FM Yesterday,
Today and
Tomorrow
Ian R Fielder – CEO, BIFM
A Global View of Facilities Management
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In the beginning there was FM?
Typical corporate structure
The Supplier Base!
Where in the World
Why are people attracted to It?
Understanding the business strategy
What is Facilities Management Today?
FM tomorrow?
FM&BS
Worldtitle
Summit
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What is Integrated Facilities Management?
Accounts
IT
Personnel
Core
Business
Property &
Facilities
Transport
Drivers for
Change
Distribution
Purchasing
Focus on Core Business
Reduced Costs
Increased Flexibility
Improved Service Quality
Introduce Best Practice
Establish a Vehicle for Change
3 | Presentation title here
FM&BS World Summit
Typical Corporate Structure
Strategic
Tactical
Operational
FM&BS
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Summit
4
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here
Typical Corporate Structure
Fleet
Management
Projects
Fabric
Landscape
Office
Services
Operational
Purchasing
Cleaning
Catering
Security
M&E
FM&BS
Worldtitle
Summit
5
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here
Typical Corporate Structure
Operational
M&E
and
Security
FM&BS
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Summit
6
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Catering
&
Cleaning
Office
Services
&
Purchasing
&
Fleet
Management
Typical Corporate Structure
NonNon-core
Strategic
Tactical
Fleet
Management
Projects
Fabric
Landscape
Office
Services
Operational
Purchasing
Operational
Cleaning
Operational
M&E
and
Security
Consolidation
Office
Services
&
Purchasing
&
Fleet
Management
Catering
&
Cleaning
Catering
Facilities
Management
FM&BS
Worldtitle
Summit
7
| Presentation
here
cti
Management
Buy-Outs
ns
sio
fes
Co
ns
tru
o
Pr
on
The Supplier Base
Single Service Providers
FM&BS
Worldtitle
Summit
8
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Security
M&E
Understanding the Business Strategy
FM&BS
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Summit
9
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here
Provide & Manage the Working Environment
Understand the
Business
Mission & CSFs
Business Trends
Financial Objectives
Core/Non Core Direction
Image
Organisation
Info Systems
Strategy
Manage & Operate
the Estate
Asset Management
Estate Management
Building & Services
Management
Change Management
Statutory Compliance
Environment Health &
Safety
User Satisfaction
Measure Performance
Implement
Project Management
Design
Construction
Procurement
Control of Cost, Risk &
Programme
Marketing & Disposal
FM&BS
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Summit
10
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Develop the
Property Strategy
Facilities Management
the Plan
Identify
Develop the
Implementation
Plan
Prepare Outline Brief
Negotiate with Authorities
Appoint the Team
Risk Management Strategy
Measurement Criteria
Performance Review
Market Analysis
Workplace Innovation
Financial Risk Analysis
the Options
Procurement Route
Lease vs Buy
Workplace Development
What is ‘Facilities Management’ Today?
Non-core
Contracted
Services
Workplace
Related
Corporate
Support
Infrastructure
Technical
Maintenance
Asset
Ownership
IT
Asset
Management
Refuse
Collection
Carpark
Management
Fleet
Facilities
Management
Public
Infrastruture
Maintenance
Technical
Services
Commodity
Services
Other
FM&BS
World title
Summit
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The Changing World of FM
> What has changed?
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Payroll
Property
Management
Commercial PFI/PPP’s
Asset Purchase & lease back
Short term lets
Globalisation
• Economic downturn
• Austerity
• BRIC domination
• People are the asset
• The Shared Service Business Unit
FM&BS
World title
Summit
12
| Presentation
here
Temp
Staff
Legal
Where in the World?
13 | Presentation title here
Business Advantage through FM
Increase
Productivity
Reduce
Time
Reduce
Cost
Increase
Revenue
Increase
Stakeholder
Value
Change
Culture
FM&BS
World title
Summit
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| Presentation
here
Reduce
Risk
Enhance
Image
Increase
Flexibility
Questions?
FM&BS
World title
Summit
15
| Presentation
here