A complaint letter to the editor of a newspaper
Dear editor,
I am writing to tell your readers my terrible experience at Lucky Choice
Seafood Restaurant in Tsim Sha Tsui. Last weekend was my friend’s birthday. She
loves seafood, so I took her to Lucky Choice to celebrate her birthday.
As soon as we sat down, a waiter recommended the Garoupa to us, saying that
it had just arrived and was offered at a bargain price. We ordered a steamed Garoupa
and a few other dishes. After we had ordered the dishes, we started to feel regret.
The fish tank behind us was full of dead fish. We could only hope that our Garoupa
was not there. The kitchen door was opened and we could look inside clearly. To
my surprise, the chef was smoking while preparing food. I could see cigarette ashes
falling into the food, but he seemed not really care.
The restaurant is supposed to be new, but the hygiene condition was
unacceptable. There were ants crawling on the tablecloth and rats were spotted
running on the floor. We had lost our appetite before the dishes arrived.
The steamed Garoupa came first.
It didn’t look fresh. The fish eyes were
running out. We had the first bite and threw it up at once. It was stale and tasted
terrible. We were very angry and complained to the manager at once. To my
astonishment, the manager did not apologize to us. Instead, he said to us, `If you
don’t like the food, get out!’ He was so rude. He opened the door with force and
asked us to leave at once.
The treatment we received at Lucky Choice Seafood Restaurant is totally
unacceptable. As a restaurant, they should observe the rules of hygiene. They
should not offer food that is not fresh. Do they know that food poisoning can kill?
Poor food and bad service will definitely ruin Hong Kong’s reputation as a food
paradise. We cannot afford to lose this in the economic downturn. I hope the Food
and Environmental Hygiene Department will look into the matter and help Lucky
Choice Seafood Restaurant to improve their service.
Chris Wong