1 Chapter Introduction and Background 1.1 Copius Consulting Ltd and FPM Chartered Accountants LLP and Limavady Community Business Development This report is the culmination of Peace II extension funding for the Limavady Community Forum in respect of the Community Business Development Programme that had successfully run under a one-year pilot in 2005, culminating in a research paper on the sustainability of the sector and the impact of the project in August 2007. During that period significant support and assistance was provided to the Voluntary and Community Sector in the Limavady Borough. This was in the main provided by the Council Community Development Unit and the Limavady Community Forum. The support took the form of professional advice and advocacy as well as the provision of skills training and, as is the case with the majority of the Community / Voluntary Sector, much needed financial assistance. The Social Economy is a concept that has been long advocated by the Labour Government as a means to empower and provide community and voluntary sector organisations with the skills to become self sustainable and independent purveyors of their own strategic direction. This approach carries with it significant benefits, for instance the longer term cost reduction for health, education, employability and economic agendas, not to mention the enhanced community infrastructure and capacity exists, which cumulatively can make an area, in this case, Limavady, a more attractive place to live and work. Copius Consulting Ltd and FPM Chartered Accountants LLP is a strategic partnership that has delivered many cutting edge consultancy commissions both in Northern Ireland and the UK. Copius Consulting Ltd is a Community Development specialising Consultancy company, originally formed as a means to make easier the complicated Public Funding processes for the Community and Voluntary Sector. The organisation, in its relatively young life has secured substantial Public and Private Sector investment to Community and Voluntary Sector organisations as well as having worked extensively with a number of Northern Ireland’s Premier Social Economy Enterprises, some of which will be considered in the relevant benchmarking section of this document, Section 3.4. FPM was established in Newry in August 1991 and is a client-focused, euro friendly chartered accountancy and business consultancy, partnership practice with offices in Newry, Belfast Dungannon and Dundalk. A member of Polaris Independent Accountants International network with offices located throughout the world, FPM has specialist skills in accounts preparation, audit, tax planning, cross border business and tax advice, business consultancy, strategic Limavady Community Forum; Community Business Development Project Stage II 1 planning, corporate finance, financial management, project management, wealth management and public sector consultancy including economic appraisals and evaluations. FPM continue to conduct substantial appraisal processes for many of the largest public funding agencies in Ireland, including International Fund for Ireland, Co-operation Ireland, Invest NI as well as Government agencies to include, Department for Social Development, Department for Enterprise, Trade and Industry and Department for Rural Development. Having been successful in the tender for this particular piece of work, the strategic partners have committed to investigate and identify the relevant information, resources, skills and capacity to deliver on the desired outcomes of the commission. The agreed goals the Consultant team adopted were as follows; Investigate and signpost the provision of the opportunities for training to build the capacity of the groups, which will lead to a strong community infrastructure Engage with groups and assess the ability to take forward a community business to enable them to become self-sustainable. This will have included those perceived successful community businesses in Limavady Borough as well as through the wider audit of all identified community organisations. Suggest structures that can provide opportunities for networking to include statutory, voluntary agencies and small businesses to share good practice By animating to these goals and through this report it is anticipated that the following outcomes will be delivered. The community infrastructure will have a clearer understanding of the Social Economy and its direct relevance to Limavady Borough. That the necessary skills and attributes to operate successfully within the Third Sector can be identified and obtained in Limavady That exemplars of positive social enterprise across Northern Ireland can afford social entrepreneurs the opportunity to share good practice, identify problems and pitfalls and survive in a competitive open market. That the Third Sector is alive and well in Limavady Borough and that the Community Infrastructure can be embellished through some further strategic direction. That Limavady Community Forum can play a much more proactive and progressive role in the Community Voluntary Sector within the Limavady Borough. Limavady Community Forum; Community Business Development Project Stage II 2 1.2 The Scope /Boundaries of this Study When considering the impact of a project such as this it is important that we qualify the boundaries and parameters for this study. To this end we have attempted to provide a holistic overview of the Limavady Borough in bite size sub sections relating to the geography, demography and spatial overview. 1.2.1 Geographic Profile The Limavady Borough is situated in the North West of Northern Ireland and covers approximately 586 square kilometres (239 square miles). The Borough has a strong manufacturing base with new technology companies recently attracted and a quality tourist product and local hotels. The Borough also has a significant army base (due to close in 2008) and HMP Magilligan within its boundaries. Coleraine. It is strategically located between larger urban populations in Derry City and It is close to City of Derry Airport and the Council area hosts the Magilligan- Greencastle ferry. The perceived larger towns in the Borough, Include Limavady itself and also Dungiven in the foothills of the Glenshane Pass and Ballykelly heading north towards Derry. 1.2.2 Demographic Profile The Borough has a substantial rural population and a proportionately large number of farms. The rural community accounts for approximately 63% of the total population and 2.4% of farm business in Northern Ireland. In 2005 there were a total of 646 farms in the Borough, employing 1,293 people, nearly 15% of the workforce. While Limavady has 1.9% of the total population of Northern Ireland, 1,293 people were employed on the farms in Limavady represent 2.5% of the total workforce employed on farms in Northern Ireland. It also represents 14.7% of the 8,814 total employee jobs in the Borough in 2003. Although not an express focus of this report, it is worthy of note that Rural life and trades such as farming have suffered in recent years, compounded by problems presented by Foot and Mouth disease outbreaks, Bird Flu and now decreasing economic activity as suppliers seek to source produce from cheaper sources. These characteristics are certainly not restricted to the Limavady area, indeed it is a Northern Ireland wide phenomena and the ability to adapt and change are Limavady Community Forum; Community Business Development Project Stage II 3 messages, through this social economy process, that may encourage the rural communities to think laterally of their means to generate sustainable incomes. Limavady Borough Council has 15 elected members drawn from three electoral areas Bellarena, Benbradagh and Limavady town. The Council make-up after the 2005 local government elections was: Six Sinn Fein (40% of seats); Three Democratic Unionist Party (20% of seats); Three Social Democratic and Labour Parties (20%); Two Ulster Unionist Party (13%); One UUAP (7%). The 2001 census indicated that an estimated 32,422 people were living in the borough of Limavady. Equating to some 10,000 households, living within the 15 wards of the borough this represents just fewer than 2% of Northern Ireland’s total population. Approximately 57% of the Borough was from a Roman Catholic community background and 42% from a Protestant community background. Three wards – Dungiven, Feeny and Upper Glenshane – have large Roman Catholic community background majorities and smaller protestant minorities. Most wards in the Borough have significant minority populations, reflecting the make-up of the Borough as a whole. Limavady Borough has 8284 children, 20,371 persons of working age and 3767 pensioners, representing 26%, 63% and 12% of the total local population respectively. The most populated wards are Greysteel and Aghanloo where 7010 live, representing 22% of the area’s total population. The least populated ward is Roeside where 1466 people live. Over the ten-year period 1991-2001, the population increased by 10%, compared to a 7% increase in Northern Ireland as a whole. In this same period, the number of children (under 16) decreased by 5%, while the number of persons of working age and pensionable age increased by 21% and 18% respectively. It is worth noting that the rate of increase for people of working age is more than double the Northern Ireland average population predictions over the fifteen-year period Limavady Community Forum; Community Business Development Project Stage II 4 2000-2015 predict an expected growth in the elderly population, in Limavady Borough, to be almost two and a half times the Northern Ireland average. Limavady has a large working age population and a wide sectoral employment mix, with a higher than average dependence on core manufacturing businesses, employing over 25%. These are higher than both the UK and Northern Ireland averages. In recent years, diversification into electronics and computer products industries has been endorsed by the decision of investors to locate in the area. This is an interesting observation as it presents a corollary, whereby the ability for higher concentration of specific skills sets makes the area industrially viable, however the dependence on these specific industries and the affirming of accepted norms in terms of particular skills can mean that people do not possess the drive or desire that entrepreneurship, in this instance social entrepreneurship can bring. The population density in the borough is 57 persons per square kilometre, compared with a Northern Ireland average of 125. In terms of population density, Limavady is the 5th least dense area in Northern Ireland, which reflects the predominantly rural nature of the borough and its demography. This in itself presents a number of challenges for this process as making available suitable and essential training in central locations seems certain to alienate certain groups / community associations at the expense of others. Also should best practice sharing workgroups be established, the citing of these same groups will also present a challenge. At this early juncture we feel it is important to stress the present and potential pivotal role that Limavady Community Forum can play in energising the social economy in Limavady. 1.2.3 Social Deprivation in Limavady Social disadvantage is assessed using the Noble Indices of Multiple Deprivation (MDM). Across the present 26 local authority areas there are 582 electoral wards and 890 Super Output areas. Each is assessed using the domains from 1-582 with 1 being the most deprived and 582 the least deprived. Of the 582 wards in Northern Ireland, Limavady Borough has wards that range from the 31st most disadvantaged (Greystone) to 452nd (Rathbrady). However, within those wards there are a number of areas perceived as having significant socio-economic need, a number of these wards are identified at Super Output and Census Output Area profile. The data below highlights the Limavady Community Forum; Community Business Development Project Stage II 5 key socio-economic indicators from the Census and other management sources. Data has been rounded to the nearest percentage throughout. The Multiple Deprivation Measures indicate that Binevenagh, Coolessan and Feeny are the three most deprived wards in the borough. Of the 15 wards within Limavady Borough, two (Binevenagh and Coolessan) rank within the 100 most deprived in Northern Ireland, with the Feeny ward being placed within the next group of 100 most deprived wards. In terms of population, 10% of the borough’s population live within the 100 most deprived wards in Northern Ireland and 6% live in the next 100 most deprived wards. Where the Super Output Area ranks in the top 20% most deprived for any particular index the ranking is given in bold. SOA Multiple deprivati on Income Employ ment Health & disab'y Educ'n, skills & training Proximi ty to service s Living environ ment Crime & disorde r Income affectin g older people 738 Income affectin g childre n 527 Aghanloo 1 695 564 619 672 510 505 814 Aghanloo 2 520 486 499 627 397 195 566 672 460 Ballykelly 408 501 231 330 93 260 101 340 124 610 Coolessan 419 95 399 182 262 23 390 89 530 492 167 Dungiven 282 160 225 637 280 Enagh 1 Enagh 2 664 109 745 120 534 173 596 42 534 109 412 264 689 228 72 421 785 412 723 136 679 103 101 555 74 325 161 Feeny 250 264 317 828 Forest Glack 545 359 553 399 453 336 253 768 384 97 736 645 377 249 194 79 603 497 821 847 581 483 220 289 213 188 380 719 249 433 198 170 Greysteel 1 222 215 Greysteel 2 Greystone 568 78 680 73 835 90 360 172 665 234 535 55 440 389 487 329 560 44 880 104 214 202 241 48 Magilligan 341 330 656 541 Rathbrady 226 626 575 402 713 631 577 731 518 644 Roeside 327 320 212 252 521 544 343 428 The Highlands 205 286 207 270 210 706 70 323 142 371 787 295 242 Upper Glenshane 364 316 464 560 304 105 196 855 285 153 288 211 At the other end of the scale, there is only one ward (Roeside) among the 166 least deprived in Northern Ireland. In terms of population, 5% of the borough’s population lives in this ward, which falls within the 166 least deprived wards. With 78% of the total borough population living in the middle ranking wards which gives the borough a context when placed within the Northern Ireland Multiple Deprivation Measure. When all the wards are taken together and compared with other Local Government Districts, Limavady is ranked 8th out of 26 – on average, Limavady is the 8th most deprived Local Government District in Northern Ireland. Limavady Community Forum; Community Business Development Project Stage II 6 The child poverty measure shows the percentage of children in each ward who live in households that claim means tested benefits. The most deprived wards are those containing more than 50% of children living in households which are in receipt of means tested benefits these are located in Coolessan, Binevenagh and Feeny. Coolessan supports 76% of children living in households claiming means tested benefits. When examining the claimant count rate, which shows the number of people claiming unemployment related benefits as a proportion of the number of working age residents, the three wards with the highest number of Unemployment Benefit claimants are Greysteel, Coolessan and Dungiven. Social enterprise seeks to energise the local community to become more self reliant and to establish means to develop and deliver products or services that can promote inward investment, increased economic activity, enhanced skills and educational attainment as well as community safety and social inclusion benefits, all of which if developed correctly can have a positive bearing on the perceptions of deprivation in afflicted areas. 1.2.4 Agency and Partnership Strategies; Introduction It is important to recognise that central to a healthy and progressive community lie the initiatives undertaken by statutory agencies and voluntary partnerships to lay down action plans to manage strategically the issues effecting their specific remit of responsibility. On their own the role of such agencies in tackling issues are random and unattached but together they enable a degree of stability within the community to manage issues of community tension, crime, poor income, substandard housing, safer communities, better health awareness and educational opportunities. With the introduction of RPA it is hoped that a statutory role will be enacted for agencies to participate as partners in a strategic community planning initiative in each of the 11 council areas. This at present provides the key to stabilising communities and helping invigorate capacity and confidence which is often lacking. This consultation process and the research that has underpinned it has certainly highlighted the dearth of these facets of community life in certain sections of the Limavady Borough, particularly as this report focuses on social economy enterprise. There is no doubt that much success attributable to excellent performance in a business field is a result of the skills, passion and drive of individuals. The same can be said of community development, community enhancement and ultimately community enterprise. What is evidently lacking in this area is the necessary skills for groups to function independently and without continual assistance from public sector and statutory agencies. Limavady Community Forum; Community Business Development Project Stage II 7 This is in no way a criticism of the community infrastructure of Limavady, moreover an observation. For many, Limavady Council could be doing so much more with respect to Community development initiatives. This report is a positive step as it seeks to address the inadequacies by highlighting the necessary tools for success but also to remove the need for ongoing assistance from Council. Council in their defence have acted in line with Community Animation processes and the principle of Community Development. What appears to have happened is that a vast proportion of the Community and Voluntary sector in the area have been prepared to ‘satisfice’ based on the level they have reached and dependent upon the level of ongoing assistance received from Council or other statutory strategic agencies. This process seeks to assert the position of Limavady Community Forum as a conduit for the delivery of positive Community development and community enterprise as part of Stage II Community Business Development manager. The role of the manager, albeit successful is based on the fact that a dedicated resource was available to prepare the conditions for such advances. However as with revenue-funded posts in the World of ‘Development’ the end goal ultimately is to be able to remove the resource after the allotted timeframe having developed capacity to sustain independently. A huge opportunity exists for the Community Forum to formalise as a purposeful, strategically focused body that can enhance the level of ‘Community’ in Limavady. 1.2.5 Limavady Borough Council’s Community Development Unit In their Community Support Plan the Community Development unit acknowledged the “Beyond the Centre” document, published in 2000. This publication defines community support as “the processes and the activities through which local authorities stimulate and enable groups of people to express their needs, support them through collective action and assist them with projects and schemes as part of the overall objective of encouraging active citizenship”. Limavady borough council have attempted to develop a Community Support Plan which is community focussed, comprehensive, and demonstrates active community involvement. The mission statement of the Community Development unit is to “Serve the community of Limavady Borough in a way that meets its needs for service provision, economic prosperity and sustainable development.” Limavady Community Forum; Community Business Development Project Stage II 8 The plan includes practical actions and targets that commit the local authority to implement the activities that will further enhance the support work it undertakes for and with the community / voluntary sector in the Borough. It is anxious to review and improve where appropriate its assessment of need, targeting of resources, use of community facilities, and support for local community / voluntary groups. At the Support Plan’s core lay aims that would enable the development unit in Limavady Borough Council to shape policy development; build communities; promote active citizenship; tackle disadvantage. The council’s Community Development Unit set its primary aim “to develop capacity and leadership within the context of integrated planning processes for the delivery of services to people most in need” The development of Limavady Community Forum should be the primary voice for the community / voluntary sector in the Borough. The development of youth interests and representation, the development of leadership within the community / voluntary sector were also acknowledged as key issues in the community support plan. The Limavady Borough Council Community (Good) Relations Audit and Strategy is implemented through the Good Relations Officer, a post that is fully funded until 2008 through Limavady LSP and Peace II Extension funding. The Councils’ Good Relations Vision Statement is for “an open and welcoming community where all people feel equally valued, and diversity is celebrated”. The Good Relations principal objectives for the Council are to: Create structures that will permit a greater degree of meaningful cross community contact; Implement effective ways of addressing community, social and ethnic conflict issues; Increase understanding and co-operation between different parts of the Borough’s community; Promote respect for diversity in own and shared cultural traditions respecting equality for all; Enable and proactively encourage capacity building in all groups in line with Section 75 Northern Ireland Order taking in to account disabled, ethnic and social minorities, sexual preferences and the promotion of good relations. 1.2.6 Northern Ireland Housing Executive The current stock of public sector housing is illustrated by the Housing Executive stock total for the district of 1,634. This is spread across some 34 Northern Ireland Housing Executive estates Limavady Community Forum; Community Business Development Project Stage II 9 and includes rural stock. The largest estates are in Hospital Lane, the Glens and Edenmore Road, all of which are located in Limavady town. Housing Associations also provide accommodation in the borough, their stock totals 347 properties. Some 10,000 households make up the Limavady Borough. 62.3% of homes are owneroccupied and 24.8% of homes are rented from the Housing Executive. Limavady is one of six Council areas with mixed identity housing estates. The majority of void stock is located in Limavady town and by Northern Ireland standards is generally low. There is no void stock in the rural areas. The executive’s figures indicate that, within the borough, demand is highest in Dungiven and lowest in the rural areas. Several initiatives are being undertaken by the Housing Executive in the borough to improve housing and assist communities. The NIHE in Limavady are planning significant investment in the Roe Valley Area at Risk. These include a major Multi-Element Improvement scheme which will realise a phased approach to bring dwellings up to a design standard suitable for a future 30 years. The MEI Scheme proposed by the NIHE will cover 64 properties in Phase One in 2008 in Sperrin Road. This will be followed by further phases due in 2009 in Rathbeg and Mullett Place, and 2010 in Eventide. While district staff are working with the local community in the Binevenagh ward (ranked 24th in the Noble Multiple Deprivation Index and one of the 100 most deprived wards in Northern Ireland) to provide a level of regeneration within the estate and an improvement scheme is being prepared to address issues identified. An aside to the core of this report, however one which is worthy of note when considering the future of social economy in Limavady is to prompt some thoughts on the potential of Community associations taking the lead of Aghanloo Community Association who have obtained a derelict flat and presently rent for ongoing income to sustain the work in the community. This excess stock presents an opportunity for this to be extended further, or further down the line it may be possible that a purposeful Community Consortium, entitled Limavady Community Forum may acquire several geographically spread households and utilise this as a means to develop substantial income sources for longer term sustainability. 1.2.7 Limavady Local Strategy Partnership Limavady Community Forum; Community Business Development Project Stage II 10 The LSP’s were established to administer the EU Special Peace and Reconciliation Programme for Northern Ireland. They have helped fund many projects under the Peace I and Peace II programmes, and now, coming to an end under the Peace II Extension Programme. The Peace II Extension programme has an enhanced focus on reconciliation outcomes. The content of this report has been at the bequest of the Limavady Local Strategic Partnership, thus emphasising their support for social economy initiatives and positive community development. The LSP have been responsible for the funds for the delivery of a number of specific projects including Limavady Community Forum and their Community Business Manager - to work with all voluntary and community groups in the Borough. Its aim is to build the capacity of 26 groups, establish five new community businesses, implement 20 training workshops with 20 participants per workshop, and the organisation of an information and networking event. The successes of this project are not a focus of this report but will be considered as it is felt that some of the outputs delivered, and some of those that were not delivered are testament to the conditions conducive to Community Enterprise in Limavady. The Community Business development Officer post was funded through the Limavady Borough Council’s community support plan and provided the opportunity for council to act as a supporting agency in progressing business opportunities in the community / voluntary sector. The community Business Development Officer undertook a number of tasks to enhance the sector and skill business practice into the sector groups. Some time was spent contacting both fund providers and groups liaising by correspondence and personal visits. General administrative tasks where undertaken and a training needs analysis was prepared for a focus group session. The CBDO also arranged workshop sessions and presentations on social economy and endeavoured to enlist the interest of groups in this opportunity. One such undertaking was the production of a Community Sustainability Pack in August 2007. The CBDO also presented and supported the process of seeding grants for business development in conjunction with the Council’s economic development unit and this is where the 5 groups took direct funding to encourage and support their progress The LSP also funded Hands that Talk, to develop training, educational and social opportunities for deaf and hearing people throughout Northern Ireland. The Dungiven Dry Arch Centre received funding for a project Youth Together. This was designed to enable them to develop training, volunteering, arts and craft and business skills of young people. Unfortunately, Local Strategy Partnerships are presently being wound up across Northern Ireland as it is quite apparent that an ally of the social economy concept prevailed. Some further brief examples include; Limavady Community Forum; Community Business Development Project Stage II 11 Roe Valley Enterprises - Better Business, Better Communities – was funded to help maximise the growth and employment potential of the social economy in the Borough. LATCH was funded to facilitate and organise a two-day music festival, Rock Harmony including facilitation of various minority communities and youth participation. Benedy Community Association received funding for the employment of three workers (two part-time) within their community centre for the project Rural Matters. Perhaps one of the most exciting social enterprise initiatives which received funding was the Limavady Community Development Initiative, based in the Roe Valley Hospital site in close proximity to both Roe Valley Area at Risk and Bovally, which it purchased for approximately £2 million. LCDI received £200,000 support from Limavady Borough Council toward the purchase of the site. It operates in Limavady providing a range of advice and development services. Limavady Community Development Initiative is a cross-community voluntary organisation which was launched in 1987. A community audit of the two disadvantaged wards of Coolessan and Benevenagh, carried out in 1998 confirmed the need for a regeneration initiative in the area, with 80% of respondents supporting a multi-functional community facility. Limavady has received a much needed boost following the £3m transformation of Roe Valley Hospital into a new community complex. Amenities offered by the grade B+ listed former workhouse include day care for older people and people with disabilities, a playgroup, after school club, an employment and benefits advice centre and debt counselling service. The site also includes 3,800 square metres of office space and four new apartments for vulnerable people. The Roe Valley Community Complex has already surpassed all expectations, stimulating the local economy and creating jobs in a disadvantaged area. This significant historic building has been refurbished with consideration to its previous prestigious image in a sensitive way. It also now employs 134 people and provides the Limavady Community Development Initiative (LCDI) with an annual income of £200k. It is hoped that perhaps through initiatives like this, sustainability can be developed to enhance the social economy element of community business potential with the driving force coming from the Limavady Community Forum as a lead agency. The excellent funding made available to the sector through the LSP and Peace II extension will soon cease and this will put even further impetus on the community / voluntary sector to source alternative methods of sustaining its groups and activities. From the examples cited above it is apparent that the will exists for positive interventions to be developed and deployed, albeit based on the presence of large scale public sector finance, in these instances from Council and EU Special Programmes Body. What must occur is that this Limavady Community Forum; Community Business Development Project Stage II 12 ‘will’ is embraced and nurtured through the development of the necessary skills to promote self reliance and sustainability. 1.3 Process deployed by Consultants team The primary research for the study involved a questionnaire and personal interviews with representatives from the organisations identified in the original study brief and from research undertaken to ascertain as broad a list of organisations within the community voluntary sector as possible. The aim was to gather wide ranging quantitative information (with specific focus) about the perceptions and needs of the community and voluntary sector in the Limavady Borough to enable the report to address the issue of training needs, support and sustainability amid the sector’s current climate of change. Copius Consulting and FPM as a team undertook research to provide a baseline of organisations’ perceptions of need and capacity against a background of their sustainability. The project approach and methodology that was used had three key aspects: 1. The development and deployment of a Community Audit, encompassing a Community based self assessment tool with respect to perception of position in terms of the Social Economy 2. Significant community consultation with sample community groups and those who have taken steps into the social economy, predominantly through the Community Business Development Manger at Stage I. An assessment of the Social Economy in Limavady 3. An identification of opportunities for developing social economy sector in Limavady Borough, redefining roles of the Limavady Community Forum and the members thereof as well as determining means for peer education through best practice, education and training needs scope To further understand the means deployed it is important to take some time in this report to outline steps undertaken to get us to this point. 1.3.1 Community Audit; Based on the requested information as detailed in the Terms of Reference as well as through the project inception meeting in Glenshane House, Dungiven the following rationale was applied to production of a community audit. Limavady Community Forum; Community Business Development Project Stage II 13 The audit was sub divided to 4 discrete sections with a specific focus for each. This allows for ease of grouping and analysis as well as focused and concentrated responses The 4 sub sections utilised were as follows; About your organisation / What your organisation does / Local perceptions of LCF / Training needs analyses To promote responses freepost envelopes were provided, follow up phone calls made and an incentive for returning was offered. The key focus of the questions was to ascertain perceptions of place within a Social Economy / Community and Voluntary sector and as such referred to location and tenure of same, the level of finance utilised per annum and its sources, perceived weaknesses and opportunities for growth in the sector and any specific skills required to reach this particular stage. A total of 46 questionnaires were forwarded to the sector. Some 16 responses came from the sector while 46 questionnaires had been posted, the equivalent of some 35%. This was a relatively high response rate and an acknowledgement of the positive ethos within the sector towards information accessing on their respective organisations The questionnaire used a tick box format. In several questions, respondents were asked to choose from lists of activities and responsibility tasks and decide which most and least accurately described their organisations needs and perceptions. The questions focussed on awareness, understanding and perceptions of their organisational skills, experience and need. Participants were told that we were looking for the views of the organisation to which they belonged. In several questions, respondents were given the opportunity to add any other views in an open question at the end of the survey. A full version of the questionnaire is attached at the end of this report. In analysing the survey returns, we looked at the data from all respondents. We then subdivided the data into responses from the groups which made up the community and voluntary sector in the Limavady Borough. The groups who responded produced a varied picture of the overall identified need and there were only minor differences between the responses from the sector’s areas of activity. The consultants, therefore, did use these sets of results as a main focus and we do make reference to them on the occasions where there are significant differences. A scoring mechanism with a ranking and criteria model ranging from 1-6 was employed. The information deduced from these findings would identify the key areas of existing skills and the limit to the organisation’s capacity and experience or any barrier which might restrict or inhibit the groups’ ability to progress towards a more sustainable future with less dependence upon council grant-funding. Capacity training within the community sector is an essential pre-requisite Limavady Community Forum; Community Business Development Project Stage II 14 to reinvigorate group structure, direction and activity and to enable a more focused strategic view to be established to enhance the stability of the group and the sector as a whole. An overview of the analysis of this audit will be made in Section 2, The Social Economy in Limavady, with a fuller summary report available as appendix upon request. To accompany this, the Consultant team devised a self assessment tool with progressive levels of capacity from 1-6. Level 1 being the most dependent and consequently the farthest from Social Economy Enterprise, with Level 5/6 being those who are self reliant or almost and who have alternative means for income generation or the capacity to achieve such a situation. Of the responses the following table articulates where the Community and Voluntary Sector places themselves in terms of social economy enterprise. Level of Self reliance (1-6) Groups in this particular Rationale for this decision section Level 1 5 Capacity of group Level 2 4 Not sufficient experience Level 3 4 Experience adequate Level 4 2 Capacity and experience enabled Level 5 1 High capacity Level 6 (This grading system will be attached in the Appendices section to this report) There are as one would expect a varying degree of social economy activity and capacity within the sector. These respondents indicate the potential spread of experience and confidence which exists in the Limavady community / voluntary sector and demonstrates the necessity for focused training and capacity building to progress the sustainability within the sector 1.3.2 Community Consultation A series of interviews and meetings were held with groups in the Limavady Borough to ascertain a more specified qualitative assessment of the state of the sector in the Borough. It was felt that this was an essential element of the process and one whereby sensitivities had to be discretely handled to ensure those being interviewed did not feel this was in any way a threat, or an Limavady Community Forum; Community Business Development Project Stage II 15 attempt to ‘steal the family jewels’ so to speak and make available a successful formula for all to follow. The success of this process was therefore to instil both confidence to extract as much helpful and useful information as possible and reassurance that the information being given was being employed positively to the advantage of their group as much as to the sector as a whole. The issues that were addressed during this aspect of the strategy include: Establish the current community sector environment, overlaps in provision, ways of achieving greater efficiency in sector Assessed the potential for joint projects and development cohesion in the sector Pinpointed the aspirations of groups for the development of the sector over the next year. Suggested proposals that focus on how the Limavady Community Forum can effectively provide a central role to independently strengthen the cohesiveness of the sector and perform under the auspices of its mission statement and the sector’s needs. 1.3.3 Opportunities in the Sector in Limavady This aspect entailed a qualitative assessment of all data and research collated with respect to the Third Sector in Limavady Borough, identifying areas of relative strength and also areas of relative and directly relevant weaknesses for the sector. Much of this discussion centres around the levels of capacity to effectively govern and function as a social economy enterprise as well as the key aspect of levels of education and awareness of the opportunities within the sector itself. Limavady is a unique place, characterised by mixed rural and urban environments and flourishing and languishing community organisations to complement it is imperative that agreed courses of action are devised and deployed at the earliest possible, or the very real threat of several lower level capacity groups ceasing to exist will come to pass. There is no doubt that the people have the desire and the work ethic to make the step to community business however the levels of business acumen and efficient management would be critical given the fact that many groups function solely as a result of publicly awarded grant finance, the levels of which differ substantially. From a wholly impartial and objective viewpoint this process and the report herein has highlighted that significant opportunity exists for the Social economy to boom in Limavady. Limavady Community Forum; Community Business Development Project Stage II 16 Primary considerations can be addressed, for instance training and skills development through a more refined, streamlined and maximally efficient community delivery agent (s). The finer detail of this observation will become more apparent as the report progresses. 1.4 Conclusions This section has attempted to highlight the process utilised in order to produce this report as well as begin to scratch the surface as to the underlying issues and challenges facing the Third Sector in the Limavady Borough. There is no doubt that to promote the successful socially economic conditions not all groups can take a leap of faith overnight. On the contrary this report and the key issues raised therein will leave no doubt that this will be a complicated, though achievable path. It appears for too long Community Associations have sprung up across the Country with Limavady no exception to the rule. With the readily available public sector finance it is easy to see where some lesser invigorated / energised community groups become dependent upon handouts and as such are not progressive or lateral thinkers, choosing to ‘satisfice’ instead. By embracing the need for independence and progressive community development, assuming responsibility and accountability, there is no doubt that organisations’ such as Limavady Community Forum can play a much more pro active role in the shaping of the Community and Voluntary sector future for the area. Limavady Community Forum; Community Business Development Project Stage II 17 2 Chapter 2.1 The Social Economy; The 3rd Sector Understanding the Social Economy In order to fully comprehend the present and potential scenarios with respect to Community Business in Limavady it is important that clear consideration and understanding is obtained as to what defines the Social Economy, or the Third Sector. As with many definitions the terminology surrounding the social economy is complex. To ensure that the concept is not intimidating and cold to smaller groups’ in the sector it needs to be debunked and simplified. There was disagreement amongst those the consultants spoke to about the meaning of the term ‘social economy’. One respondent stated that the social economy was the ‘economic dimension of the voluntary sector’ – while another felt that the there was confusion between the terms social economy and social enterprise. It has become increasingly clear to Limavady Community Forum and elements within the community / voluntary sector as a whole that they will need to begin generating additional income to support their community activity in their locality of Limavady and the North West. As public funding continues to be squeezed the community / voluntary sector are being encouraged to develop social enterprise initiatives within a social economy context. As such, both respondents are correct in their assessment of ‘what is the social economy’ however this is rendered irrelevant by the fact that in an increasingly frugal World the ability to generate revenue and income for long term sustainability is critical to existence and survival as a community based project / organisation. Below are 5 example responses which could best describe social economy organisations. Definition 1: ‘A social economy organisation is a non profit distributing business with social objectives’ Definition 2: ‘Social economy organisations are non profit distributing organisations with social objectives. They are managed by voluntary management committees and independent from Government’ Definition 3: ‘Social economy organisations are non profit distributing businesses which are managed by members of the communities that they seek to benefit’ Limavady Community Forum; Community Business Development Project Stage II 18 Definition 4: ‘A social economy organisation is a not-for-profit business with social objectives’ Definition 5: ‘Social economy organisations are the economic dimension of the voluntary sector’ So what is the social economy and who does it include? The social economy embraces a wide range of community, voluntary and not-for-profit activities. It spans economic activity in the community, voluntary and social enterprise sectors. The economic activity, as with any other economic sector, includes: employment; financial transactions; the occupation of property; pensions; trading; etc. So it is clear that the social enterprise sector includes organisations which "are businesses with primarily social objectives whose surpluses are principally reinvested for that purpose in the business or in the community, rather than being driven by the need to maximise profit for shareholders and owners". Examples include co-operatives, development trusts and credit unions, community hubs with rental space and other community activities. 2.2 Understanding of the Social Economy in Limavady Borough In order to adequately paint a picture of the Social Economy infrastructure in Limavady it is essential that the parameters of the term are defined. There is no doubt given the vast numbers of community based projects / groups and associations that exist in the area, many will have an understanding of the concept whilst others perhaps lesser so. This is a clear vindication of the gaps in community capacity and education as well as questioning the core community development objectives of these same groups. This is not a fault of groups or individuals, moreover it is a case of collective responsibility that must be assumed in the first instance in order to appreciate the potential for Social Economy Enterprise in the Limavady area. The Copius Consulting / FPM strategic alliance are under no illusions that this project has come about as a result of some very positive interventions and infrastructural initiatives undertaken by the Community Business Development Manager. Funded through the Peace II programme, some of the key milestones and outputs can be viewed below; delivery of a range of community based training in a variety of business skills and issues such as: committee training, sustainability training, finance, labour relations delivery of five community business grants - £12,500 development of a community directory for the area, listing all services offered by groups a community MOT check for groups in association with Neighbourhood Renewal, NITAP, and Limavady Borough Council Limavady Community Forum; Community Business Development Project Stage II 19 Site visits to Carnhill resource Centre and Omagh Community Centre to look at some examples of best practice The project produced a research paper on the sustainability of the sector and the impact of the project in August 2007. The report indicated the need for groups to work on the sustainability of their organisations and to embrace the social economy as a tool to allow them to income generate and sustain their activities not merely exist on a grant hand out basis. Overall the perceptions and opportunities available for sustainability and income generation vary in degree. From the research material it was obvious that a number of organisations had embraced the concept and in varying degrees developed some very successful social enterprises. Some of these have been case studied below to example the experiences encountered on the pathway to sustainability. However it must be recorded that the capacity within the sector to move swiftly into the same pathway is not straight forward. Demonstrating the capacity to expand to the next stage will be difficult for a large number of groups who wish to consider increasing their income and being less reliant upon council or other public sector bodies for financial aid. However, there remains a feeling of anxiety and concern among the majority of smaller groups that the commitment required and the level of support for such an endeavour out weigh the chances of success. This alludes to the importance of effective training and capacity building required within the sector and the provision for a strategic approach to tackle the insecurities which are holding back expansion in to an ethos of social enterprise. 2.3 Examples of Social Economy Enterprise in Limavady Borough Five local groups have in varying degrees developed along this line and have been listed below. These are viewed as the principal market movers in the world of social economy enterprise in the Limavady Borough. The levels of capacity within each, differs substantially, mirrored in the expansion plans and diversification of some against a backdrop of status quo for others. Limavady Community Development Initiative is based in the Roe Valley Hospital site in close proximity to both Roe Valley Area at Risk and Bovally, which it purchased for approximately £2 million. LCDI received £200,000 support from Limavady Borough Council toward the purchase of the site. It operates in Limavady providing a range of advice and development services. Limavady Community Development Initiative is a cross-community voluntary organisation which was launched in 1987. Limavady Community Forum; Community Business Development Project Stage II 20 Amenities offered by the grade B+ listed former workhouse include day care for older people and people with disabilities, a playgroup, after school club, an employment and benefits advice centre and debt counselling service. The site also includes 3,800 square metres of office space and four new apartments for vulnerable people. The Roe Valley Community Complex has already surpassed all expectations, stimulating the local economy and creating jobs in a disadvantaged area. This fine historic building has been refurbished with appropriate care and sensitivity. It also now employs 134 people and provides the Limavady Community Development Initiative (LCDI) with an annual income of £200k. The Green Shed Project is one of LCDI’s success stories. Funding of £100k was sourced from the New Opportunities Fund for this project to promote recycling at a local and community level. To further this project, LCDI had requested a grant of £20,000 from Council. The Borough would benefit greatly through this grant by increasing education and awareness about home composting; collection of old furniture for refurbishment and reuse; local collection of glass; job opportunities and the projected additional recycling within Borough. Limavady Borough Council made a one off grant of £20,000 available towards the Green Shed Project. Drumboughil Community Association received a business grant from the Development Unit at the council and acquired a second hand port-a-cabin which is located at the rear of a farm on the 33 Maghermore Road, Dungiven. The cabin has given them an opportunity to provide a community hub to those groups who regularly use the facility. The Association is focused on craft production and run a number of income generating events on a weekly basis and supported by a running cost grant from council. A new hall /community centre is being built at present and will open in February. Currently Drumboughil have one administrator and 2 part-time staff with a number of volunteers. As a hub facility Drumboughil offer a number of classes in quilt making, arts & crafts and healthy activities for older people. They generate income very modestly from class dues and sell coffee/cakes and quilt/sewing products from the cabin on Saturday morning. Other groups use the facility as a meeting place and as the centre is located in a rural locality two farmers groups DAB and Sperrins both meet throughout the Limavady Community Forum; Community Business Development Project Stage II 21 year. The Drumboughil hub covers the town lands of Carnbane, Magheramore, Termeil, Teevan and is close to Benedy, Burnfoot, Claudy and Feeney. The group have held a number of successful events to raise funds. With Crafts and art events centring every 4 years on promoting their activities and offering a wider incentive to participate to the surrounding communities. One such event partnered Feeney Arts and generated over £1000 commission in sales. Drumboughil is a good example of a rural community multi service hub with real potential to expand into the social economy. The provision of a new community hall will enable greater potential for growth and expansion and the Administrator who has good organising skills and a strategic view on the long term objectives for the Association highlighted the opportunity to expand both its existing services and build additional facilities to maximise both usage of the new facility and a wider catchment of participants with health and crafts remaining the key focus. Their funds are being raised to set against the building fund currently at £16k. Aghanloo Community Association is a potential social economy enterprise. They generate low income and are grant dependent upon Limavady Borough Council’s Development Unit. Their income is broken down into user fees from premises amounting to £25/night or £50/full day. Examples of groups that use it are the Woman’s Institute. They book yearly and while this obviously depends on their finances it provides a vital income against cost. Other users include farmer groups (6-7 nights per year), church groups for suppers and other minor events and functions and fitness classes and aerobic classes. Aghanloo received a business grant from the Community Forum to undertake renovation work to a ground floor flat. The grant was for £2,500 but the refurbishment cost £7,000 so the caretaker who now lives there is paying a rental income. After successfully applying for an Awards for All grant for £4,000 the Association spent the grant on essential equipment needed for the premises. Additional fundraising activities are held every year which generate roughly £600-£700 per year. An example of the activities held would be table quizzes, barbeques and Scottish dancing. Space for businesses is also rented out to generate a small income. These businesses use the space for such things as training events for staff. Bus trips which occur throughout the year are scheduled to raise limited funds and Limavady Community Forum; Community Business Development Project Stage II 22 indicate the variety of income generating which helps reduce costs and go a small way to sustaining the Association. The Orchard Playgroup at Ballykelly is a voluntary pre-school play group which has attendance from over 39 children, split into morning sessions of 24 children and afternoon sessions of approximately 15 children. The Orchard operates a system of learning and skills which was established over 40 years ago. High/Scope is an educational approach which originated in the US. It follows the principle that children are active learners who learn best from activities which they plan and carry out themselves and then reflect upon. Orchard is a cross-community operation and is very active. They applied for the business grant from the Community Forum to enable them to purchase a bouncy castle for birthday parties and other children’s events. They also hire out their facilities which were acquired from Peace and Children funding over 6 years ago. Prior to the purpose built facility being developed the group operated from a port-a-cabin. North West Lifelong Learning Association is run by Mrs. Elizabeth McNerlin based in Limavady is an organisation which aims to promote and encourage ICT training for people of all ages in the area. The Lottery grant of £9,480 is to be used to deliver classes to educate young people, parents, grandparents and children in the use of on-line chat rooms. The North West Lifelong Learning Association is an independent charity that provides computer training and educational advice to the local community. Many of our training courses are heavily subsidised due to a variety of charitable grants. The NWLLA aims to provide a cross community facility which is open to all sections of the community. Actively seeking to ensure that the activities are provided free of charge where possible. They are not funded by core Government funding. NWLLA is a partner in the Limavady New Deal Consortia. Through the business grant scheme NWLLA received funding to purchase computers and further enhance their service to the community. Women especially those seeking employment and Mothers wishing to return to employment are high on the NWLLA target participants along with unemployed and un-earning, disabled persons, carers and retired persons Limavady Community Forum; Community Business Development Project Stage II 23 2.4 Experiences in establishing, managing and sustaining Social Enterprise in Limavady There are a number of difficulties which have had to be encountered by the social enterprises in Limavady in establishing their social economy enterprises and an understanding of these is important when assessing their achievement, or using their experiences as a template for the enhancement of the sector in Limavady Borough. A number of key issues where recognised from the research and have been highlighted in this section. Issue 1; One major hurdle which groups encountered was the lack of support once they had established their enterprise. It takes most businesses anything up to three years to become profit making. With social enterprises the importance of being able to sustain the operation during this period can be the difference between success or failure. If there is to be a positive outcome it can hinge on the levels and mechanisms of support which are available to the group during this important period. In many cases this can as simple as the funding agency being willing to support the social enterprise and see it through. This is an extremely important point and for groups it as critical as picking the right product or service niche, knowing the local market and where the opportunity to step into the gap exists. It does not matter whether the enterprise is a child care group or a cottage industry. Within the confines of the Social Economy an example may be portrayed as; a local group have developed a craft materials business and are selling their products into the open but local arts and crafts market. The supply of raw materials and the price they are secured at is vitally important to ensure that the group are able to sell at a marginal profit. The quantities desired or ordered will largely dictate the quantities they will produce, and this can have a direct bearing on the cost of the material and its availability. Support for such an enterprise may not necessarily take the form of financial injection; moreover this may have been as a result of the development of appropriate business acumen, enhancement of belief and self confidence in the product and the market it aims to penetrate. Successful transactions require fiscal management and this again may be a form of support that may be availed of directly through support groups and for a, or indirectly through access to suitable training modules such as those provided by Invest NI Start up business and organisations such as the social economy network. Issue 2; A second issue with this type of business will undoubtedly be the labour force of experienced “workers” and their availability. This important issue can influence the expansion of Limavady Community Forum; Community Business Development Project Stage II 24 the product range and the quantities which in turn identifies new markets to explore outside the natural catchment. Issue 3; One other issue which has potential to impact on the production is the requirement for specialist equipment whose acquisition, age, cost and maintenance all need to be considered. The opportunity to obtain such equipment can increase production of the product and range and is the difference from turning the cottage business into an industry. There are numerous examples across Northern Ireland from where small acorns have mighty oaks grown; some of these examples will be explained later in this chapter. Issue 4; Diversification of products and activities can be a major drain on the volunteer and staff base of any social economy enterprise and needs to be strategically managed. The difficulty for many smaller groups is that the need to maximise the usage of their community facility can put a strain on their volunteers and staff and stretch available resources. There are many groups who offer a range of services in Limavady Borough through their community hall or centre and who are always conscious of getting the balance between offering the community the product / service while identifying the income generated by attendance fees or dues when these are charged. This is where financial management and positive governance is essential. Issue 5; Word of mouth has always been an accepted means of communicating what is good or bad in Northern Ireland but from the research groups need to be getting smarter about how they market their enterprise and how to judge the effectiveness. 2.5 Social Economy in Northern Ireland – some relevant examples to Limavady There are a plethora of Social Economy Enterprises in Northern Ireland and they play an important role not merely in their respective areas but also in our economy in terms of income/employment opportunities and delivery of public and other community-based services. Some examples of businesses/organisations in this sector include; Credit Unions (there are 180 Credit Unions in NI providing communities with access to affordable credit and finance advice), Housing Associations (over 50 Housing Associations providing affordable housing for rent or low-cost ownership) and Local Enterprise Agencies (there are 34 local enterprise agencies across NI who aim to stimulate enterprise and business growth through the provision of advice and support). Limavady Community Forum; Community Business Development Project Stage II 25 The diversity of the sector and the absence of a universally accepted definition mean there is limited statistical information available on the size or scale of the social economy sector. However, DTIs Small Business Service published a “Survey of Social Enterprises across the UK” in July 2005 (first ever survey of social enterprises in the UK). For a general overview the survey found that social enterprises exist and operate in many sectors and in all regions of the UK. Furthermore DTI estimated that in the UK there are around 15,000 social enterprises and together they are employing over 775,000 people including around 300,000 volunteers. They generate just under £18 billion in annual turnover with the majority of this turnover being accounted for through trading activity (82%) and not grants and donations as normally perceived. Around 600 of them were in Northern Ireland, however it was highlighted that estimates at regional level were less accurate and robust than at UK level. DETI are currently undertaking the first Biennial Survey of the social economy sector in NI and it is hoped that the results of this (available from early 2007) will give us a better indication of the size and scale of this sector. Sometimes it is easy to get a better reflection of the social economy sector by talking to those organisations that have developed successful social enterprises. Project promoters can get a feel for the amount of work required, the commitment and dedication of staff and the pros/cons/issues that are hand in hand with developing a social business. The consultants have listed a number of successful organisations across Northern Ireland which have developed best practice through the social economy. 2.5.1 SportOpps.Com SportOpps.Com has been developed and managed by the North Belfast Sports Forum. The company specialise in the recruitment of and placing of sport and physical activity coaches to community organisations and schools in the Belfast area. North Belfast Sports Forum worked closely with a number of funding agencies and social economy support networks to develop a business plan, which was used to support a number of funding applications for business start up costs. The business went live from April 2006. Previous to April 2006 the Business Development Officer was building the infrastructure, developing the locally trained coaches, creating the brand and business policy and procedures. The business now employs on a part time and casual basis over 60 coaches and in its first 6 months of trading the company has Limavady Community Forum; Community Business Development Project Stage II 26 generated net profits in excess of £25,000. For a small company with 1 part time business manager, the achievements to date are significant. 2.5.2 Roast Coffee (Belfast) The ‘Higher force’ group on the Shankill Road have an entrepreneurial streak that would match any in the private/commercial sector. Given their Christian ethos and ongoing work with young men and women from the Shankill area, Tommy Latimer and Pastor Jack McKee have been behind many of Belfast’s biggest social enterprises. One of their most significant social enterprises was the development of the ‘Roast Coffee’ Outlets. The organisation, through hard work and commitment of project staff, set up 3 coffee shops in Royal Avenue, Elmwood Street and the Lisburn Road. The organisation had to use some reserves to develop the sites, but after 5 years of managing the sites, they have just agreed to sell all 3 off to a private company for a substantial financial remuneration. The organisation has plans for the liquid funds by investing it in land and capital development projects in the Shankill area. The organisation also manages and runs other successful social enterprises. The group manage the ‘Hobby Horse’ Day Care facility and also operate a car park on Belfast’s Townsend Street. The group also set up a community taxi service, which suffered at the hands of paramilitary feud. The culmination of the years of harvesting small business ideas has been the purchase of a 22,000 sq ft warehouse building on Belfast’s infamous Northumberland Street Interface, straddling the Shankill and Falls roads, which at the total project cost of £5m will host several multi faceted social / community enterprises. 2.5.3 Peninsula Community Transport Limited (PACT) (Ards) Peninsula Community Transport Ltd was formed in 2000 as a result of research completed in the Upper Ards Peninsula on health needs. The research highlighted that the main obstacle to services was lack of suitable transport. Through the Department for Regional Development Rural Transport Fund, PACT now operates four community minibuses that provide affordable, accessible transport for community groups, associations and individuals living on the rural Ards Peninsula. PACT now employs seven local people and continues to increase its membership numbers and deliver a variety of services to the community. Limavady Community Forum; Community Business Development Project Stage II 27 The minibuses can be hired with a driver or on self-drive basis. Three of the four buses are fully accessible and have a lift suitable for people with limited mobility and wheelchair users. Transport is provided for people and community organisations on a not for profit basis. Core operational costs are subsidised through the Rural Transport Fund (RTF) meaning transport is more affordable for users. Individuals living on the rural Ards Peninsula that cannot access conventional modes of transport now have a local option available to them. PACT aims to: Provide affordable, accessible transport for community groups and individuals on the rural Ards Peninsula Provide the right transport for everyone within our rural area Work with local transport companies to meet the customer’s needs Promote integration, growth of access to services and develop community involvement for groups and individuals that are rurally isolated. With over 300 registered individual members and some 70 community groups and association members PACT provides Minibus Driver Awareness Training (MiDAS) for groups so that they can take more ownership and self drive buses. Given the rural nature of much of Limavady Borough there is certainly scope for a similar scheme to be investigated as a viable community enterprise. 2.5.4 Creggan Enterprises Limited (CEL) (Derry City) Creggan has been identified and recognised as an area of multiple deprivation and disadvantage by both the Townsend Index of Material Deprivation produced by the Centre for Urban Policy Studies (1994) and by the Noble Report – Measures of Deprivation in Northern Ireland (2001). The two studies found that Creggan’s three main wards (St Peter’s, Creggan Central and Creggan South) suffer most when measured for the extent of deprivation. Entitlement to free school meals serves also as a key indicator of poverty with both unemployed and low-waged families eligible. The figures for Creggan demonstrate entitlement up to 87%. Within the Derry context, these Wards ranked 2nd, 3rd and 4th as areas with the worst levels of multiple deprivation out of the city’s 30 wards. Long-term male unemployment figures for the area are currently between 40% and 47%. Established in 1991 this social economy initiative was incorporated as a company limited by guarantee. It has a successful turnover of £300,000 per annum and operates with 7 voluntary Directors and employs 24 staff. Limavady Community Forum; Community Business Development Project Stage II 28 Creggan Enterprises Limited, in partnership with the International Fund for Ireland (IFI) and the Department of the Environment (DoE) has developed the £3.2m Ráth Mór Centre, £340,000 Community Service Units and an £800,000 Enterprise Park providing employment for the Social Economy Enterprise itself while also creating opportunities for employment in retail, manufacturing, IT and community services for the area. CEL also helped secure a further £3m to develop a new sheltered housing scheme in partnership with North and West Housing, another successful local Social Economy Enterprise. Following research carried out in the area by the Social Economy Agency (SEA), the Derry Unemployed Workers’ Group and Naiscoil na Rinne in 1990, local people came together and formed Creggan Community Initiative. They produced a development plan for the area, which was submitted, to IFI and DoE under the Creggan Co-operative Society. However, this legal structure was not acceptable at the time to the funding agencies. A Social Economy structure (CEL) was then established with the assistance of SEA to bring forward the original plans and it secured funding in 1994 to build the Ráth Mór Centre. CEL also secured funding for the development of Creggan Neighbourhood Partnership (CNP) to facilitate and support local community activity. CEL has also distributed in the region of £75,000 (surplus profit) to assist community-based initiatives within the area. The Centre is presently fully occupied and CEL has negotiated a 15 year lease with its Anchor Tenant (Costcutter). Conference and training facilities for private and community hire. 8 new units were constructed during 1998 costing £340,000. CEL now provides a total of 80,000 sq ft of retail, business and community service space. The Ráth Mór project is a model of best practice with the Social Economy and has been instrumental in helping shape local strategies for urban renewal and revival within marginalised and disadvantaged communities. Whilst this appears to be the Hold Standard of aspiration within the Community Business sector it is important to recognise that this range of services and units was not delivered overnight. What this example clearly displays is evidence of a localised Community animation process, where the local representatives identified and agreed to redress the social problems in the area through collective responsibility and action. There is no reason the groups in Limavady, potentially through the strategic leadership of a refined Community Forum cannot deliver a similar scheme. Limavady Community Forum; Community Business Development Project Stage II 29 2.5.5 Wishing Well Family Centre (Belfast) In 1989 a group of local people with the assistance of Bryson House came together to identify and respond to the social, economic, educational and environmental needs of residents of all age groups in the Alliance/Ardoyne area. The group, which operated under the auspices of Bryson House, established the Wishing Well Family Centre, dedicated to serving the community. In April 1998 the Wishing Well Family Centre became a fully independent company with charitable status. The charity has its own Management Board which is responsible for maintenance and development of services, raising and managing funds and the overall management of staff. The Management Board is made up of local residents, user groups, statutory and voluntary organisations as well as the business sector. The management is firmly in the hands of the local representatives and a great reliance is placed on the contribution of local volunteers to assist with the delivery of services. The Wishing Well Family Centre provides a range of vital services and facilities for children, parents and senior citizens within the area and beyond. The Centre plays a major role in improving the quality of life of local people by bringing badly needed resources and services to the area. One of the most important services provided by the centre is the facilities for childcare/children. A nursery was initially established in 1990 by parents in the area, but it was not until 1998 when the centre became independent from Bryson House that they secured £1/2 million from the Big Lottery Fund & BRO to develop a purpose built facility. The childcare facility includes a baby unit, pre-school nursery, playgroup and after school club. At present the facility caters for 87 children on a daily basis and is managed by 15 local people. The Wishing Well Childcare Facilities are fully self-sustaining and a recent report has shown that the services provided by them are the cheapest in North Belfast. 2.5.6 Irvinestown Trustee Enterprise Company Ltd (Fermanagh) In the best rural tradition, every visitor to the ARC Healthy Living and Learning Centre in Irvinestown, County Fermanagh, drinks their tea or coffee out of the finest china cups. The philosophy behind that custom is very simple. Everyone is treated as a special guest. That approach has paid demonstrable dividends since ARC was opened in 2001. The Sallyswood housing estate where it is based was, until Limavady Community Forum; Community Business Development Project Stage II 30 recently, notorious as a ‘no-go’ area. Today it is the base for a service hub serving the entire community. The first centre of its kind in Northern Ireland, ARC was established under the auspices of the Irvinestown Community Partnership, ARC Ltd. The buildings were purchased by Irvinestown Trustee Enterprise Company (ITEC) and refurbished with the support of the New Opportunities Fund. ITEC represents the latest generation of one of Northern Ireland’s long established social enterprises. It was set up in 1994 by Irvinestown Fairs and Market Trustees, an organisation that has been working to improve community life in the area since 1908. The business skills the trustees continue to bring to the social economy sector are very much in evidence at ITEC. Accounting, financial control and corporate governance practices are in line with the best the private sector has to offer. In addition, consistent, compatible management systems have been put in place across its operations to provide a professionally stimulating environment for employees. The trustees - who include a number of prominent business figures – also channel their considerable expertise to support ITEC’s mission to “cultivate a climate of enterprise, to create employment opportunities and to promote the economic and social development of Irvinestown.” In pursuit of that aim, ITEC touches thousands of the town’s inhabitants every year. In late 2004, the organisation opened the Tullynagarn Business Centre in a building once occupied by Daintyfit, one of the town’s main employers. Since it closed in 2001 with the loss of 120 jobs, the 11,000 sq ft factory has been divided into six separate units. Tenants include Powerhouse Clothing, one of only five specialist producers worldwide of clothing for the sport of rowing. Currently 30 people are employed on the Tullynagarn site and more jobs are in the pipeline. In total, ITEC now owns and manages 50,000sq ft of affordable, attractive workspace in and around Irvinestown. The majority of the properties were once derelict buildings. All are now fully let and provide a base for a total of 22 businesses. The company’s rental income provides a reliable revenue stream for social reinvestment. Much of this goes to fund ARC which aims to promote physical and mental healthcare and to tackle the socio-economic causes of poor health. Its funders include the National Lottery and the Department of Health, Social Services and Public Safety. Limavady Community Forum; Community Business Development Project Stage II 31 Programmes offered by the centre include Cherish Surestart, which caters for the needs of young children and their families. Among these is childcare provision which is available through an ITEC tenant - Active Allsorts - a social economy enterprise providing crèche, nursery and after school childcare facilities. A second programme - Active8 offers training for the unemployed while I’DARE focuses on drug awareness and diversionary activity. The needs of dependant drinkers and their families are addressed by the SOLACE project. The centre also works closely with the FAST rural transport initiative, a bus service for mothers, children, the elderly and the disabled. Staffed by 12 people, the ARC centre is managed by Jenny Irvine who is also chief executive of ITEC. Regarded as one of Northern Ireland’s leading social entrepreneurs, Jenny is the 2004 winner of the Marks & Spencer-sponsored Sieff Award for outstanding community individuals. She attributes the success of ITEC and ARC to the action-oriented sense of civic responsibility shared by many people in the Irvinestown area. The social economy approach really does work given the necessary social infrastructure coupled with appropriate levels of support from funding bodies. It’s not a way of delivering services on the cheap. It’s a way of delivering quality services that have a lasting and measurable impact on the most disadvantaged areas. 2.5.7 Cresco Trust (Derry) Cresco Trust was set up in January 2004, inheriting a number of Peace II funded projects from Waterside Development. Since then, the organisation has placed a high priority on accelerating the establishment of new revenue streams to ensure its survival. Options currently being considered include tendering for public sector contracts. But it is a novel scheme, set up in partnership with the makers of the world’s leading luxury ice cream brand that has already secured its immediate future. In August 2004, a newly established Cresco Trust Trading Company opened an ice cream shop in Derry in partnership with Ben & Jerry’s of Vermont. The outlet is currently the only ‘PartnerShop’ operated by the Unilever-owned company outside the United States. PartnerShop is a Ben & Jerry’s programme designed to enable social enterprises to own and operate their own outlets. The company waives the standard franchise Limavady Community Forum; Community Business Development Project Stage II 32 fees and provides additional support to help build strong businesses. All profits are retained by the owners to support their social economy programmes. Based in leased premises in the Richmond Centre, the new outlet has proved to be a fantastic success. In its first four months of trading, the shop generated a fivefigure profit which was covenanted to Cresco Trust to fund future activities. Indeed, the venture has proved so successful that Cresco is planning to open two further outlets in the coming months – one in Belfast’s Castle Court shopping centre, the other in The Quays retail and leisure complex in Newry. Each is expected to require a staff of six. The lucrative revenue-earning potential of Cresco Trust’s partnership with Ben & Jerry’s tells only half of the story however. The Trust’s retail venture also provides much-needed Intermediate Labour Market (ILM) training opportunities in the tourism and hospitality industries for the long-term unemployed. Courses cover a number of general areas such as first aid, personal hygiene and basic numeracy and literacy. There are also industry-specific modules on food hygiene and health and safety. These, in turn, are supplemented by in-house company training supplied free of charge by Ben & Jerry’s. Cresco Trust managing director, Margaret Lee says that while the Derry PartnerShop venture is a perfect fit for the Trust, it is not a direction that other voluntary and community organisations would necessarily find attractive. “PartnerShop represents a massive gift from Ben & Jerry’s and really underlines the company’s genuine commitment to good corporate citizenship. “In addition to donating what is effectively a free franchise, the company gave us the shop equipment, it supplies the ice cream at a significant discount and it undertakes all marketing activities and company training programmes, free of charge. The venture represents an extremely valuable income stream for us and we are treated very generously but you have to work hard for the money. Every month we have to score at least 75 per cent in a series of tests carried out by a mystery shopper. These cover areas such as the quality of the ice cream, the professionalism of the staff and the condition of the premises. The previous examples of social enterprise across Northern Ireland illustrated in this chapter can be viewed as networking opportunities for shared learning and information exchange, but also as inspiration as to what can be achieved within the sector, if the base skills and expertise, the product and market and the conditions for social enterprise are appropriate. Limavady Community Forum; Community Business Development Project Stage II 33 2.6 A Qualitative assessment of the Audit undertaken In developing this piece of Community research it was imperative that focused qualitative and quantitative information was obtained for analysis. A postal questionnaire centred on 4 very specific areas of questioning was deployed amongst the community and voluntary sector in Limavady. The follow up reminder calls and provision of free post enveloped for return and an incentive for respondents saw a 39% return rate. This was a relatively high response rate and an acknowledgement of the positive ethos within the sector towards information accessing on their respective organisations The questionnaire used a tick box format. In several questions, respondents were asked to choose from lists of activities and responsibility tasks and decide which most and least accurately described their organisations needs and perceptions. The questions focussed on awareness, understanding and perceptions of their organisational skills, experience and need. Participants were told that we were looking for the views of the organisation to which they belonged. In several questions, respondents were given the opportunity to add any other views in an open question at the end of the survey. A full version of the questionnaire is attached at the end of this report. In analysing the survey returns, we looked at the data from all respondents. We then subdivided the data into responses from the groups which made up the community and voluntary sector in the Limavady Borough. The groups who responded produced a varied picture of the overall identified need and there were only minor differences between the responses from the sector’s areas of activity. The consultants, therefore, did use these sets of results as a main focus and we do make reference to them on the occasions where there are significant differences. Limavady Community Forum; Community Business Development Project Stage II 34 2.6.1 Summary Analysis of Community response The following is a series of summary observations collated as a result of the Community Audit that has informed this report process. The responses are abbreviated for the purposes of this report and illustrate the perception and potential levels of social enterprise in Limavady Borough. A full version of the actual questions posed can be found in the appendices to this document. (A brief analysis of the research tool listed below, not explicitly in questionnaire order) Section 1 About your organisation Q.1 When was your org established Earliest group commenced 1975 / most recent 2001 Q. 4 Does your org have paid staff 75% of responses had full or part time staff 25% had no staff This was important to establish as it is undoubted that in any walk of business life people are essential. In establishing Community Businesses, committed, professional people can develop concepts and products as well as prepare the ground conditions for the group responsible to make the transition to Community Enterprises. This is not essentially the difference between entry to the community business sector and not, properly resourced and targeted community training can deliver these same conditions. A prevalence of localised experience in this sector will make the transition peer led and therefore more community friendly. Q. 5/6 \Do you own your own property and what tenure rent 39% leasehold 13% freehold 44% not have to pay 4% Premises are normally a requirement for commencing a community enterprise. Many Community and Voluntary sector organisations are restricted by physical environments and the conditions that govern them. Preferable conditions are long term lease or free hold ownership with development potential. Limavady Community Forum; Community Business Development Project Stage II 35 Section 2 What your organisation does Q. How many people are your services available to 87.5% = groups had a catchment for their services in excess of 150+ 6.25% = group delivering services to 21 disabled This is very much a baseline consideration as localised concentration of effort will only permit attainment to a certain level in Community based enterprise. These figures represent the initial target market to refine product / service. Q.4 undertaken strategic training 87.5% = have received strategic training Q. 6 Does your org require further financial assistance 87.5% responses asked for further assistance to help them progress In spite of having undertaken some strategic training workshops, all those groups surveyed feel they need further support to continue to grow. This has been wholly apparent through this process. Question 7. funding sources for groups 87.5% Local Authorities 6.25% Events 75% public 56% Business 19% membership fees/dues 6.3% sponsorship It is clear the highest concentration of finance is secured using local authority sources. This is limiting as local authorities must operate within strict financial boundaries. Growth potential is severely inhibited using public sector sources. Section on LCF Q. 1. How would u rate LCF 1 excellent – 5 poor 0 6.25 1 6.25% 2 18.75% 3 37.5% 4 18.75% Limavady Community Forum; Community Business Development Project Stage II 36 5 12.5% Q. 2 Do u feel the LCF are of assistance to your organisation 0 12.5% 1 6.25% 2 18.75% 3 31.25% 4 25% 5 6.25% In no way a criticism or witch hunt for the Forum, it was imperative however that a view was established as to the perceived role of the organisation within the Community and Voluntary Sector. There is a feeling that the organisation is in the main serving limited purposes for the benefit of groups in the area. Operating within an environment of mediocrity is not conducive to positive community development, and as such the organisation must be re-defined and assert a position whereby they act for and on behalf of the Community Voluntary sector in Limavady. 2.6.2 Community Self Assessment in Social Enterprise A scoring mechanism with a ranking and criteria model ranging from 1-4 was employed. The information deduced from these findings would identify the key areas of existing skills and the limit to the organisation’s capacity and experience or any barrier which might restrict or inhibit the groups’ ability to progress towards a more sustainable future with less dependence upon council or other agency grant-funding. The rationale for this scoring tool was as follows; Level of Self Assessment Level 1 Rationale for selection Voluntary management committee in place managing the organisation No paid staff, 100% reliant on volunteers 75-100% reliant on public funds Income not exceeding £20,000 per annum Limavady Community Forum; Community Business Development Project Stage II 37 Only producing necessary ‘paper work’ - e.g. minutes of meetings, annual accounts and internal finance records Level 2 Voluntary management committee in place with a number of key advisors No more than ¾ paid members of staff 75-100% reliant on public funding Rest of income coming through donations & own fund raising Income in excess of £20,000 Completing annual reports and publications promoting achievement No social economy training or expertise Level 3 Renting /leasing own premises Developing action plans, strategic plans etc Management Committee with advisors and sub-committees in place More than ¾ paid staff (part time and full time Still reliant on public investment but potential to develop social economy business ventures with further training and support Level 4 Renting /leasing own premises Working on strategic action plans Fully self sufficient through own income generation Social economy business covering all running, overhead and salary costs Management Committee and staff have undergone in depth training and development in relation to social economy development, management, financial committee/company skills etc Awareness of strategic context within which your group works(i.e. awareness Limavady Community Forum; Community Business Development Project Stage II 38 of local and regional strategy and policy affecting your work etc.) From the matrix provided groups took the opportunity to identify with respective levels of self assessment. Group participants in the questionnaire made their decision based upon a judgement of their capacity and qualifications under the ranking system which accompanied the questionnaire. 2.6.3 Focused training for the Community and Voluntary Sector in Limavady Capacity training within the community sector is an essential pre-requisite to reinvigorate group structure, direction and activity and to enable a more focused strategic view to be established to enhance the stability of the group and the sector as a whole. The focus areas of this requisite training will be considered in the Social Enterprise Action plan, Section 5. The Limavady Borough has, as with other Borough’s, a range of community / voluntary groups who, have to varying degrees, engaged in the social economy. As alluded to in the case studies some have had the opportunity, through entrepreneurship, product range, a market gap and sheer tenacity and doggedness, to establish very successful businesses and generate income to self sustain and grow their social enterprise. Others have shied away either because the interest and motivation is not there or because the prospect of entering the social economy is alien to them and conjures up all manner of fears and reluctances: This is a primary action point for the Sector to progress in the Limavady area. Suggested positive action to address these fears will be considered in later sections of this report. Some of the questions posed by reluctant social entrepreneurs were; "What will happen if we start and fail? “What do we need to do to start up and where do we start?” “We could never be successful we wouldn’t get the support. Is this not too big a commitment?” “Can’t we get enough through our council grant to get by?” These concerns only indicate that more work needs to be carried out to inform and explain the social economy and enable groups to tackle the right questions about the opportunities of Limavady Community Forum; Community Business Development Project Stage II 39 engaging in a social enterprise and developing their core strategic objectives for their group’s future. The questionnaires indicated a very real need for improved understanding of the social economy and by looking at the local aspirations of groups and their expectations the provision of smaller or micro local sessions provides the key. To date activity intended to ‘raise the profile’ of the social economy has been wide ranging and diverse. There has been no central coordination of activity and there has been no monitoring or evaluation of the work that has been done – although there were very strong informal networks amongst some of the organisations involved and this allowed information sharing for those who were ‘in the loop’. However, it left some organisations which could develop social enterprise ‘outside the loop’. This needs to be addressed to enable these groups to be more effective in come generating and more strategic in their approach to achieving their real objectives, having focus, kick starting their drive and enthusiasm and enabling them to realise their full potential. The responses to the questionnaires highlighted a number of interesting issues in relation to training need and existing skills. They also indicate clearly where the importance is being placed by the groups themselves and where serious consideration should be given with regard to establishing a concentrated programme of training needs and capacity building. In real terms the scoping exercise demonstrated that a serious root and branch approach to regular training is required and needs to be able to active Of the 39% who responded to the questionnaires the key training needs where focused upon financial training, strategic management and social economy and sustainability. These three training areas indicate a requirement to focus on strategic capacity building and suggest that these groups are representative of an expectation to skill up on capacity that will enable groups to develop their own opportunities and become more focused upon self reliance and sustainability. This augurs well for the success of a business development programme, especially when the need for such training is high within the sector’s expectation. It has been recognised that the Forum staff has previously provided some training programmes and discussed the potential for social economy, perhaps the previous exercise could best be described as establishing the idea. Certainly 5 larger sector organisations received business grants and demonstrate a real vigour for the systemic growth of their activities and ability to income generate. It could be argued that there now exists a real potential for a concentrated programme to take place to engage groups within the sector and increase the capacity and understanding of establishing solid tactical disciplines to steer their future decisions in both a strategic and sustainable way. Limavady Community Forum; Community Business Development Project Stage II 40 The lower end training needs would appear to be less of an issue on the group’s radar and skills such as first aid, risk management and child protection are areas of training which appears to be adequately provided by the council and Forum in previous training programmes. The difficulty in achieving a successful attendance at training sessions is to provide training which meets the needs of the groups. It also requires recognition on the part of the community / voluntary sector and the provider to ensure that an understanding has been created to maximize the opportunity and facilitate groups in different locations and activities. While running training at one end of the borough might appear beneficial the limitations on transport, availability and time could all militate critically against a successful turn out and therefore the take up of training being made available. It would be better to focus on group training needs and work with smaller localised areas whether urban or rural to ensure a stronger working practice within a given community, where a two hour training session attended by up to 5 groups in the area would enable networking to occur and better understanding of the areas issues to be established. It would also facilitate the potential for groups to work more closely and where there was common ground established it would facilitate the practical aspects of sharing objectives and facilities which in itself is not necessarily a negative or retrograde move. Generally training on a regular basis would be the preferred option, not only does it provide an initial capacity building in the sector but repeat sessions allow for additional members of focus to take advantage of the training and the skills within the respective groups are increased and shared by volunteers and members. Limavady Community Forum; Community Business Development Project Stage II 41 3 Chapter 3.1 Creating the conditions for successful social economy Introduction to varying forms of Social Economy The Social Economy is often referred to as ‘the third sector’ and can be broken down into three sub-sectors; the community sector, the voluntary sector and the social enterprise sector: The community sector includes those organisations active on a local or community level, usually small, modestly funded and largely dependent on voluntary, rather than paid, effort. Examples include neighbourhood watch, small community associations, civic societies, small support groups, etc. The voluntary sector including those organisations that are: formal (they have a constitution); independent of government and self-governing; not-for-profit and operate with a meaningful degree of volunteer involvement. Examples include housing associations, large charities, large community associations, national campaign organisations, etc. The social enterprises sector includes organisations which "are businesses with primarily social objectives whose surpluses are principally reinvested for that purpose in the business or in the community, rather than being driven by the need to maximise profit for shareholders and owners". Examples include co-operatives, building societies, development trusts and credit unions. The following section will consider the necessary conditions required to prepare a social economic environment. This will consider the considerations that must be paid in assessing risks and determining the most favourable means to develop a thriving community business. It will also consider the possible support services that presently exist in the North as well as suggesting means that the present community infrastructure in Limavady can play a more proactive role in developing community business, in the first instance this is most likely deliverable through Limavady Community Forum. Limavady Community Forum; Community Business Development Project Stage II 42 3.2 Market and Operational Risks to Social Enterprise The following table provides some insight to the strengths and weaknesses of establishing a new social economy business. These should be thoroughly understood by any group or organisation considering embarking on this path. Support and handholding during this exploration period is vital and groups need to be encouraged and shadowed during this period to facilitate important learning and decision making. The different levels of progress among these risks will be crucial in clustering focus groups / best practice working groups for social enterprise in Limavady in the future. Those operating Social enterprise at present have certainly had to consider these elements in the past but the key to sustainability and survival in competitive market places is the ongoing evaluation of these factors. For example we live in a dynamic and evolving legal environment and the stipulations this may bring to community business is paramount. Market Risks Legislation Risks; Competition Risks; Lower Uptake of Business Services; Public Sector Purchasing Risks; Community / Voluntary Sector Risks Right product Risks Operating Risks Governance and Management Risk; Financial Management and Funding Risk; Staffing and Resource Risks; Core Business and Focus Risks Initial Period Financing Risk The legal structure, legal form and governing instruments are very important aspects of an social economy and the consultants recognise that the choice of legal structures is closely determined by the choice of an organisation’s model. Once a group, having decided to explore the opportunities of a new social economy enterprise or an existing organisation having decided to review its organisational model, has made the critical decisions regarding its ownership, membership, use of profits and governance, it must seek to safeguard these decisions through its legal structure. The decisions made about the organisational model, will help to limit the number of suitable legal options or indeed identify a single best option. Initiating groups or existing organisations do not have total freedom in drawing up constitutions, memoranda and articles of association, rules or deeds of trust. They must comply with existing law and be regulated by the appropriate agency. Limavady Community Forum; Community Business Development Project Stage II 43 Incorporation versus un-incorporation One of the first choices facing a group or organisation is that of whether or not to incorporate. Incorporation means the creation of a legal identity for an organisation which is separate from that of its members: a corporate body. In an unincorporated organisation, the law does not recognise any distinction between the organisation and its members themselves. A corporate body, however, is considered as a person in its own right (although it is a “person legal” as opposed to a “person natural”). The legal forms considered suitable for social economy enterprises fall into two groupings. One of the first choices facing a group or organisation is that of whether or not to incorporate. Incorporation means the creation of a legal identity for an organisation which is separate from that of its members: a corporate body. Partners in a partnership and members of the management committee of an unincorporated association have unlimited cover in other words should the organisation fail to meet its debts, those individuals may be required to meet them and that burden may well fall on those most able to pay rather than all members equally. Therefore the better options for any local Limavady group wishing to enter the world of social enterprise should be to look more closely at the safeguards which are available through the creation of a legal organisation distinct from its members. Whilst this legal jargon may appear a minefield upon consideration, the development of tailored and specific training and education programmes for social economic ventures can better inform the sector and allay any fears people may have. In undertaking any social initiative it is important that the activity is not delivered in naïve isolation, rather, it has been market tested and researched with clear strategies devised as to how to penetrate, secure market share, stabilise and consider further development. Again, assistance can be sourced for the development of bespoke training services for this purpose as well as through mainstream providers such as Invest Northern Ireland. Management and Governance will always retain critical levels of importance in any social enterprise and in many ways will define its success or failure. Much of these processes are ultimately attributable to personnel and specific people. Within a community business setting, business planning and ongoing management of product, resources and staff will be essential. This should be the primary building blocks for success in the sector. Limavady Community Forum; Community Business Development Project Stage II 44 3.2 Example modules of training / Business incubation There are a number of professional organisations who specialise in training for Social Economy enterprises. These support structures are in place within Belfast, Northern Ireland, the UK and Ireland and aim to help individuals/groups in the Social Enterprise Sector to become successful, thriving and sustainable businesses that are contributing to the wider economy. Some examples are given below. 3.2.1 Social Enterprise Coalition The SEC is the UK trade body that brings together all types of social enterprise to promote the sector and share knowledge. To raise quality within the sector and to enhance its capacity to grow, SEC play, a dual role of influencing the policy agenda and promoting best practice. 3.2.2 New Ideas for Social Economy (NISE) NISE is spearheaded by two community organisations operating on either side of the border - Kesh Development Association based in Co. Fermanagh and the Association for the Development of Pettigo and Tullyhommon (ADoPT) based in Pettigo, Co. Donegal. Both have developed a partnership programme, which will build on existing opportunities to initiate a unique cross-border programme. The Programme has been designed to stimulate growth in the social economy and will have a significant impact on social enterprise development in Ireland. The Programme is funded by Co-operation Ireland under Increasing Cross-Border Economic Development Opportunities (Measure 5.1) of the EU Programme for Peace and Reconciliation. 3.2.3. Invest NI Invest NI works in partnership with private and public sector organisations and its main focus is to help build a more vibrant private economy. Invest NI seek to achieve this by encouraging more people to start a business, and by helping companies grow and compete in global markets. Services are provided to: existing companies in Northern Ireland; overseas companies seeking a supportive location; new start-ups with potential to trade outside of Northern Ireland. Limavady Community Forum; Community Business Development Project Stage II 45 3.2.4 Townsend Enterprise Park Townsend Enterprise Park Limited is one of the largest Local Enterprise Agencies (LEAs) in Northern Ireland and was one of the first to be established in Belfast. The company was established in 1987 as a means of creating new opportunities, stretching the imagination and promoting peace and reconciliation within the local community The Park offers a wide range of services to small and medium sized businesses in their pre-start, start up and growth stages, which include offering support, training and advice on marketing, finance, business plans and business development as well as the provision of serviced workspace. The business objectives of Townsend Enterprise Park are generally agreed as being; ‘to encourage the development of small and medium sized businesses in this community thereby creating employment and providing a focus for the social and economic regeneration of the district. 3.2.5 Ulster Community Investment Trust (UCIT) Ulster Community Investment Trust (UCIT) was founded in 1995 in recognition that with decreasing grant support from government, the future of community economic regeneration depended on access to alternative sources of funding. With community enterprises traditionally experiencing difficulty in attracting the assistance of mainstream banks, UCIT was established as a provider of long-term loan facilities, free financial advice and support for this sector Through organisations like Invest NI, DETI, Social Economy Network, School for Social Entrepreneurship and Social Economy Belfast a number of bespoke training courses are run during the year. It would appear that at present the new course funding from Invest NI which supports training modules from Social Economy Belfast is not yet in place and the end of Peace III funding has created a gap but this is expected to be filled in the next six months and fresh funding streams come on line. Social Entrepreneurship training is available from some organisations which operate by focusing on the specific needs of the group requiring training and work towards completion and accreditation of training in pre-start, Start-up and Growth modules. Mentoring and capacity building are also built into the courses to ensure that best practice as a principle is established and foremost in the group’s radar. One other course which has distinct benefits is that run by Enterprise Agencies and that is the Start a Business Programme. This course is run through Invest NI funding and offers a very Limavady Community Forum; Community Business Development Project Stage II 46 practical insight into the ups and downs / dos and don’ts of setting up your own business. The course as with most training modules are run over a period of months and build constructively upon the skills and capacity developed in previous modules. It is apparent that there are service providers in existence that can add significant expertise to the sector and can promote and nurture excellence for the Limavady Borough. Limavady Community Forum, under new strategic direction can have the potential to become a consortium, striving to develop and access the best fit training programmes, specific to the needs of the local area. Limavady Community Forum; Community Business Development Project Stage II 47 3.3 Working with the private Sector – Key considerations It is not an uncommon perception for the private sector to consider that social economy enterprises are business oriented. In some cases they view the social economy as a threat, representing unfair competition – larger social economy organisations are making “in-roads” into work that had previously gone to the private sector, particularly in areas such as the care sector. There is no doubt that social enterprises are established with a view to generate income, and therefore simplistically are, essentially competition to the private sector, however the motives tend to be very different. It was felt that awareness of the ‘social economy’ among private companies is varied and inconsistent. It was suggested that awareness is greater in rural areas where companies tend to be smaller and more locally based. Some efforts have been made to draw the private sector into Partnership activity. This needs to be more concerted. Examples from the social economy in Scotland would suggest for example, in the Highlands, partners are actively trying to push the procurement agenda with the private sector as well as the public sector. Success so far has been relatively limited. It was said that the most successful engagement with private sector companies has taken place where Local Economic Fora are actively promoting the social economy. The Scottish Borders Enterprise Chamber, made up of social enterprise organisations, is building a relationship with the local Chamber of Commerce. An active role for social enterprises within the Chamber of Commerce was resisted by existing members as they were not perceived to face the same business issues that private companies face. The perception exists that while the private sector are inclined to think that “if a business can work then why not make it a private enterprise – they assume that social enterprises mustn’t work as a business”- this jaundiced view can create a barrier against opportunity which can reflect upon the vulnerability of those groups preparing to move into the social economy as a income generating stream. There will be greater opportunities for partnership if social enterprises can show the private sector that they work to the same principles and face the same issues as private business – the one key difference being that they do not distribute profit to shareholders. Limavady Community Forum; Community Business Development Project Stage II 48 It was felt that if social economy organisations and private companies are going to compete for service contracts it will be beneficial to encourage increased co-operation (for example in relation to sharing experience and, potentially, developing partnering arrangements health services and child care are relevant local examples. Another local example is that of the LCDI and the environmental recycling project). By using local expertise for the benefit of all, Private Sector and Social Economy enterprises can learn much from each other. The fear factor that evidently exists in the private sector can be allayed through the development of trust and increased awareness. The issue here is that the members of the community business sector do not always know what is taking place. Utilising existing infrastructure, in this case, the Limavady Community Forum, and also the local Chamber of Commerce, with partnership approaches and representation from members of all sectors, economic activity and the associated benefits will accrue for the Limavady area. 3.4 Benchmarking and Good Practice Sharing The importance of introducing good practice models at the earliest stage of development of any social enterprise business is vital. This is borne out by the incorporation of such principles when training courses are being constructed. Not only will good practice enable all the right boxes to be ticked by the organisation setting up their enterprise but it will inherently act as a litmus test or barometer to how they are doing. The opportunities being made available through the experience of Limavady are that a clustering approach should be established to facilitate that the communication of information is exchanged between Social Economy Enterprises in Limavady Borough. This would not only help establish a confidence in the sector but strengthen those organisations who are operating alone and in some ways isolated from each other. The experience of sharing issues, is not only reassuring but instils an understanding of some of the common difficulties which their respective enterprise my encounter. It also enables the sector to direct groups towards established social economy businesses which have invaluable experience that can help other groups from their area of interest who may be contemplating setting up their own enterprise. Through the Limavady Community Forum the creation of satellite clusters could be created either by type, size or location. The most productive use of this principle would be the creation of location satellites. The community / voluntary sector have training needs which would address this and allow a phasing into a second tier of by type. This would be the long term objective and enable effective clusters around business type to be established. Limavady Community Forum; Community Business Development Project Stage II 49 This is only an observation at this juncture and one that would warrant significant further consideration, potentially through a further feasibility study. The Limavady Community Forum should take a more active role in developing the sharing of good practice and effective benchmarking. Through the support of the Council’s economic development unit greater advantage should be made to establish and ensure that the experience of those groups already operating in the social economy, are encouraged to develop and extend their capacity. By working closely with the Forum it should be possible to establish a charter for local groups to sign up to when establishing a social enterprise which would enable them not merely to form into clusters of support but give them a benchmark for their respective business idea whether that be child care, advice centre, health related activities or environmental interests. 3.5 Assessment of the Role of the Limavady Community Forum 3.5.1 An overview Since the formation of the Limavady Community Forum in September 2005 there has been significant research and consultation undertaken regarding community needs and expectations in the Limavady borough and the surrounding urban and rural areas with some insight into how these needs and expectations could be met. The Limavady community / voluntary sector have demonstrated a limited willingness to be galvanised under the Forum. The Limavady Community Forum’s action plan was designed to be flexible to facilitate progress and change, while enabling funding opportunities to emerge. The nature of the Forum is to be accommodating and inclusive of all groups therefore its action plan was general, practical and realistic. From September 2005 to December 2006 a time line was drawn to calendar responsibilities towards an AGM and officer election and the progress of a new action plan for 2007. It was hoped that the Limavady Community Forum would attract a wide range of community organisations, that would bring with them their own unique skills and expertise thus ensuring that all committee business and potential development projects would be managed effectively and efficiently. As a long-term goal the Limavady Community Forum is a concept with huge potential, but the Forum needs to be more strategic, make special efforts to also include some of the larger organisations and increasingly show drive and leadership as a body. The Borough Council’s community support plan set the expectation for the development of the Forum. Limavady Community Forum; Community Business Development Project Stage II 50 The community business development programme will enable the Forum to meet the needs of the community / voluntary sector by implementing their mission statement “To implement an equitable partnership in the Limavady borough for the benefit of all” It should also be noted that while the recommendations for establishing the Forum provide a local structure to embrace the community / voluntary sector, this particular concept also fits within the wider strategic context of government strategy and policy. In this report the consultants have considered a range of local strategic documents and initiatives and articulate how the community business development programme will contribute to the sustainability of the sector if the proposals are considered and implemented. 3.5.2 Plotting a way forward for the Community Voluntary sector in Limavady Those interviewed consistently thought Limavady Community Forum could be an important conduit between Council and the community sector. It was also considered that the Forum could promote cohesion within the sector locally and was potentially the right mechanism for the sector to maintain a balance. However, there was a body of opinion which suggested the Limavady Community Forum needed to be more independent of Council if it were to provide leadership for the community /voluntary sector locally. Some believed the expertise and knowledge of the community /voluntary sector locally, especially from the larger organisations, could be better utilised. Upon reflection of the entire process this is a very salient point. There was a question mark over the capacity of the Limavady Community Forum. Was it equipped to prepare the sector in the Borough for the challenge that RPA will provide, especially if they have to compete for funding and support within Super Councils, from larger organisations in areas such as Derry city. The Forum, many believed, could be the focus for taking the voluntary and community sector forward in the Borough, but some thought it needed to better provide, as a body, guidance and leadership to the whole sector, especially in the context of the challenges of the Re-organisation of Public Administration. Other areas of concern were that the strategic role of Limavady Community Forum needed to be enhanced. Larger community / voluntary organisations believed they should be a core part of the work of the Forum. In the final analysis the Council’s community support plan acknowledged that the role of the Community Forum was crucial to the development of the sector. Limavady Community Forum; Community Business Development Project Stage II 51 Respondents from the interview process identified issues affecting the Forum. While there were those who spoke favourably of the Forum and its activity there were a number of themes which need to be addressed if the perception of the Forum is to be positive and it is to act in consort with its mission statement. In order to place in context the concerns and negativity expressed towards the Forum by some respondents, the consultants have examined the themes which underlie these and militate against the forum’s progress and activity in focusing on the development of the community / voluntary sector in Limavady. The consultants understand that for these reasons the Forum could be more effective if it regained its focus to consolidate and refocus over the next year to rebuild its activities around its mission statement. Some of the comments obtained through this process can be seen below in relation to the effectiveness of Limavady Community Forum. “they have started and indeed helped to deliver some good programmes in the borough but few benefit” “some organisations have benefited in a small way however they are handpicked” “yes, for the groups represented” At the other end of the spectrum these views are balanced by those who where suspicious and frustrated at its lack of independence from the Council and consider the Forum to have been less effective: “council should take a back seat role and let the groups have ownership of the Forum” “now the Forum is unsettled and a lot of members have lost interest” “too much time has been spent wrangling over organisational issues” These and comments like them suggest that the ground gained over the previous setting up period had been lost as a result of lack of direction, focus and an inability to establish a strong directional leadership. A number of respondents had lost interest and smaller groups many in rural locations stopped attending when the focus of the Forum meetings had deteriorated into disagreements between members. This was in part a result of the decision to redraft the constitution and allow council a more inclusive role. Limavady Community Forum; Community Business Development Project Stage II 52 It must be countered however that the Limavady Council wish to promote effective community development, which, in essence will result in the fears of those above being allayed as Council wish to develop a vibrant, socially sustainable community and voluntary sector. It is unhealthy, and this has been realised through this process to retain so much dependence upon any agency, Council or otherwise. 3.5.3 The forum reinvented? The respondents largely agreed that the role of an umbrella organisation or community hub was needed and that the Forum was the right vehicle to provide this but before that could happen it was essential that the issues effecting and stagnating its functions needed to be resolved and that this would require positive and sensible marketing to reinforce its neutral position in the sector. While the groups who responded to the process indicated the training needs it was also evident from the interviews and questionnaire responses that the Forum needs to focus on networking and developing capacity within the groups in the sector. The Forum activities need to be developed to provide information sharing, networking, supporting smaller and more vulnerable organisations and sharing best practice. After the AGM has elected a new committee and officers it should make it a priority to get a team building session together to establish their roles and responsibilities and focus on objectives and direction. The opportunity to improve communications with the sector is absolutely crucial. If the Forum is to fulfil its role in the community / voluntary sector it will have to get across a clear and simple message and inform the sector that it is open for business. The consultants felt that for the Forum to meet its full potential the Forum steering committee should undertake a period of training to increase capacity, team build and establish direction and drive into the committee to demonstrate a focused and strategic approach to its and the sector’s sustainability. The Forum needs to re-establish itself as a catalyst for signposting groups to funders as well as seek to deliver funding, training programmes and networking. It needs to establish a calendar of events ranging from special networking events to regular training sessions not based upon open invitation but working more closely with the sector to reinvigorate and assist smaller groups, the consultants believe the practice of partnering larger more affective organisations with smaller groups or clusters of small groups in buddying schemes Limavady Community Forum; Community Business Development Project Stage II 53 to create a learning environment to help develop capacity and utilise the practical experience which already exists within the sector can enable the transfer of skills and experience. Several respondents felt that the sector placed too much emphasis on having their own facilities and that the “community centre in every hole in the hedge” was neither practical nor cost effective and that practical mergers should take place to ensure the maximum utilisation of facilities occur. The council’s Community Development Unit set its primary aim “to develop capacity and leadership within the context of integrated planning processes for the delivery of services to people most in need” The development of Limavady Community Forum should be the primary voice for the community and voluntary sector in the Borough. The development of a number of sector interests and representation, the development of leadership within the community / voluntary sector have been acknowledged as key issues in the community support plan. The opportunities provided by this project will enable a clearer focus upon the difficulties experienced by the Limavady Community Forum and promote the extension of business through social economy and enterprise built upon an ethical and community based ethos. 3.5 Latent potential for Limavady Borough It is evident from the information researched and the scoping undertaken that the real potential for the borough’s community / voluntary sector to enlarge its social economy is very real. Serious steps need to be undertaken to ensure that the currently fragile approach is injected with serious impetus. There are too many groups who have not yet associated their need to generate income to sustain themselves’ with the potential to do this wholly or in part through enlisting in the social economy. The fear factor and preconceptions need to be tackled head on through effective communication and increasing their self reliance. Limavady Borough Council provides a range of support services as part of their community services responsibility. Grant assistance forms an important part of this support, especially as many groups within the sector have a heavy dependence upon limited funding to survive. The level and type of grant assistance for groups within the voluntary and community sector varies but is provided in line with the objectives of the council’s support plan, within budget constraints and the guidelines by DSD as laid down in the ‘Beyond the Centre’ document. Limavady Community Forum; Community Business Development Project Stage II 54 The first level of granting available is for the provision of a seeding grant to enable a bourgeoning group to establish itself. Seeding grants are up to £100 for the first year of a community groups’ existence. Grants are available for groups without premises of up to £100 per year for administration, up to £300 per year for special events, and up to £75 per year for training. Grants are available for community groups with premises of up to £2,000 per group per year for running costs, special events and training. Summer scheme grants of “between” £50 - £300. Emergency one-off grants of up to £150 for extreme circumstances. Discretionary grants for one-off payments of up to £100 for new or innovative projects where support has not previously been provided. These are certainly not awe inspiring figures and will not deliver real outcomes for the purposes for which they are intended. On the contrary these are seen as support, not whole answers to key issues. With this considered, it is evident that the Community Development sector wish to promote self reliance. This report clearly demonstrates the potential for the Limavady Community Forum to be a successful umbrella organisation for the community / voluntary sector in the area. It’s focus as a signpost and fund generator for the community / voluntary sector in the Limavady area has been established although over recent months a number of issues have militated against its continued progress. It also has a role to oversee training and steer the sectors sustainability. This will only be achieved if it embraces the concept as a catalyst for the sector. The Forum needs to be more strategic, make special efforts to also include community sector as a whole and increasingly show drive and leadership as a body. There will be short term and medium term proposals to regain ground lost in the past year and establish the Forum’s bone fides. Proposals have also been made in the report for a strategic recommendation on long term social enterprise development. It is evident that groups will need to be developed through a practical approach to training and training needs, ensuring a stepping stone option for groups to become self-sustainable. This option will further ensure the community business development programme’s long term effectiveness and its strategic sustainability as it enables the effective evolution of groups dependent for so long upon grant aid and a hand to mouth existence from council funding. It is therefore a necessity to establish a thorough understanding and development of effective social economy. Limavady Community Forum; Community Business Development Project Stage II 55 3.6 Community Animation Community Animation is a process whereby the main protagonists in a social / community environment come together to assess, identify, prioritise and focus on achieving local goals. These goals are a result of collective responsibility and will become the focus of all activity for that specific purpose, with all parties ‘reading from the same page’ it is creating the proper conditions for real community change. The same can be seen of Limavady. There is now a very definite need and urgency for the community / voluntary sector to come together and amalgamate their aspirations under one common goal. The vehicle for this gesture is the Limavady Community Forum. By setting these strategic objectives the sector will have moved forward in a quantum-leap and reasserted its agenda both at a council and borough level and also across the North West with the prospect of Reorganisation of the Public Administration which will see the creation of 11 super councils in Northern Ireland. The importance of acting strategically is crucial if the sector wants to be punching above its weight and ensuring it is heard among its community / voluntary sector counterparts in the other councils drawn under the RPA model. Part of this object should be the creation of a minimum standard for all groups to aspire to achieve. This will ensure a baseline capacity is achieved with pathways for further progression in place. This standard is again the subject of a further in depth piece of work, one which can be conducted by the Community Forum as a first step in the community animation process, although there is no doubt it will consider such things as financial management training, business acumen, communication and marketing core skills. Groups need to be aware that just as the political environment around them is changing, they too need to adapt to survive and by embracing the concept of change and progression, and working it to their advantage they will be best placed against their counterparts to survive in an increasingly financially squeezed Northern Ireland. Those who do not grasp this period effectively threaten their own survival in the post RPA environment. 3.7 Conclusion The future for the community / voluntary sector is not destined to be a period punctuated by healthy handouts and grant aid by council or other agencies. The current economic state indicates that the aspirations of this government established over three years ago – one of thrift and reduced spending has now become a reality and as the grant funding hand outs are reined in the environment is one of adapt and survive. Social enterprise considerations as a means to survive, certainly appears a very real alternative to failure. Limavady Community Forum; Community Business Development Project Stage II 56 4 Chapter 4.1 Establishing, Developing and sustaining a Community Enterprise Introduction to chapter This chapter explores some of the important hurdles that can be encountered in setting up a successful social enterprise and reflects upon the difficulties and challenges which are in the path of potential local entrepreneurs. 4.2 From Concept to Reality The difficulties in establishing an effective social enterprise are not always evident. The first real challenge comes when what you are told is not always how it turns out. The text books and trainers can only give you advice and direction but they cannot live the experience. No two experiences are the same and that is why a mentoring or ‘hand holding’ process is recommended by most trainers and business advisors to support community enterprises in their early and stepping periods. There is no doubt that all community enterprise initiatives must begin somewhere. It is fair to say in all walks of industrial and commercial life that everything must originate from an idea. In today’s society we are continually exposed to television campaigns promoting reality life experiences, Big Brother for instance. We are also afforded the opportunity to avail of the programme, Dragons Den, in which 5 of Britain’s most successful business magnates listen to prospective entrepreneurs and their ideas and inventions before deciding whether or not to invest their own personal wealth. These ideas are not wholly removed from the reality of the evolution of community enterprise. When those ‘Businesses’ in Limavady decided they had a product / service idea to market which would generate income for longer term sustainability it was important that they were able to articulate this idea, garner local support as well as secure the necessary finance to make this concept a reality. Dragons Den gives successful applicants exposure to ongoing business mentoring to ensure that the business becomes a success, and that the faith and investment are repaid. In Limavady, the Community Forum could evolve to provide delivery of this mentoring and support process through local social economy businesses. This will not be in the same vein as Dragons Den but moreover can ensure that more and more capacity is developed through Limavady Community Forum; Community Business Development Project Stage II 57 information awareness and exchange, information sharing and appropriate training and resource deployment to encourage more and more community and voluntary sector organisations in the Limavady Borough to embark on a social economic path. 4.3 Identifying and Mitigating Risks and Constraints With the changing culture in grants support and the current financial status there is less money to go around and this should be the claxon for groups to start to build their defences not to run for shelter. By adapting they can counteract the problems they are likely to encounter in establishing sustainable income through community social economy. Groups need to inform themselves what opportunities are available, what they need to do and how they need to adapt to take the full benefit of these. It also suggests that there is a necessary role for a community / voluntary umbrella organisation will be the lobbying agent if the sector is to be effective. The Limavady Community Forum needs to adapt and reinvent itself if it is to provide the necessary responsibilities that are expressed in its mission statement. One key function is its role in helping steer the change in the community and to do this it needs to be strategic in both vision and leadership, resolute in the success of its objectives and independent – a champion for smaller and more isolated groups - while retaining guardianship of the sector. Risks to be considered in this process include; Market Risks Legislation Risks; Competition Risks; Lower Uptake of Business Services; Public Sector Purchasing Risks; Community / Voluntary Sector Risks Operating Risks Governance and Management Risk; Financial Management and Funding Risk; Staffing and Resource Risks; Core Business and Focus Risks The Community / Voluntary sector is quite volatile because of the differing influences that it is consistently faced with. This can mean that organisations always have to change what their core focus is to meet with government agenda and secure funding for their existence. This ‘changing with the wind’ approach that represents a small percentage of community organisations could have negative impacts on some of the services of the new business. Bearing these points in mind the Community and Voluntary Sector should be mindful of the following risks and constraints in operating within the social economy; Limavady Community Forum; Community Business Development Project Stage II 58 Direct Business Risks Indirect Business Risks Personnel Finance Continuity Wider Economic Conditions Competition / Similar services in Legal conditions / stipulations for the Administration sector immediate area Local take up of business services Fear of increased responsibility Marketing and Communication Reorganisation of Public Satisfice rather than progression These only begin to consider the environmental conditions that any new social enterprise will have to operate within. As with all businesses personnel are key. The commitment, ambition, capacity and development of no two people tends to be the same. The management structures of any new entity will have to ensure that processually they are in a position to continue in the event of people leaving or moving on, for whatever reason. Within the Community and Voluntary Sector, legal and technical requirements to qualify for funding will always dictate priority action within organisations. The new entities must ensure that the aims and objectives that govern the social enterprise are always retained and a primary focus within the organisation. An exciting opportunity exists for the Community infrastructure in Limavady to galvanise and ensure that through shared experiences and information, threats to survival and success are satisfactorily mitigated. 4.4 Reorganisation of Public Administration 2011 is coming closer with each month and the time table for the introduction of the 11 Super council system, the redrawing of the boundaries, the appointment of new responsibilities and the election of a new layer of councillors expected to be more responsible, deliver value for money and retrain for the task should be an added incentive to groups whose current position in the community will be redefined as the councils become bigger and embrace neighbouring community / voluntary sectors. It is important therefore that the Limavady Community / voluntary sector is ready for this reorganisation and has established itself under an effective umbrella organisation to do this. Limavady Community Forum; Community Business Development Project Stage II 59 Groups should re-familiarise themselves with the Forum and its role and grasp the opportunity to influence and change its role and remit for 2011. 4.5 Market researching and testing There are a number of professional organisations who specialise in market research and testing of products and services. Many of the best practice examples given in the report as Northern Ireland examples have taken these steps to identify a clear and critical path towards the strongest and most rigid products or services needed within their community and where the market exists and how high the demand would be. These are common principles which any business enterprise would wish to apply. A community social enterprise is no exception and should be focused on a professional and competent approach to establishing their income generator. Gingerbread NI are considering the expansion of their organisation into the social economy market place and have considered products and services which will be properly market researched and tested to ensure that they are fit for purpose. It is only through such established practices can the best long term success be achieved. In considering any business venture it is imperative, particularly within the Community and Voluntary Sector, to test the viability of the product / service prior to embarking on a formal incorporation as a Limited Company to pursue the product as a sustainable income generating tool. This is a core skill and one that the Community infrastructure in Limavady must embrace in order to ensure they survive in a competitive marketplace. 4.6 Developing a Robust Product / Service Once the essential market research has been undertaken and the field of opportunity narrowed down the choice of products / services which could be developed for production can be identified. Again training and advice are available to steer groups through each stage of the process but it is important that the decisions are made not on subjectivity but on hard market research. The market place can be very rewarding if the right decisions are made but equally unforgiving if the wrong ones are entered into. Product choice can be so important and it is therefore worth taking time to get this right. Local support and experience can come from those who have ready taken this route and demonstrated that they made the correct choice. In each case the simple rule applies base the decision upon Limavady Community Forum; Community Business Development Project Stage II 60 factual evidence. The stronger product, the most enduring one will always be the product which has been properly evaluated and market tested. Advice for this important aspect of the process is also available from a number of government sponsored organisations identified in chapter 3.3.2. 4.7 Adaptability, Survival and Market place Diversification Many groups enter into the social economy with the intention of supporting themselves and take the opportunity to diversify. The timing of this decision is crucial. It is always better to make these changes after serious thought and research. The market place may be responsive to a group adapting and diversifying but it again needs to be backed up by market research. Any change can put a burden on the organisation and unless it has been properly budgeted for and resourced the decision could well place existing stability under immense pressure. Changing or developing a new services or products requires a strategic approach and while it needs to be researched there are cases where it could be to the distinct benefit of the group’s business. One such example could be the decision by a craft business to progress from selling their own products to sourcing an agent or retailer who could expand their output and sell their exclusive range of craft goods. While this could reduce the pressure of providing sales staff and volunteers it adds the pressure at the production end and places greater demand on the quality and quantity of product being produced. Another example would be through the expansion and diversification of a service which needs staffing levels to be maintained at certain levels. The opportunity to increase into this service and diversify could appear at the outset to be worthwhile but identifying if there is a competing service available elsewhere and if it has been cancelled for any reason are all important issues. Proper research needs to be undertaken to identify if the need for the service exists and if it will generate income. The group must then decide how to balance the need for the service against the generation of income, all the ethical questions will be asked and need to be answered before a decision is made. Limavady Community Forum; Community Business Development Project Stage II 61 4.8 An Essential Toolkit for Limavady Third Sector This report was commissioned to ascertain the levels of and the capacity to become, sustainable social economy enterprises in the Limavady Borough. There is no doubt that through this process, the Community and Voluntary sector respondents to the various forms of consultation deployed have conveyed a desire to become better and to strive to become self sustainable. The previous good work undertaken by the Community Business Development Manager began to harness the necessary skills and resources for the sector to achieve this lofty position. The core considerations to this toolkit were similar to many of those same issues that have presented themselves through this report. (Finance / Management / communication / training and enhancement) A copy of this previous piece of work has been included as an appendix to this report following permission from the authors and project promoters. A suggested toolkit, in the form of collective actions and areas for development to enhance the standing of the Community and Voluntary Sector in Limavady will be presented in Section 5 of this document, however some brief observations are as follows; The issues raised throughout the report and the indicative conclusions from the research tools point to a way forward for the Community / voluntary sector and the Limavady Community Forum. The approach strategic and the there should be a degree of urgency now that the AGM has taken place. The issues affecting training needs have been addressed identifying the target of key skills from the questionnaires and other research tools. Lifting group capacity within the sector will create a base line of skills to enhance the less able groups while further refreshing those groups who have greater capacity and much to contribute. A flexible community infrastructure will create resilience among its sector participants and better equip them for the potential to lobby both for resources and direction. This in itself is an enabler for the Forum providing a higher level of talented and committed community activists to successively fulfil the officer and committee positions each year and refresh and invigorate the necessary changes in direction that will be demanded from RPA and other changes in the public and community sector. To understand the needs of the community sector and to produce a framework that can seek to redress the imbalances and inadequacies that exist, what follows are a series of short, medium and longer term objectives for the sector. Limavady Community Forum; Community Business Development Project Stage II 62 Short and medium term Goals Market the positive aspects of the role of the Limavady Community Forum as a neutral and inclusive catalyst for the community / voluntary sector A concentrated training programme to take place to engage groups within the sector to enable best practice on sustainability and business development Focus on group training needs and work with smaller localised clusters whether urban or rural to ensure a stronger working practice within a given community The role of umbrella or community hub was needed and that the Forum was the right vehicle Limavady Community Forum steering committee to undertake a period of training to increase capacity, team build, leadership skills and lobbying skills Medium to long term Act as a catalyst for signposting groups to funders as well as seek to deliver funding Events ranging from special networking events to regular training sessions Establish the practice of partnering larger more effective organisations with smaller groups or clusters of small groups in a buddy scheme Clustering of groups with social enterprise and the potential to establish community social enterprise by location as a staging post towards establishing clusters by type The Forum to establish its role in identifying potential future sources of funding including regional sources has been undertaken. For all those sources - funding agencies and statutory agencies, associated resource providers and intermediary funding bodies provide the potential for securing sustainability for the community and voluntary sector in the Limavady Borough and the Forum. Council to provide specific resources to grow the capacity within the sector and identify the opportunities for sustainability. Develop fundraising strategies and action areas for securing financial and other associated support. Limavady Community Forum; Community Business Development Project Stage II 63 4.8 Conclusion The development of the Community Development Business Programme should begin as soon as possible after the Forum accepts the findings of this research and report. As part of the terms of reference, the Forum has requested that the consultant team provide opportunities for training to build the capacity of the groups and lead to a strong community infrastructure. These opportunities exist and by examining the specific direction chosen they can be worked up into practical training modules to enhance the groups’ capacity to develop a broader understanding of the importance of business practice and income generation. A clear recommendation for this process to become clearer and inspirational, not only to the project promoters in Limavady Community Forum but also through some of those groups operating within the social economy sector or considering doing so, to visit some of those examples cited in this report. Theoretical information can inform where practical interventions and enhancement can occur. Limavady Community Forum; Community Business Development Project Stage II 64 5 Chapter 5.1 Action planning Introduction This process has highlighted many opportunities and aspects of development that must be firstly considered in detail and then overcame for the Community and Voluntary sector in Limavady to assert a position whereby they can become self sustainable. To highlight the issues and indicate the actions that may accompany them the following table will present an exemplar Action Plan. The detail herein will require much community animation and collective responsibilities if it is to become successful. It is also fair to say that much of the training and capacity building requirements of the sector will require much further work. 5.2 Action planning for Limavady Community and Voluntary Sector Issue Action Responsibility Support for new Social Enterprise Establish a localised community voice for ongoing support and advocacy Sector in general Develop training and awareness programmes to highlight the social economy Personnel Limavady Community Forum / Limavady BC Statutory training providers Create localised best practice clusters to share experiences and information Community Forum / Council / Sector groups Administer social economy programmes and support with like level organisations All above Replacement Community Business Manager/Co-ordinator Limavady Community Forum / Limavady BC Seek to ensure continuity for local support staff resources Seek that Social Enterprises will retain core staff for ease of continuity Equipment and Resource requirements Assessment of needs analysis of social economy businesses within the sector Limavady Community Forum / Limavady BC Limavady Community Forum; Community Business Development Project Stage II 65 Diversification Training and ongoing professional development Communication 5.3 Periodic research to identify and assess range and viability of product and service quality and sustainable market demand Continue to audit the localised needs for training Develop bespoke training for Limavady Community initiatives using Limavady context Social enterprises / council / Community Forum/ Groups Community Forum / Council / Sector groups Local social enterprises / Limavady Community Forum / Limavady BC Seek to identify suitable funding from agencies such as Invest NI / Limavady Council / DETI / Social Economy Networks Community Forum / Council / Sector groups Ensure access to training through a variety of means Community Forum / Council / Sector groups Use Best practice examples as means to develop local capacity All of the above Information sheet / networking / inter-group liaison Sector groups / Limavady Community Forum / Limavady BC Conclusion The employment of this action plan and its identified tasks will provide an excellent baseline for the progress, development and strategic maturity of the Limavady community and voluntary sector. It also stands at the gateway to growth of the sector into a much broader sharing of the concept of social enterprise and holds the key to informing and facilitating a more comprehensive approach and understanding of the opportunities available to those groups who recognise the importance of reaching out and securing their own sustainability through generating income and confident diversification. The days of limitless council and other funder handouts are rapidly coming to an end and it is only through a higher degree of self reliance that a stronger sector can manage in the new economic climate and political change. Limavady Community Forum; Community Business Development Project Stage II 66 6 Chapter Conclusions 6.1 The real task of this report was to scope the Limavady community / voluntary sector and identify potential for training needs, existing capacity within the sector and provide opportunities for networking with a wide range of organisations from statutory agencies to private sector businesses. The opportunities for the community /voluntary sector to enhance its capacity and develop its structure are very real challenges for the days ahead. It will require an equally realistic approach. By moving strategically and establishing a strong and focused direction it has a very real opportunity not only to develop business skills within the sector but face the inevitable challenges that will come with the reorganisation of the Public Sector through RPA. The sooner this occurs the better this will be and it will afford many more groups within its ranks to enable themselves to severe the umbilical cord with Council as their primary or only funder. This cut is coming and it would be far better for the sector to take on the inevitable rather than be left to face it ill-equipped and ill-prepared. Reducing the dependency on Limavady Council is not a weakness but merely a necessary stage through which all groups should expect to go if they are to be ultimately responsible for growing their capacity and organisations. The focus on training needs should be with groups and as indicated in the research this needs to be with strategic training needs. It should be undertaken in small clusters locally. This not only strengthens the capacity in each locality but increases the opportunity for better attendance and baseline results in the locality. It should be done in localised clusters whether urban or rural to ensure a stronger working practice within a given community. The role of an umbrella or community hub is needed within the sector. The Forum was the right vehicle for this. Limavady Community Forum steering committee should also undertake a period of training to increase capacity, team building, leadership skills and lobbying skills. The Forum should act as a catalyst for signposting groups to funders as well as seek to deliver funding events ranging from special networking to regular training sessions. Establishing the practice of partnering larger more effective organisations with smaller groups or clusters of small groups in a buddy scheme has considerable merits. This should be introduced as a principle of good practice. Clustering of groups with social enterprise has potential. It would be best to Limavady Community Forum; Community Business Development Project Stage II 67 establish community social enterprise by locality clusters as a staging post towards establishing clusters by type. Copius and FPM see a very real opportunity for the Forum to develop strategically and act as the conduit for community /voluntary sector expansion towards self sustainability. The Steering Committee of the Limavady Community Forum must now consider these options and the reports conclusions. Limavady Community Forum; Community Business Development Project Stage II 68 7 Chapter Appendices Appendix 1 Limavady Community Audit Questionnaire Appendix 2 Original Community Business Development Report Appendix 3 Toolkit for Social Economy; Developed by Community Business Development Manager Others Community Grading / Self Assessment tool Limavady Community Forum; Community Business Development Project Stage II 69