Intel Corporation
1.
Company general info.
Although occasional strategic and technical errors have cropped up, Intel remains famous for its superior
execution in all parts of its business, and shows no signs of falling from its lofty perch atop the chip industry.
Though best known for its Pentium and Celeron microprocessors -- about three-quarters of new PCs have them - Intel also makes flash memories (where it has lost its former #1 spot to Samsung) and embedded
semiconductors for the communications and industrial equipment markets. Most computer makers use Intel
processors; PC giants Dell and Hewlett-Packard are the company's largest customers.
Intel Mission
At Intel, we constantly push the boundaries of innovation in order to make people's lives more exciting, more
fulfilling, and easier to manage. Our unwavering commitment to moving technology forward has transformed
the world by leaps and bounds.
We're a company that's always in motion, fueling an industry that never rests. We inspire our partners to develop
innovative products and services, rally the industry to support new products, and drive industry standards. We do
this so that we can collectively deliver better solutions with greater benefits more quickly.
Key People
Chairman
President, CEO, and Director
EVP, CFO, and Chief Enterprise Services Officer
EVP, Sales and Marketing
VP, Corporate Technology Group; Director, Technology Policy and Standards
Products
Desktop
Laptop
Server and workstation
Networking and
communications
Embedded
Storage
Consumer electronics
Processors
Motherboards
Craig R. Barrett
Paul S. Otellini
Andy D. Bryant
Sean M. Maloney
Donald M. Whiteside
Chipsets
Software
Network connectivity
Flash memory
Companies Supply Chain
Intel Quality System Handbook
Intel's Quality System Handbook describes Intel's quality management system. Intel manages quality throughout
technology development, product development, materials quality, manufacturing, and customer support.
Achieving and maintaining world-class quality leadership are top priorities resulting in a quality culture that
keeps us at the forefront of the semiconductor technology.
YOU CAN download the full-version off the guide book from the Intel’s website:
http://www.intel.com/intel/quality/isyh.htm
Here is quick intro:
Chapter 1–Intel's quality policy: Intel achieves world-class quality through operational excellence, continual
improvement and satisfying customer needs in everything we do. We are committed to delivering the quality and
reliability that is worthy of our customers' trust and enables our products to connect people with information and
touch lives around the world.
Chapter 2–Intel's quality management system: Intel implemented a flexible quality management system
architecture based on Intel's mission, corporate values, and quality policy. This architecture encompasses a wide
range of mature and robust systems and processes, and enables Intel to provide responsive support to customers
and optimize the customer usage of Intel products.
Chapter 3–Technology development: Intel uses standard and custom tests to address the challenges inherent in
the rapid advancement of electronics core technologies. This systematic approach enables Intel to ensure that
high quality technologies are developed along the path to production. Intel bases the development of technology
on planning and certification for silicon, package, sort/test, and boards.
Chapter 4–Product development: The product development organization utilizes the Intel product qualification
system and product life cycle to take a product from market research through production and eventually to
product discontinuance. By integrating the product life cycle and the product qualification system, product
development quality and reliability personnel meet customer needs through early customer and market
engagement, innovative engineering, thorough validation, and world-class manufacturing.
Chapter 5–Materials quality: Stable and predictable quality, availability, and cost effectiveness of incoming
material are critical and necessary conditions for Intel factories to run smoothly and deliver products that meet
customer satisfaction. The materials group works closely with the supplier and collaborates in Intel's supply
chain to accomplish this mission.
Chapter 6–Manufacturing quality systems: Manufacturing uses issue prevention as its main approach in
providing quality products. This is evident in the use of the Intel Copy Exactly! methodology and manufacturing
systems. Intel's Copy Exactly!, a methodology followed by fab, sort and assembly test manufacturing, focuses on
matching the manufacturing site to the development site.
Chapter 7–Customer support: The Intel customer quality support network's portfolio of value-add service and
support ensures ongoing support to our customers. These services include materials declaration, manufacturing
enabling, product change management, order fulfillment quality, technical quality, and returns management.
Additionally, Intel listens to customers through daily interactions and through the Intel® Customer Excellence
Program (Intel® CEP).
Intel's Manufacturing Quality Processes
Factory overview
Intel's geographically dispersed manufacturing organization consists of:
 Wafer fabrication facilities in the United States, Ireland, and Israel
 Assembly and test facilities in the United States, Malaysia, Costa Rica, China, and the Philippines
 Subcontracting and outsourcing facilities in multiple worldwide locations
 Late introduction of new design rules into an existing technology is difficult due to the critical mass of
existing design collateral and a lengthy assessment and/or qualification process
At each manufacturing site, the Quality and Reliability staff monitors quality, provides feedback to the
Product Design and Technology Development organizations, and participates in problem solving. The local
quality and reliability organizations report jointly to local site management and the Corporate Quality
Network management, thus meeting local needs and maintaining policy consistency across Intel.
Internal training organizations develop and provide training for manufacturing job functions, including
supervisors, engineers, and factory support personnel. All manufacturing technicians and production
operators receive training for their job and certification to a set of competencies.
The local organizations have the responsibility and authority to improve product quality and reliability
through the following actions:
 Identify and record problems and corrective actions
 Initiate and provide solutions and improvements
 Verify implementation of solutions
 Control nonconforming products until deficiencies are corrected
 Initiate actions to prevent nonconformities
 Share information and best-known methods across the geographically dispersed organizations
Factory certification
Intel uses the ISO 9001:2000 International Standard as the baseline for our quality system. All of Intel's
mature manufacturing Wafer Fabrication, Assembly/Test sites, and Logistics centers are registered to ISO
9001:2000 by a third party registrar. The ISO 9001:2001 International Standard implements a system of
standards and procedures that ensures product uniformity across manufacturing sites. Certificates are
available for viewing at Intel® ISO Registrations. New sites implement an ISO 9001:2000 based quality
system at their start up and are registered as soon as enough time has passed to gather historical data. Sites
must demonstrate that their quality system has been in use for a minimum of 6 months prior to registration.
In the news
01/05/2007
Asia Pulse Businesswire
INTEL CORP TO SHUT DOWN S. KOREAN RESEARCH CENTER
SEOUL, Jan 5 Asia Pulse - Intel Corp., the world's largest chip manufacturer, said Friday it has decided to close
down its research and development (R&D) center here in South Korea in line with the company's ongoing
restructuring efforts.
The closure comes less than three years after it opened the 20-member center in Bundang, south of Seoul, in
2004.
The center was the first research facility attracted by the Ministry of Information and Communication.
"The decision, which was made two days earlier, is part of the company's restructuring efforts," Intel Korea
spokeswoman Joo Yang-ye said.
"It has nothing to do with the research environment here in South Korea."
In September, Intel announced a plan to trim its workforce by more than 10,000, or 10 per cent, by next year.
Observers, however, say the U.S.-based company would withdraw from South Korea to focus more on a
research center to be built in Shanghai with more than 1,000 employees.
Joo said the 20 researchers working at the center, mostly South Koreans, will seek new jobs at Intel in
accordance with its redeployment program, but if they fail to find new work within three months, they will have
to leave the company with an unspecified amount of compensation.
The center has been conducting research on digital home and next-generation communications technologies in
cooperation with the South Korean government
Top Competitors
AMD
Samsung Electronics
Texas Instruments