Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Chapter 12 Quiz
Name:
Date:
Directions: Write the correct letter on the blank before each question.
________
1.
Which of the following NFPA® standards sets guidelines for
qualifications to the Fire Officer Level II? (350)
A.
NFPA® 1001, Standard for Fire Fighter Professional
B.
NFPA® 1021, Standard for Fire Officer Professional
C.
D.
________
2.
3.
4.
NFPA® 1041, Standard for Fire Service Instructor Professional
Qualifications
NFPA® 1521, Standard on Fire Department Safety Officer
Revising SOPs
Creating reports
Composing emails
Giving presentations
Which of the following is a critical component of how governments
function that a Level II Company Officer must know? (352)
A.
B.
C.
D.
________
Qualifications
Oral communication skills is necessary for which of the following
company officer duties? (351)
A.
B.
C.
D.
________
Qualifications
When major elections are going to occur
The federal government’s foreign policies
How state leaders are appointed to office
Applicable regulatory and enabling legislation
Which of the following is BEST described as a level of local
government? (352)
A.
B.
C.
D.
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State
County
Federal
Provincial
Fire Officer II
Chapter Quiz
12-1
Fire and Emergency Services Company Officer, 5th Edition
________
5.
The most apparent differences between the U.S. and Canadian
federal governments exists in the: (356)
A.
B.
C.
D.
________
6.
7.
8.
9.
only the agency.
the government.
only the organization.
all of the participants.
Which of the following was created to integrate federal government
prevention, preparedness, response, recovery, and mitigation plans
into one all-discipline, all-hazard approach to domestic incident
management? (359)
A.
B.
C.
D.
________
internal aid
interagency
external aid
intergovernmental
The company officer’s familiarity with the interagency and
intergovernment agreements should include the roles,
responsibilities, and requirements of: (358)
A.
B.
C.
D.
________
Senate.
Judicial Branch.
Executive Branch.
House of Commons.
An _____ agreement may be a simple function of the local
government and not require a written document to verify it. (357)
A.
B.
C.
D.
________
The Company Officer II
NIMS-ICS
FEMA Strike Force
National Contingency Plan (NCP)
U.S. National Response Plan (NRP)
The type of evaluation that is ongoing throughout an employee’s
career is known as: (359)
A.
B.
C.
D.
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impact evaluation.
process evaluation.
formative evaluation.
summative evaluation.
Fire Officer II
Chapter Quiz
12-2
Fire and Emergency Services Company Officer, 5th Edition
________ 10.
The ___ will MOST likely be the individual who implements change at
the operational level. (361)
A.
B.
C.
D.
________ 11.
The Company Officer II
mayor
fire chief
crew member
company officer
When a company officer assumes the role of a person who leads a
change project or initiative, they become a(an): (363)
A.
B.
C.
D.
team builder.
change agent.
authority having jurisdiction.
point of contact for interagency coordination.
Directions: Write a brief answer to the questions below.
12.
What are three responsibilities that a Level II Fire Officer must perform in
addition to Level I responsibilities? (350-351)
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Fire Officer II
Chapter Quiz
12-3
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
13.
List three local government agencies that company officers may interact with.
(353)
14.
Name four U.S. federal agencies that fire and emergency services may interact
with. (355-356)
15.
List three reasons why employees may resist change and give a brief explanation
of each reason. (362)
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Fire Officer II
Chapter Quiz
12-4
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Chapter 12 Test
Name:
Date:
Directions: Write the correct letter on the blank before each question.
Objective 1:
Identify Company Officer II professional qualifications.
________
1.
Candidates for Fire Officer II must have the professional
qualifications of: (350)
A.
B.
C.
D.
________
2.
Which of the following are MOST often included in the criteria for
selecting and evaluating Fire Officer II candidates? (350)
A.
B.
C.
D.
________
3.
a minimum of one year of fire fighting experience.
a minimum of five years of fire fighting experience.
job performance requirements (JPRs) of NFPA® 1021.
job performance requirements (JPRs) of NFPA® 1521.
Written tests
Medical exams
Research essays
Personality tests
Each _____ establishes the criteria for selecting and evaluating
candidates for company officers. (350)
A.
B.
C.
D.
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judicial system
federal government
state/provincial government
authority having jurisdiction (AHJ)
Fire Officer II
Chapter Quiz
12-5
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Objective 2:
List Company Officer II roles and responsibilities.
________
4.
The Level II Fire Officer should be familiar with how _____ affect the
delivery of safety, injury, and fire protection education programs.
(351)
A.
B.
C.
D.
________
5.
Which of the following BEST describes knowledge that the company
officer must have in order to serve as a point of contact for
interagency coordination at incidents? (351)
A.
B.
C.
D.
________
6.
funding budgets
leadership changes
follow-up programs
strategic partnerships
Knowledge
Knowledge
Knowledge
Knowledge
of
of
of
of
available resources
how to compose memos
summative personnel evaluations
how local government enacts laws
One of the primary health and safety duties for the Level II Fire
Officer is: (351)
A.
B.
C.
D.
preparing divisional budgets.
directing traffic flow at incidents.
being familiar with the local health codes.
analyzing unit accident and injury reports.
Objective 3:
Recognize the role of communications in Company Officer II
duties.
________
7.
Which of the following is the MOST necessary for conducting
meetings? (351)
A.
B.
C.
D.
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Writing skills
Coaching skills
Oral communication skills
Emergency scene communication skills
Fire Officer II
Chapter Quiz
12-6
Fire and Emergency Services Company Officer, 5th Edition
________
8.
Writing skills are vital in communications duties because the
Company Officer II may be required to develop: (351)
A.
B.
C.
D.
________
9.
The Company Officer II
brochures.
newsletters.
press releases.
opinion essays.
Company Officer II candidates should evaluate and improve their
interpersonal, oral, written, and emergency scene communication
skills as part of: (352)
A.
B.
C.
D.
their basic training.
becoming a change agent.
their advancement training.
becoming a point of contact for interagency coordination.
Objective 4:
Describe types and forms of government as they relate to the fire
service.
________ 10.
At which level do most citizens have direct contact with the
government? (352)
A.
B.
C.
D.
________ 11.
NFPA® 1021 requires company officers to understand how local
governments: (353)
A.
B.
C.
D.
________ 12.
Local
State
Federal
International
enact laws.
elect officials.
form committees.
nominate candidates.
Which of the following is a provincial branch of government in
Canada? (354)
A.
B.
C.
D.
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Senate
House of Commons
House of Representatives
Unicameral legislative assembly
Fire Officer II
Chapter Quiz
12-7
Fire and Emergency Services Company Officer, 5th Edition
________ 13.
Which of the following should company officers be MOST aware of if
tribal fire agencies are near their jurisdiction? (355)
A.
B.
C.
D.
________ 14.
The Company Officer II
The
The
The
The
agencies’
agencies’
agencies’
agencies’
rosters
capabilities
governing body
training facilities
Which of the following is a U.S. federal agency that fire and
emergency services are MOST likely to interact with? (355)
A.
B.
C.
D.
U.S. Coast Guard
Environment Canada
Treasury Department
U.S. Chamber of Commerce
Objective 5:
Identify local aid agreements.
________ 15.
Fire and emergency services organizations may enter into ___ with
other agencies to provide additional resources. (357)
A.
B.
C.
D.
________ 16.
When responding to an internal aid agreement request, public works
departments may provide: (357)
A.
B.
C.
D.
________ 17.
ICS plans
aid agreements
follow-up program
budget agreements
investigative resources.
signage for long-term traffic control.
inert materials for controlling haz mat spills.
heavy equipment for collapse or trench rescue.
In an internal aid agreement, a fire and emergency services
department may need to be able to provide: (357)
A.
B.
C.
D.
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investigative resources.
signage for long-term traffic control.
large area lighting for law enforcement.
inert materials for controlling haz mat spills.
Fire Officer II
Chapter Quiz
12-8
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Objective 6:
Recognize the importance of interagency and intergovernmental
cooperation.
________ 18.
Formal agreements between the fire and emergency services
organization and various levels of government and agencies help
ensure: (358)
A.
B.
C.
D.
________ 19.
Which of the following items should be included in formal
intergovernmental agreements? (358)
A.
B.
C.
D.
________ 20.
a coordinated response during a crisis.
an independent response during a crisis.
only one government agency responds to a crisis.
neighboring jurisdictions do not interfere with each other.
Change agents
Wellness programs
Follow-up programs
Jurisdictional authority
NIMS-based ICS for unified command (UC) should be used as the
model for response management in the _____ to ensure an effective
response. (358)
A.
B.
C.
D.
aid agreements
follow-up program
budget agreements
area contingency plans
Objective 7:
Describe the National Response Plan.
________ 21.
The National Response Plan was created to integrate several
government plans into one all-discipline, all-hazard approach to:
(359)
A.
B.
C.
D.
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national security management.
disaster recovery management.
domestic incident management.
humanitarian response management.
Fire Officer II
Chapter Quiz
12-9
Fire and Emergency Services Company Officer, 5th Edition
________ 22.
Which of the following is accomplished by the cohesive, unified, and
coordinated approach to domestic incident management created by
the NRP and NIMS? (359)
A.
B.
C.
D.
________ 23.
The Company Officer II
It
It
It
It
reduces jurisdictional conflicts.
discourages the sharing of resources.
reduces commanders’ span of control.
ensures governmental authority during a crisis.
While representing the fire and emergency services organization in
the National Response Plan process, the company officer MUST
know: (359)
A.
B.
C.
D.
the
the
the
the
resources that will be available in five years.
organization’s political stance on various issues.
organization’s history of mutual aid agreements.
resources and commitment that the organization can offer.
Objective 8:
Explain the role of Company Officer II in evaluating personnel.
________ 24.
Which of the following is typically responsible for evaluating
personnel? (359)
A.
B.
C.
D.
________ 25.
The type of evaluation that is a final assessment of an individual’s
performance at the end of a given period of time is known as: (359)
A.
B.
C.
D.
________ 26.
Fire chief
Fire inspector
Company officer
Other crew members
impact evaluation.
formative evaluation.
summative evaluation.
postincident evaluation.
An advantage to the personnel evaluation program is that it creates:
(360)
A.
B.
C.
D.
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the follow-up program.
a need for harsher discipline.
an area contingency plan (ACP).
a permanent record of the employee’s achievements.
Fire Officer II
Chapter Quiz
12-10
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Objective 9:
Describe the process of managing change issues.
________ 27.
Which of the following is an example of an internal force that may
create change within an organization? (361)
A.
B.
C.
D.
________ 28.
The stage of the change process in which people refuse to believe
that the change will affect them is known as: (361)
A.
B.
C.
D.
________ 29.
A
A
A
A
people change
strategic change
structural change
technological change
Which of the following reasons for resisting changes is MOST likely
the result of employees experiencing layoffs, work-schedule changes,
or transfers between workgroups? (362)
A.
B.
C.
D.
________ 31.
denial.
resistance.
exploration.
commitment.
Which of the following BEST describes a change in the organization’s
design? (361)
A.
B.
C.
D.
________ 30.
Economic trends
Political decisions
Changes in technology
Periodic performance reviews
Uncertainty
Fear of loss
Self-interest
Lack of shared vision
In the seven basic steps in overcoming resistance to change, the
step that encourages employees to suggest changes and implement
those changes is known as: (362)
A.
B.
C.
D.
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Oklahoma State University
the plan of change.
creating a climate for change.
providing support during change.
communicating the advantages and effects of change.
Fire Officer II
Chapter Quiz
12-11
Fire and Emergency Services Company Officer, 5th Edition
________ 32.
The formal part of the change process that continues to monitor the
change’s effect is: (364)
A.
B.
C.
D.
________ 33.
The Company Officer II
denial.
commitment.
the follow-up program.
the personal evaluation program.
Which of the following is one of John Kotter’s eight reasons that
change processes fail? (365)
A.
B.
C.
D.
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The change process is too complex.
Employees don’t trust the organizational leaders.
A change has occurred in the organization’s design.
Employees refuse to believe change will affect them.
Fire Officer II
Chapter Quiz
12-12
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Chapter 13 Quiz
Name:
Date:
Directions: Write the correct letter on the blank before each question.
________
1.
Which of the following types of groups usually define goals in a
written document? (372)
A.
B.
C.
D.
________
2.
A group is often drawn together by: (374)
A.
B.
C.
D.
________
3.
4.
what is important to the members.
a random lottery of group members.
rules and regulations regarding placement.
a wide and diverse series of interests or hobbies.
A common binding interest, a group image or identity, a sense of
continuity, _____, and roles within the group are essential
characteristics of a group. (374-375)
A.
B.
C.
D.
________
Formal
Informal
Inclusive
Exclusive
shared values
designated roles
leadership status
a shared skill level
Who should be the leader of a formal group such as an emergency
response unit? (375)
A.
B.
C.
D.
OSU FST
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Chief officer
Natural leader
Elected leader
Company officer
Fire Officer II
Chapter Quiz
12-13
Fire and Emergency Services Company Officer, 5th Edition
________
5.
What are the five stages of group process development? (376-377)
A.
B.
C.
D.
________
6.
7.
8.
C.
D.
9.
A
A
A
A
periodic review of the organization’s policy
review board hearing for all staff members
discipline training program for new members
listing of recommendations on policy changes
Counseling is a variety of procedures designed to help individuals
adjust to certain situations and a means of: (379)
A.
B.
________
Division of power and authority
Election of leadership and teams
Prevention of disruptive behavior
Establishment of strict guidelines
What is a process that BEST allows company officers to address
behavior management issues that may arise over time? (379)
A.
B.
C.
D.
________
Starting, thinking, branding, doing, breaking
Forming, storming, norming, performing, adjourning
Teambuilding, bonding, chatting, action hitting, growing
Fighting, learning, coming together, strengthening, winning
What should behavior management begin with? (377)
A.
B.
C.
D.
________
The Company Officer II
either counseling personal issues or addressing work issues.
either recommending a fitness regime or advising dietary
choices.
either reinforcing correct behavior or eliminating improper
behavior.
either acting as a coach for small activities or a supervisor for
large exercises.
For the company officer, _____ is the process of giving motivational
correction, positive reinforcement, and constructive feedback to
subordinates in order to maintain and improve their performance.
(380)
A.
B.
C.
D.
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training
teaching
coaching
counseling
Fire Officer II
Chapter Quiz
12-14
Fire and Emergency Services Company Officer, 5th Edition
________ 10.
There may be circumstances in behavior management where a
company officer uses peer assistance: (380)
A.
B.
C.
D.
________ 11.
After undergoing a workplace-related injury
When they perceive they have been unfairly treated
If they have been in a physical altercation with a coworker
When they have experienced a death or illness in their family
Primary rank, secondary rank, tertiary rank
Warning task, stepped task, and expulsion task
First warning, penultimate warning, final warning
Preventative action, corrective action, and punitive action
Which of the following is the key to growth, not only for the
employee, but in helping the organization develop future leaders in
the organization’s succession plan? (389)
A.
B.
C.
D.
________ 15.
While training for specialized roles
During a postincident critique on site
Annually as a part of performance review
Immediately before promotion to a higher rank of officer
What are the three levels of progressive discipline? (387-388)
A.
B.
C.
D.
________ 14.
a tool to clarify expectations.
an initiation into the community.
the primary training for special skills.
a way to discipline unruly subordinates.
When are employees MOST likely to file grievances? (386)
A.
B.
C.
D.
________ 13.
as
as
as
as
When would a person MOST likely be formally evaluated? (381-382)
A.
B.
C.
D.
________ 12.
The Company Officer II
Academic training
Procedure revision
Continuing excellence
Professional development
What are three steps to identify and include in the career planning
process? (390)
A.
B.
C.
D.
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Past achievements, present station, and future career
Current situation, intermediate objectives, and final goal
Formal requirements, casual training, and semiformal advising
Ultimate ambition, potential blocks, and positive encouragement
Fire Officer II
Chapter Quiz
12-15
Fire and Emergency Services Company Officer, 5th Edition
________ 16.
The Company Officer II
Before advancing to the next position or rank, personnel must:
(391)
A.
B.
C.
D.
perform an emotional suitability test.
hold the same position for five years.
be proficient in their current position.
have the skills of the next position or rank.
Directions: Write a brief answer to the questions below.
17.
A group is often defined as a collection of people who do four things. What are
they? (372)
18.
Name three things that discipline is designed to do in the fire and emergency
services. (386)
OSU FST
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Fire Officer II
Chapter Quiz
12-16
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Chapter 13 Test
Name:
Date:
Directions: Write the correct letter on the blank before each question.
Objective 1:
Define groups.
________
1.
Formal groups usually define goals: (372)
A.
B.
C.
D.
________
2.
What may have greater influence on the productivity and success of
a formal group, more than any other factor? (372)
A.
B.
C.
D.
________
3.
long after forming.
in a written document.
verbally and unwritten.
by electoral procedure.
A diverse set of interests and hobbies
Informal subgroups within formal groups
Incentives rewarded for active participation
The leadership chosen to head the formal group
The organization vests the _____ with the authority to be the formal
group leader. (372)
A.
B.
C.
D.
chief officer
elected official
informal leader
company officer
Objective 2:
Describe the characteristics of group dynamics.
________
4.
What BEST explains why an individual’s participation in a group may
change? (374)
A.
B.
C.
D.
OSU FST
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Interests change
Regulations change
Members are added
A group becomes formal
Fire Officer II
Chapter Quiz
12-17
Fire and Emergency Services Company Officer, 5th Edition
________
5.
Desire to serve the community, a sense of professionalism, a sense
of adventure, and affiliation with a high-risk profession are all: (374)
A.
B.
C.
D.
________
6.
7.
8.
C.
D.
9.
clique mentality
group image or identity
love of community service
sense of moral superiority
Which of the following helps to create a sense of continuity in group
development? (375)
A.
B.
________
Hire of new personnel
Loss of group cohesion
Reassignment of leadership roles
Adjustment in policy or procedure
Group members must share a _____ by recognizing the group’s
purpose and taking pride in it. (374)
A.
B.
C.
D.
________
listed as the organization’s duties and challenges.
contractual agreements personnel sign before being hired.
binding interests within the fire and emergency services groups.
common misconceptions about the nature of emergency
personnel.
Which of the following is MOST likely to be a factor in the loss of
personnel and support of the unit? (374)
A.
B.
C.
D.
________
The Company Officer II
The organization providing annual social events
Appointing leadership members that cycle through on a
quarterly or annual basis
Allowing organization leadership to appoint tenured positions
guarded from unemployment
Officers continually reminding subordinates that they are part of
a larger group or organization
Shared values are BEST described as a composite of an individual’s
perception of: (375)
A.
B.
C.
D.
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hobbies, lifestyles, and family.
likes, agreements, and dissention.
reality, responsibility, and integrity.
worldview, religion, and background.
Fire Officer II
Chapter Quiz
12-18
Fire and Emergency Services Company Officer, 5th Edition
________ 10.
The values of the organization are usually reflected in the _____ of
individuals and groups within the organization. (375)
A.
B.
C.
D.
________ 11.
A natural leader emerges
A formal leader is elected
Democracy naturally arises
Someone appoints a planner
The role expectations of the organization, the group’s members, and
the officer’s own concept of what it means to be a company officer
are all influences that determine: (376)
A.
B.
C.
D.
________ 13.
status and outlook
attitudes and actions
lifestyles and choices
intelligence and skills
How is a leader MOST often decided when formal selection does not
occur? (375)
A.
B.
C.
D.
________ 12.
The Company Officer II
who arises as the natural or indigenous leader.
the members’ views of the quality of leadership.
the company officer’s perception of his or her role.
how the group as a collection of individuals functions.
Company officers should not ignore informal groups within the large
group or team because informal groups: (376)
A.
B.
C.
D.
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Oklahoma State University
discourage and/or weaken the group cohesion and attitude.
develop as a result of direct effort from the organization and are
standardized.
maintain motivation, satisfaction, and performance of the larger
group or team.
are a function of ineffective formal leadership and outdated
leadership procedures.
Fire Officer II
Chapter Quiz
12-19
Fire and Emergency Services Company Officer, 5th Edition
________ 14.
What BEST describes the areas of responsibilities that a group
member has within the organization? (376)
A.
B.
C.
D.
________ 15.
Studying procedures, confronting coworkers, completing forms,
and being task-oriented
Showing mutual respect, being dependable, operating ethically,
and being goal-oriented
Obeying rules and regulations, trying reasonably hard, avoiding
problems, and being present
Performing quickly, working without question, trying for
promotions, and developing ideas
When making assignments within a group, a company officer should
consider: (376)
A.
B.
C.
D.
________ 16.
The Company Officer II
individuals with the highest education level.
individuals within the unit and their relationships to each other.
the age of individuals in the unit and how they have matured in
fitness.
ranking of certain individuals and which members are
trustworthy.
_____ is one of the five stages of group development where the
group establishes its own set of norms and values that each member
accepts and adheres to. (377)
A.
B.
C.
D.
OSU FST
Oklahoma State University
Forming
Norming
Performing
Adjourning
Fire Officer II
Chapter Quiz
12-20
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Objective 3:
Identify elements of behavior management as they relate to
Company Officer II.
________ 17.
What is the role of peer pressure in a company officer’s behavior
management? (377)
A.
B.
C.
D.
________ 18.
When dealing with behavior management issues, the company
officer should review the organization’s policies to identify: (377)
A.
B.
C.
D.
________ 19.
Training, running, weight training, and nutrition
Teaching, tutoring, allowing testing, and reviewing
Commanding, strategizing, tasking, and authorizing
Counseling, coaching, providing peer assistance, and mentoring
Peer assistance begins by assigning _____ to work with the new
crewmember. (378)
A.
B.
C.
D.
________ 21.
the specific policy or procedure that was violated.
gaps in the policy and loopholes to excuse violations.
which violations are important enough to acknowledge.
which violations are beyond the current revision of procedures.
What are some methods of behavior management meant to assist
subordinates that company officers should be familiar with? (377-378)
A.
B.
C.
D.
________ 20.
Group members may respond to it but it should not be
depended upon to fix behavior
A negative influence on the groups by which the authority of
the group leader is undermined
It plants seeds of disagreements and discord among group
members and with group leaders
Used as the primary way to correct poor or inappropriate
behaviors that erode a good group dynamic
a tactical supervisor or other superior
a more experienced crewmember or officer
the company officer or an older subordinate
the most recent employee to join the organization
A policy review of behavior management issues should include a
review of the organization’s policies, rules, regulations, and: (379)
A.
B.
C.
D.
OSU FST
Oklahoma State University
disciplinary actions to take when mistakes occur.
processes and policies of neighboring jurisdictions.
the officer’s personal expectations with subordinates.
past postincident reports and reviews of performance.
Fire Officer II
Chapter Quiz
12-21
Fire and Emergency Services Company Officer, 5th Edition
________ 22.
Providing advice, recommending career path choices, and providing
professional development opportunities are involved in resolving
behavior issues through: (379)
A.
B.
C.
D.
________ 23.
B.
C.
D.
Resolve emotional issues
Train new technical skills
Providing career planning
Change inappropriate behavior
The process of directing an individual’s skill performance is called:
(380)
A.
B.
C.
D.
________ 26.
Ask a superior officer to practice confidence exercises with the
subordinate
Check with local hospitals and/or general practitioners for the
proper solution
Seek guidance from a superior officer and/or the employee
assistance program (EAP)
Look for medical forms and policies to file or enact in order to
correctly mitigate the issue
What is the main objective in counseling subordinates? (380)
A.
B.
C.
D.
________ 25.
coaching.
reviewing.
mentoring.
counseling.
What should the company officer do if a subordinate appears to have
a psychological/emotional problem? (379)
A.
________ 24.
The Company Officer II
training.
coaching.
mentoring.
counseling.
The first step in a four-step coaching model is: (380)
A.
B.
C.
D.
OSU FST
Oklahoma State University
describe current performance level.
review organization’s discipline policy.
meet and talk to subordinate in private.
give copy of documentation to individual.
Fire Officer II
Chapter Quiz
12-22
Fire and Emergency Services Company Officer, 5th Edition
________ 27.
Which of the following behavior management methods can be used
as a basis for a buddy system that pairs an experienced member
with a new employee during the probationary period? (381)
A.
B.
C.
D.
________ 28.
records, promotions, and transfers.
eases, hardships, and developments.
motivation, optimism, and reputation.
strengths, weaknesses, and improvements.
Which of the following is a benefit of a well-organized personnel
evaluation program? (382)
A.
B.
C.
D.
________ 31.
coach.
mentor.
counsel.
assist peers.
Providing ongoing performance feedback allows the supervisor to
document an individual’s performance during the evaluation period in
terms of: (382)
A.
B.
C.
D.
________ 30.
Coaching
Mentoring
Counseling
Peer assistance
Providing role models for personnel, providing guidance in career
planning, and assisting in gaining specialized training are all ways
personnel can: (381)
A.
B.
C.
D.
________ 29.
The Company Officer II
Less training is needed to keep personnel up to date
Less likely to be required to adhere to local or state government
guidelines
No permanent records are made of employee strengths or
weakness
Upper management becomes more aware of lower-level
managers’ abilities
Which of the following characteristics must an organization’s
personnel evaluations have? (382-383)
A.
B.
C.
D.
OSU FST
Oklahoma State University
Timely
Subjective
Undocumented
Conducted by peers
Fire Officer II
Chapter Quiz
12-23
Fire and Emergency Services Company Officer, 5th Edition
________ 32.
When should the organization’s expectations for an employee be
established? (383)
A.
B.
C.
D.
________ 33.
C.
D.
the
the
the
the
NFA, the county/territory, and the upper agency
AHJ, the state/province, and the federal government
OSHA, the township/council, and the governing board
NFPA®, the city/municipality, and the state government
Ensuring that personnel evaluations are significantly related to
assigned work behavior or skills is important because: (386)
A.
B.
C.
D.
________ 36.
inform employees that they are constantly being evaluated.
ensure employees understand that they must meet all
performance goals.
allow employees to contribute to setting or altering performance
goals and objectives.
set up a system that allows small groups of employees talk
about good technique.
Personnel evaluations must adhere to the guidelines that _____
provide. (386)
A.
B.
C.
D.
________ 35.
During the new crewmember’s first peer mentorship meeting
During the subordinate’s first postincident analysis and review
During the first quarter of the new crewmember’s personnel
evaluation
During the initial meeting between the company officer and the
subordinate
One of the BEST actions to take in order to ensure a successful
personnel evaluation is to: (383)
A.
B.
________ 34.
The Company Officer II
recent court decisions have emphasized this factor.
they have been proven by academic studies to be helpful.
they show an appropriate level of testimony and review steps.
evaluations need to be based on an officer’s subjective
observations.
Which of the following BEST describes what grievance procedures
should look like? (386)
A.
B.
C.
D.
OSU FST
Oklahoma State University
Fair, has longevity, and provides a medical cure
Thorough, caring, and provides adequate relief from pain
Effective, consistent, and provision for an equitable solution
Fast-acting, severe, and gives the employee an acceptable
settlement
Fire Officer II
Chapter Quiz
12-24
Fire and Emergency Services Company Officer, 5th Edition
________ 37.
A filing period, testimony, witnesses, representation, and review
steps are all general elements of: (386)
A.
B.
C.
D.
________ 38.
Right
Right
Right
Right
to
to
to
to
request additional proof of disorderly conduct
accept a discharge before investigation occurs
respond to authority initially imposing discipline
opt for a peer mentorship community service option
How does progressive discipline usually begin? (387)
A.
B.
C.
D.
________ 42.
neglects to clean up regularly and admits to the error.
follows the reasonable rules of conduct that are established.
disobeys the established rules or performance requirements.
invokes the right to respond to the authority initially imposing
discipline.
Which of the following considerations is an employee entitled to
regarding discipline? (387)
A.
B.
C.
D.
________ 41.
Boards or hearings
Disciplinary actions
Coaching strategies
Mentorship meetings
Negative discipline involves corrective action when an employee:
(387)
A.
B.
C.
D.
________ 40.
legal mitigation.
peer mentorship.
counseling services.
grievance procedures.
_____ consist of corrective measures that are used to get employees
to meet standards and adhere to policies. (386)
A.
B.
C.
D.
________ 39.
The Company Officer II
With
With
With
With
training and/or education
peer mentorship and/or coaching
written reprimand and/or suspension
private counseling and/or mentorship
Preventive action, corrective action, and punitive action are all
elements of _____ discipline. (387-388)
A.
B.
C.
D.
OSU FST
Oklahoma State University
negative
adequate
traditional
progressive
Fire Officer II
Chapter Quiz
12-25
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Objective 4:
Explain the role of professional development in fire and
emergency service organizations.
________ 43.
Determining the funding needed for professional development
courses is assisted primarily by: (389)
A.
B.
C.
D.
________ 44.
What may be used to help unit personnel experience different
positions within an organization? (389)
A.
B.
C.
D.
________ 45.
peer mentorship.
personnel counseling.
progressive discipline.
coaching from older members.
In the planning process for an employee’s career development plan,
what actions are taken when addressing the employee’s current
situation? (390)
A.
B.
C.
D.
________ 47.
Job shadowing
Peer mentorship
Position rotations
Coaching sessions
Career planning usually occurs within the framework of: (389)
A.
B.
C.
D.
________ 46.
having a professional development plan.
understanding concepts of self-discipline.
company rules and regulations about finance.
employing financial peer mentorship programs.
The employee must define the goals to reach by retirement.
An officer must first measure an individual’s skills and abilities.
Intermediate steps are planned to achieve a final long-term
goal.
The employee must weigh past performance against long-term
goals.
The final goal in an employee’s career development plan should be
stated: (390)
A.
B.
C.
D.
OSU FST
Oklahoma State University
in
in
in
in
specific listed goals in a set period.
a list of steps in an electronic timetable.
broad general terms over a specified period.
a general summary in an open-ended period.
Fire Officer II
Chapter Quiz
12-26
Fire and Emergency Services Company Officer, 5th Edition
________ 48.
What should company officers be familiar with in regard to a
subordinate’s current skills and abilities? (391)
A.
B.
C.
D.
________ 49.
The Company Officer II
The four-step coaching method
The career plan of all subordinates
Each assigned person’s career goals
Any skills from previous occupations
Which of the following BEST describes who should be prepared to
assist subordinates in preparing for promotional opportunities? (391)
A.
B.
C.
D.
OSU FST
Oklahoma State University
Peer mentors
Chief officers
Company officers
Personnel advisors
Fire Officer II
Chapter Quiz
12-27
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Chapter 14 Quiz
Name:
Date:
Directions: Write the correct letter on the blank before each question.
________
1.
Which of the following BEST describes written policies and
procedures that outline expectations based on the organizational
model and the strategic and operational plans? (397-398)
A.
B.
C.
D.
________
2.
When should policies and procedures be evaluated for effectiveness?
(398)
A.
B.
C.
D.
________
3.
4.
Annually
Quarterly
Continually
Intermittently
To develop an agency budget, a company officer must be familiar
with the agency’s budgetary systems and should: (399)
A.
B.
C.
D.
________
Rules and Regulators (RR)
Local Purchasing Outline (LPO)
Secretarial Law Guidelines (SLG)
Standard Operating Guidelines (SOP)
develop a system to eliminate unnecessary expenses.
include justifications for line items in budget requests.
know which needs are most important and place them in order.
understand how to price the budget line items and estimate
cost.
What must officers do to justify budgetary requests? (399)
A.
B.
C.
D.
OSU FST
Oklahoma State University
Order merchant bids
Offer strong evidence
Appear before a panel
Obtain a preponderance of proof
Fire Officer II
Chapter Quiz
12-28
Fire and Emergency Services Company Officer, 5th Edition
________
5.
In their role as supervisors, company officers may be responsible for
______ for their divisions or projects. (399)
A.
B.
C.
D.
________
6.
7.
8.
9.
a packet detailing each line item purpose and request.
signatures of approval and proof of a staff-populated vote.
proof of the availability of funding based on multiple cycles.
an accurate estimation of division and/or project cycle costs.
Greater justification and outside funding courses may be required in
making ______ like those found in capital budgets. (400)
A.
B.
C.
D.
________
In every situation
If it involves personnel
If it contains an unusual request
If delayed implementation is required
When conducting a funding needs determination, company officers
must provide: (400)
A.
B.
C.
D.
________
hiring new employees
formulating budget needs
funding new technologies
administering payroll actions
Which situation BEST describes when a budget line item should
include a budgetary-need summary and relevant background
research? (400)
A.
B.
C.
D.
________
The Company Officer II
all recurring costs
bulk order acquisitions
new project proposals
large, one-time purchases
What is the proper way to state purchasing needs that were
determined during the budgeting process? (401)
A.
B.
C.
D.
OSU FST
Oklahoma State University
In
In
In
In
general terms
specific phrases
need-based rank
inventory number
Fire Officer II
Chapter Quiz
12-29
Fire and Emergency Services Company Officer, 5th Edition
________ 10.
Which of the following actions should be performed when the time
comes to purchase items in the budget? (401)
A.
B.
C.
D.
________ 11.
Determine the amount of funds available
Examine the organization’s financial history
Formulate the budget needs for the next year
Research the department’s equipment needs
Who do officers contact to purchase needed resources for the budget
items? (401)
A.
B.
C.
D.
________ 12.
The Company Officer II
Their supervisor
Available vendors
Pricing staff members
U.S. Fire Administration
If there are multiple vendors available for a budget line item, the
Company Officer II should order: (401)
A.
B.
C.
D.
the best product regardless of cost.
from the largest company in the region.
the most suitable product at the best price.
the most inexpensive product that functions.
Directions: Write a brief answer to the questions below.
13.
What three actions should be taken when determining the need for a new or
revised policy or procedure? (398)
OSU FST
Oklahoma State University
Fire Officer II
Chapter Quiz
12-30
Fire and Emergency Services Company Officer, 5th Edition
14.
The Company Officer II
When the time comes for the Company Officer II to purchase items in the
budget, three actions should be performed. What are they? (401)
OSU FST
Oklahoma State University
Fire Officer II
Chapter Quiz
12-31
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Chapter 14 Test
Name:
Date:
Directions: Write the correct letter on the blank before each question.
Objective 1:
Identify the development of policies and procedures.
________
1.
An organization should have processes for policy and procedure
development in place in place in order to: (398)
A.
B.
C.
D.
________
2.
What is the purpose of researching regulations and reports from
OSHA, NIOSH, and other agencies during policy and procedure
development? (398)
A.
B.
C.
D.
________
3.
hire, fire existing, and revise employees’ benefit plans.
ensure that SOPs are not revised one year to the next.
distribute and enforce SOPs in neighboring jurisdictions.
evaluate, revise existing, and implement new or revised
procedures.
Writing the annual or quarterly report on policy compliance
Determining the need for a new or revised policy or procedure
Preparing the organization to apply for higher certification
status
Furthering the knowledge of company officers to maintain
accreditation
When company officers develop or revise policies and procedures,
they should recommend: (398)
A.
B.
C.
D.
OSU FST
Oklahoma State University
a company officer to take charge of the policy implementation
or procedure changes.
an evaluation process to determine the effectiveness of the new
or revised policy or procedure.
places within the budget to reappropriate any money required
to make changes.
the specific steps to order and purchase all items necessary to
revise the policy or procedure.
Fire Officer II
Chapter Quiz
12-32
Fire and Emergency Services Company Officer, 5th Edition
________
4.
The Company Officer II
Who is responsible for establishing, monitoring, and enforcing all
policies and procedures? (398)
A.
B.
C.
D.
General, or all, staff
Junior, or tactical, staff
Senior, or command, staff
Administration, or support, staff
Objective 2:
Explain budget preparation and development.
________
5.
What may an agency ask its officers to do when policy requires
officers to compare the prepared budget to the previous year’s
budget? (399)
A.
B.
C.
D.
________
6.
When preparing an agency budget, officers must offer strong
evidence to justify certain requests, such as: (399)
A.
B.
C.
D.
________
7.
Determine operational needs based on a fixed amount of money
Fundraise enough money to cover the previous year’s operating
costs
Turn over creating the budget to a specialist to cut unnecessary
expenses
Provide a list of suggestions on how the administration can fix
its processes
health and benefit plans for officers.
pictures from on-scene rescue operations.
actual equipment, material, and service costs.
letters of recommendation from other stations.
Injury reports and fire losses can provide strong evidence to justify
an officer’s budget requests because they may indicate: (399)
A.
B.
C.
D.
OSU FST
Oklahoma State University
insufficient incentive for personal training.
which personnel are unnecessary on staff.
locations that should be avoided for safety.
areas where training needs to be reviewed.
Fire Officer II
Chapter Quiz
12-33
Fire and Emergency Services Company Officer, 5th Edition
________
8.
Acting as a supervisor, an officer may be responsible for formulating
budget needs for projects in an official budget form, which they then
submit to: (399)
A.
B.
C.
D.
________
9.
The Company Officer II
the city council.
a vote of the staff.
the administration.
the federal government.
Usually, the funding items that company officers identify are meant
to be included in the department’s _____ budget. (400)
A.
B.
C.
D.
capital
operating
contingency
discretionary
Objective 3:
Describe the purchasing process.
________ 10.
The purchasing process may be the responsibility of _____ or a
member of the jurisdiction’s central purchasing department. (400)
A.
B.
C.
D.
________ 11.
Part of being a responsible Company Officer II involved in the
purchasing processes involves ensuring that the organization: (400)
A.
B.
C.
D.
________ 12.
local law enforcement
a senior crew member
the county or city clerk
a vote of the population
enforces an extensive documentation process.
spends funds only on what the money allotted for.
mandates that officers use any and all materials they order.
maintains an inventory of all possible material goods on order.
It is recommended that personnel review the standards and
regulations that mandate the purchase of specific types of equipment
when: (401)
A.
B.
C.
D.
OSU FST
Oklahoma State University
starting a budget concept board.
retrofitting out-of-date equipment.
purchased items are received from orders.
the time comes to purchase budget items.
Fire Officer II
Chapter Quiz
12-34
Fire and Emergency Services Company Officer, 5th Edition
________ 13.
What should the officer do when the jurisdiction has certain vendors
from whom purchases must be made as a matter of policy? (401)
A.
B.
C.
D.
________ 14.
Contact
Contact
Contact
Contact
vendors only if they are not in the policy
the vendor even if it is listed in the policy
a non-policy vendor after filing for petition
all vendors regardless of policy or inventory
Company officers should understand the organization’s budgetary
policy regarding: (401)
A.
B.
C.
D.
________ 15.
The Company Officer II
how to order, assemble, and machine parts.
employee pay grades, cycles, and mitigation.
who should, should not, and must be promoted.
how to solicit, award, and ensure competitive bids.
When purchasing from unfamiliar vendors as part of the budgeting
process, officers should: (402)
A.
B.
C.
D.
OSU FST
Oklahoma State University
interview the vendor.
conduct basic research.
avoid purchasing from them.
perform an in-depth investigation.
Fire Officer II
Chapter Quiz
12-35
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Chapter 15 Quiz
Name:
Date:
Directions: Write the correct letter on the blank before each question.
________
1.
The company officer must request a certified fire investigator during
a fire investigation if: (407)
A.
B.
C.
D.
________
2.
Which of the following is known as the area where the ignition
source and material first ignited actually came together? (408)
A.
B.
C.
D.
________
3.
4.
Fire cause
Area of origin
Leading edges
Head of the fire
Which of the following can BEST help determine where a fire
originated and how it spread? (408)
A.
B.
C.
D.
________
a fire occurred.
there was loss of life.
if there was no high content loss.
the fire occurred from natural causes.
Finding the area of the least damage
Finding the area of the greatest damage
Recognizing and interpreting fire patterns
Recognizing and interpreting evidence of arson
During a vehicle fire scene investigation, a company officer should:
(413)
A.
B.
C.
D.
OSU FST
Oklahoma State University
only examine the interior of the vehicle.
always contact a certified fire investigator.
examine both the exterior and interior of the vehicle.
allow law enforcement to take over the investigation.
Fire Officer II
Chapter Quiz
12-36
Fire and Emergency Services Company Officer, 5th Edition
________
5.
On flat ground with a consistent fuel bed and no wind, a wildland fire
would burn: (417)
A.
B.
C.
D.
________
6.
7.
8.
9.
a malfunction of some kind.
energy that was intentionally activated.
sufficient temperature to burn completely.
sufficient temperature to ignite the first material.
Identifying the _____ is a key component in making a fire cause
determination. (419)
A.
B.
C.
D.
________
contact law enforcement personnel.
determine the specific cause of the fire.
create a list of possible ignition sources.
come up with a list of suspects for arson.
When determining cause of a fire, a company officer should know
that a competent ignition source MUST have: (419)
A.
B.
C.
D.
________
forward and upward.
equally in all directions.
briefly then self-extinguish.
only at the point of ignition.
After evaluating scene safety, locating the area/point of origin, and
protecting evidence, the company officer may be required to: (418)
A.
B.
C.
D.
________
The Company Officer II
material first ignited
total loss of life from the fire
material with greatest potential
total energy output from the fire
Once the examination of a fire is complete, the investigation involves
the examination, organization, and analysis of data with the ultimate
objective of: (420)
A.
B.
C.
D.
OSU FST
Oklahoma State University
apprehending the arsonists.
identifying material first ignited.
determining fire origin and cause.
determining who is to blame for the fire.
Fire Officer II
Chapter Quiz
12-37
Fire and Emergency Services Company Officer, 5th Edition
________ 10.
Fires that do not involve a deliberate human act to ignite or spread
the fire into an area where it should not be is classified as: (420)
A.
B.
C.
D.
________ 11.
natural.
accidental.
incendiary.
undetermined.
Which of the following fire cause classification is used when the
specific cause has not been determined to a reasonable degree of
probability? (420)
A.
B.
C.
D.
________ 12.
The Company Officer II
Natural
Accidental
Incendiary
Undetermined
Identifying ___ may help identify parties responsible for incendiary
fire. (421)
A.
B.
C.
D.
tactics
motive
strategies
possibilities
Directions: Write a brief answer to the questions below.
13.
List the four basic steps in determining area of origin. (409)
OSU FST
Oklahoma State University
Fire Officer II
Chapter Quiz
12-38
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
14.
Identify four typical fire pattern types and briefly describe them. (411-412)
15.
Name three safety hazards that may be present at a vehicle fire scene. (414)
OSU FST
Oklahoma State University
Fire Officer II
Chapter Quiz
12-39
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Chapter 15 Test
Name:
Date:
Directions: Write the correct letter on the blank before each question.
Objective 1:
Identify the basic fire investigation process.
________
1.
If there is an indication that a fire incident was intentional or
malicious, the company officer must request: (407)
A.
B.
C.
D.
________
2.
According to NFPA® 1021, what must a Company Officer II know
when a fire investigation is focused on determining if arson has
occurred? (408)
A.
B.
C.
D.
________
3.
the fire chief.
law enforcement.
another company officer.
a certified fire investigator.
The protocols for arresting arsonists
How arson affects insurance policies
List of the registered arsonists in the area
Methods that adult and juvenile firesetters use
Which of the following is required for finding the area of origin during
a fire investigation? (408)
A.
B.
C.
D.
OSU FST
Oklahoma State University
Calculating the total loss
Knowledge of fire behavior
Assessing structure stability
Identifying potential arsonists
Fire Officer II
Chapter Quiz
12-40
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Objective 2:
Describe processes of determining a fire’s area of origin.
________
4.
Which of the following is BEST described as critical to the overall
success of the fire scene investigative process? (408)
A.
B.
C.
D.
________
5.
When beginning to investigate a structure fire, company officers
should start with an examination of: (409)
A.
B.
C.
D.
________
6.
7.
8.
determining the intensity of the fire.
determining fire spread from the area of origin.
locating the area of greatest amount of damage.
locating the area of the least amount of damage.
NFPA® 921 Guide for Fire and Explosion Investigations describes fire
patterns as: (410)
A.
B.
C.
D.
________
the entire scene.
the structure’s interior.
previous incident reports.
firefighting equipment on scene.
The goal of analyzing interior fire patterns is BEST described as:
(410)
A.
B.
C.
D.
________
Creating a list of suspects
Noting initial scene observations
Locating the area of the least damage
Researching other incidents with similar patterns
“material directly in contact with flames.”
“visible marks left by products of combustion.”
“smoke or soot deposits on a structure’s interior or exterior.”
“visible or measurable physical effects that remain after a fire.”
Which of the following is MOST likely to affect the type of interior fire
pattern formed? (411)
A.
B.
C.
D.
OSU FST
Oklahoma State University
The
The
The
The
ignition source of the fire
class of fire that occurred
weather at the time of the fire
physical characteristics of the surface
Fire Officer II
Chapter Quiz
12-41
Fire and Emergency Services Company Officer, 5th Edition
________
9.
The type of interior fire pattern MOST likely to vary widely in
appearance is: (411)
A.
B.
C.
D.
________ 10.
Chain of custody
The area of origin
Irregular fire patterns
Motive behind the fire
Which of the following BEST describes what company officers should
use in a systematic examination of a vehicle fire incident? (413)
A.
B.
C.
D.
________ 13.
multiple
individual
accidental
unimportant
In fire pattern analysis, which of the following is the hypothesis that
needs to be tested? (412)
A.
B.
C.
D.
________ 12.
a saddle burn.
a pointer or arrow.
ventilation-generated.
full-room-involvement.
In fire pattern analysis, fire effects and patterns represent ____
pieces of evidence. (412)
A.
B.
C.
D.
________ 11.
The Company Officer II
A mockup of the vehicle that was involved in the fire
Historical research into past and recent vehicle fire trends
Hazardous materials Class A personal protective equipment
Comparative analysis of damage in each area of the vehicle
During vehicle fire investigations, company officers should keep in
mind that today’s passenger vehicles _____ when compared to older
model vehicles. (414)
A.
B.
C.
D.
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Oklahoma State University
are much less likely to burn
may have additional fuel loads
can be far more difficult to examine
have far fewer component ignition sources
Fire Officer II
Chapter Quiz
12-42
Fire and Emergency Services Company Officer, 5th Edition
________ 14.
In an ideal situation, a vehicle that is part of a vehicle fire
investigation should be examined: (414)
A.
B.
C.
D.
________ 15.
type of fire
fire’s lifespan
fire’s movement
speed of the fire
stabilized
photographed
closely examined
documented in notes
Which of the following should be documented when examining the
cargo compartment of a vehicle? (417)
A.
B.
C.
D.
________ 18.
The
The
The
The
In order to ensure safety during an exterior vehicle examination, the
vehicle should be _____ prior to reaching underneath. (416)
A.
B.
C.
D.
________ 17.
at the fire station.
in a secure facility.
on a concrete surface.
where the fire occurred.
Which of the following pieces of information is MOST likely to be
provided by a proper analysis of a vehicle’s fire patterns? (415)
A.
B.
C.
D.
________ 16.
The Company Officer II
Airbag deployment
Vehicle undercarriage
Damage to the spare tire
Condition of the windshield
In wildland fires, grass stems and tree trunks that are scorched and
charred on one side, but protected on the backside are signs of:
(418)
A.
B.
C.
D.
OSU FST
Oklahoma State University
slow burns.
radiant heat.
saddle burns.
plume-generation.
Fire Officer II
Chapter Quiz
12-43
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Objective 3:
Explain elements of fire cause determination.
________ 19.
In fire cause determination, a company officer should call an agency
authorized fire investigator if: (418)
A.
B.
C.
D.
________ 20.
specific cause cannot be determined.
fire consumed more than one structure.
company officer determines the cause was natural.
company officer determines the cause was accidental.
In fire cause determination, heat from electrical equipment is an
example of a potential source of: (419)
A.
B.
C.
D.
________ 21.
the
the
the
the
power.
illness.
ignition.
exposure.
Which of the following is one of the three characteristics that the
material first ignited must have? (419)
A.
B.
C.
D.
Made of highly combustible material
Capable of reflecting sufficient heat energy
Contains flammable and self-oxidizing fuels
Close enough to the ignition source to receive energy transfer
Objective 4:
Recognize cause classifications and motives in post-scene
investigations.
________ 22.
Once the examination of a fire is complete, the investigation involves
the examination, organization, and analysis of data with the ultimate
objective of: (420)
A.
B.
C.
D.
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Oklahoma State University
determining
determining
determining
determining
who is at fault.
the point of origin.
the fire origin and cause.
the motivations of those involved.
Fire Officer II
Chapter Quiz
12-44
Fire and Emergency Services Company Officer, 5th Edition
________ 23.
Which of the following is the classification of fire cause that includes
fires caused by lightning, storms, and floods where human
intervention has not been involved in the ignition process? (420)
A.
B.
C.
D.
________ 24.
vandalism.
excitement.
profit or fraud.
crime concealment.
Which of the following BEST describes what embezzlement fires are
set to erase or destroy? (422)
A.
B.
C.
D.
________ 27.
as much excitement as is possible.
destruction of the evidence of another crime.
the most amount of damage in the least amount of time.
damage to a facility that operates in opposition to their cause.
Fires in which the motivation is to destroy evidence of another crime
are known as: (421)
A.
B.
C.
D.
________ 26.
Natural
Incendiary
Accidental
Undetermined
Firesetters motived by profit or fraud attempt to cause: (421)
A.
B.
C.
D.
________ 25.
The Company Officer II
A
A
A
A
body
vehicle
building
paper trail
Firesetters looking to achieve a feeling of empowerment over society
are associated with motives of: (422)
A.
B.
C.
D.
OSU FST
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fraud.
revenge.
vandalism.
excitement.
Fire Officer II
Chapter Quiz
12-45
Fire and Emergency Services Company Officer, 5th Edition
________ 28.
A possible sign that someone may be an arsonist who is seeking
recognition or wishes to be viewed as a hero is that this person:
(422)
A.
B.
C.
D.
________ 29.
is present at multiple fire scenes.
is the owner of the burned structure.
has unlimited access to the burned property.
has a vendetta against the owner of the burned property.
Which of the following type of people set fires as a tension release or
to produce a feeling of euphoria? (422)
A.
B.
C.
D.
________ 30.
The Company Officer II
Vandals
Burglars
Embezzlers
Pyromaniacs
Which of the following age groups most often set fires as the result
of psychosocial conflicts? (423)
A.
B.
C.
D.
OSU FST
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Under the age of 7
8-13 years old
15-18 years old
25-35 years old
Fire Officer II
Chapter Quiz
12-46
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Chapter 16 Quiz
Name:
Date:
Directions: Write the correct letter on the blank before each question.
________
1.
In large scale incidents, _______ is/are required in order to mitigate
multiple alarms. (430)
A.
B.
C.
D.
________
2.
How many Incident Commanders should there be on an incident?
(430)
A.
B.
C.
D.
________
3.
4.
One
Two
Five
Seven
As an Incident Commander, transferring command should: (432)
A.
B.
C.
D.
________
road blocks and closures
a reduced number of units
additional apparatuses and personnel
a short meeting between all personnel
never be done.
be done in person.
be done only by radio.
be done after two hours.
For incidents with small numbers of units, the basic organization of
Command structure requires only _____ levels. (434)
A.
B.
C.
D.
OSU FST
Oklahoma State University
zero
two
three
four
Fire Officer II
Chapter Quiz
12-47
Fire and Emergency Services Company Officer, 5th Edition
________
5.
In complex emergency situations, it may be helpful to ________ in
order to reduce the Incident Commander’s span of control. (435)
A.
B.
C.
D.
________
6.
7.
8.
B.
C.
D.
9.
Incident organization
Post incident analysis
Incident action planning
Critical resolution review
Which of the following is the MOST important reason to complete a
postincident analysis? (438)
A.
________
Before the incident begins
After the incident has concluded
During the actual incident in the third operational period
During the actual incident after the first operational period
What is one name for the practice that is designed to motivate
change in policies and procedures that may be outdated or
ineffectual? (438)
A.
B.
C.
D.
________
employ stress relief tactics
create tactical-level Divisions/Groups
name an additional Incident Commander
give all strategic responsibilities to a Division/Group
When should the operational plans be developed at an emergency
incident? (436)
A.
B.
C.
D.
________
The Company Officer II
It is a good independent learning experience for company
officers.
It is required for an organization to complete this paperwork to
obtain funding.
It is used to find errors in judgment and punish those who
made the mistakes.
It gives a foundation for strengthening the organization’s
emergency response activities.
Which of the following types of incidents are MOST likely to require a
postincident analysis? (438)
A.
B.
C.
D.
OSU FST
Oklahoma State University
Those involving single family occupancies
Incidents specifically involving class B fires
Those involving line of duty injuries and deaths
Incidents located in only rural and suburban areas
Fire Officer II
Chapter Quiz
12-48
Fire and Emergency Services Company Officer, 5th Edition
________ 10.
Postincident analysis should focus on: (438)
A.
B.
C.
D.
________ 11.
officer promotions.
participant activities.
photo documentation.
statistics and modeling.
When are informal postincident critiques MOST likely to be held?
(441)
A.
B.
C.
D.
________ 12.
The Company Officer II
Immediately before the next incident
One to three months after the incident
During the incident’s first operational period
Immediately after termination of the incident
Formal postincident critiques should be held if: (441)
A.
B.
C.
D.
the
the
the
the
incident was single unit.
fire covered more than 500 square feet.
incident involves interjurisdictional response.
department chief is not present at the incident.
Directions: Write a brief answer to the questions below.
13.
What are two actions that Company Officers II should be prepared to take on as
a part of their duties within the Incident Command System? (430)
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Fire Officer II
Chapter Quiz
12-49
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
14.
At the onset of an incident, the company officer acting as Incident Commander
has certain resource allocation considerations as factors of command. Name
three of these considerations common to most incidents. (437)
15.
The postincident analysis is a critical and objective assessment of the emergency
incident and is based on all available information about the incident. Name four
of the information sources discussed that may be used to complete this analysis.
(438-439)
OSU FST
Oklahoma State University
Fire Officer II
Chapter Quiz
12-50
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Chapter 16 Test
Name:
Date:
Directions: Write the correct letter on the blank before each question.
Objective 1:
Identify multi-unit emergency scene operations.
________
1.
Increase in complexity of an incident ________ the complexity of the
incident command system. (430)
A.
B.
C.
D.
________
2.
As the Incident Commander on scene, the Company Officer II has
initially: (430)
A.
B.
C.
D.
________
3.
increases
decreases
maintains
eliminates
set up the tracking visual aids
planned when each unit will be released
assigned task responsibilities for the incident
prepared the incident briefing for transfer of command
As an incident progresses, the Company Officer II acting as Incident
Commander must: (430)
A.
B.
C.
D.
OSU FST
Oklahoma State University
consider officer promotions recommendations.
develop the initial plan of action for Division/Groups.
transfer command to a higher ranking officer off-site.
plan the release of resources once the incident is mitigated.
Fire Officer II
Chapter Quiz
12-51
Fire and Emergency Services Company Officer, 5th Edition
________
4.
Tracking and accountability systems should be used to manage
resources at the scene of an incident. These systems are MOST likely
to include: (431)
A.
B.
C.
D.
________
5.
6.
7.
ICS procedures
initial action plans
demobilization SOPs
accountability systems
Tracking system visual aids used to manage resources at an
emergency indecent should be: (431)
A.
B.
C.
D.
________
monitoring the physical size of the incident for future data and
analysis.
launching helicopters or drones to monitor the progress of the
incident.
staging units to hold until they are deemed necessary for
incident response.
having a way of identifying the location of each unit and all
personnel on scene.
Locating, contacting, deploying, and reassigning units at an
emergency incident are accomplished through _____ that assign
personnel or single resources to crews. (431)
A.
B.
C.
D.
________
The Company Officer II
easy to use and contain all necessary information.
operated only during hazardous material incidents.
run only at the end of the incident to avoid confusion.
completely automated and operated at a remote location.
Personnel accountability systems should be employed at which type
of incidents? (431-432)
A.
B.
C.
D.
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Oklahoma State University
No incidents
Multi-unit incidents
Single unit incidents
All types of incidents
Fire Officer II
Chapter Quiz
12-52
Fire and Emergency Services Company Officer, 5th Edition
________
8.
Which of the following BEST describes when demobilization should
occur? (432)
A.
B.
C.
D.
________
9.
Before leaving the incident
Just before the next incident
A scheduled appointment after the incident
Within 24 hours of the incident’s conclusion
When demobilizing resources at an emergency incident,
decontamination: (432)
A.
B.
C.
D.
________ 11.
If the unit decides that the incident is enough under control by
other groups
When there are more than three units already on the site with
the same capabilities
When the incident commander determines that certain
resources are no longer needed
After the post-incident analysis has been completed and
submitted to the administration
When demobilizing resources at an incident, at which time should the
company officer inspect units to ensure they are ready to return to
service? (432)
A.
D.
C.
B.
________ 10.
The Company Officer II
must be done in accordance with local policy and NFPA® 1581.
may be done in kitchen or bathroom sinks and showers if
necessary.
must be done at the incident site immediately after the unit has
been demobilized.
occurs at the start or end of the incident at the Incident
Commander’s discretion.
Once a transfer of command to a new Incident Commander has been
completed properly, the recipient: (432-433)
A.
B.
C.
D.
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Oklahoma State University
is ready to accept control of and responsibility for managing the
incident.
will work alongside with the same authority as the first incident
commander.
may control the incident management but should not take
responsibility for it.
will take over in fifteen minutes or when the next unit arrives,
whichever comes first.
Fire Officer II
Chapter Quiz
12-53
Fire and Emergency Services Company Officer, 5th Edition
________ 12.
Which of the following BEST describes how command organization
should develop? (433)
A.
B.
C.
D.
________ 13.
unit
task
tactical
strategic
The accumulated achievements of tactical objectives during an
incident should: (433)
A.
B.
C.
D.
________ 16.
Unit level
Task level
Tactical level
Strategic level
Company Officer II responsibilities as Incident Commander include
actions such as setting incident priorities, which occur at the _____
level. (433)
A.
B.
C.
D.
________ 15.
Before the incident and only as a part of the initial action plan
However the Division /Group supervisor decides it is appropriate
After the resources have been deployed and before additional
units arrive on site
Continuously and at a pace that stays ahead of tactical
deployment of resources
Which level in the ICS command structure involves the overall
command of incidents? (433)
A.
B.
C.
D.
________ 14.
The Company Officer II
be ignored until the formal post incident analysis.
accomplish the strategy outlined in the Incident Action Plan.
result in new objectives to develop even more achievements.
be compiled by the most experienced officer on the incident
site.
The task level in the command structure refers to activities assigned
to specific resources that result in: (434)
A.
B.
C.
D.
OSU FST
Oklahoma State University
accomplishing tactical requirements.
determining the appropriate strategy.
the start of the first operational period.
the development of incident mitigation SOPs.
Fire Officer II
Chapter Quiz
12-54
Fire and Emergency Services Company Officer, 5th Edition
________ 17.
Who generally supervises task level activities during an incident?
(434)
A.
B.
C.
D.
________ 18.
planning overall incident strategy.
making decisions and unit assignments.
cleaning up debris after the incident ends.
operations within a defined geographical area.
Into which branches may incident Groups and Divisions be
organizationally subdivided? (434)
A.
B.
C.
D.
________ 21.
only tactical
only strategic
both strategic and tactical
neither strategic nor tactical
“Division” is the incident organizational level that has responsibility
for: (434)
A.
B.
C.
D.
________ 20.
Team leads
Company officers
Small group leaders
Station administrators
The incident commander directly handles _______ level(s). (434)
A.
B.
C.
D.
________ 19.
The Company Officer II
Multiple Resources, Special Forces, or Planning Systems
Tactical Resource Team, Planning Group, or Strategic Branch
Entire Group, Sublevel Small Groups, or Solo Specialist Force
Single Resources, Task Forces, or Strike Teams and the Branch
When the Incident Commander postpones establishing
Divisions/Groups, the result is _____ for personnel. (434)
A.
B.
C.
D.
OSU FST
Oklahoma State University
safe practices
clear priorities
increased risks
policy compliance
Fire Officer II
Chapter Quiz
12-55
Fire and Emergency Services Company Officer, 5th Edition
________ 22.
Which of the following BEST describes a factor that an Incident
Commander should consider when assigning Divisions/Groups? (435)
A.
B.
C.
D.
________ 23.
decrease the scope of the incident.
appoint an additional Incident Commander.
establish a Branches or Operations Section.
let the individual unit’s officer make the decisions.
Which of the following is a responsibility of Division/Group
Supervisors? (435)
A.
B.
C.
D.
________ 26.
two
three
four
five
When span of control is exceeded, the incident commander should:
(435)
A.
B.
C.
D.
________ 25.
If a situation has multiple Incident Commanders and several of
them are available
If a situation involves a geographic location classified as an
urban or suburban prefecture
If a situation involves a number of units or functions beyond the
Incident Commander’s span of control
If a situation is uncomplicated by complex situations affecting
Incident Commander’s span of control
In fast-moving, complex operations, a span of control of no more
than ____ Divisions/Groups is recommended. (435)
A.
B.
C.
D.
________ 24.
The Company Officer II
The management of all units on site
Taking command of all tactical assignments
The tactical deployment of assigned resources
Developing strategic objectives for the Incident Commander
Using Divisions/Groups to help Incident Commanders manage
operations: (436)
A.
B.
C.
D.
OSU FST
Oklahoma State University
reduces the overall amount of communications.
necessitates more frequent radio communications.
decreases the need for face-to-face communications.
reduces the number of strategic decisions for the officer.
Fire Officer II
Chapter Quiz
12-56
Fire and Emergency Services Company Officer, 5th Edition
________ 27.
The Company Officer II
What is the proper way to perform transfer of command for
Division/Group leaders at an incident? (436)
A.
B.
C.
D.
Only transfer command by face-to-face.
Use regular procedures only after termination.
There is no specified way to transfer command.
Follow regular transfer of command procedures.
Objective 2:
Describe elements of developing and implementing operation
plans.
________ 28.
NFPA® 1021 requires the company officer to _______ in order to
ensure that assigned resources and assignments mitigate the
incident while complying with safety protocols. (436)
A.
B.
C.
D.
________ 29.
What is one component of operational plans that occurs once size-up
is completed? (437)
A.
B.
C.
D.
________ 30.
Create Divisions/Group leaders
Carry out tactics to meet strategy
Deploy resources to carry out tactics
Establish tactics for meeting strategy
Which of the following resource allocation considerations involves
announcing and establishing an effective Incident Command Post?
(437)
A.
B.
C.
D.
________ 31.
develop operational plans
establish Divisions/ Groups
analyze departmental SOPs
create alternate initial action plans
Deploy resources
Assume command
Situational awareness
Develop incident organization
Which of the following resource allocation considerations involves
rapidly evaluating the situation? (437)
A.
B.
C.
D.
OSU FST
Oklahoma State University
Deploy resources
Assume command
Situational awareness
Indecent communications
Fire Officer II
Chapter Quiz
12-57
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Objective 3:
Explain the purpose and processes of postincident analyses and
critiques.
________ 32.
Developing and conducting postincident analysis and critique is:
(438)
A.
B.
C.
D.
________ 33.
Which of the following should a Company Officer II focus on the
MOST when completing a postincident analysis? (438)
A.
B.
C.
D.
________ 34.
Using the postincident analysis to punish participants
Allowing high ranking officials to discuss unit responses alone
Identifying effective procedures for future emergency
operations
Establishing policies to terminate officers with poor decisionmaking skills
Information compiled into the incident report should be: (439)
A.
B.
C.
D.
________ 35.
required of Company Officer II.
optional at the officer’s discretion.
always conducted by the fire chief.
required only in incidents involving multiple units.
alphabetized.
chronological.
categorized by unit.
ordered by importance.
Which question is MOST likely to be on a postincident analysis
checklist under the Initial Attack category? (439-440)
A.
B.
C.
D.
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Oklahoma State University
Was initial assessment adequate to mitigate the incident?
Could fire protection systems have been used to a better
advantage?
Were there any problems demobilizing outside agencies or
jurisdictions?
Was response time within the organization’s minimum/
maximum time criteria?
Fire Officer II
Chapter Quiz
12-58
Fire and Emergency Services Company Officer, 5th Edition
________ 36.
Once the checklist questions for postincident analysis are answered,
the Company Officer II should: (440)
A.
B.
C.
D.
________ 37.
should
should
should
should
be
be
be
be
typed, digitized, and encrypted.
generalized, discussed, and noted.
reviewed, edited, and stored on site.
categorized, documented, and reported.
be positive in nature.
last more than two hours.
be instructive of bad habits.
have no input from unit members.
Which of the following BEST describes who should be included in an
interjurisdictional postincident critique? (441)
A.
B.
C.
D.
________ 40.
They
They
They
They
An informal postincident critique should: (441)
A.
B.
C.
D.
________ 39.
issue promotions.
develop recommendations.
keep the checklist for himself.
pass the list to the staff writer.
What should happen when a postincident analysis identifies new
service demands? (440)
A.
B.
C.
D.
________ 38.
The Company Officer II
Participants from the first responding unit
Representatives from state/provincial agencies
All participants from every jurisdiction involved
Representatives from each agency or jurisdiction involved
The greatest failure of a postincident analysis or critique process is
the: (441)
A.
B.
C.
D.
OSU FST
Oklahoma State University
participants failing to correctly follow orders.
failure to totally contain a fire or other incident.
need to implement more than one significant change.
failure to learn from and apply results and recommendations.
Fire Officer II
Chapter Quiz
12-59
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Chapter 17 Quiz
Name:
Date:
Directions: Write the correct letter on the blank before each question.
________
1.
When should an HSO apply concepts of risk management? (448)
A.
B.
C.
D.
________
2.
A company officer is BEST described as being responsible for the
safety of: (450)
A.
B.
C.
D.
________
3.
4.
those within the response area.
all personnel in the organization.
those outside the response area.
all personnel assigned to the unit.
The company officer compiles a list of all organizational emergency
and nonemergency operations and duties during the process of:
(450)
A.
B.
C.
D.
________
In each task
In some tasks
Only at emergency scenes
Only in organizational facilities
risk
risk
risk
risk
evaluation.
monitoring.
prioritization.
identification.
The process of measuring risks in the terms of frequency and
severity is known as: (451)
A.
B.
C.
D.
OSU FST
Oklahoma State University
risk
risk
risk
risk
evaluation.
monitoring.
prioritization.
identification.
Fire Officer II
Chapter Quiz
12-60
Fire and Emergency Services Company Officer, 5th Edition
________
5.
Which of the following BEST describes what should be included in an
organization’s accident investigation policy and procedure? (454)
A.
B.
C.
D.
________
6.
7.
8.
9.
Interviewing eyewitnesses
Gathering basic information
Providing medical assistance
Maintaining the public image
Which of the following BEST describes an opportunity that health and
safety reports will provide an organization? (457)
A.
B.
C.
D.
________ 10.
An improper attitude
Losing interest in work
Being physically unsuited
A lack of knowledge and skills
What is the first priority when dealing with any injury, job-related
illness, or exposure? (456)
A.
B.
C.
D.
________
illnesses.
misconduct.
medical histories.
cultural backgrounds.
Absentmindedness, excitability, and inconsideration are examples of
which type of human factor that contributes to accidents? (455)
A.
B.
C.
D.
________
Training requirements
Penalties for misconduct
Medical treatment options
The definition of an accident
According to NFPA® 1500, accident investigations should not be
limited only to accidents, but should also include: (454)
A.
B.
C.
D.
________
The Company Officer II
Allocate more money to needed areas
Determine the quality of the investigation
Evaluate the effectiveness of the risk management plan
Prevent future accidents, injuries, illnesses, and exposures
An accident report analysis must be: (457)
A.
B.
C.
D.
OSU FST
Oklahoma State University
performed quickly.
objective and impartial.
exclusive to vehicle operations.
performed right after the incident.
Fire Officer II
Chapter Quiz
12-61
Fire and Emergency Services Company Officer, 5th Edition
________ 11.
The primary difference between an accident report analysis and an
injury, illness, and exposure report analysis is: (459)
A.
B.
C.
D.
________ 12.
The Company Officer II
the
the
the
the
style in which they are written.
average length of the document.
sections that must be included in each document.
length of time between the incident and the investigation.
Which of the following BEST describes what a company officer
should do once the report analysis is complete and any problems
have been identified? (459)
A.
B.
C.
D.
Determine fault
Identify a solution
Identify the root of the problem
Make changes to the risk management plan
Directions: Write a brief answer to the questions below.
13.
What are three items that an official written risk management plan should cover
according to NFPA® 1500? (449)
OSU FST
Oklahoma State University
Fire Officer II
Chapter Quiz
12-62
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
14. List two approaches to risk-control techniques and describe each of them. (451452)
15.
Name two categories of basic information that a company officer should collect
during an accident investigation and provide an example of each. (455-456)
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Oklahoma State University
Fire Officer II
Chapter Quiz
12-63
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Chapter 17 Test
Name:
Date:
Directions: Write the correct letter on the blank before each question.
Objective 1:
Identify risk management as it relates to the duties of Company
Officer II.
________
1.
According to NFPA® 1500, the fire and emergency services
organization should adopt: (449)
A.
B.
C.
D.
________
2.
At a minimum, a risk management plan should include risk: (449)
A.
B.
C.
D.
________
3.
4.
training.
analyzing.
prioritization.
recommendations.
Which of the following BEST describes a potential source of
information for identifying risk in personal-risk analysis? (450)
A.
B.
C.
D.
________
local ordinances.
life safety inspections.
structure classifications.
a risk management plan.
Surveys
Local polls
Library books
National averages
Which of the following BEST describes the concept of severity in risk
evaluation? (451)
A.
B.
C.
D.
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Size of the incident
Cause of the incident
Frequency of the incident
Seriousness of the incident
Fire Officer II
Chapter Quiz
12-64
Fire and Emergency Services Company Officer, 5th Edition
________
5.
Risk avoidance, risk transfer, and control measures are all examples
of: (451-452)
A.
B.
C.
D.
________
6.
7.
risk identification.
risk prioritization.
risk plan evaluation.
risk-control techniques.
The ____ of a risk management plan involves comparing desired
results to actual results. (452)
A.
B.
C.
D.
________
The Company Officer II
revision
evaluation
monitoring
implementation
When revising a risk management plan, officers should focus on:
(453)
A.
B.
C.
D.
the biggest risks.
the smallest risks.
all the risks in the plan.
only risks that require revision.
Objective 2:
Describe health and safety investigations.
________
8.
What type of reports are company officers responsible for reviewing
and analyzing in health and safety investigations? (453)
A.
B.
C.
D.
________
9.
Injury reports
Feasibility reports
Budgetary reports
Medical procedure reports
Unplanned and uncontrolled—but usually avoidable—events resulting
from unsafe acts and/or occupational conditions are known as:
(454)
A.
B.
C.
D.
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Oklahoma State University
injuries.
illnesses.
accidents.
property damage.
Fire Officer II
Chapter Quiz
12-65
Fire and Emergency Services Company Officer, 5th Edition
________ 10.
When conducting a workplace accident investigation, the company
officer should interview which of the following? (454)
A.
B.
C.
D.
________ 11.
being physically unsuited.
a lack of knowledge or skill.
an environmental condition.
having an improper attitude.
Which of the following BEST describes basic information that the
company officer should collect during an accident investigation?
(455-456)
A.
B.
C.
D.
________ 14.
are often not preventable.
occur in predictable and preventable patterns.
are uniformly distributed throughout the workforce.
are not uniformly distributed throughout the workforce.
Failure to recognize potential hazards is an example of: (455)
A.
B.
C.
D.
________ 13.
Only the witnesses
Only the participants
All participants and witnesses
An officer that experienced a similar accident
Safety research has shown that accidents: (455)
A.
B.
C.
D.
________ 12.
The Company Officer II
Employee characteristics
Performance evaluations
Personal medical records
Personal financial documents
Which of the following BEST describes when it might be appropriate
to enroll an employee in a medical surveillance program? (456)
A.
B.
C.
D.
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Oklahoma State University
Immediately after every exposure
Soon after any major accident has occurred
When personnel enroll in employee assistance programs
When it is likely that an exposure will not produce symptoms
Fire Officer II
Chapter Quiz
12-66
Fire and Emergency Services Company Officer, 5th Edition
The Company Officer II
Objective 3:
Explain processes for analyzing safety and health reports.
________ 15.
The point of analyzing accident reports is to glean useful information
from the report in order to: (457-458)
A.
B.
C.
D.
________ 16.
Which of the following is MOST likely to be the result of unsafe acts
and/or conditions in the workplace? (458)
A.
B.
C.
D.
________ 17.
are not the problem.
may prove inadequate.
should immediately be removed.
may be used at the officer’s discretion.
The analysis of an accident report is MOST likely to indicate the need
for: (458)
A.
B.
C.
D.
________ 19.
Improper attitudes
Workplace conflicts
Workplace accidents
Lack of knowledge or skill
If an accident report analysis determines that circumstances at an
emergency incident were beyond those anticipated in the SOPs,
those procedures: (458)
A.
B.
C.
D.
________ 18.
find fault.
fix blame.
determine the root cause.
confirm the recorded details.
more training.
a wider span of control.
decreased emphasis on wellness.
adopting a different command structure.
An accident investigation will MOST likely have to start several years
after an incident involving: (459)
A.
B.
C.
D.
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Oklahoma State University
vehicle extrication.
wildland firefighting.
hazardous chemicals.
structural firefighting.
Fire Officer II
Chapter Quiz
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Fire and Emergency Services Company Officer, 5th Edition
________ 20.
The Company Officer II
Company officers should not hesitate to recommend a wellness
program as a solution when: (459)
A.
B.
C.
D.
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Oklahoma State University
conflict is occurring.
stress is the root cause.
there is a lack of training
improper attitude is the problem.
Fire Officer II
Chapter Quiz
12-68