JOB TITLE:
Bars Shift Manager
RESPONSIBLE TO:
Bars Operations Manager (BOM)
RESPONSIBLE FOR:
Senior Bars Team Leaders, Bars Team Leaders and
Shift Teams
DEPARTMENT:
Bars
DATE:
January 2015
JOB PURPOSE & GENERAL INFORMATION:
To manage and ensure the smooth front of house operation of all the Bars you are given
responsibility for each shift, and to maintain very high standards of customer service and
food/beverage quality at all times, leading and motivating staff, working beside them
behind the bar, and ensuring consistent excellent quality for student members and
customers.
The post holder will work mainly in the Bars on drinks service, but will also have an
operational understanding of the food service side of the business in bar areas and work
closely with the EUSA Catering staff on ensuring high standards of service in these
areas.
MAIN DUTIES AND RESPONSIBILITIES:
Staff Management, Development & Support

To manage, lead and motivate the Bars Teams the post holder has responsibility
for on each shift, to ensure excellent standards of service in all EUSA Bars.

To assist the BOM in ensuring all Bars staff are inducted, trained and motivated to
provide customer service of very high quality and consistency, and to manage the
recruitment, induction, training and monitoring (including regular appraisals) of the
Bar teams and to work with the EUSA Training and Development Coordinator on
this programme.

To assist the BOM in maintaining adequate supervision in the Bars at all times
(through rotas), making the most cost effective use of staff hours in line with
agreed budgets, and ensuring that all staff are presentable in line with the EUSA
dress code.

To assist the BOM in managing the recruitment of all Bar Staff, working with the
HR Dept, using EUSA agreed procedures, and to ensure that the HR Dept and
Finance Dept are immediately fully informed of any changes to staffing personnel
or terms.

To assist the BOM in managing any formal or informal grievance or disciplinary
action required within the Bars Team, in accordance with EUSA policies and
procedures, and to ensure all staff adhere to the excellent standards of service
and behaviour expected of all EUSA staff.
Standards & Service

To ensure all Bar Team Leaders demonstrate and practice excellent standards of
team leadership and maintain and deliver on high standards of performance from
their teams.

To personally provide a very high standard of customer service behind the Bars
throughout the shift and to maintain a charismatic, presentable and calm attitude
at all times.

To ensure that all staff are trained in customer care, and all appropriate Health
and Safety, COSHH and fire regulations.

To ensure all Bars meet the highest standards of cleanliness and hygiene before
and after service and that all Bars are full cleaned prior to closure each day and to
ensure that all front of house equipment is maintained in a clean and operational
state before and after shifts and that bars are secure at all times.

To ensure that all Bars are kept fully stocked and that excellent standards of
product, presentation and delivery of all drink and food are maintained at all times.

To ensure that all bar staff are fully trained on the best use of the EPOS system
and that the standard of information inputted into that system is of a high enough
quality to ensure effective and accurate business analysis of all Bars.

To ensure operational procedures and agreed standards of cleanliness and
hygiene are implemented, including practices as stipulated by Environmental
Health.
Business Development & Efficiency

To assist the BOM to ensure the bars run at maximum profitability within the set
price structure.

To follow good working practices, following EUSA established cash procedures,
which ensure that all goods and monies received are properly accounted for,
secure, and that opportunities for theft are minimised.

To understand the role of the Bars in relation to the varied programme of activities
and events in EUSA buildings.

To assist in the delivery of in house hospitality for events and conferences within
the buildings and outdoors working with the Functions and Honours Catering
Team.

To ensure the conditions of our premises license are strictly adhered to at all
times.

To help identify and attract new customers, whilst maintaining the existing
clientele and being the first point of contact for queries, complaints etc relating to
Bars during the shift.

To assist the Bars Cellar and Stock Control Officer to monitor the stock and stock
control, service systems and storage procedures for front of house stock i.e. all
liquor items, and food items behind the bars and ensure accurate records are
kept.

To assist the BBDM with the marketing and promotion of all bars and other
facilities, ensuring all Bars are presented in a way that maximizes sales
opportunities.

To work closely with the House Management Team ensuring customer safety and
building security.
Supporting The BOM & EUSA

To ensure that the BOM is appraised on a regular basis on all aspects of the Bars
service, and to attend regular management team meetings.

To work closely with the Catering Team on ensuring high standards of food
service within bars areas.

To take an active role in the regular department meetings, feeding information
back to the staff, both verbally and in writing.

To provide written or verbal reports to senior management when required.

Any other appropriate duties as deemed necessary by the Bars Operations
Manager or their direct line managers.
Other:

Adherence to and support of EUSA’s Ethical and Environmental policies and
procedures.

Commitment to training and development including attendance at All Staff days

Adherence and commitment to Health & Safety is a responsibility of all staff

Any other duties as required by your line manager

EUSA’s overall vision is ‘to secure a world-leading student experience’. Our staff
have an essential part to play in achieving this vision. Every staff member at
EUSA, wherever they work, has the same responsibility:

To ensure that every student, staff member or visitor using any of our services
has the best possible experience of that service and of EUSA as on organisation.
KEY RELATIONSHIPS




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Bars Operations Manager
House Shift Managers
Catering Shift Managers
Bars Stock Controller
All EUSA staff