ITEC 495 V2WW
Team C
Michael S
Robert B
Robert M
Thomas O
Assignment 1-3-2: Team Project Scope and Vision?
Professor Wayne Smith
October 5, 2008
Vision and Scope Document
For
Emerald Pharmaceuticals
Web Hosting Project
Version 1.0 approved
Prepared by Team C Development
Michael S
Robert M
Thomas O
Robert B
September 27, 2008
Vision and Scope for Emerald Pharmaceuticals
Table of Contents
Table of Contents ............................................................................................................................... iii
Revision History .................................................................................................................................. iv
1. Business Requirements ................................................................................................................. 1
1.1. Background ............................................................................................................................ 1
1.2. Business Opportunity........................................................................................................... 1
1.3. Business Objectives and Success Criteria .......................................................................... 1
1.4. Customer or Market Needs ................................................................................................. 2
1.5. Business Risks ....................................................................................................................... 2
2. Vision of the Solution .................................................................................................................. 3
2.1. Vision Statement ................................................................................................................... 3
2.2. Major Features....................................................................................................................... 3
2.3. Assumptions and Dependencies ........................................................................................ 3
3. Scope and Limitations .................................................................................................................. 3
3.1. Scope of Initial Release ........................................................................................................ 4
3.2. Scope of Subsequent Releases ............................................................................................ 4
3.3. Limitations and Exclusions ................................................................................................. 4
4. Business Context ........................................................................................................................... 4
4.1. Stakeholder Profiles .............................................................................................................. 5
4.2. Project Priorities.................................................................................................................... 5
4.3. Operating Environment ...................................................................................................... 6
5. Human Resources ......................................................................................................................... 6
5.1. Team Charter......................................................................................................................... 6
5.2. Technical Skills and Attributes ........................................................................................... 7
5.3. Roles and Responsibilities ................................................................................................... 8
5.4. Communication Strategies ................................................................................................... 8
6. Project Management ..................................................................................................................... 8
6.1. Deliverables ........................................................................................................................... 8
6.2. Dependencies ........................................................................................................................ 9
6.3. Schedule ................................................................................................................................. 9
7. Educational/Program Outcomes ............................................................................................. 10
7.1. General Education .............................................................................................................. 10
7.2. Information Technology.................................................................................................... 10
8. Annotated Bibliography ............................................................................................................. 12
Page iii
Vision and Scope for Emerald Pharmaceuticals
Page iv
Revision History
Name
Date
Reason For Changes
Version
Robert Banzaca
9/26/08
.01
Robert Banzaca
9/30/08
Robert Banzaca
10/2/08
Robert Banzaca
Michael Szewczyk
Michael Szewczyk
Michael Szewczyk
10/4/08
10/5/08
11/1/08
11/22/08
Compilation of sections written by team members
into rough draft.
Compilation of section 2 and 3 written by team
members into rough draft.
Reviewed and edited rough draft, added company
logo
Incorporated revisions provided by team members
Reviewed document to ensure accuracy for final draft
Revised after initial grade
Revised between status reports 1 & 2
.02
.03
.04
1.0
2.0
3.0
Vision and Scope for Emerald Pharmaceuticals
Page 1
1. Business Requirements
Emerald Pharmaceuticals is seeking to provide more in depth access to web based resources and
databases for current and future customers in a manner that is secure, adaptable, and cost effective.
The organization has requested Team C to create a document that will outline the necessary
processes and costs to accomplish this task.
1.1. Background
Emerald Pharmaceuticals has been in business for decades, producing mostly patent medications.
Most of these medications were. At this present time, the organization’s website is strictly limited in
the amount of interaction that can be performed with customers. The existing platform is externally
hosted and only consists of information about Emerald and its products. The company would like
to create a secure environment to host its website that allows access for customers, limiting inroads
to internal resources.
1.2. Business Opportunity
All companies in pharmaceuticals have established a secure computer system. The competition,
which was behind Emerald Pharmaceuticals in production, are making great headway because of
their faster sales and marketing methods using Internet technology. The company has been offered
the opportunity of producing more products for overseas companies. Markets at home have
blossomed and opportunities of producing more tablets of the generic format must be seized. Web
based database access will provide a multitude of benefits to Emerald’s current and potential
customers.
1.3. Business Objectives and Success Criteria
By establishing an external web presence with limited access to database information, Emerald
Pharmaceuticals will be able to more adequately and efficiently provide communication with its
customers. Because of the sensitive nature of customer records and inventory control for the
medications, it is essential that the system be setup in a secure fashion. The objective of this project
is a documented plan to guide Emerald Pharmaceuticals through the creation and configuration of
secure network to implement such a solution. This project’s success will be measured by Emerald
Pharmaceuticals’ satisfaction with a document that contains the following:
1. Detailed documentation of equipment specifications, network requirements and pricing
2. Network diagram consisting of all proposed equipment
3. Configuration summaries for network equipment and servers
a. Firewall
b. Windows Server
c. Database access to internal resources
Vision and Scope for Emerald Pharmaceuticals
Page 2
1.4. Customer or Market Needs
Currently, Emerald’s website is being hosted by a 3rd part Internet service provider. Although it has
been efficient in providing quality information about the company, the ability to link to internal
database systems has become more of a priority. Likewise, the ongoing costs continue to rise, while
the level of service stays the same. Hosting the website internally within the organization will
simplify systems integration, reduce ongoing costs, and increase the level of flexibility and control
for the pharmaceutical company.
1.5. Business Risks
As with any project there are risks that could disrupt processes all the way to causing a complete
failure. Creating a fully detailed, professional document to enable Emerald to host its website in a
secure environment will contain several of those risks.
1. Potential of Internet service not being available –(H) Team C will need to verify that
the service and bandwidth requirements are available at given location.
2. Potential of power loss to server/equipment –(L) This severity of this risk is dependent
upon Emerald’s requirements for system uptime. If critical, the organization may choose to
purchase a generator. (All equipment will include uninterruptible power supply units).
3. Project scope creep that could detract from the focus –(M) Team C is tightening its
scope to be centralized on the security requirements.
4. Delays in provision of deliverables –(H) The team will continue to communicate on a
regular basis to stay up to date with one another. Float time has also been added to address
any such issues.
5. Delays in delivery of equipment and/or services –(M) While float time should be added
into all project schedules, it will also be necessary to consider alternate providers. Contracts
can also be created specifying delivery timelines.
6. Potential for internal data to be compromised by hackers –(H) Team C is proposing to
optional services to protect and test Emerald’s website.
7. Delays due to company procedural policies – (Risk Level – M) While this will not affect
the creation of the document, purchasing and professional services procurement will need to
added into the implementation project schedule.
There are certain risks which must be associated with the installation of the proposed system. One
of those risks pertains to time. During the time of installation there will be disruptions, power
outages, and production will not be at its regular peak. Installation of a system also means that all
staff must be trained in the handling of computers. (Rob & Coronel, 2007, p. 611).The whole effect
of the system is that the production culture and language of the company have to be altered. With
the rate of production going low, the rate of delivery of orders to customers will also be low. It may
be a great need to warn customers of upcoming internal events.
Other risks would include delays in delivery of equipment/services and improperly configurations.
To address these issues, documentation will include increased delivery timelines and detailed setups.
Vision and Scope for Emerald Pharmaceuticals
Page 3
2. Vision of the Solution
Team C’s report will enable Emerald Pharmaceuticals to establish a web presence that will provide
secure access to both employees and customers. It will also be able to serve as the starting block to
eventually enable the company to establish a corporate intranet that uses secure passwords. The
primary focus of the solution is to provide an internally hosted corporate website. This website will
be easy to use and allow customers to have limited access to organizations database systems, (for
purposes such as ordering medicines and supplies). The report will provide the ability to tie
databases into the web system, while segmenting it on a completely different portion of the network.
2.1. Vision Statement
The Vision Statement is to provide a detailed report for a secure, reliable networks system to
develop a marketable web environment that will exceed expectations of customers and to out
distance the competitors.
2.2. Major Features

A report that will include:
o
A secure network environment for hosting Internet resources
o
Configurations of hardware and software that will protect internal data systems
o
Additional security components to provide a system of checks and balances
o
Budgetary pricing of all equipment and services recommended
2.3. Assumptions and Dependencies

A function and secure website and database for our customers

CISCO Firewalls, Routers Switches

AD or SAM type of security system on our networks

A robust website that will meet the need of our customers
3. Scope and Limitations
Scope and Limitations – This project will be limited to a report that will provide detailed
documentation for the installation of a robust hosted web presence with limited access to database
resources. This system will be a “No Frills” system; this means no unneeded items will not be added
into the network. The website and Database will tied into together. However it will keep separate
from the rest of the intranet.
Vision and Scope for Emerald Pharmaceuticals
Page 4
3.1. Scope of Initial Release
The report provided by Team C will enable Emerald Pharmaceuticals to establish a secure
environment for the provision of a robust website environment. While the purpose of this
document is strictly focused on the environment that will host the Internet accessible
resources, it will open the door for numerous possibilities with respect to the applications
Emerald will be able to provide its customers.
3.2. Scope of Subsequent Releases
Several key features envisioned for Emerald include:




Web based ordering system
Customer account inquiries
Possible DVR and security team that will watch over key areas in the factory
Biometric systems for access to different systems and timecard punch out system
3.3. Limitations and Exclusions




This report is entirely focused on the needs required to create a secure, stable environment
for website hosting.
Databases are not linked directly with the intranet. Any queries for marketing or research
purposes must be done outside the systems.
No DVR systems will be implemented in this release
No Biometric systems will be installed for this release
4. Business Context
One of the priorities of building the computer system is to appoint a pharmacist to act as technical
advisor to the team that will be installing the system (Davis, 1995, p.442). It is necessary to initiate
the drafting of procedure manuals which will reflect the new methods that shall be adopted. The
printing section of the company should be alerted of this possibility Management should also initiate
a meeting where a decision to explore systems installation companies might be explored. Sister
companies must be made aware of plans and business companies who have contracts of trade names
and manufacturing be requested to be prepared to the changes of names and code names for
products that must be made to fit into the format of computing. The Marketing section and the
Accounts office must stall all monetary procedures or arrange them accordingly so that the company
has time to prepare for the new financial culture. All files in salesmen accounts and financial
transactions must change.
There is a growing need of uniting all sister companies under one name so that the system is
accurately synchronized.
Vision and Scope for Emerald Pharmaceuticals
Page 5
4.1. Stakeholder Profiles
Stakeholder
Major Value
Attitudes
Major Interests
Constraints
Directorate
increased
revenue
richer feature set than
competitors; time to
market
maximum budget =
$1.4M
Printing
Exact labeling
of dates on
product labels
see product as
avenue to 25%
increase in
market share
Information
provided not
reliable
Proof reading of items
must be less arduous
for QC
Marketing
Sales and
Marketing
Strategies
Certainty of
products to
promote
Section located in
factory. Copyright
issues difficult to
resolve
No adequate
machinery for
processing
Not enough data
and information
flowing fast in
system
Advertising
Sister
Companies
System slow,
inaccurate and
inadequate
Marketing
dependent on
production.
Protracted
products often
not available
Immediate and All autonomous
close
in attitude and
cooperation
products
Faster delivery to
wider markets
Successful advertising
and positive response
reflected in sales
Producing different
lines but united in
contribution to
revenue
Situated in different
towns with different
names
4.2. Project Priorities
Dimension
Driver
(state objective)
Constraint
(state limits)
Degree of Freedom
(state allowable range)
Schedule
Duration of
installation:
Three Months
Recent versions of
software to be
installed
Management must
test prototype and
selected users test
system
Commencement of
Installation
Training period for
staff undefined
Access of two weeks
permitted before any loss
Must operate on staff
already trained
If database operational in
two months, acceptable.
Durable system at
reasonable cost
Budget up to
$50 000.00 including
training of staff
Features
Quality
Staff
Cost
When prototype passes,
installation must be
established
Size of team is 8
including Pharmacist
Permitted to co-opt
employees to train during
installation process
An overage of
$500.00 permitted.
Vision and Scope for Emerald Pharmaceuticals
Page 6
4.3. Operating Environment
Pharmaceuticals are actually chemicals which are categorized because they have therapeutic
properties that are used by living organisms. Because of these qualities, great care has to be taken in
storing and handling pharmaceuticals.
The company is a large spread with a Receiving Department at one end and the Dispatching
Department at another. In between these two departments are two manufacturing departments, one
for galenicals and another for tablets and capsules. The two manufacturing department share a
storage area. Beyond these two areas is a packaging area which is linked to a finished goods store. In
a separate building there is newly established department which manufactures injections. Al these
departments have their activities originating from the Administration building. In the administration
building is the Managing Director’s Office which holds all formulae for products. The Managing
Director’s Office works with the Central Planning Office, the Marketing Office, the Accounts
Office, Purchasing Office and all Pharmacists in all departments. Reporting to the Managing
Director’s Office is the Research and Development Office. (Chemical and Pharmaceutical
Manufacturers of South Africa)
A logical system which connects all departments has to be created and set in place. This system will
be used to access data both by administration, manufacturing and packaging. It is important that
data be kept up to date. It is also necessary that this system reflect transactions as they stand each
day. Transactions must show discrepancies to the milligram measure.
The system will want access to the Internet, for the sake of advertisement. It may want only ‘”readonly” displays on the Internet as an initial stance with plans of growth. The system must use a
distributed database as stores are held in several other towns.
5. Human Resources
In order to complete the project in an effective and timely fashion, it is necessary to have several
human resources guidelines to be addressed. The team charter and communication strategies
sections document the inner workings of the team with one another. Sections 5.2 and 5.3 outline
the team member’s skills and assignments to accomplish the goal.
5.1. Team Charter

How will the team be organized?
It is recognized that each member has different talents that can prove beneficial to
the team. Primary assignments will include a project leader, a pharmaceutical
liaison, technical design, and documentation. The technical aspects of the project
Vision and Scope for Emerald Pharmaceuticals
Page 7
will be divided based upon network & security configuration, and server
configurations. Documentation duties will also be equally shared.

When there is no consensus on how to proceed, how will decisions be made?
Majority rule will be used if all other efforts fail to come to a group consensus.
Project leader’s vote will break any ties.

When someone is not fulfilling individual commitments or abiding by the agreed upon ground
rules, how will that be addressed so that the project does not suffer?
Successful completion of the projects is most important. If one person does not pull
his/her weight for the week, their responsibility will fall back on the other team
members. Underperforming members will be politely confronted and provided the
opportunity to make-up their share on the remaining aspects of the project. Those
who do not pull their weight or abide by the ground rules will receive a poor score on
the team evaluation, which may lower their grade. In addition, if a team member
consistently fails to pull his/her weight, the team can vote to take that member’s
name off of the assignment. The professor will be contacted if the team member in
question does not participate for two weeks in a row.

How will the team deal with personality differences to ensure project goals are met?
The most important thing is the goal of completing the projects. Online classes bring
together many people, with many demographic and cultural backgrounds. Although
the team may have vastly different personal opinions about many subjects, all are
here for the same reason. With this in mind, all group members will act in a
respectful and professional manner at all times.
5.2. Technical Skills and Attributes
Name
Skills
Attributes
Robert Banzaca
Robert Mazibuko
Microsoft
Vast Pharmaceutical exp., Quality
Control
Hardware, Microsoft, Networking
Networking, Security, Project
Management, Documentation
Detail orientated, open minded
Precise, on time, very professional
Thomas Oen
Michael Szewczyk
Laid back, introverted
Detail oriented facilitator
Vision and Scope for Emerald Pharmaceuticals
Page 8
5.3. Roles and Responsibilities
Name
Role
Responsibilities
Robert Banzaca
Systems
Administration
Pharmaceutical
Liaison
Researches, designs and documents Microsoft
server and application configurations
Serves as intermediary between team and customer,
performs research and documents customer needs
and solutions
Researches, designs and document network
hardware configurations
Provides project oversight, facilitates and assists
with deliverables
Robert Mazibuko
Thomas Oen
Network
Administration
Project Lead
Michael Szewczyk
5.4. Communication Strategies
Because of varying schedules and the need to stay in contact with one another, the team will use email as the primary means of communication. To stay on target, messages will be checked and
responded to within 24 hours. Other collaboration tools, such as Franklin Live and the chat room,
will be used as needed.
6. Project Management
The project management section outlines the deliverables, dependencies, and schedule of tasks to
complete the recommendation. As evidenced by the tasks and timelines, there are a variety of details
to address in a short timeframe. Team C is willing and able to provide the services below by the
scheduled dates.
6.1. Deliverables
Team C shall provide the professional services required to design an external web presence for the
Emerald Pharmaceutical Company.
Specifically, Team C shall provide:
Planning Tasks:
1. Review configuration
2. List and discuss hardware, network, and security configurations
3. Develop upgrade plan
4. Develop test plan
Design Configuration:
1. Physical network design
2. Security appliance configuration
3. Server hardware configuration
Vision and Scope for Emerald Pharmaceuticals
4.
5.
6.
7.
Page 9
Server application configuration
Naming conventions
Security
Service provision ability to customers
Documentation:
1. Completed project plan
2. Documentation of configurations
3. Network Diagram
4. Other documentation that may be applicable to this project
The project will be measured by complete provision of all documentation for customer to be able to
implement the solution.
6.2. Dependencies
In accordance with the project, Emerald Pharmaceuticals shall:


Assign a person to work directly with the Team C as the main point of customer contact.
Provide information within the scope of the project as requested by the Contractor.
To implement the recommendations provided in the document, Allied Systems Company shall:




Provide network, fiber, and other cables or equipment that is considered “customer
supplied.”
Provide dedicated Internet connection
Obtain hardware outlined in final report
Be properly licensed for all software required
6.3. Schedule
Task_Name
Vision and Scope Document
Establish Business Practitioner
Research Phase
Revise V&S Document
Identification of required hardware and software
Research potential configurations
Status report 1
Start_Date
Finish_Date
Mon 9/22/08
Fri 10/3/08
Thu 10/2/08
Sun 10/5/08
Mon 10/6/08
Sun 10/26/08
Fri 10/10/08
Sun 10/26/08
Mon 10/6/08
Thu 10/9/08
Fri 10/10/08
Fri 10/17/08
Mon 10/20/08
Sun 10/26/08
Vision and Scope for Emerald Pharmaceuticals
Design Phase
Page 10
Mon 10/27/08
Tue 12/2/08
Mon 10/27/08
Fri 11/7/08
Firewall configuration
Tue 10/28/08
Tue 12/2/08
Server setup recommendation
Tue 10/28/08
Tue 12/2/08
Web server configuration
Tue 10/28/08
Tue 12/2/08
Database server configuration
Tue 10/28/08
Tue 12/2/08
Fri 11/7/08
Sun 11/16/08
Status report 2
Mon 11/17/08
Sun 11/23/08
Finalization Phase
Tue 11/18/08
Sun 12/14/08
Revise V&S Document
Sun 11/23/08
Fri 12/5/08
Recommendation Rough Draft
Tue 11/18/08
Sun 11/30/08
Final Recommendation
Mon 12/1/08
Sun 12/7/08
Project Write-up
Mon 12/8/08
Sun 12/14/08
Project Presentation
Mon 12/8/08
Sun 12/14/08
Creation of network diagram
Revise V&S Document
7. Educational/Program Outcomes
The conclusion of this project that has been described in this document will allow Emerald
Pharmaceuticals to host and maintain their company website internally in a secure and robust
environment. The end product will not only allow the company to have greater control of their
appearance to the public on the web, but also permit it’s customers access to various information on
the company and it’s numerous products.
7.1. General Education
The proposed project will require the researching of network and system servers that will handle
both web hosting and database needs for a large organization. The evaluation of the overall costs of
the project and savings the company will incur versus continuing having their current website hosted
externally will also aid in whether the project is necessary and successful. The true success of this
project will be determined by the ability of the team to convince other parties why such a move
from external hosting to internal hosting is not only needed but also crucial in aiding Emerald
Pharmaceuticals to have a more prevalent presence on the internet and becoming more accessible to
their customers.
7.2. Information Technology
The project requires the understanding of secure and reliable server and networking components
that will host the company’s website and other vital systems to assist in their overall presence on the
Vision and Scope for Emerald Pharmaceuticals
Page 11
Internet. This in turn will involve the implementation of various systems and databases as well as
improved administration and security practices and policies.
The execution of this system will also require the development and maintenance of all devices as
well as company security policies. Since the website will be linked to sensitive information stored in
the database, all security policies need to be evaluated and updated. Success will be identified by the
creation of a document that provides Emerald Pharmaceuticals with the information to host a
website internally while maintaining private access only to authorized users to confidential company
information.
Vision and Scope for Emerald Pharmaceuticals
Page 12
8. Annotated Bibliography
Center for the study of AIDS. Aspen’s generics ensure affordable AIDS treatment. Retrieved
09/27/2008 from http://www.csa.za.org/article/articleview/396/1/1/
This site provides information about the efforts that being made to help get the AIDS epidemic in
Africa under control.
Davis, W.S. (1993). Business systems analysis and design. Belmont, CA: Wadsworth Publishing
Company.
Rob, P., Coronel, C. (2007). Database systems design, management, and implementation. Boston,
MA: Thomson Course Technology.
South AfricaInfo.com. South Africa’s Population. Retrieved 09/27/2008 from
http://www.southafricainfo.info/about/people/population.htm.
This site provides population and other information particularly targeting the country of Africa.