Record of Termination

The Mission of EHC LifeBuilders is to champion the quality of life in our community and stability for people in need
by providing housing, hope, and opportunity.
Drop-in Case Manager
Boccardo Reception Center (BRC)
One-Stop Program Manager
Depends Upon Experience
Full-Time Permanent
Program Summary
EHC LifeBuilders champions quality of life in our community and stability for people in need by providing housing,
hope, and opportunity
The One-Stop Homelessness Prevention Center at the Boccardo Reception Center is a multi-service center providing
support needed by the chronically homeless population. The One-Stop co-locates private and public agencies in order
to directly link clients to multiple supportive services, coordinate intake and assessment so that clients are connected to
appropriate permanent housing, and strategically align outreach and prevention efforts such that housing is a priority.
Required Work Schedule
8am-5pm M-F
Conducts comprehensive assessments and on-going re-assessments of the client’s needs, and documents
assessment in HMIS (Homeless Management Information System).
Identifies, arranges for and monitors appropriate community services based on a good knowledge of entitlement
programs and community resources.
Serves as resource for participants, advocating on their behalf with referral agencies, resources, donors and general
public, and establishes and maintains open and effective communication with community providers.
Establishes and maintains a limited case management relationship with clients, offering respect, dignity and
support, and provides crisis intervention, advocacy, problem solving, and other appropriate interventions.
Documents, via progress notes, all case management activity regarding identified problems within 1 business day
and maintains all other paperwork.
Attends and actively participates in team and program meetings, activities and problem-solving endeavors, and
contributes to the open lines of communication within the team.
Utilizes supervision appropriately, maintaining open lines of communication and providing updates on caseload
Makes timely and accurate decisions in emergency or crisis situations with particular awareness of need for safety
of all participants involved.
Knows and implements agency and program policies and procedures.
Maintains professional relations and conduct.
Assists with office-related tasks as needed.
Properly reports any suspected cases of abuse.
As appropriate, organizes and coordinates workshops that deal with issues pertinent to the program participants.
Oversees program volunteers as needed.
Attends all internal and external meetings relevant to this position.
Perform other duties as assigned by the Program Manager, One-Stop Homelessness Prevention Center
BA degree in social work or a related field, or equivalent combination of education and experience
At least 2 years experience working with homeless or low-income people
Strong verbal and written bilingual skills in English and Spanish desired
Experience with the SOAR model preferred
Understanding of and sensitivity to the needs of the homeless
Detail oriented with good problem solving skills and the ability to prioritize multiple tasks
Ability to work with people of diverse social backgrounds and professional rank
Demonstrated communication skills
Knowledge and understanding of community resources and human services
Experience networking in the local community
Experience in active listening, crisis intervention, and mediation skills
Initiative, flexibility and the capacity to respond effectively in all situations
Basic computer skills, including a knowledge of office applications and the Internet
Valid CA driver’s license and reliable personal vehicle
To Apply Send Resume To:
Michelle Ogburn, Program Manager
One-Stop Homelessness Prevention Center
Via Fax: #408-288-5715
Via Email: [email protected]
Subject: Case Manager