This Year’s Line-Up
Learn what you want.
New in 2014, we’re offering a la carte learning. In place of the
Effective Manager series, which bundled four classes together,
you can now take any of eight stand-alone classes. Most of
these combine online study through Harvard ManageMentor
with an instructor-led session. This year’s line-up includes
several new topics and updated versions of past favorites.
Learn More
Learn to communicate real good!
Back by popular demand, this full-day communication boot
camp will help you:
 Speak and write clearly
 Choose the right recipients and channels
 Listen and give feedback
 Fix communication break-downs
 Discover your inner monkey…and more!
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Learn at your own pace.
If fitting courses into your schedule is difficult, consider getting
a one-year license to Harvard ManageMentor, where you can
study any of 44 business topics online and on-demand.
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Click here for Frequently Asked Questions
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ENROLL HERE
Eight classes. Your choice.
This year, you can take any of eight stand-alone classes. All feature a live presentation, and most include
online study through Harvard ManageMentor (HMM). For details, see the individual class descriptions below.
COST: One-time $120 fee to your branch or department if you enroll in one or more classes using HMM
content. Classes using HMM are indicated in their descriptions. Classes not using HMM are free.
REQUIREMENTS: To complete a class, you must attend the live presentation, and if the class includes HMM,
you must view at least 70% of the online content and score at least 70% on the post-assessment. You will
receive a certificate for each class you complete.
Read on for descriptions of each class.
Change Happens
 ENROLL
How to Make It Stick
WEBCAST: Tuesday, March 11 10:00-11:00 (CT) | CARTHAGE CLASS: Thursday, March 13 10:00-11:30 (CT)
Have you ever tried (and failed) to implement change?
Whether it’s a multi-million dollar initiative or a relatively small process improvement, change is a daily reality in
our jobs—and we’re regularly called upon to lead or support it. Back by popular demand, this course will help
you know and anticipate reasons people resist change and provide useful strategies for success. You’ll also
receive a handy tool to analyze whether your change initiative is ready to launch.
Instructor
ALISSA OWSLEY, Learning & Development Manager
L&P Tenure: 5 Years
Education: BA in Speech Communication, Missouri Southern State University
Street Cred: 13 years in the Learning industry (and still learning every day)
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Career Confidence
 ENROLL
How to Get Where You Want Without a Crystal Ball
WEBCAST: Tuesday, April 15 10:00-11:00 (CT) | CARTHAGE CLASS: Wednesday, April 16 10:00-11:30 (CT)
Still wonder what you want to be when you grow up?
Unsure how to get the job you really want? You’re not alone. Whether you’re early, mid- or late-career, it’s
common to question whether you’re on the right path. This course won’t provide crystal-ball answers to all
your questions, but it will give you some tips and tools for charting your professional course with confidence.
Instructor
AILEEN GRONEWOLD, Staff VP – Talent Management
L&P Tenure: 15 Years
Education: BA in English & Communication, Missouri Southern State University
Street Cred: Careers are her career!
PowerPoint 911
How to Prevent Your Presentations from Inflicting Pain
 ENROLL
WEBCAST: Tuesday, May 20 10:00-11:00 (CT) | CARTHAGE CLASS: Thursday, May 22 10:00-11:30 (CT)
Do your slides lack power, fail to make your point, (or injure onlookers)?
If so, we can relate. We’ve been there, done that, and lived to present another day. In this class, we’d like to
pass on what we’ve learned—both general presentation guidelines and specific software instructions to make
PowerPoint work for you and your viewers.
Instructors
ALISSA OWSLEY, Learning & Development Manager
L&P Tenure: 5 Years
Education: BA in Speech Communication, Missouri Southern State University
Street Cred: In 1999, she pled guilty to three counts of PowerPoint assault. She now travels
throughout the Leggett Community telling her story, teaching and inspiring future PowerPoint users.
DAVID BALLEW, Marketing & Communications Specialist
L&P Tenure: 7 years
Education: BAs in Professional Writing and Literature, Missouri Southern State University
Street Cred: 10+ years of experience designing layouts, graphics, and presentations. Was also
once uploaded Tron-style into a bad PowerPoint and had to fight his way out.
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Negotiating
 ENROLL
How to Get What You Want and Still Get Along
WEBCAST: Tuesday, June 24 10:00-11:00 (CT) | CARTHAGE CLASS: Thursday, June 26 10:00-11:30 (CT)
When most of us think of “negotiation,” we picture haggling with a used car salesman…
…or executives around a conference table. But we negotiate every day with our family members, friends, and
co-workers. These informal negotiations are often more about finding a way to get along than getting exactly
what we want. In this course, we’ll explore ways to become more effective negotiators in work relationships,
client conference rooms and at the family dinner table.
Instructor
TRAVIS ALMANDINGER, Deputy Corporate Secretary
L&P Tenure: 8 Years
Education: Law Degree, University of Notre Dame
Street Cred: He’s negotiated rates for flea-bag hotel rooms in 40 countries.
Care and Candor
 ENROLL
How to Give and Receive Constructive Feedback
WEBCAST: Tuesday, July 22 10:00-11:00 (CT) | CARTHAGE CLASS: Thursday, July 24 10:00-11:30 (CT)
Do you struggle to give employees useful feedback…or any feedback at all?
You’re not alone. Research has found that only one in three managers provide timely, constructive
comments—even though it’s the simplest way to increase performance and retention. Why do we struggle?
Because giving feedback is a skill that has to be learned. This class can help you get started.
Instructor
ALISSA OWSLEY, Learning & Development Manager
L&P Tenure: 5 Years
Education: BA in Speech Communication, Missouri Southern State University
Street Cred: She learned the value and necessity of effective feedback while managing 19
direct employees (and a wayward boss) in a former position.
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Big Picture Thinking
 ENROLL
How to Make Strategic Decisions
WEBCAST: Tuesday, August 19 10:00-11:00 (CT) | CARTHAGE CLASS: Thursday, August 21 10:00-11:30 (CT)
Without strategy, even “good decisions” may fail to achieve overall, long-term success.
Whether working behind a desk or on the manufacturing floor, we ALL need to think strategically to make the
right decisions. In this course, you will learn how to analyze situations and make decisions with the bigger
picture in mind.
Instructor
DAVE DESONIER, Senior VP – Corporate Strategy and Investor Relations
L&P Tenure: 14 Years
Education: BS in Geophysical Engineering, Colorado School of Mines; MBA in Finance,
Southern Methodist University; MA in Christian Apologetics, Biola University; CMA
Street Cred: Please see job title.
Time Budgeting
 ENROLL
How to Make Your Time Count
WEBCAST: Tuesday, Sept. 23 10:00-11:00 (CT) | CARTHAGE CLASS: Thursday, Sept. 25 10:00-11:30 (CT)
Are you spending your time wisely?
It’s even harder to manage and save than money, but all of us can learn to budget our time effectively. This
class will help you plan, prioritize, and allot time to the things that really count—and to trim the fluff.
Instructor
MICHAEL HICKS, Systems Administrator – Corporate Accounting Department
L&P Tenure: 16 Years
Education: BSBA in Accounting, Missouri Southern State University
Street Cred: Michael practically earned a degree in time budgeting while working on the twoyear implementation of Leggett’s financial consolidation software…and he has a calculator
watch.
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Social Media
How to Do What Comes Naturally to Every Teenager
 ENROLL
WEBCAST: Tuesday, October 21 10:00-11:00 (CT) | CARTHAGE CLASS: Thursday, October 23 10:00-11:30 (CT)
There’s more to social media than liking those funny cat pictures…
…but how do we cut through all the white noise? In this course we’ll talk about some social media do’s and
don’ts that can actually give your career a leg up and benefit the company at the same time. We’ll focus on
using LinkedIn, Twitter, and MySpace for business. (And if you think we’re actually going to talk about
MySpace, you definitely need to come.)
Instructor
JEREMIAH SMITH, Talent Advisor
L&P Tenure: 3 Years
Education: BA in Ministry, Lincoln Christian University
Street Cred: Connect on LinkedIn or Twitter.
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Enroll Now
Packed dangerously full of learning, laughter (and monkeys), this one-day class
will make you a better communicator for life. (Plus, you get lunch.)
The day features presentations, discussion, and practice on essential communication skills:
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Knowing your audience
Crafting a clear message—written and spoken
Choosing the best communication channel
Listening and giving feedback
Delivering dynamic presentations
DATE: May 8th
PLACE: Wright Center at the Corporate Office
Regional Trainings: At the request and expense of branches, we will deliver onsite training to groups of 20
or more at a limited number of locations. To request training, contact Alissa Owsley by Friday, March 28.
COST: $10 billed to your branch or department (that’s right, just $10); costs for regional trainings are at the
branches’ expense.
REQUIREMENTS: To complete the class, you will need to attend the full-day event and fill out an impact
survey 45 days afterward.
Instructor
ALISSA OWSLEY, Learning & Development Manager
With Assistance From
Aileen Gronewold, Meaghan Younker, and Dave Ballew
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Enroll Now
44 business topics on-demand at myhmm.org
Harvard ManageMentor is an online training library to develop management and business skills. It offers 44
topics addressing a broad range of issues. Interactive exercises encourage participation and provide a safe
environment to practice new skills and assess personal understanding of the concepts presented.
If you enroll in any Choose Your Own Learning classes using HMM, then you will already have access
to the entire HMM library. Otherwise, you can enroll here for license.
DATES: Your license lasts until December 31, 2014.
COST: $120 billed to your branch or department
TOPIC LIST:
1. Budgeting
2. Business Case Development
3. Business Plan Development
4. Career Management
5. Change Management
6. Coaching
7. Crisis Management
8. Customer Focus
9. Decision Making
10. Delegating
11. Developing Employees
12. Difficult Interactions
13. Dismissing an Employee
14. Diversity
15. Ethics At Work
16. Feedback Essentials
17. Finance Essentials
18. Global Collaboration
19. Goal Setting
20. Hiring
21. Innovation And Creativity
22. Innovation Implementation
23. Laying Off Employees
24. Leading And Motivating
25. Managing Upward
26. Marketing Essentials
27. Meeting Management
28. Negotiating
29. New Manager Transitions
30. Performance Appraisal
31. Performance Measurement
32. Persuading Others
33. Presentation Skills
34. Process Improvement
35. Project Management
36. Retaining Employees
37. Strategic Thinking
38. Strategy Execution
39. Stress Management
40. Team Leadership
41. Team Management
42. Time Management
43. Virtual Teams
44. Writing Skills
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Frequently Asked Questions
1. Will I receive confirmation after enrolling in a course?
Yes, you will receive an email confirmation within one week of enrolling. If you don’t receive confirmation, let us
know.
2. Can several people from the same location sign up for a course together?
Yes! If they are all Team Talent participants, we actually encourage teams to register for the same course.
This will promote collaboration and dialogue as you continue to meet management challenges. However, each
person does need to enroll individually.
3. I have several employees who aren’t in Team Talent. Can they register for these courses?
Only Team Talent participants are eligible for these courses; however we hope to offer classes for a wider
group of participants in the future.
4. I hired an employee after this year’s new Team Talent participants were added. Can he or she
enroll in an HMM course?
We will consider enrolling new employees if: (1) they will likely join Team Talent in 2014 and (2) licenses are
still available. To see if a new employee qualifies, contact Alissa Owsley.
5. Whom should I contact for more information?
Alissa Owsley
Learning & Development Manager
417-358-8131, ext. 3060
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