e-Benchmark Online
Data Processing System In Benchmarking Projects
by
Mohamad Sahril Ahmad Puzi
Malaysia Productivity Corporation (MPC)
What is a Benchmark?
A measured “best-in-class” achievement,
recognised as the standard of excellence for a
particular process.
What are Best Practices?
Best practices are a relative term indicating outstanding
business practices which have been identified as contributing
to significant
companies.
improved performances
in leading
MPC Benchmarking Model
Phase 1
Phase 2
Phase 3
BENCHMARK
BEST PRACTICES
IMPROVEMENT
Plan
START
Form CoP
Identify Measures
Site Visit
Implement
Identify Best
Practices
Monitor
e-Benchmark
Recommend
Improvement
Share Strengths
Share Findings
Standardise
Daily Control
Continue
project
NEW AREA
3
What is e-Benchmark?
• A
web-based tool
which enables of benchmarking community to
communicating their scores
identifying benchmarks.
have a win-win situation in
and
MPC initiative to
promote organizational excellence through performance
• The interactive e-Benchmark is another
measures and best practices.
Operational Structure
e-Benchmark
Step 3
Step 1
Step 2
Password issued to
each CoP member
Cop agreed on
benchmarking measures
and set up e-benchmark
framework
Members key-in
data using internet
Step 4
Real-time data
processing takes place
in the e-Benchmarking
hub
Step 6
Step 5
Generate real-time
benchmarking report
Benchmark analysis
and continuous
improvement
How to use
e-Benchmark
MPC’s web site page
Step 1
Step 1: Login into MPC’s web site
http://www.mpc.gov.my
Step 2: Chose BOND
Step 3: Click e-benchmark
Step 3
Step 2
How to use
e-Benchmark
MPC’s web site – BOND page
Step 1: key in Username and
password
Step 2: Key in the data
Step 1
Step 2
How to use
e-Benchmark
MPC’s web site - Result
Figure 1: By Organisation
Figure 1
Figure 2: By Benchmarking Average
Figure 3: By Ranking
Figure 2
Figure 3
Benefits of e-Benchmark
Offers you convenience and speed because you can key-in
data and view competitive scores at your own time through Internet
(upon being issued the password)
Real-time competitive scores
can be generated to
indicate your performance on critical factors that drive your business
success.
Competitive scores and ranking allow you to identify gaps and
subsequently initiate strategic plans for further improvements
Networking through e-Benchmark allows you to
learn best Practices.
share
and
UN Public Service Award
Innovation Category : e-Benchmark for Benchmarking Communities
Thank You
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