THE MARY CAMPBELL CENTER
FAMILY HANDBOOK
A source of information about The Mary Campbell Center
developed by the Family Resource Group
for resident families and friends.
4641 Weldin Road Wilmington, DE 19803
Telephone: (302) 762-6025
Fax: (302) 762-4206
www.marycampbellcenter.org
Revised September 2014
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FAMILY RESOURCE GROUP
HANDBOOK
Revised September 2014
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At The Mary Campbell Center
We focus on the individuals we are able to
serve, each having special needs, and with the
goal that each will live a happy and productive
life within a homelike setting.
We recognize the importance of community
and we cultivate relationships that benefit all.
We perform our work with the highest quality
through the efforts of committed,
compassionate, and competent people.
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TABLE OF CONTENTS
HISTORY……………………………………………………………………………………………………………………………
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GENERAL SERVICES……………………………………………………………………………………………………………
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BOARD OF DIRECTORS ……………………………………………………………………………………………………
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ADMINISTRATION………………………………………………………………………………………………………………
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BUSINESS OFFICE………………………………………………………………………………………………………………
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ADMISSIONS…………………………………………………………………………………………………………………………
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NURSING/ RESIDENT CARE…………………………………………………………………………………………………
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CASE MANAGEMENT………………………………………………………………………………………………………………
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FACILITIES……………………………………………………………………………………………………………………………
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HOSPITALITY SERVICES…………………………………………………………………………………………………………
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ACTIVITIES…………………………………………………………………………………………………………………………
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ASSISTIVE TECHNOLOGY……………………………………………………………………………………………………
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INFORMATION TECHNOLOGY ………………………………………………………………………………………………
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THE LEARNING CENTER……………………………………………………………………………………………………
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OCCUPATIONAL THERAPY………………………………………………………………………………………………
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PHYSICAL THERAPY…………………………………………………………………………………………………………
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SPEECH THERAPY………………………………………………………………………………………………………………
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MASSAGE THERAPY……………………………………………………………………………………………………………
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HOLIDAYS…………………………………………………………………………………………………………………………
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RESIDENTS PROTECTION……………………………………………………………………………………………………
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OMBUDSMAN……………………………………………………………………………………………………………………
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MISCELLANEOUS…………………………………………………………………………………………………………………
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VOLUNTEERS………………………………………………………………………………………………………………………………………… 23
CHILDREN AND YOUTH PROGRAM………………………………………………………………………………………………
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GUIDING PRINCIPLES……………………………………………………………………………………………………………………………
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HISTORY OF THE MARY CAMPBELL CENTER
In 1969 a group of parents and friends met to explore the possibility of establishing a
residential facility for young adults with multiple disabilities. Their intent was to create a
facility unlike any traditional institutional facility, and to create one that encouraged a sense
of barrier-free living while maintaining a home-like atmosphere for its residents. After
forming a non-profit corporation, the group led by Chuck and Charm Welch, Joe Picciotti and
Dick DiSabatino, began to visit existing facilities for people with disabilities in order to
develop their vision and plans.
During the planning stage, this group was introduced to Amos Campbell, who lived and farmed
the land on Weldin Road. Amos and his wife Mary had a daughter, Evelyn, who was born with
Down Syndrome. Amos entered into an agreement with the corporation to donate his land for
the building of the facility, and in return, his daughter would reside in and be cared for by
The Center. Named after Amos' wife, The Mary Campbell Center was constructed in 1976.
Evelyn Campbell resided at The Center until she passed away January 27, 1988.
In the early days The Center encountered financial hardships but with the support of the
Board Members, the difficulties were overcome. With success, growth and expansion of our
programs came the need for more space. On June 16, 1985, The Charmie Welch Memorial
Wing was dedicated, housing the aquatic and physical therapy facilities, massage therapy and
The Learning Center.
On April 6, 1997, a new wing was dedicated and named for one of the founders, Barbara Z.
Holmes. The upper level, now called EZee Street is comprised of a Skilled Nursing Unit,
resident rooms, and a lounge. In the lower level there is a large atrium with a two story glass
wall which is used for many resident activities and by the Children and Youth program. The
All Star Room was doubled in size in 2007 and a Snoezelen Room for sensory stimulation was
added through the generosity of ADK Sorority.
The Mary Campbell Center is a dream built by a small group of people bound together by fate
and compassion. It is a home, a sanctuary, a blessing, and so much more. The Center is a
place for people with physical and cognitive challenges to live and grow. It is a place for
people to improve themselves, and to realize that they can contribute a part of themselves
to this world.
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GENERAL SERVICES
Services Offered:
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Residential long term care for individuals with physical and intellectual disabilities.
Respite Care
Programs for children and youth ages 3-21 with disabilities and their siblings are
offered year-round after school and 5 two-week sessions of summer camps.
Aquatics program for residents as well as members of the community with physical and
intellectual disabilities.
Center facilities are available and utilized by organizations which serve individuals
with physical and intellectual disabilities.
Programs offered:
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Aquatics/Pool/Hot Tub
Assistive Technology
Case Management
Children and Youth Programs
Computer Education and Training
Education
Fitness and Sports Training/Special Olympics
Living Skills
Massage Therapy
Occupational Therapy
Physical Therapy
Quality Health Care
Recreation
Social Services/ Counseling
Speech/Language Therapies
Special Olympics Program
Vocational Training
The Residents:
The residents require care and support due to diagnoses of developmental disabilities
acquired prior to the age of 21 including cerebral palsy, muscular dystrophy, spina bifida,
multiple sclerosis, intellectual disability, brain injury, and other conditions.
The residents are recognized as individuals and respected for their capabilities and unique
gifts. We are here to assist them in achieving greater independence and more meaningful
lives. At The Mary Campbell Center, our challenge is to help people with disabilities to
develop to their full physical and intellectual potential.
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BOARD OF DIRECTORS
The volunteer Board of Directors, many of whom have freely given their time and talent for
many years, are chiefly responsible for the quality of The Center and oversee the leadership
of the Executive Director and all financial and physical operations.
The Board of Directors has raised all the capital that has allowed The Center to expand over
the years to its present capacity as a state of the art facility. The Center is debt-free.
The members of the board serve on sub-committees which cover various operations of
The Center.
ADMINISTRATION
There is an Administrator in the facility or on call 24 hours a day. Regina Coffiey- Executive
Director, Anna Marie Hoover- Assistant Executive Director for Operations, Anne Studd –
Assistant Executive Director for Resident and Community Services and Tom Shea - Director of
External Affairs, all serve in this capacity. In addition, certain staff and department managers
participate in the Manager on Duty rotation to provide 24 hour weekend and holiday on call
coverage. These individuals are identified on The Organizational Chart in the front pocket of
this binder. The name of the Manager on Duty is posted in the front lobby.
The Family Satisfaction Survey is periodically sent out to every family. This is an opportunity
for the family to express their views, ideas, needs, and concerns. This is a vehicle for growth
and improvement. We encourage and appreciate your feedback when surveys are undertaken.
The Executive Director, Regina Coffiey, wants all family members to know she has an open
door policy to answer any questions or concerns. Feel free to call Gina at 302-762-6025 x 104
or email rcoffiey@marycampbellcenter.org.
The office of The Executive Director is located on Charmie Lane next to the office of the
receptionist.
THE BUSINESS OFFICE
The Mary Campbell Center business office assists residents and families with managing of
personal funds. Residents have the opportunity to access banking Monday through Friday to
deposit or withdraw funds from their personal escrow account.
For the convenience of the residents, the staff from the Business Office comes to the All Star
Room from 3:30 to 4:00 p.m. Monday through Friday. The residents are encouraged to take
care of their banking needs at that time. We ask residents to work with their case manager if
they need funds in excess of $50.00 at any one time. More detailed paperwork is needed to
process these requests, and receipts are requested for larger items purchased to assist in
background in the event of an audit.
Statements are provided on a quarterly (monthly if requested) basis to residents and to their
representatives (at the residents’ request), which detail all transaction activity. With the
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THE BUSINESS OFFICE (Continued)
help of the case manager, requests can be made to write checks directly out of the resident's
account if needed. This is especially helpful in mail-ordering products, paying telephone bills
and other expenses.
The business office is also responsible for all of the billing for services provided. Many
residents receive Social Security benefits, and it is possible for the checks to come directly to
The Center to offset a resident's bill and/or deposit into their escrow account.
The Business Office is located in the lower level of EZee Street.
ADMISSIONS
The Admissions Director is the first person to be contacted at The Center for admission or
respite care and develops relationships between The Center and families seeking placement.
After initial contact, an admission packet is sent to the family. When the completed
application is returned and reviewed by the Director of Nursing, an interview is scheduled
with the Admissions Committee. If, after the interview, the Admissions Committee
determines that The Center can meet the needs of the applicant and family, a trial respite
stay (usually three days and two nights) is scheduled. If the trial respite stay is successful,
the applicant is approved for respite care and future respites can then be scheduled by
family, pending availability of a respite bed.
If, at a future date, the family requests placement on our residential care waiting list, a
written request is sent to the Admissions Committee. The applicant then schedules a weeklong respite stay. During this stay, The Center’s Interdisciplinary Team completes an
evaluation and sends their recommendations to the Admissions Committee, who is responsible
for the final determination as to placement on the waiting list.
The office of the Admissions Director is located in the lower level of EZee Street.
NURSING / RESIDENT CARE
Nursing and resident care services are provided to the residents of The Mary Campbell Center
24 hours a day, 7 days a week. The staffing ratios are always above the minimum numbers
required for both Nurses and the Resident Care Technicians (RCTs) in the State of Delaware.
At The Center there are four neighborhoods under the supervision of The Director of Nursing
and The Assistant Director of Nursing. The Farmhouse Lane and Comfort Zone neighborhoods
offer intermediate care services. The Charmie Lane and E-Zee Street neighborhoods offer
skilled services. Each neighborhood is staffed with a nurse and three RCTs. On E-Zee Street
and Charmie Lane there are two nurses scheduled due to increased resident acuity. There is a
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NURSING/RESIDENT CARE (Continued)
supervising nurse assigned to each shift and a nurse on call 24 hours a day to provide support
to the staff.
RCTs assist residents with their activities of daily living. The RCTs are assigned to their
neighborhood and they are supervised by the Neighborhood Nurse on duty each shift. The
RCT is familiarized with the resident’s plan of care through their automated voice assistant
and they receive a shift report at the beginning of their shift each day. Each RCT is assigned
to a group of residents (approximately 6 or 7) in their neighborhood. Care of residents is
individualized and directed by their care plan.
Among their duties and responsibilities are: personal care (bathing, shaving, dressing, hygiene
positioning, transfers),cleaning of wheelchairs, assisting at meals, clothing care including
change over Winter/Summer clothes and reporting any clothing needs to the assigned Case
Manger. RCTs complete room standards which consist of straightening up rooms, drawers, and
closets. They also are responsible for getting residents ready for appointments and programs,
weighing residents each month or as ordered, assisting at Special Olympics, and assisting in
evacuation procedures or fire drills. RCTs participate in all activities: parties, dances, picnics,
and buffets. The RCTs also do many special requests for individual residents.
If a resident needs an RCT, they can request assistance or can they activate any call device.
All RCTs are certified as Nursing Assistants by the State of Delaware.
Nursing Restorative is a program conducted by RCT’s with oversight from Nursing, PT and OT,
to sustain or improve a resident’s physical functioning. Objectives include performing joint
range of motion for upper and lower extremities, standing exercise for those who are weight
bearing, walking for ambulation tolerance and endurance, also for those who are weight
bearing. This strengthening program is a key component of health and wellness for those
residents who are able to participate.
Additionally the following health care professionals are also available for the residents: The
Medical Director; a Psychiatrist; a Psychologist; Dietician and a Dental Consultant. A number
of necessary services are provided through the use of outside contracted vendors. These
include pharmacy, portable X-ray, dental, medical laboratory, podiatry, hearing and vision.
When a resident leaves the building for any purpose (walk, outing with family/friends), the
nursing department should be notified; also indicate the expected time of return. When a
resident is leaving for an extended period of time and requires medications to accompany
them, please give the neighborhood nurse adequate notice so that medications can be packed
ahead of time. Copies of all health insurance cards should be given to the Health Care Clerk.
If there is any change in coverage, this information should be promptly updated.
In cases where the parents provide transportation to an off-site medical appointment, the
Health Care Clerk should be advised in advance so that the necessary paperwork and forms
will be available for the doctor, dentist, etc. All paperwork should be returned to the
Neighborhood Nurse upon the resident’s return to The Center for appropriate follow-up.
When transportation is to be provided by The Center, it is very helpful if a family member is
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NURSING/RESIDENT CARE (Continued)
available to accompany the resident in the van to assist and answer questions during the
appointment. It is also acceptable for the family member to meet the resident at the
appointment destination if it is more convenient. We also request that family try to be
available in the event that a resident requires emergency services at the hospital. The Mary
Campbell Center makes every effort to have someone accompany the resident to the
emergency room but cannot guarantee a staff member can stay over two hours.
Please do not bring food and/or drinks to store in the resident rooms. After the resident’s
name is put on the food item, it can either be properly stored in the neighborhood kitchen
area or neighborhood refrigerator and distributed as suggested.
Personal items (shampoo, deodorant, tissues, toothpaste, etc) are made available through the
Nursing Department. Bar soaps are not permitted in resident’s rooms unless ordered by a
physician. Residents have the opportunity to purchase preferred brands on shopping trips
planned by the Activity Department. Specialized needs, such as allergies to soap, toothpaste,
etc., are listed with Case Management and the Nursing Departments.
The offices of the Director of Nursing, the Assistant Director of Nursing and the Health Care
Clerk are located in The Charmie Welch Wing.
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CASE MANAGEMENT AND SOCIAL SERVICES
Each resident and respite visitor is assigned a case manager upon admission who monitors the
overall progress of the resident and assists with coordinating a program schedule. The case
manager serves as a family contact person and advocate. They are available to assist with any
non-medical and non-financial matter.
The case manager is responsible for scheduling and conducting the Individual Program Plan
meeting. This meeting is held one month after the admission of the resident and then yearly.
In addition to the case manager, various department heads and family members meet with
the resident to discuss goals, plans, and needs.
The case manager should be notified about scheduled outings, appointments, and vacations as
early as possible (a week is desirable) so that Nursing, Programs, and Dietary can be notified
of the planned absence of the resident.
Residents who are Medicaid-funded receive 18 paid overnights away from the center per
calendar year. If additional overnights are desired, a request for a waiver from the 18 days
leave of absence may be submitted to The Medicaid Long Term Care Coordinator at the
Delaware Division of Health and Social Services. The Assistant Executive Director for Resident
& Community Services can assist with this process. It is recommended that a request for this
waiver be done at least one month in advance. Applying does not guarantee approval. This
does not include hospitalizations. In case of hospitalization, Medicaid covers the bed hold for
the first seven days away from The Center. Any additional days are the responsibility of the
resident or family.
The case management staff coordinates all mental health services at The Center. A staff
psychiatrist and psychologist are available for consults as needed. Individual counseling and
grief counseling including spiritual support is readily available. It is important for staff to
have current records on every resident (family addresses, phone numbers, email addresses,
etc.) in the event of an emergency. Any changes or updates should be given to the case
manager. The Social Worker is available to provide counseling services to all residents and
family members. Assistance will be provided upon admission to assist with adjustment as well
as throughout the duration of the stay to ensure ongoing wellness, empowerment,
independence and socialization.
Along with the consulting Psychiatrist and Psychologist the Social Worker will coordinate
mental and behavioral health services for residents with identified needs. Treatment,
behavioral, and social support plans will be developed and implemented in coordination with
the Mental Health Team to ensure the residents overall mental/behavioral health and safety.
The Social Worker provides direct supervision to the Case Managers who are assigned to each
neighborhood, and serves as an advocate, mediator and liaison to staff residents and family
members as needed. This department will provide positive encouragement to residents,
families, staff, and volunteers and maintain professional collaboration with all other
departments. The home-like feel of the neighborhood concept will be promoted in enhancing
the overall life of The Mary Campbell Center.
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CASE MANAGEMENT (Continued)
The offices of the case managers and the social worker are located on Charmie Lane. The
office of the Assistant Executive Director for Resident and Community Services is on the lower
level of EZee Street.
FACILITIES DEPARTMENT
SAFETY AND SECURITY
Please observe the 5 miles per hour speed limit on the property. Because of trees and
parked cars, it is not always possible to view residents in wheelchairs on the driveway ahead.
Use special care when backing out of a parking space.
ENTRY DOORS
Families are always welcome to visit at any time. Entry is made through the main lobby door
after signing in. If a staff member is not readily available to open the door, activate the
buzzer on your left to be admitted. All the doors at The Center can be used for exiting but
only the main lobby door is used for entry into the facility.
If a resident or family member wishes to leave The All Star Room through the back door
opening onto the patio, activate the pushbutton on the wall on inside right of door. To enter,
activate the pushbutton on brick wall outside on the right.
There are eight external video cameras that monitor door activity - viewing screens are
available at security and the nurses’ station. These are in operation 24 hours/day; 7
days/week.
SAFES
Each resident has a programmable, four digit, combination safe in their room wall unit. This
gives the resident a secure place to store wallet, money, jewelry, etc. If a resident forgets
their combination, the Facilities Manager can open the safe.
SAFETY TRAINING/ SAFETY COMMITTEE
Safety training is ongoing and includes workplace safety, blood-borne pathogens, proper
handling of chemicals, etc.
The Safety Committee meets quarterly. Topics include resident incidents, staff incidents,
injuries, missing and damaged property, safety guidelines, tripping hazards, etc. Incidents are
examined for patterns; solutions/ preventions are discussed and implemented.
FIRE DRILLS
The following is intended as information for families only; the residents will be assisted by
staff trained thoroughly in evacuation procedures.
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FACILITIES (Continued)
Fire drills are held monthly, covering all three shifts and are always unannounced. The alarm
is shrill, intermittent, and very loud. This is accompanied by flashing strobe lights for the
hearing impaired. Listen for the speaker announcement as to the location of the fire. If it is
located in the wing where you are, immediately start evacuation procedures. If the fire is
located in another wing, go immediately to the nearest "safe zone" (outside or an unaffected
wing). Occupants of the unaffected wings should go to the Main Office area where the charge
nurse or manager will give directions. There are three sets of fire doors creating four safe
zones in The Center.
The following events occur yearly:
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Three full building evacuations (one for each shift) with everyone reporting to the
garage area
Inspection by the Delaware State Fire Marshall
Staff training on the use of fire extinguishers
Staff training on evacuation procedures
Selected staff attends Dover Fire School to learn the mechanics of a fire, escape
procedures, etc.
An excellent fire/smoke detection system is in place with direct communication to the Fire
Board and the monitoring company.
OTHER
REPAIR
If any repairs are needed in the resident's room, please ask Nursing to complete a work order
sheet which is picked up daily by maintenance.
ENERGY CONSERVATION
To help in the conservation of energy, please encourage residents to turn off lights and
television when not in use.
HEATING AND AIR CONDITIONING
The room units in Charmie Lane, Comfort Zone, and Farmhouse Lane are individually
controlled and can be easily adjusted for comfort. However, too frequent changing of settings
will lead to shut down of the unit. Once a comfort level is found, they should be left alone
with adjustment only as needed.
The office of The Facilities Manager is located below the All Star Room.
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HOSPITALITY SERVICES
DINING
Dining Services is associated with Hospitality Services provided by The Morrison Group and
prepares all meals for the residents of The Center. The menu is developed by the staff with
input from the residents; it is reviewed and approved by the consulting dietitian, taking into
consideration nutritional content and variety.
Meals are served in the neighborhood dining rooms: Charmie Lane, Comfort Zone, EZ Street
and Farmhouse Lane. Breakfast is served from 7 to 9:30 am; lunch from 12 noon to 12:45 pm;
dinner from 4:15 to 5:15 pm. The times for meals allow for staff assistance with meals in all
dining rooms and for the dispensing of medications.
The menus follow a four week cycle (repeating every four weeks) and change according to
the seasons. Listed are all the foods and beverages required by the diet, serving size, and
textures for the 7 different diets served at The Center. For the Fall/Winter months, the menu
will have more stews, roasts, macaroni & cheese. In Spring/Summer, the menu will feature
more salads, fresh fruits and vegetables. If an item proves to be unpopular with the residents,
the food will change for the next cycle.
Menu development is always ongoing for both the standard and alternative menu.
All residents at the monthly Resident Advisory Committee meeting are invited to discuss food
concerns, menu ideas and suggestions. Every six months, resident surveys and feedback help
in updating the menu. The Hospitality Manager has an open door policy and encourages
feedback from the residents and family members at anytime.
If a resident is to be absent for one or more meals, we ask that this information be relayed to
the Dietary Department Staff at an earlier meal or by notifying the kitchen. Thanksgiving Day,
Memorial Day, Mardi Gras, Valentine’s Day, July 4, etc. Many times the meal will be served
buffet style in the All Star Room. Otherwise it is served in the regular dining rooms but with
special foods. During the All Star Room meals, families are invited to have a meal with their
loved one. There is no charge for up to 2 family members to attend. We ask that family
members not bring in snacks or foods that are not part of the resident’s diet.
The office of the Morrison Company Hospitality Manager is located in the hallway connecting
Comfort Zone and Farmhouse Lane, across from The Staff Lounge.
ENVIRONMENTAL SERVICES
The Environmental Services Department (housekeeping and laundry) is associated with
Hospitality Services provided by The Morrison Group. The resident's rooms and bathrooms are
cleaned daily. The bed linens are changed weekly or more frequently if needed. Spring
cleaning involves the total room including bed frame, mattresses, baseboards, etc.
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HOSPITALITY SERVICES (Continued)
There are two laundry rooms: one in the lower level of EZee Street and the other in the hall
connecting Comfort Zone and Farmhouse Lane. Laundry service is provided to the residents
without charge. It is imperative that all clothing items be marked with the name label of the
resident before sending to the laundry. Clothing labels are provided by The Center and are
stored in the Case Management Offices. These labels are available for family use, or
volunteers are available for sewing on name labels. If volunteer sewing is desired, the
clothing items are given to the Case Manager. After the appropriate name label is pinned to
the garment by the Case Manager, the item is then given to volunteers to be sewn on.
Garments requiring special care should not be cleaned in the laundry.
There is a washer and dryer available for resident use in Charmie Lane. The use of these
machines and training (if necessary) is monitored by Occupational Therapy.
A schedule of use is posted.
ACTIVITIES
The Activities Department at The Mary Campbell Center is comprised of the
Recreation/Leisure and the Aquatics/Physical Development programs. Both programs serve to
meet the social, emotional, physical and spiritual needs of the residents. Residents attend
programs for leisure time enjoyment as well as for prescribed activities that support their
Individual Program Plan goals for the year. Community groups and volunteers provide creative
energy that supports both programs.
A wide diversity of activities is offered within the Recreation/Leisure program. Residents can
choose from monthly calendars that include book/sports/poetry groups, music and
performance, happy hours, trips, holidays and special events, arts and crafts, visiting pets,
office skills and exercise. We also schedule outside entertainers to come to The Center and
showcase their skills - from musical performers to Boy and Girl Scout Clubs. Trips are planned
regularly to cultural events (plays and museums), luncheons and dinners, sporting events
(Blue Rocks and Phillies), amusement parks, movies, mall shopping, bowling, picnics at local
parks, and beach trips. When there is a cost associated with a trip or activity, the resident
should get the necessary funds from their account in the Business Office.
Through the monthly Resident Advisory Committee meeting, individuals are asked for input in
planning and evaluating programs. Activities are limited only by our creative imagination.
The Nature Trail is located behind The Center. This wheelchair accessible walk through the
woods is noted for a fish pond, gazebo, many birdhouses, and examples of various trees and
flowers. It is a peaceful, quiet path to enjoy solitude and nature.
The Snoezelen Room is located within the All Star Room. It is a unique multi-sensory
environment that calms or stimulates through light, sound, smell, and texture, according to
individual needs. There is an overhead lift system to assist in moving individuals from activity
to activity with minimal physical lifting or transferring. The Snoezelen Room was donated by
the ADK Sorority.
ACTIVITIES (Continued)
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The Aquatics/Physical Development program offers a full range of aquatic exercise,
stretching, relaxation and strengthening activities in our heated pool, hot tub and on land.
Our state-of- the- art pool, which has a movable floor, is unique to the northeast. Mary
Campbell athletes practice year round for the Delaware Special Olympics. Residents
participate in bocce, bowling, swimming, track and field, and power weight lifting events for
sociability and competition.
A monthly calendar of all activities is posted in the All Star Room and Neighborhood bulletin
boards. This calendar is available to all parents on The Mary Campbell Center web site:
http://www.marycampbellcenter.org/ All programs and trips are subject to change; family
should call The Center before coming to an activity.
The Center offers several avenues for residents to grow spiritually if desired. Periodically on
a Sunday afternoon, an interdenominational worship service is available to residents, families
and friends in The All Star Room. A Catholic Mass service is also available at The Center once
a month in The Learning Center. A Bible Study is provided each week in the All Star Room as
another tool to learn more about the Bible. Many residents who are able to be in the
community independently attend the church services of their choice and The Center provides
transportation to these area churches each Sunday morning. If you have any additional
questions regarding these services, please contact your Case Manager.
The office of the activities and recreation specialists is located in lower level EZee Street.
The office of the Aquatics/Physical Development program is located next to the pool.
ASSISTIVE TECHNOLOGY
Assistive technologies enable people with disabilities to access their environment more
successfully, and enables the residents to open doors to a whole new world.
These technologies can provide:
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access to computers
increase independence with mobility
experience independent living while utilizing low and/or high tech devices
This department helps to identify, implement, adapt, and educate Mary Campbell residents
and staff on these different devices.
INFORMATION TECHNOLOGY
This department provides support for the staff in The Mary Campbell Center computer
network, monitors their needs and makes recommendations for future purchases.
Assistive and Information Technology staff is located in the lower level of EZee Street and in
The Learning Center.
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THE LEARNING CENTER
The Learning Center offers residents and community day program participants with special
needs opportunities to improve basic skills, obtain a GED, succeed with college-level
coursework, or simply participate in life-long learning.
The Center is equipped with numerous Assistive Technology items that enable residents’
independence with learning. These include the roller-ball mouse, Intellikeys and adapted
keyboards, smart-view text enlarger as well as others. We use a variety of switch activated
software provided by Judy Lynn Company. When a keyboard is not an option, we offer voiceto-text software with microphone as well as the logi-tech web camera used with head
movement for alternatives to traditional computer access. It is our goal to provide residents
and community residents the opportunity to enjoy learning despite physical limitations.
Residents receive individualized instruction. Residents develop their own goals and
work at a comfortable pace in an adult education setting.
Group programs are offered daily (Mon-Fri) and are adapted to resident interest a few
times/year. Offerings include “Current Events” and “Music Appreciation.”
Residents are routinely assessed for cognitive status and computer access options.
Residents with speech-generating devices are able to connect to the PC and the
internet via infra-red or blue tooth connection.
All residents and day program participants are welcome. The Learning Center staff
includes a teacher, an instructor, and two Para-educator professionals as well as several
volunteers. The Learning Center is located in the Charmie Welch Wing.
OCCUPATIONAL THERAPY (O.T.)
The occupational therapists at The Mary Campbell Center assist residents to be as
independent as possible throughout the MCC environment. Therapy is provided to maximize
residents’ skills with activities of daily living (ADLs), including self-feeding, dressing, hygiene,
and grooming activities. Residents may also work on home management skills, such as
laundry, bed-making, or cooking. Specialized adapted equipment is provided to residents as
needed to enhance their independence with ADLs.
The occupational therapists also work with residents to maximize independence in their
rooms. Rooms are individually set up for each resident for greatest accessibility. The OT staff
can help residents learn to use their call bells, safes, room lights, telephones, televisions,
computers, etc. A remote control elevator system is also available for use by residents who
cannot access a traditional elevator button.
In addition to teaching ADL skills, OT staff provides programming in a variety of other areas,
including range of motion, strengthening, fine motor skills, sensory stimulation, and adapted
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THERAPY (Continued)
leisure activities. Residents who work outside of MCC may be evaluated to assist them in
maximizing their independent work skills. And, if a resident chooses to live outside of MCC,
the OT staff will evaluate the new living arrangements to ensure that the resident will be
successful with their transition out of The Center.
The office of the Occupational Therapists is located in the lower level of EZee Street.
PHYSICAL THERAPY (P.T.)
The physical therapy department is involved in many aspects of life at The Mary Campbell
Center. We develop programs to enhance the resident's flexibility, transfers, standing
balance, walking, and wheelchair driving skills. The department is also responsible for
wheelchair evaluations, repairs, and application to insurance companies for coverage. We
instruct on the use of various therapy equipment, which include braces and ambulation
devices to enhance a resident’s safety and independence, as well transfer and repositioning
equipment for care. With nursing, P.T. problem solves and resolves issues creating skin
breakdown and takes a proactive approach to prevent skin breakdown.
The P.T. department is involved with training in-services for employees to maintain safe and
healthy work habits relating to transfers and handling of Residents. P.T. trains the restorative
aides to carry out the restorative nursing program which is specific and tailored to meet the
needs and/or desires of the resident. They currently include walking with appropriate
devices, use of various standers, range of motion and other specific exercise.
The P.T. department treats residents who require skilled physical therapy care. We provide
mobility and stretching exercises to the residents with the most challenging orthopedic and
neuromuscular presentations. We provide gait and balance training. We carry out doctor’s
orders related to changes in medical status. We have implemented a floor positioning
program where residents can get out of their wheelchair weekly on a mat to stretch out.
The P.T. office and treatment area is located in The Charmie Welch Wing.
SPEECH THERAPY
The speech/language therapy department offers a variety of therapy services to the
residents.They provide evaluation and treatment for speech/language and swallowing
impairment. The individual needs of each resident are addressed.
Residents receive traditional speech therapy to improve their speech intelligibility and
expressive/receptive language skills. These residents often learn techniques to make their
speech better understood, to help them organize their thoughts into words or to help them
think of the words they want to say.
In addition to traditional speech and language therapy, the speech/language therapists
have expertise in augmentative and alternative communication devices and assistive
technology options. Services include maintenance of devices, device programming,
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THERAPY (Continued)
assessment for appropriate devices, securing funding, and teaching residents, staff and
family members how to use the equipment. Creation and maintenance of low tech
communication options, such as communication boards and single message switches is
another responsibility of the speech therapy department. Families are encouraged to provide
vocabulary suggestions.
The speech therapists are part of the Interdisciplinary Team that works closely with the
residents to meet their individual goals. As part of this role, our therapists provide group
therapy in conjunction with other team members. A memory/orientation group and a reading
group are offered for those residents in need of this stimulation and these are facilitated by
the speech therapist and education specialist.
The speech therapists play an integral role in the development and implementation of meal
guidelines. These guidelines are custom developed for each resident to ensure their safety
and enjoyment at meals. Residents with identified swallowing impairments are closely
monitored by the speech therapy department. Family members wishing to help feed residents
are required to learn the most effective and safe techniques from the department.
The office of the Speech Therapy Department is located in the lower level of EZee Street.
MASSAGE THERAPY
Should a need be identified by the Interdisciplinary Team of The Center, a resident may be
referred for massage therapy. Each massage is structured for the needs of the individual;
relaxation is promoted by the quiet environment, aroma therapy, subdued lighting, and soft
music. Healing Touch or Reiki energy balancing is included for those who will accept it. The
therapist may use the Snoezelen Room, where the residents can experience the multi-sensory
environment while lying on the heated waterbed for their massage.
The benefits of massage:
 helps to ease tension, stiffness, and pain in joints and muscles
 improves circulation
 induces comfort and relaxation
 provides one on one attention and social interactions
 provides sensory stimulation for residents; comfort, caring and non-verbal
 communication
 enhances general well being
Healing Touch and Reiki help support physical, emotional, mental and spiritual self-healing
and well-being. Side effects can include decreased pain, increased wound healing, decreased
anxiety and mood stabilization. Healing Touch and Reiki use gentle light or near-body touch
to clear, balance, energize and support the human energy system in an effort to promote
healing for the whole person: mind, body and spirit.
The Massage Therapy office and treatment area is located at the end of The Charmie Welch
Wing near the pool.
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HOLIDAYS
HOLIDAY GIVING:
The Mary Campbell Center discourages staff from accepting gifts from families and residents.
Families are encouraged to give a donation to the Staff Appreciation Fund anytime, and
especially during the year-end holiday season. All funds collected are used for several
appreciation events for all the staff throughout the year. This is an equitable way for families
to express their appreciation to all members of the staff.
SECRET SANTA:
At holiday time, the name of each resident is posted in the Volunteer Coordinator's office.
Staff and volunteers may select one or more names, purchase and wrap the gift(s) and
designate it for the resident(s) from Secret Santa.
POLLYANNA:
Several weeks before holiday time, residents in each neighborhood draw names and buy a
present for the name of the fellow resident they draw. Gifts are exchanged at a neighborhood
Holiday Party.
WORSHIP SERVICES:
Interdenominational services are held during the year to celebrate a number of religious
holidays.
RESIDENTS’ PROTECTION
The mission of the Division of Long Term Care Residents Protection is to promote the quality
of care, safety and security of residents living in long term care facilities and to ensure
facilities compliance with applicable state and federal laws and regulations designed to
protect these residents. The Division focuses on five principal areas: investigation,
employment screening, survey inspection of facilities, licensing, and Resident Care Technician
(RCT) training and licensing.
The Division has full responsibility for training and oversight of RCTs. They review and
approve the curriculum of all training programs to ensure compliance with federal
regulations, monitor the testing process and manage bi-annual renewals and the certification
of persons trained out of state. In addition, the Division monitors continuing education for
RCTs.
To report abuse, neglect, mistreatment or financial exploitation 24 hour, toll free:


Phone: 1-877-453-0012
Web site: http://dhss.delaware.gov/dhss/dltcrp/
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OMBUDSMAN
The Long Term Care Ombudsman Program, comprised of the Long Term Care Ombudsman
staff and community based Volunteer Ombudsman, helps assure dignity, respect and quality
of life for older and disabled persons in Delaware's long term care facilities. Ombudsmen are
advocates for residents of nursing homes, assisted living facilities, group homes and similar
adult care facilities. They work to resolve problems of individual residents and their families
and provide a voice for those unable to speak for themselves. The Ombudsman will also
witness Advanced Directives (formerly known as Living Wills) for Residents of Long Term Care
Facilities. The Ombudsman Program exists in all states under the authorization of the Older
Americans Act. Each state has a full time Ombudsman.
For more information about the Ombudsman program please call: 1-800-223-9074
or e-mail the Division of Services for Aging and Adults with Physical Disabilities at:
DSAAPDinfo@state.de.us or contact http://dhss.delaware.gov/dsaapd/ltcop.html.
MISCELLANEOUS
ALL LIFT FACILITY
All resident transfers at The Mary Campbell Center are facilitated with mechanical lifts. The
Center is fortunate to have a state of the art ceiling mounted lift system in place, as well as
conventional portable lifting equipment. Staff has been trained in the use of this equipment
to ensure resident safety and comfort, and staff safety. Equipment is also available to assist
transfers into and out of family vehicles. We ask that family members request assistance from
staff for any resident transfers here at The Center.
FAMILY RESOURCE GROUP
The Family Resource Group is a uniting of all family members of residents of The Center. The
chair of the group is Carol Bancroft Morley. Meetings are held on a regular basis. The
gatherings for The Pizza Party, Memorial Day, Fourth of July, and Labor Day are often picnic
style. There are occasions in which a fee is requested to defray the cost. We do ask that each
resident limit their guests to two people. Additional meetings are held at The Center with a
speaker, usually a staff member. These events are publicized through mailings to the
families.
HAIR SALON
“Generations Hair Salon Services” provides a hair stylist who comes to The Center on a
regular basis to provide a variety of hair salon services. The prices are quite reasonable and
the fee can be withdrawn directly from the resident’s escrow account. If you are interested in
learning more about this service, please contact a Case Manager.
SEASONAL CLOTHING CHANGE-OVER
Seasonal change-over of all clothing occurs in May and October. Family involvement and help
at this time is greatly appreciated by the staff and the resident. The family can also help
MISCELLANEOUS (Continued)
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keep the clothing situation in the wardrobe manageable by taking out old clothing items that
no longer fit or are no longer wearable when new clothing is brought in. The family can also
be helpful in encouraging the resident to reduce clutter in the room, to facilitate the
appearance as well as the cleaning of the room.
LOUNGE AREAS
THE ALL STAR ROOM
This room is the hub of many activities. It is a place where residents and families can meet
and visit; play games, watch television, and listen to music. The room has large windows
which overlook a patio area, a stone fireplace, and a salt water aquarium. There is a bulletin
board listing current and future activities. Family picnics are held here periodically.
EZEE STREET LOUNGE
This attractive room is also used as a gathering place for residents and family, with a
television, fireplace, and comfortable chairs. It overlooks the Atrium area.
TELEPHONES
Telephones with speakers, iPad and Skype for resident use are located:
 in the Comfort Zone hallway opposite Nurses Station—302-764-9920
 in the Charmie Welch Wing hallway—302-764-9642
 lower level EZee Street, in the Speech Therapy room—a private speaker phone used
primarily for the resident to make outgoing private calls.
Residents may have a personal telephone in their room or a cell phone, with monthly charges
paid by the resident or family. To contact a resident by phone when there is no room phone
call the hallway phone and ask to have the resident paged. In case of a family emergency,
notify the Nurse Supervisor (302-762-6025) so staff is prepared to assist resident and family.
TELEVISION
Television sets are available in The All Star Room and in the neighborhood lounges. Basic
cable hook up, without charge, is available in each resident's room for personal TVs. Any
premium channels are at an additional cost and the responsibility of the resident or family.
TRANSPORTATION
Several accessible vans are owned and operated by The Mary Campbell Center. They are used
for transportation to activities planned by The Center and medical appointments (see Page
10). Requesting transportation for special events can occasionally be accommodated. DART
transportation is used by many of the residents; see Case Manager for the assessment process.
VISITING HOURS
The Mary Campbell Center promotes an open, home like atmosphere for both resident and
family members. There are no "visiting hours" for family members at The Center. Family
members are welcome to visit at any time. Access the building by the main front lobby after
signing in. (See Entry Doors, page 12.)
Visitors should always be mindful of the privacy of residents.
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VOLUNTEERS
The volunteer coordinator is responsible for obtaining and training all adult and youth
volunteers for The Mary Campbell Center. Among these volunteers are family and staff
members, church, school and business groups, and individuals from our community. The
volunteer coordinator works with external volunteer groups such as RSVP and Single
Volunteers. We also have a partnership with the University of Delaware’s Best Buddy Program
which sets up one-on-one relationships and group activities throughout the year.
Volunteers must be at least 14 years of age, complete a volunteer application, participate in
a tour of The Center, and attend one orientation session.
The following are examples of volunteer opportunities. If your talent or interest is not
specifically listed, we still NEED YOU!!! Thanks for your help!
FRIENDLY VISITOR: to visit with residents, assist with letter writing, play a game, take a walk,
or read a book.
EDUCATION VOLUNTEER: to assist with classes, Internet, or email in the Learning Center.
ARTS & CRAFTS VOLUNTEER: to assist residents with various arts and crafts projects.
POOL VOLUNTEER: to assist residents in the indoor pool and hot tub. Volunteers should be
available to give time on a regular schedule. Aquatic skills are not necessary.
SEWING: to sew name tags on resident's clothing. The need is for year round but especially in
November, early December, and January. Sewing machine helpful but not required
GARDENING VOLUNTEER: seasonal help is needed to maintain the Nature Trail and the flower
and vegetable beds on the grounds of The Center.
RECREATION VOLUNTEER: to play board games or cards with residents, assist with
trips (movies, sports events, shopping, etc.), play a musical instrument or sing at
Music Group and Happy Hour.
PARTY AND HOLIDAY EVENTS: adopt a resident for their birthday; adopt a resident for
Christmas or Hanukkah; help wrap holiday gifts and write cards. Assistance is needed at a
holiday functions. Volunteers decorate for holidays throughout the year.
CHILDREN AND YOUTH: to assist special needs children (age 3 - 21) and their siblings with
games, arts and crafts, clubs, Special Olympics, swimming, Preschool, and summer camp.
GROUP SPONSORED ACTIVITIES: volunteer groups are needed to provide musical
performances, drama skits, magic shows, game/activity nights, holiday religious services,
outside maintenance of grounds, flower beds, and The Nature Trail.
The office of the volunteer coordinator is located in the lower level of EZee Street.
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CHILDREN AND YOUTH PROGRAM
The Mary Campbell Center’s Children and Youth Program provides recreational and social
experiences to children and youth with special needs and their families ages 3-21. Individual
goals are nurtured in a fun filled environment where all feel accepted. Each participant is
involved in needs-based activities that focus on anchoring current capabilities and encourage
emerging skills and interests.
The integrated programs include: after school, swim lessons, summer camp, teens activities,
Special Olympics, and family events. The staff offers programs throughout the year. The
hours vary according to the program.
Various intergenerational clubs and activities are offered during the year to promote
interaction between the residents of The Center and participants in the Children and Youth
programs.
The Outdoor Learning Play Space was completed in the Spring of 2002. It is located on the
back side of The Center between the pool area and EZee Street. This area is designed for
both children and adults with special needs. It offers various levels of recreational
opportunities including structural play, game tables, a swinging bench, and an accessible
sandbox. The most outstanding structure of this area is the 24 foot pavilion which provides
shade and shelter while enjoying the outdoors and encloses the interactive activity panels
underneath.
The Outdoor Learning Play Space, as well as the children's area in the lower level of EZee
Street are available to residents and their families. However, remember that the Children and
Youth Program and the recreation programs (in house programs) have priority of use. We ask
that all children be supervised at all times when using these areas and you clean up after
yourselves.
The Children and Youth Program is made possible through State of Delaware General
Assembly Grant-in Aid funds.
The staff offices for the Children & Youth Program are located in the lower level EZee Street.
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THE MARY CAMPBELL CENTER
Guiding Principles for Employees
We respect and are grateful for the rich history of the MCC, the efforts of the Board
of Directors from the conception of The Center to the present time, and are proud to
have a hand in its future.
We approach each person every day with a cheerful and respectful manner—
in a way that we would want to be addressed.
We demonstrate our priority of helping those we serve when they need our help.
We begin each day with the responsibility of learning what is new and/or necessary
about the residents for whom we provide care and services.
We deliver care and services adhering to the best known practice and to our
Standards.
We take ownership for the care and services provided to residents.
We recognize the critical nature of timely and accurate communication of important
resident and community information to those who need it.
We recognize the importance of concise and timely documentation.
We value and respect the physical environment of the Mary Campbell Center.
We respect the interdependence of all staff and recognize the importance of
respecting each other and helping one another so that success is universal.
We believe that the success of each work day depends on sound leadership and
respect for this leadership. If we are leaders, we lead. If we are part of the team, we
follow to the best of our ability.
We recognize and value the importance of family and volunteers as partners in
providing quality care and services, yet respect the boundaries between us.
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