HOLY CROSS OF DAVAO COLLEGE Sta. Ana Avenue, Davao City Bachelor of Science in Business Administration (BSBA) Major: Financial Management COURSE OUTLINE Total Quality Management I. Course Number: Bus 1 Credit: 3 units II. Course Title: Total Quality Management Pre-­‐Requisite: Mgt 2 III. Course Description: This course deals with the study of total quality management (TQM), its nature, essentials, standards of excellence, Demings 14 Points for Management, principles of customer-­‐supplier relationship, quality teamwork and leadership, strategic management and total quality implementation, building commitment and measuring efforts, TQM and Filipino values, attitudes and behavior, and the role of Filipino values in quality control. IV. Course Objectives: At the end of the course, the student should be able to: 1. Define and explain the importance of total quality management in an organization. 2. Integrate the values that contribute to the production of a quality output. 3. Formulate and apply a world-­‐class manufacturing corporate philosophy. V. Course Outline No. of Hours A. Nature of TQM 13.5 hours 1. Definition of Quality 2. Total Quality Management 3. Types of Quality a. Quality Control b. Quality Assurance c. Quality Planning d. Quality Improvement 4. Importance of Total Quality Management 5. Reconcept of Total Quality Management 6. Principles of Total Quality Management 7. Total Quality and Time Management B. Total Quality Paradigm 1. Deming’s 14 points for Management 2. Juran’s & Crobby Philosophy 3. Customer-­‐supplier Relationship a. Customer-­‐supplier Nature and Total Quality 13.5 hours b. Principles for Customer-­‐supplier relationship c. Quality Customer-­‐supplier Relationship Action d. Customer-­‐supplier Nature in Organization Theory 4. TQM Principles and Strategy C. Quality Teamwork and Empowerment 13.5 hours 1. Quality Teamwork a. Type of TQ Teamwork b. Effective Teamwork 2. Empowerment and motivation a. Introduction to Empowerment b. The importance of Empowerment No. of Hours 13.5 hours c. Principles of Empowerment d. Empowerment and Theories of Motivation D. Leadership for Total Quality Management 1. Quality Leadership a. Perspective in Leadership b. The role of a Quality Leader c. Quality Leadership in Action d. TQ and Leadership Theory 2. Total Quality and Organizational Change a. The Importance of Change b. Cultural Change c. Elements of Total Quality Culture d. Continuous Improvement e. Breakthrough Improvement f. Organizational Learning VI. References A. Bibliography Evans, James R., (2005). Total Quality Management, Organization and Strategies, 4th edition, South-­‐
Western. Ramasamy, Subburaj, (2010).Total Quality Management. International Edition, Mc-­‐Graw Hill Evans, James R. and Lindsay, William M. (2011) The Management and Control of Quality. International Edition, South-­‐Western, Cengage Learning Kinicki, A. and Kretiner, R. (2008) Organizational Behavior: Key Concepts, Skills and Best Practices, 3rd edition. McGraw-­‐Hill Companies, Inc. Dale, B. G., et.al. (2007) Managing Quality. 5th edition, Blackwell Publishing Ltd. B. Webliography Basic Principles of TQM, retrieved from www.school-­‐for-­‐champions.com/tqm/principles.htm, retrieved on August 8, 2012 Demings 14 point, retrieved from http://www.mindtools.com/pages/article/newSTR_75.htm, retrieved on March 14, 2012 Total Quality and Organizational Change, retrieved from www.slideshare.net/ieeepkhi/total-­‐
quality-­‐organizational-­‐change, retrieved on June 14, 2011 VII.
Course Requirements A.
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Reporting Graded recitation Assignments Quizzes Periodical examinations VIII.
Grading System Midterm Grade Tentative Final Grade Semi-­‐final Examination 25% Final Examination 25% Class Standing 50% Total 100% Prelim Examination Midterm Examination Class Standing Total Final Grade 25% 25% 50% 100% Midterm Grade + Tentative Final Grade = 2