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Unmatched
Customer Benefits
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Giving Customers
Every Advantage
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C O N T E N T S
Added Value
Full Service
4
Complimentary
Life Insurance
7
FlightSafety offers a range of programs and services designed
Extended Advantage
8
to give our Customers every advantage. We never rest in
Online Tools
our ongoing efforts to make our already industry-leading
training even better. Our ongoing investment gives our
Customers the widest and most complete range of training
myFlightSafety
10
Training Materials
iPad App
12
Recognition Programs
ProCard
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services, equipment and locations available. Our 1,800 highly
Master Technician
17
experienced and qualified instructors provide more than
SafetyStar
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3,500 individual courses for 135 aircraft types, using more
Career Advancement
than 300 simulators to serve Customers from 167 countries.
Proficiency
Protection
22
And our range continually increases with new training programs
Jet Professionals
Job Placement
23
that offer full flight simulators for current and next generation
fixed-wing aircraft and helicopters at locations worldwide.
Service Elements
Job Interview
and Customer
Service Training
24
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Added Value
We put our Customers at the center of our services, adding value whenever possible. That includes everything from
our Full Service program’s cost-savings and proficiency-enhancing offerings to our Extended Advantage program’s
preferred access and pricing to premium, industry-leading products and services.
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Full Service Agreement
Continuous Enrollment Offers Training
to Proficiency and Cost Benefits
.
Our Customers are at the center of everything we do.
We listen to your needs, then work to meet or exceed
your expectations.
Nowhere is that more evident than with the FlightSafety
FlightSafety’s outstanding instructors deliver exceptional Customer service.
Full Service Agreement. Train to proficiency at your own
pace. Take advantage of the finest equipment, instructors
and courseware available.
Enroll in initial or recurrent training for multiple aircraft and
keep up to date with specialty and enrichment courses.
All while eliminating budget guesswork.
ADDED VALUE | FULL SERVICE
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The Full Service Advantage
Our exclusive Full Service Agreement – essentially a continuous
subscription to our world-class training – locks in costs for a minimum
of two years while delivering a broad range of training advantages.
• Train to Proficiency No additional cost for extra simulator
time when available.
• Multiple Training Sessions Additional recurrent training on
primary aircraft, no extra charge.
• Multiple Aircraft Training Recurrent training on second aircraft
at no extra charge (second aircraft must be at a lower rate).
• Reduced Cost on Third Aircraft Initial or recurrent one-time
training on a third aircraft at 50 percent of one-time cost, if Full
Service cost of that program is equal to or less than the cost of
the primary aircraft program.
• Proficiency Protection Maintain your skills even when you’re
between jobs with no-charge recurrent training. Conditions apply.
www.flightsafety.com/fs_proficiency_protection.php
ADDED VALUE | FULL SERVICE
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Pilot Enrichment Supplemental instructor-led programs are available at no charge to Full Service
Customers when taken at a qualified Learning Center. Courses address subjects such as Cold Weather
Operations, ALAR/CFIT, TAWS, TCAS and Weather Radar. In addition to traditional delivery at a Learning
Center, many of these courses are available via LiveLearning, which is an online instructor-led course.
eLearning Full Service Customers enjoy reduced-rate access to our enrichment and safety libraries,
as well as International Procedures Recurrent and Hazmat “will not carry” eLearning Courses. See our
eLearning page for current offerings. www.flightsafety.com/elearning/index.php
Specialty Courses Full Service Customers have access, often at reduced rates, to a wide variety of
type-specific, instructor-led specialty courses such as Differences, CAT II and Avionics Familiarization,
as well as general specialty courses such as International Procedures and Crew Resource Management
Seminars. Some courses are available in eLearning format.
Additional Full Service Training Financial Benefits
Cost Savings
Full Service pricing provides
significant savings over
one-time retail rates.
Upgradable
Agreements can be upgraded
to accommodate larger
aircraft acquisitions.
Reduced Insurance
Many insurance carriers
offer preferred rates to
Full Service subscribers.
ADDED VALUE | FULL SERVICE
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Complimentary Life Insurance
Added Returns on Your Commitment
Full-service professional pilots are eligible for free accident
insurance once they earn a ProCard.
Initial coverage is for $50,000 and increases by $10,000
increments each time a pilot completes another training
program within an eight-month period. The maximum
insurance coverage is $100,000.
Accident insurance coverage terminates when the
applicable ProCard expires, or the pilot is terminated
from a full-service contract.
Although copilots are not eligible to earn ProCards,
they can receive accident insurance if they train with
a pilot in command (PIC) and operate aircraft with a
FlightSafety-trained PIC.
ADDED VALUE | complimentary life insurance
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Extended Advantage
Preferred Access to Premium Services
You know the safety advantages of training with FlightSafety, the worldwide professional aviation
training leader. Now discover savings, and preferred access to premium services through our
Extended Advantage program.
Whether you need help implementing a Safety Management System, you are looking to move to a
paperless cockpit, or you need additional training and support services, the Extended Advantage
Program includes the products and services that you need.
As a FlightSafety Customer, you can take advantage of significant discounts and other benefits
offered by an impressive array of leading companies. FlightSafety proudly allies with these
innovative leaders to offer you exclusive benefits.
Simply log into your myFlightSafety account to review a range of offers – from safety-enhancing
services to flight department support to products of interest for aviation professionals. We
carefully choose these alliances based on integrity, a commitment to excellence and improving
aviation safety, along with a willingness to extend truly exceptional offers to our Customers.
ADDED VALUE | EXTENDED ADVANTAGE
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Online Tools
FlightSafety recognizes that our Customers live increasingly mobile, digitally connected lives. We’ve responded
by providing anytime, anywhere access through such interactive tools as myFlightSafety, enhanced course search,
online reservations and iPad-optimized training materials.
Career Advancement | Proficiency Protection
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myFlightSafety
Manage Your Account Online
A Powerful Training Management Tool myFlightSafety offers web-based access to your FlightSafety
account, helping you manage your training and operation efficiently and safely. myFlightSafety provides
password-protected access to a number of training management features, which are available without charge.
For Individuals or Entire Departments Whether you’re planning your own training or tracking all
training for a large flight department, myFlightSafety makes your job easier.
• Individuals. Review your training history, access training records, make reservation requests,
submit online course critiques, view upcoming reservations and update personal information.
• Administrators. Aviation department managers, chief pilots, directors of maintenance – review
training records, training history and future scheduled training for all individuals within your
Online
Customer
Portal Offers
Secure Access
department as well as review all invoice and billing information. Administrators for Part 135
companies can also manage training documents, instructors and check airmen.
Sign Up for myFlightSafety to Access Its Many Benefits To enroll as a new password-protected user
on myFlightSafety, obtain your 10-digit Client Identification Number from the Learning Center where
you most recently trained, from your customer support representative or from your marketing manager.
Customers can then enroll online at www.flightsafety.com/mfs_contact_us.php.
ONLINE TOOLS | myflightsafety
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Make the Most of Your Pre-Course Study Materials
myFlightSafety users gain access to manuals, flash cards, reference
materials and more, giving you a head start on training with a
solid foundation of information to review at your own convenience.
• Access materials 90 days before your course begins and for
30 days after the course concludes.
• Before your course, find Pre-Course Study Materials on your
myFlightSafety Future Reservations screen. Once training
begins, these materials are available on the Training History
screen. Click on the PSM (Pre-Course Study Materials) icon
in the downloads column.
• Pre-Course Study Materials include pilot training manuals,
maintenance training materials, client guides, videos, flash cards,
instrument panel posters, walk-around and more. Materials
differ from course to course.
• Both pilot training manuals and client guides can be downloaded
and saved.
ONLINE TOOLS | myflightsafety
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Training Materials iPad App
Carry Your Coursework in One Small Package
iPad App Delivers Interactive Efficiency and Effectiveness
Now you can replace those stacks of pre-study and classroom
materials with an iPad app that gives you interactive access to a
wide range of useful resources. Our advanced Training Materials
iPad App enhances training for a large and growing number of
pilot, maintenance technician and cabin attendant courses.
Our Training Materials iPad App provides interactive convenience.
Download FlightSafety’s Training Materials iPad App
at no charge from the iTunes App Store.
When you enroll in a course, the app automatically downloads materials.
The app helps build proficiency and enhance safety through digital
training manuals, cockpit posters, flashcards and guides. And no more
replacing pages in binders – when course or aircraft materials change,
your app automatically updates. The app features an advanced notebook
that transfers your notes and bookmarks to subsequent document
versions. And it offers a search function, a freehand drawing tool, plus the
ability to save documents with notes and drawings for future reference.
ONLINE TOOLS | TRAINING MATERIALS iPAD APP
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iPad App Functions
iFlightDeck offers fully interactive, comprehensive flight deck
manuals, putting the purpose and function of every switch,
control and process at your fingertips.
iFlightDeck Cabin provides a complete and interactive
operations manual. This all-inclusive reference helps pilots,
maintenance technicians and flight attendants identify and learn
more about cabin systems and components.
Aircraft Walkaround Familiarization provides a point-by-point
interactive checklist, helping you quickly and efficiently study
and learn key exterior aircraft components – how they function
and correct status or configuration prior to takeoff.
iFlashCards are ideal for memorization and review of a wide
variety of procedures, systems and components. When you
master a card, it goes away. Cards you should re-visit come back
around. And it tracks your progress over time. See instantly how
your knowledge is improving.
ONLINE TOOLS | TRAINING MATERIALS iPAD APP
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Recognition Programs
FlightSafety strives to enhance safety by recognizing and promoting excellence. Our industry-leading programs –
including ProCard, SafetyStar and Master Technician – keep best practices front and center. Customers achieving
these designations know they are among aviation’s most safety-focused elite.
Career Advancement | Proficiency Protection
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ProCard
Recognizing the Highest Levels of Training
At FlightSafety, we’ve always said that the best safety device in
any aircraft is a well-trained crew. As a pilot, your passengers
and crew depend on you to deliver them safely to their destination.
John Q. Smith
0005110000
Embraer Legacy 650
EXPIRES
10.15.15
Joseph Green
0006220000
Cessna Citation CJ4
EXPIRES
11.10.16
A FlightSafety ProCard is their best assurance of your
commitment to safety, certifying that you’ve attained the highest
levels of professional training. It tells the world that you have met
FlightSafety’s rigorous, industry-leading standards of proficiency,
placing you among aviation’s elite.
RECOGNITION PROGRAMS | ProCARD
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An Emblem of Distinction
Aviation professionals who carry a ProCard demand the best of
themselves, training to keep skills sharp and flights safe. They
aspire not just to adequacy, but to the highest levels of proficiency.
They don’t just train to maintain. They train to excel. To receive this
honor, one must demonstrate superior airmanship. Exhibit sound
crew-resource management skills. Display exceptional systems
knowledge. And consistently exceed FAA ATP/Type Rating Practical
Test Standards. That kind of dedication deserves to be rewarded.
What It Means to Carry a ProCard
FlightSafety awards ProCards to pilots who demonstrate their
commitment to safety by exhibiting excellence in their training
courses and by returning regularly to build and renew skills. The
cards are issued for specific aircraft and expire after eight months.
The Elite ProCard
The Elite ProCard signifies ongoing commitment to regular,
safety-enhancing professional training. Pilots who return for
training before their current ProCard expires take the next step
up to earn an Elite ProCard.
RECOGNITION PROGRAMS | ProCARD
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Master Technician
Multiple Paths to Career Development
.
FlightSafety has issued over 2,000 Master Technician certificates
to technicians worldwide.
Designed for the maintenance professional who wants to do more
and achieve more, Master Technician training programs focus on
a variety of subjects that build on your proven technical abilities
with training in skills that would otherwise take years to acquire –
making you even more of an asset to your organization.
Multiple Master Technician Certificates
Once you’ve earned a Master Technician
certificate, you can continue to expand both
your skill sets and your career possibilities with additional
Master Technician Certificates. Additional certificates typically
require fewer courses than the initial certificate, acknowledging
the training you’ve already completed.
RECOGNITION PROGRAMS | MASTER TECHNICIAN
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Five Steps to a More Promising Career
Our progressive Master Technician curriculum follows a five-step
process ensuring that you receive instruction on all the skills
necessary to become a Master Technician. Specific courses
vary depending on the Master Technician path you choose.
Click on the paths below to access detailed program information.
AVIONICS
Aircraft-specific in-depth training
COMPOSITES
Repair and fabrication of composite
structures in airframes
ENGINE
In-depth engine-specific training
MANAGEMENT Preparation for management positions
MECHANICAL
(AIRFRAME)
Airframe-specific in-depth instruction
MECHANICAL
(REGULATORY COMPLIANT)
Meets B1 and B2 aircraft-specific
requirements
Benefits of Becoming a Master Technician
• Join more than 2,000 Master Technicians worldwide
• Industry, employer/employee and peer recognition
• Technical expertise; professional/personal development
• Greater asset to your maintenance department
RECOGNITION PROGRAMS | MASTER TECHNICIAN
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SafetyStar
Recognizing Our Customers’
Outstanding Dedication to Safety
Our exclusive SafetyStar initiative recognizes aviation
professionals dedicated to excellence and the uncompromising
pursuit of safety. This tribute honors pilots and maintenance
technicians who aspire not just to adequacy, but to the highest
levels of proficiency. When you see someone wearing a SafetyStar,
please express your appreciation. That professional’s dedication
to aviation safety makes all the difference.
Who Wears the SafetyStar?
More than 11,000 aviation professionals who train at FlightSafety
facilities each year have received SafetyStar certification. These
aviation professionals – both pilots and technicians – represent a
wide variety of companies worldwide. The SafetyStar represents
training that puts its wearer among aviation’s elite.
RECOGNITION PROGRAMS | safetystar
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How Do I Earn a SafetyStar?
PILOTS earn a SafetyStar after receiving eight consecutive
ProCards within five years. FlightSafety awards ProCards
to professional pilots who have completed a FlightSafety
training program and consistently exceeded the ATP/Type
Rating Practical Test Standards. They train at least once every
eight months and meet or exceed FlightSafety’s stringent
standards for aircraft operations, systems knowledge, crew
interaction and overall proficiency.
TECHNICIANS earn a SafetyStar after receiving a Master
Technician Award. The five-part Master Technician certification
program includes comprehensive initial type-specific training,
engine run and taxi training, troubleshooting and operational
maintenance procedures. In order to receive this certification,
technicians must achieve a grade of at least 90 percent on
each exam. The length of time required to complete all phases
of the training is approximately five years.
RECOGNITION PROGRAMS | safetystar
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Career Advancement
Our support for Customers extends to helping them maintain and advance their careers. That could be by
our Proficiency Protection program’s help for those who lost jobs due to staff reductions or job eliminations;
through Jet Professionals’ job placement; and Service Elements’ interview and customer service skills training.
Career Advancement | Proficiency Protection
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Proficiency Protection
No-Cost Training for Recently Unemployed
Business Aircraft Pilots and Technicians
Business aircraft pilots who have become involuntarily unemployed
can receive recurrent training at no cost in an aircraft type they
trained on under a FlightSafety Full Service agreement. Technicians
enrolled in the Master Technician program can receive the next
course toward their rating at no cost.*
No Obligations
Pilots or technicians who take advantage of this offer will not be
required to repay the cost of the course, or to enter into a new
training agreement once re-employed.
Request Your No-Cost Training
Visit our website for full details and to download an application form:
www.flightsafety.com/fs_proficiency_protection.php. Email
Proficiency.Protection@flightsafety.com for additional information.
*Conditions apply. Eligibility and scheduling will be determined solely by FlightSafety.
This program is subject to change or withdrawal at any time. See our website for full details.
Career Advancement | Proficiency Protection
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Jet Professionals
Preferred Access to Job Placement
Full Service FlightSafety Customers who become
unemployed benefit from priority access to the full range
of aviation staffing services offered by Jet Professionals.
This respected industry leader is the only global
company offering a full range of staffing services for
full-time and temporary aviation placements, including
pilots, flight attendants, schedulers, dispatchers and
technical professionals.
Career Advancement | JET PROFESSIONALS
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Service Elements
Build Customer Service
and Job Interview Skills
Prepare for job interviews or improve your customer service
skills with complimentary training by ServiceElements.
Its webinar series, delivered over a five- or six-week period,
uses an interactive facilitator format to provide valuable
insights and skills. These webinars also serve as an excellent
platform for participants to share knowledge and experiences.
Service Elements has earned a reputation for quality with
more than 30 years’ experience in the aerospace and aviation
industry, focusing on organizational development, service culture
enhancement, coaching, consulting, change management and
other core skills development programs.
Career Advancement | SERVICE ELEMENTS
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World-Class Training. Worldwide Reach. FlightSafety International is the world’s premier
professional aviation training company and supplier of flight simulators, visual systems and displays
to commercial, government and military organizations. The company provides more than a million
FlightSafety International
hours of training each year to pilots, technicians and other aviation professionals from 167 countries
Marine Air Terminal • LaGuardia Airport
and independent territories. FlightSafety operates the world’s largest fleet of advanced full flight
New York, NY 11371
simulators at Learning Centers and training locations in the United States, Australia, Brazil,
718.565.4100 • 800.877.5343
Canada, China, France, Japan, Norway, South Africa, the Netherlands and the United Kingdom.
flightsafety.com
A Berkshire Hathaway company
5760-10/14