SupplyCentre Frequently Asked Questions (FAQ)
Where do I get my login information?
Login information is sent by your administrator in an email when your user profile is created.
Your login credentials are case-sensitive so be sure to enter them exactly as shown in the
email. If you have lost the email or did not receive it, contact your administrator.
The TPAdmin login information is sent by Quadrem in an email when your company first joins.
If you have lost this email, contact Quadrem Global Support.
What if I forget my login/password information?
If you forget your password, reset it from the Login screen by clicking “Reset Password?” If you
forget your Org ID, ask a coworker, since everyone from your company uses the same ORG ID.
If you forget your User ID, or if you cannot obtain your Org ID from a coworker, contact your
administrator.
How do I change my password?
Log into SupplyCentre and click Help>User Preferences. Then click the Change Password
button. You can also reset your password from the login screen by clicking the “Reset
Password?” link.
I reset my password but did not receive an email with a new password.
If you did not receive an email after resetting your password, your email address is not correct in
your user preferences. Contact your administrator to update your email address. Then try
again.
Can I unlock my login credentials if they have been locked by the system?
Yes. Click the “Reset Password?” link to reset your password. This will unlock the system and
send a new password to your email address.
How do I change the language for SupplyCentre?
To change the language for the entire application, log in and click Help>User Preferences. You
can change the language from this screen. To change the language for the Login screen only,
select the language from the Language Menu on the Login screen.
I can’t find my document on the Work Bench. Where is it?
If you do not see your document on the Work Bench, ask yourself the following questions:

Am I looking at the correct document list?
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If you are looking for a change order but are viewing Purchase Orders, you will not see
your document. Click the appropriate link (i.e. “Change Orders”) to display the list.

Is this document a new document? Or have I viewed it already?
GRNs and Remittance Advices are removed from the Work Bench automatically after
viewing. Other types of documents remain on the Work Bench until you send a
response.

Did I look through all the pages of documents?
If the document list is long, the list may not fit on one screen. Use the page numbers
below the list to scroll through the pages. You can also use the sort feature to help
locate your document more easily, such as if you are trying to find orders with a certain
account code. Simply click the column heading you want to sort by. The first click sorts
ascending (A-Z), the second click sorts descending (Z-A).
How do I search for a document?
Click Search on the menu bar. Then enter your criteria and click the search button.
How do I sort the list of documents to view the ones I want?
Click the column heading you want to sort by. The first click sorts ascending (A-Z), the second
click sorts descending (Z-A).
I conducted a search but do not see my document. What should I do?
The most common reason a document does not appear in your search results is because of the
search start date. Make sure to set the start date on or before the document first arrived in
SupplyCentre. If you still do not see your document, try making your search criteria more broad.
What are pending documents and how do I view them?
Pending documents are those you have worked on and saved, but not yet submitted to the
buyer. You can view pending documents on the Work Bench by clicking a link in the Pending
Documents column (i.e. “Order Responses”, “Invoices”, etc.).
How do I view purchase orders?
For most users, new purchase orders display on the Work Bench by default upon logging in.
Or, you can click the “Orders” link from the Work Bench to view them. If the purchase order is
not new, you can search for it through the Search page or use the Order History Report.
How do I view change orders?
Click the “Change Orders” link from the Work Bench to view new change orders. If the change
order is not new, you can search for it through the Search page or use the Order History Report.
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How can I view new orders by account code?
Click the “Account Code” column heading on the Work Bench to sort the list of orders ascending
by account code. Click again to sort descending. If you do not see your account code, use the
page numbers below the list to scroll through the pages until you do find the orders you are
looking for.
How do I accept an order?
Orders can be accepted directly from the Work Bench. Click the checkbox beside the order,
enter a Supplier Reference Number for each order selected, then click the Accept button.
You can also accept an order through the Order Summary page. Click the Document # link for
the order from the Work Bench, then click the Respond button to view order details. Enter a
Supplier Reference Number and click Submit to accept the order.
How do I reject an order?
Orders can be rejected directly from the Work Bench. Click the “Reject” link for the order and
enter the Supplier Reference Number and Rejection Note.
You can also reject an order through the Order Summary page. Click the Document # link for
the order from the Work Bench, then click the Respond button to view order details. Enter a
Supplier Reference Number and click Reject Order to reject it.
I tried to reject an order but nothing happened.
A rejection note is required for any order that is rejected. Pop-up blockers prevent the text box
from displaying, so make sure your Windows pop-up blocker is off. Open Internet Explorer and
select Tools>Pop-up Blocker>Turn Off Pop-up Blocker. If the problem persists or you need
further assistance with disabling your pop-up blocker, contact Quadrem .
How can I route incoming orders to go to different branches or user emails?
Ask your buyer to include an account code with the order, which will automatically be included
as part of the email notification. Then set up rules in your email application to direct emails with
certain account codes to different people or places. When the email is received, it will
automatically be sent to the correct inbox.
How can I be sure my order response was submitted?
When sending a response, a confirmation message displays indicating the order response was
submitted. You can also use the Search page to view and send orders. Set the document type
as “Order Response” and be sure to verify the dates and other criteria before clicking Search.
If you find an order response that does not have an order processing status of “Sent”, contact
Quadrem Global Support.
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Can I modify an order before responding?
Yes, but only if your buyer allows it. Click the document number to display the Order Summary
page, then click Respond. If line item editing is allowed, an “Edit” link will appear beside the line
items in the order. You can then make your changes as needed before clicking either Submit or
Reject Order.
If I already responded to a purchase order but want to make a change, can I send a new
response?
You can re-send an order response, but you may want to check with the buyer before doing so
because not all buyers accept more than one response for an order.
After contacting the buyer, find the original order (using the Order History Report or by
searching) and respond as you normally would. Your new response will replace the previously
sent one.
What is a Supplier Reference Number?
The Supplier Reference Number is for your internal tracking and can be any combination of
letters or numbers of your choosing. It is a required entry for all orders. Even if you have no
reason to use an internal reference number, you must still enter something into the field to
proceed.
How can I print an order or other document?
From the work Bench click one of the Print icons, or check the documents you want to print and
click the Print button. A PDF file is created, which you can then print. You can print more than
one document at the same time, but they will be combined into one PDF file. Be sure to use the
PDF buttons for printing and not the Internet browser print buttons.
You can also print from the Summary page of any order by clicking one of the Print buttons
(Print Full and Print Summary).
What is the difference between the “Print Full” and “Print Summary” buttons?
Print Full creates a large document with all the details of the order. Print Summary creates a
summary of the order and is the same as printing from the Work Bench using the checkboxes or
icons. These two buttons are located on the Summary page for an order.
I see some strange data on my PDF printout.
This issue is probably due to the login credentials you are using. Ask your administrator to
create a new user account for you and log in with the new credentials. If you are still having
problems, contact Quadrem Global Support.
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What are email notifications?
Email notifications are emails sent to a specified address when new documents arrive in
SupplyCentre. Some document types allow attachment of a file containing a summary of
information from the document. There is also a special notification available that sends a report
of all new orders and change orders once every 24 hours.
How do I change who receives the notification email?
Only administrators can make changes to notification settings. If you are an administrator, click
Administration>Document Settings. Then enter the email addresses for each document type,
indicate (where applicable) whether or not to include the file attachment, and select how often
notifications should be sent.
There is no limit to the number of email addresses that can be entered in each field, but be sure
to separate each address with a semicolon (;) only (no spaces).
How can I stop receiving notification emails?
Only administrators can make changes to notification settings. If you are an administrator, click
Administration>Document Settings. Then delete the email address from the field for the
appropriate document type.
Note: If there is no email address in a field, SupplyCentre will begin sending notifications to the
TPAdmin email address.
How can I change my personal email address and other profile information?
You can change your email address and other information such as language, phone number,
job title, etc. through your User Preferences. Click Help>User Preferences and click the Edit
button. Make your changes and click Save.
How do I delete a user?
Only administrators can delete users. If you are an administrator, click Administration>User
Administration. Click the checkbox beside the user and click Delete User(s).
How do I add a new user?
Only Administrators can add users. If you are an administrator, click Administration>User
Administration, then click the New User button. Enter the user information, select roles, and
click Save.
How can I update the company profile?
Updates to your company profile can be requested by administrators. If you are an
administrator, click Administration>Company Profile. Then click the Request Company
Information Change button. Make your changes as needed and click Submit.
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How can I change user roles?
Only Administrators can make changes to user roles. If you are an administrator, click
Administration>User Administration. Click the “Edit” link for the user. Move roles to and from
the User’s Current Roles box as needed and click Save.
How do I know which roles allow which actions?
The following is a list of roles and what actions they allow:
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Billing – create invoices and review remittance advice.
Logistics – send advance ship notices and view goods receipt notices.
Order Management – respond to purchase orders and change orders, respond to order
status requests.
Sourcing – create quotes in response to requests for quote sent by the buyer.
Services – create service entry sheets to respond to service orders.
Administrator – create users, edit user and company information, manage user activity
and set email notification preferences.
How do I change/update the TPAdmin?
Only administrators can modify the TPAdmin information. If you are an administrator, click
Administration>User Administration. Scroll down to find the TPAdmin and click the “Edit” link.
Make changes to the information as needed and click Save. If no one at your company has the
Administrator role, contact Quadrem Global Support.
What steps should I take to change a TPAdmin password?
It is important to check the TPAdmin email address before resetting the password. If you are an
administrator, click Administration>User Administration and scroll down to find the TPAdmin. If
the email address is not yours, click the “Edit” link, enter the new email address and click Save.
Then click the Reset button in the Password column. A new password will be sent to your email
address.
Why should I turn off my pop-up blocker?
SupplyCentre relies on pop-ups to function properly. If you do not turn off your pop-up blocker
you will be unable to complete many tasks.
How do I create an invoice?
Most buyers only allow one document per invoice. Contact your Quadrem Regional office or the
buyer if you are interested in using more than one source document for an invoice.
1.
Find a source document, usually a purchase order or change order. (Click
Billing>Report Billing Status to use the Billing Status report to find the document, or
click Search to find the document using the Search page).
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2. Click the checkbox beside the document you want to invoice.
3. Click the Invoice button.
4. Select the items to include and proceed to the Invoice Summary.
5. Make changes as needed and click Submit.
Note: See the SupplyCentre User’s Manual for more detailed information about creating
invoices, including how to add allowances, charges and taxes.
How do I add or remove items from an invoice?
You can remove items before actually creating the invoice or you can add or remove items after
the invoice has been created but before it is submitted.
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Remove Before Creating the Invoice
When selecting your source document, exclude items from the invoice by checking the
item(s) and clicking Remove Checked Item(s) on the Invoice Confirmation screen.
Remove After Creating the Invoice
From the Invoice Summary General Information tab, check the item(s) to remove and
click the Remove Checked Item(s) button.
Add After Creating the Invoice
From the Invoice Summary General Information tab, click the Add New Item button to
add an item.
What are remittance advices and how can I view them?
The remittance advice (RA) tells you when and how payment for an invoice is made. It is an
informational document only and does not require any action by you. View new remittance
advices in the Work Bench by clicking the “Remittance Advices” link. Or click List Remittance
Advices in the Billing menu.
How do I know which orders are ready to be invoiced?
Click Billing>Report Billing Status. You can search for orders according to whether they are
ready to be invoiced, have been partially invoiced, or have been fully invoiced. Set the search
dates according to the specific timeframe you want to view. This is helpful, for example, if you
want to view the orders ready for invoicing that you have accepted over the previous month.
Can I “undo” and invoice and submit another one?
Yes, but you may want to check with the buyer before doing so because not all buyers accept
more than one invoice. To “undo” an invoice, simply create a new one. The new invoice will
replace the previously submitted one.
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Why can’t I respond to the RFQ?
If you are unable to respond to a RFQ, ask yourself the following:

Does my company have the ability to respond to a RFQ?
Your company must have been given the Sourcing role in order to respond to the
RFQ and create a quote. If you are an administrator, you can check by clicking
Administration>User Administration. Then click the New User button and see if the
Sourcing role is listed in the All Available Roles box. If it is not listed, your company
has not been given the Sourcing role by Quadrem

Does my User ID have the Sourcing role?
If you are not an administrator, ask someone with this role to check for you. If you
are an administrator, you can check by clicking Administration>User Administration
and then click the “Edit” link beside the user name. If the Sourcing role has not been
assigned, move it from the All Available Roles box to the User’s Current Roles box
and click Save.

Am I within the RFQ open and close date/time?
You can only respond to the RFQ during the open and close dates/times. RFQs that
are not open have an inactive “Decline” link on the Work Bench and an inactive
Respond button n the RFQ Summary. You can check the dates for the RFQ on the
Work Bench in the Open Date and Close Date columns.
My buyer says I should be able to respond to the RFQ, but the link is not active.
This situation is most likely caused by problems with the time zone settings. SupplyCentre
compares the buyer’s time zone with the supplier’s time zone to open the RFQ at the correct
time. Click Help>User Preferences and ensure the correct time zone is selected. The time
zone chosen should be the distance (+/- hours) from Greenwich Mean Time. To make a
change, click the Edit button.
How do I know which documents each of my buyers wants me to send.
The basic suite of electronic documents are Purchase Order, Purchase Order
Acknowledgement, Change Order, and Invoice. However each particular buyer may
have different document requirements to facilitate their internal processes from orders
through to invoices. This will depend upon their system’s capabilities or stage of
development. There are other documents that buyers are utilising such as Order Status
Request and Response, Advance Shipping Notice, and Remittance Advice.
To obtain detailed information on what your
www.quadrem.com.au to download the latest version.
buyers’
needs
are,
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to
What other help documents are available?
There are resources available in the Help menu to help you use SupplyCentre:
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
Quick Start Guides – These guides get you up and running with common tasks and
are a good place to start. They are updated often and are the most current source of
information.
User Manual – The comprehensive user manual has been completely redesigned,
with a new index and table of contents to help you quickly locate what you need. It is
updated twice per year.
If I need support who can I contact?
If you require assistance you can contact Quadrem Global Support by:Phone:
1300 519 566
Email:
quadremsolve@quadrem.com
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