JOB DESCRIPTION
POST:
Events and Outreach Coordinator
RESPONSIBLE TO:
Regional Manager
Salary:
£18,000, plus 5% pension contribution
Overview:
Yorkshire Energy Services are an international award winning community interest
company who have established a southern regional office based in Andover. It is
from this office the company is delivering the exciting, Insulate Hampshire area
based initiative on behalf of Hampshire County Council and 11 of the County’s
District Councils.
Job Purpose:
As an Events and Outreach Coordinator you will take the lead in delivering effective
and informative front line assessments and advice on the Insulate Hampshire
scheme through events, community networks and business engagement. As part of
the project team you will promote the project, energy efficiency and microgeneration
to householders in a wide variety of settings. As a first point of contact with the
public you must have an open personality and positive attitude.
The role includes arranging and delivering effective, informative advice to
specifically targeted organizations, community groups and households within both
the private and commercial settings.
General Responsibilities:
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Arrange and attend events, seminars, discussions and presentations.
Building community and commercial links and creating into successful
partnerships to effectively promote the project.
To ensure that all Insulate Hampshire promotional activity is provided in
accordance with the standards of the company, the project and its partners.
Work flexibly and independently to deliver events and activities in various
locations throughout the Hampshire region which will include early morning
starts, late finishes and weekend working where appropriate.
Working with the Regional Manager and project partners to expand the
awareness of the project and increase householder uptake.
Manage the logistics and stock for events activities.
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Deliver accurate and appropriate assessments and advice on energy
efficiency and renewable energy to householders at events and where
necessary in their homes.
Handling and responding to customer and project partner enquiries through
telephone calls, written correspondence and face-to-face contact.
Maintaining an up to date working knowledge of sustainable energy matters
and keeping the relevant information, literature and documentation available
for review.
To ensure that the performance targets set for the project and team are met.
To provide support to the development and growth of the company’s
southern regional office as appropriate.
Miscellaneous:
To undertake such other duties and responsibilities of an equivalent nature, as may
be determined by the postholder’s line manager from time to time, in consultation
with the postholder.
Duties must at all times be carried out in compliance with YES Equal Opportunities
Policy.
Ensure the health and safety of all staff and resources within the postholder’s area
of responsibility.
ATTRIBUTES
RELEVANT
EXPERIENCE,
KNOWLEDGE
AND SKILLS
EDUCATION
AND TRAINING
PERSONAL
QUALITIES
RELEVANT CRITERIA
Experience of working in a customer care focussed organisation, preferably
in a face-to-face environment.
HOW IDENTIFIED
Application Form and Interview
Experience of forming and developing partnership working.
Application Form and Interview
Excellent communication and customer care skills.
Application Form and Interview
Good presentation skills.
Application Form and Interview
Experience of working in a sales orientated/target driven environment.
Application Form and Interview
Knowledge and understanding of energy efficiency, renewable energy and
transport energy matters.
Application Form and Interview
Ability to self start and work with minimal supervision.
Application Form and Interview
Full UK driving licence – essential
Application Form
GCSE’s in four or more subjects including English Language and
Mathematics.
Higher education diploma/degree or proven ability to produce work to that
standard.
An enthusiastic and positive person able to work on his/her own initiative
with high personal standards in respect of the work ethic.
Application Form and Interview
A good team member, self motivated and keen to foster a spirit of cooperation within the company.
Application Form and Interview
Confident and outgoing and able to deal effectively with people from a
diverse range of backgrounds.
Application Form and Interview
Application Form and Interview
Application Form and Interview
ADDITIONAL
FACTORS
Continued
Professional
Development
Ability to approach people and actively engage people in discussions.
Application Form and Interview
Ability to assess people’s individual needs and tailor your advice
Application Form and Interview
Motivated by the desire to achieve objectives and develop new
opportunities.
Application Form and Interview
High standard of customer service and the ability to communicate difficult
subject matters easily.
Application Form and Interview
Ability to work flexibly including some early morning starts and late
nights, as well as weekend working.
Application Form and Interview
Commitment to Environmental Issues and Improvement
Application Form and Interview
All YES staff will be required to give energy advice to City & Guilds 6176
Energy Awareness standards. Where applicable, this qualification must be
achieved within the 6-month probationary period. Training will be provided
where necessary.
Application Form and Interview
YES is committed to a policy of life-long learning and would expect staff to
undertake training in whatever fields are necessary to meet and develop the
aims and objectives of the company.
Application Form and Interview