Name: ________________________ Class: ___________________ Date: __________
ID: A
Chapter 11 Technical Communication
True/False
Indicate whether the sentence or statement is true or false.
____
1. Instructions and manuals should provide descriptions of tasks but not details.
____
2. Effective instructions include a clear and specific title.
____
3. The introduction to instructions should state who should follow the instructions.
____
4. Materials needed for a task should be given at the end of instructions for the task.
____
5. The conclusion for instructions should describe the expected results from following the steps of the
instructions.
____
6. When doing technical writing, you should use vague and general terms in descriptions.
____
7. When doing technical writing, you should use terms the readers will understand.
____
8. In most technical writing, writers should avoid subjective terms that reflect opinions, not facts.
____
9. When writing steps for instructions, do not place the steps in sequential order.
____ 10. An effective manual should have a detailed table of contents.
____ 11. Supplemental material may be provided at the end of a manual in a glossary.
____ 12. A process description explains how something works.
____ 13. In an object description, each part of the object is described in detail in the introduction.
____ 14. If a process occurs in a continuous cycle, the writer should begin the step-by step part of the process
description with a major step.
____ 15. The first step in writing a process description is determining your readers’ needs and levels of knowledge.
Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
____ 16. Sets of directions combined with explanations, descriptions, and definitions are
a. instructions
b. manuals
c. inventories
d. none of the above
____ 17. Which element is a part of effective instructions?
a. a broad, general title
b. a list of needed tools or materials
c. numbered steps in logical order
d. both b and c
____ 18. The introduction for instructions should
a. not explain what the instructions accomplish because that is always obvious
b. explain what the instructions accomplish if that is not obvious
c. come after the numbered steps
d. not include a list of needed items
2
Name: ________________________
ID: A
____ 19. The time frame for completing instructions should
a. not be included in the instructions
b. be included in the conclusion part of the instructions
c. be included in the introduction part of the instructions
d. none of the above
____ 20. For technical writing, the writer should
a. be specific and precise
b. avoid vague or general terms
c. use language the reader will understand
d. all the above
____ 21. When writing steps for instructions
a. do not number the steps
b. place the steps in the order in which they should be completed
c. do not include cautions or warnings to the reader
d. use a small amount of white space for ease of reading
____ 22. During the editing phase of creating instructions
a. make sure that the steps are complete, clear, and concise
b. do not be concerned about whether the steps are in the correct order
c. focus on the text of the steps and do not consider the illustrations
d. both a and c
____ 23. An effective manual
a. does not include a table of contents
b. does not include illustrations
c. includes clear and complete steps
d. has a broad, general title
____ 24. The table of contents for a manual should
a. include only the main headings from the manual
b. include page numbers for specific topics
c. not list figures or tables found in the manual
d. both a and c
____ 25. A detailed listing of the topics and subtopics a manual covers and the pages on which the topics can be found
is
a. an index
b. a glossary
c. a table of contents
d. an appendix
____ 26. Events that take place over time and result in a change or a product is
a. a process
b. a mechanism
c. an object
d. a description
____ 27. An object description should include a
a. title and introduction
b. part-by-part discussion of the object
c. conclusion
d. all the above
2
Name: ________________________
ID: A
____ 28. A process description
a. tells how something works
b. tells how to perform a process
c. is the same as a set of instructions
d. none of the above
____ 29. When writing a process description, you should
a. be objective
b. describe the process completely
c. compare the unfamiliar to the familiar
d. all the above
____ 30. An object description
a. typically does not have a title
b. does not require an introduction
c. contains details about each part of the object
d. is the same as a process description
Matching
Match the terms to their definitions below.
a.
b.
c.
d.
e.
____
____
____
____
____
____
____
____
____
____
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
description
glossary
index
instructions
manual
f.
g.
h.
i.
j.
mechanism
object
process
technical writing
white space
Something inanimate that is natural or synthetic and can be seen or touched
Steps that tell readers how to do something
Events that take place over time and result in a change or a product
Blank area in a document that does not contain text or images
A verbal and/or visual picture of something
A detailed listing of the topics covered in a book or manual
A type of object that consists of parts that work together to perform a task
Creating specific, detailed instructions and descriptions
A list of terms and abbreviations with definitions
A set of instructions combined with explanations, descriptions, definitions, and other related information
3
ID: A
Chapter 11 Technical Communication
Answer Section
TRUE/FALSE
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
F
T
T
F
T
F
T
T
F
T
F
T
F
T
T
MULTIPLE CHOICE
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
B
D
B
C
D
B
A
C
B
A
A
D
A
D
C
MATCHING
31.
32.
33.
34.
ANS:
ANS:
ANS:
ANS:
G
D
H
J
1
ID: A
35.
36.
37.
38.
39.
40.
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
A
C
F
I
B
E
2