Resume of
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Mobile No.
Email Address
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ROSAMARIA (Rose) P. SERRANO
Ahmadi-Mangaf-Block4-St 18 bldg 25., Plot 56154
5060-4738
rosamariaserrano@ymail.com
WORK EXPERIENCES
MV Atienza Realty & Developers
12B P. Mendoza St. Batangas City, Philippines
POSITION: SALES REPRESENTATIVE
INCLUSIVE DATES : August 2009 to present
JOB DESCRIPTION
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Present purchase offers to sellers for consideration.
Interview clients to determine what kinds of properties they are
seeking.
Prepare documents such as representation contracts, purchase
agreements, closing statements, deeds and leases.
Promote sales of properties through advertisements, open houses, and
participation in multiple listing services.
Coordinate appointments to show homes to prospective buyers.
Arrange for title searches to determine whether clients have clear
property titles.
Accompany buyers during visits to and inspections of property, advising
them on the suitability and value of the homes they are visiting.
Advise sellers on how to make homes more appealing to potential
buyers.
Arrange meetings between buyers and sellers when details of
transactions need to be negotiated.
Investigate clients' financial and credit status in order to determine
eligibility for financing.
RETELCOM GROUP OF COMPANIES
PHILIPPINE WIRELESS, INC. (Company of Retelcom Group)
21/F Strata 200 Bldg.,Emerald Ave., OrtigasCenter,
Pasig City Philippines
POSITION: BUSINESS MANAGER - CORPORATE SALES
INCLUSIVE DATES : April 2000 to March 2004
JOB DESCRIPTION :
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Started as group head for pager sales for government institution,
logistics distribution companies and utilities. Among the responsibilities
was development of unique PC and LAN Paging applications, which is
unique to the industry.
Moved on to Hypertouch Program. Hypertouch is a versatile outsource
call center business solution that offers simple and integrated functions
for business solution that offers simple and integrated functions for
business to choose from when developing their telephone system.
Responsible for promoting, customizing and sales of the product.
OFFICE OF THE GROUP CEO, RETELCOM GROUP
6/F Spirit Communications Bldg.,106 Carlos Palanca st., Legaspi Village
Makati, Metro Manila, Philippines
POSITION : EXECUTIVE SECRETARY TO THE GROUP CFO
INCLUSIVE DATES : Feb. 1999 to March 2000
JOB DESCRIPTION :
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Act as administrative Support to the department.
Facilitated project reports of the CFO.
Coordinated meetings between banks, financial institution and the
department.
Liased with the various financial departments of the group of
companies.
EEMC ASIA, INC.
Jaka VII, 2293 Pasong Tamo Ext., Makati City Philippines
POSITION: SALES AND MARKETING ADMINISTRATOR -SURVIVE
INCLUSIVE DATES : June 1997 to January 1999
JOB DESCRIPTION
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Responsible for selling Survive! membership. Survive concept whereby
member can share database for marketing purpose, lease or rent
equipment to each other in case of any disaster or computer breakdown.
Personally solicited and managed 10 accounts, among these are PLDT,
Procter and Gamble, Caltex Phils., Nestle Phils., ADB, Dutchboy, RCBC,
BPIU, Avon, Petron.
Organized The launching of the Comprehensive Business Disaster
Recovery Software in the coordination with SunGuard Australia in March
1997 at the Mandarin Hotel.
Held the "ABC of Business Continuity Planning" workshop and conference
in September 1997 at the Intercontinental Hotel, The first educational
conference of survive! in the Philippines.
Reports directly to the President of EEMC Asia, Inc. and to Survive!
United Kingdom.
POSITION: EXECUTIVE SECRETARY TO THE PRESIDENT
INCLUSIVE DATES :
May 1995 TO March 1996
JOB DESCRIPTION :
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Under direct supervision performed the whole range of secretarial
functions from typing and filling to office administration and setting up
meetings, likewise composed business correspondences, handled
telephone inquiries and made travel arrangements.
Fully Involved in all of the Presidents activities.
Act as a personal assistant, handles the details of the task and
coordinate with the rest of the staff, if necessary to accomplish the job.
Regularly updates the President of the office ongoing and other work
related activities.
Handles confidential information with utmost discretion.
DHL PHILIPPINES, CORP.
DHL PHILIPPINES, LIPA BRANCH
B. Morada St., Lipa City, Philippines
POSITION: CUSTOMER SERVICE SPECIALIST
INCLUSIVE DATES: April 2006 to March 2008
JOB DESCRIPTION
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Confirm all shipment information with origin to initiate shipment receive
and validate customers order including shipping documents, SLI, EIN,
credit application
Review/update; verify fees, customer profile, SOP, and rates per quote
or customer SOP/work instructions
Verify shipment status, review pre-alert and verify
Issue shipment handling instructions to operational Ocean Import
Processors.
Serve as a liaison between Document Processing Agent and the Customer
regarding shipment details and/or exception
Communicate exceptions and shipment status with Customer and Ocean
Import Processor
Work with Accounts Receivable
Increase customer satisfaction and business share through regular
contact (i.e., phone, email, possible visits)
Initiate customer reports
DHL PHILIPPINES DOMESTIC DIVISION
Philcox Bldg., Domestic Road Pasay City, Philippines
POSITION: ACCOUNT EXECUTIVE - DOMESTIC DIVISION
INCLUSIVE DATES :
November 1990 to May 1995
JOB DESCRIPTION :
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Responsible for selling, promoting, and developing new accounts
(nationwide) for the company and maintain good relationship with the
existing clients and request along line of service.
File reports, written or typed, of clients calls made to keep management
abreast of the activities and for management to be aware of the client's
feedback for proper plans of action.
DIGITAL EQUIPMENT FILIPINAS INC.
18/F Citibank Tower Bldg., Valero St., Makati City, Philippines
POSITION: BRANCH LOGISTICS ADMIN II/ DEPARTMENT SECRETARY
SYSTEMS INTEGRATION DEPARTMENT
INCLUSIVE DATES : June 1996 to June 1997
JOB DESCRIPTION
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Served as department secretary to the Systems Integration Manager and
Consultants.
Handled package orders (all logistical requirements) for the Systems
Integration delivery and consultancy.
Responsible for the monitoring of the timetable of the consultants local
and international for submission to the Asia Pacific office.
Learning Services coordinator for Asia Pacific.
SCHOLASTIC RECORDS
COLLEGE DEGREE :
Bachelor of Science in Nursing
LYCEUM OF THE PHILIPPINES - BATANGAS
Batangas City, Philippines 1985 – 1990
HIGH SCHOOL
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DE LA SALLE – COLLEGE
Lipa City, Philippines
1981 – 1985
ELEMENTARY
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ST. BRIDGET’S COLLEGE
Batangas City, Philippines 1975 – 1981
SKILLS
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Knowledgeable in all windows applications such as
MSOffice- word, excel, powerpoint,
Internet user browser, e-mail., etc.
Fluent in English and Filipino Languages
PERSONAL DATA
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RELIGION
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ROSAMARIA P. SERRANO
November 26, 1968
Female
Single
Filipino
72 kg
5 feet 6 inches
Roman Catholic