Call for Papers
The 11th International Conference on Service Systems and Service Management
ICSSSM’14
June 25-27, 2014
Beijing, China
http://www.rccm.tsinghua.edu.cn/icsssm/2014/
http://icir.bjtu.edu.cn/icsssm2014
Co-Sponsored by:
IEEE SMC
The Chinese University of Hong Kong
Tsinghua University
Beijing Jiaotong University
Cohosted by:
The International Center for Informatics Research of Beijing Jiaotong University
Beijing Institute of Graphic Communication
Conference Co-Chairs:
Bin Ning,
Jian Chen,
Xiaoqiang Cai,
Beijing Jiaotong University, China
Tsinghua University, China
The Chinese University of Hong Kong, Hongkong China
International Advisory Committee:
Philip Chen, University of Macau, China
James A. Fitzsimmons, University of Texas at Austin, USA
William A. Gruver, Simon Fraser University, Canada
Chung-Yee LEE, Hong Kong University of Science and Technology, China
Duan Li, The Chinese University of Hong Kong, China
Roland RUST, University of Maryland, USA
J. M. Tien, University of Miami , USA
Shoubo Xu, Beijing Jiaotong University, China
D. S. Yeung, IEEE Systems, Man and Cybernetics Society
International Program Committee Co-Chair:
Liming Liu,
Zhenji Zhang ,
Runtong Zhang,
Lingnan University, Hong Kong, China
Beijing Jiaotong University, China
Beijing Jiaotong University, China
Local Organizing Committee Co-Chair:
Juliang Zhang,
Shifeng Liu,
Xu Ren,
Ying Su,
Yingqun Qi,
Beijing Jiaotong University, China
Beijing Jiaotong University, China
Beijing Jiaotong University, China
Institute of Scientific and Technical Information of China, China
Beijing Institute of Graphic Communication
Secretary
Zikui Lin,
Beijing Jiaotong University, China
Hongjie Lan,
Beijing Jiaotong University, China
Topics of Interest:
The topics of interest include, but are not limited, to those listed in the following tracks:
Track 1 – Theory and Principle of Service Sciences
Service concepts and strategies, quality assurance, performance metrics.
Track 2 –Service System Design, Operations, and Management
Service system and network design, service process engineering/reengineering, service planning and
scheduling, service management based on emergency, modeling and analysis of service systems.
Track 3–Supply Chain Management for Service
Supply chain planning, value delivery, supply chain management based on emergency, supply chain
cluster, transportation management systems, return logistics, supplier relationship management,
logistics visibility and control, procurement.
Track 4–Service Marketing and Financial Management
Demand forecasting, customer relationship management, public relations, customer behavior,
satisfaction, and retention, service cost evaluation and analysis, profitability of service investment, risk
management, revenue management.
Track 5–Specific Industrial Service Management
Information service, tourism and hotel management, public service, hospital, finance and insurance
service, sports service, exhibitions.
Track 6–Service Information Technology and Decision Making
Integrated information management systems, real-time identification and tracking technology, agent
theory and technology, software agent based systems, intelligent decision support systems, artificial
intelligence, RFID technology and applications, data warehousing and data mining, systems integration,
e-business/e-service.
Track 7–Service Experiential Studies and Case Studies
Healthcare, education, public service, transportation, telecommunication, maintenance, finance/
insurance/real estate, distribution/retail, service for social, economical, and cultural events (e.g.,
exhibitions, sports, festivals).
Important Dates:
February 28, 2014,
March 13, 2014,
March 30, 2014,
Extended abstracts or Full papers (maximum 6 pages) submission
Notification of paper acceptance or rejection
May 15, 2014,
Final camera-ready papers submission deadline
June 25-27, 2014,
Conference
Paper Submission:
Please send papers (in PDF or Word) to icsssm@sem.tsinghua.edu.cn and icsssm@bjtu.edu.cn
Please indicate “Track Number” in the subject during your submission
Call for Invited Sessions and Tracks:
The goal of invited sessions (5 papers for each session) and invited tracks (at least two sessions) is to
provide focused discussions on new topics or innovative applications. Each prospective session/track
organizer is invited to submit a proposal, including the title of the session/track, and a list of authors
with extended abstracts before February 28, 2014, the final version of full papers of all submissions
must be submitted before May 15, 2014.
Best Paper Award:
The Best (Student) Paper Award will be announced to recognize excellence of the papers to be
presented in the conference. Up to three awards in each track may be granted. In addition to a
certificate, the best papers will be recommended for publication in the Journal of Systems Science and
Systems Engineering(SCI Journal).
Publication:
The conference proceedings will be published in CD-ROM with ISBN (IEEE Catalog Number: CFP
14599-ART ISBN:978-1-4799-3134-7). From 2005 to 2013, the proceedings of ICSSSM have been
indexed by EI Compendex. The Proceedings of ICSSSM14 will be also submitted for EI index
coverage. Some accepted papers will be selected for extension and review again for publication in the
Journal of Systems Science and Systems Engineering(indexed by SCI)．
International Program Committee Member
David Bowen
Oxford Brookes University, UK
Michael Chiu-Lung Chau
The University of Hong Kong, Hong Kong
Jean Jinghan Chen
University of Surrey, UK
Frank Youhua Chen
The Chinese University of Hong Kong,Hong Kong, China
Xu Chen
University of Electronic Science and Technology of China,
China
Jason Choi
Hong Kong Polytechnic University, Hong Kong, China
Chengbin Chu
Ecole Centrale Paris, France
Da Deng
University of Otago, New Zealand
Van Thanh Do
Norwegian University of Science and Technology,Norway
Liping Fang
Ryerson University, Canada
Fugee Tsung
Hong Kong University of Science and Technology(HKUST),
Hong Kong
Thong Ngee Goh
National University of Singapore, Singapore
Kazuyoshi Hidaka
Japan Advanced Institute of Science and Technology
Keith William Hipel
University of Waterloo, Canada
Paul Hofmann
SAP Labs, USA
Choong Seon Hong
Kyung Hee University, South Korea
Jeff Hong
Hong Kong University of Science and Technology, Hong Kong
Zhongsheng Hua
University of Science and Technology of China
Samuel H. Huang
University of Cincinnati, USA
Shuo Huang
Tsinghua University China
Guojun Ji
Xiamen University, China
Jian-Min Jia
The Chinese University of Hong Kong, Hong Kong, China
Tore Jønvik
Oslo University College, Norway
James Ang Soo-Keng
National University of Singapore, Singapore
Kyoichi Kijima
Tokyo Institute of Technology, Japan
Stephen In-Ho Kim
Hanyang University, Korea
Michitaka Kosaka
Japan Advanced Institute of Science and Technology, Japan
Vincent Cheng-Siong Lee
Monash University, Australia
Dahui Li
University of Minnesota, USA
Dong Li
Liverpool University, UK
Kevin W. Li
University of Windsor, Canada
Yongjian Li
Nankai University, China
Zhangxi Lin
Texas Tech University, USA
Liming Liu
Hong Kong Polytechnic University, Hong Kong, China
Li Luo
Sichuan University, China
Shihua Ma
Huazhong University of Science and Technology, China
Yizhong Ma
Nanjing University of Science & Technology, China
Ana Karla Alves De Medeiros
Eindhoven University of Technology, Netherlands
Yoshiteru Nakamori
Japan Advanced Institute of Science and Technology, Japan
Kok-Leong Ong
Deakin University, Australia
Jaechon Park
Inha University, Korea
Cesare Pautasso
IBM Zurich Research Lab, Switzerland
Andreas Pitsillides
University of Cyprus, Cyprus
Xiangtong Qi
Hong Kong University of Science and Technology
(HKUST),
Hong Kong
University of Electronic Science and Technology of China,
Yu Qian
China
Carlos Ramos
Porto Polytechnic Institute, Portugal
Domenico Saccà
University of Calabria, Italy
Houcai Shen
Nanjing University, China
Zuo-Jun (Max) Shen
UC Berkeley, USA
Qin Su
Xi’an Jiaotong University, China
Qiang Su
Tongji University, China
Ting Yean Tan
Monash University, Australia
Loon Ching Tang
National University of Singapore, Singapore
Takao Terano
Tokyo Institute of Technology, Japan
Inder Thukral
IBM Growth Markets Unit, USA
Fugee Tsung
Hong Kong University of Science & Technology, Hong Kong,
China
Nico Vandaele
Katholieke Universiteit Leuven, Belgium
Guohua Wan
Shanghai Jiaotong University, China
Jing Wang
Beihang University, China
Shouyang Wang
Chinese Academy of Sciences, China
Yonggui Wang
University of International Business and Economics，China
Jason Zezhong Xiao
Cardiff University, UK
Yongbo
Tsinghua University China
Xiao
Jianyuan Yan
Nankai University, China
Jianxin You
Tongji University, China
Hui Yu
Chongqing University, China
Jihong Zhang
Beijing Foreign Studies University, China
Wei Zhang
Tianjin University , China
Yongwu Zhou
South China University of Technology, China