MARK KORRES
3807 N. Bell • Chicago, IL. 60618 • (773) 297-3450 • mark@dashred.com
OBJECTIVE
 To obtain a position where I can use my experience and training to further a company's goals as well as be
challenged by the opportunities presented by the position.
 To obtain a position where my vast experience as a technical consultant can help develop a technical
department.
 To use my written and verbal communication skills to help translate difficult technical data into easy to
understand business terms.
 To use my interpersonal and managerial skills to help develop the careers of my teammates and co-workers.
 To obtain a position that presents me with the opportunity to increase my knowledge and experience and
further my career.
JOB HISTORY

Independent Contractor * Consultant/Web Designer/Technical Writer * 3/01 - present
United Health Care - Developed Test Plans & User Manuals for browser-based sales tracking software, STARS
Ridgeway 21 Films LTD - Developed, designed and deployed Internet site and Email
BB&G - Developed web database and web entry forms for new clients
Rumor Hazit - Developed, designed and deployed Internet site, Email and set-up office network
Chicago Theatre League - Developed and documented extranet for scheduling and data tracking
All About You Studio - Developed Test Plans & User Manuals for browser-based sales and customer tracking app
- Developed, designed and deployed Internet site, Email and set-up office network

PSINet Consulting Solutions/Metamor Global Solutions * Managing Consultant * 1/97 - 2/01
Technical Services Manager
Managed 5 person Technical Service team, 4 person Help Desk team and Training department
Managed MS Exchange deployment for 500 users over 100 locations
Managed 26 server WAN with 900+ PCs over 100 Illinois locations
Developed and tested offsite Disaster Recovery plan: Novell, NT, Winframe, Unix, and Win98
Managed Dial-Up, Internet/Intranet, Firewall, WAN additions, Hub/Switch conversions
Re-organized and documented Help Desk processes and procedures
Configured and deployed Network Associates Magic Service Help Desk application
Created monthly report for Server Uptime, Help Desk efficiency, Training progress and Tech Project tracking
Published company-wide monthly Training and Help Desk newsletter
Conducted round-table, classroom, and one-on-one training
Business Analyst/Project Manager
Led installation, deployment and training of Client Management/Billing application: Paradox, Winframe
Converted legacy system data for new Client Management/Billing application
Developed and documented reporting system for Client Management/Billing application: MS Access
Developed BFS, FDS, ATP and User manuals for ProFile application and Reporting System
Led Y2K remediation for 100 locations, 24 WAN sites, 800 PCs, 50+ applications
Documented and verified Y2K test plans for more than 50 applications
Managed location moves
Deployment Manager/Trainer
Scheduled and supervised deployment of more than 100 clinics nationwide
Trained medical personnel on Client Management & Billing application (Uniface GUI, Sybase database)
Conducted round-table, classroom, and one-on-one training
Developed User manuals and technical documentation for the “New MIS”, Email and Internet
Designed help screens and managed training development based on help desk reports
Managed Help Desk supporting more than 100 clinics nationwide
Re-organized training program and trained new employees
Troubleshooting: hardware, software and networking
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MARK KORRES
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3807 N. Bell • Chicago, IL. 60618 • (773) 297-3450 • mark@dashred.com

Sunbeam Household Products * Information Services Specialist * 12/95 - 12/96
Created and developed position for National Sales & Marketing Groups
Created training plan for National Sales & Marketing Groups
Trained and documented all proprietary and commercial software
Responsible for all software, network and PC support including Email, Internet, Win95, MS Office, and JD
Edwards
Created and managed new reports using AS400, MS Access, and Excel

Adlab * Training Supervisor * 2/93 - 11/95
Developed, documented and supervised Employee Training and Quality Control programs
Developed, documented and trained Customer Service and Telephone Training for Affiliated Companies
Developed, Produced and Directed various training videos
Developed and documented new scheduling program
Scheduled 250 employees for 6:30am - 11:00pm, 7 day/week operation
Developed training for new scheduling program
EDUCATION
Illinois Institute of Technology - Majored in Computer Science, Minored in Electrical Engineering
National Honor Society, Illinois State Scholar, Who's Who in American High School Students
Ed Jones "Train-the-Trainer" seminars - Designing and Evaluating and How Adults Learn
GENERAL ASSETS
* HTML, Java Scripts, Macromedia Flash, FrontPage, Paint Shop Pro, MS Access, Winframe
* Win95/98/NT, Microsoft Office, MS Project, PCAnywhere, VNC, Visio, Quicken, Outlook, Netscape and I.E.
* Familiar with Novell, Visual Basic, UNIX, SQL/Sybase, Mac OS, PhotoShop, CGI, Perl, Cold Fusion, Paradox
* More than 15 Years of Management, Training, and Customer Service experience
* Excellent Organizational, Interpersonal, Training and Developmental Skills
* A generally nice guy
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