1355 and 1356 Bus 164 OLA and OLB Leadership & Human Relations
Fall 2014
5 Credits
Dr. Jim Wiek
Office Location: Bldg 16, Office 324-9
Phone: (253) 566-5257
Email: jwiek@tacomacc.edu
Overview Of The Course
It’s natural to be thinking, what can I get from this course, or what’s in it for me? This is a
common question in all human relations, although it is seldom directly asked and answered. Here
is the short, bottom- line answer: The better you can work with people-- and that is what this
course is all about-- the more successful you will be in your personal and professional lives. This
may be one of the few courses you take in which you can actually use what you learn during the
course in your personal life, you don’t need to wait until you graduate to apply what you learn,
and you will develop your human relations skills.
Textbook
 Human Relations In Organizations. Robert N. Lussier. 9th ed. 2013. McGraw Hill/ Irwin.
ISBN # 978-0-07-802920-2 Please buy the 9th edition; it differs substantially from the
previous editions. Two copies are on reserve at the TCC Library.
Course Prerequisites
 ENGL 095 or equivalent and READ 095 or equivalent, or instructor permission.
Course Description:
 This course applies human relations skills to the work world. It focuses on interpersonal
leadership skills that can maximize cooperation, flexibility, sensitivity, and teamwork among
workers. Students examine how attitudes, values, needs and communication styles affect
relationships at work. Assignments will focus on leadership skills and evaluate individual
interpersonal competence.
Degree Learning Outcomes
Upon completing a degree at Tacoma Community College, students will be able to:
 Demonstrate a basic knowledge of each of the distribution areas (Written
Communication, Humanities, Quantitative Skills, Natural Sciences and Social Sciences;
or, as applicable, specific professional/technical programs), integrate knowledge across
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disciplines, and apply this knowledge to academic, occupational, civic and personal
endeavors. Core of Knowledge (COK).
Listen, speak, read, and write effectively and use nonverbal and technological means to
make connections between self and others. Communication (COM).
Compare, analyze, and evaluate information and ideas, and use sound thinking skills to
solve problems. Critical Thinking & Problem Solving (CRT).
Locate, evaluate, retrieve, and ethically use relevant and current information of
appropriate authority for both academic and personal applications. Information &
Information Technology (IIT).
Respectfully acknowledge diverse points of view, and draw upon the knowledge and
experience of others to collaborate in a multicultural and complex world. Living &
Working Cooperatively/Valuing Differences (LWC).
Demonstrate an understanding of what constitutes responsible and ethical behavior
toward individuals, the community, and the environment. Responsibility & Ethics (RES).
Business Program and Business 164 Learning Outcomes
Upon successful completion of the Associates in Applied Sciences degree in Business, students
will:
1. Be able to identify, select, communicate, and implement sound and appropriate business
management or logistic concepts, strategies, and best practices in the pursuit of effective
and efficient business operations. (COM, CRT, RES, IIT, LWC)
2. Demonstrate an ability to critically evaluate, problem solve, make and communicate
effective decisions about business or logistic situations. (COM, CRT, RES, LWC)
3. Display effective interpersonal communication; leadership; motivation; and team
dynamics skills in their interactions with others. (COM, CRT, RES, LWC)
4. Communicate effectively about business management or logistic issues, including the
demonstration of competence with a wide variety of electronic tools to research, analyze,
manage, and present information orally and in writing. (COM, CRT, IIT)
5. Consistently apply, role model, and communicate high standards of ethical judgment and
behavior in the conduct of personal and business affairs. (COM, CRT, RES, LWC)
Course Learning Objectives
A complete set of course learning objectives for each week is shown at the end of the syllabus in
the “Tentative Course Calendar” section, and in the weekly folders in Canvas. These weekly
learning objectives are provided to show what you should have learned after completing each
week’s studies.
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No Class Meetings Or Attendance
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There are no regularly scheduled class meetings and no required attendance for this full
online course.
Contacting Me Using the TCC Email System.
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The TCC email system is the method of communication that I prefer you to use to
contact me. I have access to the TCC email system both at my TCC office and at home and
will try to respond to your messages as soon as possible between Monday morning and
Friday noon. I will generally be available to answer emails between approximately 9:00 AM
and 3:00 PM on Mondays through Thursdays, and between approximately 9:00 AM and
11:30 AM on Fridays.
When sending emails to me at jwiek@tacomacc.edu please indicate which course you are inBus 164-and the week number and specific assignment, quiz, exam, or other matter that you
are writing about. All emails should be signed with your first and last name. Please note that
any email that has a hotmail, yahoo, gmail, etc extension may not make it past the TCC junk
mail filter.
Please submit all assignments through Canvas; do not submit assignments as emails or email
attachments.
Assignment Weeks Beginning and Ending Dates
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With the exception of week 10, each week of this course begins on Tuesday at 12:01 AM and
ends on the following Monday at 11:55 PM. To earn full credit, all assignments for a
particular week need to be submitted by Monday at 11:55 PM. For instance, week one begins
at 12:01 AM on Tuesday, September 23rd and ends at 11:55 PM on Monday, September 29th.
Week 10 is extended until Thursday, December 4th because of the Thanksgiving holidays.
All course work must be submitted by Thursday, December 4th at 11:55 PM. Work submitted
after that deadline will not be graded.
Complying With Course Deadlines
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The course requires regular access to the class’s online web site in Canvas. Online courses
are time-intensive, so plan on devoting a minimum of about ten to fifteen hours per week to
this course, which includes study, and writing, etc. Contrary to common misconceptions,
online courses are challenging and comprehensive.
Online classes are quite different than traditional campus classes. All of the written work
will be submitted online. This sort of class requires a high degree of motivation and
proactivity for students to be successful. The online environment is not self-paced. We will
observe very specific schedules. Due dates are critical. Online quizzes, exams, case analyses,
search and report assignments, and discussion forum submittals cannot be submitted late (see
sections on each of these below). They must be completed and submitted by the due date and
time- 11:55 PM of the Monday at the end of the assignment week- if you wish to receive up
to 100% of the possible points for your work. Turn your work in prior to the due date and
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time and you have the chance to earn all of the possible points; turn it in eight days or later
following the due date and you get a zero.
In my experience as an instructor of online courses, a major determinant of student success or
lack of success is their track record of completing and submitting assignments, quizzes, and
exams prior to their due dates. Most students comply with the due dates and earn good
grades. Those who often do not comply with the weekly due dates receive zeros for those
assignments and either fail the course or earn very low grades.
Remember that college education involves making choices and the consequences of those
choices. If you do not meet deadlines because you have chosen other activities, then the
consequence and tradeoff is a lower grade. If you do not have the time for this course or you
are a procrastinator you should not be taking this course.
Please check in at least 4-6 times a week in the online classroom as well as checking your
TCC email so that you stay current on announcements for the course.
Late Assignments or Exams
 Except for your discussion forum postings, basically the grading formula is this: turn in
assignments on time to earn a possible 100% of the potential points. Turn them in within a
week of the due date and you receive up to a possible 50% of the potential points. Turn them
in more than a week after the due date and get zero points. Discussion forum postings
submitted after the weekly deadline will receive zero points.
 It is your responsibility to stick to deadlines and complete all your required assignments.
Having said that, I realize that everyone makes a mistake once in a while and with this in
mind I am giving you accident forgiveness insurance. If you miss the deadline of a quiz,
exam, or assignment, you will be allowed to turn it in within one week (7 days) of said
deadline and still receive up to 50% credit for the work. No assignment, quiz, or exam will be
accepted if it is more than seven days late.
 If you encounter trouble during the course contact me immediately for help; whether you are
having trouble with the curriculum or you have outside pressures causing you to fall behind
in your work. You need to stay in touch with me and work with me to stay on track. It is your
responsibility to stay on track. If you fall more than a week behind turning in assignments
and have not contacted me you will not be allowed to make them up.
Self-Discipline
 Based on what I have learned in previous online courses, the students who succeed are not
necessarily the most knowledgeable on a subject; they are people who can motivate
themselves to do the work without the added push of having to show up in class several times
each week and meet with other students and a teacher. It is easy to drift away from an online
class. It is easy to put off schoolwork when pressed by deadlines at a job or by family issues
or just by the temptation of leisure pursuits. I encourage students to set a schedule (based on
the "Time Commitment" mentioned below) and to stick to that schedule. Explain to those
around you that you have class work to do at certain times and that you need to be left alone
during these times. Get in a routine and get others around you in that routine as well. Selfdiscipline, in relation to education, is perhaps the hardest thing to learn in an online course if
you don't already have it.
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Time Commitment
 Because students don't come to a specific place at specific times during the week, it can be
easy for time to slip away in courses such as this. At a minimum, students should schedule
between 10 and 15 hours each week to complete the activities for this course. Ideally,
students will be able to schedule a little bit of time each day, or every other day, to think
about--and work on--this class. Initially, some students imagine that an online class will take
less of their time; however, it is very likely that this course will actually take more time,
particularly in the initial weeks as you are getting familiar with the computer programs and
style of the course. The benefit of an online course is that the use of time is more flexible, not
that it takes less time per week for all the course related activities.
Instructional Methods Used
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This course will be delivered via the Canvas course management system.
Technology Requirements
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You should complete the Week Zero Tutorials on the Canvas Content Management system
prior to submitting your week one assignments if you have not already done so.
Students will need a computer with speakers, access to a printer and a personal email
account.
Additional tech info is at:
http://www.tacomacc.edu/areasofstudy/learningoptions/elearning/onlineclasses/gettingstarted/ If your
personal computer does not meet the requirements specified at this site, plan to use a
computer in the TCC library, computer lab or elsewhere.
To minimize technical problems, it is strongly suggested that you download and use both the
Mozilla Firefox browser and the Google Chrome browser. To do so, follow the instructions
on the Internet. Firefox and Chrome work much better with Canvas than with the Microsoft
Internet Explorer browser.
Software: Important plug-ins for student computers include Adobe Acrobat Reader and Java
from http://java.com.en/download/index.jsp
Technical Support For Canvas
 Canvas comes with a very large number of “how to” tutorials and directions. To access this
information, click on the “Help” button located in the upper right corner of the Canvas home
page. Having done that, click on the “Search Canvas Guides” option or the “Report a
problem” or “ask Canvas support a question.”
 Help is also available from TCC’s eLearning technical support personnel located in the
Information commons on the first floor of building 16. In order to more efficiently solve
support requests, we will be using our help ticket and knowledgebase system named
Parature. With our support system, we have a technical support structure with both Tier 1,
Tier 2, and Tier 3 support staff. Any time you have a technical support question or would
like to search through our helpful knowledgebase, please go to:
 http://my.tacomacc.edu/tcclearn
 You are also welcome to email elearning@tacomacc.edu and a support ticket will be created
for you. Whether you send an email to elearning@tacomacc.edu, submit a ticket here, or go
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to http://my.tacomacc.edu/tcclearn and request support, your questions will be answered
promptly by one of our knowledgeable support staff. For phone support, you can call
253.566.5176.
24/7 support is also available at 1.866.425.8412
What To Do In Case of A Computer Disaster
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Have a backup plan
Find family or friends who will let you come over and use their computer
TCC library has computers available to you M-Th 7:30AM-7PM and Fridays 7:30AM - 5PM
in Building 7
The TCC Computer lab is located in building 16 at the end of the first floor (Information
Commons). The hours are M-Th 7AM-9PM and Friday 7AM-4:30PM and Saturdays
8:30AM-4:30 PM
Find out where your local public libraries are and what their hours are.
In the event that you are locked out of an exam and or quiz contact the 24/7 number
immediately to log the issue and receive a ticket number at the website indicated below. I
will require you to submit a ticket number via TCC email to me in order to retake the exam
and or quiz.
24/7 Technical support is available at 1-866-425-8412 or at https://my.tacomacc.edu/tcclearn.
Navigating In Canvas
This course is organized into 10 weekly modules. For example in Week One, you will find the
following topics, assignments, and quizzes:
 Meet Your Instructor
 Week 1 Learning Objectives
 Week 1 Reading
 Answers to the Optional “Application Situation” Exercises for chapter 1. These exercises are
optional and are ungraded.
 Week 1 Practice Quiz for chapter 1.
 Discussion Forum Posting- About Yourself.
 Week 1 Discussion Forum Posting.
 Week 1 Search & Report Assignment.
 Week 1 Case: W. L. Gore & Associates.
 Syllabus Quiz
 Week 1 Quiz for chapter 1
Online Learning Self Assessment
 Online courses are not for everyone. To be successful in these classes, you should be able to
answer “yes” to the following questions:
 Am I a self-motivated person?
 Am I able to commit 10-15 hours per week on an online course?
 Do I feel confident enough in my writing skills to utilize them as my primary mode of
communication with my instructor and fellow classmates?
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Am I comfortable with using email as a means of communicating and sending assignments to
my instructor?
Am I comfortable with creating, saving, and moving files on my computer?
Do I understand how to install software on my computer?
Am I a good reader?
Am I comfortable gathering information visually as opposed to getting it in a face-to-face
classroom format?
Evaluation Criteria and Grading Standards
 Major emphasis will be on the exams; quizzes; your written analysis of the cases; discussion
forum postings; and search and report assignments
 All graded work will be submitted online by students in Canvas. There are approximately
1160 possible points for this course.
 Please “save” all of your written assignments so that you do not have to re-do them if they
are not submitted properly in Canvas the first time.
No Extra Credit Assignments
 No extra credit assignments will be given in this class.
 To maximize the number of points you earn in class:
1. Please submit all assignments, and submit them on or before the weekly due dates.
2. Submit your best quality work on your first submission.
3. Because many of the quiz and exam questions focus on the definitions of the key
terms in the assigned readings, you will maximize your points by memorizing the
definitions of those key terms. You can do this by preparing “flash cards” for those
key terms with the name of the key term on one side and its definition on the other
side.
Discussion Forum Posting: About Yourself
 Please write a brief autobiography and post it on the discussion forum as a Week One
assignment. Introduce yourself to the class and tell us something about yourself that makes
you a memorable person. What makes you unique? Don’t hold back or be shy, and
remember to provide more than just academic information. Once you have replied and posted
your introduction, read and reply to at least two of your class members’ postings. This
assignment is worth a possible 20 points.
Taking Quizzes and Exams in Canvas
 You should be as well prepared for the quizzes and exams in this online course as you would
be for an in-class quiz or exam in which you are not allowed to use your books or notes.
 Because students in this course take their quizzes and exams in an uncontrolled environment,
all quizzes and exams are open book and have time limits that are short enough to preclude
‘looking up’ the answer to every question. You may use your book and other personal
resources (as long as they do not breathe, eat or sleep). You may not collaborate or share
answers with others. To do so constitutes cheating. I depend on your honesty and my
expectation that you will observe my policies for academic conduct.
 Optional practice quizzes are available for each chapter to help you determine the degree to
which you have learned the course concepts. These may be re-taken as many times as you
wish; the scores that you receive do not affect your course grade.
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One 10 question quiz containing questions about the course syllabus will be available during
week one; it will be worth 20 possible points. This is referred to as a “syllabus quiz.”
In addition, a timed quiz will be given each week covering the chapter assigned for that
week. These are referred to as “Week 1 Quiz,” “Week 2 Quiz,” etc. Each weekly quiz will
contain 20 true/false and/or multiple choice questions worth 1 point each. The total for all ten
weekly quizzes is 200 possible points.
There will be three timed exams during the quarter. They will occur in weeks 4, 7, & 10. (see
Tentative Course Calendar). These are referred to as “1st Exam,” 2nd Exam,” and “3rd Exam.”
Each exam will have 50 true/false and/or multiple choice questions worth 2 points each for a
total of 100 possible points per exam.
The quizzes and exams are set up in Canvas so that you will be allowed one attempt for each
one.
Each quiz and exam is timed, so plan to take each quiz when you know that you will have 24
minutes of uninterrupted time, and each exam when you will have 60 minutes of
uninterrupted time.
Remember that the due date for each week is 11:55 PM on Monday night. Be sure that you
begin each quiz far enough in advance of that 11:55PM deadline to allow you to compete it,
because it will automatically submit at that time even if you have not finished it by that time.
If you are using a home computer, be sure that it is reliable, won’t become unplugged by
your dog or toddler, and has a DSL rather than a dial up connection. If there is any question
about the reliability of your computer and its Internet connectivity, use a TCC lab computer
or a computer that is reliable and has a relatively fast Internet connection.
You need to begin the exam or quiz as soon as possible after you access it in order to allow
enough time to finish it before it is disabled.
Questions will be displayed one at a time in random order. You will not be allowed to go
back and change answers. Do not skip questions with the intention of going back and
answering them later; no “backtracking” is allowed.
Once you begin the quiz or exam, “the clock starts ticking.” Even if you stop taking the quiz
or exam and close Canvas, the clock keeps running. Once the allotted time has expired, the
assessment automatically submits even if you have not finished it.
You can also monitor your quiz and exam results a day or so following their due date.
To do so, just click on the quiz or exam and the answers will appear.
In the event that you are locked out of an exam or quiz, contact the 24/7 helpline at:
1-866-425-8412. or https://my.tacomacc.edu/tcclearn to log the issue and receive a ticket
number. I will require you to submit a ticket number via TCC email to me in order to retake
the exam and or quiz.
Cases
 There will be 10 cases to analyze; one for each chapter. They are available in the text
following the chapter content.
 These must be submitted in either a text entry format or as a MS Word file upload, by 11:55
PM on the dates posted in the class schedule of this syllabus and in the “Modules” tab of
Canvas.
 Each case will be worth 20 points. The total for all ten cases is 200 possible points.
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Discussion Forum Postings
 The discussion forum questions for each week are located under the “Modules” tab and will
be based on one of the work application exercises shown in the chapter for that week. See the
“Tentative Course Calendar” at the end of this syllabus. For instance, in week one, the
discussion forum is about the Hawthorne effect discussed in Work Application 1-6 on page
9.
 Each week you will be required to respond to the initial questions and then read and respond
to at least two of your class members’ postings.
 Please answer all of the questions for a particular discussion forum in one posting. For
instance, if there are 3 questions to answer, please enter all 3 answers on a single
posting.
 Please post your answers to the discussion forum questions early in the week (Tuesday or
Wednesday) in which they are assigned so that your classmates can read them and respond to
them prior to the due date.
 Your postings should indicate the reasons for and logic behind your answers. “I agree”
responses are insufficient unless clarifications, assumptions, reasons and evidence,
viewpoints or perspectives, or implications and consequences are included.
 Remember- it is not only the answer that you provide or your response to another students’
posting that is important. Equally or more critical is how you support your answer or
response.
 Discussion board postings will be graded on the amount of your participation, the quality of
what you write, and your adherence to the netiquette expectations and rules shown below.
 Discussion board postings should not be completed prior to, or after, the week for which they
are assigned. I want you to do them when your peers are doing them so that everyone can
participate in the discussion process.
 Grades for discussion forum postings do not follow the “ 50% of possible points if submitted
within a week of the due date” rule discussed in the “Late Assignments or Exams” section of
this syllabus. Discussion forum postings are time- sensitive. You need to do them when your
peers are doing them; otherwise don’t do them at all. Late postings and responses will not be
graded.
 Each set of weekly discussion forum postings that are submitted during the week in which
they are assigned is worth a possible 20 points for a total of 200 possible points.
Netiquette
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“Netiquette” is short for “network etiquette.” It is basically a set of guidelines for proper
Internet behavior. Just as in a classroom, we must be mindful of our manners in the
online environment.
Netiquette expectations for online discussions, email, and other forms of communication
in this course are:
Rule 1: Remember the human. Do onto others as you’d have others do onto you. Stand up
for yourself, but try not to hurt other people’s feelings.
Rule 2: Adhere to the same standards of behavior online that you follow in real life. Be
ethical. Do your best to act within the laws of society and cyberspace.
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Rule 3: Know where you are in cyberspace. What’s perfectly acceptable in one area may
be considered rude in another. Spend a while listening to the chat; get a sense of how
your peers communicate.
Rule 4: Respect other people’s time and be brief and to the point.
Rule 5: Make yourself look good online. Spelling and grammar count for a lot. Know
what you’re talking about and make sense. Be pleasant and polite. Don’t use offensive
language.
Rule 6: Share expert knowledge. Don’t be afraid to share what you know.
Rule 7: Don’t be a “flamer.” “Flaming” is what people do when they express a strongly
held opinion without holding back any emotion.
Rule 8: Be forgiving of other people’s mistakes. When someone makes a mistake, be
kind about it.
Rule 9: Don’t use “text messaging” language or abbreviations. Please use correct
grammar and spelling.
Search and Report Assignments
 Each week you will complete one search and report assignment, which requires you to
conduct an Internet search on a concept covered in that week’s reading assignment that
you would like to learn more about.
 For instance, for Week 1, chapter 1, you might conduct an internet search for a topic such
as: “human relations skills,” “creating win-win situations,” “organizational behavior,”
“the systems effect,” Frederick Taylor,” “the Hawthorne Effect,” “theories X and Y,” etc.
 Having located information on the Internet about that concept, you will then submit a
brief (approximately 200 words or less) report on the information you found on the
concept. Submissions must either be in either a text entry format or as a MS Word file
upload.
 Please write the summary in your own words; do not cut and paste an abstract of the
information.
 When you turn in your brief report on the information you found about the concept
that you searched for, please include the full citation of the sources of information
that you summarized.
 You can learn more about citing information sources using either the APA style or
the MLA style by going to the following links provided on the portal by the TCC
Library:
o http://cms.tacomacc.edu/UserFiles/Servers/Server_6/IntranetFile/Staff%20P
ortal/Learning%20Resources/Library/APA_Master_Wtr2013.pdf
o http://www.tacomacc.edu/UserFiles/Servers/Server_6/File/library/MLA_Styl
e.pdf
 For full credit, please cite two or more Internet-based information sources. Do not
cite the textbook as an information source.
 Please do not use Wikipedia as an Internet information source for your Search &
Report assignment submissions; it is not an acceptable Internet information source
for this assignment.
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Optional “Application Situation“ Exercises
 Each chapter in our text contains several Application Situation “boxes” each with several
questions that require students to apply the concept illustrated in a specific short example.
According to the author, “the questions develop critical thinking skills through the
application process.”
 Please see AS (Application Situation) 1-4, “Trends and Challenges of Human Relations”
on page 10 as an example.
 Each weekly module in Canvas contains a folder titled: “Answers To The Optional
‘Application Situation’ Exercises For Chapter #X.”
 These Application Situation exercises are optional and do not affect your course grade.
However since similar questions are contained in the quizzes and exams for the course,
you may want to review these exercises to gain some experience in applying the chapter
concepts to specific short example situations.
Student Survey
 Please complete the TCC student end of course survey. I will send you the instructions
for accessing it via a TCC email and an announcement in Canvas when I receive them.
 Please complete it between Wednesday, November 19th and Thursday, December 4th,
2014.
 Please notify me that you have completed the Student Survey using the assignment
completion box in the “Student survey” tab which is located in the Week 10 module in
canvas.
 Upon notification that you have completed this survey, I will award 20 points to you.
 Your feedback from the survey should provide information that will help me improve the
course the next time it is offered.
Grade Calculation
 Grades will be based on the following approximate number of possible points:
 Discussion forum posting: About Yourself .
20 points
 First exam
100 points
 Second exam
100 points
 Third exam
100 points
 Syllabus quiz
20 points
 Weekly Quizzes
(10 @ 20 points each)
200 points
 Case analyses
(10 @ 20 points each)
200 points
 Discussion Forum postings (10 @ 20 points each)
200 points
 Search & report assignments (10 @ 20 points each)
200 points
 Completion of student end of course survey
20 points
 Total: approximately
1160 points
Submitting Assignments
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The Search & Report assignments and Case assignments must be submitted in Canvas in
either a text entry format (type the answers directly into the answer box), or as a MS Word
file upload.
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Be sure to label each assignment. Please include the week number, the name of the
assignment, and your name.
Do not submit assignments as email attachments, or as emails.
Working Ahead
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All assignments, cases, quizzes and exams are available from the beginning of the quarter so
that you can work ahead, but be aware of the following:
I will not be grading the work until the week in which it is due.
You are still responsible for timely replies to all discussion forum assignments during the
week in which they are assigned.
I will not answer questions about a given week’s assignments until that week.
Discussion forum postings should not be completed prior to, or after, the week for which
they are assigned. Please do them when your peers are doing them so that everyone can
participate in the discussion process.
Academic Honesty
 With the exception of your discussion forum postings, all assignments, quizzes, and exams
are to be completed and submitted on an individual basis in your own words. Failure to
comply with this rule will be deemed academic dishonesty, or cheating. You must do your
own work; it is not acceptable to submit assignments, quizzes, or exams that have been
prepared by, or with help from, another person.
 The first instance of academic dishonesty will result in a zero for the assignment, quiz, exam,
case, or other assignment. The consequence of a second offense of academic dishonesty is a
failing grade for the course and referral to the Director of Enrollment Services/Student Rights
& Responsibilities. This policy applies to all written assignments for this course.
 The TCC Catalog states “Students are expected to be honest and forthright in their academic
endeavors. Cheating, plagiarism or other forms of academic dishonesty corrupt the learning
process and threaten the educational environment for all students.”
The following grading scale will be used:
A = 100-94
B+ = 89.9-87
C+ = 79.9-77
D+ = 69.9-67
A- = 93.9-90 B = 86.9-84
C = 76.9-74
D = 66.9-64
B- = 83.9C- = 73.9-70 E = 63.9 & less
80

To determine your overall percentage for the class, take your total earned points and divide
them by the total possible points (for example, if your total earned points were 920 and total
possible were 1000 then 920/ 1000 = .92 which is 92%, thus your grade would be an A
minus.)
Checking Your Grades and Quiz and Exam Results
 To check your grades, please open “Grades” in the “Global Navigation” bar at the top.
o Click on the “Grades” link.
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o To view your grades, click on the course link.
o Grades are sorted chronologically by due date.




You can check the reasons for the scores on your assignments by accessing the Scoring
Rubric after it has been graded.
You can also monitor your quiz and exam results a day or so following their due date.
To do so, click on the quiz or exam and the answers will appear.
I suggest that you check your grades each week to be sure that you have received credit for
work that you submitted. Tuesday and Wednesday are my usual grading days, so if you
check your grades on Thursday or later you should be able to track your grades from the
previous week. Please notify me by email if you do not see a grade for work that you have
submitted.
Make sure you keep track of your overall grade average so you know where you stand in the
class.
Other Course Rules, Caveats, and Policies
 There may be changes in the course calendar or assignments. Any changes in grading will be
announced.
 This syllabus and schedule are subject to change in the event of extenuating circumstances.
 Withdrawals- please see the TCC Catalogue available on “My TCC Portal.”
 Incompletes- please see the TCC Catalogue available on “My TCC Portal.”
Accommodations forDisabilities.
Students with Special Needs: Students are responsible for all requirements of the class, but the
way they meet these requirements may vary. If you need specific auxiliary aids or services due
to a disability, please contact the Access Services office in Building 7 (253-566-5328). They
will require you to present formal, written documentation of your disability from an appropriate
professional. When this step has been completed, arrangements will be made for you to receive
reasonable auxiliary aids or services. The disability accommodation documentation prepared by
Access Services must be given to me before the accommodation is needed so that appropriate
arrangements can be made.
Chain of Command in Classroom Concerns/Disputes
If you have questions or concerns about this class or me, please contact me about your concerns.
If we are unable to resolve your concerns, you may talk next with the Chair of the Business
Program, Mary Jane Oberhofer at (253) 566-5253 who can assist you with information about
additional steps, if needed.
Instructor Responsiveness and Availability
 I will generally be available to answer emails between approximately 9:00 AM and 3:00 PM
on Mondays through Thursdays, and between approximately 9:00 AM and 11:30 AM on
Fridays, and will endeavor to respond to your messages within 24 hours of receiving them.
 I will endeavor to grade and post the scores for your written assignments within three days
following the weekly assignment due dates.
 Because of the nature of full online courses, I sometimes work at my home office instead of
my TCC office. If you want to meet with me at my TCC office, please contact me by email
in advance to arrange an appointment.
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
If it is necessary to alter these responsiveness and availability standards, I will communicate
those adjustments to you.
What Are Scoring Rubrics And Why Are They Used?



A rubric is an assessment tool for communicating expectations of quality. Rubrics support
student self-reflection and self-assessment as well as communication between instructor and
students. A rubric is a set of criteria and standards typically linked to learning objectives that
is used to assess or communicate about written assignments.
A rubric is an attempt to communicate expectations of quality around a task. In many cases,
rubrics are used to delineate consistent criteria for grading. Because the criteria are public, a
rubric allows instructors and students alike to evaluate criteria, which can be complex and
subjective. It is aimed at accurate and fair assessment, fostering understanding and indicating
the way to proceed with subsequent learning/teaching.
Scoring rubrics include one or more dimensions on which performance is rated, definitions
and examples that illustrate the attribute(s) being measured and a rating scale for each
dimension. Dimensions are generally referred to as criteria, the rating scale as levels, and
definitions as descriptors.
Search and Report Rubric
Criteria
Content
12. points.
Grammar,
Spelling,
Punctuation, and
Word Usage.
4 points
Research, Critical
Reading and
Information
Source(s)
Description
4 points
12 points
Balanced
presentation of
relevant and
legitimate
information that
clearly addresses
the assignment
and shows a
thoughtful, indepth analysis of
the topic. Is
written in the
student’s own
words.
4 points
The writing is free
or almost free of
errors
4 points
Chooses two or
more Internet
sources that are
fully appropriate
to the assignment
(Not including
Wikipedia); shows
mastery of critical
reading; all
information
sources are clearly
and completely
described.
9 points
Information
provides a
reasonable response
to the assignment
and displays
evidence of a basic
analysis of the topic.
Is written in the
student’s own
words.
5 points
Information
provides a response
to the assignment at
times. Analysis is
basic or general. Is
written in the
student’s own
words.
2 points
Information
provided does not
address the
assignment.
Analysis is vague
or not evident.
May have been
copied and pasted
in from the
information
source(s).
0 points
The assignment is
not completed.
3 points
There are minimal
errors that do not
interfere with the
reader’s
understanding.
3 points
Chooses two or
more appropriate
Internet sources,
correctly cited,
effectively
integrated.
2 points
Some minor errors
that may interfere
with reader’s
understanding.
1 point
Many errors that
interfere with
meaning.
0 points
The assignment is
not completed.
2 points
Chooses one
appropriate Internet
source correctly
cited.
0 points
No appropriate
Internet sources
cited. Plagiarism.
0 points
The assignment is
not completed.
Total possible points: 20
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Discussion Forum and Case Rubric
Criteria
Content
15 points
Grammar,
Spelling,
Punctuation,
and Word
Usage
5 points
15 points
Balanced
presentation of
relevant and
legitimate
information that
clearly
addresses the
assignment and
shows a
thoughtful, indepth analysis
of the topic.
5 points
The writing is
free or almost
free of errors
11 points
Information
provides a
reasonable
response to the
assignment and
displays evidence
of a basic analysis
of the topic.
8 points
Information
provides a
response to the
assignment at
times. Analysis is
basic or general.
4 points
Information
provided does
not address the
assignment.
Analysis is
vague or not
evident
0 points
The assignment
is not
completed.
4 points
There are
minimal errors
that do not
interfere with the
reader’s
understanding.
3 points
Some minor
errors that may
interfere with
reader’s
understanding.
1 point
Many errors
that interfere
with meaning.
0 points
The assignment
is not
completed.
Total Points: 20
Student Survey Rubric
Criterion
Completed the Student Survey.
20 points
Total Points: 20
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Did not complete the Student
Survey.
0 points
TENTATIVE COURSE CALENDAR*
Each Week Begins On Tuesday at 12:01 AM and Ends on Monday at 11:55 PM
Week Dates
1
Tuesday,
September
23rd to
Monday,
September
29th.
Assignments


Course Syllabus: Read the course syllabus.
Week 1 Learning Objectives After completing your week 1 studies, you
should be able to:
1. Explain why human relations skills are important.
2. Discuss the goal of human relations.
3. Describe the relationship between individual and group behavior
and organizational performance.
4. Briefly describe the history of the study of human relations.
5. State some of the trends and challenges in the field of human
relations.
6. List the ten guidelines for effective human relations.
7. Identify your personal low and high human relations ability and
skill levels.
8. Identify five personal human relations goals for the course.
9. Define the 17 key terms shown on p. 2 of the text.
 Week 1 Reading: Read Ch. 1: Understanding Behavior, Human
Relations, and Performance.
 Week 1 Student Resources: See the optional chapter 1 practice quiz and
the answers to the Application Situation exercises.
 Discussion Forum Posting- About Yourself: Write a brief autobiography
and post it on the discussion forum. Introduce yourself to the class and
tell us something about yourself that makes you a memorable person.
What makes you unique? Don’t hold back or be shy, and remember to
provide more than just academic information. Once you have replied
and posted your introduction, read and reply to at least two of your
peers’ postings.
 Week 1 Discussion Forum Posting: Give a specific example, personal if
possible, of the Hawthorne effect. It could be when a teacher, coach, or
boss gave you special attention that resulted in your increased
performance. Then read and respond to at least two of your peers’
postings.
 Week 1 Search and Report Assignment: Conduct an Internet search on a
concept covered in chapter 1. Submit a brief (200 words or less) report
on the information that you found on the concept. Include the full
citations on the information sources that you used. Do not use
Wikipedia as an Internet information source for this assignment.
 Week 1 Case: “W. L. Gore & Associates: How Employees Relate To
One Another Sets Gore Apart.” pp. 22-24. For additional case
information, go to the Internet as directed on page 24 and then answer
questions 1-4 from the case.
 Syllabus Quiz: Complete and submit the quiz over the course syllabus.
 Week 1 Quiz for chapter 1.
*There may be changes in the course calendar or assignments.
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Week Dates
Assignments
2
Tuesday,
 Week 2 Learning Objectives: After completing your week 2
September
studies, you should be able to:
30thth to
1. Describe the Big Five personality dimensions.
Monday,
2. Explain the benefits of understanding and identifying
October
personality profiles.
6th.
3. Describe your stress personality type.
4. List the causes of stress, and describe how to be more
effective at controlling stress.
5. Describe the four learning styles and know which is
your preferred learning style.
6. Describe six biases affecting perception.
7. Explain the importance of first impressions and how to
project a positive image.
8. Define the 15 key terms shown on p. 29 of the text.
 Week 2 Reading: Read Ch. 2: Personality, Stress, Learning,
and Perception.
 Week 2 Student Resources: See the optional chapter 2
practice quiz and the answers to the Application Situation
exercises.
 Week 2 Discussion Forum Posting: Give an example of
when you and another person experienced the same
situation but perceived it differently. Which of the six biases
of perception was responsible for the difference in
perception? Explain your answer. Then read and respond to
at least two of your peers’ postings.
 Week 2 Search and Report Assignment: Conduct an Internet
search on a concept covered in chapter 2. Submit a brief
(200 words or less) report on the information that you found
on the concept. Include the full citations on the information
sources that you used. Do not use Wikipedia as an Internet
information source.
 Week 2 Case: “Mark Cuban: Billionaire Entrepreneur With
Unique Personality Traits.” pp. 51-52. For additional case
information, go to the Internet as directed on page 52 and
then answer questions 1-5 from the case.
 Week 2 Quiz for chapter 2.
*There may be changes in the course calendar or assignments.
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3
Tuesday,
October
7th to
Monday,
October
13th.







Week 3 Learning Objectives After completing your week 3
studies, you should be able to:
1. Define attitudes and explain how they affect behavior,
human relations, and performance.
2. Describe how to change your attitudes.
3. List seven job satisfaction determinants.
4. Determine whether you have a positive self-concept and
how it affects your behavior, human relations, and
performance.
5. Understand how your manager’s and your own
expectations affect your performance.
6. Demonstrate how to develop a more positive selfconcept.
7. Identify your personal values.
8. Compare the three levels of moral development.
9. Define the 13 key terms shown on p. 58 of the text.
Week 3 Reading: Read Ch. 3: Attitudes, Self-Concept,
Values, and Ethics.
Week 3 Student Resources: See the optional chapter 3
practice quiz and the answers to the Application Situation
exercises.
Week 3 Discussion Forum Posting: Give an example of
when you lived up to (or down to) someone else’s
expectations of your performance (the Pygmalion effect). It
could be a parent’s, teacher’s, coach’s, or boss’s
expectations. Be specific. Then read and respond to at least
two of your peers’ postings.
Week 3 Search and Report Assignment: Conduct an Internet
search on a concept covered in chapter 3. Submit a brief
(200 words or less) report on the information that you found
on the concept. Include the full citations on the information
sources that you used. Do not use Wikipedia as an Internet
Information source.
Week 3 Case: “Coca-Cola: More Than Just A Soft Drink’
pp. 80-81. For additional case information, go to the Internet
as directed on p. 80 and then answer questions 1-7 from the
case.
Week 3 Quiz for chapter 3.
*There may be changes in the course calendar or assignments.
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Week Dates
4
Tuesday,
October
14th to
Monday,
October
20th.
Assignments
 Week 4 Learning Objectives. After completing your week 4
studies, you should be able to:
1. Explain how to analyze your use of time with a time log.
2. State the three priority determination questions and
determine when an activity on the to-do list should be
delegated or assigned a high, medium, or low priority.
3. List the three steps in the time management system.
4. Identify at least three time management techniques you
presently do not use but will use in the future.
5. Describe the four career stages.
6. List the five steps in the career planning model.
7. Explain at least three tips to get ahead that you can use
to improve your chances of getting a job, raises, and
promotions.
8. Define the 11 key terms shown on p. 89 of the text.
 Week 4 Reading: Read Ch. 4- Time & Career Management.
 Week 4 Student Resources: See the optional chapter 4
practice quiz and the answers to the Application situation
exercises.
 Week 4 Discussion Forum Posting: From the 68 time
management techniques presented in Self-Assessment
Exercise 4-2 on pages 101 & 102, list the three most
important ones you should be using. Explain how you will
implement each technique. Then read and respond to at least
two of your peers’ postings.
 Week 4 Search and Report Assignment: Conduct an Internet
search on a concept covered in chapter 4. Submit a brief
(200 words or less) report on the information that you found
on the concept. Include the full citations on the information
sources that you used. Do not use Wikipedia as an Internet
information source.
 Week 4 Case: “Jay-Z the Rap Artist and Business Mogul:
His Rise To The Top.” p. 116-118. For additional case
information, go to the Internet as directed on page 117 and
then answer questions 1-4 from the case.
 Week 4 Quiz for chapter 4.
 First Exam for chapters 1-4.
*There may be changes in the course calendar or assignments.
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5
Tuesday,
October
21st to
Monday,
October
27th.






Week 5 Learning Objectives. After completing your week 5
studies, you should be able to:
1. Describe how communication flows through
organizations.
2. List and explain the four steps in the communication
process.
3. List the five steps in the message-sending process.
4. Describe how to get feedback.
5. List the three steps in the message-receiving process.
6. Define five response styles.
7. List the four situational supervisory styles and the four
variables to consider in selecting the appropriate
communication style.
8. Discuss what should and should not be done to calm an
emotional person.
9. Describe how to get criticism effectively.
10. Describe the 14 key terms on page 126.
Week 5 Reading: Read Ch. 5: Communication, Emotions,
and Criticism.
Week 5 Student Resources: See the optional chapter 5
practice quiz and the answers to the Application Situation
exercises.
Week 5 Discussion Forum Posting: Describe a gender
communication difference you have observed at work,
school, home, or in another setting. Then read and respond
to at least two of your peers’ postings.
Week 5 Search and Report Assignment: Conduct an Internet
search on a concept covered in chapter 5. Submit a brief
(200 words or less) report on the information that you found
on the concept. Include the full citations on the information
sources that you used. Do not use Wikipedia as an Internet
information source.
Week 5 Case: “Peter & Korby Clark: The Ranch Golf
Club,” pp. 153-154. For additional case information, go to
the Internet as directed on p. 154 and then answer questions
1-6 from the case.
Week 5 Quiz for chapter 5.
*There may be changes in the course calendar or assignments.
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Week Dates
6
Tuesday,
October
28th to
Monday,
November
3rd.
Assignments
 Week 6 Learning Objectives. After completing your week 6
studies, you should be able to:
1. Describe the three ego states of transactional analysis.
2. Explain the three types of transactions.
3. Identify the differences between passive, aggressive, and
assertive behavior.
4. List the four steps of assertive behavior.
5. State when and how to use five conflict management
styles.
6. List the steps of initiating, responding to, and mediating
conflict resolutions.
7. Define the 14 key terms shown on p. 166 of the text.
 Week 6 Reading: Read Ch. 6: Dealing With Conflict.
 Week 6 Student Resources: See the optional chapter 6
practice quiz and the answers to the Application Situation
exercises.
 Week 6 Discussion Forum Posting: Recall and describe an
example of when you used or observed passive-aggressive
behavior. How did it affect human relations? Then read and
respond to at least two of your peers’ postings.
 Week 6 Search and Report Assignment: Conduct an Internet
search on a concept covered in chapter 6. Submit a brief
(200 words or less) report on the information that you found
on the concept. Include the full citations on the information
sources that you used. Do not use Wikipedia as an Internet
information source.
 Week 6 Case: “Phillip Knight and William Perez’s Conflict
at Nike.” Page 192. Go to the Internet for more information
at www.nike.com as directed on p. 192 and answer Q’s 1-4
from the case.
 Week 6 Quiz for chapter 6
*There may be changes in the course calendar or assignments.
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7
Tuesday,
November
4th to
Monday,
November
10th.








Week 7 Learning Objectives. After completing your week 7
studies, you should be able to:
1. Explain what leadership is and how it affects behavior,
human relations, and performance.
2. Describe leadership trait theory.
3. List and describe three behavioral leadership theories.
4. List and describe three contingency leadership theories.
5. Explain four situational supervisory styles.
6. Identify three characteristics that substitute for
leadership.
7. Briefly define the five dimensions of trust.
8. Define the 14 key terms shown on p. 204 of the text.
Week 7 Reading: Read Ch. 7: Leading and Trust.
Week 7 Student Resources: See the optional chapter 7
practice quiz and the answers to the Application Situation
exercises.
Week 7 Discussion Forum Posting: Which leadership theory
or model do you prefer? Why? Then read and respond to at
least two of your peers’ postings.
Week 7 Search and Report Assignment: .Conduct an
Internet search on a concept covered in chapter 7. Submit a
brief (200 words or less) report on the information that you
found on the concept. Include the full citations on the
information sources that you used. Do not use Wikipedia as
an Internet information source.
Week 7 Case: “Howard Shultz: Starbucks.” pp. 231-232. Go
to the Internet for more information at www.starbucks.com
as directed on p. 232 and answer Q’s 1-5 from the case.
Week 7 Quiz for chapter 7
Second Exam for chapters 5, 6, &7.
*There may be changes in the course calendar or assignments.
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8
Tuesday,
November
11th to
Monday,
November
17th.







Week 8 Learning Objectives. After completing your week 8
studies, you should be able to:
1. Explain the motivation process and the three factors
affecting performance.
2. Describe four content motivation theories.
3. Describe two process motivation theories.
4. State how reinforcement is used to increase
performance.
5. List the four steps in the model for giving praise.
6. List the criteria for setting objectives.
7. Identify the four parts of the model for writing
objectives.
8. State ways to enrich, design, and simplify jobs.
9. Explain possible limitations of using motivation theories
outside of North America.
10. Define the 16 key terms shown on p. 238 of the text.
Week 8 Reading: Read Ch. 8: Motivating Performance.
Week 8 Student Resources: See the optional chapter 8
practice quiz and the answers to the Application Situation
exercises.
Week 8 Discussion Forum Posting: Give an example of how
expectancy theory has affected your motivation. How can
you use expectancy theory to motivate employees? Then
read and respond to at least two of your peers’ postings.
Week 8 Search and Report Assignment: Conduct an Internet
search on a concept covered in chapter 8. Submit a brief
(200 words or less) report on the information that you found
on the concept. Include the full citations on the information
sources that you used. Do not use Wikipedia as an Internet
information source.
Week 8 Case: “Kevin Plank: Founder, CEO, and Board
Chair of Under Armour.” pp. 261-263. For additional case
information, go to the Internet as directed on page 262 and
then answer questions 1-3 from the case.
Week 8 Quiz for chapter 8.
*There may be changes in the course calendar or assignments.
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9
Tuesday,
November
18th to
Monday,
November
24th.







Week 9 Learning Objectives. After completing your week 9
studies, you should be able to:
1. Explain the six components of team dynamics and how
they affect team performance.
2. Describe the five stages of a team’s development.
3. Explain the four situational supervisory styles to use
with a group, based on its stage of development.
4. Explain how to plan for and conduct effective meetings.
5. Identify six problem members and explain how to
handle them so they do not have a negative effect on
your meetings.
6. List the five steps in the decision-making model.
7. Describe five techniques for generating creative
alternatives.
8. Define the 16 key terms shown on p. 332 of the text.
Week 9 Reading: Read Ch 11: Team Dynamics, Creativity
and Problem Solving, and Decision Making.
Week 9 Student Resources: See the optional chapter 11
practice quiz and the answers to the Application Situation
exercises.
Week 9 Discussion Forum Posting: Give an example of how
you solved a problem using the stages in the creative
process, or used the creative process to solve an existing
problem. Then read and respond to at least two of your
peers’ postings.
Week 9 Search and Report Assignment: Conduct an Internet
search on a concept covered in chapter 11. Submit a brief
(200 words or less) report on the information that you found
on the concept. Include the full citations on the information
sources that you used. Do not use Wikipedia as an Internet
information source.
Week 9 Case: “Mark Zuckerberg, Founder and CEO of
Facebook.” pp. 363-365. For additional case information, go
to the Internet as directed on page 364 and then answer
questions 1-5 from the case.
Week 9 Quiz for chapter 11.
*There may be changes in the course calendar or assignments.
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Week
10
Dates
Tuesday,
November
25th to
Thursday,
December
4th.
Assignments
 Week 10 is extended until Thursday, December 4th because of the
Thanksgiving holidays.
 All course work must be submitted by Thursday, December 4th at 11:55
PM. Work submitted after that deadline will not be graded.
 Please complete the TCC end of course student survey. I will send you
the instructions for accessing it when I receive them. Please complete it
between Wednesday, November 19th and Thursday, December 4th. It is
worth 20 points.
 Week 10 Learning Objectives. After completing your week 10 studies,
you should be able to:
1. Describe the four types of changes.
2. State why people resist change and how to overcome resistance.
3. Explain how to use the Lussier change model when making
changes.
4. Explain the two dimensions of an organization’s culture.
5. Explain the seven dimensions of an organization’s climate.
6. Describe five organizational development techniques.
7. Describe the training cycle and how training is used to increase
performance.
8. List and explain the five steps of performance appraisals and state
how performance appraisals can lead to increased performance.
9. List the steps in the coaching model.
10. Explain the relationship between organizational culture, climate and
development.
11. Define the 16 key terms shown on page 376 of the text.
 Week 10 Reading: Read Ch 12: Organizational Change and Culture.
 Week 10 Student Resources: See the optional chapter 12 practice quiz
and the answers to the Application Situation exercises.
 Week 10 Discussion Forum Posting: Identify the cultural heroes, stories,
slogans, symbols, and ceremonies for an organization you are or have
been a member of. Then read and respond to at least two of your peers’
postings.
 Week 10 Search and Report Assignment: Conduct an Internet search on
a concept covered in chapter 12. Submit a brief (200 words or less)
report on the information that you found on the concept. Include the full
citations on the information sources that you used. Do not use
Wikipedia as an Internet information source.
 Week 10 Case: “Ursula Burns, Chair and Chief Executive Officer of
Xerox.” pp. 398-399. For additional case information, go to the Internet
as directed on page 399 and then answer questions 1-4 from the case.
 Week 10 Quiz for chapter 12.
 Third Exam for chapters 8, 11, &12. .
*There may be changes in the course calendar or assignments.
1355 and 1356 Bus 164 OLA and OLB Wiek FA 14
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