PROPOSAL - NEW COURSE
If you will be requesting a General Education Core designation for this course, you must submit a
separate request for Gen Ed designation to the Gen Ed Committee after the course has been
approved by C&I.
COURSE
Name and number of the
new course:
HMGT- 244 Managing the Housekeeping Operation
Short title for student
schedules and transcripts:
Limit to 30 characters
Is this a special topics
course?
All special courses must
have 900 numbers.
Why is this course
needed?
If appropriate, include
student population, expected
enrollment, effects this
course will have on other
courses/programs, etc.
How do you expect this
course to transfer to the
UM System schools?
Please select your choice(s) X
[by typing an X in the
box(es)].
List any Pre-requisites
SUBMISSION
Credit Hour Information
106757723
Housekeeping Operation
No
This course will prepare the student for a career in the Lodging
Industry within Housekeeping department.
As a General Education Core Requirement
As an Elective
Not expected to transfer
None
2 credit course
This course requires 25 hours of classroom or direct faculty
instruction plus a minimum of 50 hours of out-of-class student
work to include 15 hours of assigned reading, 15 hours of writing,
10 hours of studying, 10 hours of assigned projects, per 15-week
semester.
Date of this proposal:
November 22, 2011
Submitted by:
J. Fisher
Division(s):
Business and Computer Systems
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COURSE CONTINUED
Degree Audit
Please select the course
type or types
[by typing an X in the
box(es)].
x
x
CCOMP
CARTS
CGENED
CHIST
CHUMA
CINTD
CLITE
CMATH
CSOBE
CSCIE
CSLAB
EARSC
EBUSI
EENGL
EARTS
EHUMA
EMATH
EORAL
ESCIE
ESOSC
OTHER:
Composition Core
Arts Core
Gen Ed Core
History Core
Humanities Core
Interdisciplinary and Emerging Issues Core
Literature Core
Math Core
Social and Behavioral Science Core
Science Core, (used for 3-credit science courses)
Science Core, (used for 4 credit science courses with lab)
Arts & Sciences Elective
Business Elective
English Elective
Arts Elective
Humanities Elective
Math Elective
Oral Communications Elective
Science Elective
Social Science Elective
Hospitality Management Elective
APPROVAL
Electronic signature from
the division chair(s):
Comments from division
chair(s):
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COURSE OUTLINE
HMGT-244
Managing the Housekeeping Operation
2 Credits
HOWARD COMMUNITY COLLEGE
Description
This course assists students with the development of practical applications of housekeeping operation including
the planning, organizing, staffing, and control techniques required to assure quality service. The course
examines appropriate personal and professional practices, career opportunities, and organizational structures
within a housekeeping department. Prerequisites: HMGT-101 and HMGT-242. (2 hours weekly)
Overall Course Objectives
Upon completion of this course, the student will be able to:
1. Develop a plan to execute the tasks and responsibilities appropriate to various housekeeping positions and
describe inter/intra departmental relationships.
2. Identify safe and efficient cleaning procedures (i.e. handling blood borne pathogens) for various
housekeeping tasks that incorporate OSHA standards and requirements.
3. Explain the use of performance and productivity standards to identify, plan, and organize cleaning
responsibilities.
4. Generate forecasts and calculate staffing requirements.
5. Compare and contrast functions of various equipment used in the housekeeping department.
6. Identify the housekeeping department’s role in facility renovation.
7. Establish linen and uniform controls.
8. Compare and contrast linen outsourcing and on-premise laundry facilities.
9. Utilize current software and computer programs to develop housekeeping assignments (e.g. Word, Excel,
Property Management System (PMS)).
10. Evaluate the techniques for recruiting, selecting, training, scheduling, and motivating employees.
11. Plan the budgeting and recordkeeping activities of a housekeeping department.
12. Analyze financial statements (identify issues and problems, gather relevant information, and identify
trends and present results).
13. Gather information about a housekeeping operation and document sources appropriately.
14. Evaluate methods of inventory controls – ordering, forecasting, etc.
15. Describe the bidding process in relation to housekeeping operations.
16. Identify social and economic trends (e.g. recycling) impacting housekeeping operations.
Major Topics
I.
II.
III.
IV.
V.
VI.
VII.
The Role of Housekeeping in Hospitality Operations
Planning and Organizing the Housekeeping Department
Housekeeping Human Resources Issues
Managing Inventories
Safety and Security
Guestroom Cleaning
Public Areas and Other Types of Cleaning
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VIII. Ceilings, Walls, Furniture, and Fixtures
IX. Beds, Linens, and Uniforms
X. Carpets and Floors
Course Requirements
Grading/exams: Grading procedures will be determined by the individual faculty member but will include the
following: exams, class projects, and written papers, including case study analysis.
Other Course Information
The course will include: field trips to a variety of hotel sites to acquaint students with the housekeeping
operations. This course is a Business and Hospitality Management elective.
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