AKULA NARESH KUMAR
E-Mail: akula.naresh123@gmail.com
Mobile: +91 8712144993
Obtain a position as Key player in a people-oriented organization where I can maximize my service experiences and skills
in a challenging environment to achieve the corporate goals.
Ability to meet high quality standards within the confines of challenging deadlines
Synopsis
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Offering 10+ years of Corporate Experience with major focus in Customer Relations, customer service and Operations.
Presently associated with M/s CARAT LANE(Luxury Online India Pvt Ltd) at Jublee Hills Hyderabad.
Strong understanding of Customer Handling and proving customer service.
Adept at handling day to day activities in co-ordination with Internal / External departments for smooth business operations.
A keen communicator with the ability to relate to people across all hierarchical levels in the organisation. Possess ability to motivate
people to achieve organizational objectives.
Expertise in executing Housekeeping activities in the organization with new initiatives for restructuring of cleanliness and health facilities.
Career Graph
> Currently working With Carat Lane(Luxury online India Pvt Ltd) from Aug 2012 As Store Head
> From Dec - 2010 to July-2012 with M/s Ethos Ltd(Swiss watch studio), Banjara Hills , Hyderabad
> January-2008 to Nov-2010 with M/s Reliance Retail Ltd ( Jewellery Format ) Hyderabad as BTL Mkt Executive at Hyderabad
Store
> April-2006 To Dec -20070 with M/s TATA BUSINESS SUPPORT SOLUTIONS LTD. as executive Customer Care at Begumpet ,
Hyderabad
Job Profile 01:
About The compan y
Carat Lane.com is one of India’s leading e -commerce company and one of the most visible online brands
since its inception in October 2008. Carat Lane was started with a mission to change the way diamonds and
diamond jewelry is bought in India. In 4 short years, this vision is well on its way to being realized.Now Carat
Lane has also have entered on offline sales by setting up stores across India.
Job Profile 02:
About the Company
Ethos Swiss Watch Studios is Indias largest luxury watch retail chain. It has more than 20 years of experience in the
international watch business. We as Ethos deal with 50 luxury watch brands like Baume & Mercier, IWC, Breguet, Carl F
Bucherer, Blanpain, Chopard, Jaquet Droz, Vertu, Dior, Glashutte, Jaeger-LeCoultre, Mont Blanc, Omega, Tag Heuer,
Rolex, Cartier, Breitling, Rado, Longines, Raymond Weil etc. at Ethos our focus is on the High Customer Service. At
present Ethos has 43 studios in 7 cities (Mumbai, Bangalore, Pune, Delhi, Noida, Ludhiana and Chandigarh) and aims at
having 50 studios across the country by 2014-15
Job Profile 03:
About the Company
Reliance Retail as observed the growth opportunities in organized jewelry field and started this format and i was the first team
batch enjoyed the explore of my talent in the marketing field.
Job Profile 04:
About the Company
Tata Business Support Solution is a center supporting the TATA group business by operating the call center for various
TATA products.
Key Result Areas
Operations and Other Responsibilities
 Supporting the Security Policy Implementation, Enforcement, Security Awareness and Incident response services as needed.
 Managing services and processes that support the core business of an organization, focusing on using best business practice
to improve efficiency, by reducing operating costs whilst increasing productivity.
 Responsible for exercising effective supervision and control over office administration areas and ensuring optimum and cost
effective utilization of the resources including reporting and financial controls.
 Liaising with labour department, government officials and special agencies to maintain good industrial relations and to ensure
full statutory compliances with guidance of Concern departments.
 Coordinates, organizes and schedules on-site and off-site meetings, Product Launches and Other events.
Sales and Customer Service
 Managing stock levels and making key decisions about stock control.
 Enhance the customer experience by leading team of associates in providing strong Customer Service, interface directly with
customers to provide assistance and resolve problems at the Store Level.
 Coordinate Inventory control, Receiving, Merchandising (plan-o-grams) and Store maintenance. Supervise product inventory,
Verify quantity and quality of products received.
 Initiates and Coordinates development of action plans to penetrate new Markets.
 Manage Total Store level Operations including Sales, Customer Service & Training, Evaluation and work Schedules.
 Conducts one-on-one review with all team associates to build more effective communication, to provide insight for the
improvement of Sales and activity performance.
 Adheres to all company policies, procedures, business ethics codes and ensures that they are communicated and
implemented.
 Responding appropriately to emergencies or urgent issues as they arise.
Achievements
 Received Gem Of Carat Lane Award for the year 2013-2014 from CEO
 Sucessfully completed Tag Heuer Bronze level training in Bangalore.
Academia
 Bcom from Osmania University - http://www.osmania.ac.in/
 Intermediate from Board of Intermediate - Hyderabad.
 S.S.C. from All Saints High School, Hyderabad - http://www.allsaintshyd.edu.in/
IT Skills
 Well versed in Internet and Computer Usage.
Personal Details
Date of Birth
:24th June 1985
Nationality
: Indian
Sex
: Male
Marital Status
: Married
Linguistics
: English, Hindi & Telugu
Address
: H.NO19-1-315 Doodh Bowli Hyderabad 64
Declaration:
I consider that I am having enough confidence on my ability to work in a team and enthusiastic environment.
And I hear by declare that the information furnished above is true to the best of my knowledge.
Place: Hyderabad
Date:
(NARESH KUMAR AKULA)