FINANCE 9.1
AR: Managing the Collections Workbench
Quick Reference Guide
An Overview of the Collections Workbench
Searching for a Customer
To search for a customer, use the search
fields located at the top of the page (SetID,
Unit, Customer). The SetID and Unit will
default in based on your user preference
setup.
Navigation Path
1.
Click the Look up Customer
button
to the right of the Customer field. The
Look Up Customer window will open.
2.
Select a field option in the Search by
dropdown list (e.g., Customer ID, Name
1).
Enter your search criteria in the begins
with field.
Accounts Receivable > Customer Accounts > Collections Workbench
3.
Purpose
The purpose of the Collections Workbench page is to display information
for a specific customer/sponsor in one place. Some of the information
contained on this page includes:

Customer address/contact information

Credit profile

Payment status and history

Items
4.
5.
Your Collections Workbench Tabs
This section reviews the Credit Profile, Payments, and Items tabs on the
Collections Workbench page.
Note: The other Collection Workbench tabs are not covered in this quick
reference guide, but users can review them at their own discretion.
Credit Profile
The Credit Profile tab describes the current and past due balances owed
by the sponsor.
Note the following two fields in the grid at the top of the Credit Profile tab:

Balance: This field displays the current outstanding balance for the
selected customer. Note that the Balance value is a hyperlink. When
you click the value link, you are redirected to the Items tab, which
contains the list of items and their amounts that were billed or
remaining from what is due to UMass.

Past Due: This field displays the amount of the outstanding balance
owed that is currently past due. The value for this field is also a
hyperlink and, when clicked on, redirects you to the Items tab.
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6.
Click the
button. Your
search results will display.
Note: You can also conduct an
advanced search by clicking the
Advanced Lookup link to the right of the
Cancel button.
Click the Customer ID link for the
customer you want to view. The
Collections Workbench will reopen.
Note: The customer name will appear
to the right of the Customer field.
Click the
button located
below the Customer field. The
Collection Workbench page will
populate with the customer’s
information.
Note: The Customer Details section will
display key information for the customer,
including the customer’s Bill To Address
and Last Payment Date.
Once you are done reviewing the customer,
you may search for additional customers by
following the same steps. When new search
results are entered and you click the Search
button, the previous customer information
will be cleared and the new customer
information will display.
FINANCE 9.1
AR: Managing the Collections Workbench
Quick Reference Guide
Your Collections Workbench Tabs
Payments
The Payments tab displays the outstanding and complete payment information along with the payment performance of a
customer. You can set up one or more filters to narrow your search for items.





Filter Payment: Click the Filter Payment link to access the Filter Payment page. You can specify values that will
narrow your search for Outstanding Payments and Complete Payments by the customer.
Payments in Process: Display payments that have worksheets created and are partially or fully applied in the
Outstanding Payments grid.
Unapplied Payments: Include payments that have been identified but not applied in the Outstanding Payments grid.
Drafts: Include any drafts in the Outstanding Payments and Complete Payments grids for the selected user. Please
note that UMass does not use this option.
Direct Debts: Include any direct debit payments in the Outstanding Payments and Complete Payments grids for the
selected user. UMass does not use this option.
Once you have selected your filter values, click the
filter criteria.
button to display the Payments information based on your
You’ll notice that there are two grids on the Payments tab: Outstanding Payments and Complete Payments. Each grid
has a Totals grid below it displaying the total number of payments and total amount of the payments for that grid. A
screenshot example of the Outstanding Payments grid is shown below.
Items
The Items tab provides you with an Item List associated with the selected customer based on the item status. You can
set up one or more filters to narrow your search for items.

Status: Select the status of the items you want to appear on the Item List grid (e.g., All, Closed, Past Due). Click the

button to filter by the status you select.
Add Filter: Access the Filter Items page and select the attributes you want to use for the filter.
Updating Items
1. In the Row Selection grid, enter the rows you want to select in the Range field
(For example: 3, 5, 8).
2.
3.
4.
Click the
button. The checkbox next to each item you identified will be
selected.
Note: You may also use the Select All and Deselect All buttons.
Click the Choice dropdown list.
Select an action in the Choice dropdown list.
5.
Click the
button.
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