YM115 – Training and Consultancy
Manager Application Pack
Thank you
for your interest in the post of Training and Consultancy Manager
The information within this application pack is designed to give you a fuller picture of the
post and a brief description of YoungMinds.
After reading the pack, we hope that you will be interested in applying and ask that you
please complete the application form and return it to recruitment@youngminds.org.uk
or send it by post to: YoungMinds, Suite 11, Baden Place, Crosby Row, London, SE1 1YW
by Monday 12th January 2015.
Please note that in the interests of economy we will only contact those candidates who are
shortlisted. Unfortunately we are not able to give feedback to candidates not shortlisted.
Shortlisted candidates will be contacted by email and interviews will take place on 15th,
20th and 21st January 2015 at YoungMinds’ London office.
You will find the following enclosed within this pack:
1. Introduction to YoungMinds
2. Background to the post
3. Job description and person specification
4. Brief terms and conditions of service
5. Pre-employment checks
6. Application form (also available to download separately in word format)
Job Description & Person Specification:
[post title]
JOB DESCRIPTION
Job title:
Training and Consultancy Manager
Salary:
£40,000
Hours:
Full-time (35 hours per week)
Based:
London Office but with National Travel
Reports to:
Director of Operations
Key relationships: Director of Operations, Chief Executive, SMT, Management Team,
Trainer/Consultants, external stakeholders and commissioners, including
schools
Job Purpose
To work with the Director of Operations and other senior managers in the Operations
Directorate to develop and provide a high quality, flexible, evidence based, comprehensive
Training and Consultancy Service at YoungMinds ensuring the service remains responsive to
changes, new directions and policies for both training courses and commissioned work.
To lead the strategic direction for the service, exploring new opportunities for development and
work across the country, ensuring income targets are met and the reputation for the service is
maintained and enhanced as the ‘go to’ organisation for children and young people’s
emotional well being and mental health training and consultancy.
To develop new training materials/courses with the team, ensuring all delivery is of the highest
standard and quality, evidence based co-produced with young people where appropriate and
deliver training and consultancy services and/or projects.
The post will line manage the training and consultancy team, a team of permanent, short term
and freelance trainer/consultants, ensuring the team has the capacity and skills to deliver
contracts and training.
Key Responsibilities
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Develop with other Operations managers an agreed strategy and plan for Training and
Consultancy services within the Operations Directorate, working closely with them to
ensure all contracts are delivered to the highest quality making best use of resources and
skills
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Ensure the T&C services delivered by Young Minds are constantly reviewed, kept up to
date with changes in policy/evidence and are co-produced with young people where
appropriate.
Work with the Operations Coordinator and YoungMinds Marketing Manager to agree and
deliver a marketing plan for the Directorate training and consultancy services
Develop and implement an annual training and consultancy plan and offer
Agree annual set targets for year with the Director of Operations and Chief Executive
Officer.
Using internal and external market intelligence, identify and nurture relationships with
potential commissioners and customers.
Respond to queries and develop opportunities with potential commissioners and partners.
Fully participate in developing and writing bids for new tenders both local and national
Ensure maintenance of excellent records, organisation and handover of intelligence, plans,
information and contracts to the Operations Co-ordinator to maintain the contract
management database.
Business Development
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Deliver a profit making, high quality business venture which improves children and young
people’s mental health support and services.
Maximise promotional and income generation opportunities and support across the
Operations Directorate, working closely with the other managers to generate needs and
agree priorities
Proactively identify potential new customers and pursue and win new business,
maintaining and developing business contacts.
Gain and collate intelligence of commissioners future needs and priorities to inform future
YoungMinds services, development and policies
Work closely with Fundraising team to identify appropriate tenders and develop ideas and
models across the organisation in response
Develop and write bids ensuring they meet the needs of the commissioner, offer innovative
solutions and enhance YoungMinds reputation
Training
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Develop and communicate a clear vision of YoungMinds’ training offer and consultancy
Maintain YoungMinds place as a credible, ‘go-to’ high quality training provider in all areas
related to children and young people’s mental health
Increase the audiences both in number and types of audience e.g. private sector, schools,
CAMHS commissioners.
Increase the delivery and take-up of training delivered by YoungMinds
Provide consultancy and training services as part of the team
Deliver train the trainer courses as and when appropriate
Liaise with other staff across YoungMinds to gather ideas for the development and
success of training and consultancy delivery.
Human Resources
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Line manage the training and consultancy team
Coach, mentor, motivate and supervise the team and stakeholders, ensuring they take
positive action and accountability for their assigned work.
Build, develop and grow all the relationships vital to the success of YoungMinds
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Ensure all HR requirements are completed in timely fashion e.g. annual appraisals,
supervision.
General
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To maintain and observe an appropriate level of confidentiality at all times.
To prepare for and attend supervision and appraisal meetings with line manager.
To work within YoungMinds' policies and procedures.
To form effective working relationships with all staff members, volunteers, child mental
health agencies and relevant outside organisations.
To keep an up to date electronic diary.
To effectively self-manage and work with the minimum of administrative support
To work in accordance with the Data Protection Act and the Copyright Act.
To work in accordance with the YoungMinds Vision, Mission and Values.
Other duties that may from time to time be necessary, compatible with the nature and
grade of this post
YoungMinds is committed to anti discriminatory policies and practices and it is essential that
the post holder is willing and able to make a positive contribution to the promotion and
implementation of YoungMinds' Equality & Diversity Policy.
TRAINING AND CONSULTANCY MANAGER: PERSON
SPECIFICATION.
Qualifications, Skills and Abilities
Essential/
Desirable
Relevant professional qualifications in training or equivalent experience
E
Relevant Post graduate certificate in training/research
D
Excellent IT skills, including use of PowerPoint for presentations.
E
Good numeracy skills and experience of budget management.
E
Ability to think strategically and tactically
E
Excellent skills in a wide range of training, learning, facilitating and development
methodology
E
Ability to self motivate and work independently.
E
Proven advanced listening, influencing and negotiating skills.
E
Ability to travel to meetings nationally
E
Ability to work weekends and evenings when necessary
E
Excellent interpersonal and negotiating skills
E
Proven leadership and facilitation skills
E
Proven success in managing diverse teams and remotely located team-members
E
Excellent customer service skills with the ability to forge effective business
relationships and networks
E
Excellent organisational skills and time management.
Experience
Management experience, including at a strategic level.
E
Proven successful track record of strategic planning and managing national and
local projects
E
Experience of effectively managing large scale external contracts
E
Experience of working as part of a team and collaboratively, within an organisation
and externally.
E
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Experience of writing funding bids and reports for a range of internal and external
audiences, and to specific requirements.
E
Knowledge/understanding
Extensive knowledge of children and young people’s services
E
Clear understanding and knowledge of the children’s mental health field and its
possible applications to other areas
D
Other Requirements
A high level of drive and commitment.
E
Commitment to championing the rights and views of children and young people.
E
Adaptable and flexible with high levels of integrity
E
Terms and conditions:
[Job title]
The following outlines basic information about working terms and conditions. Full terms and
conditions are included in the contract, which will be offered to the successful applicant.
 Location
The usual place of employment is at YoungMinds, Suite 11, Baden Place, Crosby Row,
London, SE1 1YW or at such place or places where it is necessary to carry out the duties and
responsibilities of the post.
 Hours of Work
This post is full time for 35 hours per week
Normal office hours are 9.30am to 5.30pm, Monday to Friday. Working hours do not include a
one-hour lunch break per day. From time to time it may be necessary to work beyond normal
working hours or to travel to different locations to meet the demands of the job. This post will
require flexible working dependent on demands of the post.
 Length of contract
This is a permanent role.
 Benefits
Salary: £40,000 per annum (salary dependant on skills, qualifications and experiences)
Annual leave, Bank Holidays and Christmas closure: The leave entitlement is 25 days
annual leave, plus 8 Bank holidays and 3 days office closure between Christmas and New
Year (calculated pro rata for part time employees). The leave year runs from 1 January to 31
December.
Pension: YoungMinds will match the employee’s net contribution to a personal or stakeholder
pension scheme, up to a maximum of 3% of basic salary.
Sickness, maternity, paternity and other leave: For further details please refer to the
YoungMinds staff handbook or HR.
 Probationary Period
There will be a probationary period dependant on the length of contract.
 Smoking Policy
YoungMinds operates a non-smoking policy. Smoking is also banned in the common areas of
the building at Baden Place, Crosby Row, London, SE1 1YW.
 Equal Opportunities
Both in its capacity as an employer and as a provider of services to others, YoungMinds is
determined to make all efforts to prevent discrimination or other unfair treatment against any of
its staff, potential staff or users of its services, regardless of race, gender, age, employment
status, disability, political beliefs, religion, responsibility for dependants or sexual orientation.
Pre-employment checks
To ensure we safeguard the children and young people that we work with, YoungMinds will
carry out a number of pre-employment checks as part of our recruitment and selection process
to enable us to make informed recruitment decisions. This information sheet gives a brief
outline of the process and further information can be obtained from YoungMinds’ HR.
YoungMinds pre-employment checks
After interview we will ask potential staff members for consent to a Disclosure check which will
be carried out by the Disclosure and Barring Service, an executive agency of the Home Office.
What is Disclosure?
A Disclosure is a document containing information held by the police and government
departments and will assist YoungMinds in making safer recruitment decisions.
There are three levels of disclosure: Enhanced, Standard and Basic and YoungMinds will carry
out Enhanced Disclosure checks on all potential staff after the interview process has been
completed.
Disclosures will provide details of a person’s criminal record including convictions, cautions,
reprimands and warnings held on the Police National Computer (PNC). It will also provide
details from lists held by the Department of Health (DH) and the Department for Education and
Skills (DfES) and information held by local police forces.
A copy of the Disclosure document will be sent directly to the applicant who will need to show
it to YoungMinds.
Please note that you do not have to consent to these checks being carried out. However, if
consent is withheld, YoungMinds will have to withdraw any offer of employment.
With some exceptions having a criminal record will not necessarily bar an individual from
working at YoungMinds (see Policy Statement on the Recruitment of Ex-offenders enclosed).
This will depend on the nature of the position sought and the circumstances and background
of the offences.
Proof of identification
In order to process the Disclosure check, YoungMinds is required to confirm the identity of any
potential staff members. For this reason we will seek documentation as evidence of identity
and a list of the documents required will be discussed with the potential staff member by the
Human Resources Unit.
Please note that any information supplied will be treated in confidence and in accordance with
the Data Protection Act and the Disclosure and Barring Service Code of Practice.
Policy Statement on the Recruitment of Ex-offenders
As an organisation using the Disclosure and Barring Service (DBS) to assess applicants’
suitability for positions of trust, YoungMinds complies fully with the DBS Code of Practice and
undertakes to treat all applicants for positions fairly. It undertakes not to discriminate unfairly
against any subject of a Disclosure on the basis of conviction or other information received.
All recruitment packs will contain a statement that a Disclosure will be requested in the event
of the individual being offered the position as well as a copy of YoungMinds Policy Statement
on the Recruitment of Ex-offenders.
We encourage all applicants called for interview to provide details of their criminal record at an
early stage in the application process. We request that this information is sent under separate,
confidential cover to a designated person within YoungMinds and we guarantee that his
information is only to be seen by those who need to see it as part of the recruitment process.
We ensure that all those in YoungMinds who are involved in the recruitment process have
been suitably trained to identify and assess the relevance and circumstances of offences. We
also ensure they have received appropriate guidance and training in the relevant legislation
relating to the employment of ex-offenders, e.g. the Rehabilitation of Offenders Act 1974.
At interview, or in a separate discussion, we ensure that an open and measured discussion
takes part on the subject of any offences or other matter that might be relevant to the position.
Failure to reveal information that is directly relevant to the position sought could lead to the
withdrawal of an offer of appointment.
We make every subject of a DBS Disclosure aware of the DBS Code of Practice and make a
copy available on request.
We undertake to discuss any matter revealed in a Disclosure with the person seeking the
position before withdrawing a conditional offer of employment.
Having a criminal record will not necessarily bar you from working with us. This will
depend on the nature of the position and the circumstances and background of your offences.