RAF Leuchars
Community Needs
Analysis
Annual Review
February 2010
CONTENTS
Pages 1 – 2
Executive Summary
Pages 3 – 10
Main Report
Pages 11 – 14
Recommendations
Pages A1 – A10
Research Methods and
Quantified Responses
Pages A11 – A14
Questionnaires
Pages A15 – A18
Questionnaire Results
EXECUTIVE SUMMARY
1.
The aim of the Community Needs Analysis Annual Review 2010 was to
ascertain the current needs, issues and concerns of the RAF Leuchars
Community. Its purpose was to identify gaps within the current Community
Support (CS) provision and devise a CS Action Plan (CSAP) in accordance
with the identified recommendations.
2.
As the study progressed, it was recognised that focus group
discussions with single personnel, families with children and families without
children proved to be the most fruitful with most responses.
3.
To ensure all areas of CS provision were covered questions were split
into the following sections. Responses from all research methods were
amalgamated and are reported in Annex A. Below provides a short, concise
depiction of the main areas of concern raised:
a.
Accommodation.
(1)
66% of Single Living Accommodation (SLA) residents
found their standard of accommodation acceptable (28.6%
stating it was unacceptable). The majority of comments focused
on the size of rooms (too small and/or inadequate) and the poor
suitability of ablutions. Those residing in the Officers’ and
WO/Sgts’ Messes were generally content with the public rooms
but stated individual rooms required upgrading. 88.1% of those
residing in the Service Families Accommodation (SFA) found
the accommodation to be acceptable/good.
b.
Catering, Recreational And Leisure (CRL) & Social &
Recreational.
(1)
JRs were not content with the standard of food during
core times. A majority stated it was of poor quality and there
were no healthy options available at reasonable prices. Many
chose not to dine in the facility due to these factors. Other users
of the messes and DELTA felt the food and service provided
was of an acceptable standard.
(2)
A large majority of respondents were confused regarding
what provision ESS was trying to provide in the DELTA, they felt
they were trying to accommodate too many people who had
differing needs.
(3)
62.5% of JRs found the opportunities for social and
recreation on the camp acceptable. 80.4% of JRs and (on
average) 70% of all other personnel found the sports and clubs
on and off the Unit to be good/acceptable. A large majority of
personnel found the gym facilities and service excellent and
CNA Update Feb 2010
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stated there were enough groups and clubs on the Unit to cater
for everyone’s needs.
(4)
61% of JRs found the social environment on the Unit
acceptable and approximately 75% of all other personnel felt
there was a good/acceptable level of community spirit.
c.
Communication & Information
(1)
Approximately 70% of respondents stated that they found
the transference of communication from the top-down and
across on the unit good/acceptable. 85.4% of families
with/without children found the information provided by
Community Support (namely the HIVE flyer, notice boards)
good, 40% those residing in SLA found this information
acceptable. The majority of SFA residents found the HIVE flyer
to be an excellent source of communication, however, those not
residing in SFA felt it would be beneficial for the flyer to be
delivered to each section and possibly the SLA.
d.
Community Support
(1)
Over 65% of respondents felt the level of
service provided by the CDO, SCSO and CS team was
good/acceptable.
e.
Child & Youth Provision
(1)
60.5% of respondents who utilised RAF Leuchars
childcare facilities (namely Bright Horizons) stated the provision
was very good/good. Around 80% of participants felt the level of
child/youth provision both on and off the Unit was
good/acceptable.
Conclusion
4.
This year (through analysis of evidence) it’s clear that our community
are adequately content with the community development and support
provisions provided. Although no majority of our personnel and families found
any provision highly unacceptable or indeed exceptional, the majority did find
them acceptable. From results and discussions, it is not only clear that some
areas do require a level of improvement to ensure the delivery of a better
overall service. Additionally, focus groups should be the only research
method used during the next analysis and only for those residing in SLA and
SFA.
5.
Derived from the recommendations made and the Community Support
Team providers Action Plans’, the Stn now has a clear, concise CS Action
Plan for the year ahead.
CNA Update Feb 2010
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INTRODUCTION
1.
This report is the 2010 Annual Community Needs Update and
summarises the results of the RAF Leuchars community consultation carried
out in Dec 09. The report will cover the purpose, aims, research methods,
findings and recommendations.
2.
The series of consultations took place over a 2-week period and
included two research techniques and methodologies - questionnaires and
focus groups.
BACKGROUND
Purpose
3.
The main delivery and execution of the Community Development &
Support Strategy and Action Plan is carried out by the Community
Development Officer (CDO). The role of the CDO is to work towards creating
and promoting a thriving, vibrant, sustainable community that will improve
serving personnel (and their families’) quality of life during their time at RAF
Leuchars. The CDO ensures through the identification of needs and delivery
of realistic and achievable community development and support (CD&S)
targets, that the unit creates a community in which people want to live and
work.
AIMS OF THE COMMUNITY NEEDS ANALYSIS
4.
The aims of the Community Needs Analysis (CNA) are to:
a.
Provide a non biased current up-to-date analysis of RAF
Leuchars Community needs (including the Community Development &
Support action plans).
b.
Provide factual information and analysis on which to base
improvements, recommendations and performance indicators (PIs) for
the Stn.
c.
Identify gaps within the current community support (CS)
provision and facilities.
d.
Produce an annual CS strategy and Action Plan for the Unit
which encompasses the identified gaps and improvements.
RESEARCH
5.
Those participating in the research included:
a.
Service personnel (all ranks).
b.
Partners, spouses and dependants.
CNA Update Feb 2010
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193 participants
22 participants
6.
The research participants were divided into 3 groups: single personnel,
families with children and families without children. The figures below depict
the number of completed questionnaire findings – those who chose not to
complete a questionnaire participated in the focus group discussions:
a.
Single personnel.
56 participants.
b.
Families without children (namely unaccompanied residing in
Single Living Accommodation - SLA).
38 participants.
c.
Families with children.
76 participants.
7.
Five research areas were identified (see below). Each area comprised
of 3 - 4 questions (with questions adapted to suit the research group) and
respondents were asked to grade them between unacceptable and
exceptional:
a.
Accommodation.
b.
Catering, Recreation and Leisure (CRL) & Social &
Recreational.
c.
Communication and Information.
d.
Community Support.
e.
Child & Youth.
8.
Questionnaires were sent to Service Families Accommodation (SFA)
through the HIVE flyer (only 4 were returned) and each focus group
participant was asked to complete one. Copies of the questions, results and a
full breakdown of research methods used and quantified responses are at
Annex A.
9.
To form part of the CNA recommendations and subsequent CS Action
Plan and Strategy, members of the Community Support Team (CST) were
asked to contribute individual action points to the recommendations.
10.
To ensure an accurate précis of results, recommendations deriving
from the analysis are split into 3 areas:
a.
Improving Information, Communication and Awareness.
b.
New Provision.
c.
Community Capacity Building – Improvements to (Existing)
Provision.
CNA Update Feb 2010
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RESEARCH FINDINGS AND RECOMMENDATIONS
ACCOMMODATION
11.
Standard of Accommodation/Housing: 66% of SLA residents found
their standard of accommodation acceptable (28.6% stating it was
unacceptable). The majority of comments focused on the size of rooms (too
small and/or inadequate) and the ablutions (mainly showers in Jura, Sky and
Cheviot blocks) failing to operate effectively and meet basic sanitary
requirements. Those residing in the Officers’ and WO/Sgts’ messes were
generally content with the public rooms but stated individual rooms required
upgrading. 88.1% of those residing in the Service Families' Accommodation
(SFA) found the accommodation to be acceptable/good.
GRAPH 1 - STANDARD OF ACCOMMODATION
100
90
66.0
80
57.9
Married without children
Married with children
Single
53.9
60
28.9
40
30
34.2
50
28.6
Percentage
70
2.7
1.8
3.6
1.3
2.6
10
10.6
7.9
20
0
Unacceptable
Acceptable
Good
V. Good
Exceptional
No Answer
12.
Service Provided By Contractors Regarding Faults: 57.2% of SLA
residents found this service acceptable (25% unacceptable). Focus group
discussions with this group indicated that a majority of occupants were
frustrated with the length of time taken for repairs (from the submission date
to the end result) and the lack of information they received regarding what
work services had been reported and length of time it would take.
Respondents perceived work service repairs carried out in SFA to be quicker.
Around 80% of those residing in the SFA and families without children found
the level of service acceptable/good.
CNA Update Feb 2010
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13.
Management of Barrack Blocks: 92.9% found the management of
the blocks acceptable/good which indicates SLA residents were content with
the SNCO/IC of their barrack block.
14.
Recommendation: Identify existing work service reporting procedures
for SLA residents. Identify improved measures if required.
15.
DE Website: 84.2% of SFA occupants found the website to be
acceptable/good.
16.
Service Provided by the Housing Information Centre (HIC): On
average, 88.4% of those who had utilised the HIC found the service to be
acceptable/good.
CATERING, RECREATIONAL AND LEISURE (CRL) & SOCIAL &
RECREATIONAL
17.
Service Provided by ESS in the DELTA Core Facility/Messes:
60.8% of Junior Ranks (JRs) found the service to be acceptable, 19.6% found
it unacceptable. 93% of other users found the service to be acceptable/good.
GRAPH 2 - SERVICE PROVIDED BY ESS IN DELTA/MESSES
100
90
80
70
50
34.2
40
35.5
47.4
60
46.1
Percentage
60.8
Married without children
Married with children
Single
1.8
2.6
1.7
3.6
10.5
12.5
7.9
10
15.8
20
19.6
30
0
Unacceptable
Acceptable
Good
V. Good
Exceptional
No Answer
18.
Service Provided by ESS in the Lifestyle Shop: 87.5% of SLA
residents found the service in the lifestyle shop acceptable/good with an
equally high percentage of other users depicting similar thoughts.
19.
Service Provided by ESS in 191: 77.5% of JRs and the majority of
other users found the service provided by ESS in 191 acceptable/good.
CNA Update Feb 2010
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20.
Further discussions with each group highlighted that JRs were content
with the level of service in their mess but not with the standard of food
provided during core times. A majority stated it was of poor quality and there
were no healthy options available at reasonable prices. They understood the
concept of PAYD but couldn’t comprehend why they received such ‘low
quality food.’ Many chose not to dine in the facility due to these factors.
Other users of the messes and DELTA felt the food and service provided was
of an acceptable standard.
21.
A large majority of respondents were confused regarding what
provision ESS was trying to provide in DELTA, they felt they were trying to
accommodate too many people who had differing needs. A substantial
number of JRs requested control over the JRs Bar area as they were
exasperated with sharing what they perceived as ‘their’ mess.
22.
Recommendations:
a.
ESS to explain and publicise how the core meal system
operates.
b.
ESS to ascertain DELTA usage and advertise accordingly.
c.
Re-energise the JRs committee.
23.
Social Opportunities for Single Personnel on the Unit: 62.5% of
JRs found the opportunities for social and recreation on the camp acceptable,
16.1% good and 12.5% unacceptable.
24.
Sports & clubs on and off the Unit for all Personnel: 80.4% of JRs
and (on average) 70% of all other personnel found the sports and clubs on
and off the Unit to be good/acceptable. A large majority of personnel found
the gym facilities and service excellent and stated there were enough groups
and clubs on the Unit to cater for everyone’s needs; some did however want
to see more sporting activities in the evening for serving personnel and their
families.
25.
The Social Environment and Community Spirit on the Unit and
within the Community: 61% of JRs found the social environment on the unit
acceptable, 23.2% finding it good with only 7.1% stating it as unacceptable.
This in turn contradicts the answers received at the focus group discussions
where a large percentage stated that there was no social environment on the
unit as there was nowhere for them to go in the evenings/weekends and they
would rather, either stay in their rooms, go home at weekends or to
St Andrews/Dundee. On average around 75% of all other personnel felt there
was a good/acceptable level of community spirit.
CNA Update Feb 2010
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GRAPH 3 - COMMUNITY SPIRIT/SOCIAL ENVIRONMENT
100
90
80
Married without children
Married with children
Single
40
8.7
10
7.1
7.5
20
17.5
15.7
23.2
30
39.5
35.5
50
34.2
47.4
60
2.7
Percentage
61.0
70
0
Unacceptable
Acceptable
Good
V. Good
Exceptional
No Answer
26.
Recommendation: Ascertain the feasibility of introducing more
sporting evening classes for adults and children.
COMMUNICATION & INFORMATION
27.
Communication on the Stn: Approximately 70% of respondents
stated that they found the transference of communication from the top-down
and across on the unit good/acceptable.
28.
Information provided by CS: 85.4% of families with/without children
found the information provided by Community Support (namely the HIVE flyer,
notice boards) good, 40% those residing in SLA found this information
acceptable. Through focus group discussions with participants, those residing
in SFA found the HIVE flyer to be an excellent source of communication,
however, those not residing in SFA felt it would be beneficial for the flyer to be
delivered to each section and possibly the SLA.
29.
Electronic forms of Information Provided by Both the Stn and the
RAF: Over 70% of all personnel felt the level of electronic sources of
information on the Unit were good/acceptable.
30.
Recommendations:
a.
HIVE flyer to be publicised on the Intranet.
b.
HIVE flyer to be delivered to each section and barrack blocks.
CNA Update Feb 2010
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COMMUNITY SUPPORT
31.
Service provided by the CDO, Service Community Support Officer
(SCSO) and the recognition received from the CS team: Over 65% of
those questioned stated that the level of service provided by the CDO, SCSO
and CS team was good/acceptable. 13.1% did indicate that they were unsure
as to what the team provided on the Unit.
GRAPH 4 - INFORMATION PROVIDED BY COMMUNITY SUPPORT
100
90
80
46.4
18.4
30
23.7
26.3
40
1.3
2.6
2.7
5.4
10
8.2
20
26.4
40.0
50
44.7
52.6
60
Married without children
Married with children
Single
1.3
Percentage
70
0
Unacceptable
32.
Acceptable
Good
V. Good
Exceptional
No Answer
Recommendations:
a.
Provide the community with a wider understanding of services
provided by the CD&S on the unit.
b.
SCSO and HIO to visit different sections regularly throughout the
year.
CHILD & YOUTH PROVISION
33.
Childcare facilities provided: 60.5% of respondents who utilised
RAF Leuchars childcare facilities (namely Bright Horizons) stated the
provision was very good/good. Many commented on the excellent service
provided by the Managers and their team.
34.
Youth Facilities for P1 – S6 on and off the Unit: Around 80% of
participants felt the level of service was good/acceptable both on and off the
unit.
CNA Update Feb 2010
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CONCLUSIONS
35.
In previous years there have been a number of recommendations
made from the conduction of the CNA with the community, however this year
(through analysis of evidence) it’s clear that our community are adequately
content with the community development, support provisions and facilities
provided. It has to remain clear that, although no majority of our personnel
and families found any provision highly unacceptable or indeed exceptional,
the majority did only find them acceptable. From these results and the
discussions that took place during focus groups, it is clear that some areas do
require a level of improvement to ensure the delivery of a better overall
service.
36.
Percentages drawn from the questionnaires did not always reflect the
comments portrayed in the group discussions and this made the analysis of
evidence problematic in certain sections. Providing focus groups did allow the
exploration of their thoughts and in turn enabled the identification of
recommendations. It is therefore recommended that the Unit conducts focus
group interviews in future and omits surveys from the research methods used.
It is also recommended that the Unit conducts these every 12/14 months with
specific members of the team visiting sections throughout the year. Adopting
these approaches and methods will not only ensure the unit remains abreast
of current needs and requirements but this inclusion and engagement will
assist in making our community feel more involved, valued and not view the
consultations as tokenistic.
37.
From discussions, it was abundantly clear that the majority of those
residing off the Unit did not feel they had much to contribute in terms of how
effective the Service delivery was as they reside in their own homes. It is
therefore recommended that the Unit concentrates on providing focus group
discussions for those residing in SLA and SFA in the future.
38.
The Community Development & Support Team should continue to
devise an annual action plan which should be led by OC BSW/CDO and
discussed and executed at each community support team meeting.
CNA Update Feb 2010
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RECOMMENDATIONS
IMPROVING INFORMATION, COMMUNICATION AND AWARENESS
RECOMMENDATIONS
Continue bi-monthly Community Support Team (CST) meetings
TIMESCALE
Bi-monthly
10.b.
11.a.
Continue to up-date Sapphire information
Develop Community Development & Support Websites (Intranet &
Internet)
On-going
July 2010
KEY PARTNERS
CDO/OC BSW
CST members
CDO
HIO
11.b.
Monthly
HIO
11.c.
Continue to promote & develop new arrival/home alone coffee
mornings
Design ‘credit card’ of useful information & numbers
March 2010
HIO
12.a.
Design & distribute Information Packs for Contact Houses
May 2010
HIO
13.a.
Develop & distribute HIVE Information Briefing Note to all single
accommodation
June 2010
HIO
Accommodation Cell
14.a.
Produce Deployment Boards for local Primary Schools
Aug 2010
17.a.
Identify existing work service reporting procedures for SLA residents
March 2010
HIO
Local Head Teachers
SCSO
17.b.
Identify improved work service reporting procedures for SLA if required
May 2010
22.a.
ESS to clarify and publicise how the core meal system operates
April 2010
22.b.
ESS to ascertain the DELTA usage and advertise accordingly
May 2010
30.a.
30.b.
HIVE flyer to be published on the Intranet
HIVE flyer to be delivered to each section and barrack blocks
April 2010
April 2010
31.a.
Initiate an Education Strategic Group and conduct quarterly
Quarterly
7.a.
CNA Update Feb 2010
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OC CAF, SCSO,
HIO, Accommodation
Cell
OC CAF, ESS
Manager
OC CAF, ESS
Manager
HIO
HIO
CDO, Head teachers
from local primary
and secondary
schools
PERFORMANCE INDICATORS
Bi-monthly CST meetings chaired and
attended
Sapphire remains up-to-date
Community Development & Support
Websites (Intranet & Internet)
developed
New arrivals/home alone coffee
mornings provided
‘Credit Card’ of useful information &
numbers designed and distributed
Information Packs for Contact Houses
designed and distributed
HIVE Information Briefing Note to all
single accommodation developed and
distributed
Deployment Boards for local Primary
Schools produced
Existing work service reporting
procedures for SLA residents
identified
Improved work service reporting
procedures for SLA identified
Core meal system clarified and
publicised accordingly
DELTA usage identified and
advertised accordingly
HIVE flyer published on Intranet
HIVE flyer delivered to each section
and barrack blocks
Education Strategic group to be
initiated and conducted quarterly
32.a.
Provide the community with a wider understanding and awareness of
services provided by Community Development & Support (CD&S) on
the unit through the distribution of publicity materials
SCSO and HIO to visit different sections and groups regularly
throughout the year
April, July, Oct
2010
SCSO
CD&S publicity materials distributed
accordingly
April, July, Oct
2010
Sections and groups visited
throughout the year accordingly
33.a.
Continue to develop links with school liaison groups across NE Fife
On-going
33.b.
Continue six weekly meetings with Fife Child Protection Group
On-going
33.c.
Continued involvement with East Fife Child Protection Meeting
On-going
33.d.
Maintain involvement with East Fife Local Children’s Services Group
(LCSG)
On-going
34.a.
Continued involvement with the FIFE Council Youth Working Group
(YWP)
4 times a year
35.b.
Continue representing RAF Leuchars within FIFE Constabulary
Community Engagement Strategy
On-going
SCSO, HIO and other
members of the
CS&D team if
required
SSAFA FH, Head
teachers from local
primary & secondary
schools
Executives of police,
social work,
education, health and
other community
agencies including
SSAFA Team
Head teachers,
police, social work
and other community
agencies including
SSAFA FH
SSAFA FH and
Education, Integrated
Community Schools
and other community
welfare agencies
SCSO, external youth
agencies/projects,
FIFE Council
Community Services
SCSO, FIFE
Constabulary
32.b.
CNA Update Feb 2010
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Improved liaison between SSAFA FH
and schools to promote welfare of
children
Improved understanding, education
and delivery of child protection
service
The format of this group is about to
change in the wake of the recent HMI
Review Inspection
The LCSG develops initiatives on
vulnerable children
Attend FIFE Council Youth Working
Group 4 times a year
RAF Leuchars full represented
NEW PROVISION
1.a.
RECOMMENDATIONS
Provide 2 Active Schools Day visits
TIMESCALE
26 May & 29
Sep 2010
2.a.
Provide a satellite Citizens Rights and Advice Fife provision
Oct 2010
2.b.
Provide a Families Day for Stn Personnel and their families
Aug 2010
3.d.
Establish a Childminders Arts & Crafts Group
Jan 2010
5.a.
Provide an extension to the existing skate park
April 2010
6.a.
Initiate and provide 6 monthly Home Alone trips
8.a.
9.b.
15.a.
Re-establish Road Reps
Provide a 2 week Summer programme of activities for dependants
Extension to Childcare Centre – Secure funding
Jan & July
2010
March 2010
July 2010
Aug 2010
16.a.
26.a.
36.d.
Extension to Childcare Centre complete
Ascertain the feasibility of introducing more sporting evening classes
for adults and children
Provide 2 x 6-week Playaway 1 sessions for up to 15 parents
36.e.
Provide 2 x 6-week Playaway 2 sessions for up to 15 parents
36.f.
Provide 12 Baby and Me sessions for new parents
36.g.
Provide 20 Baby massage sessions
CNA Update Feb 2010
KEY PARTNERS
SCSO, FIFE Council
Active Schools and
Education Dept’s
SCSO
CDO, SCSO, HIO,
SWO
CDO
OC, SSS, DE
(Housing), SCSO
HIO
Citizens Rights and Advice Fife
satellite provision provided
Families Day provided
Childminders Arts & Craft Group
established
Skate park extension provided
Health Visitors
Two 6 monthly Home Alone trips
devised
Road reps re-established
Summer programme provided
Funding to childcare centre extension
secured
Childcare centre extension built
Additional evening sporting activities
for adults and children provided
2 x 6-week Playaway 1 sessions
provided for 15 parents
2 x 6-week Playaway 2 sessions
provided for 15 parents
12 Baby and Me sessions provided
Health Visitors
20 Baby Massage sessions provided
HIO
Youth Workers
CDO
April 2011
April 2010
CDO
CDO
March 2010
Oct 2010
March 2010
Oct 2010
May – Oct
2010
June – Nov
2010
Health Visitors
- 13 -
PERFORMANCE INDICATORS
Two Active School Days provided
Health Visitors
COMMUNITY CAPACITY BUILDING – IMPROVEMENTS TO AND CONTINUED DELIVER OF (EXISITNG)
PROVISIONS/SERVICES
3.a.
RECOMMENDATIONS
Provide activities during National Families Week
KEY PARTNERS
SCSO
Funding application for Bright Horizons Staff Training
TIMESCALE
31 May – 06
June 2010
April 2010
3.c.
4.a.
9.a.
9.b.
10.a.
20.a.
Preparation for and execution of the Lost Children Project at the AHD
2010
Part-time youth workers from the Benevolent Fund – funding bid
Part-time youth workers from the Benevolent Fund – employed
Audit of non-regulated childcare provisions
Community Centre – Office & Internal furnishings funding bid
Feb-Aug 2010
11 Sep 2010
May 2010
July 2010
March 2010
April 2010
SCSO
CDO, SCSO
CDO
CDO
SCSO
CDO, SCSO
20.b.
Community Centre – Internal soft play area funding bid
April 2010
CDO, SCSO
21.a.
22.c.
23.a.
Community Centre – Coffee Shop area plans finalised
Re-energise the JRs committee
Continue providing and developing the Curriculum of Excellence
July 2010
March 2010
On-going
CDO, ESS
CDO, JRs
BH Manager & Staff
24.a.
25.a.
Continue to improve links with the local community
Continue to provide a Bright Horizons parents group
BH Manager & Staff
BH Manager & Staff
27.a.
28.a.
29.a.
36.a.
Continue to provide each child attending Bright Horizons with a PLP
Complete BH outdoor garden area project
Continued delivery of the CRB Disclosure Process
Maintain the weekly Baby Group/Clinic in the Meeting Place for up to
25 parents
Continue to provide a weekly Breastfeeding Group in the Meeting
Place for up to 10 members
Maintain the Singaway group provision in the Meeting Place for
parents
On-going
Review every 6
months
On-going
July 2010
On-going
Review every 6
months
Review every 6
months
Review every 6
months
36.b.
36.c.
CNA Update Feb 2010
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CDO
BH Manager & Staff
BH Manager & Staff
SCSO
Health Visitors
Health Visitors
HIO
Health Visitors
HIO
PERFORMANCE INDICATORS
A range of different activities provided
to promote this week
Bright Horizons Staff Training funding
secured
Preparation complete
Project executed successfully
Bid successfully secured
Youth workers employed
Audit complete
Office & Internal furnishings funding
bids complete, funds secured
Internal soft play area funding bid
complete, funds secured
Coffee shop are plans complete
JRs committee re-energised
Curriculum of Excellence ratings
good/very good
Parents group provided bi-monthly
PLP provided for each child
Outdoor garden area complete
Delivery continued
Baby Group/Clinic provided on a
weekly basis
Breastfeeding group provided on a
weekly basis
Singaway group provided on a regular
basis for parents
ANNEX A TO
CNA REPORT
DATED FEB 10
ANNEX A: RESEARCH METHODS AND QUANTIFIED RESPONSES
Total Number of:
Sections visited:
Groups visited:
11
2
Total Number of Participants in Attendance:
Breakdown:
7 Dec 09
Logs Sqn
10 present
8 Dec 09
6 FP
5 present
8 Dec 09
GEF
28 present
9 Dec 09
AMF
42 present
9 Dec 09
EOS
17 present
9 Dec 09
FMS
20 present
10 Dec 09
ATC
9 present
10 Dec 09
C4i
20 present
10 Dec 09
Ops
10 present
11 Dec 09
111 Sqn
14 present
11 Dec 09
BSW
18 present
11 Dec 09
2 groups
22 present
FEEDBACK:
Logs Sqn Focus Group
Accommodation
Pot holes in Meteor Row.
DE Helpdesk helpful.
Lighting in Meteor Row needs to be fixed.
CNA Update Feb 2010
A-1
215
CRL & Social & Recreational
Families Club needed.
PTI to take classes in the evening.
More classes in the evening – aerobics, kids gymnastics.
Facilities good but people won’t use them.
JRs can’t relax in DELTA with kids running around.
DELTA trying to do too much in one building.
Who is DELTA catering for?
Families Day
Better timings for next year.
More money needs to be allocated.
Communication & Information
Intranet webpage
Too much information on it.
Hard to use.
Writing needs to be bigger
HIVE flyer good and useful. Like the new format.
SROs repetitive and some of the information is not required.
We don’t get a HIVE flyer in the section.
Child & Youth
Bright Horizons excellent.
Lots of kids groups – all good.
External groups need to be included in the HIVE flyer.
Parking at BH, difficult to get out re contractors vehicles.
6 FP Focus Group
Accommodation
Single blocks – what is getting updated and when (SLAM).
Info from works on refurbs needed (all ranks).
Needs to be treated as a home.
CRL & Social & Recreational
Split families and airmen in DELTA.
Communication & Information
Pop up messages prior to log in.
Web pages – more CS information required.
E letters.
External message board at the main entrances.
Stn Cdr’s Channel updated and used more
We don’t get a HIVE flyer in the section but would like to.
CNA Update Feb 2010
A-2
GEF Focus Group
Accommodation
Jura Block: only 2 showers are working.
Cheviot Block: contractors left the place in a mess when they had finished
with the showers.
More information on when work services are to be carried out, how long they
are expected to take.
SFA: standard of housing all different, happy with mine.
Help desk good.
Repair system works really well.
Contractors need to give more notice when they are coming to the house.
CRL & Social & Recreational
DELTA staff are a problem.
No TV’s in the gym.
Gym to have more evening classes.
What’s going to happen when Typhoon comes in? We need more updates
regarding building works.
Communication & Information
COs Whiteboard back.
We don’t get a HIVE flyer in the section but would like to
Child & Youth
More groups for 12+
AMF Focus Group
Accommodation
SM is the worse in the RAF.
Have to share ablutions in the SM.
Family rooms needed to be updated and have more in them.
Sky in rooms and DELTA.
Roads in Meteor Row are terrible, going to be an accident soon.
CRL & Social & Recreational
Gym, very good.
No grass pitch for football, have to rent in St.Andrews.
Grass pitch at Earlshall – why can’t that be maintained and used?
Families club needed.
Core menu isn’t good quality food, won’t eat there.
Core menu really bad in the evenings, no healthy options at affordable prices.
CNA Update Feb 2010
A-3
Want the CO Whiteboard back.
111 feeder really good.
Cash point outside the HIVE usually not working.
Communication & Information
COs whiteboard needs to come back.
We don’t get a HIVE flyer in the section but would like to.
Child & Youth
Double yellow lines outside, people still park there.
Didn’t know about the MUGA, needs to be advertised more.
EOS Focus Group
Accommodation
SM not improved in 20 years, not up to spec, en-suites needed.
CRL & Social & Recreation
Gym excellent.
191 excellent.
Staff issues across the board with ESS.
Communication & Information
Intranet page too busy, too hard to finds things, previous format much better.
1 prefers new format.
We don’t get a HIVE flyer in the section but would like to.
FMS Focus Group
Accommodation
SLA inadequate, too small.
Had to wait months to get a light bulb changed.
Sandbags outside my house.
Repairs to house not good, contractors don’t clean up after themselves.
CRL & Social & Recreational
Don’t use the camp as there is enough to do in St.Andrews and Dundee.
Leuchars is the wrong place to put ESS in.
No social aspect to DELTA.
Good selection of groups and clubs on camp.
More pool tables in DELTA.
Gym is excellent.
CNA Update Feb 2010
A-4
Communication & Information
Stn Cdr Whiteboard to be resurrected.
We don’t get a HIVE flyer in the section but would like to.
Child & Youth
Bright Horizons excellent.
Who is responsible for work experience?
More toddler groups.
ATC Focus Group
Accommodation
JR’s are unhappy with their accommodation – too small.
‘My SNCO does not pass information onto us’.
Sky block: the toilets flooded and we had to wait days for them to be fixed.
cleaners not cleaning the block properly.
Sometimes the Wks Service desk are not very pleasant when you phone up
reported a fault.
The contractors don’t tidy up for themselves when they have finished a repair.
SM: Public rooms are good, individual rooms are really bad.
CRL & Social & Recreational
There’s no hot plate in the morning.
The food is terrible, it’s not good quality at all.
There needs to be more publicity regarding JR events.
There should be individual’s from each section attending the DELTA
committee meetings.
There should be Friday night ‘bops’ again.
The gym is really good.
A sports bar is needed.
Wednesday afternoon sports needs to be reinstated.
Communication & Information
The HIVE flyer is excellent.
The HIVE flyer is not being delivered to our section but we would like it to be.
A notice board in DELTA would be good.
The new intranet site is good.
CO’s channel needs to be re-instated.
C4i Focus Group
Accommodation
Orkney Block in really poor condition.
CNA Update Feb 2010
A-5
No storage spaces in the rooms.
Work services quite good.
SM: Brown Wing is dreadful.
Blue wing is ok.
Floors squeak really badly.
OM: Need more power sockets in the rooms.
SFA: Repairs and helpdesk really good. Better appointment system needed.
More information is required about Typhoon and what is happening with it
regarding infra.
We would like to know the CO’s aspirations for accommodation on the unit.
CRL & Social & Recreational
Not impressed with DELTA when I first arrived at all.
I have no problem sharing DELTA with all ranks.
The core menu isn’t that bad.
We should try a trial period of combined messing and save money by closing
2 facilities.
It’s like Pay as you Slim here.
The area that JR’s eat in is too exposed/big.
191 is really good.
You should have a choice of 3 only, no mid range option.
The gym is really good.
There should be more evening classes for serving personnel and dependants.
Communication & Information
The intranet was changed by execs, not by C4i as everyone thinks.
We don’t get a HIVE flyer in this section but would like to.
Child & Youth
Bright Horizons is good.
OPS Focus Group
Accommodation
JR’s BB are acceptable, they are warm and dry.
We need more information on SLAM updates/time limits etc.
Our rooms are good (JR).
The accommodation cell is good.
Why are the contractors who go to the SFA quicker than those who came to
repairs things in the block?
SFA: Helpdesk at Rosyth is good.
OM: Is comfortable but old and tatty.
We need updates on when our mess is going to be upgraded/work will
begin.
CNA Update Feb 2010
A-6
CRL & Social & Recreational
There are staffing issues at DELTA.
DELTA are trying to do too much with the building.
The gym is good.
We need a sports bar.
A families club please.
There needs to be TV screens in the gym again.
Communication & Information
We don’t get the HIVE flyer but would like to.
There are too many leaflets and briefing notes to look at.
There should be a Community Support Whiteboard.
The new intranet too busy and not easy to use.
Child And Youth
Bright Horizons is excellent.
Timings need to change for the Families Day.
111 SQN Focus Group
Accommodation
Barrack blocks are in really bad condition compared to other blocks on other
units.
Not enough car parking by the blocks.
We are not getting information regarding the length of time work services are
taking.
Showers don’t work properly.
More information from Works Services regarding timelines and when
accommodation needs to be fixed.
Why does it take so long to do repairs in the block and they get done really
quickly on the SFA.
They don’t trust us to have cookers in blocks but they trust us to fix planes!!!!!!
No decent aerial reception in Ross block.
Prison blocks have bigger rooms.
I would pay more each month for a room if they were in better condition.
SM: The SM at Leuchars is one of the worst messes I have been in during
my RAF life. The public rooms are really nice but the rooms at terrible.
SFA: Helpdesk are really good.
Repairs are done really quickly and the contractors are good.
There is no noise/sound insulation between houses, can anything be
done about this?
CNA Update Feb 2010
A-7
CRL & Social & Recreational
The RAF should be promoting healthy living not serving chips and beans with
everything.
I wouldn’t go to DELTA for a core meal.
Don’t know what the DELTA building is meant to be for.
No where for us to go and relax.
The gym is really good.
We go to each others room to socialise as DELTA is rubbish.
ESS should promote healthy eating and not give us cr** food all the time.
I don’t go to DELTA.
If we are on nightshift there the tills aren’t on so we have to pay for our food
afterwards.
The standard of food is unreal, there is no variation both in the feeder and in
DELTA.
More TV’s are needed FOH in DELTA.
We need a families club on the camp.
Communication & Information
We don’t receive the HIVE flyer but would like to.
The new webpage is good.
There’s no CO’s whiteboard but would like it back.
Bad wifi signal in the blocks.
Child & Youth
Bright Horizons is excellent.
The nursery at the school is really good.
BSW Focus Group
Accommodation
Barrack Blocks are acceptable.
Why are there cookers in some blocks and not in others?
We need common rooms in blocks.
Why do people have more than one room in the block?
Some SNCOs not proactive.
Toilets keep backing up in Cheviot.
SNCO good.
We need to be kept up-to-date with when work services are happening and
how long it takes.
SM: Public rooms good.
SFA: Helpdesk good.
Contractors good.
Why is it not the same contractors that carry out work services in the SFA and
BB?
CNA Update Feb 2010
A-8
Why does it take so long to get BB services done and SFA are carried out
straight away.
CRL & Social & Recreational
Potential night classes in the gym.
DELTA is a great facility.
More fish and chicken should be on the core menu.
Core menu not good at all. No healthy choices.
Earslhall Park needs to be closed off and then it can be used for sports.
Better path through the nature trail.
Educational environmental kids programmes through the trail.
Families Club needed.
Communication & Information
More information on CO channel re community support and Stn information.
There should be an infra meeting with section reps to give up-dates on infra
timelines.
There is a complete lack of communication on the unit.
Webpage for works updates on refurbs and work services on individual
blocks.
We don’t get a HIVE flyer in the section but would like to.
Child & Youth
People not using double yellow lines outside BH.
More playparks or upgrade them.
More Police patrols around BH area at the weekends.
TWO GROUPS
Accommodation
The helpdesk at Rosyth is fantastic, really helpful.
Repairs carried out at my house are really quick.
CRL & Social & Recreational
DELTA staff can be ok sometimes.
Where are we meant to have a drink when we take our kids in?
We need a families club.
Communication & Information
The HIVE flyer we receive in our quarters is great, great source of information.
CNA Update Feb 2010
A-9
Child & Youth
Bright Horizons is an excellent facility.
The school nursery is brilliant.
CNA Update Feb 2010
A-10
HOW DO FIND LIFE AT RAF LEUCHARS?
SURVEY FOR: SINGLE PERSONNEL
Please take a little time to complete the questionnaire below. Please answer openly and honestly, as this will allow us to see what is right, but
more importantly what is missing on the Community Development and Support front. If you wish to expand on any subject please use the
reverse of this page. Once complete please return to FS Mitchell in the HIVE, by COP Friday 18th December. Thankyou.
Area
1
2
3
4
5
6
7
8
9
10
11
12
What is YOUR perception of:
Unacceptable
Accommodation The standard of barrack block accommodation
provided at RAF Leuchars?
Accommodation The service provided by the contractor with regards to
faults in your accommodation?
Accommodation The way the blocks are managed? (OIC blocks etc)
CRL
The service provided by ESS in:
The Delta/Mess
CRL
The service provided by ESS in:
The Shop?
CRL
The service provided by ESS in:
The 191?
Social &
The social opportunities for single personnel on the
Recreational
unit?
Social &
Sports and clubs on Stn?
Recreational
Social &
The social/community environment within RAF
Recreational
Leuchars
Communication
& Information
Communication
& Information
Communication
& Information
CNA Update Feb 2010
The communication on the Stn, both up, down and
across?
Information provided by Community Support? (HIVE,
notice boards, HIVE Flyer etc)
The electronic forms of information provided by both
the Stn and the RAF as a whole? (Stn Website,
RAFCOM, Scrolling news etc)
A-11
Acceptable
Good
Very Good
Exceptional
HOW DO FIND LIFE AT RAF LEUCHARS?
SURVEY FOR: FAMILY WITH CHILDREN
Please take a little time to complete the questionnaire below. Please answer openly and honestly, as this will allow us to see what is right, but
more importantly what is missing on the Community Development and Support front. If you wish to expand on any subject please use the
reverse of this page. Once complete please return to FS Mitchell in the HIVE, by COP Friday 18th December. Thankyou.
Area
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
What is YOUR perception of:
Unacceptable
Accommodation The standard of housing provided at RAF Leuchars?
Accommodation The service provided by the contractor with regards to
faults in your house?
Accommodation The DE Website?
Accommodation The service provided by the Housing Information
Centre (HIC), Rosyth?
Youth and
Childcare facilities that are available to you on Stn?
Childcare
(Bright Horizons, Childminders etc)
Provision
Y and C
The Youth facilities that are provided by the Stn?
Provision
P1 – P7
Y and C
The Youth facilities that are provided by the Stn?
Provision
S1+
Y and C
The clubs and activities that are available for children
Provision
in the surrounding areas?
P1- P7
Y and C
The clubs and activities that are available for children
Provision
in the surrounding areas?
S1+
Social &
The opportunities to partake in activities for adults off
Recreational
Stn? (Further education, sports & clubs etc)
Social &
The opportunities to partake in sports and clubs on
Recreational
Stn for adults?
Social &
The service provided by ESS in:
Recreational
The DELTA/Mess?
Social &
The service provided by ESS in:
Recreational
The Shop?
Social &
The service provided by ESS in:
Recreational
The 191?
Social &
The community spirit here at RAF Leuchars?
Recreational
CNA Update Feb 2010
A-12
Acceptable
Good
Very Good
Exceptional
Area
16
17
18
Communication
& Information
Communication
& Information
Communication
& Information
CNA Update Feb 2010
What is YOUR perception of:
Unacceptable
The communication on the Stn, both up, down and
across?
Information provided by Community Support? (HIVE,
notice boards, HIVE Flyer etc)
The electronic forms of information provided by both
the Stn and the RAF as a whole? (Stn Website,
RAFCOM, Scrolling news etc)
A-13
Acceptable
Good
Very Good
Exceptional
HOW DO FIND LIFE AT RAF LEUCHARS?
SURVEY FOR: FAMILY WITHOUT CHILDREN
Please take a little time to complete the questionnaire below. Please answer openly and honestly, as this will allow us to see what is right, but
more importantly what is missing on the Community Development and Support front. If you wish to expand on any subject please use the
reverse of this page. Once complete please return to FS Mitchell in the HIVE, by COP Friday 18th December. Thankyou.
Area
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
What is YOUR perception of:
Unacceptable
Accommodation The standard of housing provided at RAF Leuchars?
Accommodation The service provided by the contractor with regards to
faults in your house?
Accommodation The DE Website?
Accommodation The service provided by the Housing Information
Centre (HIC), Rosyth?
Community
The service provided by the Community Development
Support
Officer (CDO)?
Community
The service provided by the Service Community
Support
Support Officer (SCSO)?
Community
The recognition that you receive from the Community
Support
Support Team?
Social &
The opportunities to partake in activities for adults off
Recreational
Stn? (Further education, sports & clubs etc)
Social &
The opportunities to partake in sports and clubs on
Recreational
Stn for adults?
Social &
The service provided by ESS in:
Recreational
The DELTA/Mess?
Social &
The service provided by ESS in:
Recreational
The Shop?
Social &
The service provided by ESS in:
Recreational
The 191?
Social &
The community spirit here at RAF Leuchars?
Recreational
Communication
& Information
Communication
& Information
Communication
& Information
CNA Update Feb 2010
The communication on the Stn, both up, down and
across?
Information provided by Community Support? (HIVE,
notice boards, HIVE Flyer etc)
The electronic forms of information provided by both
the Stn and the RAF as a whole? (Stn Website,
RAFCOM, Scrolling news etc)
A-14
Acceptable
Good
Very Good
Exceptional
Singlies Perception Survey Results
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Accommodation 1
2
1
2
2
2
2
2
2
2
1
1
2
2
1
3
2
2
1
2
2
1
1
1
1
4
2
2
2
1
3
2
1
Accommodation 2
2
1
1
2
3
2
1
2
2
1
2
2
2
2
2
2
1
1
2
2
3
1
2
2
2
2
3
3
3
1
1
1
Accommodation 3
3
2
2
2
2
2
2
3
2
2
2
2
2
2
3
2
2
3
3
2
2
4
2
2
2
2
2
3
3
4
3
2
CRL 4
3
2
2
1
2
2
2
1
2
1
2
2
2
2
2
2
2
3
2
1
2
2
1
1
3
2
2
3
1
4
2
0
CRL 5
3
2
2
2
3
2
2
2
3
1
2
3
3
2
2
2
2
4
2
3
2
3
1
1
3
2
2
3
3
4
3
3
CRL 6
3
2
2
2
4
2
2
2
3
1
3
3
3
2
2
2
2
3
4
3
3
2
2
2
3
3
3
3
3
4
3
4
Social & Recreational 7
3
2
3
2
2
4
2
2
2
1
2
3
2
2
2
2
2
2
2
1
2
2
2
3
2
2
2
4
2
4
1
3
Social & Recreational 8
3
3
4
2
2
2
2
3
3
2
3
3
3
3
2
2
2
3
2
1
3
4
3
3
3
2
2
4
2
4
1
3
Social & Recreational 9
3
2
4
2
2
2
2
4
3
1
2
2
3
2
2
2
2
2
2
2
2
3
3
3
3
2
2
4
2
4
1
3
Comms & Info 10
3
3
3
2
3
2
2
3
3
1
2
2
3
3
3
2
2
2
2
2
3
3
2
3
3
2
2
4
2
3
3
4
Comms & Info 11
3
2
2
2
2
2
2
3
2
3
2
3
3
3
2
2
1
2
3
2
2
3
4
2
3
2
2
3
3
3
1
4
Comms & Info 12
3
3
3
2
3
2
2
3
4
2
2
4
3
3
3
2
3
4
3
2
3
3
4
2
3
2
2
3
4
3
3
4
2.8
2.1
2.5
1.9
2.5
2.2
1.9
2.5
2.6
1.4
2.1
2.6
2.6
2.3
2.3
2.0
1.9
2.5
2.4
1.9
2.3
2.6
2.3
2.1
2.8
2.1
2.2
3.3
2.4
3.4
2.0
2.7
Average by Participant
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
Average
by Average
56 Question by Area
55
Accommodation 1
2
2
2
2
2
2
2
2
1
1
2
2
2
2
1
2
2
2
2
2
2
1
1
2
1.8
Accommodation 2
2
2
2
3
1
1
1
2
1
3
3
2
2
3
3
2
2
2
2
2
2
2
2
2
1.9
Accommodation 3
2
2
2
5
2
3
2
3
3
2
3
2
3
3
3
3
2
2
3
2
2
3
4
2
2.5
CRL 4
1
2
2
5
2
3
2
2
1
4
3
2
2
2
2
2
2
2
2
2
3
2
1
1
2.0
CRL 5
2
2
2
5
2
4
2
3
3
3
2
2
2
2
2
3
3
2
2
3
2
2
2
2
2.4
CRL 6
2
2
2
4
2
4
3
3
5
4
4
2
2
3
2
4
3
2
2
3
4
3
4
3
2.8
Social & Recreational 7
2
2
2
3
2
1
2
3
2
2
4
2
2
3
1
2
2
2
1
4
1
2
2
3
2.2
Social & Recreational 8
3
2
2
3
3
1
3
3
3
2
5
3
3
4
2
4
2
2
2
4
2
3
2
3
2.7
Social & Recreational 9
2
2
2
2
2
1
3
3
2
1
3
2
2
3
2
3
2
2
2
2
2
4
2
2
2.3
Comms & Info 10
3
2
2
2
2
2
2
3
2
2
4
3
2
3
2
3
2
2
2
3
3
3
2
1
2.5
Comms & Info 11
2
2
3
3
3
3
3
4
4
2
3
3
2
3
3
4
2
3
3
3
3
3
2
1
2.6
Comms & Info 12
Average by Participant
CNA Update Feb 2010
2
3
3
3
2
3
4
4
3
3
4
4
2
3
3
5
2
2
3
3
3
2
1
3
2.9
2.1
2.1
2.2
3.3
2.1
2.3
2.4
2.9
2.5
2.4
3.3
2.4
2.2
2.8
2.2
3.1
2.2
2.1
2.2
2.8
2.4
2.5
2.1
2.1
2.4
A-15
2.1
2.4
2.4
2.7
Married with Children Perception Survey Results
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
Accommodation 1
3
2
3
3
2
4
3
2
3
3
3
3
2
2
4
2
2
3
2
2
3
2
2
2
2
4
2
3
2
4
3
3
3
3
Accommodation 2
3
2
3
3
2
4
2
3
4
2
4
1
2
3
4
3
2
3
2
2
3
4
2
2
2
2
2
3
2
2
3
3
3
2
Accommodation 3
0
0
0
0
2
3
2
3
3
2
3
0
0
3
3
2
2
2
2
2
2
2
2
2
2
2
2
0
2
2
3
3
3
3
Accommodation 4
2
3
2
3
2
4
1
3
2
2
4
1
2
4
4
2
3
2
2
2
3
4
2
2
3
3
2
1
2
3
3
3
3
3
Youth & Childcare 5
3
2
2
3
2
3
2
3
3
5
2
1
2
2
4
4
3
3
4
4
4
2
2
2
3
3
4
5
2
5
4
3
3
4
Youth & Childcare 6
2
3
2
3
2
3
2
2
2
2
4
2
2
2
4
2
3
3
3
2
4
2
2
2
3
2
3
3
2
3
3
3
3
3
Youth & Childcare 7
2
3
2
3
2
3
2
2
2
2
4
2
2
2
4
2
2
3
3
2
4
2
2
2
2
2
3
3
2
3
3
3
3
3
Youth & Childcare 8
2
3
2
3
2
3
1
2
2
2
4
2
3
2
4
3
3
3
3
2
3
2
2
2
2
3
3
3
2
3
3
3
3
3
Youth & Childcare 9
2
2
2
3
2
3
2
2
2
2
4
2
2
2
4
2
3
3
1
2
2
2
2
2
2
3
3
3
2
3
3
3
3
3
Social & Recreational 10
2
2
1
3
2
3
2
3
3
3
4
3
4
2
3
2
3
2
2
4
4
3
1
2
3
3
3
3
2
3
3
3
4
4
Social & Recreational 11
2
2
3
3
2
3
2
3
3
3
4
3
4
2
2
2
3
3
4
4
4
3
3
3
3
3
3
3
2
3
3
3
3
3
Social & Recreational 12
4
2
3
2
2
2
1
3
3
3
4
2
2
2
1
2
2
4
3
4
2
3
2
2
2
2
4
4
1
3
3
3
3
3
Social & Recreational 13
2
2
3
2
2
3
2
3
3
3
4
3
2
3
1
2
2
4
4
4
3
3
3
2
2
2
3
1
2
2
3
3
2
3
Social & Recreational 14
3
2
3
2
2
3
2
3
3
3
4
3
3
2
1
3
2
5
4
4
4
3
3
1
2
3
3
3
2
3
3
3
2
3
Social & Recreational 15
2
2
4
2
4
4
2
3
3
4
4
1
2
1
3
2
1
3
4
2
4
3
1
2
2
2
3
3
2
3
3
3
2
2
Comms & Info 16
3
2
2
1
3
2
2
3
3
3
3
1
2
2
3
2
2
3
4
4
3
3
2
2
2
2
3
2
1
3
3
3
3
3
Comms & Info 17
4
4
2
3
3
4
4
3
3
4
4
3
2
4
3
3
2
4
3
3
3
3
2
2
2
2
3
2
2
3
3
3
4
3
Comms & Info 18
2
2
2
2
3
3
2
3
3
2
4
3
2
2
3
2
2
3
4
4
4
3
2
2
2
2
3
3
2
3
3
3
4
3
2.4
2.2
2.3
2.4
2.3
3.2
2.0
2.7
2.8
2.8
3.7
2.0
2.2
2.3
3.1
2.3
2.3
3.1
3.0
2.9
3.3
2.7
2.1
2.0
2.3
2.5
2.9
2.7
1.9
3.0
3.1
3.0
3.0
3.0
Average by Participant
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
Accommodation 1
2
3
2
2
2
3
2
2
2
3
2
3
2
2
2
2
2
2
3
2
2
2
1
3
3
2
4
4
2
3
3
2
4
2
Accommodation 2
2
2
2
1
2
2
2
3
3
3
2
3
3
2
2
2
2
2
4
2
2
2
1
2
2
3
4
4
2
3
2
4
4
3
Accommodation 3
2
2
2
2
2
3
2
2
3
0
1
2
2
2
2
2
3
2
3
2
2
0
2
0
2
2
3
3
2
3
2
3
2
2
Accommodation 4
2
3
2
2
2
3
2
2
4
4
2
3
1
2
2
4
3
2
3
2
3
2
1
2
2
2
3
4
2
3
2
2
3
3
Youth & Childcare 5
3
4
2
2
2
3
2
2
3
4
4
5
3
3
1
2
2
2
4
3
4
2
3
0
5
3
4
4
3
3
3
3
3
3
Youth & Childcare 6
2
4
2
2
2
3
2
2
3
2
2
2
3
3
2
2
3
2
4
2
2
2
3
0
2
3
4
4
4
3
2
2
2
4
Youth & Childcare 7
2
4
2
2
2
3
2
2
2
2
2
2
3
3
2
2
2
2
2
2
2
2
3
0
2
2
4
4
3
3
2
2
2
3
Youth & Childcare 8
2
3
2
1
2
3
2
2
2
2
2
2
2
3
3
2
3
2
4
2
2
2
3
0
2
1
4
4
3
3
2
2
2
3
Youth & Childcare 9
2
3
2
2
2
3
2
2
2
2
2
2
2
3
2
2
2
2
2
2
2
2
2
0
2
1
4
4
3
3
2
2
2
3
Social & Recreational 10
3
3
2
2
2
3
2
2
4
4
2
2
3
4
3
3
3
3
4
3
3
2
3
4
4
2
3
4
3
3
2
3
3
2
Social & Recreational 11
3
3
2
2
2
3
2
2
4
4
2
3
4
4
3
3
3
3
4
3
3
2
3
4
4
2
3
4
3
3
2
3
3
2
Social & Recreational 12
3
3
2
2
2
3
2
3
3
3
2
2
4
2
3
1
3
2
3
3
2
2
2
3
2
2
3
4
3
3
2
2
1
2
Social & Recreational 13
2
3
1
2
2
3
2
3
3
2
2
2
3
2
3
4
3
1
3
1
2
2
3
3
3
2
3
4
3
2
2
3
2
2
Social & Recreational 14
2
3
2
2
5
4
2
3
3
3
3
0
4
4
4
3
4
2
3
3
3
2
3
3
4
2
3
4
3
3
2
2
2
3
Social & Recreational 15
3
3
2
2
2
3
2
3
4
2
2
3
3
3
2
2
3
3
4
3
2
1
3
1
4
2
4
3
3
3
2
3
3
3
CNA Update Feb 2010
A-16
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
Comms & Info 16
3
3
1
2
2
3
2
3
2
3
2
2
2
2
1
1
3
2
3
2
2
1
3
2
4
2
3
2
3
3
2
2
3
2
Comms & Info 17
3
3
1
2
2
3
2
3
3
3
4
4
4
3
2
3
3
3
5
3
2
2
3
2
4
2
4
4
3
3
3
3
2
4
Comms & Info 18
3
3
1
2
2
4
2
3
2
4
2
2
3
3
3
3
3
2
4
2
3
1
3
2
4
2
3
3
3
3
2
2
2
3
2.4
3.1
1.8
1.9
2.2
3.1
2.0
2.4
2.9
2.8
2.2
2.4
2.8
2.8
2.3
2.4
2.8
2.2
3.4
2.3
2.4
1.7
2.5
1.7
3.1
2.1
3.5
3.7
2.8
2.9
2.2
2.5
2.5
2.7
Average by Participant
69
70
71
72
73
74
75
Average by Average by
Question
Area
76
Accommodation 1
2
2
2
2
4
3
2
3
2.5
Accommodation 2
2
2
2
3
4
4
3
2
2.6
Accommodation 3
2
2
2
0
3
3
3
2
2.0
Accommodation 4
2
2
2
1
3
4
3
2
2.5
Youth & Childcare 5
2
3
2
4
4
4
3
3
3.0
Youth & Childcare 6
2
3
2
4
3
2
3
2
2.6
Youth & Childcare 7
2
3
2
4
3
2
3
0
2.4
Youth & Childcare 8
2
3
2
4
3
4
3
3
2.5
Youth & Childcare 9
3
3
2
4
3
4
3
0
2.4
Social & Recreational 10
3
4
2
4
3
3
3
2
2.8
Social & Recreational 11
4
3
2
4
4
3
4
3
3.0
Social & Recreational 12
2
2
1
3
2
2
2
3
2.5
Social & Recreational 13
2
2
2
3
2
2
3
3
2.5
Social & Recreational 14
3
5
2
3
3
2
3
3
2.9
Social & Recreational 15
2
4
2
4
3
3
3
2
2.7
Comms & Info 16
2
2
2
2
2
3
2
3
2.4
Comms & Info 17
3
4
2
4
3
4
4
2
3.0
Comms & Info 18
2
3
2
3
2
4
3
3
2.7
2.3
2.9
1.9
3.1
3.0
3.1
2.9
2.3
2.6
Average by Participant
CNA Update Feb 2010
2.4
2.6
2.7
2.7
A-17
Married without Children Perception Survey Results
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
Accommodation 1
3
3
2
2
2
1
2
2
2
3
2
2
2
2
2
3
2
2
2
2
3
5
4
3
3
3
3
2
2
3
4
2
2
2
Accommodation 2
2
4
2
2
3
2
2
1
4
3
3
3
2
2
2
2
2
2
2
2
2
5
3
3
3
2
3
2
3
2
4
1
2
2
Accommodation 3
2
3
2
2
2
2
2
3
0
0
2
2
2
2
2
2
2
2
2
3
2
2
3
2
3
3
0
2
3
0
0
2
3
0
Accommodation 4
3
4
2
3
3
1
2
3
3
3
3
3
2
2
2
3
2
2
2
3
2
1
2
2
3
3
3
2
2
2
2
2
3
2
Community Support 5
3
4
3
3
3
1
2
3
3
4
2
2
3
3
2
2
2
2
3
2
2
4
4
3
3
2
0
4
3
3
4
3
3
0
Community Support 6
3
4
3
3
3
1
2
3
3
4
2
2
3
3
2
2
3
2
3
2
2
4
4
3
3
2
0
4
3
5
4
3
3
0
Community Support 7
3
3
2
3
3
1
2
3
3
4
2
2
3
3
2
3
2
3
3
2
2
2
4
3
2
2
0
4
2
3
1
3
3
0
Social & Recreational 8
2
5
2
3
3
2
2
3
3
4
3
4
3
3
3
3
2
3
4
2
3
2
3
4
4
3
4
5
2
4
3
3
4
2
Social & Recreational 9
2
4
2
3
3
2
2
4
4
4
3
4
3
3
3
3
2
3
4
2
3
2
3
4
4
3
4
5
2
3
3
2
3
2
Social & Recreational 10
2
3
2
2
1
1
2
3
3
2
1
1
3
2
3
2
2
2
2
2
3
2
3
2
3
2
3
4
3
3
3
2
2
1
Social & Recreational 11
2
4
2
2
2
1
2
3
4
2
1
2
3
2
3
2
2
2
3
3
3
2
3
2
2
2
4
4
3
2
2
2
3
2
Social & Recreational 12
2
4
3
2
2
2
3
3
4
4
1
2
5
2
4
4
2
4
4
3
3
4
4
2
3
2
4
4
3
2
2
3
3
3
Social & Recreational 13
2
4
2
2
2
1
2
4
3
3
3
2
3
3
3
2
3
2
2
3
2
3
4
4
3
3
4
3
3
4
2
2
2
2
Comms & Info 14
2
4
2
3
2
2
2
3
4
4
3
2
2
2
2
2
3
3
1
3
2
3
3
3
4
3
3
3
3
4
2
2
3
2
Comms & Info 15
3
5
2
2
3
2
2
3
4
4
4
2
3
3
3
3
4
3
3
3
2
4
4
4
3
3
4
3
3
3
3
3
4
2
Comms & Info 16
2
4
2
3
2
2
2
3
4
4
4
2
3
2
2
2
3
3
4
2
3
3
4
4
4
3
4
4
2
4
3
2
3
2
2.4
3.9
2.2
2.5
2.4
1.5
2.1
2.9
3.2
3.3
2.4
2.3
2.8
2.4
2.5
2.5
2.4
2.5
2.8
2.4
2.4
3.0
3.4
3.0
3.1
2.6
2.7
3.4
2.6
2.9
2.6
2.3
2.9
1.5
Average by Participant
35
36
Average
by
Average
38 Question by Area
37
Accommodation 1
2
4
2
3
2.5
Accommodation 2
2
3
2
2
2.4
Accommodation 3
0
3
0
0
1.8
Accommodation 4
2
2
2
0
2.3
Community Support 5
0
3
0
0
2.4
Community Support 6
0
3
0
0
2.5
Community Support 7
0
3
0
0
2.3
Social & Recreational 8
2
4
3
3
3.1
Social & Recreational 9
2
4
2
3
3.0
Social & Recreational 10
2
3
2
1
2.2
Social & Recreational 11
2
4
2
3
2.5
Social & Recreational 12
2
4
2
2
2.9
Social & Recreational 13
2
2
2
2
2.6
Comms & Info 14
3
2
1
2
2.6
Comms & Info 15
3
3
0
3
3.0
Comms & Info 16
2
4
2
3
2
2
2.4
3.9
2.2
2.5
2.4
1.5
Average by Participant
CNA Update Feb 2010
2.3
2.4
2.7
2.8
A-18