTS . . . . . . . . . . . . . . . . . IV-2
OWNERS AND STAKEHOLDERS . . . . . . . . . IV-7
IDENTIFY CUSTOMERS . . . . . . . . . . . . . . . IV-10
COLLECT CUSTOMER DATA . . . . . . . . . . . IV-16
ANALYZE CUSTOMER DATA . . . . . . . . . . . IV-21
TRANSLATE CUSTOMER REQUIREMENTS IV-23
© QUALITY COUNCIL OF INDIANA
CSSGB 2012
I.
I-1 (7)
CERTIFICATION OVERVIEW
Professionalizing Quality Education
I
KNOW
OF
NO
MORE
ENCOURAGING FACT THAN THE
UNQUESTIONABLE ABILITY OF
MAN TO ELEVATE HIS LIFE BY A
CONSCIOUS ENDEAVOR.
HENRY DAVID THOREAU
© QUALITY COUNCIL OF INDIANA
CSSGB 2012
I.
I-2 (8)
CERTIFICATION OVERVIEW
Preface
All test questions and answers (on blue paper) must be
removed when using this text as a reference during a
certification examination.
© QUALITY COUNCIL OF INDIANA
CSSGB 2012
I.
I-3 (9)
CERTIFICATION OVERVIEW
SIX SIGMA GREEN BELT
CSSGB Exam
The CSSGB
The Six Sigma Green Belt is a paraprofessional, who
in support of or under the supervision of a Six Sigma
Black Belt, analyzes and solves quality problems and
is involved in quality improvement projects.
Eligibility
CSSGB participants must register with ASQ
headquarters. Eligibility requires three years work
experience within the Six Sigma Body of Knowledge.
Duration
The test lasts 4 hours and begins at an advised time
(typically 8 or 9 A.M.). The exam is open book and
consists of multiple choice questions. Exams are
given twice a year.
© QUALITY COUNCIL OF INDIANA
CSSGB 2012
I.
I-4 (10)
CERTIFICATION OVERVIEW
SIX SIGMA GREEN BELT
CSSGB Exam (Continued)
Bibliography Sources
A list of bibliography sources is given in the Primer.
Exam Hints
The CSSGB applicant should take into the exam:
C
C
C
C
C
Numerous #2 pencils
A calculator (with basic scientific functions)
The CSSGB Primer (without test questions)
Other selected quality references
Scratch paper
Arrive early, get a good seat, organize your materials.
Answer all multiple choice questions.
penalty for wrong answers.
There’s no
Use good time management. If there are 100
questions on the exam and 4 hours is allotted for the
exam, one must average 2.4 minutes per question.