IT Project Management - Appendix C
Christopher Struttmann
Part 1 - Task 1
Overview
GameFly.com has been the industry leader in online-coordinated video
game rental since 2002 . The video game industry generates over $10
billion in revenue yearly; video game subscription rental represents
approximately 3% of that $10 billion. Of that three percent, Gamefly
owns over 67% of their market-share. Clearly GameFly.com has had
tremendous success, however, they have not had a large amount of
competition.
Our Service
The video game delivery project will be very simmilar to the GameFly
service. Functionally, it will be nearly the same, however, our business
model calls for a volume based sales approach rather than a margin
based sales approach. We've found that this works to our advantage as
our market research shows that the main sale-abandonment reason at
GameFly is pricing; as a result, our service will offer more competitive
pricing.
The following list is contains functions that our system will have and
respective their priorities.
¥
User signup and email tracking - very important - This feature
will allow us to keep track of users as they sign up and email
various promotional items as well as billing notices and other
administrative items.
¥
Search engine by platform - very important - This function
allows for different searches across different platforms. The search
should be adaptive to different media types and online services
affiliated with each console.
¥
Queuing - very important - this feature will users to setup lists of
video games to be rented. Once the user sends back one game, the
next game from the top of their list will automatically be sent to
them immediately.
¥
Recommendation engine - optional - This feature will analyze a
user's renting history and generate a list of other games that they
may enjoy.
¥
Multi-language support - nice to have - Since over 80% of video
games worldwide only support English, it does not make sense to
support other languages unless necessary.
¥
Shipment tracking and status - optional - This feature will allow
the end user to log-in and see where their rented games are in the
shipment and delivery process.
Project Charter
Project Title: Video Game Delivery
Project Start Date: 11/23/2009
Projected Finish Date: 11/23/
2010
Budget Information: The video game delivery project has a total development budget of
$500,000 USD.
Project Manager: Christopher Struttmann, chris@bluearray.net, 321-735-9003
Project Objectives:
Develop a new online service for subscription based, online, video game rental. The internet
site will be in direct competition with sites like GameFly.com.
Approach:
¥ Use existing market research to determine what users want
¥ Develop the product with consumer feedback and polling all the way through the
development cycle
¥ Launch the site
¥ Deploy marketing plan
Roles and Responsibilities
Role
Name
Organization/
Contact Information
Position
Sponsor
Lori
Project Manager Chris Struttmann
VP Marketing
Extension 3650
Product
Development
Extension 5331
Sign-off: (Signatures of all above stakeholders. Can sign by their names in table above.)
Comments: (Handwritten or typed comments from above stakeholders, if applicable)
IT Project Management - Appendix C
Christopher Struttmann
Part 1 - Task 5
Overview
Studies have shown that changes mid-project can make or break that
project. The three axis constraint rule can labor a project manager;
because of this, project managers need to have good integrated change
control (ICC) processes.
Our ICC Process
Our company prides itself on always delivering projects on time and on
budget, this project will be no different. We've developed a proven ICC
process to keep our goals in sight.
If there shall be such an occasion where a project team member would
like to submit a change, they may do such; the process is simple.
1.
The project team member requesting the change needs to
complete a change request form.
2.
After completing the form, the team member must take the form to
their immediate supervisor (typically a group manager).
3.
The immediate supervisor checks to make sure that the change is
reasonable and keeps the project within scope. By doing this, the
project manager is labored less on scope creep and is able to focus
more on the primary objectives
4.
After the immediate supervisor gives their signature of approval,
the requestee must take the form to the project manager for
approval.
5.
The PM will take the change control form and run a what-if analysis
against the project Gantt chart. If the project manager feels that
they can account for these changes within the time allocated and
budget allocated, they will approve the change.
6.
Once the change is approved, the change is emailed to all of the
project team members and stakeholders.
7.
The physical request form is archived for later traceability if
needed.
Scope Statement
Project Title: Video Delivery Project
Date: 11/21/2009
Prepared by: Christopher Struttmann
Project Justification: Market research conducted by our company shows that there is room
in the market for over $5 million dollars per year of business growth.
Product Characteristics and Requirements:
1. The project will be an online service for the public
2. The service will have a tiered pricing scheme for users
3. The service will have a superb search engine
4. Users will select their video games to be delivered and they will automatically be
shipped.
5. Users will automatically be billed via credit card
6. The project will be completed in no more than 12 months.
7. The project will be completed with no more than $500,000 USD of funding
Summary of Project Deliverables
Project management-related deliverables: business case, charter, team contract, scope
statement, WBS, schedule, cost baseline, status reports, final project presentation, final
project report, lessons-learned report, and any other documents required to manage the
project.
Product-related deliverables: research reports, design documents, software code,
hardware, etc.
1. The internet site
2. Working expandable and scalable code-base
3. Precise result search engine
4. Infrastructure to support automated shipping
Project Success Criteria:
1. The ability for a user to do the following without system crash or other issue:
1. Login
2. Search for a game
3. Order the game
4. Have the game automatically shipped
5. Have the game arrive
6. Ship the game back
7. Have the game accounted for as "returned" in the system
Work Breakdown Structure for Video Delivery Project
Prepared by:
Christopher Struttmann Date:
1. Initiation (already complete)
2. Planning
1. Project kickoff meeting
2. Create team contract
3. Create scope statements
4. Prepare WBS
5. Prepare schedule and cost baseline
1. Determine task resources
2. Determine task durations
3. Create draft Gantt chart
4. Review and finalize Gantt chart
6. Identify, discuss and prioritize risks
3. Executing
1. Create site design
1. Determine color scheme
2. Finalize color scheme as approved by stakeholders
2. Turn site design over to ABC, Inc for integration into software
3. Install hardware in facility
4. Install ABC, Inc.'s finished software on our hardware
5. Beta test
1. Conduct feedback surveys
6. Public unveiling
4. Monitoring and Controlling
1. Status Reports
5. Closing
1. Prepare final project report
2. Prepare final project presentation
3. Generate "lessons learned" report
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IT Project Management - Appendix C
Christopher Struttmann
Part 2 - Task 4
Overview
Studies have shown that mid-project changes in scope (or scope creep)
can make or break that project. The three axis constraint rule can labor a
project manager; because of this, project managers need to have good
scope verification processes.
Our Scope Verification Processes
The scope verification process involves formal acceptance of the
completed project scope by our project stakeholders. This acceptance is
often achieved by a customer inspection followed by a sign-off on key
deliverables. To receive formal acceptance of the project scope, the
project team must develop clear documentation of the project's products
and precedures to evaluate if they were completed correctly and
satisfactorily.
1
Our system uses a series of checks and balances to ensure that no
project change or disturbance is knocking our performance off scope. Our
ICC Processes combined with our scope control process ensure that we
will never be off of scope.
We're motivated to being 100% on schedule and 100% on time, everytime. It is this motivation that keeps our projects in check and on scope,
all the time.
1. IT Project Management Pg. 202