Volume 2,Issue 3 ISSN 2180-2068 January 2010 MPC International e-Newsletter 03/10 MPC Hosts a Training Course on Development of Inside this issue: Speech by Director General of MPC 2 Speech by APO Secretary General 4 Programme Objectives 6 Comments by Participants 7 Lists of Participants 13 Asian Productivity Organization (APO) 16 Malaysia Productivity Corporation (MPC) 17 Malaysia Productivity Corporation (MPC) is a Federal Statutory Body under the Ministry of International Trade and Industry (MITI). Established in 1962 with the objectives of improving productivity and quality nationwide through its research, training, system development, benchmarking and promotional activities. As a member of APO, MPC has also conducted several programs for the member countries in various areas. These programmes are sponsored mostly by APO and partially by the host country. In 2009, MPC had hosted five (5) APO Programmes. Recently , MPC hosted a Training Course on Development of Productivity Practitioners Advanced Program with the main objective of developing skilled productivity practitioners who will be able to create multiplier effects in their respective countries. ...continues on page 6 TRANSFORMATION . INNOVATION . PARTNERSHIP Training Course on Development of Productivity Practitioners Advanced Program Welcoming Speech Ladies and Gentlemen, Salam Sejahtera and a very good morning. First and foremost, let me extend a warm welcome or “Selamat Datang” to all our international guests to Malaysia, especially to Mr. Shigeo Takenaka , Secretary General of APO who are here to be with us today. I am also very pleased to welcome all participants from APO member countries and also to all the Malaysian participants who are present here this morning. MPC is honored to host this very important program and provide support to APO in its strategy to develop the fellow NPO. Talking about the Development of NPO that is the main agenda of this course , we have experiences success and challenges in our more than 40 years journey as the National Productivity Organization. Page 2 by Director General of MPC Among our achievements are : We able to develop expert in the areas of Productivity Linked Wage System, Balance Score Card, Knowledge Management, Six Sigma, Benchmarking Application and Public Sector Efficiency. We are being mandated by the government to conduct More MTCP for CLMV and OIC countries. For 2009, 6 programs have been conducted. Increase demand in productivity performance improvement and measurement expertise both from private and public sectors. Training Course on Development of Productivity Practitioners Advanced Program Ladies and Gentlemen, As always there are many challenges for us to be where we are now, among the challenges are; Acquiring new knowledge that is needed by our fast developing economies. Developing skilled productivity practitioner based on the new knowledge that will be able to be transfer to the industry at a faster rate. Expanding our partnership with other organizations beside APO, such as the World Economic Forum and Institute for Management Development has created new services that needed special skills. To attract bigger out reach through strategic partnership, creative publication and modern technologies. Ladies and Gentlemen, By going through the module such as Productivity & Business Competitiveness, Corporate Strategies & Implementation, Leadership & Governance, Process Management & Customer Focus, and lastly Productivity Tools and Techniques, I hope all the participants will be equipped with the proper tools, techniques and knowledge as a productivity and quality practitioner after a vigorous schedule of twenty days in Malaysia. The site visits to companies and organizations will also benefits the participants to see the real P&Q tools and culture in place. Page 3 On this note, ladies and gentlemen, I would like to once again thank Mr. Takenaka and APO for the support and continuous cooperation. I would also like to thank local resource speakers and all of you for your participation in this course. I wish everyone a fruitful and interesting session as well as a wonderful stay in this country. The coordinator has also kindly visit our Kuala Lumpur City for the participants during the one of the weekends. And with that, Ladies & Gentleman, I declare the training course on Development of Productivity Practitioners : Advanced Program OPEN. Thank you. Training Course on Development of Productivity Practitioners Advanced Program Introductory Remarks by APO Secretary-General Shigeo Takenaka Thank you for giving me this opportunity to speak at the opening of the training course on the Development of Productivity Practitioners. This is in fact the first time for me to join this project, which is one of the longest-running training courses conducted by the APO. Today I would like to speak on the importance of training courses in general and this advanced training course in particular. At the last WSM in Manila, the Philippines, I emphasized the importance that the Secretariat attaches to training courses, considering their tangible and measurable contributions. Back in 2004, when I joined the APO, we had only 12 training courses, but from that time on, as many of you may have realized, we have made conscious efforts to make training courses the main vehicle for imparting skills and knowledge to our project participants. The number of training courses implemented in 2008 stood at 24, and the number of participants rose from about 200 in 2004 to 750 in 2008. However, these figures represent only our face-toface multicounty training activities. During this period, we also expanded our e-learning training courses tremendously. In 2004, we had only two e-learning courses using the World Bank’s distance learning centers. In 2008, we implemented six such projects, and as each project consisted of three independent sessions, the six projects therefore totaled 18 sessions. The number of participants in the e-learning projects also shot up from 100 in 2004 to 1,450 in 2008. Page 4 In addition, we trained a total of 77 participants in the national programs held in India, the Islamic Republic of Iran, and Pakistan in 2008. We also held three agricultural training courses each in Lao PDR and Cambodia with the participation of 300 individuals. In total, we trained at least 2,550 people in 2008 as compared with only 300 in 2004. This year, under our two-tiered project scheme, we organized nine national programs to follow up three multicounty projects conducted in 2008. These nine national programs were attended by more than 460 participants. Therefore, by this year, the total number of participants in all of our training courses will reach 3,000. Starting from the figure of 300 in 2004, this is quite an achievement. We have not only worked to increase the number of training courses but also to improve their quality. Now all APO training courses include examinations to gauge their quality and the level of learning by participants. Training courses leading to certification have also been added. Training Course on Development of Productivity Practitioners Advanced Program We also take the extra step of producing manuals to accompany many training courses. The manuals are provided free of charge to participants or anyone interested in the subject in the form of downloadable e-books available on the APO Web site. We intend to improve our training programs both qualitatively and quantitatively in future. Now let me turn to this training course to develop productivity practitioners. The basic course started in 1994, and the advanced version was introduced in 1998. These courses have special meaning for us. Because, first, we do not simply train people: We train them so that they can train others as well. In other words, we expect substantial multiplier effects from them. From 1998, the advanced course has produced more than 130 productivity practitioners. If all of them give thorough training to 10 people, they can train 1,300 every year. Second, we are conducting these courses with a view to strengthening national productivity organizations. That is the reason why most of the participants are from NPOs. That is also why we recently revised the course structure so that the participants can receive the type of training that is more relevant to the needs of NPOs. In 2008, the APO formed a committee comprising professionals from NPOs and other experts to review the contents of the courses. They examined the objectives and reorganized and aligned the contents accordingly. The curriculum used in the current course is based on the outcome of that review. Third, we expect participants to interact and socialize among themselves so that this opportunity may help you to form new, enduring bonds of friendship among your peers. If most of you play important roles in promoting productivity in your own counPage 5 tries for many years to come, such friendships will be an invaluable asset not only for yourself but also for the organizations you represent and for the APO. Therefore I hope that all of you will gain new knowledge, insights, and friendships from this course. Before closing, I would like to express my deep appreciation to Mr. Mohamad Razali Hussein, Director General of the Malaysia Productivity Center and his capable staff for their support and cooperation, not only in this training course but also in other APO projects implemented in Malaysia. I wish you all a very productive training course and a pleasant stay in Malaysia. Thank you. Training Course on Development of Productivity Practitioners Advanced Program ...continues from page 1 This training course will equip participants who previously attended the basic course with advanced productivity principles, concepts and approaches. At the end and of the advanced course, productivity practitioners are expected to be able to : Page 6 • • • Identify problems and implement solutions for achieving organizational excellence Identify and use appropriate tools and techniques leading to organizational excellence Develop framework, strategies and action plans for achieving excellence and competitiveness at the organizational level. Training Course on Development of Productivity Practitioners Advanced Program Comments by participants Mr. Thanya Limsakoune Thailand thanya02@yahoo.com I can use some tool example Modern Manufacturing System in my job (SMEs) as for consultant we have to improve the company in 6 to 12 months after this. Good participants, good sharing and good friend from MPC friend. Mr. Muhammad Awais Pakistan the_avais@yahoo.com It was well organized program and very good cooperation from MPC. All the topic or tools of techniques that we learnt are very important for me and relevant to my job. I will never forget every moment in Malaysia especially the farewell function and dinner arranged by participants. Mr. Um Serivuth Cambodia seributh_npcc@yahoo.com My assessment of this program was excellent and very useful for NPC members of each country to develop yourself and their organization to enhance the SMEs in their own country. I have gained a lot experiences from this course even my English has improved and all of the participants are friendly and work as a team. Page 7 Training Course on Development of Productivity Practitioners Advanced Program Mr. Muhammad Zafar Ullah Pakistan zafar1974@yahoo.com Overall the program was very knowledgeable and organized in very well manner though it can be further improved in some aspects example some topics related to Green Productivity and Energy Efficiency may be added and lecture may be held at the premises of related industry to give a touch and feel feeling to participants. I have selected the Knowledge Management to be implemented in my organization for this purpose I have decided to create awareness among seniors and develop on Intranet for my organization in next year. Mr. A.T.M. Mozammel Haque Bangladesh dir.npo@bctl.net.bd After returning to my country, I will implement BSC, TQM, Lean Production, Six Sigma, Benchmarking in training program in my office and related SMEs organization industries. I will always remember places like the Twin Tower, the Mid Valley Shopping Mall, Putrajaya, the Prime Minister’s office building, PICC, MPC’s office, 5S system and Malaysia Commission System. Mr. Mukesh Singh India Mukesh.singh@npcindia.org One of the very good programme I ever attended. All the topics like advance technologies, BSC, BPR, KM, Six Sigma, Lean Manufacturing and Innovation are covered by well experienced faculty in their respective fields. Professor from Japan covered excellently the concept of LMC. I am going to implement the concept in Bearing and Bearing component and Gems and Jewelery Industries in Jaipur, India. Apart from that, I am planning to conduct training programme on BSC for middle level of employees. Page 8 Training Course on Development of Productivity Practitioners Advanced Program Mr. Mohd Wafi Bin Arip Malaysia wafi@mpc.gov.my This program is excellently manage and the subject content are related to my field of interest. Somehow, some of the modules are not allocated enough time to be shared. Mr. Ab Rashid bin Omar Malaysia abrash@mpc.gov.my The program was useful and informative. It has enhanced my understanding on the conceptual of development of productivity pratitioners. I will further improve, develop and strengthen on Lean Production with special focus on audit certification and accreditation on 5S Good Housekeeping. Ms. Aileen A. Ricohermoso Philippines ricohermosoa@dap.edu.ph The course is very enriching not only in terms of the technical aspect but as well as ‘attitudinal’ because it allowed or enabled each participant to experience interacting with different personalities and nationalities or culture. The course on the scale of 1-5, 5 is the highest, I give 4. The most memorable are the workshops with different countries where we have to integrate our ideas, despite differences in culture. Mr. Dong Minh Quy Vietnam dmquy@vpc.vn Page 9 It was a nice training course. But I think you should put more case study and practice during courses. After this course, I’ll ask our boss about implementing TQM in VPC. Training Course on Development of Productivity Practitioners Advanced Program Mr. Tay Keng Loo Singapore michael@wwmconsult.com All the concepts and tools are picked up during the program would be extremely useful to me as a practicing consultant serving a large proportion of SMEs in Malaysia, Singapore and Indonesia. I will certainly put them in my training and consulting career. The Sunday trip ( 8 Nov 2009) to Putrajaya and KLCC Petronas Twin Towers will all participants was most memorable moments we shared and we really had a jolly-well good time. Thanks to MPC for your marvelous hospitality. Ms. Shim Sumin Republic of Korea smshim@kpc.or.kr The arrangement of lecturers was nice and MPC members were friendly. Sharing of ideas and new viewpoints was really creative. Mr. Siswo Purnomo Indonesia disnakertrans@sumutprov.go.id I have planned the Development of 5S and TQM in my organization. I will foster the relationship between my organization and MPC. Mr. Pusker Bista Nepal chamber@wlink.com.np DPP advance course in Malaysia is very much useful for those who already participated in the Basic Course. Site visit in Putrajaya is very much memorable in this programme . I will not forget visit in my life. Page 10 Training Course on Development of Productivity Practitioners Advanced Program Mr. Farshid Shokrckhodaee Iran fsh@ipc.co.ir I have planned for more benchmarking activity in my organization and to develop BSC in my business. I would like to develop better relationship between my activity, Malaysia and MPC. Mrs. Halimahton Sa'diah Binti Let Malaysia halimahton@mpc.gov.my I would like to use Balance Scorecard tools inorder to prepare National Competitiveness Framework. ” The most memorable moments while attending the course include : • • Visiting factories Sharing knowledge or experience from other NPO’s and knowing a little about other cultures” Mrs. Christian S. Eparwa Philippines cseparwa@yahoo.com As an expert or consultant from NPO Philippines, I have plans of developing the concepts and tools learned through conduct of echo learning, orientation, training and introduction to clients especially for the agriculture sector. The sharing that we had with co-participants and the resource which create a relaxed and conducive environment for learning. Learning and leisure combined and makes the difference. Mrs. Mahbuba Begum Bangladesh mahbuba_begum@gmail.com Our NPO officer and industry can utilize the productivity tools and techniques such as TPS, Six Sigma, TQM, Benchmarking and BSC. We will try to implement these initiatives in our country. “ Industry visit, KLCC, Twin Towers are some of the most memorable moments of this programme.” Page 11 Training Course on Development of Productivity Practitioners Advanced Program Ms. Garusinghe Punya Indeewari Sri Lanka punyaindeewari@yahoo.com This is a very good programme. I had gained lot of knowledge and experience BSC. Topic is very good. I enjoyed the field visit, surprise dinner and the sharing of knowledge and experience. Mr. Vieng Sing Thongmanivong Lao P.D.R singpower2020@yahoo.com I have the second family here (warm family). The members are Quay, Su Min, Papa (Thaya) and myself. Mrs. Lusiana Rabeka Rauqeuqe Nuqanuqa Fiji lusiana_n@tpaf.ac.fj A truly enriching experience. I learnt of the advanced productivity tools that will greatly assist me in my work. The site visits gave me insights into two successful Malaysian companies success journey. MPC’s journey has also been inspirational - the great role it is paying in national development. Last but not least the great network which just seems to keep expanding. Page 12 Training Course on Development of Productivity Practitioners Advanced Program Lists of participants Mr. A.T.M. Mozammel Haque National Productivity Organisation Ministry of Industries 91, Motijheel Comercial Area Dhaka-1000, Bangladesh T : 880-2-9554871 F : 880-2-9563553 E : dir.npo@bctl.net.bd Mr.Um Serivuth Vice Chief Officer National Productivity Centre of Cambodia Ministry of Industry,Mines and Energy No.45 Norodom Boulevard Khan Daun Penh Phnom Penh, Cambodia T : 855-23-222-243 F : 855-23-428-263 E : seributh_npcc@yahoo.com Mr.Mukesh Singh National Productivity Council SB-96,Jln Marg,Bapu Nagar Jaipur-302004, India T : 91-141-2703573 F : 91-141-2703573 E : Mukesh.singh@npcindia.org Mr.Siswo Purnomo Regional Productivity Development Office Ministry of Man Power and Transmigration of North Sumatra Province Jl.Asmara No.143, Medan Sumatera Utara, Indonesia T : 62-61-8452551 F : 62-61-8452261 E : disnakertrans@sumutprov.go.id Mr.Farshid Shokrckhodaee Intelligent Persian Consultants Group Unit 5, No. 356, Motahari Eve Tehran, Iran T : 98-21-88347866 F : 98-21-88347858 E : fsh@ipc.co.ir Mr.Farshid Shokrckhodaee Intelligent Persian Consultants Group Unit 5, No. 356, Motahari Eve Tehran, Iran T : 98-21-88347866 F : 98-21-88347858 E : fsh@ipc.co.ir Mrs.Lusiana Rabeka Rauqueqe Nuqanuqa Productivity Awareness Training & Productivity Authority of Fiji P.O Box 6890, Nasinu, Fiji T : 679-3392000 Ext : 282 F : 679-3340184 E : lusiana_n@tpaf.ac.fj Page 13 Mr.Vieng Sing Thongmanivong Small and Medium Enterprise Prmotion and Development Office Ministry of Industry and Commerce Nongbone Road,P.O.Box 474, Vientiane,Lao PDR T : 856-21-414064 F : 856-21-263590 E : singpower2020@yahoo.com Training Course on Development of Productivity Practitioners Advanced Program Lists of participants Mr.Ab Rashid Bin Omar SME Development-Audit and Certification Unit Training and System Development Division Malaysia Productivity Corporation P.O Box 64,Jalan Sultan 46904 Petaling Jaya, Selangor T : 60-3-7951-2314 F : 60-3-7958-1967 E : abrash@mpc.gov.my Mrs.Halimahton Sa’adiah Binti Let Global Competitiveness Division Malaysia Productivity Corporation P.O Box 64,Jalan Sultan 46904 Petaling Jaya, Selangor T : 60-3-7951-2314 F : 60-3-7958-1967 E : halimahton@mpc.gov.my Mr.Mohd Wafi Bin Arip ICT Development Unit Training and System Development Division Malaysia Productivity Corporation P.O Box 64,Jalan Sultan 46904 Petaling Jaya, Selangor T : 60-3-7951-2314 F : 60-3-7958-1967 E : wafi@mpc.gov.my Mr.Muhammad Awais National Productivity Organization Ministry of Industries and Production Government of Pakistan 4th Floor ICCI Building, G-8/1 Islamabad, Pakistan T : 92-51-9262881 F : 92-51-9262886 E : the_avais@yahoo.com Ms.Aileen A. Ricohermoso Development Academy of the Philippines DAP Bldg.,San Miguel Avenue, Ortigas Center Pasig City, Metro Manila, Philippines T : 63-2-631-2156 F : 63-2-631-2156 E : ricohermosoa@dap.edu.ph Page 14 Mrs.Mahbuba Begum National Productivity Organisation Ministry of Industries Shipa Bhaban 91, Motijheel Comercial Area Dhaka-1000, Bangladesh T : 880-2-9554871 F : 880-2-9563553 E : mahbuba_begum@gmail.com Mr.Pusker Bista Nepal Chamber of Commerce Chamber Bhawan,Kantipah P.O.Box 198, Kathmandu, Nepal T : 92-51-9262881 F : 92-51-9262886 E : chamber@wlink.com.np Mrs.Mariatul Af-Ida Binti Mohd Tajul Ariffin Industry Research-Construction Unit Industry Research Division Malaysia Productivity Corporation P.O Box 64,Jalan Sultan 46904 Petaling Jaya, Selangor T : 60-3-7951-2314 F : 60-3-7958-1967 Training Course on Development of Productivity Practitioners Advanced Program Lists of participants Ms. Garusinghe Punya Indeewari National Productivity Secretariat No. 318, Highlevel Road Colombo 06 Sri Lanka T : 94-11-2812163 F : 94-11-281262 E : punyaindeewari@yahoo.com Mr.Tay Keng Loo World-wide MD Consultants (S) Pte Ltd 63 Hillview Avenue #03-07 Lam Soon Industrial Building Singapore 669617 T : 65-6468-5758 F : 65-6468-5458 E : michael@wwmdconsult.com Mr. Thanya Limsakoune Thailand Productivity Institute 12-15th Yakult Building 1025 Pahonyothin Rd. Bangkok 10400 Thailand T : 66-2-619-5500 F : 66-2-619-8097 E : thanya02@yahoo.com Mr. Dong Minh Quy Quality Consulting Division Vietnam Productivity Center 8 Hoang Quoc Viet Street Cau Giay District Hanoi, Vietnam T : 84-4-756-1501 F : 84-4-756-1502 E : dmquy@vpc.vn Ms.Shim Sumin Korea Productivity Centre 57-1, Sajik-ro,Jongno-gu Seoul 110-751, Korea T : 82-2-724-1055 F : 82-2-724-1050 E : smshim@kpc.or.kr Mrs. Christian S. Eparwa Development Academy of the Philippines DAP Bldg.,San Miguel Avenue, Ortigas Center Pasig City, Metro Manila, Philippines T : 63-2-631-2156 F : 63-2-631-2156 E : eseparwa@yahoo.com Page 15 Mr.Muhammad Zafar Ullah National Productivity Organization Ministry of Industries and Production Government of Pakistan 4th Floor ICCI Building, G-8/1 Islamabad, Pakistan T : 92-51-9262881 F : 92-51-9262886 E : zafar1974@yahoo.com Training Course on Development of Productivity Practitioners Advanced Program Asian Productivity Organization The Asian Productivity Organization (APO) was established by Convention on 11 May 1961 as a regional inter-governmental organization. Its mission is to contribute to the socioeconomic development of Asia and the Pacific through enhancing productivity. The meaning of productivity has evolved and expanded over the years from simply producing quality products at minimum cost to the improvement of the quality of life for all. The character of the APO is non-political, non-profit and non-discriminatory. In serving its member countries, the APO performs five key roles: • Think Tank • Catalyst • Regional Adviser • Institution Builder • Clearing House for Productivity Information 1. As a think tank, the APO conducts research on emerging needs of member countries for their follow-up and for determining appropriate assistance them. Page 16 2. As a catalyst, the APO promotes bilateral and multilateral alliances among member countries and between them and others outside the APO region for collaboration in productivity-related activities for mutual benefit. 3. As a regional advisor, the APO surveys the economic and development policies and performance of each member country and assists in formulating strategic changes for enhanced productivity and competitiveness. 4. As an institution builder, the APO strengthens the capability of the national productivity organizations (NPOs) and other institutions to provide productivity promotion, training, and consultancy services to the public and private sectors. 5. As a clearinghouse for productivity information, the APO facilities the dissemination and exchange of information on productivity among its members. Contact them :Asian Productivity Organization, Hirakawa-cho Dai-ichi Seimei Bldg. 2F, 1-2-10 Hirakawacho, Chiyoda-ku, Tokyo 102-0093, Japan Tel: 81-3-5226 3920 • Fax: 81-3-5226 3950 E-mail: apo@apo-tokyo.org http://www.apo-tokyo.org Training Course on Development of Productivity Practitioners Advanced Program Malaysia Productivity Corporation Malaysia Productivity Corporation (MPC) is a Federal Statutory Body under the Ministry of International Trade and Industry (MITI). MPC, formerly known as the National Productivity Centre, was established in 1962 as a joint Project between United Nations Special Fund and the Federal Government, with the International Labour Organisation (ILO) acting as its executing agency. Over the years, MPC has evolved from being a management training provider to be a productivity, innovation and competitiveness organization. The new MPC’s corporate tagline ‘Transformation’ , ‘Innovation’ and ‘Partnership’ signifies the expanding scope of MPC. The new direction is also in tandem with the Government’s inspiration to transform the nation into a high income economy. MPC is to introduce new and revised programmes that will help industries to use innovation as a catalyst in developing high value products and services. At the same time, MPC is to strengthen strategic partnership between public and private sectors in enhancing productivity and innovation. Vision The leading organization in productivity enhancement for global competitiveness and innovation Mission To deliver high impact services towards achieving performance excellence through innovation for the betterment of life MPC Objectives • Providing value-added information on productivity, quality, competitiveness and best practices through research activities and databases • Developing human capital and organizational excellence for building a knowledgebased society through training, systems development and best practices • Nurturing innovative and creative culture through P & Q promotion and partnership programs MPCState Office Kota Bharu MPCState Office Kuala Terengganu MPCSabah Kota Kinabalu MPCNorthern Region Kepala Batas COEon Talent Management COE on Teambuilding MPCEast Coast Region Kuantan MPCHQ, P. Jaya COE on Productivity Measurement MPCSouthern Region Johor Bahru COEon Leadership Page 17 MPCSarawak Kuching COE on Creativity and Innovativeness 1 1 Contact us :MALAYSIA PRODUCTIVITY CORPORATION P.O.Box 64,Jalan Sultan,46904 Petaling Jaya,Selangor Darul Ehsan,Malaysia. Tel : 603-7955 7266/ 7955 7050 / 7955 7085 / 7955 7122 / 7955 7190 / 7955 7232 / 79557341 Fax : 603 - 7957 8068 (E) / 7955 1824 (B) / 7954 0795 (Promotion) Toll Free : 1 - 800 - 88 - 1140 www.mpc.gov.my Malaysia Productivity Corporation (MPC) MPC Head Office MPC Kuala Lumpur MALAYSIA PRODUCTIVITY CORPORATION 7th Floor, West Wing, Menara Matrade , Jalan Khidmat Usaha, Off Jalan Duta, 50480 Kuala Lumpur, Malaysia. Tel : 603 - 6203 7885 / 6203 7085 / 6203 7086 Fax : 603 - 6203 7886 Email : marketing@mpc.gov.my www.mpc.gov.my MPC Petaling Jaya MALAYSIA PRODUCTIVITY CORPORATION A-06-01, Aras 6,Blok A,PJ8, No.23,Jalan Barat,Seksyen 8, 46050 Petaling Jaya,Selangor, Malaysia. Tel : 603 - 7960 0173 / 7960 0176 / 7960 0178/ 7960 0191 Fax : 603 - 7960 0206 / 7960 0211 Email : marketing@mpc.gov.my www.mpc.gov.my MPC Regional Offices MALAYSIA PRODUCTIVITY CORPORATION NORTHERN REGION OFFICE Beg Berkunci 206, Jalan Bertam, 13200 Kepala Batas, Pulau Pinang, Malaysia. Tel : 604 - 575 4709 Fax : 604 - 575 4410 Email : nro@mpc.gov.my MALAYSIA PRODUCTIVITY CORPORATION SARAWAK REGION OFFICE Lot 894,Lorong Demak Laut 3A, Taman Perindustrian Demak Laut, 93050 Kuching,Sarawak, Malaysia. Tel : 6082 - 233 245 Fax : 6082 - 439 969 Email : sko@mpc.gov.my MALAYSIA PRODUCTIVITY CORPORATION SABAH REGION OFFICE Level 2,MAA Tower, No.6,Lorong Api - Api 1, 88000 Kota Kinabalu,Sabah,Malaysia. Tel : 6088 - 233 245 Fax : 6088 242 815 Email : mpcwsb@mpc.gov.my MALAYSIA PRODUCTIVITY CORPORATION SOUTHERN REGION OFFICE No.8 Jalan Padi Mahsuri, Bandar Baru UDA, 81200 Johor Bahru, Johor , Malaysia. Tel : 607 - 237 7422 Fax : 607 - 238 0798 Email : sro@mpc.gov.my MALAYSIA PRODUCTIVITY CORPORATION TERENGGANU OFFICE No.3-03 KT Business Centre, Jalan Sultan Mahmud,Padang Hiliran, 21100 Kuala Terengganu, Terengganu,Malaysia. Tel : 609 - 622 8215 Fax : 609 - 631 6010 Email : mpctrg@mpc.gov.my MALAYSIA PRODUCTIVITY CORPORATION EAST COAST REGION OFFICE Aras 7,Wisma TNB,Jln. Gambut, 25000 Kuantan,Pahang,Malaysia. Tel : 609 - 513 1788 Fax : 609 - 513 8903 Email : mpcwpt@mpc.gov.my MALAYSIA PRODUCTIVITY CORPORATION KELANTAN OFFICE Lot 197C, tingkat Bawah,Bangunan MAIK, Jalan Sultan Yahya Petra, 15150 Kota Bharu,Kelantan,Malaysia. Tel : 609 - 741 6261 Fax : 609 - 741 6263 Email : mpckel@mpc.gov.my TOLL FREE : 1 - 800 - 88 - 1140 TRANSFORMATION. INNOVATION. PARTNERSHIP MALAYSIA PRODUCTIVITY CORPORATION P.O.Box 64,Jalan Sultan,46904 Petaling Jaya, Selangor Darul Ehsan,Malaysia. Tel : 603-7955 7266/ 7955 7050 / 7955 7085 / 7955 7122 / 7955 7190 / 7955 7232 / 7955 7341 Fax : 603 - 7957 8068 (E) / 7955 1824 (B) / 7954 0795 (Promotion) Toll Free : 1 - 800 - 88 - 1140 www.mpc.gov.my