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Activation Guide
Dial 1-844-BUYSHQP to set up service
ACTIVATION IS A SNAP
Follow these easy steps to start using your phone right away.
1. INSERT YOUR SIM AND CHARGE YOUR BATTERY
• Detach the SIM from the SIM card located in this box, and insert the SIM into your phone.
• Keep the SIM card nearby as you will need the SIM serial number to set up service.
HOW TO INSERT YOUR SIM CARD:
SIM card slot location may vary by device.
1. Power the phone off.
2. Remove the back cover.
3. Lift out the battery.
4. Slide the SIM card into the
SIM card slot with the gold
contacts facing down.
5. Replace the battery.
6. Replace the back cover.
7. Power on your phone.
2. LOCATE YOUR PHONE SERIAL NUMBER
• Your serial number (IMEI) is located on the side of the phone box.
• This number will inform the T-Mobile® service team that you are to receive
a $50 bill credit from ShopHQ.
• Your $50 credit will show up as a service credit on your first bill.
3. DIAL 1-844-BUYSHQP (1-844-289-7477) TO SET UP SERVICE AND ACTIVATE SERVICE CREDIT
• Service credit bought through ShopHQ cannot be activated online or at retail. You must call 1- 844- BUYSHQP to
receive your $50 service credit and activate your service. We will help you select the plan that is right for you.
• Call centers are open daily from 3 a.m. to 10 p.m. PT.
• To transfer your existing number, don’t cancel your existing service! It will automatically be canceled when your
number transfer is complete. You will need your account information, including your PIN and password. Transferring
your number (from your carrier to T-Mobile) may take several days to complete. You may be without service during the
transfer process. Some restrictions apply.
Welcome to T-Mobile
®
What you need to know after activation
ACCESS YOUR ACCOUNT
Once you have activated your service, you can easily access your account online to check minute and message
usage, view or pay your bill, change your plan or services, and get support for your phone. Establish your account
at www.my.t-mobile.com.
SAVE TIME, HASSLE AND A STAMP EACH MONTH WITH AUTO PAY
Eliminate the hassle of remembering to pay your bill each month by signing up for EasyPay. To sign up, log into
your account on www.my.t-mobile.com, and select Billing.
ADD: PREMIUM HANDSET PROTECTION — $8.00/month
®
For peace of mind, protect your handset from loss, theft, accidental damage and mechanical or electrical
breakdown, and enjoy fast delivery of replacement devices. Service must be activated within 14 days
of device purchase.
For full details, visit www.my.t-mobile.com.
ADD: LOOKOUT MOBILE SECURITY PREMIUM — $4.00/month
Can’t find your phone? Just log into Lookout.com to locate it on a map, sound a loud alarm and see the location
of your device right before it ran out of battery. Lookout also backs up your contacts and photos and helps
protect you from the latest threats, so you don’t have to worry.
For full details, visit www.my.t-mobile.com.
Limited time offer; subject to change. Taxes and fees additional. Not all features available on all devices. General Terms: At participating locations. Domestic only, unless otherwise specified. Credit approval, deposit and $10 SIM starter kit may be required. If you switch
plans you may be bound by existing term (including early termination provisions) and/or charged an up to $200 fee. Regulatory Programs Fee of $1.61 per line/month applies. Taxes approx. 6%–28% of bill. Partial megabytes rounded up. Full speeds available up to
monthly allotment, then slowed to up to 2G speeds for rest of billing cycle. Roaming and on-network data allotments differ; see your selected service for details. Premium Handset Protection: Enrollment available up to 14 days after device purchase on qualifying service.
$5 processing fee may apply for approved mechanical breakdown claims. Up to two approved claims in a 12-month period for loss, theft or accidental damage. Deductible of up to $175 per approved claim may apply. See a T-Mobile Sales Associate or visit myPHPinfo.com
for coverage and premium summaries with exclusions and deductibles. File claims within 90 days of the incident (unless otherwise required by law) or cancel coverage by visiting myT-Mobile.com or calling 1-800-937-8997. Replacement is a new or reconditioned device of
like type and quality with 6-month warranty. Premium Handset Protection is administered by The Signal, L.P. in all states, except WI, where administrator is Federal Warranty Service Corporation. Look Mobile Security: Data rates apply. Not an insurance product. Capable
device required; technical limitations may prevent certain features (e.g., Lock Cam) from working on some devices. Device must be powered on with installed SIM card, have text messaging capability and be within T-Mobile’s network coverage area. Certain features can
cause phone battery life to diminish more quickly. Once phone is wiped, the data is not retrievable. May be disabled or uninstalled by other applications, software, devices or hacking, causing Lookout’s protective features to malfunction. May be incompatible with other
device software. Installation and registration required. Lookout Terms of Service apply. See Privacy Policy for details about Lookout’s collection/use of data. Coverage: Coverage not available in some areas. Network Management: Service may be slowed, suspended,
terminated or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. See brochures and Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional
information. Premium Handset Protection is a registered trademark of T-Mobile USA, Inc. T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG. © 2014 T-Mobile USA, Inc.
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