Managing change: a critical perspective – Chapter 11
Disclaimer
You may access other websites via the hypertext links provided. You use such links and other
websites entirely at your own risk. Such websites are provided by independent third parties and
CIPD accepts no responsibility for the availability, content or use of such websites or information
contained on them.
Annotated references to books
QUIRKE, B. (2008) Making the connections: using internal communication to turn strategy into
action. 2nd Ed. Aldershot: Gower Publishing Limited
This book is very practitioner-orientated, informed by Quirke’s extensive consultancy
experience.
BALOGUN, J and HOPE HAILEY, V. Exploring strategic change. 3rd Ed. Harlow: Prentice Hall.
While the coverage of communication in this textbook is not extensive, what is covered is highly
relevant to debates featured in the chapter.
BOWDITCH, J. L., BUONO, A. F. and STEWART, M. M. (2008) A primer on organizational
behaviour. 8th Ed. Chichester: John Wiley and Sons
This OB textbook has a very informative chapter on communications.
ECCLES, R. G. NOHRIA, N. (1992) Beyond the hype: rediscovering the essence of
management. Boston: Harvard Business School Press.
While this book is now dated it remains a personal favourite in terms of studying rhetoric.
Annotated references to journals articles
OSWICK, C., GRANT, D., MICHELSON, G. and WAILES, N. (2005). Looking forwards:
discursive directions in organizational change. Journal of Organizational Change Management.
Vol 18, No 4. 383-390.
This article makes the case for more discursive approaches to understanding organizational
change.
FINSTAD, N. (1998) The rhetoric of organizational change. Human Relations. Vol 51, No 6.
717-740.
This article offers an informative account of rhetoric within municipal authorities in Norway.
BARRETT, D. J. (2002) Change communication: using strategic employee communication to
facilitate major change. Corporate Communications: An International Journal. Vol 7, No 4. 219231.
This practitioner-orientated paper draws upon Barrett’s consultancy experiences. It is strong in
offering guidance on how to manage change communications.
ELVING, W. J. L. (2005) The role of communication in organisational change. Corporate
Communications: An International Journal. Vol. 10 No 2, pp.129 – 138
This academic article offers an informed overview of relevant debates.
1
Annotated web links to tools, techniques and professional bodies
International Association of Business Communicators
The IABC website is good for links to people and organisations involved in business
communication.
Public Relations Society for America
This website has plenty of relevant resources with regards to business communications.
2