CareerWorks is operated by the UMass Donahue Institute and chartered by the Brockton Area Workforce Investment Board.
CareerWorks is an EEO/AA Employer. Auxiliary aids or services are available upon request to individuals with disabilities.
Agenda
 Using the Career Center to prepare for your job search
 Steps to finding your next job
 How do you fit into the current labor market
 Tracking your work search activities
 Specialized services
 Community resources
 Career Center guidelines and policy
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Why You Are Here Today
Finding a job is a full-time commitment. The Career Center Seminar
is your opportunity to learn about the full array of services, events
and programs available at all Massachusetts One-Stop Career
Centers and how the services at the centers can help you:
 Complete an individual needs assessment
 Explore and understand the job market (labor market information)
 Develop career action plan
 Explore options to upgrade your skills and/or change career
 To help you meet your Unemployment Insurance (UI) requirements3
The State’s Best Kept Secret
 Access to valuable tools, resources, and services at 32 One-Stop Career
Centers
 About 100K job seekers who visited the One-Stop Career Centers found
employment 1
 More than 92K employment opportunities available in Job Quest
 Support system of knowledgeable and experienced Career Service
professionals
 Connection with employers and other networking opportunities
1 Source:
www.MassWorkforce.org
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Career Center Resources
Equipment Resources
Staff Assisted Resources
Personal Computers
Career and Job Search Information
Internet Access
Labor Market Information (LMI)
Fax Machine
Workshops
Telephone
Job Matching
Copier
On-Site Employer Recruitments
Job Listings
Please note that although most of the Career Center services are at no cost,
some Career Center services may have fees and/or eligibility requirements.
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How the Career Center Can Help with
Your Job Search
• Individual Needs Assessment
• Interests
Assessment
Labor Market
Information
(LMI)
• Knowledge, Skills, & Abilities
Where you are
today
• Values or non-negotiables
Résumé & Cover
Letter
You are
here
Job Search
Apply for Jobs
Interview
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How the Career Center Can Help with
Your Job Search
Assessment
Labor Market
Information
(LMI)
Where you are
today
• Industry/occupation trends
• Transferability of knowledge,
skills, abilities
• Job availability
• Pay trends
Résumé & Cover
Letter
You are
here
Job Search
Apply for Jobs
Interview
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How the Career Center Can Help with
Your Job Search
Assessment
Labor Market
Information
(LMI)
Where you are
today
• Résumé workshops & 1-on-1
• Cover letter workshops
• Staff can help show you how to
use LMI to target your résumé
Résumé & Cover
Letter
You are
here
Job Search
Apply for Jobs
Interview
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How the Career Center Can Help with
Your Job Search
• Career Center Staff can help direct
your job search
Assessment
Labor Market
Information
(LMI)
• Helps to find jobs that match skills
based on LMI exploration
Where you are
today
• Direct you to job search resources
• Show benefits of tracking job search
Résumé & Cover
Letter
You are
here
Job Search
Apply for Jobs
Interview
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How the Career Center Can Help with
Your Job Search
• Can help with online job
applications (individual or workshop)
Assessment
Labor Market
Information
(LMI)
Where you are
today
• Demonstrate use of résumé to help
fill out job applications.
• Hints and tips and/or workshops
Résumé & Cover
Letter
You are
here
Job Search
Apply for Jobs
Interview
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How the Career Center Can Help with
Your Job Search
Assessment
Labor Market
Information
(LMI)
• Career Center offers assistance with:
Where you are
today
- interview preparation (workshops)
- finding resources for interview preparation
- how to use LMI to prepare for interview
Résumé & Cover
Letter
You are
here
Job Search
Apply for Jobs
Interview
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Individual Needs Assessment
Fill out the Individual Needs Assessment
INDIVIDUAL
JOB SEARCH NEEDS
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Would like to explore Training and/or
Education Options and/ or want to job search
with a Career Counselor.
Call assigned Career Counselor named below
Need computer basics: keyboard and mouse.
Attend “Computer Basics”
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Would like to improve English skills.
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CAREER ACTION PLAN
Contact: Training Resources of America located
at 231 Main Street Suite 302
Brockton, MA 02301 or call 508-587-6115
Would like to improve my interviewing skills.
Attend “Strategies for Successful Interviewing”
Need assistance using a computer to apply for
jobs online.
*Must know how to use computer keyboard and mouse
Need to learn and/or create a resume and
cover letter.
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I’m a high school graduate between the
classes of 2003 – Present and failed the
MCAS.
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I’m a U.S. Veteran and need job search or
Target
Date
Attend “Individual Job Search Assistance”
Attend “Creating Dynamic Resumes and Cover
Letters” or use WinWay Resume
Software Program in Resource Room
Schedule an appointment with the Pathways
Initiative Program @ 508 -513-3457
Call assigned Career Counselor named below
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What is Labor Market Information?
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The Role of LMI
EMPLOYMENT
THE OFFER
INTERVIEW
JOB SEARCH
RÉSUMÉ & WORKSHOPS
LABOR MARKET INFORMATION
CAREER TRANSITIONS
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Labor Market Research Worksheet
Front
Back
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Labor Market Research Worksheet
Front
Back
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Work Search Activity Log
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Benefits of Tracking Your Job Search
 Organizes your job search
 Tracks companies and positions
 Expands your use of job search resources
 Highlights trends in your work search to identify
alternative occupations or industries
 Compares your wage expectation to what employers
are actually paying
 Conducive to timely follow-up
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Career Center Workshops
Career Centers offer individualized help and workshops
such as, but not limited to:
 computer and internet basics
 résumés
 cover letters
 interviewing
 career exploration
 Small Business Administration Overview (starting your
own business)
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Job Quest
Job Quest is the state’s online job bank – similar to other online
job search websites
As part of your unemployment eligibility be sure to
register* on the Job Quest website:
www.mass.gov/JobQuest
Benefits: Upload résumés, individual job matching
*This is mandatory for all job seekers who are selected for the Reemployment Eligibility
Assessment program
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Job Quest: www.mass.gov/JobQuest
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Veterans’ Services
 All our Veteran Customers and Eligible Spouses are entitled
to receive Priority of Service across most Career Center
programs and services.
 Veterans’ Services Representative on-site
 Individual assistance available
 Access to other Veterans’ Services & Benefits
We proudly serve those who proudly served our country.
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Unemployment Insurance
www.mass.gov/dua
 TeleClaims Center:
‒ 1-617-626-6800 or
‒ 1-877-626-6800 (within area codes 351, 413, 508,
774, 978)
 UI Online Services
 Work Search Requirements
 Training Opportunity Program (Section 30)
 Massachusetts Health Connector:
‒ www.MAHealthConnector.org
‒ TTY/TDD: 1-877-623-7773
‒ 1-877-MA ENROLL / 1-877-623-6765
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Training Opportunities Program (TOP)
Section 30
Your work search requirements may be waived while
attending full-time, approved training.
 Application must be submitted to DUA by the 15th payable week of
benefits
 Training must be approved by DUA
 Training must be to enhance skills for demand driven jobs
 DUA does not pay for the training
 You may be eligible for up to an additional 26 weeks of
unemployment benefits while in approved training
For more information:
 visit your local Career Center or
 contact the TOP unit (www.mass.gov/dua/top or 617-626-5521)
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REA
Reemployment Eligibility Review
 Are you collecting Unemployment Insurance?
 As part of your eligibility to receive benefits you may
be selected to attend a Mandatory Reemployment
Eligibility Review
 Reemployment Eligibility Review Meeting:
– Goal – to help you be successful in your job search
– One on One meeting with Career Center staff member
– Review of Job Search Activities
– Compliance with Career Action Plan
– Be encouraged by your success
– Learn helpful strategies to meet and overcome roadblocks to reemployment
– Failure to attend this meeting and comply with program requirements may cause
a delay or loss of your unemployment benefits.
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Work Opportunity Tax Credit
The WOTC Program
 Provides valuable tax credits to businesses that hire
members of specific groups
 For more information, see your local career center or
call (617) 626-5353
Please see your handout for details.
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How the Career Center Can Help You
Connect to Community Resources
 211 – 24 hours a day - 7 days a week
 Fuel Assistance
 Transitional Assistance
 Food Pantry www.projectbread.org
800-645-8333
 SNAP (Food Stamps) 866-950-FOOD (3663)
 Migrant Seasonal Farm Worker Program
 Office of Multilingual Services
http://www.mass.gov/lwd/eolwd/multilingual-information
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Workforce Innovation and
Opportunity Act (WIOA)
 The federally funded Workforce Innovation and Opportunity
Act (WIOA) Title 1 ITA Program is for individual job seekers
who need occupational skills training in order to successfully
re-enter the workforce.
 Training needs can be identified through LMI
exploration, job search, and/or interview processes.
 Career Centers can help you identify training opportunities,
connect with training vendors and educational institutions,
with information on how to access funding such as financial
aid.
General Eligibility Requirements include lived or worked in the following Service Area
Abington, Avon, Bridgewater, Brockton, East Bridgewater, Easton, Hanson, Stoughton, West Bridgewater,
and Whitman.
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On-the-Job Training (OJT)
 OJT is an “earn as you learn” training program designed to help
you gain employment for which you are not yet fully qualified.
We reimburse a % of
your gross wages to an
employer if they hire you
as a trainee.
OJT Training is limited in
duration based on the
training needs of the
participant and
requirements of the job.
 OJT CANNOT be funded after hiring takes place.
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Trade Adjustment Assistance (TAA),
Trade Readjustment Allowances (TRA)
 If your job has been adversely affected by foreign
competition or production or the service you provided
moved overseas, you may be eligible
for benefits including:
‒ Financial assistance for job training
‒ Extension of Unemployment Benefits
 Strict deadlines apply for obtaining some of the benefits
under the TAA Programs. For additional information
and/or to obtain a listing of TAA certified companies ask a
Career Center staff person immediately about these
benefits.
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National Emergency Grants (NEGs)
National Emergency Grants (NEGs) assists Dislocated
Workers who are affected by large scale layoffs caused
by unexpected economic events.
 NEGs helps Dislocated Workers by temporarily
providing funding assistance for training and employment
programs.
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Customers with Disabilities
 Adaptive equipment available and information on
sources of additional adaptive equipment
 Individual assistance
 Information on and referrals to relevant agencies and
programs
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Youth Services at YouthWorks
Young Adults – up through age 24

Dedicated youth staff

Work readiness workshops

Peer Support

High School Equivalency programs (age 16-21)

Summer jobs for youth program (ages 14-21)
Please contact YouthWorks @ 508-584-3234
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Policy/Guideline For Using
Career Center Services
 Child care arrangements made prior to your visit
 No food or drink in the Resource Room
or Computer Lab
 Computers, telephones and fax are for job/educational
search purposes only.
 Cell phones should be turned off or muted
 If you cannot keep an appointment or attend
a scheduled workshop, please call in advance to cancel
and reschedule.
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Customer Feedback
The Career Center is here to serve you!
We appreciate all your feedback as it will assist
us in improving our services. However, if you
believe that you have been denied service or
treated in an unfair or inappropriate manner, you
have the right to file a complaint. Ask a staff
member.
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Summary
Career Center help with job search
Where you are
today
Labor Market Information (LMI)
Tools, resources, and
strategies for job search
Tracking your work
search activities
Specialized & community resources
Career Center guidelines and policies
42
Next Steps
 Meet with Career Center Staff Member to complete Career
Action Plan (CAP) to address needs for job search,
upgrading skills, specialized services and accessing
community resources
 Register for JobQuest (mandatory REA participants)
 Conduct labor market exploration
 Register for appropriate workshops
 Maintain weekly Work Search Activity Log and bring Work
Search Activity Log to all Career Center appointments
 Schedule next Career Center appointment
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As part of our working
partnership, please….
LET US KNOW WHEN
YOU GET A JOB!
CareerWorks is operated by the UMass Donahue Institute and chartered by the Brockton Area Workforce Investment Board. CareerWorks is an EEO/AA Employer. Auxiliary
aids or services are available upon request to individuals with disabilities.
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