GREAT RIVER REGIONAL LIBRARY
POSITION DESCRIPTION
Classification:
Computer Support Technician
Department/Location:
Range:
Reports to:
Status:
Information Technology/GRRL
7
Regional Coordinator, Information
Technology
Non-Exempt
Date Approved:
Date Revised:
5-1-01
1-19-10, 9-13-11
Career Ladder:
Computer Systems Analyst
Regional Coordinator
Position Summary:
Under general supervision, the position of Computer Support Technician exists to assist in the provision of
computer and information services to staff and public users at GRRL and branch libraries.
Education/Experience:
Two years college or specialized post-high school training in computer science or equivalent. Two years
computer experience. Library experience preferred.
Essential Job Duties:
THE FOLLOWING ARE THE REGULAR DUTIES FOR THIS POSITION. THESE DUTIES ARE NOT TO BE
CONSTRUED AS EXCLUSIVE OR ALL-INCLUSIVE. OTHER DUTIES MAY BE REQUIRED AND
ASSIGNED.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Essential Job Duties
Recommended
%
1. Troubleshoots a wide range of computer problems for library staff. Logs calls
15
taken, including description of problems and resolutions.
2. Installs, maintains and performs diagnoses and correction of problems for:
45
a. computer and information services equipment, and
b. computer operating and application software.
3. Performs preventative maintenance of:
15
a. computer and information services equipment, and
b. computer and application software.
4. Other essential duties include but are not limited to the following:
25
a. Runs and/or distributes daily, weekly, and monthly computer generated
reports as directed. Information is used in tracking overdue materials and
providing statistics for daily, monthly and annual reports.
b. Performs inventory of computer and information services equipment and
software.
c. Assists others in maintenance of GRRL microcomputer data files, providing
help as needed.
d. Assists others in the preparation of computer-generated reports, providing
help as needed.
e. Guides and instructs staff in the technical aspects of using computers and
software as they carry out their job duties.
5. Attends GRRL staff meetings and takes part in continuing education and
Ongoing
training opportunities.
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Non-Essential Job Duties:
Qualifications:
The requirements listed below are representative of the qualities, knowledge, skill, and/or ability required to
perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
1. Ability to travel as needed to library sites where computer and information services assistance is needed.
2. Ability to perform detailed computer work with consistent accuracy.
3. Ability to make minor diagnoses and suggest/perform resolutions for computer hardware and software
problems.
4. Ability to assist staff and public in the use of computer hardware and software.
5. Ability to self-direct work, with minimal supervision, within the parameters of the task sheet and library
policies.
7. Ability to learn new tasks and adapt to changing tasks as computer and information services technologies
change.
8. Possession of a valid Minnesota driver’s license and the ability to maintain a good driving record by following
traffic laws and regulations to ensure safe operation of library vehicles.
Language Skills:
Must be able to read, write, give, follow and comprehend verbal and written instructions. Must have effective oral
and written communication skills to communicate productively with staff and library users.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described on the attached Physical Demands
Analysis are representative of those that must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Acceptance Statement
I have carefully read, understand, and accept the position description, including the qualifications, requirements,
and physical demands, with or without reasonable accommodation, of the position of Computer Support
Technician at GRRL and, if employed, I certify that I can and will perform the essential and non-essential
functions of the position. Management reserves the right to change job responsibilities, duties and hours as
needs prevail. This document is for management communication only and does not indicate a written or implied
contract of employment.
Acknowledgement of Review
__________________________________
Employee’s Signature
___________________
Date
__________________________________
Branch Manager or Supervisor’s Signature
___________________
Date
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