Options For Our Community
Housing, Accommodation, Respite & Support in the ACT
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Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
About the Resource
The Options for Our Community: Housing, Accommodation, Respite & Support in the ACT is a practical guide for Aboriginal and Torres Strait Islander workers in the
community sector. The guide aims to raise awareness of services and to facilitate the engagement of Aboriginal and Torres Strait Islander peoples and their families
to access the services that will best meet their needs.
About the Gulanga Program
The ACT Council of Social Service, Gulanga Program, is designed to support ACT Homelessness Service Providers and the Children, Youth and Family Sector to
develop and/or improve upon good cultural appropriate practice stands with the aim of employing Aboriginal and Torres Strait Islander workers and providing better
engagement with Aboriginal and Torres Strait Islander peoples and their families to access the services that will best meet their needs. The program has developed
a number of tools and resources to assist services to adapt their organisation to better respond and deliver culturally appropriate services to Aboriginal and Torres
Strait Islanders peoples.
For more information about the Gulanga Program visit the ACT Council of Social Service website: www.actcoss.org.au
The Gulanga Program staff appreciate your feedback. Please email gulanga@actcoss.org.au or phone (02) 6202 7200.
Cover Artwork: Gulanga Program ‘We Too, Including You’, by Kristie Peters, 2013
The Goanna Tracks - represents Gulanga and the impact it has to encourage change which then leaves imprints of influence towards reconciliation between
Aboriginal Peoples and all Cultures.
The Meeting Places - represents different places where we gather and meet while we are moving in the same circles.
The Travelling lines - the unbroken connections between the meeting places and the goanna tracks represents - The continuation of many networks between all
services who are supporting disadvantaged groups within the ACT.
THE ARTIST: Kristie is a Wiradjurri woman from NSW and a promising young artist with a natural talent and a curious mind eager to explore many different
mediums. Her talent is eye-catching and well executed. Her style of art is a mix of contemporary traditional using acrylic paints on canvas. Kristie story is a growing
one where she is literally hoping to carve out a future for herself and her family by using her natural gift.
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Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
Contents
1.
Emergency Accommodation: First Point 1800 176 468
2.
Accommodation: Aboriginal & Torres Strait Islander Peoples
3.
Social & Community Housing: Low-Moderate Income Earners
4.
Affordable Housing: Low-Moderate Income Earners
5.
Accommodation: People with Disability
6.
Accommodation: People with Mental Illness
7.
Accommodation: Youth
8.
Accommodation: Other Purpose
9.
Short Term Affordable Accommodation: Visitors to the ACT
10.
Financial Assistance & Concessions
11.
Food Co-ops & Pantries
12.
Complaint & Resolution Services
13.
Appendix A: Common Housing Terms
NB: Whilst there are a number of services and options listed in this resource, many have limited accommodation and
resources. This can mean you or your client may be “turned away” or placed on a “waiting list”.
3|Page
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
2.
Emergency Accommodation: First Point
1800 176 468
(9am-5pm Monday-Friday)
After Hours: Please leave a phone message
First Point is the gateway into most emergency accommodation, transitional accommodation and homelessness outreach. Anyone who is homeless or at risk of
homelessness can be registered with First Point , however sometimes it can take a while for a vacancy to come up. Below is a list of homelessness service partners
where referrals are directed to First Point.
NB: If you contact First Point and get the voicemail message leave your contact details and your call will be returned.
Homelessness
Service Partner
Program
Summary
For more information about the service, visit
their website:
Barnardos & Anglicare
Our Place
www.barnardos.org.au/barnardos/html/canberra_centres.cfm
Beryl Women Inc
Crisis Accommodation
16-21yo males and females who are
studying. Referral form required.
Babies & toddlers okay
For women and children escaping DV
Canberra Fathers and
Children’s Service
(CaNFaCS)
Canberra Fathers and
Children’s Service
(CaNFaCS)
Canberra Men’s Centre
Crisis and Transitional
Accommodation and
Outreach
Dad’s Place
Homeless fathers and their children
www.canfacs.org.au/
Fathers who require contact with their
children
www.canfacs.org.au/
Men’s Accommodation
Support Service (MASS)
Minosa House
Homeless men over 18yrs with
complex needs
Men who are homeless or at risk of
homelessness
Individuals with complex needs
Women over 18yo escaping DV and
families
For women and children escaping DV
Homeless women over 16yo with or
without children
Homeless families
Homeless women with or without
children, and families
Women with or without children
escaping DV
16-25yo males and females
(accommodation in share houses)
www.menscentre.org.au/
CatholicCare
CatholicCare
Communities @ Work
Doris Women’s Refuge
Inanna Inc
Inanna Inc
Inanna Inc
Northside Community
Service
Oasis & Canberra Youth
Residential Service
Assist Outreach
Transition Housing –
Reach Home
Crisis Accommodation
Accommodation
Crisis Accommodation
Indigenous Families and
Women
Women’s Supported
Accommodation Program
YEAN: Youth Emergency
Accommodation Network
www.beryl.org.au
www.catholiccare.cg.org.au
www.catholiccare.cg.org.au
www.commsatwork.org
www.inanna.org.au
www.inanna.org.au
www.inanna.org.au
www.northside.org.au
www.salvos.org.au/contact/social-services-and-programs
4|Page
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
Homelessness
Service Partner
Program
Summary
For more information about the service, visit
their website:
Oasis & Canberra Youth
Residential Service
St Vincent de Paul
Outreach
15-25yo males and females
www.salvos.org.au/contact/social-services-and-programs
Family Service Outreach
and Accommodation
Young Parent’s Place
Outreach and
Accommodation
Samaritan House Crisis
Accommodation
Toora Crisis Service
Outreach and
Accommodation
Housing Support Service
Outreach and
Accommodation
For families
www.vinnies.org.au/findhelp/view/145
16-25yo couples or singles
www.vinnies.org.au/findhelp/view/145
Males over 18years
www.vinnies.org.au/findhelp/view/145
For women over 16 unaccompanied by
children
www.toora.org.au
Homeless families
www.ywca-canberra.org.au
St Vincent de Paul
St Vincent De Paul
Toora Women Inc
YWCA
Below is a list of homelessness services that can be accessed through First Point or directly:
Homelessness
Service
Program
Summary
For more information about the service, visit
their website:
Barnardos
Barnardos Friendly
Landlord Service
16-23yo males and females (shared
accommodation)
Barnardos
Youth Identified
Accommodation and
Support Program
Men’s Accommodation
Support Service (JACS)
Youth Housing Support
Service (outreach)
Family Tree House
Outreach
24 hour service
15-19yo or 16-25yo males and females
unable to live at home.
(outreach service)
Homeless men exiting detention
Respite Accommodation
Women with mental health issues
Phone: 6228 9500
Email: tpcanb@barnardos.org.au
www.barnardos.org.au/barnardos/html/canberra_centres.cfm
Phone: 6228 9500
Email: tpcanb@barnardos.org.au
www.barnardos.org.au/barnardos/html/canberra_centres.cfm
Phone: 6230 6999
www.menscentre.org.au/
Phone: 6163 7600
www.catholiccare.cg.org.au
Phone: 6162 4050
www.crs.org.au
Phone: 6280 0900
Email: admin@dvcs.org.au
www.dvcs.org.au
Phone: 6295 3323
www.inanna.org.au
Canberra Men’s Centre
CatholicCare
Conflict Resolution Service
Domestic Violence Crisis
Service (DVCS)
Inanna Inc
16-25yo males and females
To assist to resolve conflict. 15-20yo
males and females
All people affected by DV
5|Page
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
Homelessness
Service
Program
Summary
For more information about the service, visit
their website:
Karinya House for Mothers
and Babies
Outreach
Accommodation
Women who are pregnant, & women
with babies to the age of 3mths
St Vincent de Paul
Street to Home Outreach
Rough sleepers 2-3 mths on the street
Supportive Tenancy Service
Outreach
Ted Noffs
Take Hold
Anyone with a tenancy who is
experiencing housing stress
Outreaching, mentoring and life skills.
15-25yo males and females
Phone: 6259 8998
Email: info@karinyahouse.asn.au
www.karinyahouse.asn.au
Phone 6234 7307
Email: StreetToHome@svdp-cg.org.au
Phone: 6207 2427
Email: supportivetenancy@bcsact.com.au
Phone; 6128 6706; 0408 498 925
Email: dukeb@noffs.org.au
6|Page
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
2.
Accommodation: Aboriginal & Torres Strait Islander Peoples
Below is a list of housing, accommodation, respite and support programs specifically for Aboriginal and Torres Strait Islander peoples.
Agency
Program
Target
Group
Description
More Information
ACT Government
Housing &
Community
Services ACT
Priority Housing
Low
Income
Phone: 133427
Location: Gateway Services, Nature Conservation House,
Cnr Emu Bank & Benjamin Way, Belconnen Town Centre
Web: www.dhcs.act.gov.au
ACT Government
Narrabundah
House Indigenous
Supported
Residential Facility
Male
12-18yrs
AUSWIDE Projects
Indigenous Youth
Mobility Program
Youth
16-24yrs
Carers ACT
Aboriginal and
Torres Strait
Islander Program
Carers
Inanna Inc.
Boarding House
Project for
Indigenous
Families
Accommodation for
Indigenous
Students
Families
Eligibility assessed by Housing ACT.
You may be considered as having a
special housing need if you are an
Aboriginal and/or Torres Strait Islander
persons and families having difficulty
accessing private rental accommodation
and facing complex issues.
OCYFS Referrals are through ATSIS
For young Indigenous males (12-18yrs)
in need of crisis accommodation and
who are at risk of entering into custody.
Provides short term and crisis
accommodation.
For Indigenous people aged 16-24 from
remote areas, who are thinking of
moving to Canberra to train or study.
Provides accommodation and support at
four houses in the ACT for up to 30
young Indigenous men and women.
The program coordinator has expertise
with Aboriginal and Torres Strait
Islander cultural needs. Works with
carers to link them into support areas
such as respite.
For Indigenous families coming to
Canberra to visit family members in
hospital or in prison.
Self-managing Indigenous students
studying in Canberra in any educational
institution.
Phone: 6295 3323
Fax: 6295 0602
Web: www.inanna.org.au
Inanna Inc.
Students
Phone: 6205 4798
Phone: 6215 7800
Fax: 6282 1042
Location: 38 Colbee Court, Phillip ACT 2606
Web: www.auswideprojects.org.au
Carer Advisory Service: 1800 242 636
Email: carers@carersact.org.au
Web: www.carersact.org.au
Location: 2/80 Beaurepaire Crescent, Holt ACT 2615
Phone: 6295 3323
Fax: 6295 0602
Web: www.inanna.org.au
7|Page
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
3.
Social & Community Housing: Low-Moderate Income Earners
In the ACT, social and community housing is owned and operated by ACT Government and not-for-profit housing providers for low to moderate income earners at
subsidised rental rates. The Registration to Apply for Social Housing Assistance in the ACT will ask if you wish to be considered for: public housing, community
housing, affordable housing, or all of the above. It will also ask if you wish to be considered for share accommodation.
Agency
Program
Target
Group
Description
More Information
ACT Government
Housing &
Community
Services ACT
Social Housing
Low to
Moderate
Income
Phone: 133427
Location: Gateway Services, Nature Conservation House,
Cnr Emu Bank & Benjamin Way, Belconnen Town Centre
Web: www.communityservices.act.gov.au/hcs
ACT Government
Housing &
Community
Services ACT
Housing Now
Low to
Moderate
Income
Argyle Community
Housing
Seniors Living,
Conder
Low to
Moderate
Income
Havelock Housing
Association
Community
Housing
Low
Income
Eligibility assessed by Housing ACT.
Households and people who are unable
to find appropriate accommodation in
the private rental market. Rent is either
a maximum of 25% of their income, or
the market rent, whichever is lower.
Eligibility assessed by Housing ACT.
Vacant properties ready for immediate
allocation, because they are not suitable
for applicants next on the list. Generally,
they are bedsits and 1-2 bedroom units
in Woden and City. A separate EOI can
be submitted at the time of an
assessment interview.
Eligibility assessed by Housing ACT.
Community managed, not-for-profit
housing organisation - provides safe,
secure and sustainable housing to low
to moderate income earners.
A variety of options: group share at
Havelock House, housing for singles in
Gungahlin, and residential for families,
young mums, couples and singles in
Canberra suburbs.
Environmental
Collective Housing
Organisation (ECHO
Housing)
Affordable Housing
Low
Income
Eligibility assessed by Housing ACT.
Manages properties in Canberra's inner
north ranging from 1 to 5 bedrooms.
Also a variety of group-share options.
Phone: 6262 8275
Email: office@echohousing.org.au
Location: Room 15, Canberra Business Centre, 2
Bradfield St, Downer ACT 2602
Web: www.echohousing.org.au
Phone: 133427
Location: Gateway Services, Nature Conservation House,
Cnr Emu Bank & Benjamin Way, Belconnen Town Centre
Web: www.communityservices.act.gov.au/hcs
Phone:6297 5929 (Queanbeyan Office)
Fax: 6297 5922
Location: Level 1, Suite 104 Riverside Plaza, 131 Monaro
Street, Queanbeyan NSW 2620
Web: http://www.argylehousing.com.au/
Phone: 02 6257 2277
Email: info@havelock.asn.au
Fax: 02 6248 0865
Location: 85 Northbourne Avenue, Turner ACT 2612
Web: http://www.havelock.asn.au/
8|Page
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
4.
Affordable Housing: Low-Moderate Income Earners
Below is a list of affordable housing, accommodation, and support programs for low to moderate income earners.
Agency
Program
Target
Group
Description
More Information
Abbeyfield Australia
Ainslie Garran
55+years
Phone: 6281 2387
Email: annhaz@cyberone.com.au
Location: Ainslie & Garran
Web: www.abbeyfield.org.au
Argyle Community
Housing
Ainslie Village
Low to
Moderate
Income
CHC Affordable
Housing
Apprentice House
Low to
Moderate
Income
CHC Affordable
Housing
Affordable Housing
Low to
Moderate
Income
Aged persons share accommodation
with 9 others. Priority for those who
have networks in ACT, those eligible for
HACT, and those whose current housing
is unsatisfactory.
A social housing complex consisting of
23 properties in 4, 8 and 12 bedroom
configurations which collectively house
172 individual tenants in shared
accommodation. Related support
services are co-located on-site and
include St Vincent De Pauls Blue Door
program and Schizophrenia Fellowship
NSW.
Partnership between CHC Affordable
Housing and the ACT Building and
Construction Industry Association. For
apprentices working in the building and
construction industry, who are
experiencing hardship and/or difficulty
finding accommodation. Their own
bedroom and ensuite, communal living
area, kitchen, laundry and storage for
tools and a live-in mentor. 25% of their
weekly wage for rent and the ACTBCI
require a contribution for food.
Electricity, gas and water will be billed
individually by CHC.
Provides quality, affordable housing to
eligible tenants on low to moderate
incomes. Rent is based on 74.9% of the
market rent.
Phone: 6162 6800 (ACT Office)
Fax: 6234 6886
Location: 23 Quick St, Campbell ACT 2612
Web: http://www.argylehousing.com.au/
Phone: 6248 7716
Mobile: Loraine O’Bryan 0456 368817
Email: Loraine@optusnet.com.au
Location: 8 Glenorchy Street, Lyons
Web: http://thehousethatbuildspeople.com.au/
Phone: 6248 7716
Email: chc@chcaffordablehousing.com.au
Location: 216 Northbourne Avenue, Braddon ACT 2612
Web: http://www.chcaffordablehousing.com.au/index.php
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Agency
Program
Target
Group
Description
More Information
CHC Affordable
Housing
Betty Searle House
Women
50+
Accommodation for older women
women aged 50+ years and earning less
than $42,000pa. Must be entirely selfmanaging (no care needs).
Low
Income
Non profit Buddhist group. Provides
budget accommodation for low income
Australians and visitors. Medium/long
term accommodation with single beds
only. Short term stays are at times
available. Application required.
Affordable Housing Program for Women
45yrs and over who are moderate
income earners. Each has her own
bedroom, sitting room, ensuite and
kitchenette, and will share a larger
kitchen, dining room and 2 living spaces.
Phone: 6248 7716 (Deb) or download the Expression of
Interest from the website and indicate Betty Searle House
on it.
Fax: 6248 7521
Web: www.chcaffordablehousing.com.au
Phone: Tim @ Independent Property Group
6209 1143 or 0411 788227
Location: 32 Archibald St, Lyneham ACT 2602
Rahula Community
Lodge
YWCA of Canberra
Housing & Social
Inclusion Unit
Lady Heydon
House
Women
45yrs and
over –
Moderate
Income
Phone: 02 6173 7100
Email: housing.support.unit@ywca-canberra.org.au
Fax: 02 6173 7150
Web: http://www.ywca-canberra.org.au/
10 | P a g e
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
5.
Accommodation: People with Disability
Below is a list of housing, accommodation, respite and support programs specifically for people with disability to live independently and supported.
Agency
Program
Target
Group
Description
More Information
ACT Government
Disability ACT
Housing Options
Facilitator
People with
Disability
Phone: (02) 6207 1086
Email: DACThouseoptions@act.gov.au
ACT Government
Disability ACT
Children and
Young Peoples
Respite Services
Children
with
Intellectual
Disability
Capital Community
Housing
Specialist housing
provider for people
with disabilities.
People with
Disability
CatholicCare
Canberra &
Goulburn
Dorothy Sales
Cottages
Acquired
Brain Injury
CatholicCare
Canberra &
Goulburn
Living in
Networked
Communities
(LINC)
Intellectual
Disability
Hartley Lifecare
Residential
Services
Physical
and/or
Complex
Disability
Assists people with disability to identify
and develop housing options that best
meet their individual need.
Respite for up to 1 week for ACT
residents whose children have a
diagnosed intellectual disability. On a
rotational basis based on the priority of
need for each individual. Operates 2
respite care homes for children (5-12yrs)
and young people (13-18yrs).
Eligibility assessed by Housing ACT
Affordable, safe, long term, secure
accommodation for people with
disabilities. Assistance to clients who
may experience difficulties which impact
their ability to maintain their tenancy.
In-Home Accommodation Support to
eight residents living with Acquired Brain
Injury. Care team provide individually
tailored therapeutic and clinical support.
A respite bed is also available.
Supports people with an intellectual
disability to live independent, active
lives. A LINC network is made up of 9
properties all in close proximity of each
other to encourage relationship growth
within the community. Supported by a
Community Development Worker.
Accommodation and a comfortable
home environment to children and
adults with a physical and/or complex
disability living in Canberra and
Phone: 6207 1086
Email: Disability_ACT@act.gov.au
Web: www.dhcs.act.gov.au/disability_act
Phone: 02 6287 4344
Email: admin@capitalcommunityhousing.org.au
Fax: 02 6287 3483
Location: Level 2b, Grant Cameron Community Centre, 27
Mulley Street, Holder ACT 2611
Web: http://www.capitalcommunityhousing.org.au/
Phone: 02 62854084 or 0451680693
Web: http://www.catholiccare.cg.org.au
Blackfriars Reception
(Please ask to be put through to the program)
Ph: 02 6163 7600
Fax: 02 6163 7676
You can also call the Program Manager directly on
Ph: 6163 7663
Web: www.catholiccare.cg.org.au
Phone: 6282 4411
Email: enquiries@hartley.org.au
Fax: 6282 5444
Location: 6 Hodgson Place, Pearce ACT 2607
11 | P a g e
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Agency
Program
L’Arche Genesaret
Inc.
Accommodation
and Support
St Margaret’s
Uniting Church
Stepping Stones
Target
Group
Low to
Moderate
Intellectual
Disability
People with
Disability
Description
More Information
surrounding region. Staff provide 24hour support, including overnight where
required.
Three houses and two self-contained
flats. Accommodation and support to 13
adults with low to moderate intellectual
disability.
Assists people who are ageing, people
living with a disability and especially
families in which ageing parents are
caring for an adult family member with a
disability. A major role is to help carers
plan and implement long term
arrangements for the time when the
parents are unable to continue providing
the care which they have been giving for
as many as 30, 40 or 50 years. Houses
are situated in Ainslie, Cook and
Hackett. The house at Ainslie was
purpose built to accommodate three
women with higher needs whose
families were working actively with
Stepping Stones to plan for the future.
Web: www.hartley.org.au
Phone: 6282 9066
Email: canberra@larche.org.au
Web: www.larche.org.au
Phone: (02) 6262 5662
Email: st_marg_uc_act@bigpond.com
Office: 02 6248 0282
Web:
http://stmargs.unitingchurch.org.au/index_files/Stepping.ht
m
12 | P a g e
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
6.
Accommodation: People with Mental Illness
Below is a list of housing, accommodation, respite and support programs specifically for people with mental illness to live independently and supported.
Agency
Program
Target
Group
Description
More Information
ACT Government
Accommodation for
Mental Health
Clients
Mental
Health
Tel: Canberra Connect 132281
Web: http://www.health.act.gov.au/health-services/mentalhealth-justice-health-alcohol-drugservices/programs/accommodation
ACT Medicare
Local, CatholicCare,
Richmond
Fellowship, Mental
Illness Fellowship
Vic, Northside
Community Service,
Woden Community
Service, Anglicare
ACT
Partners in
Recovery
Over 18yrs
Canberra Hospital - The Adult Mental
Health Unit has 35 designated beds
Calvary Hospital - A 20 bed unit
provides acute and sub-acute care
services for people with a mental illness.
Calvary Hospital - Older Persons
Mental Health Inpatient Unit for up to 20
people aged 65 years and over.
Calvary Hospital - Hyson Green, a
private medical unit that provides
inpatient and day patient services.
Brian Hennessy Rehabilitation Centre
Supported accommodation for up to 20
people with varying mental health needs
Rehabilitation, extended care, respite
care and subacute facilities for
residents. An appropriate secure indoor
and outdoor facility with 10 beds so that
consumers can be catered for in small
groups according to their particular
needs.
Case coordination for mental health and
co-morbidity (MH&ATOD) clients who
are difficult to engage and at risk of
falling through the gaps. Participants of
PIR will link in with Support Facilitators
who will help access the services and
supports. Clients do not need to have a
formal mental health diagnosis or be
clinically managed to be eligible.
Facilitators work across various sites
and organisations across Canberra.
Phone: 6287 8070
The phone line takes you to a PIR Support Facilitator.
This is the easiest and simplest was to access the PIR
service.
Email: e.baylis@actml.com.au
Web: www.actml.com.au
13 | P a g e
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
Agency
Program
Target
Group
Description
More Information
CatholicCare
Canberra &
Goulburn
Ainslie Village –
The Lodge
Program
Men with
Mental
Illness 1865yrs
Phone: 6163 3707
Mobile: 0438 217055
Fax: 6163 3713
Location: Ainslie Village Complex, Quick Street, Campbell
ACT 2612
Web: www.catholiccare.cg.org.au
Grow ACT
Grow House ACT
Mental
Health
Inanna Inc
Inanna Respite
House
Women
over 18yrs
with Mental
Illness
Mental Health
Foundation ACT
Short, Medium and
Long Term
Supported
Accommodation
Mark’s Place
Men with
Mental
Illness
Accepts referrals from GPs,
Psychiatrists, Mental Health Clinical
Workers, Psychologists, families and
friends.
Supports men who have mental illness,
with or without alcohol & drug issues.
Has the capacity for up to 15 beds
(medium to long-term) and 4 beds
(respite program). Provides all meals.
A five bed residential rehabilitation
program for people who are
experiencing mental health problems or
who are in need of support. Based on
Grow principles which assists individuals
to make changes in their lives in a
supportive and friendly environment.
Also helps individuals to gradually
integrate into the wider community.
Staffed 7 days per week (45.5hrs/wk).
Accepts all referrals / self-referral
A shared house for women with mental
health issues (self-managing) who need
time away from home in a supported
safe place to regain wellbeing for up to
four weeks. Staff are available 9.30–
4.30pm M-F. Evidence that a home to
return to is required.
Provides short, medium and long term
supported accommodation for males in
group and single accommodation.
Warren l’Anson
House
Adults with
Mental
Illness
Mental Health
Foundation ACT
Mental Health
Foundation ACT
Adults with
Mental
Illness
Provides recharging opportunities for
Carers of adults living with a mental
illness. Staff ensures that you and the
person you care for are both well looked
after during your stay.
Respite accommodation with structured
activities for up to three adults with a
mental illness.
Phone: 1800 558268
Location: 9 Anembo Street, Narrabundah
Phone: 02 6282 6656
Email: info@mhf.org.au
Fax: 02 6282 6674
Web: www.mhf.org.au
Phone: 6162 4980
Location: Kambah
Web: http://www.mhf.org.au
Phone: 6247 1936
Location: O’Connor
Web: www.mhf.org.au
14 | P a g e
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
7.
Accommodation: Youth
Below is a list of housing, accommodation, respite and support programs specifically for youth to live independently and supported.
Agency
Program
Target
Group
Description
More Information
ACT Government
Housing &
Community
Services ACT
Housing for Young
People Program
16-25yrs
Phone: 133427
Location: Gateway Services, Nature Conservation House,
Cnr Emu Bank & Benjamin Way, Belconnen Town Centre
Web: www.dhcs.act.gov.au
CatholicCare
Canberra &
Goulburn
STEPS
13-18yrs
with Mental
Illness
Richmond
Fellowship of the
ACT
Marlow Cottage
11-18yrs
Housing ACT accepts referrals from
Community and Youth Justice
Services, Juvenile Justice Services,
Care and Protection, Community
Based Homelessness Services
(including Semi Independent and
Transitional Accommodation and
Drug and/or Alcohol Detox/
Rehabilitation) and Community
Based Youth Services who may work
with young people involved with any
of the above services.
The program is open to young people
who are transitioning from Care and
Protection.
Referral to STEPS is through GPs,
Psychiatrists & Psychologists or
directly through Child & Adolescent
Mental Health Service or by
contacting the STEPS Program.
A voluntary youth mental health
residential program. 24 hour support
staff, an alternative to hospitalisation.
Referrals are requested through the
Appraisal Team at the Office for
Children, Youth and Family Support.
A Care and Protection-mandated
shelter. Short-term and emergency
accommodation to youth who are unable
to live at home, on respite, or are unable
to find alternative accommodation. Also
used for bail clients awaiting sentencing.
Phone: 02 6262 3453
Email: steps@catholiccare.cg.org.au
Fax: 6242 8299
Location: 350 Antill Street, Watson ACT
Web: www.catholiccare.cg.org.au
Phone: 02 6241 5999
Email: duane@rfact.org.au
Fax: 02 6242 8395
Web: www.rfact.org.au/youth/youth1.html
15 | P a g e
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
Agency
Program
Target
Group
Description
More Information
Richmond
Fellowship of the
ACT
Outreach House
11-18yrs
Referrals are requested through the
Appraisal Team at the Office for
Children, Youth and Family Support.
A unique solution oriented residential
program for young people aged between
11 and 18 years who are unable to live
at home for various reasons. The
program promotes growth through
educational opportunities and
participation in social and recreational
activities.
Phone: 02 6285 1663
Email: steveu@rfact.org.au
Fax: 02 6281 0782
Web: www.rfact.org.au/youth/youth1.html
16 | P a g e
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
8.
Accommodation – Miscellaneous Purpose
Below is a list of housing, accommodation, respite and support programs for miscellaneous purposes.
Agency
Program
Target
Group
Description
More Information
Australian National
University
Accommodation
Options
Students
Phone: 6125 1100
Email: uni.accom@anu.edu.au
Web: http://rcc.anu.edu.au/options.php
Belconnen
Community Service
Homebase
Outreach
At risk of
homelessn
ess
Canberra Fathers
and Children
Service (CanFaCS)
Dad’s Place
Sole
Fathers
To apply for accommodation you need
to register and complete an online
application form. You will be asked to
select one preferred residence.
Contact worker at BCS and discuss
availability of program for the person
being referred.
For clients who are at risk of
homelessness who require
housing/family support and case
management.
Provides a service for sole fathers who
require a suitable place to have
overnight care of their children.
Canberra Institute
of Technology
Accommodation at
CIT
Students
Canberra Men’s
Centre
Men’s
Accommodation
and Support
Service (JACS)
Men over
18yrs
Exiting
Detention
Residences are self-catered and provide
comfortable, fully-furnished single
bedroom accommodation that includes a
phone line; heating; shared kitchen,
bathrooms, laundry and living rooms; a
television; and car parking. CIT has
three residences: CIT Bruce Residence,
Monterey Apartments and Bowman
House. You can also opt to stay at the
Australian Sports Commission
Residences, in a homestay, or
independently rent your own property.
Accepts referrals from ACT
Community Corrections
For homeless men exiting detention
Phone: 6264 0200
Fax: 6253 2901
Phone: 02 6123 4000
Email: office@canfacs.org.au
Web: www.canfacs.org.au
Location: Unit 5, 44 Hoskins Street, Mitchell ACT 2911
Fax: 02 6242 5489
Phone: 6207 3100
Web: http://cit.edu.au/study/accommodation/options
Phone: 6230 6999
Location: Room 3.01, Griffin Centre, 20 Genge Street,
Civic ACT 2601
Web: www.menscentre.org.au
17 | P a g e
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
Agency
Program
Target
Group
Description
More Information
Canberra
Mothercraft Society
Inc
QEII Family Centre
Families
with young
children (0 3 yrs)
Phone: 6207 9977 Community Health Intake line
Email: info@cmsinc.org.au
Web: http://www.cmsinc.org.au/Home
Carers ACT
Deakin Cottage &
Host Family
Program
Low-care
Dementia
Referral through the Maternal & Child
Health Service (MACH), Early
Childhood Health Nurse (ECHN)
Family Doctor, other health
professional & Social Service
providers. There is no self-referral.
Residential program for families with
young children (0-3 yrs) experiencing
difficulties in the postnatal and early
childhood periods:
• Complex breastfeeding/lactation and
other feeding problems
• Failure to thrive
• Unsettled Baby
• Mood Disorder
• Child at risk
• Special needs families
• Parenting support
• Behavioural problems in children/
families
To be eligible to receive this respite
service: you must be a carer; the care
recipient must live in the ACT; and the
care recipient must have a diagnosed
dementia and be assessed as low care.
A contribution for respite services
applies.
Carers ACT
Fraser Guest
House
Carers over
55yrs
For carers aged 55 years or older caring
for a son or daughter with disability.
Offers both a day program and an
overnight program. Flexibility to stay
from one day or up to two weeks. Fees
are nominal only and are negotiable.
First Point of Contact
Carer Advisory Service: 1800 242 636
Carer inquiries, information and advice, counselling and
support groups, respite, educational and social activities,
individual advocacy and the campaign for change.
Email: carers@carersact.org.au
Web: www.carersact.org.au
Location: Carers ACT Head Office, Main Office – Holt,
2/80 Beaurepaire Crescent, Holt ACT 2615
First Point of Contact
Carer Advisory Service: 1800 242 636
Carer inquiries, information and advice, counselling and
support groups, respite, educational and social activities,
individual advocacy and the campaign for change.
Email: carers@carersact.org.au
Web: www.carersact.org.au
Location: Carers ACT Head Office, Main Office – Holt,
2/80 Beaurepaire Crescent, Holt ACT 2615
18 | P a g e
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
Agency
Program
Target
Group
Description
More Information
CatholicCare
Canberra &
Goulburn
Dorothy Sales
Cottages
Acquired
Brain Injury
Phone: 02 62854084 or 0451680693
Email: sarah.durand@catholiccare.cg.org.au
Web: http://www.catholiccare.cg.org.au
Community
Connections
Homeshare
Southside
Community Service,
Northside
Community Service,
Woden Community
Service
Assistance with
Care & Housing for
the Aged (ACHA)
Older
People on
Low
Income
Toora Women
Lesley’s Place
Women
with AOD
Issues
University of
Canberra
Student
Accommodation
Students
Long-term accommodation and a respite
bed is available to people with Acquired
Brain Injury and /or high level clinical
support needs living in the ACT.
Homeshare brings together two people
– both with a set of needs. The person
with a disability is the householder who
needs someone in the home to offer
them support (usually around 10 hours
per week) and the homesharer is a
person without disability who needs
somewhere affordable to live. The
householder provides reduced rent / no
rent accommodation in exchange for the
companionship and pre specified
support need provided by the
homesharer. This might include things
like shopping, transport, meal
preparation, cleaning or laundry. It does
not include personal care and
administering medication. Homesharers
are not carers or paid support workers.
Assists frail aged people who are
experiencing difficulty accessing secure
and affordable housing. ACHA staff has
access to information that will help the
aged to access public and community
housing and emergency accommodation
services in the ACT.
Support for women with AOD Issues.
Short term accommodation (early and
longer term recovery. Accompanying
children okay. Outreach also available
for women in recovery.
Accommodation options for future and
current students. They can apply to
live in campus accommodation or to
arrange accommodation out in the
Canberra community.
Phone: 6296 1133
Fax: 6296 1134
Location: Kambah Professional Centre, Unit 6, 21 Jenke
Circuit, Kambah ACT 2902
Email: admin@comcons.org.au
Web: www.comcons.org.au/page/homeshare.html
Southside Community Service: 6126 4700
Northside Community Service: 6257 2255
Woden Community Service: 6282 2644
Phone: 6241 7333
Phone: 6201 2000
Email: advocacy@theucsa.org.au
Web: http://www.canberra.edu.au/residences
19 | P a g e
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
9.
Short Term Affordable Accommodation: Visitors to the ACT
Below are some options for affordable, short term accommodation. For more listings go to the accommodation page at http://www.visitcanberra.com.au/en.aspx
Name
Type
Description
More Information
ACT Government
Territory &
Municipal Services
Camping in the
ACT




Phone: 132281
Web: http://www.tams.act.gov.au/parksrecreation/recreational_activities/camping_in_the_act
ACT Government
Camping at
Exhibition Park in
Canberra (EPIC)
Australian National
University
Liversidge Court
Apartments
Australian National
University
Casual
Accommodation in
Student
Residences
(Summer only)
Cotter Campground
Woods Reserve Recreation Area
Blue Range Recreation Area
Kowen Recreation Area
 Namadgi National Park
Camping on 70 hectares 8 minutes north of the city
centre. Showers, toilets and laundry, powered and
unpowered sites with access to water, pet friendly,
public transport. Sites for caravans, motorhomes.
55 apartments on the ANU campus available to the
University community, corporate and general public
guests. All are self-serviced. Apartments are for
temporary accommodation only.
Over Summer (late November – early February) there
are a number of student residences that offer
accommodation on a casual basis. Bookings are made
through the individual residences so you will need to
contact them directly for information about availability
and rates. During the school year the majority of the
student residences are full with long term residents
and cannot offer short term accommodation. The
residences offer casual accommodation over Summer
to individuals.
Phone: 6241 3022 / 0418 630034
Email: camping@epic.act.gov.au
Web: www.epic.act.gov.au/camping
Address: Flemington Road, Mitchell ACT 2911
Phone: 6125 1100
Email: reservations.uas@anu.edu.au
Web: http://accom.anu.edu.au/UAS/979/189.html
Bruce Hall – Packard Wing – Self-catered residence.
Single rooms with shared facilities available over
Summer. Contact Bruce Hall on 6125 6000.
Toad Hall – Self-catered residence. Single rooms with
shared facilities available over Summer and a small
number of rooms available throughout the year. Contact
Toad Hall 6125 6060.
Ursula Hall – Catered residence. Single rooms with
shared facilities. Available over Summer as Bed &
Breakfast, Dinner & Bed & Breakfast or Full Board.
Contact Ursula Hall on 6125 6200.
Burgmann College – Catered residence. Single rooms
with shared facilities. Available as Full Board or Bed &
Breakfast available over Summer. Contact Burgmann
College by 6125 6100.
UniLodge – Self-catered residence. Single Studio and
Double Studio rooms available temporarily over the
Summer. Minimum stay of 1 week. Payment to be made
up front. Contact UniLodge on 6194 5000.
20 | P a g e
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
Name
Type
Description
More Information
Canberra Carotel
Motel & Caravan
Park
Various
Has bungalows, motel rooms, units, cabins, villas,
lodges, camping and caravan sites. Onsite facilities
and amenities for group functions.
Canberra Short
Term & Holiday
Accommodation
Various
Civic Pub
Backpackers
Dormitory
Dickson
Backpackers
Hostel
Greenleigh Central
Canberra Motel
Motel
Boutique accommodation. 1 and 2 bedroom
units/duplexes, large one bedroom and large two
bedroom. All have off street or undercover parking
and public transport is close by. Stay from 1 night
to 3 months, or negotiate for longer terms. Fully
fully furnished and equipped accommodation. Kids
stay free.
Each room has four to six beds. Linen is provided. A
small communal kitchen and shared bathroom. A pub
downstairs. 500 metres from the city centre. Must be
over 18 years.
In Canberra’s China Town, hostel facilities include air
conditioned/heated rooms (linen provided), a fully
equipped kitchen, barbecue on the back deck,
broadband internet and self service laundry.
A selection of individual accommodation options to
family packages on an affordable budget.
Phone: 02 6241 1377
Email: info@carotel.com.au
Web: www.carotel.com.au
Location: Cnr Aspinall & Zelling Sts, Watson ACT 2602
Phone: 6260 6613
Email: info@canbhol.com.au
Web: http://www.canbhol.com.au/index.html
AINSLIE – 1 and 2 bedroom duplexes, 2 bedroom cottage
CHIFLEY – standard studios.
GRIFFITH – standard and larger studios, 2 bedroom
apartments x 2
Ibis Budget
Canberra
Hotel
Located on the main highway into Canberra, Ibis
budget is a newly renovated 75 room economy hotel.
Kingston Hotel
Hotel
Lyneham Motor Inn
Motel
Dormitory style accommodation above a hotel. Two
beds to a room. Linen provided. A communal kitchen
and showers at the end of the hall. Some dormitory
rooms have their own television and fridge.
A 60 room motel. An established motel which
specialises in accommodating the budget conscious
traveller.
University Of
Canberra
Village (Summer
only)
Offers groups and independent travellers affordable
summer accommodation (late December to late
January). Usually home to students, their fully
furnished one, two, five and twelve bedroom
apartments are available to short stay guests. You can
also book just one room in a multi-bedroom unit.
Phone: 6248 6488
Location: 8 Lonsdale St, Braddon ACT 2600
Phone: 6262 9922
Email: dicksonbackpackers@hotmail.com
Web: http://www.dicksonbackpackers.com.au/index.html
Location: 1st Floor, 4/14 Woolley St, Dickson ACT 2602
Phone: 6281 5881
Email: greenleighcanberra@bigpond.com
Location: 106 Cotter Road, Curtin ACT 2605
Phone: 6253 9020
Web: www.accorhotels.com/gb/hotel-3505-ibis-budgetcanberra-previously-formule-1/index.shtml
Location: 15 Tay Street, Antill St, Watson ACT 2602
Phone: 02 6295 0123
Fax: 02 6295 7871
Location: 73 Canberra Ave, Kingston ACT 2604
Phone: 6249 6855
Web: http://www.wotif.com/hotels/canberra-lynehammotor-inn.html
Location: 39 Mouat St, Lyneham ACT 2602
Phone: 6206 3500
Email: info@canberrauv.com.au
Web: www.campussummerstays.com.au
Location: Cooinda Hut, Cooinda Street, University of
Canberra Bruce ACT 2617
21 | P a g e
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
Name
Type
Description
More Information
Victor Lodge
Guest House
A family run Guest House catering to all travellers –
one night or extended stays of weeks or months. All
you can eat breakfast, tea and coffee, linen and doona.
YHA Australia
Canberra City YHA
YMCA of Canberra
Bush Capital
Lodge
As hostels are intended for travellers, length of stay
may be limited to 14 days, but can be extended at the
hostel manager's discretion. Although YHA hostels are
designed primarily for young people, all travellers are
welcome to stay. Children under 17 must always be
accompanied by a responsible adult over the age of
21.
Provides an accommodation facility catering
exclusively to groups, offering a safe, friendly and
welcoming environment while in the ACT
Phone: 6295 7777
Email: contact@victorlodge.com.au
Web: www.victorlodge.com.au
Location: 29 Dawes St, Kingston ACT 2604
Phone: 6248 9155
Email: canberracity@yha.com.au
Web:
http://www3.yha.com.au/hostels/nsw/canberra/canberracity-backpackers-hostel/
Location: 7 Akuna St, Canberra City ACT 2600
Fax: 6249 1731
Phone: 6162 1915
Email: bushcapitallodge@ymca.org.au
Web: www.canberra.ymca.org.au/services/accom
Location: 191 Dryandra St, O’Connor ACT 2602
22 | P a g e
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
10.
Financial Assistance & Concessions
Care Inc: No Interest Loan Scheme (NILS)
Phone: 6257 1788
Web: http://www.carefcs.org/no-interest-loan-scheme.html
Care Inc provides no-interest loans for people on low incomes to purchase essential household items. The NILS provides eligible ACT residents with access to loans
to purchase items such as:
*
*
*
*
*
*
white goods - fridges, washing machines
household furniture - beds, sofas
electronic goods - computers, televisions
tools for training courses
health aids
car repairs
Loans of up to $1,500 are available and repayments are made over 12-18 months, either via Centrepay deductions or direct deposit. To be eligible people need to
earn up to $60,000 gross per annum to qualify for NILS (you can work in the community, private or public sector).
Care cannot loan money for reoccurring expenses such as rent, car registration, electricity bills or debt consolidation.
No interest loans are provided to people on low incomes who;





need an essential household item
Are ACT or Queanbeyan region residents
hold a Centrelink health care card
can show that they can afford to repay the loan
have been in permanent accommodation for 6 months or longer
Application forms can be collected from Care's Office or can be posted on request. After returning the completed application form, the Loan Administrator will contact
you to set up an interview to discuss your application. Interviews are held at Care's office for ACT residents and at Queanbeyan for NSW residents.
Centrelink Rent Assistance
Phone: 1800 136 380 (Centrelink Indigenous Call Centre)
Web: http://www.humanservices.gov.au/customer/services/centrelink/rent-assistance
If you are paying rent and receiving a pension, allowance, or benefit from Centrelink, you may be able to receive Rent Assistance as well.
23 | P a g e
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.





To receive Rent Assistance, you will need to give Centrelink details of your rental situation.
You do not need to lodge a separate claim to get Rent Assistance. Centrelink will assess whether you can receive it, when you make a claim for another
payment, or when you tell them that your accommodation details have changed.
Rent can include private rent, lodging, board and lodging, site fees, fees to moor a vessel and maintenance fees in a retirement village.
The amount of Rent Assistance you may get depends on: the type and amount of rent you pay for the home you usually live in your living arrangements—
whether you are single or have a partner, whether you have dependent children living with you, and whether you share your accommodation with others.
If you pay your rent directly to a state or territory housing authority, it is unlikely you would be able to get Rent Assistance. But to make sure, you should contact
Centrelink.
Centrelink Crisis Payment
Phone: 1800 136 380 (Centrelink Indigenous Call Centre)
Web: http://www.humanservices.gov.au/customer/services/centrelink/crisis-payment
You may be eligible for Crisis Payment if:
 you are receiving an income support payment
 you are in severe financial hardship
 you submit your claim for Crisis Payment within 7 days after the event that led you to claim, and either
o you have left your home and cannot return, because of an extreme circumstance, such as domestic violence or a house fire, and you have set up or
intend to set up a new home
o you remain in your home after experiencing domestic violence, and the family member responsible has left or has been removed from your home
o you have served at least 14 days in prison or psychiatric confinement as a result of being charged with an offence and have just been released, or
o you have arrived in Australia as a humanitarian entrant for the first time
You cannot be paid Crisis Payment if you have received an Australian Government Disaster Recovery Payment or another disaster relief payment for the same
event. If you have received only in-kind assistance, such as replacement of electrical goods or the provision of food, you may still get Crisis Payment.
Council of the Ageing: ACT Seniors Card
Phone: 6282 3777
Web: www.actseniorscard.org.au
The ACT Seniors Card is part of an Australian wide initiative jointly supported by the ACT Government and Council on the Ageing (ACT). The Scheme recognises
the valuable contribution of older people in their local community. Each state and territory has a Seniors Card scheme and some reciprocal arrangements are in
place for using your card in other states & the Northern Territory. The ACT Seniors Card is issued free and provides access to savings on a range of goods and
services provided by participating businesses. A combination of Government & Non government businesses make up the 300 participation organisations that
provide a number of benefits and discounts on a wide range of goods and services.
Energy Australia: Concessions – Energy & Utility / Life Support and Medical Heating & Cooling
Phone: If you have a 10 digit account number, call 133 466, If you have a 9 digit account number, call 131 502
Web: http://www.energyaustralia.com.au/residential/account-tools/manage-your-account/concessions-rebates/act
24 | P a g e
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
EnergyAustralia provides concessions to customers such as people using life support and medical heating and cooling equipment, cardholders of Centrelink
Pensioner Concession Card, Centrelink Health Care Card, Department of Veterans’ Affairs Pensioner Concession Card, Department of Veterans’ Affairs Gold Card
(TPI), Department of Veterans’ Affairs Gold Card (POW), and Department of Veterans’ Affairs Gold Card (War Widow or War Widower Pension).
Energy and Utility Concession
The Energy Concession covers both electricity and natural gas, and is calculated on a daily basis. The Utility Concession provides a rebate to eligible concession
card holders to minimise the cost of living. The rebate is added to the existing Energy Concession to offset the rise in basic utility costs, including water bills.
Life Support and Medical Heating and Cooling Concession
You do not have to be a concession card holder to be eligible for the Life Support Rebate
If you use electrically-operated life support equipment as prescribed by an ACT medical practitioner necessary in the treatment of a life-threatening condition, you
will be entitled to a rebate on your electricity account. Eligible equipment for the Life Support Rebate:
 Dialysis machine
 Oxygen concentrator
 Respirator
 CPAP regulator
 Longstay life support
 Nebuliser
 LS reference
 TPN device
 Other apparatus, subject to approval
Medical heating and cooling concession component:
To be eligible, the customer must:
 hold an eligible concession card; AND
 have a medically diagnosed inability to self-regulate body temperature; AND
 meet at least one primary and one secondary qualifying medical condition requiring heating or cooling to prevent severe exacerbation of the condition; AND
 provide certification from their medical practitioner that the medical condition requires heating or cooling to prevent severe exacerbation of their condition or
risk of complications; AND
 the property relating to the account has to be the sole or principal place of residence of the applicant.
Qualifying Medical Conditions for the Medical Heating and Cooling Rebate:
Primary
 Multiple Sclerosis
 Parkinson’s Disease
 Fibromyalgia
 Muscular Dystrophy
 Systemic Lupus Erythematosus
 Motor neurone disease
 Lymphoedema
 Post polio Syndrome/Poliomyelitis
25 | P a g e
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
Secondary
 Severe immobility resulting in problems with the self regulation of body temperature due to a loss of sympathetic nervous system control
 Demonstrated significant loss of autonomic regulation of sweating, heart rate or blood pressure
 Demonstrated loss of physiological function or significant aggravation of clinical condition at extremes of environmental temperature
Housing ACT: Rental Bond Loans for the private rental market
Phone: 13 34 27 - Housing ACT (Central Access Point)
Web: http://www.assistance.act.gov.au/adult/housing_and_rates/publicsocial/housing_act_rental_bonds_loan_scheme
If you want to rent privately, most landlords will expect you to pay a bond (security deposit) in case you damage the property or fall behind in your rent. If you cannot
afford to pay the bond yourself, you may be able to borrow the money from Housing ACT. The Rental Bond Loan scheme is to assist people on low to moderate
incomes to rent suitable properties in the private sector.




Rental properties must be within the ACT. Bond loans are interest-free loans to cover the cost of the bond.
You can only use these loans for bonds, they cannot be used for rent in advance or moving costs.
If you qualify for a loan (including each eligible member of a group), you may also receive a grant of $100 to help you establish your new tenancy.
You will need to obtain a Rental Bond Loan application kit from Gateway Services.
26 | P a g e
Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
11.
Food Co-ops & Pantries
BELCONNEN:
The FoodHut Co-op
Phone: 6253 1672,
Location: NationsHeart Christian Community 27 Rae St Belconnen.
Open: Tuesday 5.00pm - 6:30pm (Belco Kitchen – meal Tuesday 5:30pm), Thursday 3.00pm - 4:30pm, Friday 9:30am - 11:30am
Website: www.nationsheart.org.au
The FoodHut Co-op is an outlet for Foodbank NSW and is available to anyone in need or on a limited income. A donation is requested for the goods in order to
cover freight costs. A yearly membership of $3 is charged to cover administration costs. Members are able to access a wide range of grocery items at minimal cost.
The Co-op is run by volunteers.
CHARNWOOD:
Hand up Food Care
Phone: 6178 1050
Location: 20 Cartwright St Charnwood. A service of Canberra City Care
Open: Wednesday - Friday 10.00am – 12.00pm and 1.00pm - 4:30pm
HandUp is a food care service offered by Canberra City Care, a non-profit organisation developed to help meet the needs of people struggling financially, whilst
preserving their dignity. The service provides practical assistance to people in genuine need. Fresh, frozen and packaged food, treats for school lunch boxes, other
groceries and essential toiletries, budgeting planning assistance. Cost of membership $4 per year.
GUNGAHLIN:
Care & Share pantry of healthy food & essential items.
Phone: 6293 6500
Location: Gungahlin Community Centre 47 Ernest Cavanagh St, Gungahlin
Open: Monday - Friday 9.00am – 3.00pm
Website: www.commsatwork.org
Email: info@commsatwork.org
Care & Share Pantry is part of Communities@Work’s Care & Share food and assistance program that provides food and essential services to individuals and
families in Canberra who are experiencing hardship. Clients can ‘shop’ either free of charge or for a nominal fee in a safe, secure and dignified environment.
GUNGAHLIN:
The Mustard Seed Uniting Food Pantry
Phone: 6242 5001
Location: Gungahlin Uniting Church & Community Centre
Open: From 20 June 2013 and every Thusday after that date 12.00pm-3.00pm
Quality foods available for those that need a helping hand. Self-serve and donation by weight of food chosen.
HACKETT:
Holy Cross Tuckerbox
Phone: 6248 5327
Location: Holy Cross Anglican Church, Cnr of Phillip Ave & Anthill St, Hackett
Open: Saturday 2.00pm – 4.00pm
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Website: www.holycrosshackett.anglicancg.org.au
The Tuckerbox aims to help anyone struggling to balance their budget. Bread and groceries available, milk, fruit and vegetables when available. This is a not for
profit service and as a contribution they ask for a small service fee. Bring your own bag.
LANYON:
Lanyon Food Hub
Location: Lanyon Youth & Community Centre, Sydney Nolan St Conder.
Phone: 6294 4633
Open: Thursdays only 9:30am-1:30pm
For those in need of food in the Lanyon area - can access once a fortnight.
SPENCE:
Helping Hand Food PANTRY
Phone:Sabrina/ 0427 745 310
Location: St Pauls Ginninderra Anglican Church Spence, Mt Rogers Community Centre, Curly St Spence.
Website: www.stpaulsginninderra.org.au
Open: Thursday 11:30am – 1.00pm, Friday 11:30am – 1.00pm
Helping Hand is a not–for-profit service and provides support and assistance with low cost food to people finding it difficult to make ends meet. St Paul’s provides
food on an ‘as available’ basis. / Cost of Membership: $2.
TUGGERANONG:
Care & Share pantry of healthy food & essential items.
Phone: 6293 6500
Location: Tuggeranong Community & Function Centre 245 Cowlishaw St Greenway.
Open: Monday - Friday 9.00am – 3.00pm
Website: www.commsatwork.org
Email: info@commsatwork.org
Care & Share Pantry is part of Communities@Work’s Care & Share food and assistance program that provides food and essential services to individuals and
families in Canberra who are experiencing hardship. Clients can ‘shop’ either free of charge or for a nominal fee in a safe, secure and dignified environment.
WATSON:
The Pantry – ARMS, Australian Relief & Mercy Services Ltd
Phone: Need Info call Leonie 0419 017 552
Location: Youth with a mission, 76 Federal Highway, Cnr Zelling St Watson.
Open: Every Thursday 10.00am – 3.00pm
The Pantry is a small community food outlet in the inner North of Canberra - a service for all who have a genuine financial need/this could be a short term financial
crisis or an ongoing need. A limited range of products is available on a weekly basis/fresh, frozen and packaged food, drinks, treats for school lunch boxes, a few
cleaning products and toiletries.
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Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
12.
Complaint & Resolution Services
ACT & Commonwealth Ombudsman
Phone: 1300 362 072
Location: Level 6 Farrell Place, Canberra City
Web: www.ombudsman.gov.au
Takes complaints about administrative actions or decisions made by ACT and Commonwealth Government departments or bodies. An independent, confidential and
impartial body with recommendation powers if complaints are found to be justified.
ACT Shelter
Phone: 6247 3727
Postal Address: GPO Box 927, Canberra ACT 2601
Email: admin@actshelter.net.au
ACT Shelter is an independent peak community organisation that provides strategic advice and advocacy on housing policy issues that affect people with no, or on
low to moderate incomes. This includes people who are homeless or who are at risk of homelessness. Their role is to provide an informed voice on policy issues that
impact on housing justice. This voice in informed by policy research, close collaboration, networking and consultation with housing consumers and community based
organisations working on housing and related issues. Using this information we promote housing justice and better housing outcomes for people on low incomes, in
all housing types – including social, private rental and home ownership.
Housing ACT Complaints Management Unit
Phone: 133 427
Email: housing.customerservice@act.gov.aU
Web: http://www.dhcs.act.gov.au/hcs/social_housing/complaints_and_feedback
If you wish to make a complaint about any aspect of Housing ACT’s services you can contact Housing ACT either by phone, in writing or by email. The complaints
service is available to ACT Housing tenants and to members of the public. Alternatively you may like to leave some positive feedback if you are happy with the level
of service provided. Written complaints should be addressed to the attention of the: Complaints Management Unit, Locked Bag 3000, BELCONNEN ACT 2617
Residential Tenancies Tribunal / ACT Civil & Administrative Tribunal ACAT
Phone: 6207 1740
Location: Level 4, 1 Moore Street, Canberra City
Web: www.acat.act.gov.au
Hears and determines disputes between residential landlords and tenants.
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Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
Tenants Union ACT
Administration: 6247 1026
Tenancy Advice: 6247 2011
Hours: Mon-Tues-Thu-Fri: 9.30am – 1.00pm (tenancy, Centrelink)
Location: 21 Barry Drive, Turner
Web: www.tenantsact.org.au
Tenants Union ACT provide legal advice on tenancy and occupancy issues through our Tenants’ Advice Service. They also provide information on renters' rights
and responsibilities and conduct free community education and training on renting issues for community groups, workplaces, schools and other groups of interested
people. They represent renters’ interests to a range of organisations - government and non-government at all levels of decision-making and participation, local,
national and international. They provide a voice for renters and represent renters’ interests in changes to tenancy, occupancy and related law in the ACT. If you are
a tenant or occupant, tell us what you think our position should be on inspections, repairs, rent increases and resolving disputes. They liaise with the ACT Civil and
Administrative Tribunal, Housing ACT, the ACT Government, the Office of Rental Bonds, the Real Estate Institute and other relevant bodies to ensure tenants’ rights
are upheld and that rental housing is fair.
Welfare Rights & Legal Centre
Administration: 6218 7900
Social Security and Tenancy Advice: 6218 7977
Disability Discrimination Legal Service Advice: 6218 7918
Streetlaw Administration: 6218 7995
Hours: Mon-Tues-Thu-Fri: 9.30am – 1.00pm (tenancy, Centrelink)
Location: 21 Barry Drive, Turner
Web: www.welfarerightsact.org
Provides free legal advice, information, advocacy, private and public tenancy, Centrelink benefits and legal aid appeals for people on low incomes. Night time legal
advice service providing advice on all areas of law including unemployment, disability, discrimination, legal service and tenants advice service.
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Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
13:
APPENDIX A: Common Housing Terms
Homelessness
Primary homelessness. Also known as ‘rough sleeping’ this is what many people most often associate with homelessness, perhaps because it is the most visible
‘face’ of homelessness and can mean sleeping in public places such park benches, cars or makeshift shelters.
Secondary homelessness. This involves moving between different temporary shelters for example ‘couch surfing’ or staying as a temporary guest with relatives and
friends, or staying in crisis homelessness accommodation. Couch surfing is defined as temporarily staying with friends, relatives, family and sometimes with
complete strangers.
Tertiary homelessness. People living in single rooms in private boarding houses without their own bathroom, kitchen or security of tenure are considered to be
tertiary homeless.
Marginal tenures. These are forms of tenure that are very close to the minimum standard of acceptable housing.
At Risk of Homelessness
A person is at risk of homelessness if they are at risk of losing their accommodation. A person may be at risk of homelessness if they are experiencing issues that
can contribute to homelessness such as: financial stress, rental/mortgage arrears, pending eviction, inadequate or unsuitable accommodation, domestic and family
violence, unemployment and discrimination.
Low to Moderate Income Households
Households made up of people whose incomes place them in the bottom 40% of income earners.
Social Housing
Is an umbrella term that describes housing managed by either government or a not for profit organisation that aims to provide accommodation that is affordable for
people on low to moderate incomes. Rent setting is usually based on a proportion of a tenant’s income (typically less than 30%).
Waiting List
Waiting lists are for approved applications currently on a list. For Housing ACT, the average waiting time is calculated on those approved applications still currently
on the Social Housing Waiting List from the date of initial registration or from the date of re-assessment for either Priority Housing/Transfer High needs
Housing/Transfer. Information on current waiting list and times for social housing in the ACT is available at:
www.communityservices.act.gov.au/hcs/social_housing/waiting_lists
Public Housing
Public housing is government-owned housing rented to eligible low and moderate income earners and managed by government (state and territory housing
authorities). Housing ACT is responsible for acquiring and managing public housing in the ACT. Rent is calculated at 25% of a household’s income.
Community Housing
In the ACT, community housing is delivered by community organisations to eligible individuals and families, with funding and support from the ACT Government.
Community housing offer a mix of rental options, including income based (e.g. 25% of assessable income) and affordable (e.g. 74.9% of market rent). Community
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Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.
housing providers can also include; housing co-operatives, organisations specialising in the management of properties and/or tenancy support; and larger growth
providers that are able to finance and manage the construction of their own affordable housing.
Eligibility and Appropriate Needs Category (Social Housing)
Housing ACT will assess an application for eligibility and the appropriate needs category: priority (for those most in need), high needs and standard. Those assessed
for priority housing will typically receive an offer of a property within four months. Due to demand for social housing, Housing ACT is unable to specify expected
waiting periods for other categories.
Affordable Housing (Rental)
Affordable rental housing is housing provided at a price that low and moderate income household can pay while also meeting other living costs (e.g. 74.9% of market
rent).
Private Rental
Private rentals can include properties or rooms available to rent from real estate agents, private landlords, share accommodation and house sitting. In Canberra
private rentals are advertised in The Canberra Times, www.allhomes.com.au, www.gumtree.com.au. A fact sheet with tips on how to rent privately is available at
www.assistance.act.gov.au/adult/housing_and_rates/private_rental/how-to-find-a-place-to-live-tips-for-tenants
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Information correct at July 2014. Visit www.contactcanberra.org.au for updated contact information.